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7 Helpful Votes
Sail Date: January 2015
Probably the best ship in P&O's fleet, having sailed on her, around the world and elsewhere, several times since 2007. Sadly her recent refit has removed one of her most loved features - The Bordeaux Restaurant, and replaced it ... Read More
Probably the best ship in P&O's fleet, having sailed on her, around the world and elsewhere, several times since 2007. Sadly her recent refit has removed one of her most loved features - The Bordeaux Restaurant, and replaced it with The Glasshouse which was noticably deserted for most of our cruise. Her well stocked Library is now crammed into the Cyber Cafe (dont think of sitting there quietly with a good book). The Sindhu restaurant has replaced the Library - OK for those who want a particular style of Indian food. Clealy the new features are centered around profit generation, but I doubt they will realise significant revenue as they are not in keeping with the British style of cruising. The change from the Pennant Grill to the Beach House does offer an alternative dining experience on the back of deck 12 which is recommended in the warmer climbs, possibly not so appealing on the Atlantic routes. The newly installed bulkhead which now divides the Vanderbilt room to provide a kitchen for the Sindhu restaurant lacks the original build quality, evidenced by the creaking whenever the ship gets into a lively sea - something which both Aurora and Oriana have not suffered previously. The multi million pound refit could have benifitted from removing the flaking paint and rust which is particularly evident around Deck 7 and elsewhere. On a more positive note Aurora still rides very well in rough seas - Coming through the Tasmin Sea in a Force 11 she remained very stable - so if your sea legs are not the greatest, this is the ship to choose. Read Less
3 Helpful Votes
Sail Date: February 2014
We joined Arcadia in Los Angeles, at the start of the second sector of her World Cruise, and disembarked 7½ weeks later in Dubai. It was our first time on this ship, and the longest cruise we have yet experienced. We found Arcadia to be ... Read More
We joined Arcadia in Los Angeles, at the start of the second sector of her World Cruise, and disembarked 7½ weeks later in Dubai. It was our first time on this ship, and the longest cruise we have yet experienced. We found Arcadia to be a very welcoming ship, and she very soon wrapped herself around us and became ‘home’. As with most cruises we have taken, we’ve come home with a bag full of impressions, some good, some not so good. Our comments here are intended to be positive and constructive, and we hope readers will take them this way too. Arcadia had just undergone a refit which seems to have worked well for the public areas, but not so well perhaps for the cabins, which have retained tired-looking bathrooms and limited storage space for such a long cruise. Our cabin was on C deck, overlooking the stern, and contrary to some passengers’ perception of these cabins we experienced very little engine noise, and a very sheltered balcony which we used a lot. Arcadia does however have a rather strange arrangement on the stern, with balconies on D deck being larger, but completely covered by the C deck one above (very little sun), and those on E deck being completely open to the sky and to those looking down on them from above (so very little privacy) Future cruisers beware! With the refit also came the introduction of ‘Freedom Dining’ on the upper level of the Meridian Restaurant, and the abandonment of ‘silver service’. Both changes worked well for us. Restaurant Manager Rajeev was adept at matching us to the size of table we wanted, and we rarely experienced queues. Until the very end of the cruise we also enjoyed meeting different folk each night (and at breakfast and lunch, since we took most meals here). The lack of ‘silver service’ actually meant that our food came quicker, on (very) hot plates, and looking as the chef intended. On the whole, the standard of food was very high, and we made only 3 visits to the two speciality restaurants, the main advantage being to escape the noise in the Meridian at its busiest times. Service in the Restaurants and throughout the ship was superb. Daytime activities could have proved problematic on such a long cruise. We enjoy dancing and in Jeffery Dobinson (ably assisted by Brenda Twigg) we found one of the best teachers we have ever had. He quite literally ‘made’ the cruise for us. The ‘downside’ was that his lessons had to be held in The Retreat, up on Deck 10, a room intended for Yoga and gentler fitness classes, NOT for ballroom dancing ( with its low ceiling and unsuitable floor). The ship added its own movements to the dancing, too! Other venues were also badly matched to the activities planned for them, and far too many events started at around 11am, making choices difficult. Painting classes were held in the Globe, a gloomy space with no natural light (but the obvious choice for dancing!), and quizzes in The Rising Sun, right next to the noisy Casino. Classical artists had to perform in the Crow’s Nest Bar, where new screens put in at the refit meant that they could be seen properly only by a select few sitting right in front of the piano. The acoustics there were poor, with low ceilings and thick carpets. On just three occasions they were moved to the Palladium, a much better space for them. We particularly enjoyed Allan Schiller, the pianist (by far and away the best of the performers) and the clarinet and piano duo of James and Maciej. Another example of mismatching was the siting of the Captain’s Welcome Cocktail Party in the Neptune Pool area. With the roof closed, this event was unbearably noisy, and the Captain’s speech could not be heard. Surely the Palladium Theatre would have been a better choice? We noticed that areas such as the Spinnaker and Intermezzo Bars were not used for events at all, because they remain ‘open plan’. Maybe that was why they didn’t seem popular as bars, either! We did not take many of the ship’s excursions, but those we did do were generally well-planned and enjoyable. We do wish, though, that the planners wouldn’t assume that we all need toilet stops and ‘shopping time’, which eat into time better spent at more interesting places. On the Mumbai tour, for example, we had 1¼ hours ‘shopping time’, but only 5 minutes at the ‘Gateway to India’! The Port Talks on board were excellent, and Sam was always ready to give her advice to independent travellers, too. Evening entertainment was a bit ‘hit and miss’. The ship’s own Headliners were brilliant (particularly the ‘Killer Queen’ show), but we got far too many ‘crossover’ acts (two violinists, two pianists, even two sets of tenors!). The Palladium is a lovely, comfortable venue, but sight lines are obscured by pillars and high-back sofas, and it was often impossible to find a seat at the first show if you arrived after 8pm. We enjoyed the regular dances in The Globe, though after the first few weeks things did get a bit repetitive! Internet use on board most cruise ships continues to be fraught with difficulties, and the charges that P&O make for it are quite outrageous, given its slow speed. We had reason to query charges twice, because the connection had been lost, and we were clocking up the pounds and pence simply getting back on to email. I guess most of us are not interested in using the service every day, or even every week, but we do like to keep in touch with family and friends on a very long cruise like this one. Passengers could be seen scurrying ashore with laptops at every port of call, to the cruise terminals and beyond, just to get a connection at an acceptable price. We managed 2 dollars an hour in Singapore; on the ship, this would have added £30 to our bill! Free Internet use should be included in the cruise fare, and if this causes problems with bandwidth on board, passengers can be allotted specific times to access it. These few ‘moans’ apart, we had a fabulous cruise which was excellent value for money.   Read Less
Sail Date: February 2014
Arcadia world cruise 2014 Auckland to Southampton We returned to UK from a month touring in NZ by 51 days on Arcadia. This was our first time on P and O and we chose this cruise because of the port calls which seemed to us a wish list of ... Read More
Arcadia world cruise 2014 Auckland to Southampton We returned to UK from a month touring in NZ by 51 days on Arcadia. This was our first time on P and O and we chose this cruise because of the port calls which seemed to us a wish list of many places in the world we wanted to see and we were not disappointed. Sadly, the planned calls to Egypt could not take place because of the security situation; P and O substituted Sallalah in Muscat which was a waste of time as the majority of passengers did not get off the ship, and also Aqaba, which gave us an excursion to Petra and was the high point of the trip. We liked: our cabin (E deck next to midships gangway), the promenade deck, some of the lectures and entertainment, the art tutor, the Captain who is outstandingly good, reception staff, the port presentations, the excursions we took. The entertainments staff worked hard but there is a great reliance on quizzes. Headliners theatre company are very good, but on a long trip you eventually get repeats of the same show. The ship is modern and comfortable but not glitzy. Disembarkation was rapid and efficient. We disliked: the food, quality was very variable. In particular, preparation and cooking of vegetables and selection was poor (‘not peas again’). For vegetarians it was difficult. Meridian restaurant menus became somewhat predictable. Belvedere self service was often over busy and with bizarre choices, some days lots of curries, other days none at all, some days plenty of non meat choices, other days none at all. The beauty salon is over priced and not very good, I had a poor experience myself and heard many unhappy stories from other women passengers. We would have liked: better lecture choices, (there was rather a lot of history of the second world war), an experienced choir leader and I was surprised that the ship does not carry a chaplain. A lot of passengers seemed to be ill towards the end of the cruise. While P and O do have some hygiene procedures in place, they do not enforce rigorously, nor remind people as often as they need to. I think there is specific problem on a world cruise, where new groups of passengers, up to 600 at a time, are embarking for a particular sector, and bring with them a lovely selection of winter infections which they then fail to keep to themselves. Those of us who had been away from the UK since January did not stand a chance. Overall this was a successful cruise which met our expectations but we would probably not travel with P and O again, as we now know that we prefer smaller ships with fewer passengers.   Read Less
1 Helpful Vote
Sail Date: September 2013
We had heard good reports about Azura and were really excited about taking a 24 night Cruise to the Black Sea. Embarkation was smooth and quick and we were on board within 30 minutes. Cabins were not available and were directed to ... Read More
We had heard good reports about Azura and were really excited about taking a 24 night Cruise to the Black Sea. Embarkation was smooth and quick and we were on board within 30 minutes. Cabins were not available and were directed to restaurant to get food and drink whilst waiting for an announcement about availability. This came relatively quickly and we entered a clean reasonably spacious balcony cabin on Barbados Deck Starboard side, The first thing that hit us about Azura was that you could not walk all around the Promenade deck because the bow end was blocked off by superstructure. Secondly that no matter where you went on the ship it seemed very busy - with great difficulty finding seats in other than the Planet Bar or the Glass House. The Theatre was always completely full for first show at least 30 minuted before curtain up and started to emply 5 mintes before the end of an act so that Wacky Races could be performed by a combination of Walker aids, zimmer frames, wheelchairs, and disabled scooters as people zoomed off to claim seats for another show lounge. We felt that Manhatten lounge was dangerous when full because isles were frequently blocked and the lounge vista was not helped by huge pillars keeping the roof up. We dined on first sitting in the Oriental restaurant. The food was OK as was service but it was nothing to get excited about, especially the puddings. The show lounges were in my opinion quite poorly laid out and Brodie's Bar which we frequented for Quizzes was quite the most unwelcoming and uncomfortable bar I have ever encountered on any ship. It was in the same room as the casino and with regular clientelle on the noisy fruit machines it made for interesting quizzes with questions often having to be repeated The cruise itinerary was we has hoped going to be exciting especially cruising the Dardonelles and the Bosphorous, however both transients of the Dardonnelles were late at night and one of the Bosphorous was very early in the morning. This left us feeling distinctly short changed. We were unable to call in at Myteleene owing to rough seas, however I have been tendered by other cruise lines in much worse conditions. whoever planned the itinerary at Carnival want to be given a talking to. To dock on a Sunday morning in Vigo - when they must have know the port was virtually closed was disgraceful. Especially as we had been as sea for 5 days. Why could we not have called at Gibraltar or Cadiz on a Saturday? Passengers were not happy to discover a virtual lock down of Vigo. Tours we booked were for the most part OK although the Odessa guide was a joke. Taking us on a half hour stop to a Ukrainian bank to get local currency to use in local toilets and then telling the us the bank required to see our Ukrainian passports. What an idiot.. However the most disappointing aspect of the whole cruise was the attitude of more mature passengers. They were often very rude and intolerant. One example being to start booing and slow hand clapping in the theatre because the show was 7 minuted late in starting. DSS investigators need to get on one of these ships - the benefits bill would drop alarmingly. People was supposedly could hardly walk could suddenly sprint when a lift became free Read Less
Sail Date: January 2013
We originally booked to go to Buenos Aires on Adonia but felt that the ship had limited facilities/entertainment so we transferred our booking to Arcadia but now including Chile & the Pacific Islands to Australia. We are first time ... Read More
We originally booked to go to Buenos Aires on Adonia but felt that the ship had limited facilities/entertainment so we transferred our booking to Arcadia but now including Chile & the Pacific Islands to Australia. We are first time cruisers & knew that we were taking a risk but we saw it as a romantic adventure travelling with a well established company, P & O Cruises. Our first disappointment was the cancellation of the visits to all the Argentine ports. We were not able to pull out without losing our deposit but our primary reason for going had been removed from the schedule. The 4 days missed were replaced with one day in Salvadore & an extra day in Montevideo - hardly a generous substitution. When we embarked at Southampton there were long delays in the process and we took 2 hours to get on board. Our cabin was quite adequate, but what a tiny TV screen and the bedside lights were archaic, placed behind the head. Lets hope that the planned refit sees to some upgrading of the cabin fittings. Our first days were an eye opener. Everyone seemed to have cruised extensively and many had done world cruises several times. They were only too pleased to relay their experiences, but most ended up with a litany of complaints, especially against P & O, which seemed odd as they were returning cruisers. We determined not to moan but to enjoy the good parts. But the cruise turned into a curate's egg - good in some parts but poor in others. The good parts were that the ship was very stable and although we rocked & rolled a bit she comfortable to travel on. The whole vessel was very well maintained and the cabins and public rooms were very clean & cared for. Our cabin girl, Jocelyn was first class. Likewise all the staff were approachable and cheerful - none more so than our waiters in the Meridian who were quick and efficient, cheerful and nothing too much trouble. We found that this extended to all the other service areas. First class gym and amazing Palladium theatre. Very good shows at night and plenty of activities to choose from during the sea days. Good sail away parties and pool events like the crossing of the equator. We felt that the Entertainments Team worked very hard and maintained an incredible cheerfulness in all circumstances! Also some of the more ad hoc shows such as the Arcadia Pantomime and talent show were well recieved. The food was good in the Meridian - not over-facing and the Belvedere self service offered a good choice. The daily Horizon was well produced, informative and always on time. But the down-side starts with the Arcadia cough - well catalogued from previous cruises. In the Palladium theatre the coughing & wheezing had to be heard to be believed. Whilst most of the germs were probably transmitted person to person there has to be a question about the air conditioning. How often are the ducts & filters cleaned? Is this an item that will be followed up on the refit? One boards the ship in good health and disembarks with a barking cough which some 3 weeks later still persists. Someone at a senior level should take responsibility for sorting this out. Perhaps the ship should have a red cross painted on her to designate a hospital ship until the cause is found & rectified! The ports that were missed have already been mentioned, but the turn round & flight from the Falklands was another disappointment. Easter Island was a slow cruise by, too far out to see much. The excursions were well planned and executed, but there was always the time pressure to get back before the ship was due to sail. The internet facilities and cost were not appreciated. Often very poor connections (we were advised to use our Notebook in our cabin with the door open to get better reception), and from time to time the ship left the cover of one satellite before coming to another. We needed to stay in touch with family & business in the UK throughout the cruise but were often frustrated. The exodus of passengers and staff to use the WiFi facilities at the ports was noticeable and this was sometimes free or charged at modest rates. As the majority of passengers nowadays have laptops, notebooks, Ipads etc could not the internet facilities be charged in the ticket price? Most good hotels provide WiFi foc nowadays. And will a better internet facility be installed at the refit? Overall we enjoyed the cruise but there are so many frustrations not least all the queuing and short tempers that then ensued. For a first timer it was an experience. We are glad that we did it and we saw the periphery of South America & some South Pacific Islands that we would never have seen otherwise. Would we do it again? I am afraid not because we found that we lost our independence. Read Less
Sail Date: January 2013
We've just returned from a really wonderful cruise on Arcadia. Yes it was very disappointing that we could not Tender off the Falklands, but the sea was far to rough to attempt a safe transfer and I for one woudn't have trusted ... Read More
We've just returned from a really wonderful cruise on Arcadia. Yes it was very disappointing that we could not Tender off the Falklands, but the sea was far to rough to attempt a safe transfer and I for one woudn't have trusted the sea not to have got worse and those who thought otherwise, must have been crazy. I do think as others have said that P&O are losing sight of the people that keep them in business ie The Passengers!! they should have had time to at least put another Port of call on the Itinerary when Acapulco was withdrawn, as they new well before departure about the trouble. Adonia never went into Argentina either in 2012 and the trouble between UK and Argentina has escalated since, so there was no chance we were going there, so this was purely a Marketing ploy, as clearly many people would have cancelled. The other point the maintenance on the ship, although I know is an ongoing necessity, this time it was like living in a steel works, with constant chipping away at the metal work ( that was very annoying) especially on the promenade deck. The nasty stuff done with, we thought the rest was brilliant Food Entertainment especially the staff were great. I think people expect 5 star but only want to pay 4 star prices, perhaps they should sail with another cruise line, instead of making satisfied customers miserable, with their constant moaning. Neil Oliver Cruise Director who only joined in Sydney was amazing and so much energy, he made the sailaways really special and unmissable. The people on our table were so lovely, as we opted to have a singles table, we weren't sure what to expect. On the whole everyone was extremely pleasant, except for the few. This is the 3rd World cruise I have done with P&O and yes I would do another Read Less
3 Helpful Votes
Sail Date: January 2013
Assuredly a very damning summary - but we disembarked from Arcadia on the completion of this voyage very disappointed at what we had endured for so long. We are not new to cruising, nor are we new to Grand Voyages - but this was our first ... Read More
Assuredly a very damning summary - but we disembarked from Arcadia on the completion of this voyage very disappointed at what we had endured for so long. We are not new to cruising, nor are we new to Grand Voyages - but this was our first experience of Arcadia and of P&O -and it will certainly be our last. Anyone who has booked, or is contemplating booking a 'Grand Voyage' cruise on P&O's Arcadia should very seriously think again. The Cruise : The first half of the cruise from Southampton to Sydney was a nightmare - by the time the ship reached Sydney the morale of the passengers was such that as well as the 600 plus Australian passengers who were desperately glad to be disembarking, the vast majority of those remaining on board would have joined them if they possibly could. Particular details of all that went wrong can be gleaned from the vast number of adverse reviews and comments already on the Internet relating to how passengers on the Arcadia were treated on this voyage. In short, no-one likes feeling that they have been duped, cheated, short changed, commercially exploited and are being treated with dismissive contempt. Moreover, the dismissive contempt continued once back on dry land. Communications with P&O regarding their gross negligence in NOT complying with their own 'Booking Conditions' were replied to 'cut and paste' responses consisting of sequences of platitudes and gibberish totally unrelated to the issues raised IF P&O had fulfilled its contractual obligations and the ship's management had treated passengers as if they were on a Cruise Liner rather than as interlopers on a Cargo Vessel - would we have enjoyed the cruise ? - Definitely not - and here are some of the reasons why : The 'Grand Voyage' : The Arcadia carries well over 2000 passengers - and at any one time 75-80% are on board for only one or occasionally two sectors of the 'Grand Voyage' Arcadia is one of the newer breed of 'Vegas' resort ships designed to provide the mass market with relatively short 'fun' cruises with lots of alcohol,gambling, mindless loud music and very dim lighting in all public areas from 1800hrs onwards, holiday camp/end of pier quality entertainment and singalongs coupled with the provision to gorge for 24hrs a day on mass produced,low quality meals typical of a works canteen or supermarket cafeteria. The so called 'Grand Voyage' was nothing more than four such 'fun' cruises (sectors) strung together. When the first sector was complete everything (menus, entertainment, lecture topics, films etc - even the errors and mis-spellings in the daily entertainment guide were for the most part repeated on each following sector. The 'Ship' ; Consistent with the 'resort ship' model large areas of Arcadia are devoted to revenue generating activities in contrast to the minimal space afforded to non-revenue services addressing the interests and comfort of passengers. eg: the small library with cramped seating for 10, the 30 seat 'cinema' and the ridiculous laundries are 'not fit for purpose'. In contrast the casino,totally unoccupied for most of the day has an enormous floor area housing four card tables, two roulette tables and 65 slot machines and boasts a seating capacity for 112 passengers. Public toilets are small in both space and number, are often 'out of order' and very basically equipped. The buffet restaurant has the ambiance of a motorway cafe with formica topped tables,unset for breakfast and lunch - pick up a tray,plate and cutlery, join the long queue to choose your food and then search for a seat !! Again consistent with the 'resort ship' model all vestiges of past elegance and refinement associated with cruising - particularly on Cunard - and to a lesser extent on P&O - have disappeared from Arcadia and been replaced with pretentious nonsense which fools but few. The most glaring examples relate to evening dining in the main restaurant: To gain access one must adhere to the ship's 'dress codes' - Problems occur when the dress code is 'Smart' - interpreted by P&O as meaning 'gentlemen must wear a jacket' - Hence, males wandering around the decks in trainers, baggy trousers and T-shirts can grab a jacket and gain access unchallenged whilst gentlemen elegantly dressed for dinner in tailored trousers,smart shirt and tie are refused entry! Upon gaining entry you will be presented with a menu adorned with dishes described in mouth-watering language with lots of 'juz' and 'drizzles' which bear little relation to what eventually appears from the kitchen. Set plates are augmented by 'silver service' - consisting of never more than potatoes cooked in a different style from those already on the set plate plus one other,usually overcooked and tepid vegetable. On the topic of food, apart from the general low quality of what is provided in the 'set menu' restaurant, prospective passengers should be aware that many items- particularly fruit, salads and cold meats and seafood - displayed in the 'buffet restaurant' are often well past their 'sell by' date - photographs of heaps of sweating, rotten bananas, pears etc are available on request. Also on view in the buffet from 3.00am onward would be tray after tray of pre-cooked fried eggs left to rubberise until being reheated when the restaurant opens!!! I could go on and on but .....!!! Read Less
Sail Date: March 2012
Firstly may i say we are easy going people and do not expect the best in everything.We embarked in Melbourne and found that the Flight co-ordinator who was also doing the embarking proceedure had taken my photo on the incorrect pasport so ... Read More
Firstly may i say we are easy going people and do not expect the best in everything.We embarked in Melbourne and found that the Flight co-ordinator who was also doing the embarking proceedure had taken my photo on the incorrect pasport so after about 30 more minutes we boarded the ship.On arrival to our room i inserted the card to find someone else in our room,we were in touch with the persers desk and we were given another room. The interior of the ship is clean and different decor to other ships i have sailed. Meals in the buffet were just ok and mostly warm only.The dining room was much better but not as good as we previously have had on some other lines.Buffet breakfast was repeated every day with no variation and was very boring.No fresh milk was available the entire time we were on the cruise so long life milk was the only option including the coffee shop. Our room was kept very clean and no complaints in this area. A lot of disgruntled passengers on the ship who have been on since the start of the cruise.English while speaking to the crew was strange as many only knew basic words and they mostly spoke to each other in there native language. Disembarking was trouble again for us as we had transfers booked from the ship to Perth airport but when we asked why we didnt have tickets delivered to our room (once again the flight co-ordinator)she said they were not booked even though we checked 2 days prior and were told we were booked. We were also told there was no shuttles availabe and she could not do anything for us.We luckily have a daughter in perth so we had to get her to come and get us from the ship and take us to the airport as we only had 2 hours from debarking and catching our flight home. After all our debarkle we got to the airport on time for our jurney home. Would i ever cruise P&O UK again the answer is NO. Read Less
Sail Date: February 2012
Overall we 'quite' enjoyed the cruise, but it has to go down as one of our least successful. I'll get the problems out of the way first before giving an overview of the cruise ship. Some of the problems on this cruise were ... Read More
Overall we 'quite' enjoyed the cruise, but it has to go down as one of our least successful. I'll get the problems out of the way first before giving an overview of the cruise ship. Some of the problems on this cruise were caused by events in a previous sector, namely a major drug bust of 4 passengers carrying cocaine who were arrested in San Fransisco and Sydney, before we boarded. (Serious enough to have been reported on Sky News.)However, the result of these events meant that we were a marked ship, subject to the most rigorous screening (full cabin searches, dog sniffing and additional baggage and personal searches especially in remaining Autralian ports and in Bali. Bad luck for anybody carrying small amounts of recreational stuff for own use!)The worst aspect was that we were unable to visit Yorkey's Knob, from where we had hoped to visit the Great Barrier Reef after 30+ years of trying. This was because the Australian authorities decided that Yorkey's Knob didn't have adequate screening for such a dodgy ship, so we would have to be screened at Cairns - but our anchorage position remained the same, and it would have taken hours to tender all 2000 passengers and crew up to Cairns. So Captain decided not worth it at all - we wouldn't have got the the GBR that day. So that was the first disappointment. But there were other difficulties, including a taxi blockade in Bali preventing P&O shuttle buses leaving the pier (so going nowhere)coupled with the pontoon on the pier getting damaged by waves, so preventing tender boats coming to pick up stranded passengers. (Many of whom spent the whole day in a bar off the pier who must have thought it was Christmas birthday and anniversary all come at once.) The Bali authorities appeared to be unable to mend the damaged pontoon, such that engineers from Aurora were despatched to do the job. This took until about 3pm, by which time tours buses that had got through before the taxi blockade were returning. We got to the pier around 5.30 after our tour, to face a 2 and a half hour queue. Medics from the ship had been brought over to identify any urgent medical cases to get priority. Aurora finally left Bali several hours late, with some very disgruntled people (also some very drunk ones). The other 'external' cause of passenger fury was that local tender boats were used as well as ship's tenders in Koh Samui, and the one we were on had a completely incompetent crew incapable of tying up to the Aurora, so passengers sat or stood on open decks in 39 degree temperature stewing while senior P&O officers were sent down to sort things out. Being overheated temperature-wise certainly raised the emotional temperature too.On the ship itself, the only significant problem was the continuous dripping from the air conditioning. The sight of buckets everywhere, and dehumidifiers to dry out soaking carpets, became the butt of continuous jokes both by the entertainers on the ship and the passengers. The staff did what they could, but it was not an edifying sight. It has to be said the weather was very hot and humid for most of this sector. So having got the problems out of the way, how did I rate Aurora? We liked it / P&O a whole lot better than Cunard, which we also experienced this year. Drinks and excursions half the price, so less feeling of being ripped off. Most staff very good, especially cabin and dining room service. Loved the spa, and the gym (though gym far too small given the number of people attending classes), the pools were nice. Library was quite good, there was plenty of public area space, reasonably well kept (ignoring drips). There were some quite good enhancement offerings like art clubs, photo clubs and dance lessons. The theatre was quite nice but too small to accommodate half the passengers (i.e. all of first or second sitting) - which might not have been a problem had there been any alternative entertainment while the show was on. But most nights at 8.30 everything else shut down, so if you weren't having dinner and didn't want to watch the show (or couldn't get in) there was absolutely nothing to do, not even live music in a bar - oh, and the occasional quiz, which is fine if you watch TV a lot and can answer those type of questions. The standard of the food was mostly pretty good (much the same as Cunard, not as good as on the smaller luxury ships). However, the alternative dining venues were a disappointment. Marco Pierre White would not want his name put to what is served in his name in the Cafe Bordeaux. It was 'OK' but much the same as in the Alexandria / Medina restaurants. Te Pennant Grill was maybe slightly better but the heat and humidity made it a less than enjoyable experience up there. Overall, I think most passengers would have had a good time, there are a lot of very loyal P&O passengers. But for us, it confirmed what we thought after our Cunard cruise: we never want to go on such a big ship again. Having a large number of tender ports (over half) plus being forced to moor in big industrial docks well away from city / towns centres, requiring some long shuttle buses rides, the continual queuing for one thing or another, and fixed seating / timing in restaurants - not for us. We also would never go on a sector of a world cruise again.Too few ports and too many sea days, and a different atmosphere with some passengers doing the whole world cruise and the rest continually changing. I like embarking with everyone else (preferably fewer than 400 people) ans sharing the whole cruise in common with them. I did meet some nice people, and would not try to deter anyone from taking a P&O cruise. I just know I won't be doing it again. The itinerary wasn't that great either, once we'd lost Yorkey's Knob for the Great Barrier Reef. I haven't been able to rate all the ports because several are not on the list, and probably for good reason. The last few ports were very repetitive - basically the main attraction was the beach, which when it is really hot is maybe not where you want to spend hour after hour. Read Less
Sail Date: February 2012
I joined Arcadia in Singpore for a very relaxing cruise through Asia visiting Sihanoukville, Bangkok, Phu My, Ha Long Bay, Hong Kong, Shanghai, Beijing, Nagasaki, Osaka, Rabaul, Cairns, Brisbane and Sydney. Overall it was an excellent ... Read More
I joined Arcadia in Singpore for a very relaxing cruise through Asia visiting Sihanoukville, Bangkok, Phu My, Ha Long Bay, Hong Kong, Shanghai, Beijing, Nagasaki, Osaka, Rabaul, Cairns, Brisbane and Sydney. Overall it was an excellent cruise with some fantastic ports and excellent weather. I really did enjoy the cruise and found it very relaxing and entertaining. It had that laid back type of atmosphere onboard opposed to the fast paced mood of short cruises. Public Rooms - were all clean and well presented. Allot of the lounges and bars were spacious and it was very easy to find a place to sit down and relax and do whatever you wanted to do. Cabin - I had a balcony cabin on A deck which was clean and well presented. There was a little cosmetic wear and tear in the bathroom and on the walls, but there was no more wear and tear than you would find in a standard land based hotel. The cabin is excellent for a ship. It in no way compares to a 5 star hotel and if you wanted to compare it to a land based hotel you would be looking at around a 3 star + hotel. Dining/Food - Food is always subjective to the individual and what they like to eat. What I found on Arcadia was that the food served was far superior to any land based fast food chain like McDonalds, KFC, the average hamburger store, RSL/bowling club type food. If you have eaten at some place more upmarket then you will find the food on Arcadia does not compare to that. I found the Neptune Grill for burgers, hotdogs and fast food outstanding during the day and probably the best for day food on the ship. The Belvedere Buffet Restaurant was great for cold meats and salads but for lunch it was the slops line. Breakfast in the Belvedere was excellent as was Dinner. The Meridian Dining Room was always great and my selection always med with my satisfaction. As said above the food was much better than average land based places but not as good as the more up market places. In the 10 years I have been cruising with P&O the food standard has dropped considerably since the Carnival merger. Entertainment - This was excellent and the Headliners Theatre group always impress. The entertainment was run by a great Cruise Director and team who were very energetic and involved with the passengers. We had random guest entertainers to varied tastes on board. If you liked their style and genre then they were great. If the performer does something that your not interested in then obviously there is no point seeing them as you wont like it. Ship/Facilities - Arcadia is showing a bit of wear and tear. Whilst the public rooms that I described above are acceptable there are some small things that do pose a problem. 1. None of the whirlpool spas/jacuzzi's work at all. None of them blow any bubbles or have any jet pressure. They just dont work. 2. The pools are not being heated to a comfortable level. The Neptune Pool (the covered pool) is not heated due to it being under a closing roof and causing too much humidity when the weather is bad. Unfortnately the pool is unusable in cold climates. 3. Some of the decking is coming apart as well as some areas around the ship have leaks. There are pot holes in some of the carpet from the leaks. It is obvious that there are areas of the ship that need attention. It is not bad enough to ruin a holiday, but the lack of maintenance speaks volumes about the attitude of the management and their upkeep of the ship. Read Less
Sail Date: February 2012
Background: We're 60 year old Australians with 10 previous cruises on different ships (and many different cruise lines) with which to compare. This was our first cruise on a British ship except for cruising on the original Oriana ... Read More
Background: We're 60 year old Australians with 10 previous cruises on different ships (and many different cruise lines) with which to compare. This was our first cruise on a British ship except for cruising on the original Oriana way back in 1984! The official sector of the around the world cruise was from Sydney to San Francisco but we were allowed to embark in Brisbane. This added another 3 nights to the cruise making it a total of 28 nights. British pounds which are used onboard are now only $1.50 as our exchange rate has improved. Embarkation: As we live near Brisbane we drove and left our car at a nearby car storage. As our return trip would be by air from USA, they would collect us at the nearby international airport. Their shuttle service was efficient. Arriving after 11 am, we were forced to stand in line at the cruise terminal until midday when they opened the counter. The line moved slowly as only about 3 cruise staff processed the 300 odd passengers boarding here. Gradually more staff appeared (maybe they had been on lunch?). We couldn't understand why the process wasn't started earlier or more staff used as with other cruise ships at this port. With such a relatively small number of passengers embarking here, the process should have been quicker. Once on board, we were directed to our cabin where we left our hand luggage and went for lunch. Throughout the cruise we had 5 Cruise Critic meetings with our small group followed by lunch in the MRD. The Ship: Built in 1995, the Oriana was showing its age but the recent refurbishment helped it feel modern. Public areas were nicer than we expected. Carpets looked new and the crew were constantly painting and undertaking other maintenance. It had recently been converted to an 'adults only' ship. The recently added 'duck's tail' to the lower rear of the ship seemed to help it handle some rough weather near USA. With 1800 passengers it is a comfortable size and has a good layout. The promenade deck was very wide and great for walking. While the majority of the passengers were British, there were a large number of Australians. We did get the impression that some of the reserved Poms were taken back by the comparatively loud Aussies. As mentioned in previous reviews, passengers in the rear restaurant complained of noisy vibration. At a 'question & answer' session, the captain apologised for the excessive vibration and said it was due to the 2 propellers being slightly out of timing. He said that it was worse at certain speeds which they were trying to avoid. Fortunately we weren't in that restaurant but did find the noise from the vibration excessive when in the Pacific Lounge which is on the deck directly above the rear dining room. It appeared that certain performers were moved from here to the front theatre for this reason. After the captain's comments, the noise did appear to reduce. In the interest of hygiene we would have preferred if the public toilets had the main door left open as on many other ships avoiding the need to use paper towels to open them. Also some public toilets regularly were out of order. Cabin: The overall size of our inside cabin is not large, but sufficient for two people and our luggage. Unfortunately as we booked late (at a good price), we had a 4 berth cabin. The top bunks against the walls caused problems as we had the queen bed arrangement. Also there is no space between the end of the bed and the wardrobe on one side and the desk on the other. The shower was fairly small but the curtain didn't get sucked inwards. The flat-screen TV was a reasonable size. The a/c made the cabin freezing even on the highest setting (this was fixed after complaining). There was a small fridge which was handy for keeping our supply of Coke & snacks cold. Ice had to be requested (we had a standing order at noon each day). Also if you want a top sheet, ask for it. Food & drinks: We found the service in the main dining room to be fine but the standard & variety of food was inferior -- certainly not to the quality of food on American ships like Princess. There was a noticeable lack of seafood other than fish -- not even the usual prawn cocktails (as my DW is not a seafood lover she was reasonably happy with the quality). We laughed at their idea of tiger prawns - extremely little in size & in number. Even on the formal 'black tie' nights the food was nothing special! Our wine waiter was prompt & reliable. As this is a British ship there were strict rules on dress code in the MRD (we were aware this of pre cruise). There were 6 Black Tie & 7 Smart (jacket required!!!) nights on this cruise. This was different to the relaxed Aussie & American cruises. After experiencing the long lines at the buffet the first morning, we used the MRD for breakfast most other mornings. Also the food seemed improved and the atmosphere more relaxing for breakfast. We enjoyed the popular fruit smoothes but missed the large American style pancakes and freshly made waffles. Also fresh fruit at times was in very limited supply. We did use the buffet for lunch but wished the quality of the food was to a higher standard -- much of it looked like leftovers. Trays are still supplied. On some port days many passengers were late for the early sitting in the MRD. As a result there were long lines in the buffet as only one side was being used (the other side was kept closed in the evening as it led to one of the extra-charge restaurants on the rear deck). We did use this Italian extra-charge restaurant on the evening leaving Sydney. The view of the harbour as we sailed out was fantastic but the service was extremely slow and the food disappointing. To receive better quality food an additional payment was required! We were pleased to see hand-sanitizers at MRD and the buffet -- their use was strongly encouraged. Alcohol was reasonably priced. We used a soft drink card for post-mix drinks which only gave a small saving but was convenient and time saving. Surprisingly low-priced duty-free spirits could be bought and consumed in your cabin. Also P&O UK has relaxed views on the amount of wine brought onboard. Staff and service on board: Organization on the ship was generally excellent with the one exception at Honolulu where maybe USA customs clearance could have been handled better to avoid long lines. Tendering, which occurred at only one port, was well organised with no delays. The crew who were mainly from Goa, India were polite but didn't seem cheerful. Generally they were not up to Princess' standard. The reception staff were friendly and polite. Captain Camby, who was the youngest in the fleet, was very popular especially with the females as he was a John Travolta lookalike. We found him to be very approachable, humorous and conveyed information in great detail. Cruise Director, Michael Mullane was also popular and did a great job. Both performed well together one evening in the miming game, 'Give Us A Clue'. A 4 page daily newspaper printed for Australia as well as Britain was popular and much appreciated. Prices in the photo gallery were half that of Princess. Having several laundrettes on board was a bonus. Also surprisingly they were free but this can cause problems as some passengers used them to wash a few clothes only at a time causing delays. Entertainment: The program of entertainment was much organised with a full colour 'Your Cruise Overview' printed at the start of this sector. This listed the dress code and all the evening activities for each day. On cruises we enjoy the shows in the evening. The performers in the Headliner Company did a superb job. Also we were pleasantly surprised to find they did 8 different shows during the cruise -- certainly more than Royal Caribbean offer! These were the highlight of our evening. On 2 occasions we even saw their repeated show the next night. Unfortunately the main theatre (the Theatre Royal) had a design fault with the seating. Many of the flip-seat bases were sloping downwards causing us to slide forward. Also to increase the capacity of the theatre, legroom was minimal. The alternative entertainment area (the Pacific Lounge) was laid out like a lounge - as a result its capacity was limited. Also unless you arrived early, one's view could be blocked by supporting posts. Most of the guest entertainers were British (our favourites were a singer, Emily Reed and comedian, Richard Guantlett) and of an acceptable standard. This cruise consisted of many sea days. The program of activities was good and my DW loved participating in the passenger choir but missed not having Zumba. The many guest lecturers were popular (almost filled the theatre) and very informative -- every sea day had presentations by at least 2 lecturers. There was a cinema on this ship with good movies but we didn't have time to see any - for us days at sea go by quickly. We should mention that we were travelling with friends with whom we spent at least 2 hours each sea day playing cards. The only suitable location for this activity was in the buffet. Shore Excursions & Destinations: We normally try to avoid shore excursions organised by ships as we feel that they were too expensive although on this ship they were more reasonably priced than American ships. Armed with maps & information collected before the cruise (supplemented with detailed free local maps picked up on land), we easily explore ourselves. Also as we had been to New Zealand before this worked extremely well. The other Pacific ports of Bora Bora & Papeete were easy to explore ourselves; whereas, in Honolulu we with our friends found a great guide who copied the ship's sightseeing tour for much less cost. Disembarkation: As we had been cleared by customs at Honolulu everything went smoothly and on time leaving the ship. There was the usual line waiting for taxis but this was well organised. Conclusion: P&O UK proves that you get what you pay for. In our opinion the service and entertainment are excellent whereas the food was generally disappointing. There is certainly no heavy selling while on this ship. Generally we would recommend them as long as you remember these are British ships. While onboard we didn't take advantage of P&O UK's Future Cruise Credits scheme as it was too restrictive but would consider cruising with them again. Read Less
Sail Date: February 2012
This cruise had all the ticks for making our 25th wedding anniversary great and it did, except for the very below standard food which was a major disappointment to us and many other friends we made on this cruise. At most ports we treated ... Read More
This cruise had all the ticks for making our 25th wedding anniversary great and it did, except for the very below standard food which was a major disappointment to us and many other friends we made on this cruise. At most ports we treated ourselves to a fantastic meal rather than being disappointed by the awful food on the Oriana especially in the Conservatory. Very few of our choices in the main dining room were up to expectations. We tried different dishes when the menu was repeated for the second sector from San Francisco to Southampton but still we were disappointed. But then again, this is our opinion. The ports of call were very good and some we enjoyed more than others especially Honolulu and San Francisco. The highlight of the cruise for us was the transverse of the Panama Canal, which was a whole day event and it was amazing. The ship in itself is very classically styled and well looked after by the crew who were forever scraping down the rust and painting. We made some very lovely friendships through the cc's meetings and our dining table companions. The entertainment left a lot to be desired unless you liked UK comedy which at times can be very boring. The Headliners (the ship's dance/singing group) were excellent and did a very good show of Freddie Mercury's songs amongst other performances. All the others were OK. Read Less
2 Helpful Votes
Sail Date: January 2012
I agree with all that 'graham 100' has said about his leg to Dubai. To start with the boarding organisation in Southampton was chaotic. The cabin was very clean and tidy - we had a good steward in Peter. The TV was about a ... Read More
I agree with all that 'graham 100' has said about his leg to Dubai. To start with the boarding organisation in Southampton was chaotic. The cabin was very clean and tidy - we had a good steward in Peter. The TV was about a 15" flatscreen which was pathetically poor together with the service it gave. The ship and decor could have done with some attention but overall it was satisfactory. The food in the Main restaurant was very inconsistent ranging from good to inedible. The Belverdere had fresher food but limited choice. We have cruised on Arcadia before and the food standards were much higher. Generally speaking the restaurant service was not good - the waiters were poorly trained and rarely smiled. Their supervision was almost non-existent. The drinks were fairly priced and the bar service was good. The Captain's 'Cocktail Party' was held in the enclosed swimming pool which was highly inappropriate/too small. The free wines were awful/undrinkable and we opted for a g and t. We had a glimpse of the Captain when he said a few words which was more than some experienced. We didn't bother to subject ourselves to the second 'party'. The elusive Captain was spotted twice when most of the passengers were on excursions! His officers were also rarely seen. The excursion programme was mostly a disaster according to most we spoke to. We had two 50% refunds because the excursions were disastrous. The guy that gave the pre-excursion talks was partly to blame because his information/photos were years out of date. The coaches used in Aqaba and Egypt were old and dirty - something P&O should have checked. There were some good speakers but some should never been allowed on board. The entertainment provided was mixed with a few good acts but mostly they were ruined by poor direction/sound control. The regular group The Headliners (Headbangers)danced quite well but their singing was dreadful. P&O's cost cutting I suspect was mostly to blame for this average and disappointing cruise. P&O are not the only cruise line that is falling into the same trap probably promoted by accountants! Read Less
Sail Date: January 2012
We have Just returned from the world cruise, we had a wonderful time, we never had any complaints about the food what so ever the waiters were always polite. We dined in the Sorrento Restaurant on a few occasions and the service we found ... Read More
We have Just returned from the world cruise, we had a wonderful time, we never had any complaints about the food what so ever the waiters were always polite. We dined in the Sorrento Restaurant on a few occasions and the service we found was Just fine. We also had a meal in the Marco Pierre White restaurant on our Wedding Anniversary very enjoyable. all I have read is a load of whinging from the Ozzie's who all had a very good deal to come on the cruise and yes they were very loud and had no Idea how to dress for black tie and smart nights, and they never tip the waiters or cabin boys. The only problem we had with the cruise was the cabin we were one of the unlucky ones who had a cabin on the port side aft, the vibration was dreadful on leaving Southampton we had two nights without sleep the deck supervisor jaze tried his best for us, another two nights before we arrived in Dubai with no sleep yes some passengers did go to the front desk and ask to see someone and did become rather cross. Captain Cambey came on in Dubai and we had a meeting with him and the Purser he told us that new parts would be coming on in Hong kong and everything was then would be O.K and he was right. When we left New Zealand we had a water pipe burst outside the cabin which flooded the end two ours and the inside cabin my husband has now had enough as it is 4am and the noise outside the cabin where they were sucking up the water was horrendous so he went down to the front desk and asked for another cabin which they gave us and we were in there for two nights whilst they dried out our cabin. Entertainment Staff were brilliant loved the Headliners theatre company. Would we Cruise with P&O again Yes Read Less
1 Helpful Vote
Sail Date: January 2012
I want to express our experience to you about P&O Aurora World Cruise 2012 as follows. Besides that I also have to mention that the crew and especially the cleaning staff, waiters and assistance at reception did extraordinary jobs. ... Read More
I want to express our experience to you about P&O Aurora World Cruise 2012 as follows. Besides that I also have to mention that the crew and especially the cleaning staff, waiters and assistance at reception did extraordinary jobs. The cruise started for us with asking P&O office for assistance or at least the right information in case of a lacking India Visa. We were told by P&O office that without the Indian Visa we are not allowed to enter the ship which later on at the departure date turned out as not being the correct information that was given to us. Because of that we needed to change flight schedules for several hundred's of dollars and phone calls for over a 100,00 Euros because of being forwarded from one department to the other without not getting helpful information. Finally the result was that all these expenses were not necessary but because of non sufficient information given from P&O office and Visa department in Southampton. An employee from P&O at Southampton Port allowed us to enter the ship but informed us that if we didn't have this Visa we would be unable to board but would have to disembark in a port prior to India. So I would say there is a lack of information from one office to another with P&O employees. At the same time we received the information that the port in Acapulco/Mexico was canceled because of safety issues without replacement nor any compensation. Shortly after we got announced that also Cochin as the second Indian port was canceled, but later on replaced with Muscat/Oman. We were told because of problems with landing slot's in Cochin!? The day as we entered the ship we were told that the so called "Noro virus" (vomiting and diarrhea) was on the ship. The rumors in between the passengers was that the virus was already on board before embarkation. Aurora's captain told it was brought by the passengers. From the first day we were bothered with several daily announcements about this issue and got "forced" to hand sanitizing around every corner of the ship until the rest of the cruise even that it was told later the situation was solved before the port of San Francisco. The next change was made in Colombo/Sri Lanka (regular scheduled inbetween 6 am. and 16:30 h) because of the tide in Mumbai. The stay at this port of call from finally 8 am. To 12:30 h was reduced by another 5 1/2 hours. After Madeira the ship started leaking in certain sections through broken and corroded water pipes. There were buckets placed all over the ship so that later on officials made jokes "that is for providing drinking water to the drug sniffing dogs". Towards the end of the cruise more buckets got added because the problem got worse. I am talking about having buckets on the ship, in the theatre, hallways and staircases over more than 90 days! We were just lucky that we did not sit down in the "Curzon" theater as a pipe broke there and caused lots of damage and flooded the place that there was no entertainment for almost 2 weeks available. There was a drug bust starting in San Francisco which caused inconvenience for lots of passengers including us who were not even involved. Drugs were found on the ship which is of course not a problem of P&O but to keep going with their standards and comforts as well as the promised itinerary for us passengers I will count P&O cruise line responsible for it. We were just lucky that our cabin (might!) not have been searched by officials getting under common suspicion and having drug dogs sniffing through our personal stuff. The next complication out of that was another cancellation of the port of call in "Yorkey's knob" Australia without replacement nor compensation. This because of demands from the authorities having again drug searching facilities available on the landing site. Because the new allocated landing spot was too far to reach by the tender boats the port was canceled entirely with the single replacement of another 5 hours in Abu Dabi. Further on at least on 23 ports of call (including Singapore) we had no proper cruise terminal. It was either a container port or tender boat operation for disembarkation within all it's inconvenience that it takes. I know that the landing fee's for those proper cruise ports are probably high 5 digit if not 6 digits amounts for those like Singapore and Sydney! Because of "security issues" the stay in the port of Istanbul was also reduced by approx. 12 hours not allowing us to leave the ship again at night on the first day and on the second day like the itinerary stated. Then early in the morning at 6:45 am a short term announcement was made that the ship will leave at 7:00 am. We were expecting to have a breakfast and coffee outside the port at the same day and having had left some Turkish currency for that reason besides the general inconvenience being involved in another change or reduction while expecting the presence of the scheduled itinerary until 11 am. for the 4 th of april. Passengers were not allowed to leave the ship anymore after 10:30 pm the 3rd of April. As the ship was leaving the port of Istanbul another big cruise liner came in and it was looking like we were almost "pushed out" of the pier. The above mentioned problems I would call general organization and maintenance matters as well as not taking care or not feeling responsible for advertised itineraries like promoted prior to booking. Now I want to mention the following situation on our stateroom on C-deck. The cabin was making noise all day and night due to the location above the engine section. The subdivision and ceiling panels of the cabin were vibrating on a high frequency so that I needed to get up almost every night to press or shake the panels to just interrupt it for a while. After complaining we were told that there is a ventilation unit behind the cabin and offered to move to another cabin. Because the shown cabin was far from the convenient aft deck and was also making noise we decided to stay in our crackling cabin. The toilet flush in our cabin was malfunctioning at least once every other week so that sometimes bad smelling sewage was drafting back from the entire system because we were the last cabin on this deck. Sometimes the bad smell remained for hours in the cabin because of that problem. And it was a repeating problem. Also one night the bathroom was flooded by water back drafting out of the toilet. Of course it is P&O's decision to do major maintenance on railings during a 3 month world cruise but I have never seen before that the entire wooden railings got taken off step by step and got sanded and varnished and replaced during regular cruise business as well as paint jobs. For more than 2 month there were signs "wet varnish" sticking on the railings and floors upfront one after the other day telling you not to touch them. Those inconvenient procedures were nor mentioned nor expected when booking the cruise and they seem to be very strange to us. By the way we believe it's wise to mention in P&O world cruise advertisement that the promenade deck will be shut from 6 pm until 6 am. because of probable piracy attacks. The promenade deck including illumination was shut down for approx. 2 weeks of the cruise and not available at these times inbetween Mumbai and Port Suez. Of course all this in consideration of safety concerns!? During several tender boat operations the engines broke down at least 3 times as far as we know and caused huge delays for all passengers besides our booked Cairo excursion at 3:30 am that day as they started fueling the tender boat before we could get on board. We were sitting 45 min. in the boat because of an actually 10 min. boat ride that morning as the engine of a tender boat broke down in front of us. The peak of it all was our "wake up call" at 1:30 am on the 9th of April as a waterfall caused by a corroded pipe was running down the cabin door and started pouring in our room. The water was pouring in huge amounts for almost an hour and flooded inside the cabin as well. To minimize damage we had to put towels in front of the door and lift up certain things and gather personnel items at 2:30 in the morning before getting relocated to another cabin on deck 10 with a tooth brush, wet jeans and flip flops. Putting our impression and experience of this P&O world cruise together even though comparing an average daily price we paid for this trip towards former cruises we have taken in the past by receiving higher quality standards regarding the ship itself and level of entertainment to a way lower average rate for instance with Cunard, Holland America and Celebrity. We must say that we were far from our own expectation and far from P&O promised and advertised standards which made it an unforgetable experience of vacation which of course it was but in the opposite way. We were also far from almost every scheduled itinerary and the amount of ports of call which was an important fact for booking this cruise on the Aurora. P&O never responded to any complaint If I put it together in one short term: forget about P&O! Read Less
1 Helpful Vote
Sail Date: March 2011
Embarkation in Southampton was good it took less than one hour to get on board the ship. the initial observation of the vessel was good large bars and lounges and plenty of deck space. The balcony cabin was fine , bathroom was large ... Read More
Embarkation in Southampton was good it took less than one hour to get on board the ship. the initial observation of the vessel was good large bars and lounges and plenty of deck space. The balcony cabin was fine , bathroom was large and seemed fine. But after 3 days all this changed. the toilet kept on breaking down 10 times on the whole journey 3 times spilling water and raw sewage onto the bathroom floor.Each time when we complaint the problem was fixed so we thought but again and again it happened.We asked to be moved on 3 occasions but the request was totally ignored. the Headliner shows were great the best we have seen on a cruise ship for a long while.but otherwise the daily entertainment was to say mediocre the cruise director was never to be found and the cruise staff are very badly trained. Food in the Belvedere leaves a lot to be desired, always cold and very little variety. Our waiters in the main dining room were fine and the food was of good quality. Food in the Rhodes is excellent well worth the extra cover charge. The screening room must be the joke of the century, 30 seats for a ship with 2000 passengers.Would we ever go again on this vessel NO WAY. Read Less
Sail Date: March 2011
We'd heard a lot of good things about P&O (including here), and were looking forward to our first cruise with them. While not BAD, it certainly didn't live up to it's reputation. Food was mediocre at best, service ... Read More
We'd heard a lot of good things about P&O (including here), and were looking forward to our first cruise with them. While not BAD, it certainly didn't live up to it's reputation. Food was mediocre at best, service inconsistent, entertainment was a mixed bag with some pretty good stuff and some amateur hour quality, special interest lectures were consistently poor except for those given by the cruise director himself. Aurora herself is beautiful, but seemed very cluttered, with shops stuck in the hallways. The mattress sagged and was lumpy, should have been replaced last year. Noisiest ship we've ever been on, we could hear both adjacent cabins plus our neighbors on the floor above. No WiFi in the cabins, I had to go to the computer room itself to log on.Orangery cafeteria was very disorganized, often not set up for lunch by noon. They usually ran short of glasses, and when I asked for more was often greeted by a blank stare.The pool is fresh water, which means it is very expensive to fill. So after draining it due to rough weather, they declined to refill until our next main port.Tender service at the smaller ports was extremely inefficient compared with other ships we've been on. At one port they only put 2 boats in the water - this for 1800 passengers and a 30 minute ride to shore. Only about half the passengers that wanted even got ashore before it was time to get back aboard.I could go on, but you get the idea. As I said, it was not so bad that we'd absolutely refuse to go again, but we'll take any other option first.The only excellent item was the bridge classes and tournament. We're big bridge fans (not all that good, just love it), and that ended up being the only highlight of each sea day. Read Less
3 Helpful Votes
Sail Date: February 2011
Embarked Arcadia Ship Southampton 5th January 2011. for World Cruise lasting 84 days. No problems with embarkment, from arrival to embarkment 45minutes.I dont want to bore you with loads of text, so i will let you know what we thought was ... Read More
Embarked Arcadia Ship Southampton 5th January 2011. for World Cruise lasting 84 days. No problems with embarkment, from arrival to embarkment 45minutes.I dont want to bore you with loads of text, so i will let you know what we thought was good and what was disappointing for us.Please dont get me wrong when you read our disappointments, as we really enjoyed ourselves, however, it is just a shame that they cant get some of the easy and simple things right!! Majority of time thoroughly enjoyed, and i myself was fed up of the moaners and groaners on the cruise.... but i really would like people who are interested to know!My first disappointment was the size of the so called `Suite`,( AD Category Aft )having paid 40,000 sterling for suite accommodation, (for this trip of a lifetime!) we were shown to a little larger than average double bedroom. I always thought that a suite provided you with a bedroom, and some sort of separate sitting area, but this wasnt the case. Dont be fooled by the video or 360o views of rooms. (they look twice the size in pics and video`s). There was a small sofa, and table but they touched the bed, so we had to ask for the chairs to be removed so we had some space. Wish i had paid half this price and had a normal balcony room, which were only slightly smaller.We had to request that our balcony be painted, most of the balcony area was full of rust, with regular leaking water from outside pipes.Having said this, they did paint it when brought to their attention.If you didnt fancy dressing up to go to Main Restaurant (which you can imagine happened for us, during 84 nights)it it was off to the Belvedere. Food in Belvedere (Main Buffet Cafe Grill) was of good quality, however, in the evening it was extremely limited, ( plentiful at breakfast and lunch) just one counter open. (similar to school dinners lol) So if you didnt like the themed menu (which was very restrictive) ie. Pasta one night, Curry another, seafood another, but only one theme per night, you would have to go back and order room service, which again was very limited and most of the dishes on the room service menu, were chargeable, can you believe that!!!!! Because I couldnt! after paying 500.00 per night!Entertainment: Almost non- existent in the day. I think we seen the Cruise Director 4 times in the whole cruise???? Very Poor. (Considering we had so many sea days, travelling one ocean to another)A couple of good Acts during the night in the Palladium. Few and Far between. And in 84 days we had approx 3 days where they provided some sort of entertainment around the outdoor Aquarius pool, The bar, service and cabin staff were excellent, always friendly and accommodating. Ports of Call where great and tours were well organised! Staff were extremely friendly!!!But overall had a great time visiting many beautiful countries and Islands. Although, we may think of booking with P&O again, they wouldnt be my first choice and we wont be rushing..... id rather go with other liners who are not so penny pinching!!! Read Less
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