Thigs went wrong right from the beginning when we arrived after flying overnight and our transferred, which was included in the cost of the cruise, failed to turn up and we had to make our own way to the ship. We then spent three hours waiting to check-in, which was unacceptable. Once on board we found lifts out of order and several toilets and sinks in the public areas also out of order, and ...
The food was raw
Our cabin got flooded out we paid a extra £2500 for that room so they moved us to a different room what had a big overhang above it so no sun and they wouldn’t even reimburse the £2500 I paid to pick the room we paid £12500 for the cruise
Very few staff could speak English
No trays or cups in the buffet
Boat smells full of rust
Cabin was discussing smelt of ...
We have been on P&O many times but this was the worst experience that we have ever had on a cruise. It was made worse by there being no cabin available for us on arrival. Our cabin was already occupied when we tried to enter it and so we had to hang around reception for hours whilst another cabin was found. Not a great start. I had booked a deluxe balcony cabin and was expecting a little luxury. ...
Our 1st P&O cruise and possibly our only one.
Ship overall is OK in terms of design and features, very tatty though in places and felt quite neglected.
Only one way to describe the food, Awful, to the point we had to meet and complain with the head of department.
Food in MDR was inedible and service was pretty poor too. We left after the main course on first night and didn't return as ...
I’m not sure where to start as there are so many points to raise. Let’s start with the cabin.
Balcony cabin (accessible)
I’m confined to a wheelchair chair as any movement of the ship and I will fall, although I can walk with a walking frame or wheeled walker. On arrival at the cabin we had to request that the chair and table be removed as there were insufficient space for my wheelchair. On ...
We chose this cruise because it was seven nights and days in the sun. It was also to celebrate my birthday on New Years Eve. As we had sailed on Azura before we were familiar with the ship.
We had requested a table for 8 for New Years Eve. We were given a table for two in a dark corner at the back of the ship. P&O were informed that this was a special birthday. No acknowledgment whatsoever. ...
Well this was a New Years cruise that I will never forget and all for the wrong reasons. This cruise was a 60th birthday present brought for me by my wife back in 2021.
The start didn't go well with us having to wait to board the ship having to enter all our details again because the computer system had broken.
Entrance to the ship is very underwhelming there is no atrium to wow the ...
Went on Arcadia for new year with my wife, this was our fifth time on Arcadia and we basically thought most things had gone downhill, so are listing our thoughts as pros and cons: -
Pros:
• The Main Dining Room, considering all the negative reviews the food quality was much better than expected
• It was good to see that some of the pre-Covid onboard staff have returned to the ...
Although the ports that we managed to call at were okay, the ship itself was abysmal. (Oslo for two very cold days. Copenhagen for two days (badly organised transfer that should have made two stops in order for people to visit The Little Mermaid and Art museum. And one out of two days in Amsterdam. No Zeebrugger because of the weather.)
A return to Southampton would have been a better idea than ...
Note: I have copied this verbatim from other social media sites where I have posted. Partly because it is tedious to retype the same words but also because it still makes me angry to relive the experience.
I should start by saying this was our first ever cruise so we have nothing to compare it to and it was a 10 day Baltic cruise on Arcadia.
In fact that doesn’t matter because this cruise ...