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1 Helpful Vote
Sail Date: March 2019
This was a 60th Birthday Cruise. I contacted P&O prior to sailing to arrange a few items and sure enough they were in the cabin waiting for us when we arrived. From Curbside to cabin took less than 10 minutes. Excellent Job. ... Read More
This was a 60th Birthday Cruise. I contacted P&O prior to sailing to arrange a few items and sure enough they were in the cabin waiting for us when we arrived. From Curbside to cabin took less than 10 minutes. Excellent Job. Luggage beat us to the cabin. The muster drill was very well organized and the crew did an exceptional job with the Guests. We were able to watch the sail away from our cabin in time. Jason our cabin steward was top notch. The ship was clean and we could see the hard wording staff cleaning and polishing every day and disinfecting all common areas. We ate at all the specialty Restaurants and each and everyone was very nice. The service throughout the ship for the entire journey was perfect. We couldn't fault one member of staff. The entertainment staff and the Cruise Director were visible the entire trip. Disembarking in all ports of call were seamless. With the exception of our return to Southampton. The jetty was not functioning so we waited in the Havana Lounge for 3 hours before disembarking at 11:30 on Friday Morning. The only constructive suggestion would be maybe to designate two or 3 elevators to those with mobility scooters/walkers etc. As this took up most of the elevator space all over the ship. The only other issue we would mention is how miserable the majority of the older guests were especially to the hard working crew. There should be signage saying no abuse will be tolerated at anytime to any member of staff. They work too hard and long hours. We would sail P&O for sure but no longer than 7 days. Read Less
Sail Date: March 2019
This was our first time with P&O and we certainly had a great relaxing holiday. Our inside cabin was better than we were expecting. It was reasonably spacious and very comfortable. Our cabin steward changed at the first Malta. Both ... Read More
This was our first time with P&O and we certainly had a great relaxing holiday. Our inside cabin was better than we were expecting. It was reasonably spacious and very comfortable. Our cabin steward changed at the first Malta. Both were very friendly and efficient. Service was great. Oceana might be getting on in years, but she is in excellent condition. This really is down to the dedication of the crew. We found the size of ship and number of passengers to be just right. All crew were friendly and couldn't do enough for you. Cant fault. We dined at 20:30 on a table for 8. Whilst the food was very good, it was nothing outstanding. But we were always able to have an enjoyable meal. Our table companions were friendly. The staff were brilliant. We found the entertainment to be fairly good and enjoyable. However, some of the venues i.e. the pub and outside venues had the volume turned up so much that it was impossible to think. We sat on the sofa's outside of the pub after dinner, which was about right. We took a couple of organised tours. The sights were great. On one the guide was a complete waste of space which effectively ruined the tour. The other was better but no one had anticipated spending around a total of 5 hours sat on a coach. We did our own thing afterwards. Things to improve - they must ensure that people do not "hog" the sun loungers all day. At times, especially on the sea days in particular, it was crazy. Reserved loungers everywhere but empty !!!! We also found that there are just too many announcements. It was like being at a holiday camp at times. Take a lesson from Cunard on this please. Overall ship - excellent cabin - excellent food - very good crew - amazing, a credit to all Best bits - has to be the Suez Canal transit which was beyond expectations. Along with Venice. What a place to just wander around. Breathtaking. A very enjoyable and relaxing cruise and holiday. Just what the doctor ordered. Read Less
3 Helpful Votes
Sail Date: March 2019
We picked P & O for the itinerary, visiting so many islands including Antigua, St Kitts, St Maarten, Aruba all via Barbados. Firstly so glad we booked a Premium flight from Newcastle, great service and good food and drinks. ... Read More
We picked P & O for the itinerary, visiting so many islands including Antigua, St Kitts, St Maarten, Aruba all via Barbados. Firstly so glad we booked a Premium flight from Newcastle, great service and good food and drinks. Embarkation in Barbados was swift. We were met on the tarmac by mini buses and we were on the ship in 50 minutes! Our cases were delivered at about 9pm. So about 4 hours later but we had a meal and wandered around the ship so it was not a problem. Brittania was a beautiful ship, took us a day or two to get used to the ares but a bit of effort and patience ( with lifts especially) was all that was needed. Our balcony cabin E610 was lovely. Balcony was big enough to sit out and watch other ships sail away and to sun bathe. Fabulous bed so very comfortable and big! Great to have tea and coffee making facilities in the cabin and a fridge with cold drinks payable locally. Our steward took good care of us. We had Freedom dining and always got a nice table for two around 6.50pm in either restaurants. The food was absolutely gorgeous, I really don’t know who would rate it down! Choice was always good and service very quick. The evening entertainment was enough for us, resident band Pulse were ok, shows were of a fair standard, musicals and a well known illusionist act. But best by far was La Voix in the Limelight club. Hilarious. Around the ship on sea days was busy as was to be expected but we always got beds round the pool, although the music was very repetitive and sometimes loud. But cooling off in the pools was fab. The entertainment crew put on an aqua robics class which looked exhausting but fun. We had booked to swim with stingray in Antigua and it was spectacular! A must for nature lovers. Speedboat our to a landing bay and then a good hour snorkelling with them. Very cool! We were able to hold them too. Best beach was Barbados and St Maarten. Both by taxi and both worth the trip. In St Lucia we did the Rainforest trip which was great and it did rain! Didn’t spoil the wonderful views or spotting the hummingbird! Aruba was the nicest port we thought and had a lovely morning walking round the town. We celebrated Brittania’s 4th birthday with a great party on Lido Deck it was great fun, all of us singing and waving our Union Jacks!! The Captain made a nice speech and cut a big cake. It was very easy to leave the ship at every port, some town centres were further than others but walkable. Taxis galore and very reliable. We had a lady drive us to a beach in a Mercedes 4 x 4, very elegant!! Disembarkation was easier for us as we booked a day room, we were leaving at 2.55pm and had the room till 3pm so we were able to shower and change comfortably. But overall a bit of hanging around, to be expected, when 5 flights leaving. Barbados airport easy and a fab flight home to a freezing morning in Newcastle! we would highly recommend this cruise, go and chill out, have fun and eat plenty! Read Less
1 Helpful Vote
Sail Date: February 2019
We had a wonderful Northern Lights Cruise. Our first cruise, we were new to every aspect and expected some hiccups... There were none. Embarkation was incredibly swift, staff at port really helpful too. We were on the ship and in ... Read More
We had a wonderful Northern Lights Cruise. Our first cruise, we were new to every aspect and expected some hiccups... There were none. Embarkation was incredibly swift, staff at port really helpful too. We were on the ship and in the restaurant having lunch before our check-in time. The ship is lovely and I'm sure will be even more so after its 'spruce up' later this month. Lovely areas to sit and relax. Attentive staff in all areas. Cabin (E139) was lovely, everything you needed. Our cabin steward was fantastic. We kept it tidy anyway but it was spotless after he had been in and shined the mirrors and replenished supplies. A very warm and friendly chap. The dining was lovely. We had planned freedom but we're given a 6.30pm on a table of 8 in the Alexandria restaurant. We weren't sure if we wanted that as that meant sitting with strangers. But we gave it a go and we now have new friends! The food was lovely. Some things weren't to my taste but you get that in any restaurant. Steaks were cooked perfectly. Our lovely trio of friendly welcoming waiters made the whole dining experience extra special. Dining in the Horizon buffet restaurant for other meals was also very good. Again occasional things not to my taste but whilst mindful not to be wasteful I didn't eat something for the sake of it and would try something else instead. Waiting staff in here again very nice. We went along to the evening entertainment several nights and thoroughly enjoyed it. The pianist was excellent too and we wished we had sat and listened to him more. Quizzes, cards, a few pounds in the casino all good fun. Getting on and off at ports was organised well. Ports were all lovely. Daily horizon magazine detailed what was going on when and where on the ship. There was so much we could have done if we hadnt wanted to be up on deck so much. The art lecturer was most likely very interesting and the gallery had some beautiful pieces. The photography lectures would have been interesting too. But being on the deck taking in the majesty of the fjords with their snow covered mountains was the place we spent most of our days. Or sitting in a window seat in the Horizon restaurant having a cup of tea (and small cake). The pools were open and two heated but we missed our chances to go in. We saw the gym but rather than go there we decided to not use the lifts and to walk around the promenade deck. 3.2 turns = 1 mile. .... As this was the Nothern Light's Cruise, we hoped to see the lights and we were incredibly fortunate to see them twice. One show from the ship in Alta lasted around 30min it was beautiful although not very strong. The following night sailing away from Alta around 8.30pm a wonderful display lasting nearly two hours. Absolutely mesmerising!! They had also been seen the previous night on one of the tours. And then sadly the cruise draws to an end. Luggage outside cabin the night before disembarking. We got up for breakfast. Met at our designated venue and were led off the ship. Straight to a hanger where we picked up our luggage, rolled the trolley outside and got the next taxi waiting in the rank. Couldn't have been anymore straightforward. We had driven to Southampton the night before sailing. Used the justpark app to rent a space and stayed in a bed and breakfast in the centre. Got parking and B&B for just £100 and meant no stress of same day travelling. ... Almost all perfect... The only thing that I would change are the very small number of whinging passengers (which I assume you find on any holiday). I find it is best if you just use listening to and watching them as another form of entertainment... Read Less
1 Helpful Vote
Sail Date: February 2019
My partner and booked this cruise as we felt like we needed a winter getaway. We also had a fantastic time on a January cruise in 2017 and wanted to explore more of the world using this excellent mode of transport. We are both in our mid ... Read More
My partner and booked this cruise as we felt like we needed a winter getaway. We also had a fantastic time on a January cruise in 2017 and wanted to explore more of the world using this excellent mode of transport. We are both in our mid 20’s and really enjoy hiking, exploring and just generally being active. The aim was to come back feeling relaxed but also like we gained new knowledge and experience. This would be our third cruise and first time with P&O. Embarkation and disembarkation I cannot fault, it is seamless from start to finish. We were on a charter flight and on arrival at Barbados we were whisked straight off the plane to the ship. We had no queue to check in and get our cruise cards created. On departure day everything is digitally signposted to make sure you know where you need to be and at what time. Our cases were taken the night before and immigration came onto the ship to handle our paperwork the day before we left. We were given our flight tickets around 4 days before departure along with our luggage labels and explanation of the process. The dedicated lane at the airport for cruise passengers was also super speedy, definitely the best we have encountered. Exercise & Leisure: There is a well equipped gym and running track on the upper deck, we used these everyday and found there was enough equipment for everyone without having to wait around (obviously there are peak times e.g. around 9am). There are free sessions such as the ‘morning stretch’ that you can sign up to along with classes such as spinning which come at a small fee. There is also a basketball court and golf area (no mini golf though which would be an excellent addition). Beside the gym is also the cookery school kitchen which looks fantastic, we did not get to experience this but there was always a variety of different classes advertised for a fee. The spa we did not use, on our first day at sea we went to have a look around at the thermal suite which appeared quite small plus it felt like a really hard selling approach to get us to purchase day passes. We did not receive our requested call back for availability and so we did not visit. There is also the ‘retreat’ open air spa terrace available for booking in conjunction with the thermal suite. Entertainment & Activities: Everyday you will find a full program of things you can get involved in within the cruise personaliser which is dropped off outside your cabin each night along with port information. We played bingo in Brodie’s bar purchasing a pack for £15 which included 5 games and a bonus 3 tickets for one game. We also really enjoyed the aqua fit classes which took place in the lido pool which was free. Throughout the day there are quizzes, talks from aviation experts, reflexology sessions, you can book your next cruise or just sunbathe out on deck. You will also find usually 2 different films showing throughout the day in the studio, there’s a great selection for all. We only attended one show in the theatre which was called ‘astonishing’, I won’t spoil it for those that haven’t seen it but we found it entertaining given its interactive nature. Shopping: Within the main atrium midship you will find a selection of stores selling jewellery, clothing and alcohol. They did a number of flash sales on products but we still found everything very pricey, however they do come in handy when you have an emergency such as not packing your tie (will set you back £12). Just opposite reception you will find another store selling biscuits, suncream, merchandise, playing cards (£3) and amongst other things the washing tabs you need for the washing machines (£1 each). Food and drink: I cannot tell you how many bars there are on this ship, they are everywhere! You can also get costa coffee at select places also. The market cafe on deck 5 also sells wonderful looking cakes and bakes designed by Eric Lanlard and also crepes and ice cream. We were allocated to second sitting dining (8:30pm) in the Oriental restaurant on a table for 2. I don’t eat food containing dairy and informed our travel agent when booking and I was looked after fantastically. I ordered my food the day before getting a sneak peak of the menu and everything was cooked for me with the same choice as everyone else minus the dairy. Our waiters were phenomenal and they really added to our meal times. We had 4 formal nights and the dress code is strict so don’t forget your tie or suit jacket! The horizon buffet is also always well stocked; if you need help with a dietary requirement you can ask the staff in the yellow ‘how can I help’ aprons. You have everything available at breakfast including cooked breakfast, fruit, pastries, pancakes, cereal, yoghurt, juice. Lunch is always something different but you can always have salad, fish and cold meats, soup along with a wide selection of hot dishes. Afternoon tea is served in here from 3pm and also in the oriental restaurant from 4-4:45pm. There are always numerous cakes, sandwiches, pies, scones, crumpets and unlimited tea. Outside either side of the lido pool you will find a grab and go section for quick sandwiches, fruit, salad etc at lunch and also pizza, burgers, hot dogs and chips served until around 6pm. There is also Jude’s ice cream and costa coffee here too. We also chose to pay extra to dine in Eric Lanlards restaurant ‘The Epicurean’ for afternoon tea. It was fantastic with a wonderful selection of food and experimental desserts along with a large choice of tea (including chocolate tea). The decor is also very light and airy, this is a must for any foodies and it was extremely reasonable price wise. You can also dine at other restaurants such as Sindhu and the Limelight Club (evenings entertainment by a known performer) for a fee. Ports & Excursions: We had a fantastic itinerary and loved each of the ports we visited. Our favourites were Grenada, Dominica & St Lucia. We booked the eco trek for Grenada which led us through a plantation, learning about all of the spices, plants and fruits the island holds. We then ended up at a waterfall in which you can take a refreshing dip. Our tour guide was fantastic however if you struggle walking up pretty steep hills on a continuous incline then this may not be for you as the way back is pretty much all uphill. We also had a to cross a river barefoot but this was all part of the fun! In Dominica we booked the hot springs trip. We swam through a gorge which was also one of the film areas for Pirates of the Caribbean, then onto the Bongo Baths which were wonderful. Naturally heated pools of water at different temperatures in a tranquil setting. You do have to take a dip in the cold before leaving to get your pores closed up (leaving open leaves you vulnerable). St Lucia we planned ourselves and already researched that we wanted to go pigeon island. I’m the port are there are always numerous people asking if you need a taxi, we paid $40 return for two with a pick up later in the afternoon. We had a fantastic time climbing up hills, taking in the scenery and relaxing on the beach; you must also visit Jambe de Bois for food and cocktails, it is fantastic! I would say don’t be afraid to do some pre trip research as shore excursions can be expensive. In Antigua we booked kayaking and snorkelling. Our guides/instructors were really superb and we had an awesome day, pretty arm intensive at the start but all worth it! We saw lots of beautiful sea creatures and enjoyed a few cups of rum punch in the sunshine. I would personally substitute Çuracao with Trinidad & Tobago as this port was the least active for us. We explored the local area and the Kura Hulanda museum but beyond this we would have needed to go further out to find some more activities. Cabin: We had an inside cabin which we found to be excellent value, we spent so much time out of our room we didn’t feel the need to book a balcony. The queen bed was great and very comfy plus we had numerous storage spaces and an adequate size bathroom. Our housekeeper cleaned at least twice a day, we could not fault how clean the cabin was. Overall we had a fantastic trip, we really did not want to come home! We want to travel with P&O again and cant wait for our next cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and ... Read More
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and water given out and we were looked after, we were then booked in manually and boarded. First impression of the ship was very smart, the cabin was an outside with sea view, was small but big enough to sleep in and get changed. Our opinion is we will not be in there all day, it's only for changing and sleeping, Freddy the cabin boy was brilliant and looked after the room to a high standard, 3 times a day with turn down service. The entertainment team were fab Jo B, Liam, Caroline, Riccy, Ali, DJ Phil Wes and Giovanni were fabulous, kept us entertained. Sea days were a bit packed with sun loungers at a premium, we had to sit on chairs a couple of times, but understandable. The waiter service for drinks was fine though short wait on sea days again understandable with the capacity, yes the decks were chokka at times. The restaurants were very well laid out with the option to share with other guests which was great to meet other people and learn from their past experiences. Food was (as in previous reviews) repetitive but very nice, (i only had the same meal once) the waiters were very obliging and helpful, nothing seemed to much trouble for them. Breakfast in the self service on deck 15 was sometimes a struggle to find a table but most people shared anyway. I had one gripe which was the toast. Was cooked ok but the bread crust was solid i did mention it and was told to ask for fresh as they have someone doing the toast all the time. Drink prices were a bit more than pub price but not extremely over priced, the bar staff were a pleasure to deal with and entertainment of an evening was very good though could have been at times on the bigger theatre as Manhattan bar wasn't big enough for the better artists. In our opinion the overall state of the ship was not as bad as people say. We were very impressed with the ship, the crew, entertainment and food. The itinerary was great with the weather being fabulous with only one Caribbean shower in two weeks. If you want to go ashore just check the Horizon information to see if you need your passport or not and it gives most information you need. Read Less
3 Helpful Votes
Sail Date: December 2018
Embarkation as always was good,as priority passengers we arrived early and sat in departures and had our complimentary coffee and biscuits,on ship by midday and straight through to champagne lunch,really is a fantastic start to the ... Read More
Embarkation as always was good,as priority passengers we arrived early and sat in departures and had our complimentary coffee and biscuits,on ship by midday and straight through to champagne lunch,really is a fantastic start to the cruise. We were in suite at back of ship,we always choose this as it's lovely sitting out in the huge balcony. The cabin is nice but 5*? no,not really,quite dirty looking,though that is nothing to do with our lovely cabin stewardess Rose,just years of build up dirt I suppose. I have to mention our butler Dinesh,we have sailed many times with P&O and he was by far the best butler we've ever had,he really couldn't do enough for us.An absolute credit to the company. Can't comment on entertainment as we've never really liked it and don't go to the shows etc. Service,yet again,second to none,I really really can't understand some reviews when they say the waiters are rude and surly,we have NEVER come across this at all,we always have the best laughs with them.The drinks waitress in the dining room came to serve us and when she took our name,she looked at us and said "Weren't you on this cruise last year" could not believe she remembered us.They are amazing,each and every one of them. Unfortunately though,we will not be sailing with P&O in the near future,after numerous cruises with them over the years,their standards are slipping,the food for me (vegetarian) was absolutely awful and it pains me to say it,as it used to be delicious in years gone by,last year I noticed it had gone down a notch but this year,was almost inedible,so my husband and I dined at the speciality restaurants most of the time,which you have to pay extra for but was worth it I have to agree with the other reviewer re the captain,he was fantastic,he should be a stand up comedian,he had the whole ship in hysterics,with his antics,Andrew Willard if I remember rightly,captain of Oceana usually All in all,we did enjoy ourselves but that is because we disappear into our suite half the time and enjoy our balcony and of course the destinations,especially Madeira We have decided to give Cunard a go,I go on a cruise to enjoy the specialness (is that a word)of it but alas these days it's all trainers and jogging bottoms,and people moaning that they have to get dressed up,for gods sake,it's only 4 times in the whole 14 day cruise. Also the rudeness of some people,also mentioned by other reviewers,PLEASE,why do you choose cruising,go for a booze up at Blackpool,where you don't need to dress up. P&O has lost it's way unfortunately,it needs to decide who it's catering for,is it the cheap holiday brigade,who eat more food than their body actually needs or is it the cruisers who enjoy the occasion.Anyway,not for us anymore.Such a shame Read Less
2 Helpful Votes
Sail Date: December 2018
Overall we had a lovely cruise on Britannia. We flew from Gatwick during the drone crisis. We got there on time (we were very lucky!) but others were less fortunate! P&O handled the whole crisis amazingly well. Some passengers could ... Read More
Overall we had a lovely cruise on Britannia. We flew from Gatwick during the drone crisis. We got there on time (we were very lucky!) but others were less fortunate! P&O handled the whole crisis amazingly well. Some passengers could not fly home and were given other cabins or transferred to local Hotels, some were late joining the ship, some were diverted to other flights. It must have been chaotic behind the scenes, but it was seemingly all coped with with minimum fuss. Well done P&O! The ship is lovely, our food was first class, entertainment was good, our cabin was fine and staff all very friendly. On the negative side, there are too many passengers, fine if you want to holiday with 3500 others! The Lido deck was our vision of hell, with sun beds packed in (and mostly reserved too) and loud pop music pumping out all day. There are quieter decks for relaxing but not one sun shade and very little other shade so prepare to sizzle! We were second sitting dinner, our choice, but if you choose this forget about getting a seat in any of the show lounges for late shows or dancing! P&O seem to be copying Ryanair as they were constantly after us to spend more on ‘extras’. Drinks packages, ice cream packages, afternoon tea packages, sunset gathering with the Captain packages – the list goes on. And all at £25 a head. The drinks are eye wateringly expensive too. So, keep the headline price low and make money from the ‘extras’. In consequence, the passenger profile is changing. No more comment on this! Cruising is spoiling the Caribbean, with more and more Duty Free shops and Diamonds International outlets. At Phillipsburgh, St. Maarten there were seven other cruise ships docked, a total of some 24000 passengers hitting the port at once. Looked like Wembley Way on cup final day! This was cruise 34 for me. I love cruising but will not rush back to Britannia. Iona will be bigger still. Hell! Read Less
9 Helpful Votes
Sail Date: December 2018
Where do you start with P&O’s Oriana cruise from Southampton(Madeira/Tenerife/Lisbon etc). December 2018 Firstly, the decommissioning of the vessel in 019 is ambitious. 010 might have been more appropriate. A thoroughly ... Read More
Where do you start with P&O’s Oriana cruise from Southampton(Madeira/Tenerife/Lisbon etc). December 2018 Firstly, the decommissioning of the vessel in 019 is ambitious. 010 might have been more appropriate. A thoroughly dated outfit appealing to a well over 65’s demographic. The activities and entertainment plan were something out of the 70’s. Frontline staff were busy smiling without really understanding our questions and you left with a sense of frustration. Food was hit and miss. The Conservatory is a free for all with one in 6 dishes acceptable. Very bland food in general lacking any real flavor added to the bad customer experience. Room service to cabin was poor. Incorrect order brought complete with soggy bread! Breakfast ends at 9.30.....on a cruise!? Cabins are ok but again way out dated with 14 inch TV screens, yet huge mirrors wasting space. Choice of in cabin entertainment was miserable for this day and age. The incredibly loud PA announcer jovially speaking Ruth Madoc style every morning with......And today on Deck 10 its basket weaving........ The halcyon days of ‘Hi De Hi’ are still with us apparently. Tip.... Do not attempt to let them book a taxi for you. We had to wait 90 minutes! Sniggering British staff behind the curtains on reception letting the Asian front line staff hold the baby A two star operation ‘priding’ itself on 3 Black tie evenings which were poorly attended. Why in this day and age have them? Subsequently we were left with one choice for dinner which added costs to our bill. The final complaint though is too shocking to contemplate. The captain was clearly naive and probably conditioned to P&O practice in thinking it’s ok to give us the negative news about ship to shore communication once he had set sail. He continued to drip feed us ‘we are working on it’ lines knowing full well it was out of order at the original starting point. To depart Southampton on a 12 day trip without the Internet or phone service leaving passengers completely stranded in their quest for contact with homes, business, loved ones was the worst error of judgment we have witnessed. We had to wait for 4 days until first stop to get on land before frantically connecting with anyone. The arrogance of the operator clearly thinking this type of practice in 2018 is acceptable. If you are unfortunate in cruising with P&O please look at their internet packages. The big standard 7.95 a day only covers Facebook and a few sites. No emails, YouTube etc. Those are extras!!!! Our overview of P&O is not good. They are a weak company with a tired fleet and out dated planning. Clearly targeting much older customers who are unlikely to complain about the lack of communicado and the daily grind of school dinners. Bland, boring and a complete lack of empathy with frustrated customers. If you are booking a cruise with them, make sure you check the itineraries thoroughly otherwise you will be in for a comedy of errors which include cribbage, crochet and failed New Faces talent from 1977! A Horror show. Avoid P&O at all costs! The worst cruise company out there. #fail #past glories #arrogant #disaster #cruise nightmare #watchdog #investigate Read Less
2 Helpful Votes
Sail Date: December 2018
My wife and I had never "done a cruise" and were tempted by a last minute deal. The flight out of Gatwick with TUI was really well done and the 'plane was superb. Too much up selling of duty free stuff but, hey ho, ... Read More
My wife and I had never "done a cruise" and were tempted by a last minute deal. The flight out of Gatwick with TUI was really well done and the 'plane was superb. Too much up selling of duty free stuff but, hey ho, that's life. The embarkation process was seamless with some very courteous mini coach drivers. Really fast check in onto the ship. Our luggage hadn't arrived when we went to our cabin but that is to be expected so we spent a fascinating few hours exploring the ship. We had an hour sunbathing and returned to the cabin where our luggage said hello to us. We chose an inside cabin as we didn't want to be in the cabin too much. The cabin was superb with plenty of space and was really, really clean. (Tip: to free up more space pop your shoes under the bed) Freddy our steward was perfection itself and he always greeted us with a smile. Getting set up for WI FI was a bit of a ceremony but we didn't let that annoy us. We cancelled the automatic tip system and tipped our favourite staff nicely and in person. The Horizon restaurant was absolutely superb with great selections and lovely views. We had top quality service from the beginning with Ronald being a stellar waiter/busboy. I was pretty much addicted to the Indian vegetable curry which was made on board and to be honest far better than most Indian restaurants I've been to in the UK and I've been to a few hundred. Everything was slick and immaculate clean. We did try the Peninsular but things were a bit slow so we didn't go back and stayed loyal to the Horizon. The shows in the Theatre were superb. High, high quality. Horizon 3, Peter Howarth and the Bluejays were all absolutely splendid and having been in the entertainment world for decades I am quite picky. The pantomime by the entertainment crew was really not too good so we left. Lots stayed and enjoyed it though. We liked the reggae/calypso band on the main deck. Around the pool was very busy and noisy so we found a few quiet spots around the ship to bask in the sun. Gorgeous. There was always good product and service around the pool areas and wait staff wandering around ready to take an order We loved staying on board the ship when most people went on a tour as we were so very relaxed and happy basking in the sun. We had a wonderful time for the whole cruise and can't really fault it. Yes things aren't always to everyone's liking but that is life. We thought it was all pretty much perfect and we are very fussy. I note people complaining about the elevators and that's fair enough but when a lot of people use the elevator for one or two floors it's easy to see why it all gets clogged. We did the stairs as much as possible. We were on board when the Gatwick drone problem was going on and I have to say P & O and TUI managed everything so well it was very impressive. Superb emergency management. Thank you P and O Cruises and TUI - We will be back! Read Less
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