Disappointed to say the least , I have been on about 20 cruises mostly with P&O . I've never had food poisoning before but needless to say spent a lot of time in the cabin , trying to get the money back on the trips we couldn't go on was not a good experience ,apparently we should have known not to eat the dodgy burgers on board as we were told you had to cancel the trips 48 hours in advance . The ...
Having cruised with P&O several times, and on Iona before, we were happy to book a 14 night trip to the Canaries. However, our experience during the cruise will lead us to explore other cruise lines in future.
We recognise that P&O Cruises offer a value proposition - and in many ways it delivers the basics well. But even a value proposition can delight customers through actions which are not ...
What a Beautiful ship even if the central atrium is a little plain by comparison to the competition, the ship was kept spotlessly clean and in nice condition, we found the food on board to be very good by and large, although the main dinning halls menu could feel a bit repetitive, The Epicurean was well worth the extra money as was Shindu, we had mixed results from the Keel & Cow with a couple of ...
Food was OK unless you paid extra when it was great.
entertainment was poor compared to pre pandemic times. Far to much emphasis on tech not on quality. In old day you got a new show every night. No longer it's every other night.
on line booking system is poor and older people found it difficult to use.
rooms were narrow but the conservatory was great
Internet package worked well but ...
Where do I begin...
Arrived on this two week cruise with an open mind as I usually cruise frequently with another provider. Iona is a much larger ship with different facilities onboard than I am use to.
Once onboard after by inlarge an easy embarkation process, I embarked onto this enormous ship. The Atrium is not spectacular and feels more like a shopping centre on a high street than the ...
check in was easy and took about 30 minutes to get on the ship.
We self disembarked which was also quite quick .
No wow factor on boarding the ship.
There are 3 sets of 8 lifts and you wait ages for a lift and it is often full . Maximum 8 people in each lift less if there is a mobility scooter or wheelchair and there are over 5000 guests .
Last day 12 lifts out of 24 were out of ...
Having enjoyed previous cruises with P&O and the itinerary suited our need to celebrate a birthday, we booked a cruise to Spain and Portugal. The ship is beautiful but the quality of the food and the service has declined over recent times. The daytime entertainment was poor with most events designed to 'sell' rather than entertain! No live music until mid afternoon yet the lounge was often full. ...
We choose Ventura for the ports of call. Alas, three were cancelled but the ports we did call at were in the main okay during our 35 night sailing. Never again on Ventura, the food was of poor quality, the service, hit and miss, the entertainment average, I don't think anyone would watch the acts if they appeared at venues other than on a cruise. The cabins, managed to a Travel Lodge standard, ...
My daughter wanted to visit Holland as her grandmother was Dutch, we had to travel in the school holiday as she works in a school. There were several issues we had; we had a lovely relaxing couples massage and then experienced a hard sell of the products, practically being 'tricked' into saying yes. My daughter wanted to buy a drinks package but,apparently we both had to purchase a package,which ...
I travelled on P&O for first time and selected the ship Ventura.
This was my first mistake, the ship has no wow factor like I've experienced with other brands.
My biggest mistake was choosing P&O as their staff in Bars and Restaurants simply don't seem to care.
1) ordered wine with dinner, it turned up whilst I was eating my desert.
2) I asked to order a drink at a bar. It Was ...