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Sail Date: July 2016
Embarkation and Disembarkation Embarkation was good and with a time set for embarkation you know what time to arrive. We arrived early due to us stopping in a hotel the night before and had to sit and wait as did other people who ... Read More
Embarkation and Disembarkation Embarkation was good and with a time set for embarkation you know what time to arrive. We arrived early due to us stopping in a hotel the night before and had to sit and wait as did other people who arrived early but the systems seems to work and we had no complaints. Disembarkation was easy as we were able to leave the ship any time after 8.15am and were on our way home at 9.00am with little hassle. Because of our disability we use a porter to help locate and carry the bags and they help to load the car with the bags, and for a small time we find that very helpful. Dining We had freedom dining because we like to get ready and dine when we want to as first sitting is a bit early and the second sitting is too late for my wife as she has a stomach complaint. We had various sizes of tables from a two to an eight person and we had a mixture of good company to the boring and rude company, but that’s what you have to plan for. The food was at about the same standard as our last cruise in the summer. In the evening it was always hot, well presented and depending on the size of table swiftly served. I cannot say we had a poor meal at any time although we only used two restaurants. We always had breakfast and lunch in the buffet restaurants and because of the wheelchair I was always asked if I needed help. As I want to stay independent this was always declined yet I was asked every time we entered the restaurant. There are plenty of table to sit at, but some are easier to get access to in a wheelchair. Like everyone one has to take your chances and sit at tables that one can get too. Entertainment and activities We saw a lot of shows and except for the fist comedian we were impressed with the standard. The ships troupe was very good and we viewed most of there shows as they were new to us. The troupe we quite young and had some new members, who we got in conversation with, and they were enthusiastic of the stage as they were on the stage. There was a broad range of show to solo singers to a group of soul sings, two different comedians as well as the singer and pianists situated in several areas around the ship. I would say that there was something for all tastes through out the twelve days. Access to the theatre was easy for those in wheelchairs and scooter and could cater for at least seven wheelchairs at the back of the auditorium on each side with the first four rows at the back reserved for disabled passengers. Port and Shore excursions We had been to all the port except Casablanca and we could get about in most of them with little or no difficulty. Were there was a shuttle bus we used it and was very please with the transport provided. Unfortunately we were told about three day before we were due to go into Casablanca that the disability transport was not going to be available, which meant we could not get into the town but would be stuck at the port area. Although this was a disappointment due to the weather conditions and a very large swell we were unable to get into port. In some of the ports there were some accessible tours but due to lack of take up the one we would have done was cancelled. Overall The ship was very comfortable and with easy access to all areas and although she is sixteen years old and due for a refit next winter, we found her to be well maintained, comfortable, and would go on her again should a cruise arise with port we want to go too. Crew on this ship were very friendly, helpful, and always willing to go the extra mile and even the captain made a special effort to speak to me at the “Peninsula Cub” party to enquire if all was well with us and the cruise. Read Less
2 Helpful Votes
Sail Date: August 2014

Just returned from 10 day cruise on Oceana with my partner. We can say overall we were very impressed with the cruise and hopefully we can pass on some information that will be of use to future passengers.

Before cruise started ... Read More

Just returned from 10 day cruise on Oceana with my partner. We can say overall we were very impressed with the cruise and hopefully we can pass on some information that will be of use to future passengers.

Before cruise started we stayed overnight at Southampton Hilton price included parking.hotel/breakfast very good ..we had been told by our travel agent that there was a complimentary shuttle service back and from docks but this was no longer true and we paid £13 there £15 back taxi fares.

Check in went smoothly at Southampton docks..they give you a staggered time to arrive but what happens is you get a coloured and numbered card when you actually turn up and then check you in according to that.

First port of call is la Coruna..pleasant place with long promenades..we booked tour with Hercules tours which had been recommended on this site..tour was okay with couple of photo stops although guides English was a bit dodgy.

Second port was Cadiz..lovely city..we booked tour through P+O to go to Seville which is about hour and half away on coach.Seville is a marvellous city and should not be missed especially place de espana which for us was the highlight of Seville.We had nearly two hours when we got back to look around Cadiz town hall and cathedral area which was nice and close to where ship was docked.

Third port was Gibraltar..you dont get much time here..ship leaves at 13.00 pm..we ended up booking an official tour on Main Street Gibraltar..it was a mini bus which took you to Pillar of Hercules ,St.Michaels cave , tunnels and to see the apes..they were great and the information supplied by local driver was too.Cost £11 and £10 entry fee to park each..well worth it bearing in mind short time available and queues if had used cable car.

Fourth call was Malaga..another nice city ..we used hop on hop off bus which cost 18 euros each and is a good way of seeing major sites.

Final call was Lisbon which is a great city to visit...although expensive at £55 each..the tram/coach tour is brilliant..excellent guide on coach stopping at 3 good photo stops and then a private tram tour through the old town parts of the city and being served with 3 glasses of local port and custard tarts..local speciality..back on coach to see more local sites.We asked to be dropped off at Black Horse square to do some sightseeing by ourselves..really nice sights to see around there and only ten minutes walk from ship.

Food was top class throughout..we were allocated freedom dining in Ligurian restaurant which was brilliant and we had breakfast in there ..much better than hustle and bustle of Plaza restaurant.

Drinks in the bars tended to be about the same as pub prices and the wines were very good quality in the restaurants.Draught old speckled hen in the Yacht and Compass bar was my favourite.

Finally entertainment..Matthew Byrne as Robbie Willams was top class as was Micky Zany comedian/impressionist..Clem Curtis..ex -Foundations singer was a bit low key on thursday night but brilliant on the saturday night.Werent too impressed with the Strings Angle..2 girl violinists..or most of the singers from the Headliners.

P.S was a bit disappointed with the balcony which was a bit tatty and could do with some renovation

 

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Sail Date: April 2008
I was very excited to be going on Ventura after waiting 12 months since my booking. The problems started at Southampton when i had to wait for 2 hours in a Q to park the car.This is unacceptable for any passenger but especially disabled ... Read More
I was very excited to be going on Ventura after waiting 12 months since my booking. The problems started at Southampton when i had to wait for 2 hours in a Q to park the car.This is unacceptable for any passenger but especially disabled passengers, which i am sure i was not the only one . There was a long Q to get on board and the Lady at the security check in for bags etc asked me if it was nearly at the end as she had been on duty for 4 hours already.She said its always like this when Ventura is in .We finally got on board at 4.00 and it was time to sail.We did not go to the muster station for the emergency drill as it had already started and no one asked us if we were going. This is the first time i have seen this happen where people don't need to go to such an important meeting. We met first timers who had not been either.

The cabin was beautiful.The problems started straight away. We were booked for early dinner and when we went down the Q was horrendous. When we went for our table for 2 we found 4 tables for 2 stuck together to make a table for 8. We were lucky the others were lovely people but had also asked for tables for 2. The service was really slow and the dining room was really cold all week. The food was sometimes only lukewarm.The self service restaurant  was our next call next morning for breakfast and the Q here was worse than the night before. This was like this all week. Not much staff to cope with over 3.000 people. Lots of complaints about the wait for cups glasses cutlery etc.I have been loyal to this company since 1997 and have never seen anything like it .I did not like the fact that the hand washing gel is now self service. There were lots of people not bothering with it and i was very worried about picking up a bug.

There were 4 ports of call and there were shuttle busses to take you from the dock . When we went the first morning for the bus and guess what there were at least 300 in the Q and hardly any busses. Lots of people complaining.. The other 2 days the exact same thig with people waiting in the long Q.I felt very sorry for people who were on their first cruise.Lots were saying NEVER AGAIN.I heard lots of people saying they will be going back to Royal Caribbean as they know how to treat customers.

I would not travel on Ventura Again. I had hoped to book AZURA for next year but not now as it will be just the same or maybe even worse.I have booked Arcadia for October . I have travelled on her before and there were no problemsFor my 2010 cruises i will be looking at Royal Caribbean and Celebrity and Cunard  as i met lots of satisfied customers from these companies

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