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692 P&O Cruises Europe Cruise Reviews

We are a couple in our 50s who have done plenty of cruises before and have actually been on Azura twice before. This was a last minute cruise – 7 nights in the fjords, booked (when we unexpectantly managed to get a week off work ... Read More
We are a couple in our 50s who have done plenty of cruises before and have actually been on Azura twice before. This was a last minute cruise – 7 nights in the fjords, booked (when we unexpectantly managed to get a week off work together) about a week before we travelled. As such we ended up with a guaranteed inside cabin when we usually hand pick the balcony we want!! We were assigned midships on deck 5 quite near the atrium and the room was fine. It was clean and comfortable and well serviced by our excellent cabin steward Rajesh. I always check the reviews on these sites and I was a little bit concerned by the number of negative reviews on sites relating to the Azura. It was said that the food is terrible and cold, the staff are unhappy and unmotivated, and the ship is in a state of disrepair and smells!! Well I am happy to say that we did not find any of this to be true. We were on freedom dining and enjoyed every meal we had. The buffet was also fine. I know breakfast can be difficult when it is busy but this is down to the design and I still always managed to have a nice freshly cooked omelette in the mornings. We did not use the select dining restaurants as there was no need, and we have done them before. We were very happy with the staff. Our cabin steward Rajesh was as good as we have ever had, and we thought the service from all the staff in the bars and restaurants was exactly what you would want. I know the ship is coming up for a refit but did not find it particularly tatty in any way. Also I did not notice the smell that previous reviewers have mentioned, so hopefully that issue has been resolved. The weather was fantastic in each of the 4 ports (Stavanger, Flam, Olden and Bergen). We particularly enjoyed getting up early to enjoy the sail into Olden. We tend to go hiking independently and had a great day in Olden in 20 degrees plus sunshine. We took a picnic from the buffet / grab and go, and enjoyed a lovely lunch by the lake which is less than an hour walk from the ship. The entertainment was good overall. There were 4 headliner shows in 7 nights – two of which we had never seen before, and the usual mix of singers, bands and comedians. Embarkation was brilliant and disembarkation even better. We self-disembarked the ship before 730am and I was in my car (booked via CPS) within 10 minutes of leaving the ship. Would I go on the Azura again? Yes without a doubt. Read Less
Sail Date May 2019
I liked the size of the ship , not too big, embarkation was much faster (10 min queue) rather than for Britannia (2 hours queue). But the whole ship needs a total refurb , all the chairs and sofas are incredibly low, some almost ... Read More
I liked the size of the ship , not too big, embarkation was much faster (10 min queue) rather than for Britannia (2 hours queue). But the whole ship needs a total refurb , all the chairs and sofas are incredibly low, some almost impossible to get out of, in the dining rooms you felt like a child sitting at the tables and a lot of people made the same comment. Our superior balcony was quite spacious with a sofa which could become a sofa bed and tables and chairs, 2 , 24” flat screens TVs one facing the bedroom the other facing the sitting room, limited shows and movies and sometime didn’t work due to poor signal. We had a bath and dressing gowns and slippers they provide basic toiletries and there is a small fridge which you pay if you use anything in it. We got complimentary :a bottle of champagne, a bowl of fruit, a box of chocolate, 2 small sparking and one large plain bottled water. There is a kettle , tea , coffee and milk sashes which they renew every day, you also have a turned down service in the evenings, which they clear up any rubbish replace used mugs, glasses and open the bed with a small chocolate on the bed for each. There is only 2 UK sockets ( plus one for the kettle) and one American socket .I phoned up before departure to ask what kind of sockets they use & was told European & Uk. But no European in the cabin and funny enough the hairdryer ‘s plug is American ! The queue for breakfast is massive and no where to sit, so we ordered free of charge room service breakfast, which was sufficient and if you look on line it includes sliced cheese & meat but NO IT DOESN’T. Food is generally just acceptable not as good as Cunard. I has a very good shoulder, neck & back massage twice at the Oasis spa. 50 min of absolute bliss for £72 each session, the second one I had as a couple massage with my husband which we paid on the day we booked 3 days before but they charged us again on the day too and it took us a lot of explanation, back and forth to the spa and reception to get e refund. It ruined the experience. There is The Oasis swimming pool for adults only, if you look on line it says it has a currant that you swim against , but no it doesn’t and thank goodness. However it is not heated and I was only able to use it when it was a warm sunny day which was only one day during the whole 7 day cruise and on the last port day (Fri) the pool was closed and empty of water. Very disappointing there are 2 jacuzzis on either side of the pool but they didn’t work one day as they were doing maintenance why they couldn’t do that during the night god knows ! There is a sauna and steam room as well which have good temperatures. Evening entertainment is very basic and mainly comedy , Madonna tribute was in a bar with limited stage background and she was out of tune.the last evening they showed “Astonishing” which we saw on the Britannia last year, we thought they would change it , but unfortunately it was exactly the same magic show with exactly the same tricks, very disappointing. On the 5th night the Captain announced that the is sea a bit rough on the Bay of Bisque and he was going to detour to avoid it, but it could still be a bumpy ride so hold on to the handle bars and be careful. A Bumpy Ride?!! The whole ship was rocking from side to side then from the front the back making awful sounds as if it was falling apart it started at 10 pm and became worse from mid night to 4pm the next day. But still very very unstable even after that with huge 10 metre high waves hitting the side of the ship. It was a very uneasy experience and we felt very unsafe. Another night we were woken up by the Captain at 5.30 am to say there was a very unwell passenger who had to be helicoptered to a hospital in France , he asked us to stay in our cabins and not even go on our balconies, but we saw it from our patio door coming towards the ship & leaving , later on we found out there is no helicopter pad on the ship so the patient had to be lifted up to the helicopter by a cable ! Scary . Read Less
Sail Date May 2019
This was a last minute decision - booked only a week before departure. We have sailed from Southampton before and this time used CPS to park the car - a very smooth experience when you get to Southampton. No time to look around ... Read More
This was a last minute decision - booked only a week before departure. We have sailed from Southampton before and this time used CPS to park the car - a very smooth experience when you get to Southampton. No time to look around Southampton upon arrival, straight into the embarkation process, which - in our experience - is always very efficient and enjoyable. You feel as though your holiday has already started before even getting on board. I knew where our cabin was and so we went straight there and it was a pretty decent cabin with a fair balcony - all very adequate for our purposes. The only issue for us was the height of the shower head - we are both tall and so kept banging into it and as it was bolted to the cubicle there was nothing we could do about it. As we were a late booking we had no choice about whether we had first or second sittings for dinner and so we were second - 8.45 on embarkation day and 8.30 thereafter. Frankly too late for us (first sitting was 6.30 I think) and so we dined in the buffet on Deck 15. That was great, lovely food and where we had breakfast and lunch thereafter. We also dined there on our last night so that we had time to get packed afterwards. We looked at the drinks pack and decided that £40 per person per night was ridiculous so we took a litre of gin aboard - you are allowed by P & O but only one 1 litre bottle each and anything you buy after Southampton has to be stored until you leave the ship. They also charge £20 corkage if you bring a litre of wine on board and want to drink it with your dinner! We then had a single glass of wine for dinner for £4.15 each and that was that. We've had drinks packs with other cruise lines and they are fine - and you make use of them! But this was perfectly adequate and we didn't think we'd missed out. We only watched one show - which was very good but after eating at 8.20 and not finishing until after 10, we didn't feel inclined to watch a show if we were off the ship the next day. We used the gym only a couple of times but there isn't much head room on a cross trainer if your 6' 4" tall! We also went on a talk about 'losing weight by eating more' This was run by a chap called Christian De Beer and a very nice chap he was to. This was really an opportunity to see you Elemis detoxing stuff. I agreed that 'we' would go for a test and a talk. Should be £50 each but doing two for £50. My other half decided that she didn't want to do it after all so Christian charged me 'only' £43 ! Interesting - I am suffering from acidosis it seems and need a 21 day detox (Cost about £150) and then 3 months worth of stuff costing, I think, about £80 a month so call it £400 all in. Ever felt you've been had? I have since read that this has been going on on cruises for at least 10 years ands it is worth googling Elemis 21 Day detox for a bit of opinion - it works for some but not for al by any means! I think my other half had the right idea! But I still need to look at my diet and maybe some sort off detox would also make sense - more Googling and eBay required!! Great cabin service - our chap was Sunny and very attentive he was to - great feller. I did a trip to the Omaha beech and St Mere Eglise on Day 1 when we went to Cherbourg but my partner didn't go as she didn't think it would interest her and so, for £60 would have been a waste of money. She had a look around the marina at Cherbourg. We didn't do ships excursions for either La Corunya or Santander but had a good walk around both. Our last destination was Guernsey and we did the excursion to Sark - which was brilliant and reasonable value at £50 each. Mind you the carriage (horse and trap!) trips cost £15 apiece and I saw a cheeseburger for £8! Large coffees cost £3 so not bad. Disembarkation went well. We stayed on Deck 15 until about 30 minutes before our exit time of 9.45 and discovered that everyone had moved out of the meeting place a few minutes before. Thereafter getting off the ship was extremely quick and easy and we found our baggage and then the car! Great !! Read Less
Sail Date May 2019
I'm on the same "eventful" cruise Mr. Unknown had been (previous review). Key points to address: 1. Nearly no cruise ship has a helicopter pad - airlifting is standard procedure, as is evacuating rooms / restricting ... Read More
I'm on the same "eventful" cruise Mr. Unknown had been (previous review). Key points to address: 1. Nearly no cruise ship has a helicopter pad - airlifting is standard procedure, as is evacuating rooms / restricting balcony access. This was all done in strict accordance with safety procedures, and I have to say the crew did this well despite inconvenience this might cause. 2. We did have quite strong rolling due to strong winds and sea conditions. The captain altered course to avoid the worst of the weather, but he can't control the weather. An unsteady ship in strong weather conditions, along with all the creaking and banging waves are inherent risk of sea travel. I felt as safe as can be given the circumstances (which wasn't at all outside of crew's ability). Some might have argued that the ship should just not sail instead, but if that happened, I guarantee you there would be complaints that we skipped destinations / was stuck somewhere. As regards to some other reviews: It's not a luxury cruise with servants, but has all the amenities for a pleasant journey. If you feel like you can't stand the poor or indeed the wider society, do spend more on a smaller boat or purchase your own yacht. There's no complaints from me for the fellow passengers - you can be perfectly left in peace. Out of thousands of guests onboard, hardly anyone has left me a outrageously poor impression. There definitely are a good number of passengers who just love a moan (indeed, it is the British national sport). Heard about a man who had to leave his cabin when the helicopter came in as standard procedure, and he thought he's entitled to a personal apology from the captain! Service on-board was adequate. My restaurant waiter had engaged in great conversation and was quite friendly (1/2). I don't expect them all to do so (although quite a number do), as other passengers might not understand they work 11 hour shifts a day often every day, serving multiple tables waiting for their food. It's unreasonable to expect them to be available at your leisure. Overall the restaurant is what I expect of a good restaurant, and the food was great. Cabin service had also been good, with our steward making up our cabin multiple times a day. Zero complaints about cleanliness. No he did not loiter around waiting for tips at the end of the trip. And no, I don't expect him to be my private butler. Embarkation and disembarkation were both decently good. Not a huge time to wait. Disembarkation was actually ahead of schedule. It was held within different venues (which are often on deck 6), and then we were lead to deck 5 (I think) to disembark. The instructions were not misleading as I recall. As to entertainment and enrichment activities - I'm speaking as a 20 something having lived in other countries. When I see the programs I can see how they are tailored to the demographics they had on board - old and very British. The music acts were all trying to pay homage to artists that once were a big thing, the comedy bringing up British TV celebrities that have been in the business for decades and now largely irrelevant (for me). I don't blame P&O for giving customers what they want, but of course, would hope for some more. Gym is decent. You could do most things. Would benefit from at least a pull-up bar for back. Weights can be limiting when it goes up only to 22kg, but then again with no foam flooring, so no dropping of weights, it might be the wise choice. Enjoyed the free fitness classes this time (last cruise Sep 2018, the PTs weren't very good). Plenty of public rooms / spaces you could hang out at. I had an inside cabin, and planned to be out of the room except when sleeping. That plan came to fruition as much was on offer. Sauna, steam room, gym, dining, etc. If weather was warmer, the swimming and lounging would have been great. I went to the sauna almost every day before bed, and nearly never anyone there. My own real complaint - it might not be apparent to the passengers on board but there were a lot of aggressive sales tactics for the spa / retail sections. If you go for a haircut, be warned they'll also try to sell you shampoo, conditioner, and whatever else. They do so aggressively by saying "I'll put this in your bag" by default, instead of asking if you would like to purchase. The spa / wellness is also exempt from the new no tip required policy - a 10% service charge is added by default, and they will not tell you this is optional or ask how much you would like to give. Further, they've got a number of seminar type events where they'd spew out even more fake science, the type I'd think the elderly would easily believe by the young immediately see through. Lastly, not entirely sure if this true, but the biggest sales events are always held on sea days when you probably have no internet and do a price check. Quite predatory in my opinion. The ship is starting to show its age - a refurb might be needed. You can see some of the handrails losing paint from so many guests hands having brushed them. The rust on balconies and window panes. The drab carpets. But overall, this had been a wonderful trip despite the events that were unavoidable and inconvenient. I feel relaxed and refreshed. The food had been great. The views had been great. The lifestyle on board had been great. Service had been great. Though, yes, it's not the private butler lifestyle some other passengers might feel they are entitled to at merely less than £90 a day (inside cabin). For me it's well worth the money. Highly recommended. Read Less
Sail Date May 2019
Positives... arriving at Southampton it was easy to embark as we had already checked in online no waiting straight on board. Our cabin steward introduced herself (Rona) when we were able to get into our cabin, she was excellent very ... Read More
Positives... arriving at Southampton it was easy to embark as we had already checked in online no waiting straight on board. Our cabin steward introduced herself (Rona) when we were able to get into our cabin, she was excellent very friendly & helpful. The cabin was clean and fairly spacious with plenty of room for our clothes. We had booked freedom dining and found it easy to get a table each night, the food was of a reasonable standard the staff were quite efficient and friendly. Negatives.... The cabin needs to have better lighting, individual bedside lights its difficult to read if other person sleeping. The bedding although clean looked as if it needed replacing. The bathroom needs a magnifying mirror suitable for putting on make-up & shaving. There was a lack of amenities in bathroom no cotton wool or cotton buds. No bath robes were provided. The buffet in the Horizon was very hit and miss, lunchtimes food seemed the same every day. We found the entertainment very basic only one or two decent acts we gave up going in the end. However we did enjoy the after dinner speaker ( David Gower) in the limelight club although there was an extra payment of £28 p.p. Service in some bar areas was very slow. Could have done with more interesting daytime activities there only seemed to be bingo or quizzes.We enjoyed the Art talks, Needs more demonstrations and class activities. and interesting speakers. There should not have been charges for wine & gin tasting events . The ports we visited were fine we did not take any organised trips as prefer to explore on our own.We thought an extra events port could have been put into the itinerary maybe on Corsica or Sardinia . There were an awful lot of sea days! The cows nest seemed to be full of older people almost like a rest home! The pool area was always crowded on the hot sunny days again bar service around the pool was quite slow, also charging for ice cream we did not think appropriate. Did not use spa or gym Disembarking at Southampton was a complete mess with long queues and people having to wait until noon before they could leave, we carried our own cases and managed to get off at 9.45. Over all the ship looked tired and in need of refurbishment. We have cruised on other lines but P &O does not come up to expectations Read Less
Sail Date May 2019
This was our second trip aboard the Britannia and chose the ship rather than the destinations because we loved or first cruise on her. She is a fantastic ship with all the modern facilities you would expect from a floating hotel. My ... Read More
This was our second trip aboard the Britannia and chose the ship rather than the destinations because we loved or first cruise on her. She is a fantastic ship with all the modern facilities you would expect from a floating hotel. My wife and I love the entertainment on board and enjoyed some very professional acts that kept us laughing and dancing for most of the trip. We also love good food and were not disappointed by the variety available on board. We had a terrific Indian meal in the Sindu an amazing wine and food experience in the Glass House. Although these restaurants make a cover charge for the meals the cost is minimal and no where near the prices you would pay ashore. We did a couple of excursions but would not recommend them as they are quite expensive and can be done a lot cheaper by local tour operators if you have the confidence. There are always down sides to every holiday in this was no exception. The room we chose was not ideal and I hold my hands up as it was me that chose it. It was on "A" deck and that was a big mistake as it is directly below the Horizon restaurant. Although there was little noise from the restaurant its self, the noise from the kitchens was incredible. It continued on some evenings until well after midnight. Just as well we are night birds. The most unfortunate thing was the fact that the service area access door for the Horizon was opposite our cabin (A612). The floor outside was constantly wet and the smell was sometimes unbearable. On our last morning aboard the area actually flooded and we woke up to wet carpets in our room. Not good P&O - you need to look into that. All in all the trip was enjoyable and we have booked another cruise on Britannia already. Ive chosen "C" deck this time so hopefully less noise. Read Less
Sail Date May 2019
We wanted to visit Seville (via Cadiz) Barcelona, Pisa & Florence ( via Livorno ) and Rome. This cruise B912 , gave us all those options and we were able to celebrate My Wife’s 70 on board. Priority boarding with check in on ... Read More
We wanted to visit Seville (via Cadiz) Barcelona, Pisa & Florence ( via Livorno ) and Rome. This cruise B912 , gave us all those options and we were able to celebrate My Wife’s 70 on board. Priority boarding with check in on line was very smooth in Southampton, on board at a champagne lunch within 20 minutes. In our balcony cabin with suitcases delivered by 14.45pm. We chose Freedom Dining, the food was alright but nothing special so we ate in the Sindhu twice, Glasshouse twice, the Beach House and Epicurean . The food in these venues well worth the surcharges. The entertainment was usual stuff of tribute bands and old ( very ) singers but the star was Gareth Oliver, ventriloquist, he was outstanding. The Headliners shows Gravity and Astonished were excellent. Two generous cocktail parties and a Baltic/Ligurian lunch were splendid affairs. Unfortunately the dress code is becoming more dress down than up and black tie nights seem less popular with some wandering around like they just came from the beach. The crew were very friendly despite this being the first cruise without gratuities added to accounts or expected by stewards and waiters. It’s tricky what to do as some people still tipped fr service and others chose to tip nothing. Bar prices still reasonable ( London pub prices ) to some but some from up North thought they were a bit steep. The excursions were excellent with brilliant guides. The weather was very good until we left Gib for home and we encountered 50 knot winds and 4m swells so a bit lumpy. Finally, Captain Dunlop was very friendly, out and about and very approachable. He was leaving the ship as he is standing by at the construction of the new Iona which he will Master when delivered, good luck to him. Read Less
Sail Date May 2019
it was our first 7 night cruise experience ... our Cabin Stewart was 5* star right from the word go, he went above and beyond the call of duty, he most amazing, incredible man I've ever had the pleasure of meeting and talking to, ... Read More
it was our first 7 night cruise experience ... our Cabin Stewart was 5* star right from the word go, he went above and beyond the call of duty, he most amazing, incredible man I've ever had the pleasure of meeting and talking to, the cabin was also clean, tidy and presentable. the Shamrock Tenors Irish group were a 1000* stars vote from me, they delivered an utterly INCREDIBLE and I mean INCREDIBLE set both in the Manhatten Bar {this is where I saw them perform} but I was also told they delivered the most amazing off the charts insane performance in the Playhouse Theatre {I was told by Passengers} Eric Landlard Afternoon Tea is a MUST DO in the Epicuran Restaurant trust me its incredible. the ONLY entertaintment worth seeing was .. 1: the Headliners Theatre Company & Stephen Mulhern with their magic show ''Astronishing'' and the Irish Group ''The Shamrock Tenors} {this is why I would only give these two entertainment acts 5* stars} NOW FOR MY BAD MOANING DO NOT and I repeat DO NOT order Room Service for lunch as its only Included in you're cruise packages for Breakfast and Evening Dinner IF you have 3 adults in a cabin and 1 of them doesn't drink alcohol don't worry as you people who drink alcohol can still have their alcohol drinks package and the person who doesn't drink can have an NONE alcoholic drinks package for the same cabin {despite P&O Cruises drinks package wording saying different - we were told that by a P&O rep who called today about feedback for our cruise} the hot food in the Freedom Dining Restaurants were NEVER EVER hot like they should be when cooked at temperature {it was either luke warm hot food or cold hot food} the Country Line Dancing / Salsa Dancing should NOT have been organised on the stairs of the Altrium Shopping Centre as it is a way too SMALL area and not everyone can take part as its way too tiny area the Rotterdam, Netherlands Excursion Tour was YAWN / DULL / BORING although I couldn't attend this tour due to suffering with an extreme bad headache which was making me ill, apparently I was told this again was just a normal high street chocolate shop / cafe tour with NO demostration as promised in the excursion summary The Ice Cream Parlour on board was difficult to find, once found it said on our Cabin Leaflet that The Ice Cream Parlour closes at 7pm I arrived there at 6:25pm to find it CLOSED but the rest of the Entertainment was Rubbish and not worth seeing the P&O Company seriously needs to take the ship Azura off its cruise list and OVER HAUL IT / modenise it as it needs a Cinema, it needs a Cookery School{like the Brittania}, it needs a LIVE LOUNGE etc they did more on board activities for SOLO travellers than families or adults travelling together and finally the WIFI is way over priced, you can't get WIFI in you're cabins and they need the CLOUD WIFI installed on all levels within their Azura ship rather than their own P&O Wifi which is utterly crap all over the ship Read Less
Sail Date April 2019
We have just returned from our holiday to the Netherlands, France, Belgium and Guernsey on board Azura. This was our very first cruise as a family and we were very much looking forward to the whole experience. However we were sorely ... Read More
We have just returned from our holiday to the Netherlands, France, Belgium and Guernsey on board Azura. This was our very first cruise as a family and we were very much looking forward to the whole experience. However we were sorely disappointed with issues we experienced onboard the Ship. Our shower room floor leaked for three days of the cruise causing a pool of water to the bathroom floor this was only rectified on the third day of the holiday following several calls and a visit to reception. The corridor of our cabin location on deck five often smelled strongly of fumes , if not fumes it was fresh paint or sewage. There was a lot of maintenance being carried out on this corridor during the holiday and a dehumidifier was left on all day and evening outside our cabin causing a lot of noise which i had to contact reception regarding as we were not able to sleep due to this. I understand that this is a working ship and requires maintenance however there seemed to be ongoing issues regarding the sewage systems onboard the ship, during our holiday, we encountered blocked toilets throughout the public areas and a strong smell of sewage was present to the public areas on deck seven especially to the malabar lounge which was noticeable throughout the week both when in port and sailing. The roof to the buffet restaurant was leaking badly all week causing saturation to the carpets in the dining area towards the back of the ship, water was running down the wall and through the ceiling as we were eating. The carpet was absolutely soaked and therefore caused a bad small of damp to a large area of the buffet restaurant which was very unpleasant and we reported to reception staff, they were already aware of the issue. Entertainment on board the ship was dire !!! The Irish so called comedian was awful i believe his name to be Shaun Heggaty, people walked out in droves complaining - Music acts on board pretty unoffensive but nothing really magical. The quiz's and so called entertainment in brodies bar was poor - there does not appear to be much effort put into this by the entertainment staff , The quiz host Pearl was quite rude and condescending to fellow passengers. Azura as a ship was very disappointing she seems shabby, tired and in need of some TLC - we understand she is a working vessel however we left feeling very disappointed in her current state and our first experience of cruising. Read Less
Sail Date April 2019
We chose this cruise as it was one of the few sailing from Southampton during my 60th birthday.I decided to treat ourselves to a suite and having never sailed with P&O didn't know what to expect. I had looked for reviews on this ... Read More
We chose this cruise as it was one of the few sailing from Southampton during my 60th birthday.I decided to treat ourselves to a suite and having never sailed with P&O didn't know what to expect. I had looked for reviews on this particular room, which only showed one with positive comments, back in 2014. though a more recent review from the room next door C750 showed a less glowing report.I decided to keep the room I had chosen and will give you my honest opinion later. Embarkation went very well. we were able to have a buffet lunch in the Meridian restaurant before our room was ready. We were leaving at the tail end of Storm Hannah, but thankfully our Captain decided to set sell at 9.30pm instead of 5.30 to let the storm ebate. It was still rather choppy, but I had taken some seasickness tablets so was fine. We did have a look at where we had been seated for our select 8.30pm dining in the Oriental restaurant. We were not impressed, as we had been squeezed into a tiny table for two in a corner that even the waiters had trouble to serve you, I think it was table 42. Seeing as we had paid a lot more for a suite, I was not happy.We were unable to do anything about it for the first night, but our butler Elvis put in a request for us to be moved to a better table the following day. We decided to eat in the Epicurium restaurant that first night at 50% less than the usual price ( which was actually offered to everyone for their first night as it wasn't busy). The next day we were given a lovely table. Thank you Elvis. Our experience in the Oriental was really good after that. Our waiters Amitt and Frances were very entertaining and efficient. Thank you boys.Our wine waiter Allan was totally on the ball. He was there ready to fill your glass when it was needed. The Headliners sing and dance and magic troup were really good. They were the only acts that we watched as our 8.30 dining clashed a bit with other acts on the ship. The big productions had shows at 8.30 for first dining and at 10.30 for late dining.There was something on every night in the Playhouse at both these times. We enjoyed visiting Amsterdam and Bruges on our own, though we did pay for the coach to get there from the ship. The canal boat trips are very easy to do on your own and cost 12 euros in Amsterdam ( our guide took us to the best and cheapest cruise boat) and about 15 euros in Bruges, again our guide gave us a map to show us where to get the canal boats. The comments about the sewage smell was true. I felt sorry for the people using the Manhattan bar and the Malabar the first few nights. You knew you were on the Aft end of deck 7 just by the smell! It did disappear after day 3 I think it was, but other areas of the ship suffered as the trip went on. All you had to do was move else where to get away from the smell. it was a big enough ship to do this!! Another comment I have seen about the noise of the Dance instructors in the Atrium and hub of the public areas, was rather annoying when you wanted to shop or have a "quiet" Costa Coffee!!! Disembarkation was fine, though trying to find our suitcases in the terminal was a bit trying. We have sworn to either put a huge big bow on our suitcases so they stand out, or ask if we can take our own luggage!! Lovely holiday and birthday ( I did have a card from the Captain. Thank You.) Read Less
Sail Date April 2019
We have become P & O fans, we like the style of cruising, the mix of formal nights of which there were two, the freedom dining, the choice of menu food, the staff, and great entertainment. We did three organised trips, The best of ... Read More
We have become P & O fans, we like the style of cruising, the mix of formal nights of which there were two, the freedom dining, the choice of menu food, the staff, and great entertainment. We did three organised trips, The best of Amsterdam, Ghent on your own, Saire Valley. The guide on the Best of Amsterdam Robert was the best guide we have ever had which made the trip extraordinarily good. Ghent on our own was very poor with just two hours in Ghent.The Saire Valley trip was ok but again too short. We had two comedians on board the first one Mr Heggarty from Ireland was without doubt the worst comedian we have ever endured, the second comedian Tucker was probably the best comedian we have ever heard. The Headliners were brilliant singers and entertainers. The duo in the planet bar were also very good. Our steward, Irenia kept our cabin spotless and replenished and the only thing about our inside cabin to moan about was the carpet could do with a clean. We dined in the Epicurean menu 2 and thought that the extra cover charge was worthwhile. The service was fantastic. We had all our other meals in the Meridian restaurant where the staff were outstanding and the food including steaks served to perfection. The tender service to St Peter Port Guernsey was pretty painful. We did not take an organised trip but instead took a public transport bus around the Island for just £5 each. I read other reviews before our first trip on Azura and agree with the good reviews, this Ship is the Ship for a very enjoyable cruise Read Less
Sail Date April 2019
Just wanted to say how much we enjoyed our Cruise on Azura. A special thanks to ‘Elias’ our room attendant. He was most professional and always pleasant. He is a credit to Azura and your Company. R616 It a was clean and well ... Read More
Just wanted to say how much we enjoyed our Cruise on Azura. A special thanks to ‘Elias’ our room attendant. He was most professional and always pleasant. He is a credit to Azura and your Company. R616 It a was clean and well kept ship. Although maybe a little tired looking, but I believe she is going in for a revamp this year. I’m sure she will be beautiful again when this has taken place. We really enjoyed the activities we used, although some of the shows were a tad poor. Excellent and pleasant Spa staff too. Quality of food and service therein was excellent. The servers and waiting staff were also very pleasant. The general experience was amazing and for anyone who is thinking about cruising, Azura is a must. Thank you so much Azura for a great holiday!!!! We will certainly be travelling with P and 0 again. Many thanks! Read Less
Sail Date April 2019
We booked a family cruise, 4 adults and an 18 month old, we had two superior balcony cabins of which we could not fault. Our cabin man Romel was amazing, as was the lady that did my son’s cabin. The car drop off and embarkation was easy ... Read More
We booked a family cruise, 4 adults and an 18 month old, we had two superior balcony cabins of which we could not fault. Our cabin man Romel was amazing, as was the lady that did my son’s cabin. The car drop off and embarkation was easy and very quick, the cases were outside our cabins when we reached them. Sadly getting around the ship was incredibly difficult with a buggy as the lifts were constantly full due to there being no stairs in the middle of the ship, why? How much easier would life on board be for everyone if it had been possible to move easily around it. Lifts would have been freed up by able bodied people walking places. Bad design definitely. The Horizon buffet was hit and miss, not the best food I have encountered on a ship, breakfast was the best, afternoon tea was served from 3 to 5, followed by children’s tea at 5, this caused lots of confusion, surely they could have a section for children at all meals, common sense really. We had freedom dining, avoid the Peninsula restaurant, they do not like people going in there, the staff are rude and very unhelpful. However the Meridian restaurant was lovely, the staff were great, cheerful and very helpful. Avoid the Beach House, set in a corner of Horizon, next to the empty buffet stands, food mediocre, Meridian miles better and no extra charge, service charge, discreetly hidden, 7.50 per person. Staff on the rexception of the ship were equally unhelpful, as was the IT lady, wi if a disaster and very expensive. Choosing not to do excursions we did our own thing, coming back on staff were helpful and attentive, letting parents with babies and small children get priority, I also witnessed them be very kind to the ‘older’ people letting them effectively jump the queue. All in all there were some very good points but also some very poor bits. Bingo and quizzes in a very small bar next to the casino, a big noise issue, the timing of lots of things for 530, not a lot of good to parents with children who were eating tea at 5. Also it meant you had to make a choice of what you missed. Not sure about the Headliners, I am tone deaf, genuinely thought they were too! Gervaise Flynn talk was amazing, loved it. To sum up I would not go on the Brittania again, it lacked atmosphere, interest and at times appeared like an old people’s home, just look in the crows nest on a sea day!!!!! Read Less
Sail Date April 2019
We chose the Fjords again as we cruised there last year in late July. This time, we wanted to see the snow on the mountains and we were not disappointed. Our check in was very quick due to using the online check in service a few days ... Read More
We chose the Fjords again as we cruised there last year in late July. This time, we wanted to see the snow on the mountains and we were not disappointed. Our check in was very quick due to using the online check in service a few days before we left. Once on board, we located our cabin on deck nine. We opted for an inside cabin this time. It was clean and cozy, the mattress and pillows were very comfortable and we slept really well. The only down side was the air conditioning. Every morning, we both woke up with very dry throats, not down to alcohol I can assure you. Also, my wife's asthma was really bad in the mornings. Our cabin steward was always smiling, very polite and helpful. We opted for freedom dining and ate mostly in the buffet on deck 16. It was good to see the staff were much more proactive in ensuring that passengers made use of the hand sanitising facilities before entering the dining venues. This was sadly lacking last summer and there was an outbreak of norovirus towards the end of the cruise. Overall, the food was good and the menus were varied. We also ate in the peninsular restaurant as well, again, no complaints. We chose this time around to make our own arrangements with excursions as the P and O excursions are ridiculously expensive. The best thing about the ports we visited, you did not have to go far to see stunning scenery or find gift shops though eating or drinking out in Norway is extremely expensive. After last year, we didn't bother with the entertainment as it was not to our taste. I think that the amount of money P and O are pulling in, they could get far better guest acts on board instead of has beens. The service we received on board was very good, I must pay tribute to the bar staff on the sun deck who had to endure very cold conditions whilst wearing nothing else apart from their thin uniforms. They still kept smiling whilst they served us. However, the photography department was like something off Fawlty towers. We ordered some photos from the gala night which they managed to lose twice, this after waiting for an hour in the queue. We did complain to reception and finally got our photos delivered to our cabin. I must add, we did get some four for the price of two as compensation. We discovered that others had encountered problems also. Disembarkation went smoothly, no problems at all. Even our coach got away on time. Would we go with P and O again?. Yes, having cruised a few times with them now, we are getting wise to all these little extras that are supposibly good value, and this includes the on board shops who claim that goods cannot be purchased ashore cheaper, when in reality, they can. But overall, yes, a pleasant relaxing time, very satisfactory Read Less
Sail Date April 2019
We chose this cruise due to the interesting itinerary, as it was visiting a number of ports that were new to us. We had been on Aurora just 4 weeks before (see other review) so were interested to see the improvements. The ship did look ... Read More
We chose this cruise due to the interesting itinerary, as it was visiting a number of ports that were new to us. We had been on Aurora just 4 weeks before (see other review) so were interested to see the improvements. The ship did look refreshed but as regular cruisers on Aurora (7 times in 2 years) we had been really looking forward to the new large screen TV's so were deeply disappointed to find that all balcony cabins and above had received them, except the 8 accessible ones (of which we had one). Very poor show P&O, made worse by the fact that our questions on board as to why this was the case were ignored - 3 times. Aside from that, we enjoyed the cruise with, as always, some highs and lows (others will no doubt feel differently but these are just our opinions); Good points - The service in the Medina Restaurant (Freedom Dining) was first class. Food was very good. We did the Chef's Table private dining at £75 a head and it was the best thing we have done on a P&O ship for years and in the company of lovely fellow passengers who are prepared to fork out for top quality. Absolutely superb in every respect. Great initiative P&O - please repeat it. Tony Babb (guest lecturer) gave some fascinating talks. The Headliners show called Applause was superb. The new show 'Astonishing' previewed on Aurora during our cruise. It didn't live up to the hype, but was a welcome break from the usual dated offerings. Best two ports for us were Oporto and Ceuta, the latter being the unexpected highlight (it's a Spanish enclave cut out of Northern Morocco). What a fantastic place. P&O should go there far more often instead of the dump that is Gibraltar (the two are opposite sides of the Straits of Gibraltar). La Coruna, Lisbon and Alicante were all very nice, but only the last of them was new to us. Sorrento is lovely but was a tender port (my wife cannot get off at those as she is disabled) and it took a long time to get off the ship, even though I was booked on a tour. I did a trip to Herculaneum and unfortunately it rained all the time we were there. Our port call to Propriano (Corsica) was cancelled due to rough seas and replaced with Ajaccio. Although we hadn't been to the former but had been to the latter (12 years ago) we were delighted with this change, as my wife would have been stuck on the ship in Propriano but could get off in Ajaccio, which is lovely. Bad Points - As I have said, we were irritated with the fact that our accessible balcony cabin hadn't received the new large TV's that all other balcony cabins (and above) had benefited from in the refit and even more irritated that our complaint about this was ignored, even when I chased them several times. Whilst most people liked Malta, we were underwhelmed. We did a tour around the island and thought that the place looked terribly neglected. Yes it got savaged in the 2nd World War, but we are 70 years on from that now and were struck by the fact that all the private houses were in a poor state of repair (we were told afterwards it's due to their tax structure - you save money if you don't complete it fully!), all the roadsides have stone walls that are either badly built, incomplete or falling down and their 'countryside' looks more like wasteland. Valletta itself was much better, but it took us 45 minutes from being dropped off from the tour coach until we got back on the ship for lunch due to the very poor cruise terminal (just two security lines and massive queues) so we aborted our plan to see more of Valletta in the afternoon as we just couldn't face that queue to get back on again. Messina was the other disappointment. We should have taken a tour here but stayed in the town. This was a mistake. Very little to see and a nightmare to get around with a wheelchair. We were also plagued there by taxi drivers and dotto trian ticket touts, as well as street hawkers. The guest lecturers for the first half of the cruise were of no interest to us whatsoever (one was about football and the other Anne Frank which then morphed into talks on food. Very odd.) Actor Robert Daws was on board for the second half but was put in the Playhouse or Carmen's which had inadequate capacity for the numbers wanting to attend. He was very good but we only managed to see one of his three talks (which had been reduced from four) and the promised repeats of the 2nd and 3rd talks on the cabin TV never materialised. Other things - We had high drama in Civitavecchia . Just after the morning tours left the ship was blown very slightly off the berth by 70 knot winds. For the rest of the day we had to be pinned against the berth by three large tugs and nobody was allowed on or off the ship for 5 hours. As a result we didn't get to look around the town, but spent the day watching the most spectacular seas crashing over the breakwater and damaging a parked car, all from the comfort of the ship, whilst 500 passengers had to wait in the cruise terminal for hours until it was deemed safe to let them back on. The Captain (I won't name him) was a marmite character. We liked him and found his regular announcements interesting and amusing. A number of other passengers found him to be extremely irritating. There was a very good classical pianist and we enjoyed the Take That style group (Beautiful World) .The Runaround Kids were good, even if their humour is a bit infantile. The Adele tribute had a great voice but completely ruined her act when she spoke between songs. I think she was trying to impersonate Adele but it failed miserably. It was excruciating. Apart from the shows that I have mentioned that we liked, the rest of the 'entertainment' was the usual P&O 1970's style TV variety show / holiday camp fodder (which was great in the 1970's but woefully outdated now). Not for us I'm afraid. Fellow passengers were almost all lovely. I'd say that the average age of passengers was early 70's (as is usual on Aurora). Overall an enjoyable cruise with some real high points and a few niggles, but that's a balanced review of the cruise as we found it. Read Less
Sail Date April 2019
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago ... Read More
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago to be sure he would have a good experience, My partner did enjoy the cruise as did I, however, I was very aware of the difference (not in a good way) between this cruise and every other P&O cruise I have taken. I will not be going with P&O again. It was apparent from the outset that staff were 'going through the motions' Everyone seemed disinterested and as though everything was too much effort. Service and food in the main dining room was so poor that we choose to use the select dining options on most evenings. Mainly these were good experiences, in particular the Indian. My issue is that the experience should have been as good in those areas that are included as in those that you have to pay for. Usually this is the case, but sadly not this time. For example, meals arrived with bits missing, (sauce, dressings and veg on one occasion!) with no apologies and a take it or leave it attitude. We asked for an extra bread roll one evening, and after chasing it, it finally turned up after both starter and main course were finished. Made to feel a nuisance because we don't eat meat. Every single day they brought me the veggie menu once I had reminded them and we had to request a second one for my partner every time. All sounding like tiny points, and in the overall scale of things they are. This isn't my previous experience and so my expectations were not met. Long delays between courses and food clearly been sat under hot lamps for some time as congealed. Only thing that was consistently prompt was the drink bill for signature. Also, the little things generally missing, no robes in cabins any more. Shower cap not replaced even though clearly broken after second use. Room service breakfast failed to show up on two occasions! When it arrived on third try, toast was inedible, which actually was the case throughout. In buffet big delay if wanting veggie sausage as they are cooked to order, take ages and always loads of people waiting for them. Why not cook some in advance, like regular sausage. We did one trip, which was effectively a 15 min bus transfer from the port to the glacier and back. £120 for us both!!!! I could go on...... Read Less
Sail Date April 2019
Myself, partner and parents in law went on this trip as it suited all of us with the timing and leaving the UK. I've cruised a lot almost entirely Cunard with a couple of CMV, this was our first P&O for all of us. We would go ... Read More
Myself, partner and parents in law went on this trip as it suited all of us with the timing and leaving the UK. I've cruised a lot almost entirely Cunard with a couple of CMV, this was our first P&O for all of us. We would go back on P&O if the right deal came up but wouldn't seek it out. Couldn't really work out where it was trying to fit in. Food / Dining We both had inside cabins, had booked on the saver and were allocated late dining although on different tables. The head waiter quickly put us together with no fuss at all. Waiters were very attentive in the dining room and also the lunch dining rooms. Food improved throughout the cruise I would say but we had a couple of disappointing meals. Tough steak (quickly replaced in fairness) and a fish that was very bland. The buffet was nicknamed the canteen by us. Hit and miss, some of the food was lovely, some was fodder. Uninspiring but not likely to starve! For us eating is an important part of a holiday and we like to savour not just eat for the sake of it so that was a little disappointing. We stopped using the canteen and opted for Costa and muffin breakfast and MDR for lunch and dinner. My partner and I went to the Epicurean one night and it was superb, we said if we went again we would budget to spend more nights in there. Cabins Cabins were great, functional, clean and spacious. Better than both Cunard and CMV I'd say. Cabin staff very helpful. Bars / Drinks We all went for the ultimate package. It worked for us and we enjoyed a variety of cocktails, drinks, whiskies etc. We went over 15 drinks and often didn't wait 15 minutes so I don't think they were sticking to that particularly. Service was quick (very quick most of the time) which was impressive. One oddity was that you couldn't have large wines or double spirits so you had to do a dance of ordering a single with mixer and waiting a minute or two then ordering a single on its own. Long winded really seeing as the total was under £7 anyhow. Entertainment All bars were great, the shows were great in the Headliners comedian superb and band etc great in live lounge. Live lounge was very very busy so we didn't go in there much which was a shame as it seemed really good. Public Areas / General A busy / full ship. We always managed to get a seat but it sometimes involved circling until one came free. Some of the people on board were pretty aggressive about the process! Not the ships fault and the staff worked very hard clearing and moving things round to do the best they could and serving drinks in random places to alleviate the main bar areas. Lifts were busy but never a problem for us, something which others had said were poor. Not something we really noticed. Itinerary We enjoyed Cherbourg, La Coruna was a bit disappointing not much to say and Bilbao was great, Guernsey didn't happen. A perfectly nice itinerary but not one I'd do again. When Guernsey was cancelled nothing changed on board so everywhere was really busy but we were happy to relax in a quiet corner. Summary Nice ship, staff tried hard at all times, clean, food mostly good some poor meals but to be fair they do 1600 meals a day apparently so I guess that will happen! Read Less
Sail Date April 2019
We chose this cruise to fit in with our grandchildren’s Easter break. Having returned to P&O after a few years break cruising with other lines we cruised on Aurora for 10 days last December. We really enjoyed that cruise so we were ... Read More
We chose this cruise to fit in with our grandchildren’s Easter break. Having returned to P&O after a few years break cruising with other lines we cruised on Aurora for 10 days last December. We really enjoyed that cruise so we were looking forward to a weeks cruise on Britannia with the family. We checked in on line and boarded with no wait which was excellent, however most people hadn’t used on line check in so there were only a few of us. First impressions of the ship were good, the interior design Is more contemporary than most ships and not so glitzy but it is understated and quite nice. We had a larger balcony cabin mid ship in good condition and at last a shower with a glass door, no a soggy curtain. As usual we had an excellent cabin steward. Being mid ship we found there were no stairs open for passengers to use. The lifts were not adequate they were constantly full and didn’t stop when the button was pressed. Unfortunately the unlimited food on cruise ships seems to be attracting disproportionate numbers of extremely large passengers and lifts designed for 16 people are often full with about six, and less if on scooters or in wheelchairs. This meant walking to the end of a very long ship, up the stairs and back to the middle, no mean feat at my age with a dodgy knee, but often the only way back to our cabin. My husband and I didn’t use the buffet at all as the food looked awful, which my family who did try it confirmed, saying it was the worst cruise ship buffet they had used in many years of cruising. Cheap carb heavy dishes and very poor quality. I noticed P&O had reduced the cruise price to sell off unsold cabins so I suspect they cut back on the food budget to compensate. We chose anytime dining, advertised as eat when you want with whom you want, and this works well for us on Princess ships when we cruise with Family, but unfortunately the Peninsular restaurant was was very badly managed. The first night was my Grandsons birthday and I had ordered a cake to the restaurant. We went down at 7.15 and were given a pager we sat down at nearly 9pm! The second night we tried 7 pm and were told dismissively it would be over an hours wait but could be much longer. After 45 mins I went to see the maitre d and he miraculously found us a table for 6. The food quality and choice was ok but ruined as it was served almost cold. We decided then that we would pay extra to avoid the stress as The Peninsula couldn’t manage freedom dining and the staff were borderline rude, obviously the decision to take off the tips has had a demotivating effect. We ate in Sindu which wasn’t as good as the same ones on Aurora or Azura, and the Beach house which was quite good, the teenage grandchildren particularly liked the fillet steak cooked on lava rock. My daughter and I also tried the limelight club where we paid £28 each for tough steak which we sent back and other tiny portions of poorly cooked food. We did have breakfast most mornings in the Oriental restaurant and the service and food here was excellent it was like being on a different ship. The entertainment we did see was of a generally good standard, but the venues are too small for the numbers on board and you had to get the the theatre at least 45 mins before a performance to guarantee seats together. There were no seats in the live lounge after early evening, and one evening they had an adult comedian on at about 11pm. Despite warnings it was unsuitable for children, several young children were allowed to remain by both parents and staff. The ports we did go to were typical of where you can travel in just a week in France and northern Spain. We had been to them before, but we missed Gurnsey because of a threatened storm which didn't seem to materialise, so the Captain wouldn’t use the tenders. This although disappointing we understood, but we felt as we were only 20 miles from France we could have gone to an alternative port which we have done before on other ships. Instead the captain decided to return to the U.K. on the Friday instead of the Saturday which meant all the shops and casino were shut on Friday evening as we were back in port in the U.K. The final straw was the chaos at disembarkation. The ship had been in port all night and we were due to be off at 8.45 and told to wait in the theatre. We waited and waited, getting hotter and hotter, apparently they only opened one walkway off the ship as it was too windy for the covered walkway. This has happened to us with Princess in Southampton but they opened additional exits to the dock side with no problems. A passenger told us the Captain had already got off as her son had spoken to him and left the ship in complete chaos. My daughter and family who were due off at 10.15 were off before us as they came down in the lift to go to their departure area they were told they could leave the ship, whilst the passengers supposed to be off at 8.45 were still kettled in the theatre. They eventually opened another exit when most passengers were already off. The Ship needs a new captain and new management in the food and beverage teams. We found the Captain very patronising with his boys and girls and beddy bye- byes announcements combined with a laissez faire attitude, which seems to have rubbed off on his staff. A bit more professionalism wouldn’t go amiss. We have another cruise booked on Aurora which we hope will match the December one last year, but we will return to Princess or celebrity where the food quality and service are not much better . I have just read that the Captain on this ship is going to Captain the new Iona. If he can’t manage this size of ship goodness knows how Iona will fare. I for one won’t be going on her. Read Less
Sail Date April 2019
Short jaunt around the Bay of Biscay. Bipolar weather and last stop aborted so no guernsey sadly. I love Britannia. She’s a big ship and handles the rough and tumble of the Bay no problem. I met some lovely people on board who made ... Read More
Short jaunt around the Bay of Biscay. Bipolar weather and last stop aborted so no guernsey sadly. I love Britannia. She’s a big ship and handles the rough and tumble of the Bay no problem. I met some lovely people on board who made my holiday very special indeed. Grateful to Pete and Clarke for this. I also met some horrors too. If people can be nasty bigots in a public venue, I’m the antidote. These creatures were summarily dealt with and I moved on. P&O should DNA check some of its passengers. Embarkation and disembarkation were a breeze. Very efficient and the staff were amazing. I simply couldn’t fault them. I love P&O for this. The ship is due for a refit this year and, although she’s a lovely vessel, she needs a bit of a makeover as my cabin bathroom stunk of urine! Not good when I’ve complained about the very same thing on Ventura before. I get that a few thousand people all using the bathroom is a monumental thing on a ship, but P&O must sort this out. Soon. In summary, I enjoyed my journey and Britannia is lovely, apart from her toilet habits!! Safe journeys y’all Read Less
Sail Date April 2019
We really like this vessel - no bling just calming, muted decor throughout. Balcony room D117 forward, clean and in good condition. Love having a proper-sized shower with fantastic water pressure, large TV with tremendous movie ... Read More
We really like this vessel - no bling just calming, muted decor throughout. Balcony room D117 forward, clean and in good condition. Love having a proper-sized shower with fantastic water pressure, large TV with tremendous movie selection, plenty of tea & coffee, fridge if you need it. Superbly comfortable bed. Balcony a little on the small side but fine for 2. All public areas on the ship are spotless and tastefully decorated - if you want glass lifts and chrome fittings this is not the ship for you. Dinner in the main restaurant (freedom dining) was always excellent, other eating experiences as follows: Horizon Buffet: a serious bun fight at times (some punters go at it like they’d never seen food before) but quality good and always plentiful. Poolside: average burger and fries. Sindhu: high quality and a bargain at £20 per head in the evening but, surprisingly, “Tiffin” lunch nothing special. Glass House: great for lunch, can’t beat the small plates for taste and value at £6.95 for 3. Drinks on P&O are very reasonably priced and all the wines we tried were decent - you can get a really good bottle for under 20 quid. Wide choice of beers and gins etc. throughout the ship. We found the service in all areas, at all times, to be very friendly and efficient. The staff work tirelessly and show great patience when occasionally faced with a minority of passengers who appear to have been born without manners. Didn’t get too involved in the entertainment, but what we saw was a good standard in the theatre and Live Lounge. Ports: Cherbourg - nice town, walk in straight from the ship, unfortunately nearly everything closed being Easter Sunday. La Coruna - also a lovely town, again berthed just a short walk away, poured with rain so only a quick scoot ‘round then bank on board. Bilbao - beautiful city, spotlessly clean. Some great shopping and Guggenheim is a stunning building. St Peter Port - wonderfully quaint but I’m saying that from previous visits. Sea conditions made tender unsafe and a storm was on the way, so it was straight back to spend the last night berthed in Southampton! No complaints about this, the captain made absolutely the right call. Overall I would encourage people to give Britannia a try, she’s a great ship with no pretensions and friendly staff. I’ve seen negative reviews about the type of passenger on board and yes, there are some you wouldn’t want to share a small tent with, but I’ve stayed in some very high class hotels around the world and come across plenty of dodgy characters in those places! I think if you just accept that everyone’s different and keep a relaxed attitude, I’m sure you’ll have a great time. Read Less
Sail Date April 2019
Family getaway over the Easter hols. Boarding was OK and smooth. Cabin was ok (inside twin with 2 bunks) but too small for four people. Service for food and drink was painfully slow, no fault of the staff, just not enough of them ... Read More
Family getaway over the Easter hols. Boarding was OK and smooth. Cabin was ok (inside twin with 2 bunks) but too small for four people. Service for food and drink was painfully slow, no fault of the staff, just not enough of them for the amount of passengers, of which there were far too many; one couldn't move in any of the swimming pools! We ate in the buffett restaurant, Saffron and cinnamon restaurants and the poolside grill. All food was OK but nothing really stood out, not even on the formal nights; A cheese board consists of 2 tiny bits of cheese and a couple of jacobs crackers! The ship is generally clean and tidy and in a good state of repair. P&O are the Ryannair of the ocean...EVERYTHING is extra! P&O need to stop being so greedy and bring the luxury back to cruising or they wont be around for much longer. Read Less
Sail Date April 2019
Not impressed with the food. Had breakfast in the main restaurant. Bacon was very fatty. toast was cold, and hard. Also not very much choice of daily dinner choices in the main restaurant. Four items were always on the menu. Had eggs ... Read More
Not impressed with the food. Had breakfast in the main restaurant. Bacon was very fatty. toast was cold, and hard. Also not very much choice of daily dinner choices in the main restaurant. Four items were always on the menu. Had eggs benedict one morning in the buffet restaurant, the muffin was very hard and dry. Had to pay extra in The Beach House for our evening meal to get food that you usually get on a cruise ship. Attitude of some of the staff where not what you normally get a on a cruise. Bit rude, and not very helpful. Not very much going on at the day at sea. Was looking forward to hear one of the guest speakers. Which we have experienced on previous P & O cruises. That did not happen. The entertainment was very good. We were very disappointed. Will not be cruising with P & O again Read Less
Sail Date April 2019
we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the ... Read More
we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the curtains, bed runner and cushions looked dirty , the bathroom had black gunk in areas around the bath, storage average. So off we go sail away party consisted of about 6 dancers around the pool singing and dancing to YMCA whoopie, going around the ship discovered the retractable roof has been out of action since December, maintainace being done was like having a lounger by a steel works. tried freedom dining such a shambles on the first night, went straight to fixed dining where service was very good, friendly after 2 days husband was ill not sure if food poisoning or the bug ended confinement for 8 days, only supposed to order from recommended recovery menu, ordered omelette which arrived with a cooked salad, complained appoligies given but no feed back hit bad weather force 8 as a consequence the bathroom was covered in black stuff which had come up through the drainage hole, where the retractable roof was open that end of the ship was a wind tunnel, freezing cold, food on the floor near pool were 2 stewards right by it chatting officer walks by says nothing, bars average, but slow entertainment rubbish my local has better, guest speakers one Sue Halderness (only fools and horses) brilliant other a criminoligst couldn't string two words together. no hot water for a day, toilet not working had to hand pump it for over a week, had coffee poured over my breakfast faulty pot, went to make appointment to get nails done had to wake up the receptionist from her sleep propped up on the computer screen, I now give up with this there is plenty more, so please if you are considering this cruise line avoid at all costs, in our case £6000 + Read Less
Sail Date April 2019
I would of given 4 stars as an overall rating as everything else except the cabin was very good . Embarkation was speedy as was disembarkation. The food was great in the dining room and the buffet . The waiters were all polite and helpful. ... Read More
I would of given 4 stars as an overall rating as everything else except the cabin was very good . Embarkation was speedy as was disembarkation. The food was great in the dining room and the buffet . The waiters were all polite and helpful. The excursion from Zeebrugge was excellent. I learnt more about Belgium from our guide than I ever knew before ! We went to a small village, a castle come Manor House and finished at a chocolate factory. We were disappointed that the ship couldn’t stop at Peter Port yet again. I feel it’s time to find another port in northern France that would make it easier to disembark passengers safely. I’ve suggested on previous questionnaires that a dedicated cinema would be great with films on at times you can watch them!! Nobody has paid attention yet ! All in all apart from the cabin we had a great time and have booked a 2 week cruise to the Baltic’s next year. Excellent value. Read Less
Sail Date April 2019
Opportunity for sun after winter, family relaxation however it is the first time we have had such a poor experience with P&O. Hygiene was appallingly maintained for first week hence a significant norovirus outbreak. Passengers were ... Read More
Opportunity for sun after winter, family relaxation however it is the first time we have had such a poor experience with P&O. Hygiene was appallingly maintained for first week hence a significant norovirus outbreak. Passengers were allowed to regularly slip into buffet areas without any sanitising. Norovirus protocol resulted in staff serving you the buffet. Food was dumped on plates in ‘piles’ very unappetising. Evening and lunch meals, even when first in were luke warm. Breakfast service ground to a complete halt with the serving staff grappling with opening everyone’s cereal packets in frustration they threw half the contents in the bin. I had to ask for 3boxes to get an average bowl of cereal despite explaining this it was ignored. Had to return for milk, spoons etc, it was such a fiasco. They need training in how to plate up a meal if norovirus protocol requires them to. Smoking areas were far too extensive the coral pool on deck 15/16 was always heavily smelling of smoke. The Malabar on deck 7 had an awful unidentifiable smell to the area hence we avoided that too. ‘Surfers’ grossly overcrowded 100plus 5-8year olds. Absolutely ridiculous. The reef Deck 16 became a daily health and safety hazard with the sheer volume of children and parents. Queues of half an hour for every session and tooth brushing in the line with taking place to ensure a place especially in the mornings on sea days. Cabin was tired. Beds and bed linen quality was very pleasant. Service from cabin steward was good he was attentive, approachable and friendly. Recycling seemed to be taking place daily. Waiting staff varied greatly some were excelllent some were dismissive to the point of rudeness. Officers seemed ‘hands on’ especially in the dining areas, a very visible presence. Embarkation felt, for the first time, like a cattle market plus no hand sanitiser was given at check in which is shockingly poor for P&O. Disembarkation was yet again a complete farce with self help gangways doors changing at very short notice causing chaos in the waiting areas as those who had queued from 6am were left at the back of a very very long line. Royal carribean was fantastic as disembarkation in comparison. Adult entertainment shows were tired with such old well overused jokes and dated acts largely aimed at get a reaction from where passengers lived in the UK or the ugliness of woman. P&O need to massively modernise their entertainment in this respect as the ones we saw have been done to death. Children’s early tea was rammed. Older children 10-17 need a sepearte time as it became dangerous for the younger ones with loaded trays missing their heads by inches. The children enjoyed the magic shows and circus skills very much and despite how busy the reef was they thought the rangers, for the most part, were very nice, kind and caring. Partner enjoyed rock band UK a new addition for us to the daily entertainment. Astonishing wasn’t at all and extremely loud def take ear defenders if you decided to watch. The gym machines need maintaining and calibrating this wasn’t observed once. Nothing was said by the staff when toddlers were running around in the gym despite notices displaying a strict over 18 policy. The swimming pools were closed due to sickness one day, too much sun cream another day and ‘maintainance’ on a third day. The tv screen above the pool was a nice touch to watch a film of an evening. Staff were very attentive in offering blankets during the movie. Read Less
Sail Date April 2019
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