Having had a wonderful experience on Iona 18 months ago we wanted to check out Arvia going to the Caribbean. The experience started badly when we found out we were flying with Maleth Aero - an airline I have never heard of and if I had known this was the airline, it would have certainly put me off booking. The eight hour flight had no in flight entertainment or any duty free service. The ...
Really shocked at how standards have fallen! This was a third rate cruise, dirty cutlery, grubby carpets in the Horizon Court, disgusting tables with grime all around the silicon where they were not cleaned adequately. There was an outbreak of D&V on board during the first part of our cruise, we actually boarded on the 1st of March. We complained about the lack of cleanliness many times, our ...
We've sailed with P&O many times, first sailing with them back in 2011. This was the first time we were going to receive 'priority' boarding, however our embarkation time was delayed due to the requirement for the ship to be deep cleaned after a gastro intestinal disease outbreak. We arrived on time for our delayed embarkation and waited two hours outside before we were let into the terminal. We ...
Cruised Caribbean, December 2023. Multigenerational family visit with five cabins booked. Boat is very dirty and not well maintained. Food is very poor quality and hit or miss. Very poor vegetarian options with dried up salads or vegetables that have been overcooked and left out on the side for hours and then thrown on the plate. New Year’s Eve, for a vegetarian Daughter was a plate of salad or a ...
How does a company with this much experience get it so wrong unless they just couldn’t care less!
1 Case robbed in transit, sun cream and toiletries stolen. Other case was broken.
2 Flight chaos, aircraft wrongly configured
3 3 different seat allocations
4 Didn’t correctly honour extra leg room
5 No refund for allocated (paid for) seats not being available
6 Excursion in DR ...
I spent 2 weeks on this ship on a Caribbean cruisr.
I spent 2 sleepless weeks since despite having spent nearly £4k , my cabin was right on top of a club running music until morning hours.
Not a chance for customer service to do anything about it, for them to reply with a standard reply and not solving anything took 24 days since the day i logged my complaint.
But that was not ...
P&O Cruises
Arvia
December 9th to 23rd 2023
This cruise out of Barbados was a total disappointment from start to finish.
The cabin was good our stewardess was good the ship itself was clean.
However as for the rest, speaking as a disabled person the so called Reception Desk were not in the slightest bit ...
AVOID AVOID AVOID
YOU WILL BE LEFT DISAPPOINTED AND A FEW GRAND OUT OF POCKET
I feel that the following needs to be brought to your attention these issues are very disappointing from what is supposed to be a luxury holiday.
1) rear of the cruise ship been damaged from collision with another ship.
2) swimming pools in the centre of ship had missing tiles, which i caught my foot on ...
We picked P&O because we had travelled with them before, but never again. My mobile phone was broken during boarding after being told to put it on the belt after I had put everything else in the tray to go through the scanner it got tangled in the rollers and smashed on to the floor . I found plastic in my food in 6 th street diner. which shows the food is not cooked fresh on board Plus ...
The flight over to Barbados with Maleth airlines was terrible uncomfortable seats food disgusting a main course no starter or desert 1 drink on the 9 hour flight apparently they had run out !!
The toilets were not cleaned once during the journey.
The flight back was slightly better regarding food but still very uncomfortable.
Having cruised with P and O twice over the years and been very ...