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98 P&O Australia Melbourne Cruise Reviews

Just to try out cruising. We have heard that cruis8ng is the way to holiday as we live on the road as we travel with our caravan full time. So we gave it ago. Beer run out, wine run out but the only beer we were able to buy was just so ... Read More
Just to try out cruising. We have heard that cruis8ng is the way to holiday as we live on the road as we travel with our caravan full time. So we gave it ago. Beer run out, wine run out but the only beer we were able to buy was just so much dearer than we could afford, so had used up more of our off shore spending money just to have a drink on ship. Also butter, marmite, peanut butter and marmalade run out very early in cruise. Will try amoth cruise company next time, as not happy to not be provided with services. The getting off the ship at Singapore was just a mess. Told to disembark at 9.10, Did not get off ship until 10 am, then spent 25 minutes in que to get through through immergration. No water or coffee was offered as people who had to be up and collect passport at 6am we’re getting very thirsty. No way again Read Less
Sail Date February 2019
My husband and I commenced this cruise with some trepidation due to the large number of negative reviews. This was our first cruise with P&O, our 4th in total. This was the last voyage for the Pacific Jewell. 1: EMBARKATION from ... Read More
My husband and I commenced this cruise with some trepidation due to the large number of negative reviews. This was our first cruise with P&O, our 4th in total. This was the last voyage for the Pacific Jewell. 1: EMBARKATION from Melbourne was simple and efficient. 2: CABIN: We had an interior cabin. It was clean and tidy. Quite spacious with lots of storage. Only one Australian power outlet but we were able to get a power board. A ceiling water leak developed half way through the cruise. This was rectified after we reported it. Bed was moderately comfortable. 3: DINING: The Waterfront restaurant menu was disappointing in range. Service was efficient and staff were friendly. The Pantry had a good range of food and unlike other reviewers I found the food to be of a good standard. What I particularly like about the Pantry is that staff serve all food thus eliminating people touching and coughing over food and spreading germs. All the food is behind glass partitions. I found the sweets selection to be limited. Staff in the Pantry were friendly and helpful. It was disappointing that some items of the menu in the Waterfront was not included and an extra fee was charged. We did not try the pay restaurants. I was also a little disappointed that you had to pay for ice-cream on the pool deck. I have never come across this before. 4: ALCOHOL. There were problems quite early on with different brands of alcohol being in short supply and they eventually ran out of many wines and beer. While I was not personally impacted by this my husband was quite often unable to get his preferred beverage. I imagine that the people who had purchased an alcohol package would have been very upset, and rightly so. An alcohol package for us would have been a waste of money. I would suggest that you do your sums prior to getting a package to see if it is worth it for you. It made much more financial sense for us to purchase a drink when we wanted. 5: INTERNET: I purchased an internet package for $79, unlimited time for the entire cruise. Connection was available in all public areas but not in staterooms. The internet worked very well. 6: The ENTERTAINMENT TEAM were great and do a great job keeping everyone occupied on sea days. They all had a great sense of humour. We thought that the shows were varied and of a high standard. 7: THE EDGE: I won an Edge experience. I chose to Walk The Plank. I'm so glad that I did not pay for this. It lasted maximum of 90 seconds and would have been a complete rip off if I had to pay $24. While I enjoyed it I felt that the experience should have been longer and as I was the only person booked in to do it I could have been given extra time. 8: ROOM STEWARDS: We had Joseph and Dennis look after our room. They were very friendly and worked very hard. Our room was always well serviced. 9: PORTS AND SHORE EXCURSIONS: We went on only one shore excursion and that was in KL. I found that it was well organised and the price was moderate. We found that we saved money by arranging independent trips at all other ports. In Fremantle and Busselton we found it interesting to wander around the towns with no tours necessary. We visited the old prison in Fremantle. That was worth a visit. 10: DISEMBARKATION: Quick and easy. 11: ATM: It was handy to be able to get Australian dollars on board for shore days. 12: CURRENCY: We used money changers at all international stops and seemed to get reasonable exchange rates. We deposited money into our cruise account prior to embarkation. This worked well for us. We got a refund of unused money the night prior to disembarkation. 13: LAUNDRY: The onboard laundry was good. Always very busy. It costs $3 AUD for the washer and $3 AUD for the dryer. Only takes $1 coins. 14: SPA: I had a massage which was relaxing. Quite expensive at $149 for 60 mins. My husband an I were both given $50 vouchers to be used at the spa as we were first time cruisers with P&O. This enable me to have a hair cut. I also purchased some Elemis products. We liked the size of the Pacific Jewell but as it is no longer part of the P&O fleet we would happily try another P&O ship. Read Less
Sail Date February 2019
This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by ... Read More
This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by the booking agent P&O needed to fix it and then have P&O advise that we needed to speak to the booking agent we gave up we were advised by P&O we were upgraded to a balcony room WELL REALLY FUNNY THAT WE HAD PAID FOR A BALCONY ROOM although it was a bitter disappontment the floor was uneven and for me a hazard that I may have lost my footing and fall over as I use a cane to get around. The room was not disabled friendly as neither the booking agent or P&O would move and fix the issue just kept stating the other one needed fix it. (read here not using either again) The furniture in the cabin was treadbare and the chair covering was ripped and looked like it hadnt been changed since the 80's. The balcony had a massive drainage hole in the floor right where you step onto the balcony from the room and area around this was drain was spongy and felt unsafe to step on, we were assured by the steward it was fine although we did note he wouldnt step onto the balcony. We paid extra for a package of Bubbly and canapes a meal in the Salt Grill and breakfast in bed. The Salt Grill left a lot to be desired we requested glutenfree bread for one of the 4 people at out table when the bread for the others was brought to the table, it had to be requested a further 2 times before it finally arrived just before dessert was served. The meal it self was ok the steak was cooked well and the sides were edible just. We then ordered coffes and a pot of tea with soy milk which also didnt arrive until it had been requested twice more. Not really the experience expected at the price we paid for the meal perhaps Gordon Ramsey could go undercover and then give the servers and chefs some timely feedback. The next morning the breakfast that arrived was not what was ordered and there were missing items but at least it was hot and tasty. I won't bore you with the rest of the issues as it was a waste of money and a real eyeopener to the fact P&O really don't give a rats backside to their customer requests and needs. We were shocked by the attitude and lack of attention to detils forthe whole experience end to end. No one stepped up and took ownership and certainly not one person knew what was going on at the front of station peir, when we were advised we needed to get out of the car and walk to the other end of station peir to the ship with suitcases in hand. Well as it turns out the P&O person at the peir should have directed the driver of our car to take us to the ship like the majority of the other people embarking on the ship. Read Less
Sail Date February 2019
I chose to do this cruise as I had never been on one before and thought a short one would be a good introduction. The overall cruise was lots of fun but there are some less than great things. This ship is the oldest and is about to ... Read More
I chose to do this cruise as I had never been on one before and thought a short one would be a good introduction. The overall cruise was lots of fun but there are some less than great things. This ship is the oldest and is about to be decommissioned, you can tell. The rooms look very tired and the colour scheme is so early 90's it sometimes hurts. But on the flip side, the bed was really comfortable and the shower was fantastic! The Pantry...This was really crap. The food that is included in your fare comes from here. Its fatty and made from low quality products. I struggled to find something that I wanted to eat. One dinner there was seriously nothing. I'm a dessert lover and often the desserts were really bland. The pannacotta was tasteless and the custard was so thin it wasn't even custard. The onboard activities were so much fun! Trivia and bingo were my favourite. The stand up comedians were also hilarious. The gym was basic but still very functional! I went every day. Now my number one peeve - up-selling of products! The seminars they run are a ploy to get you to buy something. I was really mad at this. Read Less
Sail Date February 2019
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The ... Read More
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The entertainment is amazing. Attend as much as possible. All incredibly enjoyable especial the Maquee live shows. Entertainment crew hilarious Mathew Dom Pablo Miguel etc. We had the smaller cheaper cabins which were perfect for our budget and needs....hot showers were amazing. Many reviews complained about the interior being old....well I'm no spring chicken either any more but it's how you present yourself and this ship is no different....the decor is gorgeous. We did a few pacific Islands and pre booked our tours through the ship and had a great time being emersed in the culture and saw some amazing scenery. All our kids 3-17 attended kids clubs Turtle cove HQ and HQ+ and loved it experience. We also had EDGE packages. These were prepaid great for 7-25yrs. Our adults would probably pay per session next time as didn't get the value from pre purchasing. Thankyou from the bottom of our hearts for your passion to serve. Sad to see you retiring but hope to travel again with P&O and see some familiar faces. Read Less
Sail Date January 2019
Everything went perfectly on the cruise, went on a 7 night from melbourne around australia. The service was excellent, the atmosphere was excellent and was worth the money. We had a balcony cabin, Our cabin was abit tight but thats ... Read More
Everything went perfectly on the cruise, went on a 7 night from melbourne around australia. The service was excellent, the atmosphere was excellent and was worth the money. We had a balcony cabin, Our cabin was abit tight but thats probably because i didnt know what to expect. The dining was perfect, weather it was the free buffet or the fine dining restaurants. The entertainment was really good. Didnt expect so much but was really happy. There was never a dull moment. Either in the day shows or the adult comedy shows or even sitting at a bar having a few drinks. I went with my partner and i advise couples to get the ultimate romance package. Very good value. The shore tours are good but have to book them in advance to get a good one and be prepared. But once again i cant stress enough the great service from all staff. Thank you guys so much for the wonderful journey Read Less
Sail Date January 2019
This was my second NYE cruise upon the Jewel, my first being 5 years prior, and boy, was this one a let down. Cheap and nasty holiday and a far cry from how they used to be. Food was bland, dry, over-cooked and recycled. If you wanted ... Read More
This was my second NYE cruise upon the Jewel, my first being 5 years prior, and boy, was this one a let down. Cheap and nasty holiday and a far cry from how they used to be. Food was bland, dry, over-cooked and recycled. If you wanted quality, you were forced to pay for one of their restaurants. Entertainment was boring and often had me looking for something to do for 3-4 hours at a time. There was an excessive amount of trivia which is cheap to run. DJ Josh had terrible song choices and it only improved when Miguel took over. The Big Screen on Deck 14 gained more black dots across its screen across the duration of the cruise. By the end, we couldn’t see a thing and it wasn’t worthwhile watching movies! The Dome was dead and everyone got kicked out by 1am, not 3am as it used to be. The music wasn’t anything you could dance to. People were unnecessarily being RSA’d for “drinking too much” when they hadn’t. There wasn’t any communication about gastro outbreaks even though I heard through crew that people had be confined to their cabins. Some friends in other cabins found mould in their showers and bed bugs in their mattresses. This was disgusting! Some of the crew in the Waterfront were rude and arrogant. Honestly, I think they’ve given up as this ship as been sold. Read Less
Sail Date December 2018
After travelling on the Jewel in 2012 - we decided to head off again in Dec 2018 as it was the only boat leaving our desired destination at the time we wanted and the port we wanted. What a major disappointment from our 2012 cruise. We ... Read More
After travelling on the Jewel in 2012 - we decided to head off again in Dec 2018 as it was the only boat leaving our desired destination at the time we wanted and the port we wanted. What a major disappointment from our 2012 cruise. We loved the locations and the entertainment but everything was sub standard. The food was very ordinary and bland and the service was poor (except the bar staff in The Orient - they were amazing!) The kids (teenagers) hated kids club. They said the supervisor were boring and didn't join in. So they decided to come with us everywhere - on our last cruise - we rarely saw them! I know the ship has been sold but surely you could have maintained the same quality we received last time we travelled on the Pacific Jewel. The entertainment was fabulous. The cruise directors were hilarious and Jasper Malone and Danny Black were outstanding musicians. The shore tour we were going to do was a rip off. We saved $400 by booking it ourselves which included lunch and shuttle from ship! You can take 12 soft drink cans per person - we had 4 people so 48 cans (Half price at Coles - total cost $22) We had heaps and brought some home. Saved a fortune doing that - drinks package are a rip off. If this was your first cruise you probably wouldn't care but it wasn't and I noticed a significant difference! Read Less
Sail Date December 2018
Embarking from Port Melbourne ,fantastic ,as was Disembarking..So fast.Cabis old but cannot compalin as it was comfortable and only spend part of time there.Always cleaned and room cleaning people such as Prince and Mary very good on Deck ... Read More
Embarking from Port Melbourne ,fantastic ,as was Disembarking..So fast.Cabis old but cannot compalin as it was comfortable and only spend part of time there.Always cleaned and room cleaning people such as Prince and Mary very good on Deck 10 evens. Food is disgusting ,All Asian and Indian ,everything has flavouring ,even baked beans,,,,,,,,,Chicken ,ham and beef etc always dry,,given a few more days ,you could light it up with match as it is very dry. Had to go to bar outside of PANTRY to get orange juice even though there was abar in the PANTRY. then we had to queue up outside at bar where Pool is to get an orange drink ,but P and O made sure plenty of alcohol available in PANTRY.,,No Mocktails,,It seems that the P and O mob want us to live on watered down alcohol drinks. No bodt coming around to ask if we wanted drinks when we were in the PANTRY,,COFFEE is so gross,Better coffee available at Service Stations better than this RUBBISH, Same old problem with TABLES,Have to have someone sit at table while partner goes to get small meal then the one at table has to go and get something over and over again,,,,WHY aren't there Trays so we can put 2 meals on it and save not being able to have meal with each other,,,,,,,,,,,,Staff always overworked but very good at jobs. laundry,you have to have Australian dollars to use Washing machine and Dryer,$3 for washing machine ,$3 for dryer, which you get dollar coins from Level 5..Detergent machines not working,Have to go to level five for a $1 packet. Feel sorry for staff there as they are doing great job with we passengers and extra work load,Artists in longes played same music every day of cruise,Cant they learn different songs ? Mathew and other guy doing trivia etc very good,bingo expensive and no one to show how to play it.No body at hand cleaning stations to make sure people disinfected Hands at events,,,,,,,,,,,,Just lucky no Virus going through ship.Staff at Waterfront very good ,but menu repeated over and over again.Staff wonderful there.TOURS,some not worth it especially the one at akaaroa where you go to hilltop pub, Pies etc cold when the Tour bus arrives and pastry items have to be warmed up,,WHy no Baimarie there at Pub,they know buses coming,Wated time there.Wellington Tour also disappointment,,Went to Look out and spent short time there and then went to Botanical garden Rose Garden,,,,,Jus a eating place and coffee place then just few minutes to see the small garden,NOT WORTH PAYING FOR.,The train trip through gorge pretty good.as is walking tour in Hobart, on our Hobart ticket ,it said to go through Terminal and go outside to meeting point,No one there.Tour guides decided to have people meet in the TErminal and no signage to let people know where new meeting area was,Considering tours are not free from P & O ,there should be a better system,Just a Pole and sign naming Tour would suffice.If doing Tours ,find some one who has done them before as you will be disappointed some times.,,,,,,,No seating in the various some times so have to stand up.............P & O seems to be Alcohol oriented and not interested in non drinkers...........Emergency Medical of patient occurred,Announcement over PA went over and over again ,took a long time for Emergency Team to arrive to level 11.The patient had to be airlifted to Helecopter,The Captain crew and Helecopter crowd fantastic doing this job,..........Standard of P & O gone down as some of Photo people arguing with Cruisers and wrong information given by Tour manager at Marquee,and they argue about iD required even though announcement says what is required,,,,,,So few thing required by P & O to make Cruise more enjoyable but it seems that P & O believe that we will cruise with them and accept what they dish up.........We are not Asian so please put more European food in Main dining room, Seriously ,the food is disgusting,,,,,,,More Pasta etc would be great but get away from Asian food ,So much waste when people cannot eat it. ,,,,,,,,pHOTOS bad systm.photos not discounted and supposedly P & O do recycling and proud of it........Seems strange that all Chemicals and paper gone into printing photos then the unwanted photos shredded,Would be better to sell photos very cheap and have photos bought then shredded,I Dining area ,there are high Stools and benches for people,Too high for Kids and people with hip problems..Just a matter of time when somebody falls from these stools. We have been on Princess and P & O before but would not go with them again and would not recommend P & O to anyone now,Pacific Dawn was great many years ago,,, as I have mentioned ,P & )O taking us for granted,,,,,,,,,we went on tour of Galley,We followed the guy down escalator ,kept walking up escalator then through,revolving door,,and back into Waterfront restaurant.no signage or explanation of how galley works or of amount of food consumed of galley tour,Not a word spoken Read Less
Sail Date December 2018
We had a great cruise. The cabin staff were amazing and attention to detail was spot on. Loved the entertainment and the dance classes were so much fun. Food was amazing and the staff in the Pantry and Waterfront really looked after us. ... Read More
We had a great cruise. The cabin staff were amazing and attention to detail was spot on. Loved the entertainment and the dance classes were so much fun. Food was amazing and the staff in the Pantry and Waterfront really looked after us. We dined at the Pantry for breakfast and lunch and most dinners we ate at the Waterfront. We really enjoyed the destination and shore excursions. We enjoyed the theme nights and the game shows that were held on the ship. The entertainment crew had us laughing the whole time. We did the Mix cocktail course on the sea days between New Zealand and Hobart. That was good value. We visited the spa a couple of times and loved the pampering we got. The gym was a bit on the small side but by the end of the cruise, there was plenty of room as people didn't attend in the same numbers. Overall, we had a great time and would travel on the Jewel again if it wasn't leaving the fleet. Read Less
Sail Date December 2018
Our first P&O cruise was wonderful, This cruise was a special Anniversary for us and being at Christmas we thought it would be extra special. All of it was a complete & utter let down the buffet food was just not up to standard ... Read More
Our first P&O cruise was wonderful, This cruise was a special Anniversary for us and being at Christmas we thought it would be extra special. All of it was a complete & utter let down the buffet food was just not up to standard over cooked, not hot enough, especially the dessert section all of it was just synthetic tasteless crap, if you chose a hot dessert it would always be cold with lukewarm custard. Also no turkey on Christmas Day WHAT!! Waterfront Restaurant could never book a table for the early session, the food again disappointing one of the main meals (steak) couldn't eat it tough as old boots, no Christmas atmosphere whatsoever. All the trips were booked up, we were told we could have booked online beforehand we weren't told this. Entertainment what entertainment? a few name that tune evenings, The bingo was the hi light because of Mathew. I think this has completely put us off cruises, such a waste of money. Read Less
Sail Date December 2018
We choose this cruise because was relatively cheap and great for short break. Pretty much everything was mediocre. Food very ordinary. The pantry was boring with the same food each morning. Desert station was good. The main ... Read More
We choose this cruise because was relatively cheap and great for short break. Pretty much everything was mediocre. Food very ordinary. The pantry was boring with the same food each morning. Desert station was good. The main restaurant wasn’t any better. We had really bad weather and there was not much information or updates. Never seen The Captain and I think I heard his voice twice during our 4 days cruise. Entertainment didn’t met my expectations until last night where everybody was enjoying good, old rock’roll. Cabin was old with very firm bed and worn flat pillows. Decor was very ordinary in need of updating. There was not enough attention from the crew towards people who were sick during the really rough sea. The cabin crew on the other hand was very helpful,polite and friendly. Cruising on Pacific Jewel was my first experience with P & O . Never again on Pacific Jewel! Read Less
Sail Date December 2018
We choose this cruise because it was our Wedding Anniversary on the 8/12 & Ship departed from Melbourne. Speciality dining & Elimis Day Spa were the highlights. Main dining horrible. For b’fast we ordered Smoked Salmon ... Read More
We choose this cruise because it was our Wedding Anniversary on the 8/12 & Ship departed from Melbourne. Speciality dining & Elimis Day Spa were the highlights. Main dining horrible. For b’fast we ordered Smoked Salmon & got tin food. OJ was just a cordial. Buffet food wasn’t a buffet at all, serving stations. Stir fry with chunks of cabbage & green capsicum, over cooked pasta. No entertainment near the pool at all. Evening show, like a school play. During the day only Trivia’s,Bingo & cooking show. Where was the Captain? On disembarking day we literally had to be dragged out at 0700am from our cabin. Not like other cruises. Disorganized disembarkion process, looked like stampede. All 3 days were very boring. Ship’s asking 4 a dramatic renovation & just say ‘Goodbye’ . We cruised before & P&O was our first cruise. Very disappointing experience. Would never sail with P&O or Princess again. Read Less
Sail Date December 2018
A 4 day mini cruise from Melbourne to EDEN (NSW) and it was good. Food was OK. We ate mainly in the MDR Waterfront and there were no complaints. A small serve of one dish I had and the waiter offered to bring another serve or another ... Read More
A 4 day mini cruise from Melbourne to EDEN (NSW) and it was good. Food was OK. We ate mainly in the MDR Waterfront and there were no complaints. A small serve of one dish I had and the waiter offered to bring another serve or another choice. Had breakfast at the buffet and that was OK but annoyed that some people during busy times were just sitting at a table staring out to sea and not eating. . Wanted to do SALT again (did this 12 months prior and was really good) but at $59 extra perhead, my group said a firm NO. We are paying for Dinner anyway so P&O missed out on many passengers visiting. Sorry Luke Mangan, not your fault and missed your famous Licorice Parfait. Cabin OK for 4 nights, liked the bigger shower compared to Princess. Room Stewards so good but amazed at the number of cabin they have to do in a shift. Entertainment was good, tap dancing quartet were excellent. All in all, OK cruise, Different star rating to Princess so can't compare there. Read Less
Sail Date November 2018
We chose this series of Cruises as a cost effective way to increase the number of cruise nights for status recognition with Princess Cruises working towards Elite. We are based in Melbourne but flew to Sydney for a Comedy cruise to ... Read More
We chose this series of Cruises as a cost effective way to increase the number of cruise nights for status recognition with Princess Cruises working towards Elite. We are based in Melbourne but flew to Sydney for a Comedy cruise to Melbourne, then Melbourne-Eden-Melbourne, then Melbourne-Hobart-Kangaroo Island-Melbourne (total 13 night). We were expecting a 3* experience and that and a little more was delivered. The Public rooms of the ship have been refurbished and are very pleasant to spend time in and the Waterfront MDR has a more intimate feel than the larger MDR's we have experienced. Ocean view Cabin (9182) was spacious for two, Cabin stewards very friendly, accommodating and responsive to ad hoc requests. Cabin cleaned well. MDR service varied between very good and below average with food OK, depending who the table staff were. Food was average compared to other cruise lines with less variety (reduced variety expected in selecting these cruises) Live Music was very good with a standard range of free activities (We didn't try any of the Edge Activities at an extra cost) Speciality restaurant (Salt) offered better quality food and attentive service but were pricey compared to other cruise lines ($AU 59 per head, wine extra) We have booked 3 short B2B cruises again for similar reasons as we took these cruises Read Less
Sail Date November 2018
While the cruise itself was very good there are a few things that I was disappointed about, the first being the smoking area. Why do the cruise ships allow smokers to smoke on the promenade deck? The promenade deck is advertised as a ... Read More
While the cruise itself was very good there are a few things that I was disappointed about, the first being the smoking area. Why do the cruise ships allow smokers to smoke on the promenade deck? The promenade deck is advertised as a place to walk around the deck to get some exercise, yet every time we attempted to go for a relaxing walk, we had to walk through the smoking area and the fumes followed us all the way down to the stern of the ship. Smokers should be put in a place where they do not effect anyone else except themselves, in fact I would think that these days the WHOLE ship should be smoke free. If that is not possible than they should be set aside somewhere down the back of the ship or up near the smoke stack away from where anyone else can be effected by the fumes or even given a room with an exhaust fan to get rid of the fumes. As a non-smoker and particularly an asthmatic I find the fumes offensive and can’t stand the smell. This was made worse when I witnessed a woman smoking outside our room, well outside the smoking are, and butting out the stub on the railing and then throwing the butt overboard. The second problem was housekeeping on the last day. We were requested to vacate the room by 0830. So we scheduled our breakfast and morning activities around that time. We returned to our room at 0730 only to find that the bed had been made. While it’s good that housekeeping was on the ball, it has a tendency to create a potential problem. What if we need to use the bed, for a quick nap or something else. I don’t think that the next guest would have appreciated it and then if they had not changed the linen, the they would need to remake the bed anyway. I would have thought that it would be better to wait until after the scheduled vacate time of 0830. As soon as housekeeping saw that we had left our gear in the room, they should have moved on because it was obvious we were coming back. I am aware that there is a lot to do during the changeover of passengers, but that is the problem of the cruise line, NOT the passengers. Lastly, while this is not a big concern, we were not given an activity newsletter on the first day so we had to get it from reception, while not a huge problem I find this a bit slack. We have done several cruises with other cruise lines and this is the first time I have had any complaints. Read Less
Sail Date April 2018
Originally we were thinking to hire a campervan and drive to KI stopping along the way at various sites, but when I checked the availability for short cruises, this one turned up as a viable alternative to a self drive and far cheaper. ... Read More
Originally we were thinking to hire a campervan and drive to KI stopping along the way at various sites, but when I checked the availability for short cruises, this one turned up as a viable alternative to a self drive and far cheaper. I read many reviews before booking, many of them unfavorable to the old girl, Pacific Eden, so my expectations were not high. Having cruised with Celebrity the last 3 times and Norwegian Pearl on KISS Kruise 7, I understand there are certain levels of ship and accommodations. The booking process was easy and printing e-tickets and bag tags all straightforward. We were allocated a 1.30pm boarding time and we arrived around 12pm and still got straight through and on board in about 20 mins. Cabin 5083 was set up with 2 singles and 2 bunk singles where a sofa would normally be. We were 2 adults and 2 boys 12yo, my son and his friend. We had requested a queen and the room steward would have made the change for us but we decided to stay with the singles. The cabin was reasonable size with a window type porthole. Plenty of wardrobe space and draws, suitcases slide under the beds. Small curtains that extended about a foot and a half at the base of each single bed served no purpose and looked silly. The curtain that was at the entrance to the room was good as it gave a bit of privacy for bathroom and dressing area. Bedding and towels were very good, almost new I would say. Bathroom amenities we OK and in refillable dispensers in the shower. I didn't know which was the shampoo and which was the body wash as the printing had washed off! Overall the bathroom was functional and although quite old still reasonable looking. Toilet function was fine. Shower over small bath and water temp was mainly good and pressure high enough. Overall the cabin was fine but dated and could use a refurb. Picky people might point out the rust around the window and other such signs of age, but my wife thought it was quite rustic, both metaphorically and literally! Pac Eden is not a big ship, but for 4 days and a smaller passenger list it provided more than enough options for what we wanted. Virtually all the internal guest areas, bars, restaurants, theater, and lounges had been refitted with contemporary decor and looked really good. Outdoor areas including the 2 pool areas were all fine the decks clean and always a bit of ongoing maintenance here and there, but no water or other issues were encountered. The main pool area had a small pool by most standards and 2 hot tubs one of which was out of use for last 2 days. Most of the time the usable tub was full of kids as the pool wasnt that warm and the weather in low 20's. Plenty of chairs and lounges usually available. The adults pool area was not very well frequented, and could have used more shade covers. The kids clubs were just standard level of fitout, a bit small and our boys didnt use them at all. P&O Edge was a big area at the bow end and provided a program of activities which the boys took up on the last day. For $130 they got to do rope walks, flying fox, mechanical bull, laser tag and ride segways. As they enjoyed all the activities I thought it was quite reasonable value. They also got a lot of fun out of playing table tennis on the pool deck and soon they had organised comps with the other kids. Mostly the guests ages would be averagelate 40's- 50's and quite a few over 70's, and there were not that many kids on board but the ones that were seemed all to be well behaved. Now to the food, this is what I enjoy about cruising, especially the variety of restaurant options. We are not big foodies and are not big eaters but we do like variety and quality and Pacific Eden delivered both in spades. Waterfront restaurant is the main dining room. We ate there 1st night and it was quite good. You will have to pay a little extra if you want a steak, but the other options were all pretty good. We ordered all 6 desserts which we shared and they were all delicious. The Pantry really appealed to the kids. Its a bit different to the casual dining on other ships, but I thought the concept worked quite well. Variety of stations including Indian, Mexican, Soup and Salad, Carvery, Pasta and Asian noodles. Sandwiches at lunchtime, 2 dessert stations and fruits always. This was our go to for lunches, and the boys also had 2 dinners there as they loved the stir fry, In my opinion the quality and taste was above average and if we tried something that wasn't to our liking, well just go and try something else! wasnt always easy to get a seat at peak times, but we never waited too long and the serving lines moved quickly. Portion sizes were not what I would consider small. We had breakfast the first morning at the pantry and it was ok, but opted for Waterfront thereafter which was much better, except for the toast which was always cold. The orange pancakes and the eggs florentine you couldn't fault. Service could be a little slow at times but overall quite good. Specialty restaurants, we went to all 3. Angelos was fantastic, I enjoyed a birthday dinner of top quality, and the waiters led the whole restaurant in a happy birthday song. There were 2 other birthdays and 2 anniversaries that all got the same special treatment. Service was excellent and the decor contemporary styling with lots of pictures of Sofia Loren on the walls. What a gorgeous woman she was! The kids had the spaghetti and meatballs and it was superb. I enjoyed a veal cannelloni with wild mushroom sauce which was exquisite. I cant remember the desserts but they were polished off quickly! Quality wines but not a huge selection by the glass and reasonably priced. Dragon Lady was equally good and real fun experience due the the waitresses ever smiling faces. Nothing was a problem. We dined late that night and they just wanted to bring us pretty much everything on the menu. We tried most of it and all was great especially the fried chicken. Luke Mangan Salt was the highlight. Efficient and knowledgeable waiters, a nice clean feel to the place, and exceptional food. $59 extra is worth every cent. We both had steaks which were outstanding, although a little rarer than the medium. Truffle mash a delight. For dessert a combination of my 2 fave desserts, apple crumble and creme brulee which worked a treat. All in all a delightful experience and one that exceeded our expectations. I cant understand some reviewers knocking the food. Either Pac Eden chefs have made a huge improvement recently or some people are just hard to please. Bars, always an important aspect of any cruise! So no drinks packages on a 4 day cruise. Oh how I miss the drinks package. I like my Vodka Martinis and on this cruise you will get served up Smirnoff or Absolute depending on which bar you go to. For me its got to be Belvedere or Grey Goose and they wanted to charge me $32 for one of those which was outrageous. So I mainly stayed with the Absolute martinis from the Mix Bar for $15 and the bar staff at the blue room made a decent Long Island for $15. Most cocktails around the $12-$15 seemed decent value and usually tasted nice and not under poured. Theatre entertainment was surprisingly good. We saw 3 shows and the standard of the singing and dancing reasonably high. The last night party jam in the Dome was great fun. Jazz musos in the Blue room were smoking and the duo acts around the bars also good standard and fun. Kangaroo Island was wonderful but you would need 3 days at least to see everything. We went to Remarkable rocks and Admirals Arch. Both amazing sites. Seals were plentiful. Up close encounters with an Echidna and Kangaroo crossing the road in front of us. Lucky I wasn't going too fast! Overall a lovely place and one we will go back to stay for a week. If you want a hire car go to KI Connect car hire. $80 per day for a new Mitsubishi was good value. Tenders onto the island was 10 mins but it got a bit choppy on the return boat and we were on the water for 45 mins which starting to get a bit of a pain and the pilot wasnt at all communicative about the delay. Oh and the casino was small and had a bad feeling to it. As a punter, the odds were unders on 3 card poker and the grey table covers were quite depressing. I usually do all right on previous cruises and the casino atmosphere on Celebrity is way better and way more fun. I kept a $5 poker chip as a souvenir reminder of how I turned $500 into $5 on Pacific Eden. Overall this cruise exceeded our expectations, and for 4 days/nights it was hard to fault given it is a 3.5 star ship at best. Read Less
Sail Date March 2018
To start with we are loyal Royal Caribbean guests, however after going on 5 cruises on Allure, Harmony, Ovation, Explorer of the seas we wanted to try out another cruise company just to see the difference in standards. We also got this 2 ... Read More
To start with we are loyal Royal Caribbean guests, however after going on 5 cruises on Allure, Harmony, Ovation, Explorer of the seas we wanted to try out another cruise company just to see the difference in standards. We also got this 2 night comedy cruise on scoopon for a bargain rate so thought .... why not...... well.... lets start with the positives. (Btw this was a 2 night comedy cruise from Melbourne to Sydney) THE GOOD : Boarding and disembarking was easy and fast. Service is both terminals was wonderful. (I will note we were delayed 30 mins disembarking the ship due to customs, but thats not P&O's fault) Due to the smaller size of the ship its very easy to navigate and we did not have to use the lifts once. The comedy gala was fantastic and we went to every show - there were about 5 shows over the 2 days , this was the only entertainment available other than live music in the bars . Service at the bars was very fast and reasonably priced. THE BAD : SHIP: The ship is really showing its age and a-lot of the public areas have had no attention to the wear and tear of the furniture, seats were worn, chipped and some are broken. Floor under the lovely astro turf is uneven and lumpy. The room itself was clean, and a good size, however containing everything that was in the room when they purchased the ship off the last company its old, dated and the lamps were broken and held together with sticky tape. FOOD: I can only compare this to Royal but the food that was included was horrible. The items in the "Pantry" were the same items that were available in the dinning room. Food was cooked many hours before it was serviced and was only warm with that taste "that its been re-heated". Outside of the breakfast, lunch & dinner hours there is no other options for a snack unless you want to pay for it. (When we walked past a station of nuggets, chips and hot dogs at 4.30pm we asked the lady if we could just get some nuggets as we missed lunch, she rudely told us that it was for children only and we would have to wait. I would understand if there was 50 children waiting however there was no-one anywhere near and seeing there was a tray of 300 nuggets i don't think 6 would have made much difference. SERVICE: Service was very hit and miss and the Main dinning room has no dress standards - their was a mix of suits, singlets, flip flops , shirts (and even saw a guy were a suit with flip flops) ACTIVITES : Everything except for the shows are NOT INCLUDED and are at an additional cost. we did not take part in these so cannot comment but $29 for a 30 second zipline was not our cup of tea. OVERALL : We won't be going back to P&O however it was good to experience another side of cruising. Read Less
Sail Date March 2018
As a disabled person permanently in a wheelchair it was ultimately a very good 7 day cruise. The staff on the ship and at the wharf were excellent and very helpful, the food was NOT cold and the variety was very good when you worked ... Read More
As a disabled person permanently in a wheelchair it was ultimately a very good 7 day cruise. The staff on the ship and at the wharf were excellent and very helpful, the food was NOT cold and the variety was very good when you worked out how the system operated. The accessibility cabin 8106 was very well designed and operated well with a good size. Fellow passengers all treated me with respect. It must be recognised, however, that a person in a wheelchair is not at their same eye level and sometimes they don't see you and that can cause accidents. When I entered the lifts I always said "mind your toes" However, to properly make it really worthwhile, P & O (Australia) needs to take more account of disabled people and pay attention to such people moving around the ship. There were also others in wheel chairs and on walking frames and crutches and we talked to each other so my review comments are not isolated.. Particularly the urgently must alter the doors to swing at the front of deck 12 instead of a wheelchair person having to wait (endlessly) and then rely on fellow passengers to open and hold them safely for you. Safety and Life Boat drills also need better explanation. Would we go again? - not sure unless there is assurance that P & O fully recognise and cater for disabled people - and there is a growing population of us. Read Less
Sail Date March 2018
I've never been on a cruise before but have travelled a lot and stayed in hotels all over the world, from back-packers to five star full service. I was concerned by all the bad reviews but needing a break and not having much cash for ... Read More
I've never been on a cruise before but have travelled a lot and stayed in hotels all over the world, from back-packers to five star full service. I was concerned by all the bad reviews but needing a break and not having much cash for a holiday I decided to take the chance and booked an interior cabin on the Pacific Jewel. I was really pleasantly surprised and had a great time on the cruise. The a-la-carte restaurant was absolutely lovely. If you're not a big drinker you really don't need to spend extra money onboard if you don't want to. The cabin was old but was very clean and well-tended by our caretakers, the bed was advertised as Queen but was definitely King size and comfortable. I like extra pillows and received them very promptly when requested. Some reviews mentioned small portions but it was great food and you could always ask for more so I don't know what they are talking about. The Pantry alternative to a buffet was fine. Yes it's food-court level cuisine but absolutely nothing wrong with the quality (Indian was the best, absolutely delicious). My only criticism was the food could be kept warmer. Gatsby night and White night were great fun and day on-shore at Eden very pleasant. Staff were very, very nice and hard working. Some of the staff in the a-la-carte restaurant seemed rushed but a small tip brightened their demeanour and showed appreciation. Being waited on hand and foot by people who had to run up and down stairs with your food and getting beautiful quality included in the cheap cruise price makes me think those who complain are malcontents who need to save up for a more expensive break if they want more. You get what you pay for and in my opinion on this cruise you get more. Read Less
Sail Date March 2018
I just go off the Jewel yesterday after a 4 day cruise. My 1st time ever on a cruise & I went on this cruise as it was bought for me as a gift. After reading the reviews I was a bit worried but we loved it. The food was terrific ... Read More
I just go off the Jewel yesterday after a 4 day cruise. My 1st time ever on a cruise & I went on this cruise as it was bought for me as a gift. After reading the reviews I was a bit worried but we loved it. The food was terrific with a great variety to choose from, the service fabulous & the entertainment fantastic. The shows we saw were great & we loved all the different trivia. The staff were friendly & more than helpful. The rooms weren't fantastic but I didn't want to be in my room anyway except to shower & sleep. Our stopover was Kangaroo Island & I found that a bit boring unless you booked a shore tour(which I didn't) but that was ok cause we went back to boat and relaxed. There was plenty do do & we tried to do as much as we could in the time we were there. I'm definitely going to go again & can't wait to see their improvements. Well done to you all. We had an absolute ball :) Read Less
Sail Date February 2018
We are a couple in our sixties and experienced cruisers from the UK. We were visiting family in Melbourne and did the Pacific Jewel 5 nights to Tasmania 20th Feb 2018. We often cruise Thomson (Marella) out of the UK so that is our ... Read More
We are a couple in our sixties and experienced cruisers from the UK. We were visiting family in Melbourne and did the Pacific Jewel 5 nights to Tasmania 20th Feb 2018. We often cruise Thomson (Marella) out of the UK so that is our benchmark for this review. Great weather, ship not full - cruise heaven. We liked the ship and the cabin/stewards and the destinations were fine. Sadly that is all the positives. You can't get anything to eat after 9.00 pm !! That is, unless you pay extra for a hot dog in a box. That's cross-channel ferry, not cruising !! Out on the open deck we asked a waiter to clean down the table that had food congealed all over it. He repeated what I said and walked off !! He avoided our table after that. Up in the nearly deserted Dome bar we sat for 25 minutes before one of the two waiters chatting behind the bar came over to ask if we wanted a drink. He told me they didn't do the one I wanted at that bar and he also walked off !! Some waiters and bar staff understood little english and ordering drinks could be like having teeth pulled. The Pantry buffet, which is not self service, offered a fair choice of food, mostly oriental but it hardly varied from day to day. It is arranged like a food court and this caused a good deal of milling about at peak times as people moved from station to station to assemble their meals. Entertainment was lacklustre. The high points were the two very blue comedians. Stage shows were average. In the entertainment lounge it was name that tune EVERY night, none of the daft TV game shows or larking about on the pool deck that make cruising fun. The cruise director, so important in promoting and encouraging everything on board ship, was low profile. Debarkation. We were all supposed to crowd into a lounge and wait for a chap at a table with a microphone to say which of us could get off the ship. There was nowhere to sit so we were reduced to sitting elsewhere and checking now and again to see if it was our turn. Why not make the announcements ship-wide? I pointed out to him that it wasn't working. The look on his face said it all. In the leaving pamphlet there was a reference to collecting confiscated alcohol. CONFISCATED?? We're not schoolkids mate we're cruise customers and we pay YOUR wages !! Overall I sensed low morale, poor motivation and complacent management devoid of imaginative and dynamic thinking. This could be just shipboard but I suspect it goes right to the top. Several Aussies we spoke to took the words out of my mouth - First and last cruise with P&O. I suggest the company send over a delegation of keen observers to a Thomson cruise to see how affordable cruising is done. Sadly this was a third rate budget cruise trading on an old and prestigious reputation that it didn't deserve.. Read Less
Sail Date February 2018
Firstly I have cruised alot with HAL and Princess Cruises but this was my first (and last) cruise with P&O. Reading online reviews my expectations were not high. Booking online was easy but when organised through a third party ... Read More
Firstly I have cruised alot with HAL and Princess Cruises but this was my first (and last) cruise with P&O. Reading online reviews my expectations were not high. Booking online was easy but when organised through a third party P&O will not answer any of your questions - even though you are a guest and have a booking number. Embarkation was easy at Port Melbourne and we boarded the ship at once, was this due to Priority Boarding we had as as free upgrade or just that there were not queues and they seemed to be moving people quickly? However, as is always the case at check-in there are too many people crowded around a small desk, all jostling for position which makes check-in uncomfortable and frustrating. Once onboard we found our cabin very easily and our cabin stewards introduced themselves. The mini-suite on deck 11 was larger than expected, clean and tidy with nice furniture and fittings. Unlike some cabins the furniture did not appear old or worn. However, for a larger cabin you do forgo balcony space. Balcony is very narrow and difficult to move around. Unfortunately the balcony had not seen a good clean in a while and the hole in the floor to allow water to drain away was partially blocked. But overall this was a very pleasant start. Eating - make sure the first thing you do when you get onboard is reserve a table for dinner. The Pantry - well what can you say, the variety is limited and its like a floating shopping centre food court. Its busy, noisy with limited seating. Restaurant is much better, quality of food and same staff each night to serve. Service was excellent, food well presented and was usually as ordered. Remember if you want to add a side order of chips or vegetables just ask and they are happy to supply. Entertainment - only went to one evening show and this was was below average. Entertainment was centred around bars, dancing, music or movies on the big screen. It seems as though not only is everything geared to a young crowd but also the party ship atmosphere is alive and well - great but what about the rest of us. The Bianco Party on deck 12 which goes onto midnight and can unfortunately be heard in cabins below. These mini-suites are not cheap but you hear music and furniture being moved all day and night long - not very restive. A note is slipped under your door the day before the Party but thats abit late, passengers booking affected cabins should be notified at booking (OH - Sorry then they may not get people to pay so much for these cabins). According to staff onboard this party always creates complaints from passengers - why keep doing it??? I don't mind a party atmosphere (I'm not that old) but I do go away to relax and unwind not to be kept awake until all hours. No ondemand TV, very few movies on TV just sports and news. Public Space - very nice inside with seating areas near cafe and bars. Onside on deck seating is quite limited. No wrap-around deck for walking and one side of ship is set aside for smokers. Shops - the usual selection of clothes, jewellery etc for sale at expect cruise prices. Great sweet shop. Ports of Call Hobart - dock in centre of town, very easy and quick to get off ship and walk into town. Lots of tour operators dockside for local trips if you haven't already booked. Trip to Mt Wellington and Tahure Airwalk highly recommended very interesting and enjoyable day out. However DO NOT book with Tours around Tasmania. The owner was very rude, driver not sure where he was going or what the tour included. Very bad customer service. Port Arthur - tender port directly to site. Ride between ship and shore was very quick and calm. We had priority tender and walked straight onto tender boat with no waiting. Maps of site provided and it is easy to walk around on own. Shop and cafe very small, they need to organise more facilities when a cruise ship full of passengers arrive. Burnie - this is a working port and therefore you can not just walk off you need to get a shuttle bus to the tourist centre. Very very long queues and process to get off ship. Waited hours to get off. At one point staff stopped the shuttle process because it was raining. REALLY - everyone was going to get abit wet walking around town anyway. Anyone who didn't want to gt wet should have stayed onboard. Not alot here to do, small place. P&O should rethink this stop As always cruise excursions quite expensive but you can arrange independent trips with alittle bit of forward planning. I was warned about the upselling and pay as you go on P&O so in some respects I was prepared for this. However the whole idea of getting on a cruise ship is that everything is included once you get onboard. There is a charge for in-room dining, including breakfast, ice-cream and bakery items from the cafe. This can start to increase your daily spend dramatically. The drinks package, which was another included bonus on our trip, is not worth the money. You would be better paying for drinks as you have them. Overall destination was great. Lovely short cruise from Melbourne but I will not be sailing with P&O again. You do only get what you pay for - I'll be going back to Princess for my next cruise. Read Less
Sail Date February 2018
The meals were really disappointing. There is no buffet and the quality was not there. Hated the sweets that was offered. I have lactose free milk and got sick of asking as they took so long to get it that in the end I did not bother. The ... Read More
The meals were really disappointing. There is no buffet and the quality was not there. Hated the sweets that was offered. I have lactose free milk and got sick of asking as they took so long to get it that in the end I did not bother. The shows were like school productions. The seats were so hard that your bum was numb when you got up. So bad that we either left before they were finished or we did not go. . It was really cold on board at times. In our room, I had to ask for a blanket. The television channels was non exsistent. Never thought that I would be pleased to get back home to night telly. The coffee was terrible that we ended up buying a jar of coffee on shore. The have coffee machines like in service stations. The also have plastic mugs and cups. At one food station, they had divided metal trays for the meal. It felt like you were in goal. Read Less
Sail Date February 2018
We got this cruise for a good price, it’s the old story you get what you pay for! This is the worst ship we’ve ever been on, if this had been our first time cruising we would probably never cruise again. The ship is a tired and worn ... Read More
We got this cruise for a good price, it’s the old story you get what you pay for! This is the worst ship we’ve ever been on, if this had been our first time cruising we would probably never cruise again. The ship is a tired and worn out old lady. Our oceanview cabin was small and shabby, after boarding we went to reception to request and pay for an upgrade, they said nothing available. The best they could offer was a foam mattress topper for very hard uncomfortable bed. The food was very average, even in the Waterfront restaurant. The buffet was stock standard just edible. Didn’t bother going to the pay extra restaurants as couldn’t stand anymore dissatisfaction. The entertainment was so poor we left after a short time each night. The third night entertainer was the same as the first night. The staff that work the hardest, room stewards and table clearing staff etc. were lovely, but the rest looked like they didn’t want to be there. Such a disappointing trip :( P.S nothing worth watching on tv, no in-house movies or Foxtel. Read Less
Sail Date February 2018
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