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10 Helpful Votes
Sail Date: August 2017
Firstly let me say how wonderful all the crew were. Our cabin crew were so helpful friendly and efficient. Food overall was delicous except for shell and bone we ordered the cold seafood platter the seafood was not good watery tasteless ... Read More
Firstly let me say how wonderful all the crew were. Our cabin crew were so helpful friendly and efficient. Food overall was delicous except for shell and bone we ordered the cold seafood platter the seafood was not good watery tasteless and tough. Why they have no salads on that menu is beyond me. We also had the high tea please p&o advertise this better for it was the best high tea i have ever had,unfortunatly people we spoke too had not seen anything about it and missed out. Yes you have renovated. Sorry to say the loo's missed out. Being a little short i found it nearly impossible to see much of the shows so i think the marquee might be needing a upgrade. What i did see was excellent. Our cabin was old but clean but definitly needing a little reno. Overall we loved our short little cruise and are looking forward to our next cruise on the eden. Read Less
8 Helpful Votes
Sail Date: June 2017
We disembarked from the Pacific Eden last Monday and feel that some feedback is definitely necessary. P&O used to have a fabulous reputation when we lived in the UK but this experience has seriously undermined that expectation. The ... Read More
We disembarked from the Pacific Eden last Monday and feel that some feedback is definitely necessary. P&O used to have a fabulous reputation when we lived in the UK but this experience has seriously undermined that expectation. The location of our cabin was very disappointing - please see below. The constant queuing for everything is totally painful. Queuing like cattle to possibly be able to book a "speciality" or even the standard Waterfront restaurant and if you are not fortunate enough to get in on time to book after queuing for over an hour (on a daily basis) you can queue at the pantry food court which has insufficient seating when you want to eat. This could be easily remedied by allowing pre-booking prior to boarding and would also allow for a fairer allocation of slots. This was a Food and Wine cruise and the quality of the food was extremely disappointing. This opinion is based on the Waterfront, Dragon Lady and the Pantry as we were unable to get a booking at Angelo's. Portions were small, food was cold (especially in the Pantry) and the taste was lacking. It appears P&O are cutting costs under the guise of an improved dining experience. Many stations in the Pantry were understaffed causing even longer queues. The kids club was oversubscribed and full despite the booking website advising that numbers in each age group were limited. Therefore, restricting our ability to attend the seminars etc. Staff seem to be pretty miserable and are not keen to do anything other than the bare minimum especially in the bars. Is this due to the lack of tips on offer? Some positives: High Tea in Salt was very good. ($20 per head on sea days) Bed was comfy - shame our sleep was so disturbed! Cabin service and cleanliness was good. Entertainment was good but again the venues were often too small for the numbers who wanted to take part. The entertainment staff could have easily utilised the pool deck as the retractable roof and ample seating made it a very pleasant area which would have been way less congested than the ocean bar. Decor was pleasant. The gym is a decent size and well equipped. All in all this experience was far from 'Like no Place on Earth' and it is unlikely that we would choose to cruise with P&O ever again based on the short "break" we have just had. Read Less
7 Helpful Votes
Sail Date: February 2017
We had a very enjoyable cruise on the Pacific Aria. Our cabin (9090) was quite spacious with a balcony & spa bath. The stewards were fantastic with daily servicing and turn down service, even leaving a cute towel animal one evening ... Read More
We had a very enjoyable cruise on the Pacific Aria. Our cabin (9090) was quite spacious with a balcony & spa bath. The stewards were fantastic with daily servicing and turn down service, even leaving a cute towel animal one evening (a penguin). The activities were continuous, but the booking process was a bit frantic - queues of people waiting to book restaurants and activities upon boarding. We boarded in the first half hour and got a place on every activity and restaurant, but there were only a few places left in some cases. The restaurants were average, with Waterfront food and service being not good at all. The service at Salt was excellent, and the food was very good. The bar service was very good, and there were plenty of staff around asking if you wanted a drink. The quality of the activities was very good - I have attached the activity schedule & daily listing which is delivered to the cabin each night for anyone who is interested in going on this cruise. We had no idea what to expect on board and were pleasantly surprised by how many food & wine relate activities were available. My recommendations - as soon as you get on board go up and book your activities and restaurants. Make sure your wine and cocktail times are in the afternoon - drinking at 11am is not so great! Also, we lined up activities at 1pm, 2pm & 3pm - it was hard going! I would suggest doing the 1pm & 3pm only! The Martini & Cocktail Mixing classes were great - especially Agnes who ran the Martini one - so funny! The boat was clean and in quite good condition, aside from a mildly unpleasant smell from behind the bars when the dishwasher was running. The staff entertainment was not the best - the Sideshow Alley & Velvet Rope shows were quite amateur. There was a great piano singer though, Raymond Vee (I think). We had the beverage package - non-alcoholic. I don't think we saved anything, maybe broke even, but it was so nice being able to get juice, coffee, ice coffees, mocktails & water 'without paying' (as we had paid 3 months earlier). The drinks prices were very reasonable though - juices about $3 and cocktails mainly $12. The bar staff will make cocktails not on the menu upon request, if they are not busy. These usually cost more than $12 (up to $17). All in all we have a very enjoyable weekend and would go again in a heartbeat. Read Less
17 Helpful Votes
Sail Date: September 2016
The food and wine cruise on Pacific Aria was absolutely amazing. From the moment we lined up to check in (the line moved very quickly) to when we first opened the door to our amazing room to the moment we unfortunately had to leave the ... Read More
The food and wine cruise on Pacific Aria was absolutely amazing. From the moment we lined up to check in (the line moved very quickly) to when we first opened the door to our amazing room to the moment we unfortunately had to leave the ship (which took all of a very quick 5 minutes) we had an amazing time. We got an upgrade on the level of our cabin due to our cruise being for our 20th wedding anniversary. Our cabin was beautifully furnished and extremely comfortable. The bed was comfy and the added bonus of having a tv and dvd player was great for relaxing in bed late at night. The bathroom was very clean and easy to use. We also had a great steward (thanks Richard) whom was always at the ready to assist us. We mostly dined at the pantry which we absolutely loved. The food was always yummy and the various daily selections blew us away every time. The staff in the pantry were always very nice and extremely helpful. We dined twice at the Waterfront restaurant but felt the food came nowhere near the quality and selection of the pantry. Loved drinking the yummy cocktails. The ship itself was beautifully furnished with great colour schemes. I loved the blue room. It was always such a pleasure to walk around the ship. The games that were on during the day were always great fun and we had lots of laughs. The night time entertainment was great and we even got to watch the nrl grand final. My husband and I had an awesome time on the Pacific Aria and never once did we feel unhappy or disappointed. (except when we didn't get in quick enough to book into Angelo's and the Dragon Lady. Do this as soon as you get on board. We were still happy though) Can't wait to do it again, this time with our three children. Had an awesome time, loved it, loved it, loved it. Read Less
3 Helpful Votes
Sail Date: June 2016
This was a food and wine short cruise. It was the first time we had an interior cabin which was right up the back of the ship. With the beds pushed into the middle for a queen, there was not a lot of room left down the sides to actually ... Read More
This was a food and wine short cruise. It was the first time we had an interior cabin which was right up the back of the ship. With the beds pushed into the middle for a queen, there was not a lot of room left down the sides to actually get into the bed. However, there was heaps of storage space being a cabin for 4 people. It ended up being a great location as we only had to walk out the back door and then up to the buffet area, or down one to the adults area. There were 6 of us travelling together so we always booked a table for dining together. The food was good but the service was a bit lacking. The entertainment was good but we did not undertake any of the wine appreciation activities. We did however, attend a food demonstration which was really entertaining. We took our own accessories for the Gatsby night. It didn't cost much for headpieces for ladies and coloured braces and bow ties for the men. It ended up being a good night. We did intend going to the Bianco party but it was really cold up on deck but we did see a lot of different versions of white from passengers. Read Less
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