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92 P&O Australia First-Time Cruisers Cruise Reviews

We booked the cruise long before we realised it was a renovated ship, rather than a brand new ship, and before it made its maiden journey in Australia. This was our first ever cruise and 4 nights seemed a good idea to try it. We are early ... Read More
We booked the cruise long before we realised it was a renovated ship, rather than a brand new ship, and before it made its maiden journey in Australia. This was our first ever cruise and 4 nights seemed a good idea to try it. We are early 60s. We continued to read the reviews and they were not very favourable slowly improving from a 19% approval to 23% by the time we departed. Like many others we were a little worried, however, we were pleasantly surprised. We had a cabin on level 6, pleasant enough with an extremely comfortable bed (the divided mattress type) and pillows. The shower hot and strong and loo worked. It had a small lounge but unfortunately no fridge. This was an issue as I needed it to keep medicines cold and had requested it a few weeks prior. Fortunately problem was fixed by departure by our fabulous room steward. We only ate at the Pantry and we preferred that concept over a buffet, and we enjoyed the food that we had. We had a few cocktails and bought the soft drink package. We found the embarking and disembarking very smooth and our trip from the ship to Mornington Peninsula and return also well organised. Overall we enjoyed the experience but enough to know that we are probably not 'cruise people'. We were disappointed in the entertainment generally speaking. The trivia games and shows ran for a short time and we did not go to the theme nights. The movies were often very old eg Big, Mumma Mia. We were surprised by how many people have done 20 plus cruises though. The other reason I will never do another cruise is I was very seasick, almost as soon as I was out of Sydney Heads. I had taken Kwells and later tried the tablets bought from reception called Avomine. Sadly, a few hours later I was at the medical centre receiving an injection by the nurse. This was not cheap but I would never complain as it fixed the problem somewhat but I still could not go up to the higher levels of the ship when the seas were rougher. I mention this for people like me that suffer motion sickness easily that the Pacific Eden may not be the best ship to try. Read Less
Sail Date January 2016
This was my first cruise and I went with seven other girls, two who had cruised before. We went on the Pacific Eden and were really excited until we started seeing all the negative feedback, but decided this was our trip and we would enjoy ... Read More
This was my first cruise and I went with seven other girls, two who had cruised before. We went on the Pacific Eden and were really excited until we started seeing all the negative feedback, but decided this was our trip and we would enjoy being in each others Company. The embarkation was easy, travelling from Sydney Central Station by taxi took about 20 mins and cost around $30. Staff were very friendly, professional and guided everyone in the right direction. Our boarding was delayed 2 hours but ship still set off at 6pm. We were able to have something to eat once we boarded. The food was great, tried most of the restaurants and ate in the waterfront and pantry as well - all really nice, great choice, not big portions but you could go back for more and we never encountered any line ups. The only line ups were at the Coffee/Ice Cream where you paid $3.50 for a small coffee and it was excellent. We tried Salt Grill - superb - food was excellent as was the service. All staff in every restaurant were very friendly, polite, professional. It would appear that P & O took on board the feedback as I or anyone in my group could fault the service. Cabins were very clean, beds and bed linen of exceptional quality. Cabin stewards very helpful, friendly, professional. We went off at Mornington Peninsular for the day - tender process was easy and well organised. Disembarkation was again well organised. Entertainment on board of a high standard and the Entertainment director has out a lot into the shows and all the entertainment crew were fantastic, mingling with passengers and just having a lot of fun. We enjoyed the trivia (in particular the music through the decades) as well as a couple of games of bingo and dressed for each of the theme nights. Overall it was a fantastic 4 nights away. My tip would be to work out what and when you want to eat and book the speciality restaurants as soon as you can - they book out very quickly. Drinks were well priced around $39 for a good bottle of wine, $16 for cocktails etc. We also ordered a birthday cake for our friend at Angelo's restaurant - the cake was magnificent and the staff made such a performance of presenting the cake - it really made the night. Read Less
Sail Date January 2016
My first & last, ship was meant to have been refurbished garbage.baths dangerous for older travellers had to climb up over old baths to have a shower.no fridge,no clock radio.food thepantry y was like a cow shed lining up for the same ... Read More
My first & last, ship was meant to have been refurbished garbage.baths dangerous for older travellers had to climb up over old baths to have a shower.no fridge,no clock radio.food thepantry y was like a cow shed lining up for the same food every night.asked for a wake up call at 3am on the morning of australia day still waiting.nothing to do on board most people sat around the pool aera wonder if most people held their urine in the unkept pool,most sat and drunk coffee if the coffee machines were working.the first night we had to get the maintance man to show us how to use the tap over the bath.had to have room service as I was in isolation I got bread & jam still waiting for a knife.we believed the aria was docking in the passenger terminal instead around at white bay balmain.glad to get home people who thought the ship was okay I wonder what they live in.tv wasn't working had to get help,public toilets blocked its a wonder the travellers didn't get cholera told us to wipe door handles but there wasn't many tissues around just empty boxes.staff worked long long hours us Aussies would never do that, Read Less
Sail Date January 2016
My wife wanted to take me on this short cruise to see how I would cope on a longer cruise in the future and to determine what my expectations were. We were able to get a good deal on the suite (10030) as it was expected to gave us a few ... Read More
My wife wanted to take me on this short cruise to see how I would cope on a longer cruise in the future and to determine what my expectations were. We were able to get a good deal on the suite (10030) as it was expected to gave us a few priority perks (embarkation / disembarkation / dinner bookings) and a bit more room. Having never done such a cruise I had little to compare to for size of the room - the suite was about the size of a standard Sheraton or Intercontinental Hotel room but with a lot of storage area for stowing things away. The bed was very comfortable (slept very soundly) but the television (which we rarely looked at) was strangely small for the room. The rooms have not been refurbished and look a little old and tired - though some of the furniture looks to have been replaced but not all. There is nice outdoor furniture which is comfortable. Found the curtains somewhat thin so the sun came through at 5am in the morning. Overall not bad. The best part was the two cabin stewards taking care of our room - very attentive, nothing too big a problem and lovely natured. Please note this is supposed to be a refurbished ship recently purchased from another liner - the plaque showed built in 1997. The common areas look to have been upgraded but the living areas i.e. suites had not evidently. There is new paint on the balcony but you can see wires handing down and wear and tear issues throughout. We booked three restaurants - Salt (Luke Mangan), Dragon Lady & Angelos. Salt (1st night) - lovely food as you would hope for from a Luke Mangan restaurant but having been to his restaurant Glass at the Sydney Hilton, you can't compare the service. They need a bit more training about the basics - like taking plates away when both parties have not completed their meal (OK in a cafe not in a good restaurant). Reasonable overall. Dragon Lady (2nd night) - lovely decor but possibly the worst asian food I have ever had in my life. Tasteless (for all items), dry (for what should have been slow cooked beef cheeks) and soggy (for soft-shell crab). The crème brûlée was like an omelette as it was so over done. I thought it might have just been me being precious but after looking around the restaurant and seeing the reactions of the other diners I was not alone. Angelo's (3rd Night) - Service much better than Dragon Lady. The food was no where near perfect but by this stage it was obvious that the food was coming from a central kitchen and the Italian food travelled better than the Asian. Went for another long cooked meal - this too was on the verge of drying out (we were eating at 8:00 so I suspect they had cooked everything in one go for earlier clients). The pasty desert which was supposed to have ricotta in it was empty and dry. The Pantry is the new version of a smorgasbord - they basically break it into different types and serve it too you. We had breakfast here one morning and it was quite alright - nothing to write home about but no issues. We did also get breakfast in our room but it was cold by the time it got to us (along walk to deliver not the waiters fault). As for lunches and dinner at Pantry - very bland, very boring food. I asked the Indian food server (the food was Indian he wasn't) if there was anything spicy and he said "no". Like they were appealing to the lowest common denominator. We also ate at the grill near the main pool - $15 for a bucket of prawns, $3 for a burger, $3 for pulled pork roll and $9.50 for pizzas. Obviously do a better job when cooked for order. All very nice. Conclusion - whoever is in charge over the food needs to have a good think about what they are providing - poor quality for items that simply shouldn't be and boring / bland and dried out food on offer. As for the bars - lots of them of different make up. The waiters seemed enthusiastic though again in some instances undertrained. Management fault again. Blue Room (salsa music) and Ocean bar were our favourites (the later also had morning coffee) with attentive service. There was a very nice fellow who got used to us coming in after / just before dinner at the Blue Room each night and he couldn't have been more helpful. Wish I could remember his name as he was a standout on the cruise - ironically he always remembered our names. We didn't go to the day trip on Moreton Island as I had been there many times previously. They had issues getting people on and off (due to sea conditions) and I heard a few people got sick on the tender transfers but as far as I could see it was very professional with more than enough notices. Embarkation and Disembarkation were no issues for us and again it seemed to be quite professional. Enjoyed but there is room for improvement and obviously what pay for (Salt / Grill) is what you get. Read Less
Sail Date January 2016
My partner and I booked this cruise in New Zealand to travel ex Aus to New Caledonia and Vanuatu. 1st issue was we were sent updated boarding times. We then arrive to find out we are last there and almost missed embarkation. Fine, ... Read More
My partner and I booked this cruise in New Zealand to travel ex Aus to New Caledonia and Vanuatu. 1st issue was we were sent updated boarding times. We then arrive to find out we are last there and almost missed embarkation. Fine, anyway 1st impression of the boat as it sat moored were so so.. Certainly looked like it had been around a while. The cabin: Anyway, we get on board, find our cabin with zero guidance from staff after going past the VERY rude, and consistently rude security staff (they were something which irritated me more and more as the cruise progressed, power trip much?) Get to the cabin, its OK. Certainly not new or done up as is suggested, think 1995 if you are lucky. Worn out couch was unusable asides from sitting things on it, and low and behold - No fridge! Then we noticed when trying to sleep, the window creaked. And creaked, and creaked! Seriously annoying. Air conditioning was as useful as a 5inch fan blowing warm air on you when you sleep in 30 degree heat. Bathroom, used a bathtub shower (with a broken tap) which is frankly dangerous in moving seas, not impressed. Luckily bed (well beds, 2 x singles pushed together) were newer than the boat and relatively alright to sleep. The ship is old, and the ship is stuffed. Lets be honest. Holland America sold it because it was heading for scrap, obviously that's where P and O do their shopping. I want to be clear, the boat has not had this amazing overhaul like they claim. Its a dog. It has a few areas where new paint has been painted (they are still doing this as you cruise, brilliant) but overall its shocking. Just walk around the back and try open the busted doors to climb to deck 10/11. Many things out of order, lifts etc. But the major, ask any Pacfic Aria passenger about - The Plumbing. The old vacuum toilets DONT WORK. If you like using the toilet and having to look at what you left there for hours, the Aria is for you. Also frequent toilet spill overs, and one day some cabins on deck 6 spewed everything up, through the cabins and into the corridors. That was a smell to wake you up. I was horrified to see after all these major issues, they sailed the ship again within hours of us getting off with more victims. I watched it sail from Brisbane airport down the river thinking how glad I am to be off that thing. People will get sick, frankly the boat is not seaworthy. I could go on and on, the food was something to behold as well. I do not know how they manage to make everything taste as awful as they did. Thanks P&O, I lost weight on my cruise. If you like tasteless, cold, canned and tinned everything, youll love this. I also hated the constant hounding from the sales people at the overpriced elemis at sea (240 bucks for a massage? really??) and the clowns in the photo booth. I spent the first few days avoiding these sales traps, felt like a harvey norman store at sea. The destinations were fine but p&o have nothing to do with them. I can recommend never booking a tour through the ship - you will be ripped off in a big way. Entertainment was poor, DJ Saccary or whatever handle he goes buy has some horrendous music taste and forces you to listen to his rubbish. If you want to kill the buzz, get this guy to your party. The entertainment director was just irritating, and loved herself. The amazing prizes for her trivia shows (which if you are not an aussie, dont bother) included a $2 credit card holder or a glass case. yay. I use the term entertainment loosely. Mind you the kids roaming around in gangs yelling and screaming seemed to enjoy it. P&O are not an affordable all inclusive holiday, the extra costs are everywhere. So its expensive, dirty and rather boring. Many many other areas are a sore point, however the reviews from all are pretty consistent. I also think we were lucky as when it rains, this boat really shows its colours. I plan to complain to P&O formally and I also think the maritime watchdog should be looking at this company. Avoid like the plague, or risk catching it. 1st and last time. Read Less
Sail Date January 2016
We just got back from this cruise (our first experience with crusing and I'm hooked). We were quite worried given the negative reviews, however, it was a fantastic experience. Embarking was quick and easy, our cabin was perfect, ... Read More
We just got back from this cruise (our first experience with crusing and I'm hooked). We were quite worried given the negative reviews, however, it was a fantastic experience. Embarking was quick and easy, our cabin was perfect, almost every crew member we encountered during the trip was friendly and helpful, there was only 1 bucket catching a leak during the whole cruise and I only noticed it because of all of the previous reviews. We enjoyed the shows and the live music (particularly Sibling Rivalry in the Ocean Bar - don't miss them). 7 out of 8 elevators were in service (unlike previous reviews). The shower isn't difficult to work (yes there are 2 knobs - one for temperature and one for the flow of water - not rocket science). Spas were working (but always full of kids). Washing machines and driers were working and everything was very clean. Being a smaller boat there are less activities, but we were never bored and neither were the kids. There are a lot of things we didn't get to do. The only small complaint I would have is with the food - it was often very good, but it was also a bit hit and miss. Some of the dishes had an unusual flavor. I didn't eat the same thing twice unless I loved it so much and wanted more - there was plenty of variety. I saw that there had been complaints about the ship rocking due to being smaller - apart from the 1st night when we had 53 knot winds, I didn't notice it and didn't see anyone else feeling unwell. I drank tap water the whole time from the bathroom in our cabin - it was clean and tasted good. I can't wait to go again. Read Less
Sail Date January 2016
We departed on the 11th of January 2016 for a relaxing cruise. The first thing we noticed was the ease of getting on the boat, unlike an airport there was staff everywhere to help with luggage, fill out forms and give you advice. A great ... Read More
We departed on the 11th of January 2016 for a relaxing cruise. The first thing we noticed was the ease of getting on the boat, unlike an airport there was staff everywhere to help with luggage, fill out forms and give you advice. A great start. Once on board we received exceptional service from all staff who appeared to actually enjoy their jobs. Our cabin was fine 5th deck interior ( a result of booking very late) Our cabin steward Floraliza was pleasant and hard working keeping ours and I suspect 19 other cabins spotless. The food was first class the entertainment very good with plenty of activities to keep you occupied if you need it. The thing that surprised me most was the price of things. Drinks were pretty much on par with restaurants, coffee $3.50 for a cappuccino, cocktails $12 - $18. The shops selling every day items (bandaids, sunscreen first aid etc. were resonable. I expected everything to be hugely marked up. Duty free alcohol was on par with Port Vila prices maybe a couple of dollars more. Overall we had a great trip and will cruise again. Suggestion: Names on tags of staff and guests could be more prominent - makes it easier to say hello for those of us with bad memories for names. Read Less
Sail Date January 2016
My Husband & I were excited but a little anxious about heading on a planned P&O trip due to the regular negative feedback people had left on P&O Facebook page! We decided it will be what we make of it! Sorry about the essay ... Read More
My Husband & I were excited but a little anxious about heading on a planned P&O trip due to the regular negative feedback people had left on P&O Facebook page! We decided it will be what we make of it! Sorry about the essay but our trip was 98% positive keep reading! Here is our review: We have just returned from comedy 'taster cruise' off Melbourne on the Pacific Jewel. We were in a level 5 'budget' cabin after purchasing a deal from scoupon. Our cabin was fabulous, easy to get to, clean, comfortable bed, tidy, good view & had everything we needed. Even the cloth shower curtain didn't get stuck to you (as they do.) Our room stewardess Liza was most attentive & made sure our every need was met! Her towel art- very cute & clever! Note: Tip your steward in person! In fact, all of the staff couldn't do enough for you, most of them loved their jobs! The entertainment/shows/bands were all great & there was a huge variety of things to do included in your ticket price!! Yes you had to pay if you wanted to do bingo, casino, some craft, & adventure activities (if you didn't everyone's ticket price would be higher!) There was so much to do at times there wasn't time to stop without 'missing something!' Now for the food..... I am a chef & we found the food to be good. The Pantry is a novel idea for a buffet, it allows for a variety of food without a single queue everyone lined up in. Indian, Asian, fish/chips/pizza Mexican, Roast, salads/soup/ sandwiches & of course dessert!! In 3 days I wasn't able to try everything, however the food we had was hot, tasty & better than the 'buffet slop' some places dish up. We were quite annoyed at the constant whinging & comments about the food onboard!! Folks you need to remember the chefs are feeding 2000 people every meal sitting for a DAILY budget of at a guess $15-$20pp at most!!! What do you expect?? One thing I will say is I hope they change variety of dishes more often on a longer cruise. However, like I said above, because we were there only 3 days we didn't have to eat the same thing twice (unless we wanted to!) The Waterfront restaurant was available unlimited (you could eat here every meal if you wanted) for a 3 course meal breakfast/lunch/ dinner for no addition cost. I would describe this as 'formal dining' with budget A La Carte food. You needed to book a table in this restaurant which had staggered times (the booking process was a little clunky & could use a little work)- more complaints heard (again how many meals do you think chefs can prepare at once!) The service was fabulous and staff were almost too attentive, the meal's we had were served quickly, were nice & presented well. The steak was cooked med/rare but was chewy, however it wasn't eye fillet or scotch so difficult to make tender!! The other courses spot on! Overall we had a positive experience & really enjoyed ourselves. We have picked up lots of tips for a longer cruise next time! As for all the 'negative Nancy's' out there you're never going to be happy as you clearly want champagne on a beer budget!!! Remember you get what you pay for! Read Less
Sail Date January 2016
P&O advertised ship as new ship, it wasn't. It was a new ship to their fleet but built in the 1990's. The cruise was so boring with very little for passengers to do. The entertainment director should be ashamed. The evening ... Read More
P&O advertised ship as new ship, it wasn't. It was a new ship to their fleet but built in the 1990's. The cruise was so boring with very little for passengers to do. The entertainment director should be ashamed. The evening shows were good, but why did we have 3 nights of movies instead of shows? Daytime on-board activities consisted of things like, open deck stroll, board games, bean bag toss, table tennis (there are only two tables which were always occupied), basketball / volleyball (only one court). 3 bands all playing same type of music (predominantly jazz). There was a small dance floor but no-one there playing music to dance to. There was one short dance lesson per day with no social dancing as such. Many people wanted to dance but couldn't. We in the end stayed in our cabin watching TV out of sheer boredom. Half way through the trip we found out you could borrow DVD's which we did until the DVD broke after the first DVD. They had a cinema with day time movies but the globe blew on day 2 and no-one fixed it despite being told. The cruise would have been OK if the Entertainment Director actually did her job and programmed activities that entertained. Karaoke and Bingo is not for everyone. Everyone we spoke to said this was the worst cruise ever. Some had sailed with P&O before some up to 8 times. These seasoned cruisers did say that other P&O cruisers were a lot better than this one and we should not form our opinions from this cruise alone. It will be hard for us to book P&O again due to this mind numbing experience. Please lift your game P&O. Read Less
Sail Date January 2016
Like other cruise critic folk I read many reviews prior to my cruise. 95% were negative, thus I had reservations going in.... First thing I'll say to all those 'haters' is you get what you pay for! Don't expect to ... Read More
Like other cruise critic folk I read many reviews prior to my cruise. 95% were negative, thus I had reservations going in.... First thing I'll say to all those 'haters' is you get what you pay for! Don't expect to pay a total of around $1k for a 12 night cruise with all you're accomodation and food provided and expect 5 star everything. If you want that go to a high end resort - pay the standard $1k per NIGHT (not including food!) and you'll get you're 5 star experience. P & O clearly states they are a 3 to 3.5 star cruise. Boarding the ship was seamless in consideration of the volume of people. As we stayed in a suite - yes I paid the extra! I will agree that our 'priority' checkin didn't seem to count for much but we were there early anyway so found ourselves on board approx 1.5hrs after arriving at the Brisbane wharf. All good here. Our room was fantastic (again - what you pay for), it was clean, spacious, had plentiful storage, comfortable king bed, nice balcony, etc. paying the extra we also received many extras. Refer to their website for the long list. The less you pay the greater the likelihood of not as good of an experience. Such is life. Our room attendants were 1st class and did a fantastic job under adverse conditions. I work with people who put in less than half the hours you guys do each week and they are constantly tired, whingy, and generally depressing to be around. You were both like a breath of fresh air. Thank you! Again, I disagree with the negative food reviews on board. Starting with The pantry - the variety is more than sufficient. Does it really hurt you to have to maybe consume the same thing twice during a cruise?? The quantity - if they don't give you enough the first time go back for more. It's all you can eat! Also the quality is not as atrocious as what people make out. It's average and what you would expect for the layout. Waterfront - didn't go much as we were happy with the pantry but always had good food and friendly service. Dragon lady - didn't try it. The grill - when you're craving a pizza or burger it was always great. Salt grill - incredible experience all around. Can't fault the food, service and nice quiet ambience. No it's not expensive as some people have stated!! For a 3 course meal like that you'll be paying 3 times as much at other fine dining restaurants around Oz. There were always many spare tables too because people didn't seem to want to pay/get dressed up a bit. Also for those that said they were somehow still hungry after a marquee performance - room service is available 24/7. Pay the measley fee and eat that in the comfort of you're own room....without pants!! Public areas are all very modern and inviting. Love how there are little 'escapes' for couples. Shopping options good, entertainment a plenty. Don't understand how people can be bored or have nothing to do!! They have thought of everyone from a 1 yr old to an 80 yr old. At the end of the day I went on the cruise to see Vanuatu and Fiji - the ship came second in order of priority but you can't complain of the numerous things to do onboard...it's what you make of it. Sure beats sitting in a plane or car. All staff very friendly, welcoming and generally nice. Considering the time they spend working away from home and family averaging 12 hr days, it's truly incredible. Issues I had were sleep! I'm a fairly light sleeper so I was always sleep deprived. Kids running around on the decks till all hrs of the night was the main reason. I don't think this is P&O's fault more just bad/lazy parenting. People slamming cabin doors....again not P&O's fault just selfish people not thinking of others. Spa prices were too high! Massage and facial for my wife and I cost over $600. It's a shame because I would of loved to get more done but the costs of all treatments I just couldn't justify. A few rude tourists whinging about small things also annoyed me. Be grateful you are able to have this cruise experience where many around the world are not. Lastly, I found the ship quite rocky even on calmer days. Just a heads up if you struggle with sea sickness!!! Otherwise all good!! Fantastic experience both on and off the ship, I feel blessed to be able to have done it. Read Less
Sail Date January 2016
Now as AverageJo said.... Let's clear things up! We read so many negative comments on here, we were about to cancel the trip and lose our money, thinking the lost money would still have been a better outcome. Well thank goodness we ... Read More
Now as AverageJo said.... Let's clear things up! We read so many negative comments on here, we were about to cancel the trip and lose our money, thinking the lost money would still have been a better outcome. Well thank goodness we gave it a go. Those whingers and whiners out there.... yep, we saw some of the issues you raised. Did it interrupt or negatively impact our experience - definitely not. I would hate to live in a world where the negative holds the power. This ship and crew gave us our best holiday ever.... EVER. And yes, we were told there is so much better cruises out there. Well if there are, we can't imagine much better. The staff who work 14 hours a day, 7 days a week... were always happy, accommodating, friendly and approachable. The Pantry food was good and yes, on a lengthy trip might start to get boring.... but then you have at least 4 other places to eat!! And the best was the Waterfront of us - 2 adults and 2 kids under 12. The service, food and experience were great. Then there was the entertainment. With the split up of port stops, we always have something to do.... or if needed nothing to do! The floors shows were amazing, the kids club fantastic, the gym was excellent, the pools great, the bars wonderful. Well done to all the staff on board. Stuff the negatives. It's a mindset! There were odds and ends that could be improved - i.e free kids ice cream. But, when you stop at a place like Suva.... and see the people and how they live.... and then get on board to a twice serviced room (internal too and still great!), with food at your beck and call, with friendly staff all around you, with entertainment for all, with tours and beautiful beaches, and at a very reasonable price for 4 people ... seriously how could you complain? It was our best holiday and we would definitely recommend this cruise ship. Thanks to all the staff on the Aria.... especially those behind the scenes - the chefs, engine room staff, maintenance staff, bag collectors etc. Well done to you all and thank you. Read Less
Sail Date January 2016
I do not appreciate being the test dummy for an international cruising company to help them sort out their inadequacies and failings as a service provider. We changed rooms 5 times in 7 days as they could not get the toilets working. The ... Read More
I do not appreciate being the test dummy for an international cruising company to help them sort out their inadequacies and failings as a service provider. We changed rooms 5 times in 7 days as they could not get the toilets working. The entire deck 9 port side had similar problems which were not resolved at anytime during the cruise. The final straw came when the toilets actually began to overflow and spill into the cabins. The Aria is an old ship with a very dubious refurbishment. on the surface things seemed okay but very little worked properly, the food was mediocre and the less said about the entertainment the better. A very expensive but thoroughly unpleasant experience which will never be repeated. As the ship had only had its relaunch voyage a month earlier very few of the systems worked properly and the crew, although lovely in themselves, gave the impression that they were continually 'fighting fires' and trying to rectify issues as they went along. Everyday presented new and interesting ways to ruin your holiday however the great consistency was the failing toilets. It was always an exciting time at 3am, having to get dressed to use the public toilets and then playing the lottery of whether the public ones would flush. A very poor performance from P&O in this case. I think the high point was when we sat down to dinner with another couple who said ' we are having an awful time with the cabins but there is one poor couple who have changes rooms half a dozen times' They were quite surprised that the couple they were taking about was us, almost as much as I was surprised about our new found celebrity status as the nomads of Aria, maybe David Attenborough could make a documentary about our travels from cabin to cabin. With this, I am therefore sure I am not the only person delivering a negative review. Read Less
Sail Date January 2016
Top 10 issues with the Pacific Aria: 1. The cabins flood. All types of cabin, on multiple levels, including suites and especially the penthouse. This is because the external drainage system doesn’t work and the seals around the ... Read More
Top 10 issues with the Pacific Aria: 1. The cabins flood. All types of cabin, on multiple levels, including suites and especially the penthouse. This is because the external drainage system doesn’t work and the seals around the external doors and windows have eroded and haven’t been refurbished. As soon as any water gets onto the external decks, it ends up in the cabins, goes out into the corridors, runs down the internal stairs, and also leaks down into lower cabins. When the carpets begin to dry out, the smell is unbearable. The build-up of undrained water on the decks also causes the ship to list alarmingly. Don’t leave anything on the floor of your cabin, and pay close attention during the evacuation drill (although the lifeboat used to take us to Hamilton Island also leaked significantly, so perhaps it won’t even matter). 2. The Elemis spa hard sell. The staff at the Elemis spa use all kinds of shady tricks and intimidation to attempt to extort money from passengers. The relaxing effect of a couples massage is somewhat undone when you’re shut into the room afterwards, whilst the masseuses split you up and simultaneously try to pressurise and berate you into taking additional costly products and treatments. Another tactic - telling customers who’ve booked in for a treatment that they have in fact actually booked in for a much more expensive treatment. Continuously trying to pressure customers who are in the middle of one treatment, into taking an additional treatment at the same time, despite the customer repeatedly declining this. It would be nice if the Office of Fair Trading would take some action against Elemis and P & O for this outrageous behaviour. Stay out of Elemis at all costs. 3. The food is low grade pig swill. In fact, it’s so bad, that I’m suspicious about the authenticity of any review which says that the food is “tasty”. Scrambled eggs are made from powder. Disgusting. Sausages are made from some kind of artificial substitute. Disgusting. The black pudding is the most repellent piece of food I’ve eaten in my entire life. It is so unbelievably bad, that I actually recommend you try it once. In the restaurants, the meat (notably the beef) is predominantly fat, and is flavoured with salt, salt and salt. Copious and sickly amounts of butter are also used as the other source of flavour. Everything is a simulation of a piece of proper food. If you order a croissant, you’ll get bread shaped like a croissant. The Pantry is poor. Avoid Angelo’s like the plague. The Dragon Lady is surprisingly passable (if you can get a table). Waterfront was also passable (but then we were comparing it with Angelo’s). 4. There is an incredible amount of ship movement, even in calm seas. I excitedly shot out of bed one morning and over to the window, to view the huge storm I presumed was taking place. Nothing. Calm seas. A touch of breeze perhaps. This lead to full days of many people being sick. One day the pool was closed (and half the water lost) because there was so much movement. One can only imagine what will happen when the boat encounters any kind of seriously rough sea. Stock up on hard-core anti-sickness tablets. 5. The communal areas are shoddy. The ceilings leak when it rains. The ceilings leak when it’s dry (I’m guessing it’s the air conditioning system). Water cascades in from the decks. Buckets everywhere. Areas taped off. Waterfalls cascade down through the lifts, which are out of service most of the time. Inside the lifts, the handrails are broken, and the name ‘Pacific Aria’ is on pieces of cardboard taped over the ship’s previous title. Contact P & O for an early cancellation and a full refund if you have mobility issues, as you won’t be able to move between decks. 6. The staff. Some are very rude (one woman refused to look at me whilst speaking). Some tell outright lies to your face (“this is the first time the cabins have ever flooded”, “we had 2 metres of rain”). The captain woke everyone on the ship at 5am with an in-room announcement about the laundry having to be checked for a fire. He made a second in-room announcement about there being no fire (5.05 am?). He made a final announcement explaining (unconvincingly) why he required to keep making these in-room announcements (5.10am). Coincidentally, the staff drill used a few days later was an identical scenario regarding a fire in the laundry. Annoyingly, all other announcements made on the ship (i.e. the ones you need to hear) aren’t made in-room. Treat everything you’re told by staff with due scepticism. 7. General state of the cabins. They badly need to be refurbished. We were in a suite and bits of peeling wallpaper had been taped back on. The sockets hadn’t been converted to Australian sockets. In the dressing area, you could only use American or European plugs. In our bathroom, there were screws missing from the door handle, there was rusty water running from some of the fittings, and every hook on the shower curtain was completely rusted. I’m also convinced that our towels weren’t changed – just refolded once dry. Bring a plug converter if you plan to use a hairdryer or straighteners. 8. The air conditioning has a mind of its own. From freezing in the morning, building gradually throughout the day to a balmy 28 degrees. It seems to be impossible to override this. 9. The Oasis (the adults only pool deck) is near useless, as there is virtually no shade. Skin cancer all round, thanks. 10. Couldn’t get an advance reservation at Salt, even though we supposedly had priority. I actually didn’t believe the maître-d’ when he told me it was fully booked for the next evening (given that, unless you were in a suite, you weren’t able to make a reservation until 8am the next morning). But by that point in the cruise, I actually didn’t care any more. Top 5 goods points: 1. The gym is very nicely kitted out, with plenty of benches, free weights and cables, and good opening hours. Also very quiet, as most people ignored it in favour of weird free seminars on weight loss and fat burning. Go figure. 2. P&O ultimately dealt with the immediate flooding issues by replacing smelly carpets in suites and agreeing compensation whilst still on board (which was impressive during the Christmas period). 3. There was a great little band which played the Blue Room (although this was somewhat ruined on the last night when members of the on-board shows interjected themselves into some of the songs). 4. I liked the fact that you could get breakfast delivered to your suite as late as 9.30am (once we’d worked out what was worth ordering). I recommend the banana bread and asking for eggs to be poached. 5. Bed was very comfortable. Read Less
Sail Date December 2015
Ok where do I start? This was the worst and most boring holiday of our lives. If you hate someone recommend the P&O Aria. Nothing to do but eat, drink and listen to lame lifeless entertainers. Cabins looked nice we had a balcony, ... Read More
Ok where do I start? This was the worst and most boring holiday of our lives. If you hate someone recommend the P&O Aria. Nothing to do but eat, drink and listen to lame lifeless entertainers. Cabins looked nice we had a balcony, although the aircon was useless it didnt cool the room and fridge was useless too couldnt chill our drinks. They had a DVD player but no DVD's to watch? We kept checking outside to see if our bags had been sent up, we eventually found them up the other end of the corridor even tho they were clearly marked with our names and room number. We went for a walk on Deck 6 but you couldnt walk right around the ship as Portside was closed off and Starboard was full of coughing smokers. The adults only pool was like a plunge pool The Pantry looked good on the promos but in actual fact it was like being trapped on a floating foodcourt. Food was the same everyday no variety, had to line up for everything, food was often cold and the roast veg was very undercooked, oh and if you wanted icecream with your dessert you had to pay $5. There weren't enough tables and chairs and what was with all the stools, bit hard to climb up on and very uncomfortable. Waterfront restaurant was average with rude waiters. One girl took 3 or 4 tags to go sort out the drinks for different tables then didnt know whos tag belonged to who. The other free restaurants were always booked out and you were not able to book ahead which either pushed you to others you had to pay for, or back to the (foodcourt) Pantry. Day 2 it began to rain and didnt stop, that's when the leaks appeared all over the ship. Towels, blankets and buckets were all over the eating areas, halls and stairwells. Dirty water was dripping on tables where people were eating staff had to tape off sections of the ship and where trying to dry carpets with airblowers we even saw them doing this to an electrical box, maybe that's why the lifts were always out of order. An annoucement at 5am that there was a fire in the laundry was a little off putting. The reception staff were rude and most unhelpful but that could be due to the fact that there was a huge language barrier, very frustrating. This ship is far from new so why advertise it that way? And why run a cruise up to Cairns in the wet season, but more fool us for booking it for that time of year. By the 5th day we'd had enoughwe got off at Cairns and stayed off. This was our 1st ever cruise and after that experience, we will NEVER do another one. Read Less
Sail Date December 2015
The whole 10 days we were served the worst food we have ever eaten. There was a couple of meals that were nice (not outstanding) and the rest were disgusting. Food was very bland, luke warm and badly cooked and the same offerings day after ... Read More
The whole 10 days we were served the worst food we have ever eaten. There was a couple of meals that were nice (not outstanding) and the rest were disgusting. Food was very bland, luke warm and badly cooked and the same offerings day after day. Soups and gravies where as salty as the ocean, meats undercooked, roast vegies of carrot, potato and 80% tasteless swede and bacon like boot leather. There was long waits to be seated at the restaurant and we soon learnt not to leave going out for dinner too late, meal sizes were not big enough so you needed to allow enough time to grab something extra to eat or go to bed hungry. If you think you can grab something to eat any time think again, the pantry was only open for a few hours at meal times, no morning tea, afternoon tea or late night snack. If you slept in or lost track of time (two things you should be able to do while on holidays) you would miss meal times. We had to buy a watch to keep an eye on the time (no clocks worked on the ship). There was a coffee machine which made very bad coffee or tea bags to make you own, plastic mugs and sticks to stir, not high class. Otherwise you could drink water or at breakfast time orange or apple juice watered down so much it tasted like cordial. Alcoholic drinks also tasted weak and very expensive. Any time you shared a table with another cruiser you heard more stories of the bad experiences, the whole vibe of the ship was a very unhappy one. The beds were comfortable but the linen stained and clean towels delivered to your room also stained. The bath to step into the shower is very high, elderly or unable people would have a very hard time. The daily activities pathetic, boring and repetitive. So perhaps fill in some time walking around the deck, parts of the deck were always closed for cleaning and maintenance. During the day staff were varnishing or painting and the strong chemical smell drifted everywhere. Talking about smells, occasionally a very bad smell like sewerage or vomit would drift through the hall ways and bed rooms. The lifts at both ends of the ship did not always work, out of 8 lifts sometimes only 2 would be working which meant long waits, crowded lifts or take the stairs. Staff service around the ship was mixed, some friendly and helpful, some rude. It was difficult to communicate with most as we could not understand them and they could not understand us. A new refurbished ship, the decor was ok but some bad design elements. Particularly the pantry seating, a lounge and coffee table was impossible to eat a meal at or you could choose to perch on a very high bar stool. There was some tables and seats but not enough to cater at meal times. In the restaurant the tables were too small, the dinner plate did not fit on the table so overhung above your lap, we also noticed that bread rolls, butter dish and glasses were not always changed between sittings. The pool was far too small for the amount of people and you were just lucky if you found an available seat to relax. The ship leaked after a small shower of rain and buckets were placed around to catch the drips, not what you would expect. The entertainment was good but shows were short and not many for the length of time onboard. Read Less
Sail Date December 2015
Overall we very much enjoyed out trip. Have not done much previous cruising so not comparing, as many others seem to be doing. We were very well looked after with embarkation/disembarkation with wheelchair assistance. Cabin was very neat ... Read More
Overall we very much enjoyed out trip. Have not done much previous cruising so not comparing, as many others seem to be doing. We were very well looked after with embarkation/disembarkation with wheelchair assistance. Cabin was very neat and tidy and the cabin stewards we had were very very good. The Pantry provided everything we could have wanted, and though its the same basic theme every day, the actual offering in each place changes so its actually not the same day in day out. The food there was very good, and the staff always willing to try and help as much as possible. We did have some weather issues and the itinerary for Cooktown was changed, but for us that made no difference as we were not planning to take the tender in anyway - and P&O can't control the weather. Probably the only disappointment was the Waterfront rest. on the Christmas Day dinner. It did seem a bit disorganised, and we would have liked a glass of wine with our dinner but there didn't seem to be any drinks staff around at all. Apart from that though it was a great trip. I think it really is what you make of it - we were just happy to be travelling, relaxing, and being looked after with no cooking to be done etc. I did hear some complaining it was not as good as other cruises they had done. There were still some teething issues going on, but nothing in life is perfect. We certainly did not have any issues as others seem to have had with their cabin, we were very impressed with the staff and we loved the Pantry. Read Less
Sail Date December 2015
Where to start? First time on a cruise and so bitterly disappointed. Following a three hour embarkation delay to disinfect the ship, my husband and I walked up the gangplank into utter chaos;. No one to greet or welcome you, harried staff ... Read More
Where to start? First time on a cruise and so bitterly disappointed. Following a three hour embarkation delay to disinfect the ship, my husband and I walked up the gangplank into utter chaos;. No one to greet or welcome you, harried staff running about the ship, passengers luggage carelessly piled up in the lift foyers and dumped outside peoples cabin doors and a sizable queue of complainants at reception. As we were unsure of protocol, and there was no one to guide us, we headed up to our room. The room was not prepared - no soap, dirty shelving from the last occupants, very little toilet paper, balcony door jammed shut and windows indescribably dirty and our luggage no where to be seen. I flagged down a steward to address the issues and he suggested we look for our bags amongst the mountains of luggage piling up in the lift foyers on various levels(!!!). Our bags didn't show up for three hours and the balcony door took another request to be unjammed to gain access. Our room was not cleaned until the following day. As we settled in we noticed the ship had begun to move (no announcement was made that we heard) so we scurried up to one of the decks to enjoy the view as we left Sydney Harbour. The food was ATROCIOUS!!! Our first meal was at Angelo's. My husband ordered spaghetti and meatballs and received something that resembled a cow pat sitting on a bed of poorly drained pasta swimming in water. It was stone cold and my meal was not much better. Pre frozen fish served cold. Yuck! We didn't receive one meal on board served at a food safe temperature. Everything was tepid at best, and frankly, no amount of heat would save the slop they were dishing up. I ordered a pannacotta that could have doubled as a superball and the creme brulee was so curdled it had the texture of scrambled eggs. When we got to Cairnes we bought a mountain of food and brought it back on board and filled our fridge. The service was ATROCIOUS! - except for our room steward, Nellie, who was helpful and delightful. A request for a pot of tea or second cup of coffee was met with an exasperated sigh and some requests were never met at all. In the end we just stopped asking as it was all too much trouble. At The Waterfront Restaurant i ordered a pork chop that arrived with three shards of bone instead of a chop - cold and overcooked. At The Dragon Lady tables were left uncleared - we spent a lengthy 1.5 hours waiting for our food and surrounded by five uncleared tables. Rumour has it the head chef was 'let go' in Cairnes and the Head Chef for all of P&O was flown in to execute damage control. The result was slightly warmer food. The king size bed in our room was very comfortable and the room/balcony proportion very good. The toilet did back up twice, however, and overflowed once, so maintenance was kept busy. This seemed to be a common problem amongst the passengers. We had a spa bath but the jets looked too rusty and dirty to risk a bath. We did not receive a Daily Schedule until day three and only received the dvd list of movies you could order two days before the end of the cruise. Only the key public areas of the ship were renovated and there were many areas on board emanating fairly unsavoury smells. Most surfaces were left wet and smeary with disinfectant and we could witness staff with masks and spray equipment making their way around the ship. The general purpose pool was out of action upon arrival (and then again later with rumours of faecal matter or vomit contamination) and the Oasis pool was so scungy looking by week two i no longer wanted to swim in it. The last day of our cruise we were informed via a slip of paper under our door that we were to vacate our rooms by SIX AM!!! Our original itinerary had us arriving in Sydney at seven with disembarkation to follow. They were in a hurry to have us vacate to disinfect the ship for the next cruise that evening. The excursions were bliss but a stark reminder of the kind of service and care we should have been receiving from P&O and were not. We feel so ripped off. Read Less
Sail Date December 2015
This was our first cruise and we couldn't have been happier. The ship did show age in some areas, but this didn't mean our experience was affected. The Pantry offered food of club food standard which was fine when chasing a ... Read More
This was our first cruise and we couldn't have been happier. The ship did show age in some areas, but this didn't mean our experience was affected. The Pantry offered food of club food standard which was fine when chasing a quick meal. The Waterfront, Angelo's and Blue Dragon offered great quality food for breakfast, lunch and dinner with good service levels. P & O edge was a disappointment, not what was indicated by promotional material or what was initially advised. Crew really put in a great effort at all times to give us an experience of a lifetime, and trying to get into the Christmas spirit. At times you could tell they were still trying to learn, particularly around thier seamanship when tendering. All in all though we had a great experience. Read Less
Sail Date December 2015
This was my first cruise so I dont really have a benchmark. However, I set out not expecting much as I was told that P&O is at the lower end of cruise lines. We totally enjoyed our cruise and the faults I will mention were really quite ... Read More
This was my first cruise so I dont really have a benchmark. However, I set out not expecting much as I was told that P&O is at the lower end of cruise lines. We totally enjoyed our cruise and the faults I will mention were really quite minor. Cabin Balcony cabin was quite roomy and very clean. Balcony is small but functional. Bathroom was clean and everthing worked. Better than I expected. Bars All good and the prices for drinks were reasonable. Some bars charged more than others and I didnt quite get that. Entertainment Theatre is smallish but didnt see anyone having to stand. Seats a bit uncomfortable. Shows were good - Bev Killock was awesome. A few more movies would have been nice. Pool area Probably the bogan and kid hangout of the boat. Not a major problem but turned us off using the pool a bit. Food Pantry was OK if you got the food when it first came out. Bit of a zoo at breakfast. Waterfront restaurant food was average and didnt bother again after the first night. Room service was cheap but food was cold. Salt, the Luke Mangan, was over rated and not worth the surcharge ($49pp). The high tea, however, is a must at $20pp. Luna was an unexpected jewel. The food was awesome and rivalled the best city restaurants. At $29pp I wouldve gone again if we had time. Overall You get cheap rooms but pay for a lot of extras. Ship is not too bad for its age and I didnt notice much roll with the waves. Odd tip! Im very tall and except for the corridors had few problems with ceilings. Read Less
Sail Date December 2015
We booked a 4 berth cabin all paying the special price of $355 each, friends a couple of weeks before the cruise got a twin share for $190 each with an added a $25 upgrade to a room with a balcony. One member of our group injured ... Read More
We booked a 4 berth cabin all paying the special price of $355 each, friends a couple of weeks before the cruise got a twin share for $190 each with an added a $25 upgrade to a room with a balcony. One member of our group injured themselves after booking and ended up wearing a boot and needing assistance (wheel chair). I rang and spoke to staff about maybe needing a more suitable room. I was told check when you board. When boarding, Was told check at reception. Reception placed us 2nd inline for a room upgrade come back after 7pm. We had boarded at 11.30. So couldn't really settle in room. I checked after 7pm to be told that we could be upgraded to twin share rooms for an extra $350 per person. Of course we didn't take them up of their ridiculously priced offer. It seemed they were all very helpful getting the wheelchair person on and off the boat but didn't care once she was on it. Food in the waterfront restaurant was awful. Prawn salad entree consisted of about 4 shrimp, a bit of lettuce, mayo and 2 finger sized sticks of toast. Pork belly was a very dry marinated pork fillet. The pantry was no betterr. We were told by a staff member that reception is open all night. NO it's closed 12- 6am. The staff are very friendly and only passing on decisions re room made by supervisors an above, so you cant blame them. The comedians were very funny and highlight of the cruise. Huge lack of communication regarding boarding passes and departing passes. Whats with being asked to leave your bags out the night before you depart??? Unfortunately the 1st night was cancelled due to engine trouble, we had bad weather the first night, it was very rough and many were sick, a little better the second and of course the day you get off at 8am its 31 degree's and beautiful. Don't think I'd do it again. Read Less
Sail Date December 2015
terrible honeymoon experience with a shocking ending it is meant to be a once in a lifetime experience where you should be treated special and i thought a cruise ship would be the perfect way to start our new life as husband and wife ... Read More
terrible honeymoon experience with a shocking ending it is meant to be a once in a lifetime experience where you should be treated special and i thought a cruise ship would be the perfect way to start our new life as husband and wife together. one spa was closed for the whole 11 day trip. we got the drinks package where we got told by room services that the water in the rooms wasn't included yet when we went to lukes restaurant it was included in the drinks package so how does that work. food at the pantry was all over the shop some days was okay other days uneatable and the people serving it where sloppy and rude. for example i got a roast one day and had gravy. the gravy had been sitting for bit and so it had a skin on it he served the skin to me except only half made it on to the plate the rest was dangling and dripping off he looked at it said sorry and passed it to me i asked him to get a napkin and wipe it off please. another time i went to the pantry for dessert went to get the lemon meringue tart she could work out how to cut the meringue part so scraped it off and just served me the lemon tart part. my husband ordered a wrap from Mexicana told the man what he would like. the staff didn't listen to him at all my husband hates avocado so the man put everything in the wrap and then put a huge amount of avocado on the top my husband said i didn't say avocado and so he guy scraped it off instead of making a fresh one and still served it to him. also i noticed that the hand sanitisers were empty at some stages. the waterfront restaurant strange how hey call it the waterfront when they close the blinds during dinner and refuse to open them even during sun set very disappointing. you get told to share a table at 5.30pm when the place is empty why.? we are on our honeymoon its meant to be romantic. you can get fresh chills for breakfast but during dinner they dont have them. you order a glass of wine but they dont bring it till after you buy your dinner oh and if you have the same wine they take away your dirty glass and refill it even when theres lipstick all over it. they forget to bring half of you meal, the muscles at lunch said they came with chips we nearly finished the meals and had to ask where the chips were and then they bring them out this happened twice. they bring out mains before cleaning up your entree pasta plates which we had stacked neatly and put to the side. on the last night this is unbelievable i was eating my steak came to the end of the meal where something sharp stabbed my gum i pulled out a piece of metal that wouldn't even bend about 2cm long (I've come to realise later that i think it was off a wire brush) it was quiet dangerous and we got the manager of the restaurant to come over he quickly took away my plate and came back and asked if i needed medical assistance i said no, he then asked if he could get me a drink snd saw that i had the premium drinks package so that wouldn't really make any difference. so he sent out some ice cream and asked for our room number. me and my husband thought that would perhaps mean they were going to send something up to the room but nothing. very very disappointing and dangerous aswell. lukes restaurant was the highlight of the dining experiences they actually bought out a compliment dessert that said congrates on the plate 10/10 for that restaurant amazing service can't fault it highly recommend ordering the cheese its like a show when they bring it out its amazing. bar staff in the martini lounge are perfect well trained super polite and attentive 10/10 and peter milligan fantastic entertainer 10/10. the debut show the contemporary piece CRAP. but the comedians and a man of a thousand voices amazing so entertaining. we had a problem with the pool water turning my hair green after a 15 min swim so called reception had to wait 1 and 1/2 hours for them to call back with an answer. during that wait we called another two times to find out what was taking so long for a call back they said the manager was out. we went to use the laundry on the second day they were all out of order except for one when we asked the room service guy where the washing detergent was he said he didnt know as he was new so he said to call reception, so we asked him the number for reception again he didn't know. staff where all very green and undertrained coming from a hospitality job i noticed staff were not only chucked into the deep end with no training some had attitude problems aswell. at one stage our room cleaner came into our room with no knock before hand (we had already had our room cleaned,it was to tell us the reception number but we had already gone and found out the number ourselves) we are honeymooners so found this very inappropriate and at an akward time to say the least. as honeymooners we didn't feel spacial at all all we got was a little room park on our door and balloons one day i expected a bit more. never again will we ship on the aria. Read Less
Sail Date December 2015
Our first cruise and we had a great time, but more due to our attitude and ability to turn an ok time into a good one.. The good... Bed is large and very comfy, room is clean and tidy and room staff do ana amzing job.. The food in ... Read More
Our first cruise and we had a great time, but more due to our attitude and ability to turn an ok time into a good one.. The good... Bed is large and very comfy, room is clean and tidy and room staff do ana amzing job.. The food in Angelos restaurant and The Dragon Lady was currently free and absolutley delicious with top notch service... The decor on the ship is very attractive, but extremely un practicle... Its hard to find seats that are comfy anywhere , but they look great. The food in the pantry and free waterfront resteraunt I thought was fantastic, but certainly would lack variety on a long cruise if your budget prevented you from accessing the other resteraunts. The drinks package is fantastic, although possibly around $10-$15 too expensive to be considered great value... At $78 per day, for every day including disembarkation day where you leave at 8am, you have to drink a lot and consistently a lot to make it worth while... We regretted buyng it but only slightly.. big drinkers would love it. The entertainment needs to be more regular..we often found patches where we couldnt find entertainement as they where having breaks , or it was a case of musical chairs trying to follow performers doing very short gigs... Part of the problem is its a very small ship, thus less entertainment overall... For me my biggest gripe was that one spa was not working and the other one was filled with kids the entire cruise.., they seriously need both working and there should be designated times where no kids are allowed in the spa's The other big negative is the prices of the actual day spa, gym sessions, drinks and day tours.. Fairs fair, but these prices are rediculous for a ship refistered ina low tax environment, with a captive audience and paying low to very low wages... Most Day tours can be booked for hal price off the ship. The day spa is so expensive its almost half the cost of our cruise for a pamper, and to have to pay $13 to get access to a decent bike in the gym really annoyed me.. Given they where there and almost all other equipment was free... Read Less
Sail Date December 2015
My family and i sailed on the second cruise for the Eden, and i was pretty worried after reading very negative reviews from the previous cruisers. I don't know what ship they were on because I was pleasantly surprised and the ship was ... Read More
My family and i sailed on the second cruise for the Eden, and i was pretty worried after reading very negative reviews from the previous cruisers. I don't know what ship they were on because I was pleasantly surprised and the ship was fine. Good even!! The ship was clean, including public spaces and bathrooms. Of course if you inspect anything closely enough you'll find something wrong, but there were always people around cleaning up. The food was better than i expected. The pantry does have a decent selection, despite what other reviewers have said. I think the trick is to try different things, instead of going to the same counter every night. I never ate the same thing more than once. Salt grill was great, easily the best food on the ship. I found the staff to be 99% fantastic and helpful. Most were extremely friendly and i did not think they were lacking in training. Someone mentioned a lack of drinks lists and receipts - I saw both. There was norovirus and this was unfortunate but is a fact of life. I thought it was dealt with well by staff who stepped up disinfecting efforts and closed the pools. All in all a good holiday! Read Less
Sail Date December 2015
My husband and I spent our first wedding anniversary on this ship. And I couldn't have asked for a better mini break. We had a ball, and can't wait to get on another cruise. We were lucky enough to meet and have luke Mangan cook ... Read More
My husband and I spent our first wedding anniversary on this ship. And I couldn't have asked for a better mini break. We had a ball, and can't wait to get on another cruise. We were lucky enough to meet and have luke Mangan cook for us. His food was as incredible as I had imagined, actually, even better. Angeleos was also delicious, and as it was free I certainly couldn't complain, even though so many reviewers on here have. The Pantry, also, terrific. For the amount of food they serve, I am still surprised how fresh, and delicious it was. The room was dressed beautifully, comfy bed, great air con, fantastic balcony! After reading these reviews I am shocked at how many people could not understand that the staff, new to a new ship may also be figuring things out. I now take my hats off to them again as they no doubt copped a lot of grief from so many whinges only days before my boarding. Absolutely opened my eyes and I cannot wait to get on P &O again!! Special thanks, and appreciation goes out to the staff on this ship, who have given me some of the most wonderful memories. I had the pleasure of meeting some of the loveliest bar tenders, wait staff, and the lovely ladies at reception, and of course, the crazy and hilarious house keepers. You guys are doing an awesome job. The boat looks incredible. Considering we were only on this ships second voyage I can't wait to see how incredible your boat will be next time I hop on!! Read Less
Sail Date December 2015
We found that it was relaxing. The food in the Pantry, as others have said, lacked variety. What was there was good, but needs to be changed. There also should be some simple food for lunch (proper sandwiches, made to order). Cabin ... Read More
We found that it was relaxing. The food in the Pantry, as others have said, lacked variety. What was there was good, but needs to be changed. There also should be some simple food for lunch (proper sandwiches, made to order). Cabin staff were excellent and everyone else we dealt with were mostly friendly. Some of the areas they did seem bored. Overall we enjoyed the shows and entertainment and would go again. We travelled by car to port. Embarkation and disembarkation was as good as can be when dealing with Port Authorities. We arranged our own shore excursions. Read Less
Sail Date November 2015
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