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6 Helpful Votes
Sail Date: June 2016
Just returned from a trip up the West Australian coast first ocean cruise to experience what a longer cruise would be like. Have recently done excellent river cruises through Europe. The Pacific Eden is a rust bucket with gaffer tape ... Read More
Just returned from a trip up the West Australian coast first ocean cruise to experience what a longer cruise would be like. Have recently done excellent river cruises through Europe. The Pacific Eden is a rust bucket with gaffer tape covering over rust hole on the exterior of the ship and painted over some of the tape was pearling off and you could see the rust holes in the metal. The ship was old and tired light globes not working throughout the ship. Furniture in the Pantry eatery was dirty and not cleaned for a considerable amount of time. Bad smell from rotting food waste coming from one side of the Pantry for the whole trip. Lactose free milk served up had gone off so was the next carton supplied. The food was very average and bland throughout the restaurants. The quantity of food served in the restaurant were very minimal requiring to get extra food from the Pantry after the main meal. Had trouble getting a drink from one of the Waterfront restaurant at dinner asked 4 waiters to take our order and told us they were too busy finally spoke to a manager to get eventually served. The extraction system in our bathroom stopped working for 4 days resulting in the area turning into a sauna when having a shower and still wasn't working when we retuned to port. Although we enjoyed the trip and the crew were very nice how ever the expected standard from P&O was very lacking. Our next cruise will be with another cruise operator. It appears this company is on a cost cutting exercise. Will next time check the reviews before booking. Read Less
7 Helpful Votes
Sail Date: June 2016
We chose this cruise as we have never been to WA and thought it would be a great way to see Perth, up to Broome and then the Margaret River region. This was our second cruise and we were pretty disappointed. Nothing went majorly wrong but ... Read More
We chose this cruise as we have never been to WA and thought it would be a great way to see Perth, up to Broome and then the Margaret River region. This was our second cruise and we were pretty disappointed. Nothing went majorly wrong but everything was just average. The common areas and dinning have been refurbished but the cabin rooms haven't. They are still old and original style. Whilst there was plenty of variety in food it just tasted average. It was cold or too salty or just didn't taste nice. I lined up for 2hours to get a reservation in the Italian restaurant and it was a big let down. There was only two pasta options and the food was no better then the buffet. They had hyped it up so much, the same with the lady dragon restaurant. Other guests i spoke to felt the same. The gym is great and very large surprisingly. There are a lot of leaks on the boat and the toilets were blocked for half a day which was disgusting. There is not a lot to do on the boat and we found we were very bored. Two of the ports we were due to visit were cancelled due to the swell. I understand the reason we couldn't go ashore but we were still extremely disappointed. It meant another boring day on the boat. I don't suggest getting off at Exmouth, there is nothing to look at. Unless you do the whale shark diving. We had our 6year old with us. He loved kids club which was a relief as there wouldn't have been much else to keep him entertained. If you are looking for a cruise that doesn't have exciting stops and you don't need much stimulation then this would suit you. I suggest going in summer so you can at least swim in the pool and sunbake. Read Less
7 Helpful Votes
Sail Date: May 2016
Because we wished to see the West coast of Australia, I must say all about the ship was very good, I think those that complain must be a little hard to please. I found the food in the Pantry to be most adequate and suitable for what ... Read More
Because we wished to see the West coast of Australia, I must say all about the ship was very good, I think those that complain must be a little hard to please. I found the food in the Pantry to be most adequate and suitable for what we required, choice was good and I thought the servings were sensible( you can always go back for more if you need to) We Enjoyed the atmosphere and the crew and everybody associated with the Journey were pleasant and helpful. I would love to cruise again. Extremely relaxing holiday, All I had to do was get up in the morning have a shower and decide what to have for breakfast and how to fill in my day. There were so many choices, It would be hard not to be content,. I noticed the crew gave very good attention and service to those who were disabled or older. the rooms were comfortable and clean, the staff kept the room and linen very clean, Ashley and Fred were our room attendants, they were very pleasant and helpful. All in all I did really enjoy myself. Including shore trips. Thankyou Pacific Eden for giving us the opportunity to have a great relaxing holiday. I certainly would do it again probably very soon. Read Less
28 Helpful Votes
Sail Date: May 2016
I am writing to advise other potential future customers for a P&O Cruise and the treatment they can expect. This is a account of many issues that occurred on our cruise that completed on the 27th May. Cruise J624 on the Pacific ... Read More
I am writing to advise other potential future customers for a P&O Cruise and the treatment they can expect. This is a account of many issues that occurred on our cruise that completed on the 27th May. Cruise J624 on the Pacific Jewel. We organised a holiday voyage to join up 3 separate family's as we all live apart from Melbourne up to Townsville. As we had kids, were advised to book real early as only a limited amount of children are allowed on board, due to this we had payed full price as this cruise was organised over a year ago so no discounts. On arrival at our cabin on departure (16th May) in the corridor outside our room was 5 blower/driers going and a strong smell of heavy deodorisers. The next day we awoke to a large commotion going on outside our door, the cabin had a pool of water flowing in under the door and seeping in to under the table some 2 metres inside the cabin. The cabin cleaner knocked on our door and told us a leakage had sprung from the clean water main outside the cabin and not to worry. About 20 minutes later the room started to stink and we found out the leakage was raw sewage! I went into the corridor and P&O staff were using a 10 metre long sewage snake on the pipes in the wall behind our cabin. The whole family including kids had been walking through this mess it to access the bathroom! The 5 P&O workers outside our door knew it was sewage and lied to us. We were finally offered a downgraded cabin a week later we accepted. My kids, wife and mother had to sleep in a cabin stinking of sewage. This sewage issue was obviously a ongoing issue from a previous cruise and not adequately fixed. Other issues. 1/ we booked 2 ad joining cabins, we were separated. 2/ kids club, we chose P&O over other cruise options as kids club advertised for 2 to 6 yo. We tried to book out now 2yo in and were told by kids club staff this was not possible as all children attending must be fully toilet trained before they can attend? As our 2 year old is not toilet trained he could not attend at all! This is not made clear and only when you review the fine print is it pointed out. The small compensation paid onboard for 3 adults (our child not included,,why) to us over this issue was the same as the 5 adjoining cabins, but they only had raw sewage outside the cabin, not over 2 metres inside the cabin, this leaving the cabin stinking and ongoing air dryers required to be in our room. Since our return I have been constantly trying to get adequate compensation from P&O. Have finally been offered another $750 in total for our cabin of 4 on top of the on board compensation of about $450 and a $200 payment for a room downgrade. Have spoken to a few legal services and have been told as it happened on a overseas registered ship in international waters, it's not like a simple small claims tribunal claim. Think VERY seriously about taking a future voyage. A lot better holiday options out there. The onboard staff look like walking Zombies, can walk pass the reception desk and see the same faces dreaming of better places to be, the cabin attendants, food staff all look totally burnt out from working 16 hour days. The whole first week I must have visited the reception desk about 20 times trying to get my family out of that cabin and had to deal with their pathetic but well practiced customer "conflict resolution" tactics. I watched the same women on reception run behind the counter every time I was in the line as she did not want to deal with me. She preferred her co workers to handle my inquiries (yes I know you did!) Would love to hear from others on our voyage down on deck 5. The beautiful islands we visited were amazing but all of the issues we all had in our time on the Pacific Jewel and your staff completely spoilt it. Read Less
19 Helpful Votes
Sail Date: April 2016
Fantastic fun filled girls weekend away..... Thank you Pacific Eden you put on a great Adelaide comedy 3 night cruise. Gosh, where to start, embarking couldn't of been any easier our luggage was taken before we boarded the ship then ... Read More
Fantastic fun filled girls weekend away..... Thank you Pacific Eden you put on a great Adelaide comedy 3 night cruise. Gosh, where to start, embarking couldn't of been any easier our luggage was taken before we boarded the ship then delivered to our rooms. We were upgraded to an ocean view rooms (big thumbs up). Rooms were spotless and smelt clean. Between the 5 of us we were given $125 in credit and 2 soft drink packages straight off the bat that was a great start to the weekend. So the drinking began in the Ocean bar where we met some great friendly staff that looked after us throughout the trip and even appreciated our sense of humour. So a massive thank you to Lanoan and Marie Joy in the Ocean bar and Margaret in the Mix @ Casino bar These guys made our girls weekend the best yet. The entertainment was some of the funniest comedians I have seen in a long time. Two in particular was Jarred Fell and Mr Bingo!. Jarred, Thankyou I haven't had a good belly hurting laugh like that in a while fantastic! Mr Bingo, I have never been a fan of bingo but if every bingo could have their very own Mr Bingo I would go to them all! Oh yes and we won the jackpot so yay for bingo!!!! The food was great we mainly ate at the Pantry so much to choose from and all was very tasty and such friendly and helpful staff. The Passenger Stewards on deck 4 were hard working, friendly and so helpful. So I would recommend to anyone thinking about a weekend away jump on board the Pacific Eden great value, great food, friendly helpful and entertaining staff you would love it as the 5 of us did. We will be back!!!! Read Less
22 Helpful Votes
Sail Date: March 2016
My wife and me (late 40's early 50's) just returned from our first cruise just a 4 night cruise from Sydney to Tangalooma island and return,we had our 2 adult children and their partner's for a total of 6 of us in 3 sea view ... Read More
My wife and me (late 40's early 50's) just returned from our first cruise just a 4 night cruise from Sydney to Tangalooma island and return,we had our 2 adult children and their partner's for a total of 6 of us in 3 sea view rooms on P and O's pacific Jewell which i believe was partially refurbished in early 2015. After paying our deposit i started to do a bit of research and found a lot of negative reviews especially regarding the food so i was not expecting to much but i was pleasantly surprised. Boarding the Pacific jewell was a breeze because it was not leaving Australia their was no customs hassles,they still x-rayed our carry on and put us thru the metal detectors but from the time of arrival at the White Bay cruise terminal ($ 75.00 for a maxi taxi from central train station for 6 of us) to the time we were in our rooms would have been 30 minutes max,15 minutes later we were having lunch in the Pantry with a selection of Australian food roast beef and vegies today,Fish and chips,Chinese,Indian curries,fruit,and of course dessert. their were 6 different counters arranged in a semi circle and you joined the que at whichever counter you wanted, picked out what you wanted and they dished it up on a plate for you, you could go to as many different serverys as you wanted even eat dessert first.Their was also a pizza bar $9.00 and a burger bar not sure of the Price.. The quality of the food ranged from so-so to quite good, if you got something that you did not like you just left in on the table for the friendly staff to pick up and went and tried something else,because the pantry is open from 0630 to about 9.30am for breakfast and 11.30 to 2.30 for lunch and 5.30 to 8.30 the ques are not to long maybe 4 or 5 mins. Breakfast was really good,coffee,tea,fruit juice, scrambled eggs.omlette,poached eggs,fried eggs bacon pancakes,pastries,fruit etc etc. After lunch we went for a wander (it takes a few days to work out where everything is) and had a few drinks before we gathered for our safety briefing.The alcohol prices were not to high $6.00 for a stubby of midstrength,Carlton Dry $6.95, Caronas about $7.50 i think,their were a variety of other beers spirits about $10.00 a shot and lots of cocktails ranging from about $12 to $16 ther was one bar we found the Orient which had a few craft beers and ciders on tap but unfortunately they were served in plastic schooner "glasses". when we booked our cruise we recieved a bonus of free soft drinks so not sure of the price of soft drink..their was also the Waterfront restaurant which was free as was the pantry we tried that one night while the food was good it took a long time to be served so we did not go their again,the other 2 options were the Lunar Asian Restaurant $29.00 0r the Saltwater grill $59.00 we did not try either of these.if you went on a 7 night or longer the pantry might get a little repetetive. The cabins were roomy enough with a king sized comfy bed a TV plenty of cupboard and hanging space,a desk, while you could only fit one person at a time in the bathroom it was not to small the shower was also a good size. The day at Tangalooma resort was the highlight of the trip for us a beautifull sunny day we hired a few kyaks for $25 for 90 mins swam at the beautifull beach ate prawns had a few beers before us boys went on our Quad bike tour which was a bit slow for us but still ok,the girls went and fed the Dolphins which they said was unorganized and not as good as they had expected. We only went to one show which was a magic show and was ok.Visited the Casino a few times Roulette, poker,Black Jack,and pokies. Chilled on the back deck read a book.Ate to much.. The disembarkation was quick and hassle free as well. Summary;; we all had a great time you can do as much as you want theirs lots of organised activities or just chill around the pool or one of the deck bars, we found 4 nights good 6 or 7 would be great any longer i think i would get a bit board, we had great weather sunny and calm seas which also helped..I would go again and probably will.. Read Less
41 Helpful Votes
Sail Date: March 2016
First time cruisers, mid twenties. Slightly apprehensive after reading the reviews but we thought - we will make our own fun if all else fails. Essentially we wanted some drinks and sun - all in all we weren't disappointed. After ... Read More
First time cruisers, mid twenties. Slightly apprehensive after reading the reviews but we thought - we will make our own fun if all else fails. Essentially we wanted some drinks and sun - all in all we weren't disappointed. After seeing some of the deplorable behaviour from fellow passengers, I can see how some of these reviews came to be. If you're expecting a 5 star cruise, book a 5 star cruise. If you act like an entitled jerk, the staff won't be all too receptive to that. I saw a grown couple throw a tantrum and sit down in the middle of a corridor because they had arrived at the wrong time for their tender and an older woman argue with bar staff over the strength of her cocktail. We encountered nothing but helpful, friendly staff, our room attendant was exceptionally lovely and worked around our comings and goings. Say hello and thank you, your experience will be all the better for it. We were a little sea sick the first two days but grabbed a couple of DVDs from our attendant and some snacks from the Pantry, which is your standard food court fare - never had to wait more than a couple seconds to be served - and headed back to our room. A rocky ship can't really be helped! Days on the islands were amazing, everything went smoothly - we did our own thing and had a blast. Angelos and Dragon Lady were great for what they were, a cruise ship restaurant masquerading as some form of fine dining, however the service was lovely in both and food was above average - the Wasabi Creme Brulee was exceptional. Enjoyed them. Went to Waterfront for breakfast most mornings, never had to wait for a table, here the waiters appeared to be a little flustered for a simple breakfast service but it honestly didn't bother us, the food was nice and the coffee was hot. Being in the 20 - 30 yr old age range there really wasn't anything on the activity front that attracted us, however we were planning on not doing much more than relaxing with a drink in the Oasis which was amazing when the weather permitted. The Main Pool was always loud and slightly feral (like an indoor aquatic centre) however all children seemed to be having a blast. At night we spent most of our time in the Blue Room, thoroughly enjoyed the bands and table service. Bar staff here were lovely and remembered how we liked our drinks made! Rooms were in the standard of a 3 star hotel room - loved our balcony. No issues with the bathroom or toilet, the room itself was very loud and creaky, probably the biggest issue we had with the cruise. Embarking/Disembarking were smooth and fast. Keep your attitude and expectations in check and you will have a great time! Read Less
28 Helpful Votes
Sail Date: March 2016
I have to start with this: 10/10 cruise Embarkations: Paid parking with bus shuttle 2 minutes away, pretty easy. Got on the ship at 11:30am, checked the room, had time to look around, booked the free Dragon Lady and Angelos ... Read More
I have to start with this: 10/10 cruise Embarkations: Paid parking with bus shuttle 2 minutes away, pretty easy. Got on the ship at 11:30am, checked the room, had time to look around, booked the free Dragon Lady and Angelos restaurants (Monkey bar) and went to the Pantry for lunch. Cabin 4227 (Ocean view, aft): Spacious, 4 beds, mattresses and pillows are really comfy. TV with the latest movies or the footy. Shower is a bit weird but you dont need to much effort to make it work. Food: Pantry: 10 different places with good variety and changes at every serve. It is 100% much better than any self-serve buffet, 2 people serving per place and the max waiting time was 2 minutes. Lady Dragon: nice setting, great Asia food, quick serving times (5-10 minutes) Angelos, more modern and elegant setting, Italian food, quick serving times (7-10 minutes) Waterfront: we went there just once for breakfast, it was pretty good and large sizes, there was a queue went we left at 8:30. I saw you get a pager if there a long queue. The Grill: We got Nachos and Pulled pock sandwich, great and cheap, 3 dollars each. Lounges: Great for a drink, live music and people serving you everywhere. Pools and Spa: Great for everyone, kids and adults Entertainment: Shows every night: 1 - Anthony B Laffan - Hypno-Mentalist - 10/10 Funny and entertaining. 2 - The Velvet Rope - Good musical 3- Off the Charts - Great and entertainment musical, great voices and girls 4 - Bingo - presenter was just so funny and made us all laugh all the time Parties: 1 - White night: people had a great time 1 - Gatsby Party: everyone dressed up and having fun Kids Clubs (7-9): My kids had a blast and they didnt want to get out even at 10:30pm Costs: Beer: 7-9 Cocktails Crew: Everyone on that ship has great energy, they all say hello and make the best effort to make you feel at home and stress free. Disembarkation: Easy, took us 5 minutes, bus shuttle waiting outside for us, in the car in another 5 minutes. It was so much fun and stress free that we are coming back soon. Read Less
31 Helpful Votes
Sail Date: March 2016
Deck 11 On arrival we opened the draws next to bed to unpack our clothes when I noticed dirt & hair in the draws as well as the table tops, I wiped these out with my own sterile wipes which I bought on board in which I then called the ... Read More
Deck 11 On arrival we opened the draws next to bed to unpack our clothes when I noticed dirt & hair in the draws as well as the table tops, I wiped these out with my own sterile wipes which I bought on board in which I then called the housekeeper supervisor to bring it to her attention in which she stated the room was rushed cleaned because of the quick turnaround & apoligized, hair was also present in the bathroom. Included in our booking was a bottle of champagne on arrival which was not there. The total each for this room was $800. The Pantry was the same food every night with not much variety, eggs were served cold in the morning in which we told the supervisor who tested them & apoligised. The I Love Burger Pizza shop was a discrace advertising a gourmet burger in which the mince was of low quality & the bun all soggy and gross looking. The Mini suite was the biggest nightmare as it is directly above the ships main deck 12 where the pool & entertaining area's are, the floor surface is deck wood & the tables,chairs above were dragging on the wood 24/7 in which just vibrated & made constant ridicilus noise 24/7 in which you could not sleep at all, you could also clearly hear people walking above This went on every night. The rooms also had very thin walls in which you could hear the people in rooms & there TV's on at every stage of the cruise. For the money we paid it was a rip off & nightmare of a holiday, Do not book these mini suites if you want a decent night sleep. The exiting of the ship was not organised as Mini suite guests have priority exit but this was delayed & other groups had left first... Read Less
23 Helpful Votes
Sail Date: February 2016
So from the start I should point out this was my first and only cruise. So you are seeming this from the point of view of what I expected to see on a cruise. My wife and I are both still working and around 60. Took the cruise to see if we ... Read More
So from the start I should point out this was my first and only cruise. So you are seeming this from the point of view of what I expected to see on a cruise. My wife and I are both still working and around 60. Took the cruise to see if we like 'cruising' with a view to longer cruises in the future. We read reviews of this ship after booking. The airport parking van dropped us at the baggage drop off and I was impressed at the organisation. A well dress lady pointed us in the direction of checking and off we headed. Once in the embarkation area, I was immediately stunned by the number of overweight western suburbs of Brisbane or Sydney types there were. Thongs appeared to be the dress code, complimented by a huge suitcase. The cruise was just 4 days and we were heading to Newcastle, so no chance of duty free shopping here. Maybe they were planning to steal some coal? Our cabin (deck 9 with a balcony) was very nice. The staff could not be better or more helpful. Some of them had been working virtually 7 days a week for 8 months without a break. Not to mention being away from home and family all that time. So give them a break. None were Australian but almost all from Asian countries. There are several free restaurants, all very nice decor but the food was basically equal to 3 star restaurant. The Asian restaurant decor (Blue Dragon) is excellent and reviews of the food were excellent. I found this not to be true but it was a cheap cruise and you get what you pay for. Make sure you book for the restaurant as soon as you get settled and go to the Monkey Bar in person to do it. Do not phone or should I say try to phone. On deck 11 is what could be described as a food court. Mexican, Chinese, Indian, fish and chips, roasts, sandwiches and deserts. Each is a smal shop in itself. Just ask for what you want. The food is good but the company is not. Pushing crowds of ugly Australians dressed in beach gear and with out the customery please / thank you. There is a fantastic gym that was used more than I thought. The gym instructor has a huge ego but the beauticians seem to like him. If he was better qualified it would have been a great advantage to the ship. There were heaps of activities and entertainment. Not shortage of shows which were excellent. Trivia several times a day and movies but the movie theatre could have been much better. Movie was blurred. There was an element of trying to sell you add on activities and my wife had 2 massages which she said were excellent. They did try to sell her other products and treatment to $800. We averaged spending $200 a day on extras and thought we were being conservative. The best coffee is in the blue room from a lady that made excellent coffee. The 24 hour tea/ coffee machine was terrible. In summary it was an interesting activity and a excellent way to determine if you like the cruising way of travel. Unfortunately it is not for me. Some short points, if you stand naked on a balcony remember that you can be seen from the upper decks. Give you room attendant a good tip as they work hard for little pay. We left $70 and often left $5 for dinner service in the restaurants. Do not be an ugly Australia and take your manners on holiday with you. Read Less
19 Helpful Votes
Sail Date: February 2016
I think we had such a good experience because our expectations were so low due to the reviews we read before going. Embarkations was easy, no issues although our bag arrived at our room damaged which I believe was mostly handled by ... Read More
I think we had such a good experience because our expectations were so low due to the reviews we read before going. Embarkations was easy, no issues although our bag arrived at our room damaged which I believe was mostly handled by staff that were not aboard the ship. Our cabin stewards were fantastic, they would usually be servicing rooms by the time we had left for breakfast and our rooms would always be made up by the time we'd returned. The same goes with dinner, they were very onto it and would service it as people left their rooms as opposed to knocking and bothering you while getting ready or just busy doing things in the room. One night we received chocolates on our pillows and another the towel animals, which were a lovely touch, the kids loved it. We dined in dragon lady, angelo's and waterfront which were nice enough but had very few options. They are not exactly child-friendly either as there aren't seperate menus for children. The staff in angelos did go above and beyond though and offered things that were not on the menu but it seemed to vary with different staff. We also were seated at two seperate tables in all restaurants which unfortunately meant we didn't always have the same waiter, which in turn meant we ordered and finished at different times but overall pleasant, just not ideal for bigger families/groups wishing to dine together. The Pantry was great, plenty of options and plenty of food for everyone and more accommodating for families/bigger groups. The food was about 10 times better than the restaurants too. We would eat early at each meal time so it almost always felt like there was food constantly. We didn't eat from the grill(little takeaway cafe they had by the lido pool) because we were always full but prices were very reasonable for what they had to offer. We did however splurge a bit on the Ice Cream which costs roughly around the same as what you'd pay at any ice creamery on land. Shows were fantastic, something different every night of our cruise and all the activities they had planned that we attended were well organised and fun. P&O call centre told me that the Gatsby party was 18+ and the white party was for everyone but every theme party they have onboard is both for adults and children, except they are held at different times of the evening. The kids spent a lot of time in the kids club and I guess their desire to keep going back speaks for itself. That includes the kids club for the teens, they had every intention of not going themselves but ended up there most of the time and I know the fantastic staff had a lot to do with why they kept wanting to go back. Overall, it was a fantastic getaway with little to no problems for us. We would definitely go on the Pacific Aria again but would probably request the same rooms through fear of pulling the short straw on one of the others. Read Less
14 Helpful Votes
Sail Date: February 2016
Having just returned from an 11 night cruise on the Pacific Eden we are happy now to be home . The cruise started out well with priority embarkation witch was great . As the queue to board the ship was quit long . But we were put ... Read More
Having just returned from an 11 night cruise on the Pacific Eden we are happy now to be home . The cruise started out well with priority embarkation witch was great . As the queue to board the ship was quit long . But we were put straight thro . We went straight up to our room Suite 10031 on deck 10 .. First impression was a nice large room although it was dated . We knew this was not a new ship just a refreshed one , but a few more modern furnishings would of been nicer ... Still the large balcony was great with amazing views and fresh air . I don't know how people can have interior room with just stall air for the whole time . The room can with the option of having breakfast or afternoon tea at no extra cost ... Our room stewards Clive and Eddie did a fantastic job at keeping the room clean and tidy , and my wife loved the towel animals that were made for us .. We were supposed to cruise for 4 nyts then arrive at Normea , but we caught the end of Cyclone Wilson ( supposedly ) . and had to stay at sea for an extra nyt and miss out on going to Normea . This really annoyed 98% of the passengers . As it seemed that we had already gone thro the worst of the weather ... Isle of pines was great , and the fact that we were finally off the ship , and could have a swim .. We booked the tour on the boat . Of course it coasted more , but we had an English speaking guide who told us all about the island and the culture .. Worth the $$$ Lifou was good too . Once again we booked the tour on the boat .. This tour was a drive to a local beach again with an English speaking guide . This tour did not stop at sights just talked about them as we passed . Two very silly people on the tour complained continually bout not stopping at the sights . They should of read what sort of tour it was .. The beach was really nice and quite . Mare was so so . Only really went to get off the boat . Nice beach , but $20 return just to go for 30 min swim was a bit rich We really enjoyed most of the shows on the boat , except for the female comedian who got more and more vulgar as her act went on .. Everyone likes to laugh but it was disgusting what she was saying . Only funny if you don't have a brain . The Pantry was ok at the start , then got worse and worse as the cruise went on . I disgusting smell lingered near the entrance as people started calling the trough.. Food was warm at the most never really hot . Waterfront was much better . Just like an RSL or local pub . Did not have a bad meal . Dragon lady was also nice , but very slow service . Salt Grill was amazing . $39 for lunch with 3 courses , Have paid 6 times as much in the city . And the food on the boat was better . The Grill by the pool was also very good .. Pizza for $9.50 good but a lot of people were not happy that they had to pay extra . We got the drinks package for the two of us at $79 a Day .. Touch and go if it was worth it. Disembarkation was a shamble .. with people just doing what ever they pleased and not sticking to the schedule. Once off the boat tho , no real checking of bags or customs . Could of bought anything back , or heaps off booze or smokes . Read Less
19 Helpful Votes
Sail Date: February 2016
We had a fabulous time on the Pacific Eden. Honestly, it was our best holiday ever. We loved our balcony cabin, lots of room, fridge, lounge area, plenty of storage. The stewards, waiters and entertainment crew were always friendly, ... Read More
We had a fabulous time on the Pacific Eden. Honestly, it was our best holiday ever. We loved our balcony cabin, lots of room, fridge, lounge area, plenty of storage. The stewards, waiters and entertainment crew were always friendly, professional and obviously well trained. Love the renovated areas, the Pantry was okay for breakfast, but we preferred going to the Waterfront for lunch and Angelos or Dragon Lady for dinner. We enjoyed going to trivia and bingo - so many laughs. The shows each night were terrific. I haven't laughed so much in years. Cyclone Winstone stopped us from visiting Noumea and caused a few rough days, but fortunately we were not sea sick. Can't wait to holiday again on this fabulous ship. Read Less
23 Helpful Votes
Sail Date: February 2016
My mum has been cruising with P&O for several years and she has always had nothing but great things to say, she would rave about how the service is always top notch and their is always a great variety of food. My mum took me with her ... Read More
My mum has been cruising with P&O for several years and she has always had nothing but great things to say, she would rave about how the service is always top notch and their is always a great variety of food. My mum took me with her on her latest cruise which was very different to what she had been explaining. She couldn't believe how much the staff and food had changed and was very disappointed that I would not get to experience the way P&O use to be. There seemed to be allot less staff and most of them seemed miserable. In the plantation restaurant there was meat only on 2 out of the 7 nights and the rest of the time it was bland casserole and curries. If you wanted a drink you would usually wait for a staff member to pass and they would promptly take your drink order however this was not the case, after waiting and waiting you would eventually get tired of waiting and you would have to go and line up with everyone else that were waiting for drinks. I got to know several other regular cruisers on the ship and they all seemed to agree that P&O has changed and it is no longer the great service and experience that they were once accustomed to. Read Less
16 Helpful Votes
Sail Date: February 2016
I have just returned after 13 nights on the pacific Aria traveling to PNG. Had an excellent time! From reading previous reviews I wasn't sure what to expect but as a first time cruiser my expectations were met. Don't let all the ... Read More
I have just returned after 13 nights on the pacific Aria traveling to PNG. Had an excellent time! From reading previous reviews I wasn't sure what to expect but as a first time cruiser my expectations were met. Don't let all the elderly whingers reviews get you down! A great time was had. Pros -Lots of friendly helpful crew on board! -Good facilities, thoroughly enjoyed the pools, casino, marquee, gym and multiple bars. -Food was great especially considering the volume of passengers. The pantry had a good variety of meals to suit all pallets! The restaurants were great for the most part, obviously some meals were better than others. -Oceanview room had more than enough room for a 2 week stay, nice hot showers too! Cons -Internet was average at best, connection was extremely poor in our room but okay at other parts of the ship, for $99 I expected better. -whilst the crew did their best, 100's of people were stuck for an hour or two directly in the hot sun in Wewak whilst waiting for a tender. P&O should certainly make plans for more shade in the future. Overall I'm very happy and would highly recommend the Pacific Aria, thanks for a great trip! Read Less
4 Helpful Votes
Sail Date: February 2016
A total cost of $412 for 3 adults and unlimited food in Pantry and Waterfront for a 2-night cruise Sdy-Mel in a inside cabin. It is definitely value for money. We did not spend any other money during the cruise. We came back Mel-Syd via ... Read More
A total cost of $412 for 3 adults and unlimited food in Pantry and Waterfront for a 2-night cruise Sdy-Mel in a inside cabin. It is definitely value for money. We did not spend any other money during the cruise. We came back Mel-Syd via jetstar costing us $195 for 3 tickets at off-peak hour. Read a lot of negative comments before department and some of them were true but over exaggerated. It is true that food from Pantry and Waterfront sometime average sometime good! Try to avoid peak hour then you can enjoy more. I prefer Waterfront as we are being served 3 meal course but you can also order extra. WaterFront is more relax as only the waiters walking around to serve the customers. Pantry is a lot more crowded and a lot of customers walking around to get food from different counter and the cleaners keep clean up the tables so that the table always clean and ready for next customers... Ice water, tea and coffee is free whole day in the Pantry. Juice is free during breakfast. Breakfast is hot if you get the one they just cooked and transferred to the serving counter. Sometime I ask for freshly made toast when they are not busy. Pantry is a lot busier for Breakfast and Lunch and a lot quieter during dinner as some people willing to pay for extra to try out other restaurant. Tips - eat every meal in Waterfront; if not full or satisfied then head to pantry to top up. Waterfront has ice-cream for desert as well and they taste above average. Cabin is clean and spacious with 2 single beds and one softbed. No fridge - which is mentioned in the booking but not a lot of people aware of it. Except housekeeping was done in the evening for our room as the staff were overloaded! Other common area - it looks good and still feel very new. Pool is crowded on a hot day as the pool is a very small one - definitely not for lap swim! Just keep in mind : this is 3-star (particularly with the cost I paid) and do not overexpect too much.... Work out the food cost if you buy it separately in a normal food court or the RSL type restaurant - then you know you are being served fairly during the cruise! Remember to enjoy the break and do not compare too much! Read Less
43 Helpful Votes
Sail Date: February 2016
Just back from our first cruise with my wife. I have a cafe, 28 staff and have high standards so I understand hospitality. Good service we very much enjoyed the short trip from Melbourne to Sydney and had a ball. I can not understand ... Read More
Just back from our first cruise with my wife. I have a cafe, 28 staff and have high standards so I understand hospitality. Good service we very much enjoyed the short trip from Melbourne to Sydney and had a ball. I can not understand the negative reviews and think they would moan as they are just moaners on a ship or on land…. Staff: Were very friendly and very helpful on the whole trip. Waterfront: Very clean, heaps of options on the menu and the food was great, white table cloths and very enjoyable service. Pantry: Very clean, heaps and heaps of options, Asian, Fish & Chips, Mexican, Indian, Roasts, Salads, Sandwiches and rolls etc etc, and of course desserts. Food was hot and very good for served buffet style food, also a tea and coffee station, orange and apple juice plus chilled water. opens as soon as you board the ship if you are hungry The Grill: Very clean, If you are hungry after out side of dining hours you can buy, Burgers - Hotdogs - Nachos -Chips for $ 3.00, Bucket of prawns $ 15.00 or fantastic large pizzas for $ 9.50) Beverage Packages: We chose $ 7.00 per day for soft drink as we are not big drinkers or $ 69.00 per day for the alcohol package, you can use all over the ship or pay as you go. Entertainment: Heaps to choose from on different decks day or night Cabin Mini Suite 11146: Excellent, larger than we had thought, clean, very comfortable bed, balcony to just looking out to sea or the views as we went along the coast and brilliant views of Sydney. The cabin is cleaned every day and turned down at night. Arriving and Departure of ship: Very well organised I’m taking my son on a second cruise on the Eden next month and can not wait to experience another P&O ship. Please do not listen to the moaners, P&O give a great cruise at a very affordable price, I felt sorry for the staff at times. Read Less
10 Helpful Votes
Sail Date: February 2016
On Friday 12th February 2016 my Husband our 2 children (aged 4 ½ & 7) and my parents started our 4 night cruise from Brisbane to Hamilton island on the ‘new’ P&O Aria and back again. We were first time cruisers, my parents ... Read More
On Friday 12th February 2016 my Husband our 2 children (aged 4 ½ & 7) and my parents started our 4 night cruise from Brisbane to Hamilton island on the ‘new’ P&O Aria and back again. We were first time cruisers, my parents had been on one other cruise (Celebrity Solstice) 2 years ago. I had read both negative and positive reviews before going on the cruise. I tried to cancel our cruise after reading some of these reviews however if we had have cancelled we would have lost 50% of our money so decided to still go ahead and make up our own opinion. We stayed in Suite 10018 and my parents stayed in Suite 10026. Boarding the boat was a very smooth and speedy process, we were very happy with this side of things. Upon embarking the boat and after looking around the different areas the décor and furnishings in the main areas were lovely. Our room was very spacious, with a large dressing room and a decent sized bathroom. Some of the furniture was a little tired (ie scratches on the wooden arms of the furniture, showing signs of wear and tear), however overall we were happy with the room. We were very happy with the size of the balcony also. We did notice a fair bit of corrosion around the boat which looked like it had just been patched up with paint. First night we put the children into kids club which they loved. One word of warning the kids club is on a first in first served basis, you cannot book. One of the parents we spoke to said on one morning they had to turn away children as they were full. We did not experience this because on all occasions we just got there 10 minutes before they were due to open and we were only ever 3rd in the queue. One other thing to mention is they will not provide water and will not feed the children in kids club, you need to take your own bottle and take them out for meals. On the first night we ate out at Luke Mangan’s Salt Grill, this got us off to a very good start. The food was 5 star, we all were very happy with the quality and execution of the dishes served. Unfortunately after dinner we went back to our room to discover there had been some sort of a major leak (fire water pump cupboard was right next to our room and we saw some men in the cupboard trying to stop the leak) whch had affected the room next door to us. There was so much water that it looked like a minor river running along the carpet when the people next door opened the door to their room in order to get out. The boat personnel needed to get an industrial sized vacuum cleaner to vacuum up the water (which was very noisy in the middle of the night) and then had an industrial sized blower in the hallway outside our door which went all night (and another day and another night at least) to try and dry it all up. I felt sorry for the people next door, I don’t know what happened to them as the carpet in their room would have been totally drenched. In the middle of the night I noticed that the carpet in our room just outside our bathroom was drenched along with the carpet on my side of the bed near the bedside table (the water must have run from the room next to us into our room). I spoke to the men trying to fix the water leak problems outside our door and they supplied us with towels to put on the floor for the interim. Then the next day and for the next couple of days they had a blower in our room trying to dry it all up. Unfortunately this meant that the door to our room was left wide open in order to get fresh air in there and we felt quite compromised privacy and security wise. We complained about this to reception and they gave us $200 credit. On the second night my Mum and Dad had issues with their toilet which had blocked up. My Mum not knowing what to do pressed the button hoping to clear the problem however pressing the button made the toilet overflow. Mum called reception asap as she didn’t want anything overflowing onto the carpet, luckily the boat personnel came down promptly, fixed the problem, cleaned up the mess and disinfected everything in their bathroom. We ate at Waterfront Restaurant (ok, but nothing to rave about), Angelos (quite good would rate this as being better than Waterfront), we did not eat out at Dragon Lady so cannot comment in regards to the food here. The new ‘Pantry’ is a great idea, we found this really good food option for the children, however from our perspective we found the food ok, there was not too much variety from day to day and a lot of the muffins/pastries ect tasted the same. My husband had a really good soft burrito at the Mexican stand which he quite liked. We also ate at the little eatery near the main pool area. They had a very limited menu only selling pizzas, hotdogs and the like, you pay extra for this, however the pizzas were really good and our children really liked the hotdogs. It is a shame that there was no free icecream for the children, you had to pay extra for this. We booked in for the Chef’s table degustation experience with matching wines , this was quite good. It was really interesting getting a tour of the galley kitchen and seeing how everything works on a big boat. We enjoyed the dinner, however if we were to pick the best food of our trip it would definitely be Luke Mangan’s Salt grill. Unfortunately for my Mum and Dad the toilet issues were not over. They had one more blockage on our 3rd night out which was rectified promptly before any overflow. However on our last night/morning of disembarkation at 3.30 am their toilet blocked, they called reception said they were sending someone to fix it however this did not happen so my Mum had to wander around the ship to go to a public toilet at 4am in the morning. The toilet issue was not fixed before we disembarked at roughly 7am, so they had to use the public toilets until then. My Mum and Dad complained to reception after the first overflow situation and nothing was offered in compensation. They just said unfortunately ships toilet systems are very sensitive and sometimes these things happen. I asked Mum and Dad whether anything like this happened on the Celebrity Solstice, they did not have anything like this happen to them on that boat. On the last night of our cruise there was also another issue outside our cabin. There was water dripping from a light fitting with a bucket underneath to catch the water. Staff overall were really lovely, happy and accommodating. We only encountered a couple of staff that I would say were surly/unhappy towards customers. Our cabin stewards Bonoir & Nincia were just wonderful, nothing was too much trouble for them during our trip and they always were happy and friendly. Disembarkation was also a speedy and smooth process. On the whole we were very disappointed with the whole experience. Unfortunately we did not book at the last minute and get a good deal. This holiday was not what we would consider a cheap one for us over $5000 for 4 nights on the boat. We were expecting 5 star, as this was how P&O have been promoting these ‘new’ ships. I would rate the entire experience 2.5. I would not consider going on another P&O cruise in future. If we were to consider another cruise we would look at going on a boat that is more modern and doesn't have plumbing issues that this boat seems to have. I would have thought that all of these plumbing issues should be sorted before a ship is commissioned/launched. Saying that “the toilet system is sensitive” is not acceptable. P&O really need to look seriously at fixing these issues, otherwise their reputation will be in shatters if it isn’t already. Read Less
9 Helpful Votes
Sail Date: February 2016
Just like a few others here, I was a bit concerned about the negative reviews concerning Pacific Aria. If there really were problems earlier on, then I guess I do feel sorry for anyone who had a poor experience but whatever teething ... Read More
Just like a few others here, I was a bit concerned about the negative reviews concerning Pacific Aria. If there really were problems earlier on, then I guess I do feel sorry for anyone who had a poor experience but whatever teething problems may have been present when this ship started cruising from Australian ports late last year seem to have been ironed out. We had a great time. The food was good, the staff were friendly and helpful and, if the vibe was right some of them could be very humorous and entertaining. Be friendly and polite to the crew and you'll get it back in spades. Above all, don't be put off by the earlier poor reviews and ratings. We ate in the Pantry for most breakfasts and lunches, we tried the Waterfront for dinner, we had one dinner in the Salt Grill and splashed out for one dinner at the Chef's Table (Highly recommended if your budget will allow it). At $49 per head it's a 7-course degustation dinner presented by the executive Chef and complete with wines (included in the cost) matched to each course. You would pay a lot more on land for this. It was also a great way to meet other guests and as the wine flowed and the good food kept coming the atmosphere became convivial to say the least, including the vibe between the guests and the staff. Oh, almost forgot that the chef took us on a tour of the immaculately clean and efficient galley of which he was justly proud. No need to worry about food hygiene on this ship, I can assure you. Boarding and disembarkation was a breeze and the tender boat transfer to Hamilton Island was well organised. Be aware though, that the tenders are actually lifeboats so don't expect creature comforts like padded seating and air conditioning. Cabins were roomy and well serviced on a daily basis (well, twice daily if you count the fact that the staff turn your bed down for you while you're out taking in dinner and a show). Read Less
14 Helpful Votes
Sail Date: February 2016
Nervous first-time cruisers, especially after I was told about this site and read the negative reviews from November, December. But hey it was far better than our best expectations. Embarkation was made so easy, booked for a 12 pm ... Read More
Nervous first-time cruisers, especially after I was told about this site and read the negative reviews from November, December. But hey it was far better than our best expectations. Embarkation was made so easy, booked for a 12 pm check-in, were on the deck having a drink at 11:45 am. Our room was spacious, clean and very comfortable. Bathroom was very good, my wife has some mobility problems and the bath/shower was not a real problem as mentioned in earlier reviews. The food rated from good to great, we dined in four of the restaurants (the Pantry, The Waterfront, Dragon Lady and Angelos), never had a bad meal and service was always spot on. The adults only pool area was great of a day and the bars with their entertainers were great during the evening. We didn't attend the shows or themed parties, but heard nothing but good things about them from other guests. My only biff was the beer was a bit more expensive than I thought it would be as we are a thirsty couple our bar bill was more than I had planned. Overall great cruise, relaxing, brilliant staff and crew, really good dining experience, well be back. Read Less
5 Helpful Votes
Sail Date: February 2016
Our first cruise and to be honest I feel as if I will not feel safe to try another. The emabarkation was well organised and the staff very engaging. Cabin was adequate and comfortable. We did not find our luggage for sometime even ... Read More
Our first cruise and to be honest I feel as if I will not feel safe to try another. The emabarkation was well organised and the staff very engaging. Cabin was adequate and comfortable. We did not find our luggage for sometime even though other people's were left outside their cabins. Eventually located it abandoned outside a lift. Neither of us get seasick (previously have been out on fishing boats etc). We did become very unwell but this was after consuming food from the pantry. The food is cold. Bacon and eggs, grilled fish so cold it was inedible. Tried to get a simple salad from the salad section. The top layer of the salad looked good but when served only 1percent contained what was on show the rest was lettuce from underneath. Sandwiches were not available only rolls that had an overload of bread and minuscule filling. Hungry we ate the luke warm zucchini soup. Hours later we were both vomitng. We are both health professionals and suspect the recent "gastro" outbreak was probably more attributed to the inadequate temperature control of the food rather than a virus, fellow passengers had the same complaint. The Waterfront Restaurant served delicious hot meals but was overcrowded and there were long waits to be seated. People trying to avoid the pantry! Sometimes just a snack for lunch is nicer than another sit down meal. Do not even think you will find a healthy salad sandwich anywhere on the Pacific Eden. It is understandable why buffet style has been replaced due to hygiene, however not to maintain food at a safe temperature is worse. Read Less
4 Helpful Votes
Sail Date: February 2016
I think the reason for the negative reviews on this ship is that people have champagne tastes on a beer budget. I went on a 3 night Food & Wine cruise and really enjoyed it. This was my first cruise, and given the negative press, I ... Read More
I think the reason for the negative reviews on this ship is that people have champagne tastes on a beer budget. I went on a 3 night Food & Wine cruise and really enjoyed it. This was my first cruise, and given the negative press, I decided the best thing to do was go with an open mind. I traveled with 3 girlfriends & we all had a good time overall. A bit of a breakdown: The Room We shared a 4 berth oceanview cabin, which had 2 x single beds, a sofa & a bunk. The mattresses were reasonably comfortable & there was plenty of space to store all our luggage. The bathroom could use some touching up - there was obvious rusting & the shower curtain had mould stains. Could have used a few extra power points (4 girls getting ready at one time could be a challenge) & the TV quality wasn't great. We didn't spend a great deal of time in the room though so we were happy with what we had. Housekeeping was a little frustrating. Towels were not being replaced when left on the floor, & after 3 calls made to housekeeping over the course of an afternoon yielded no results, we ended up finding an unattended cleaning trolley & pinching some clean towels from there. Food Make sure the first thing you do when you reach your cabin is get on the phone & make a reservation at Salt Grill! Yes you pay extra, but it is absolutely worth it. The scallops were the best I'd had & I'm told the chocolate tart deserves a moment of silence. Luke Mangan was also sailing & popped out to say hello to the guests. The Pantry is pretty much a food court, we grabbed some food from there on the first day & didn't really enjoy it, so we stuck to Waterfront for the rest of the trip. Waterfront is lovely. Every time, we were welcomed with a squirt of Purell & never had to wait for a table. We didn't go out of our way to avoid peak times either. Variety in Waterfront is great. I have seen that people have complained about serving sizes - I had no issue, particularly if I was ordering entree, main & dessert. If you're extra hungry, order another serve - it's not going to cost you more! I will note that there were some issues with the food being kept warm on its trip from the kitchen to your table. Service was reasonable. Bircher muesli for breakfast was delish. Bars & entertainment Low points: The Gatsby & Bianco parties. Each person in the band seemed to be playing at a different speed making the music jarring. Apart from a couple of props, there was nothing particularly special about the parties. Service - while bar service was mostly great, there was an issue with a staff member who gave my friend still spring water when she'd asked for mineral water (she didn't specify sparkling). Rather than just swap the bottle, the staff member proceeded to argue with my friend until I pointed out that the bottle said Spring water, not mineral. It was a simple miscommunication - the server made it a bigger issue than it was. High points: The Blue Room - lovely atmosphere & music, a great spot for a cocktail & to enjoy some Jazz in the evening. Trivia - I have never laughed so hard at trivia as I did at the music trivia event with The Alter Ego. Evening shows - love the Mindreader, comedian was great too. The Marquee can get VERY hot - we didn't stay for the show on the first night because we were sweating as soon as we walked in the door. It seemed that a request to the staff fixed the temperature within an hour or so, although I did have to ask each day. A great introductory cruise for this beginner. I don't think I'm a cruise convert & I think I might go for a more upmarket cruise line next time, but P&O still delivered on what I paid for. No Noro Virus either! Read Less
9 Helpful Votes
Sail Date: February 2016
Our family recently experienced what a horrible cruise is all about. The first moment we embarked on board we were greeted by phantom service - there was no smiles, or hello welcome aboard, nothing. Quite different to what you see on TV. ... Read More
Our family recently experienced what a horrible cruise is all about. The first moment we embarked on board we were greeted by phantom service - there was no smiles, or hello welcome aboard, nothing. Quite different to what you see on TV. One bed was so hard I thought I slept on concrete, the air con was freezing, the thermostat already at max. Then the meals, pantry meal area - opens 3 times daily, less variety and talk about black labelled cheap food, even my dogs eat better than that. The water front dining - preheated food served on the table at 1000 degree plate that will burn your hand and God help me if it was one of the children hand that grabbed the plate. One crew member behind the Bain Marie was so rude, he would raise his voice at you while serving. As far as cleanliness goes, the cabin corridor smells, tops deck full of beer cans soft drink cups etc left there for the entire trip, the steam rooms covered in genital hairs (must be shaving season) and the steam/bath shower is blocked. But with all the negative mentioned there is one positive note. To all P&O crew staff, you need to take a bow to this guy, Percie who takes care of the cabin duty. He is very polite, helpful, full of smile and courteous. Read Less
8 Helpful Votes
Sail Date: February 2016
Seriously it was not that bad. It is a small ship like a boutique hotel only this hotel floats. The staff from the Stewards to the waiters and entertainers were so friendly and very accommodating. We had a few minor issues which were ... Read More
Seriously it was not that bad. It is a small ship like a boutique hotel only this hotel floats. The staff from the Stewards to the waiters and entertainers were so friendly and very accommodating. We had a few minor issues which were immediately resolved. Just some advice, BYO lanyards for your cruise cards. One card per person, these cards are keys to your cabin and all your expenditure. Using their money kiosk machines you can top up your balance and get your statement anytime of the day or night. The ship may give you some credit towards your card when you first a arrive so don't put all your money in. If you have food allergies please see the maitre de as soon as possible, the menu will be changed to suit your needs. We were not able to use our region 4 dvd but the ship has there own dvd library. There are no library books available so pack up your e-reader. BYO tennis balls, racquets are available just not top of the range. BYO basket ball too !!. Eden has a laundry, it will cost $3 for washing and $3 for the dryer. The iron is in the laundromat, no ironing in your cabin. Bathrobes cost so bring your own. The food in the Pantry and Waterfront was great, eat as little or as much as you want . We enjoyed the variety of foods and sweets and did not need to explore the other restaurants.(Yes were are foodies and are involved in food blogs). BYO snacks such as biscuits. There are no tea or coffee making facilities in your cabin , just head up to the pantry and bring down a cuppa to your room. You will receive a program of daily activities in the morning, take a photo of the program , it is one less thing to carry around on the ship. The only issue we had was communication. Tell us over the intercom if an activity is cancelled, have a seminar on how you run a ship, explain the different types of uniforms we see. For first time cruisers we received a lot of our information from other passengers. Overall we enjoyed our first cruise !!!! Read Less
10 Helpful Votes
Sail Date: January 2016
Never having been on a cruise before, I came across this website and thought it would be a good way to get some insight. I read about 30 reviews from guests aboard Pacific Aria since 2015. The large majority were so negative I became ... Read More
Never having been on a cruise before, I came across this website and thought it would be a good way to get some insight. I read about 30 reviews from guests aboard Pacific Aria since 2015. The large majority were so negative I became very apprehensive about our forthcoming cruise. I wondered if I had made a mistake in booking because the reviews complained about everything about this ship - the staff were withdrawn, the food was mediocre, the cabins leaked and toilets overflowed. Staying home sounded like a better option. Well we did attend our cruise - a three night Food and Wine Cruise from Brisbane - leaving January 29. It was nothing at all like those negative reviews. In fact, we loved every moment and found the staff, the food, the cabins and the ship's public areas more than satisfactory. It was a great weekend away! The extreme negativity oozing from the reviews is simply inaccurate, and says more about the reviewer than the cruise itself! Sure some guests may have experienced unfortunate incidents, but perfection is an unachievable goal in holidays, and indeed life. If you believe the staff to be withdrawn and unfriendly, try smiling and saying thank you. We witnessed quite rude manners from other guests on our cruise, particularly in the food venue, the Pantry. I found that by being courteous to the staff, they responded in kind. Other positives: the bedding and linen was very clean and crisp, waiting at food venues was manageable, and often times we walked straight in to be seated, the entertainment was enjoyable (a comic hypnotist one night and a song and dance production the other), the kids club was relaxed and fun, food was accessible, plentiful and of a good standard. As my first introduction to cruising, it was a good start. I would definitely go on another cruise with P&O. Don't let the bad reviews put you off! Read Less
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