1. Home
  2. Cruise Lines
  3. P&O Cruises Australia
  4. P&O Cruises Australia Cruise Reviews
1 Helpful Vote
Sail Date: February 2019
We took this short, 4 day local cruise because my husband has recently become disabled and wheelchair dependent, and we both wanted to see how we would manage by ourselves on a cruising holiday with his disabilities. We were in one of only ... Read More
We took this short, 4 day local cruise because my husband has recently become disabled and wheelchair dependent, and we both wanted to see how we would manage by ourselves on a cruising holiday with his disabilities. We were in one of only 2 wheelchair accessible cabins. Sadly, they were obviously included as an afterthought because they were both located on deck 4, at the very front of the ship (so the ride through rough weather wasn't at all pleasant) but we didnt have any choice. Ideally, these cabins should have been positioned near the elevators to allow easier access for people with disabilities. The cabin had tiny port hole windows - they had paint all over them and were so filthy it was hard to see anything through them. However, the cabin itself was very spacious so as to accommodate our wheelchair and other equipment, although the layout was not at all wheelchair friendly. It was almost impossible for my husband to get into bed because his wheelchair couldn't be positioned along side the bed, necessitating the need for me to push, pull and roll my husband into position from the foot of the bed and he isn't a small man! The corridor leading from the elevators to our cabin was very long and narrow and quite often the cabin stewards and cleaners would block the passage with their cleaning equipment making it all but impossible to manoevre the wheelchair through the obstacle course. The elevators, we found, were extremely tiny and my husbands wheelchair only just squeezed in sideways, with me and maybe one other person being able to get inside at the same time. In regards to restaurants it is essential to make reservations the immediately upon embarkation otherwise it is highly likely you will be eating in "The Pantry" for the entire cruise. This is located on the Lido Deck and replaces the traditional buffet however the food is average food court fare, akin to what you would find in your local shopping centre, and is only open at set times, unlike other cruise line buffets which are pretty much open most of the time. There are 3 other "free" restaurants on board - Angelo's (offers tiny portions of mediocre Italian cuisine - you can upgrade to "nicer" food for a fee), The Waterfront (A La Carte dining; tiny portions; we paid a fee and upgraded our main course to steak - disgusting, fatty and gristly - I cook better steaks than that - so it was very disappointing to pay extra for poor quality steak) and finally, Dragon Lady Asian cuisine. This place was wonderful. We ate here on the 3rd night and were fully prepared for another disappointing dining experience, but we were pleasantly surprised as the food and service was wonderful with good portion sizes. There are also 3 places to eat where guests must pay extra - Salt Grill by Luke Mangan (we didn't dine here but we were told that the food is delicious), The Chefs Table (again we didnt dine here) and on the Lido Deck by the pool the is "The Grill". Here guests can purchase hot dogs, chips, pies, burgers etc. We had a pizza late one night and hot dogs during the day after the pantry had closed for lunch. Both were just okay (nothing to write home about), but on previous cruises with other cruise lines, these items were always included in the cruise fare and not an additional fee, so I felt that this was a bit of a rip off. The actual ship as a whole was just average; the crew and staff, although pleasant and friendly towards the guests, all seemed unhappy and bored. There weren't enough staff around to keep on top of the cleaning and it was all too common in the pool and deck areas to see filthy tables, dirty dishes and food and drink spillages left unattended to, and not a bin in sight. The whirlpool spas were at a pleasant temperature but the spa jets weren't operating and they had disintegrated in places. In all, I would say our short get away was okay, but the ship lacked atmosphere, fun and excitement. The live musicians were pretty terrible, out of tune and off key, and the whole ship seemed tired, worn and lackluster. I understand that this ship has been sold and would be making its final voyage for P&O in a few weeks which would explained why it was like it was... Read Less
1 Helpful Vote
Sail Date: February 2019
This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by ... Read More
This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by the booking agent P&O needed to fix it and then have P&O advise that we needed to speak to the booking agent we gave up we were advised by P&O we were upgraded to a balcony room WELL REALLY FUNNY THAT WE HAD PAID FOR A BALCONY ROOM although it was a bitter disappontment the floor was uneven and for me a hazard that I may have lost my footing and fall over as I use a cane to get around. The room was not disabled friendly as neither the booking agent or P&O would move and fix the issue just kept stating the other one needed fix it. (read here not using either again) The furniture in the cabin was treadbare and the chair covering was ripped and looked like it hadnt been changed since the 80's. The balcony had a massive drainage hole in the floor right where you step onto the balcony from the room and area around this was drain was spongy and felt unsafe to step on, we were assured by the steward it was fine although we did note he wouldnt step onto the balcony. We paid extra for a package of Bubbly and canapes a meal in the Salt Grill and breakfast in bed. The Salt Grill left a lot to be desired we requested glutenfree bread for one of the 4 people at out table when the bread for the others was brought to the table, it had to be requested a further 2 times before it finally arrived just before dessert was served. The meal it self was ok the steak was cooked well and the sides were edible just. We then ordered coffes and a pot of tea with soy milk which also didnt arrive until it had been requested twice more. Not really the experience expected at the price we paid for the meal perhaps Gordon Ramsey could go undercover and then give the servers and chefs some timely feedback. The next morning the breakfast that arrived was not what was ordered and there were missing items but at least it was hot and tasty. I won't bore you with the rest of the issues as it was a waste of money and a real eyeopener to the fact P&O really don't give a rats backside to their customer requests and needs. We were shocked by the attitude and lack of attention to detils forthe whole experience end to end. No one stepped up and took ownership and certainly not one person knew what was going on at the front of station peir, when we were advised we needed to get out of the car and walk to the other end of station peir to the ship with suitcases in hand. Well as it turns out the P&O person at the peir should have directed the driver of our car to take us to the ship like the majority of the other people embarking on the ship. Read Less
Sail Date: January 2019
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The ... Read More
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The entertainment is amazing. Attend as much as possible. All incredibly enjoyable especial the Maquee live shows. Entertainment crew hilarious Mathew Dom Pablo Miguel etc. We had the smaller cheaper cabins which were perfect for our budget and needs....hot showers were amazing. Many reviews complained about the interior being old....well I'm no spring chicken either any more but it's how you present yourself and this ship is no different....the decor is gorgeous. We did a few pacific Islands and pre booked our tours through the ship and had a great time being emersed in the culture and saw some amazing scenery. All our kids 3-17 attended kids clubs Turtle cove HQ and HQ+ and loved it experience. We also had EDGE packages. These were prepaid great for 7-25yrs. Our adults would probably pay per session next time as didn't get the value from pre purchasing. Thankyou from the bottom of our hearts for your passion to serve. Sad to see you retiring but hope to travel again with P&O and see some familiar faces. Read Less
3 Helpful Votes
Sail Date: January 2019
We thought this cruise was great, relaxing, comfortable, affordable and we enjoyed it so very much. Only downfall was jewellery policy on the water slides. Our theme parks here in Oz do not have that policy so I enjoy the water slides. ... Read More
We thought this cruise was great, relaxing, comfortable, affordable and we enjoyed it so very much. Only downfall was jewellery policy on the water slides. Our theme parks here in Oz do not have that policy so I enjoy the water slides. Body jewellery is an upcoming thing and not everyone can take them out, so I think this policy needs reviewing. Staff were awesome and Bingo/trivia was a blast, so much fun and laughter. Theme night Gatsby was awesome. All in all fantastic.Crew were very friendly, helpful and our room was always clean. We did alot of relaxing on the deck under the shade, and the onshore tours were great. We winged it with all onshore stuff but it was great as we got to take a Buggy out in Noumea. This was an adventure driving on the opposite side of the road to Australia took a little getting used to for my hubby. Isle of pines is definately a place to go back too. Read Less
5 Helpful Votes
Sail Date: November 2018
Booked two Suite cabins #11117 and #11116 - Cabin was ok but a little dated - clean and reasonable size - bed was comfortable, but pillows cheap and hard. Cabin attendants were really good. When you book a suite with P&O you have no ... Read More
Booked two Suite cabins #11117 and #11116 - Cabin was ok but a little dated - clean and reasonable size - bed was comfortable, but pillows cheap and hard. Cabin attendants were really good. When you book a suite with P&O you have no recognition or any worthwhile benefits at all and certainly don't feel like a VIP. They need to take note of what Royal Caribbean do for guests who book suite's. We were suppose to have priority boarding, but apparently there was a wedding party that they decided had priority above suite guests. It started to rain and only when bitterly complaining (as i had my mother in a wheel chair outside) that they finally allowed us in to register and board. The common areas were over crowded at all times (except when we docked at Airlie Beach) and you could never get seats around the pool. Dining areas were also way overcrowded (what i would refer to as a pig trough) and constantly bumping into people and queuing for meals. It would take nearly 20 minutes or more to get a meal then line up to get a drink at the bar - by then my food was cold. Food on the whole was really average and in some cases disgusting. The main restaurant was really old, boring and nothing more than a Coles cafeteria. If your disabled and in a wheelchair then forget it as it's so not wheelchair friendly. Had so much trouble pushing the wheelchair around and doors that were constantly closed made it impossible. Even corridors that seemed blocked all the time, which meant i had to go all the way back and around the ship. Lifts were a real pain and spent so much time waiting to get to different levels on the ship. Entertainment and activities were just average. I would never step foot on another P&O cruise ship. Read Less
9 Helpful Votes
Sail Date: September 2018
The ship is a smaller on then the P&O Jewel and the P&O Dawn which makes it much easier to get around and to learn the lay of the land. Half the amount of passengers, than the Jewel or the Dawn make it infinitely more hygienic. We ... Read More
The ship is a smaller on then the P&O Jewel and the P&O Dawn which makes it much easier to get around and to learn the lay of the land. Half the amount of passengers, than the Jewel or the Dawn make it infinitely more hygienic. We spent a delightful week without the smell of effluent which is always a bonus. Loosing the smell of effluent on the open decks is always a delight, as is not contracting a bout of Novo Virus. The Aria is not a new ship but it has been looked after well. There are clean carpet, wallpaper and curtains with no stains decorating the whole ship. The upholstery on seats is in good condition as is bench tops, tables and other furnishings. The ship has been renovated but there are signs of age here and there. Being wary of the Novo virus I didn't swim in the pools but they appeared quite clean and smelled fresh. The main pool has a dome over the top and they do not hesitate to close it if the weather has even the slightest change. Theatre There's a small intimate theatre where films are shown several times a day. The screen is the same size as our largest television at home but can been seen easily enough from all over the room. Parents tend to use the theatre as a baby sitting area and have no problem dumping kids of all ages there, leaving them unsupervised to the annoyance of anyone who actually went to see the film. This was major turn-off and I was put off going back. Restaurants The Pantry, the main eating area is like a food court in any shopping mall. You walk around choosing from each different 'stall' what you feel like eating. Don't be afraid to put you plate over the counter and ask to have the chips put on the plate you already have food on. Don't be afraid to ask for a bigger serving either. This new idea is to stop pigs from loading their plates a foot high with food they will waste, to stop dirty people from pawing the slice of bread that will end up on your plate, to stop mouth-breathers from coughing/sneezing all over that same slice of bread. And it works. You know the food on your plate is as clean as it can be for you. After a couple of meals form The Pantry though, everything started to taste the same. There's a lot of choice there but nothing is exciting. Believe me, I know how that sounds but it is what it is. In other restaurants the meals are ordered by you and served to your table by wait-staff. We ate in The Waterfront and The Dragon Lady, you should too, they are a nice experience for you and are part of your package but you have to book into them. I don't know why you have to book because there are always empty seats everywhere maybe its to add to the ambiance. These meals are a little more exciting and we enjoyed the change of scenery. Note: a glass of Cab. Sav. red in The Dragon Lady was $13.00 with the bottle being $49.00 the same bottle in the bar upstairs was $28.00. Seems everyone thinks corkage is a big thing. I don't mind a surcharge because its a dining room but that $21.00 mark-up, is over the top. We are on a ship ! Surely, it all came from the same storage pallet ! One thing we did do, each night we visited a little shop in The Pantry and had the girl put together a cheese platter which we bought back to the cabin to have with a wine and a movie. A small indulgence that we enjoyed very much. The Beauty Salon (These days it's called a Day Spa 'sheesh') We bought the 10,20,30 package from the salon Elemis and did not regret it. If you can't afford all of them and need to choose one, buy the seaweed wrap. The attendant named BM is wonderful, ask for her if you can. She sure knows how to spoil you and leaves nothing to chance. Every little detail is attended to and you are made to feel quite special. BM never missed saying hello to me when she saw me around the ship later and even made some time in her very busy schedule to stop and ask me how I was feeling for the rest of the week. I cant say enough about this attendant, she has a wonderful skill she is an ultimate professional that has a very personal touch. I thoroughly enjoyed the Fire and Ice mani-pedi with Chi-Chi who is such a lovely person and certainly knows what she is doing and Zen who did my crystal massage is an excellent professional. We went to a couple of seminars such as the “How to Get Your Metabolism Going” and “Feet and Posture” (or something like that). They were interesting and we would have attended more except for the 'hard sell' at the end of everything in which you participate. I totally got sick of having to listen to the spiel of how I really needed to buy this or that product just because I turned up. This made the seminars/talks/conversations very impersonal and I came to feel like I was being perceived as nothing more and an open wallet regardless of how it was disguised. So if you attend these things be prepared for that hard sell at the end because, regardless of how personal they are making it all feel, they are going to go for your money just as soon as they get to it make no mistake. Cabin We had a balcony cabin and there's a lot to be said for that. We came on a weeks cruise just to catch some well needed R&R (work life balance n all that) so we indulged in some massages and the balcony. We spent a lot of time sleeping, resting and getting away from people , the cabin with the balcony was ample room for us to stretch out and sleep, watch TV (lots o free DVDs available) eat and relax. There are a few things aging in the cabin, some cracked tiles, worn metals, scratched surfaces on the porcelain, just little things like that but on the whole the cabin is comfortable. We must remember that The Aria is not a new ship. Cabin Attendants I talked to various passengers around the traps and most were pleased with their cabin attendants. I was however surprised to see that I was not the only one that was not completely happy with the cabin service. The cabin was clean, don't get me wrong but the service, while cheerful, was not always satisfactory. For instance, one day we had to make our own bed, towels that we left on the floor were not always replaced and requests were not always attended to, I ordered two DVDs for a nights viewing, when they had not been delivered by lunch, I reminded the attendant of my request, then again at 4pm and again at 6 with the reply, “I will get them for you before 9pm” they never came that night but were at our door the next morning but just a little too late. I know these are small things but they add up, over a week. Miscellaneous Even though you are only cruising the Whitsunday Reef, ring your mobile provider and have them turn off international roaming. I manually turned off IR on my cell but my provider still charged me for international rates even though we never left Australian waters then my data went over the limit and I was charged international pricing for this as well. I now have to have one of those extra long calls to Telstra. Don't bother taking the walking jaunt around the ship on Deck 6 while it would be lovely, there are always a bunch of smokers out there waiting to make you feel sick. It's hard to believe some people still smoke in 2018 but there they are, on Deck 6. In my time, smoking will be made illegal in all public places eventually, even on the Aria but not just yet. To all the smokers reading this, Namaste. The washing machine is 3 x $1.00 coins (28 minutes cycle on normal/warm) and the dryer is 3 x $1.00 (45 minute cycle) free detergent. Free games such as Jenga, Scrable, Chess are available on the floor with the internet stations. Internet packages are available but are very expensive. 90 Read Less
1 Helpful Vote
Sail Date: May 2018
I took 18 elderly(70 up to 98) folk on the 4 day cruise as a real treat from our club. We choose the one that just went to sea as a lot had no passports and most importantly once on board it was safer than going to ports as 4 were on ... Read More
I took 18 elderly(70 up to 98) folk on the 4 day cruise as a real treat from our club. We choose the one that just went to sea as a lot had no passports and most importantly once on board it was safer than going to ports as 4 were on walkers. I found the staff were so helpful and pleasant BUT the ship was terrible. 1.No toilets on reception floor 5 th deck. 2.Shampoo ect in cabin were in big containers and some folk could not handle using them. 3.The food in the Waterfront restaurant was not pleasant mostly pasta last night I purchased a nice steak for dinner out of desparation. The selection (3) of food on the menu I felt was poor. 4.The plantation room food set up was terrible it was risky for the elderly as it is set up like a food stall area and you have to move from one to another to see selection and then stand in line to be served with children running around and folk dropping food fighting for this and that it is the worst I have ever seen. They only had one area to get it from. All other ships I have been on have had 2 smorgesboard areas to get your food from. By the time you got your food it was cold but the time you got back. I saw not trays either to carry your lunch back on and one place for utentsils. 5. There was no fresh fruit ie apples ,bananas .watermelon ect ect at all on board. I got the feeling this is a training ship as it was shabby rust appearing in places the showers ect. Though it was a great experiance for the folk that went I advise elderly to check the ships out before they go on and the Jewel give it a wide berth. P.S. Entertainment was wonderfull until the last night when a comedian it was the most disgusting performance of filth I have had to endure on any cruise I have been on the the ladies did not like it one bit the F & C words plus all the others and many groups of folk got up and left which he ridiculed it was the most discusting show I have ever had to sit through. God knows what the comedy cruise is like and glad we weren't on it. Read Less
6 Helpful Votes
Sail Date: March 2018
I have been to almost two dozen countries and on dozens of holidays, but never have I wished for a holiday to end, until this one. My partner and I chose this holiday because the locations were appealing and because of my disability, ... Read More
I have been to almost two dozen countries and on dozens of holidays, but never have I wished for a holiday to end, until this one. My partner and I chose this holiday because the locations were appealing and because of my disability, other mobility impaired people, find the method of cruising enjoyable and more convenient. Right from our booking experience in November, the booking agents were discriminatory and told me that accessible rooms were $400 more; I had a sour taste in my mouth. I wanted so badly to be convinced that I was wrong and that P&O were capable of providing a good experience, but sadly I wasn’t. I was made to feel like a second-class citizen from the start. When we embarked, (five hours late, with no compensation), we went to wash up in our room, only to find that our “accessible room”, that according to the booking agent would suit my needs, wasn’t accessible at all! I would suggest more adequate education is needed for booking agents. This was extremely distressing so my partner spoke to reception that called a man named Sid and apparently all the rooms were full. I became quite flustered and upset and explained to Sid that the lack of useable facilities would mean that I couldn’t wash and in the night would have wet myself or would have to find one of the very few, (far too few), disabled public toilets. Oh joy! He said he would ask if any of the SIX accessible room occupants would swap and let us know. I said if not I wanted to leave but apparently, akin to prison, you can’t do that. Seriously, only six disabled rooms is ridiculous though!!! Fortunately for us an accessible room had been allocated to a completely able bodied young couple, so we swapped. They were compensated and we were not! Second-class citizen? I understand that poor weather is beyond P&O’s control, however, weather forecasts exist and we were constantly assured that P&O have full faith in the Bureau of Meteorology, yet, P&O allowed us to waste $150 sailing the rough seas to Whitehaven Beach where we were greeted by cloudy skies and three torrential downpours. I honestly feel like it was a total waste of money, but the greed of P&O outweighed the passenger enjoyment. Further to that, the fact that P&O even run cruises during monsoon season, where it is highly likely the cruises will be uncomfortable and unpleasant is wrong in itself and to be quite honest, robbery. The process of re-embarking was also so disorganized, it took absolutely ages, security were so disorganized and seemed really uncomfortable with having to re-board a disabled passenger. I understand that passenger safety is important to avoid death and lawsuits but in Cairns after we sat waiting for hours, our excursion was cancelled, so we were left to figure out a plan for the day. This was my third visit to Cairns, and without a car, it’s a very very small city! There wasn’t any compensation or genuine apology for the fact that due to the awful weather, Willis Island was skipped all together. The way back to Brisbane was so rough that the outdoor areas were all blocked off and the small space they cordoned off was partly for smokers and the other part smelt so much of smoke that it made me feel sick. Two of the shows were also cancelled which was very disappointing, particularly The Velvet Rope. Our arrival in Brisbane was delayed by 6.5 hours so we missed our flight and the extremely unhelpful man at reception gave us a phone number and without help or financial assistance from P&O we had to pay $192 to book a new flight! In a more general aspect, there is a significant lack of disabled toilets and the one on Level 7 next to The Marquee shouldn’t even really be called disabled, it’s just a bigger ladies toilet. The food in The Pantry was never more than lukewarm and was so tasteless. The food I had was always dry and overcooked too. I’d also like to comment on our room. It was the front room, the furthest from the lift if an emergency occurred and even though it was as accessible room, the room entry and toilet entry had a thick metal strip that my walker couldn’t roll over it had to be bumped over. As the poor weather escalated our room, (right at the front), became more and more unstable and as the weather deteriorated, the noises in our room were so loud that for the last three days we couldn’t sleep. I tried earplugs but it was too loud, so I tried sound-blocking headphones, but it was so loud that even on the maximum volume, I couldn’t hear the words to my audiobook. On the last night we even went and found a couch in a bar to try and get a couple of hours of sleep. I don’t know what it was, perhaps waves smashing the boat, but in our room, it literally sounded like bombs were being dropped every few seconds and the genius that put wooden cabins in a metal boat is responsible for a constant creaking sound. Like I said, I’d like to have a positive memory but it’s the worst experience I’ve ever had and all I have to remember it is severe sleep deprivation and a cold. The P&O reception staff has such a lack of knowledge it was astonishing. The whole experience made me feel like an inadequate member of society who wasn’t welcome and was just an unnecessary burden. The P&O tagline is “like no place on earth” for me that place was hell. Read Less
1 Helpful Vote
Sail Date: March 2018
As a disabled person permanently in a wheelchair it was ultimately a very good 7 day cruise. The staff on the ship and at the wharf were excellent and very helpful, the food was NOT cold and the variety was very good when you worked ... Read More
As a disabled person permanently in a wheelchair it was ultimately a very good 7 day cruise. The staff on the ship and at the wharf were excellent and very helpful, the food was NOT cold and the variety was very good when you worked out how the system operated. The accessibility cabin 8106 was very well designed and operated well with a good size. Fellow passengers all treated me with respect. It must be recognised, however, that a person in a wheelchair is not at their same eye level and sometimes they don't see you and that can cause accidents. When I entered the lifts I always said "mind your toes" However, to properly make it really worthwhile, P & O (Australia) needs to take more account of disabled people and pay attention to such people moving around the ship. There were also others in wheel chairs and on walking frames and crutches and we talked to each other so my review comments are not isolated.. Particularly the urgently must alter the doors to swing at the front of deck 12 instead of a wheelchair person having to wait (endlessly) and then rely on fellow passengers to open and hold them safely for you. Safety and Life Boat drills also need better explanation. Would we go again? - not sure unless there is assurance that P & O fully recognise and cater for disabled people - and there is a growing population of us. Read Less
15 Helpful Votes
Sail Date: March 2018
We have done 10 cruises before this, all small expensive boutique cruises. It was time for a short break and in desperation booked on the Aria for a seven night cruise. All the negative reviews and media did not help our stress levels, ... Read More
We have done 10 cruises before this, all small expensive boutique cruises. It was time for a short break and in desperation booked on the Aria for a seven night cruise. All the negative reviews and media did not help our stress levels, but we needed a quick break. We were in for a massive surprise. Our balcony suite was really nice, all the staff friendly and helpful. Entertainment was great. We loved the food. Salt is a must. Dragon Lady and Angelos were also good. My favorite was the Pantry. I used to grab a plate and walked around picking my favorite bit from every stall. Waterfront is average to good. Only one negative, if you like your eggs perfect its going to be hit and miss. The ship is very accessible for the disabled and there were heaps of people in wheelchairs having a great time like all the others. We only had a long queue to get on the ship, but its the same as when we fly international. This is mainly due to people not following their embarkation times and showing up whenever they want to. The one other issue raised in the past is the ship not catering for smokers. This is not true anymore as deck 12 has a great spot high up for the smokers with the Dome Bar just inside to grab a cocktail. We had 100km/h winds and 6 meter swells on the way back from Vanuatu. The ship coped magnificently with only a small amount of rolling and pitching considering the weather. (I am an ex naval officer who has spend a lot of time at sea in different ships and atrocious conditions.) All in all it was the best value holiday we ever had. We will be back. Read Less
15 Helpful Votes
Sail Date: December 2017
We cruised on the P & O Pacific Eden on 1st December 2017 for a six-night cruise to Tasmania. We were rather worried because of all the negative reviews which we had read. Contrary to this we had a very pleasant trip when all our ... Read More
We cruised on the P & O Pacific Eden on 1st December 2017 for a six-night cruise to Tasmania. We were rather worried because of all the negative reviews which we had read. Contrary to this we had a very pleasant trip when all our expectations were exceeded. It is an old ship, but our room 'Stateroom' was very comfortable and clean. The bathroom also old with a bath to step into for a shower but clean. It was serviced every day. Our room was tidied and cleaned each day including our bed made each morning and turned down before the night. The aircon was nice and cool and we slept well each night. The crew was very helpful at all times, but I guess it always helps if there is a mutual exchange of respect. The meals were totally opposite to the negative reviews - food was always hot, and satisfying. The Pantry was our favourite...the variety was amazing! The 'Waterfront Restaurant' very nice and I feel sorry for the poor waiters carrying those burning hot plates. I have included some photos which you can judge for yourself. With taste I think there is a phenomenon of being at sea... tastes are slightly different, for example my cup of tea. using the same tea as back at home tasted not as strong. Not sure why but the food was fantastic. At the Pantry you could go for second helpings if so desired, but tried to resist and used the stairs for exercise instead of the lift. Sadly because of adverse weather, the Ship Captain made the decision to sail West and around Tasmania and to Hobart, wisely choosing passenger safety over the stop over at Port Arthur. This choice made sailing more comfortable for us. Although we missed out on Port Arthur, spending time on the ship made up for it in comfort. The shows were very entertaining, and we enjoyed the Jazz Band at the bar, the Trivia, games and activities all very good. The decks were never overcrowded. We thoroughly enjoyed our stop over at Burnie and Hobart. Our pre-booked on-line Shore Tours tickets were delivered to our room. Overall we had a great and restful holiday and don't understand why people complain so much? We recommend this cruise as a great holiday for a very affordable cost. Read Less
4 Helpful Votes
Sail Date: November 2017
We had to cancel our 4x4 trip to the Simpson desert. I was looking forward to this trip , the car was ready and the bags was packed. Then my husband had to have an emergency hip replacement. This would have been his 3 in just 5 months. ... Read More
We had to cancel our 4x4 trip to the Simpson desert. I was looking forward to this trip , the car was ready and the bags was packed. Then my husband had to have an emergency hip replacement. This would have been his 3 in just 5 months. Holding back the tears with the lump in your throat as the specialist explains the procedure once more , To help my husband to heal I thought of a cruise, he got the ok from the doctor and all I had to do was book. ITS THE BEST THING WE HAVE EVER DONE LAST MINUTE CRUISE. Was relaxing , healing , exciting , it gave us something to look forward to. Booking the cruise was easy , I had a cruise booked within weeks. Our cabin was perfect, especially the cabin crew. They made us laugh everyday. We ate breakfast and dinner in the restaurant every morning and night, and enjoyed every meal. We had a ball with the passengers as they where all friendly. My husband and I was able to visit the islands as disembarking was easy . For the entertainment well , we only watched a few. As we enjoyed sitting by the bar playing the games and chatting with other passengers . We had a ball. This cruise was healing, exciting, relaxing , comfortable and very friendly Read Less
5 Helpful Votes
Sail Date: September 2017
We travelled in a group of 4 couples on this short cruise from Brisbane and had a very good time. The main entertainment was several comedy shows, some rated PG which were (usually) ok for children, and some R rated for the adult themes ... Read More
We travelled in a group of 4 couples on this short cruise from Brisbane and had a very good time. The main entertainment was several comedy shows, some rated PG which were (usually) ok for children, and some R rated for the adult themes and language. We preferred the PG rated shows, which showcased the quick minds of the comedians without the swearing. I think that the nature of the cruise meant that there were very few children on board. The shows were generally very good, and we really loved the gong show, where fellow passengers could have a crack at stand up comedy - what a surprise that was! But by far the best entertainment was the range of extremely talented musicians on board. A fabulous singer/guitarist at the Oasis setting the relaxing mood, the girl with the haunting voice at the Lido, the piano player in the Blue Room and the band (Alter Ego?) at Oceans Bar, who took requests and could play and sing anything! The musicians were all superb. Now the food - we all thought that the 'food court' style of The Pantry was a positive step up from the usual buffet and the food there was simple and tasty. It is hard to get a table here though and tables are not cleared very quickly. Breakfast at the Waterfront was pretty good, but other meals were a bit hit or miss. Angelo's (the Italian) was average and Salt was disappointing (both our fish dishes were overcooked). Service is generally slow. We were unable to get into The Dragon Lady even though we tried booking after lunch on the first day - so get in quick if you want to eat here. Drinks: Coffee is best in Oceans Bar. The mocktails were way too sweet so we ordered them with soda water to dilute them. (Refreshment package was well used). Favourite cocktail - Pink ginger cosmopolitan! Drinks seemed to be diluted later in the evening. Suggestion to management: Move the trivia to a larger venue - maybe the Dome? People were sitting on the floor! Read Less
1 Helpful Vote
Sail Date: August 2017
Why can't their be an area that is not focused on alcohol. What ever happened to family dance night where there is no bar or alcohol involved. As a family we love all activities. We paid for the gold tickets for the adventure park ... Read More
Why can't their be an area that is not focused on alcohol. What ever happened to family dance night where there is no bar or alcohol involved. As a family we love all activities. We paid for the gold tickets for the adventure park and our children couldn't use their tickets because the adventure park office didn't open until the third day of cruising. We have one adult daughter, three teenaged youth and one under 12 child. We don't drink neither do our children. We participated in all the dress up parties but they were overcrowded. If you had children you had to sit it out because they couldn't come join in the fun it's not appropriate to have alcohol around them. Every floor had a bar and the cruise parties were alcohol focused and we didn't want our son or youth around that. We took our son up to the children's den and there was nothing up their for him to do. Overall, the food, staff and accommodation was good but it would have been perfect if there were options for non-alcohol drinking adults and there adult children. We wanted to listen to the comedy but that was in the bar. We wanted to watch a family movie but there was bingo in the auditorium. Disappointed with not enough options for families. We went swimming after breakfast and guess what everyone is drinking alcohol. Went to spend time in the spa pool, well they were drinking their too. My son wants to cruise again soon, but the alcohol focus is a turn off for me. Our bathroom had built in dirt in the hand basin. Two adults in our group complained about hitting their head on the upper bunk bed. No towels for the swimming area. Including myself. Read Less
7 Helpful Votes
Sail Date: April 2017
We only booked this short cruise break a few weeks ago. It was a very good price and the guaranteed balcony cabin, although near the elevators, was actually very quiet. The passengers seemed to be in high spirits with most expecting to ... Read More
We only booked this short cruise break a few weeks ago. It was a very good price and the guaranteed balcony cabin, although near the elevators, was actually very quiet. The passengers seemed to be in high spirits with most expecting to have a great time, and this mood was infectious, so it was with a happy ambience that we set sail. The Jewel is a grand old lady, and some parts of her décor show this, however, I felt like I was on a ship when I boarded her and she smelt like a ship. Other people may not like that, but I do. The crew overall do their level best to keep the passengers happy. The food was reasonably good. I heard no complaints from any passengers, anywhere, anytime. The entertainment was okay. All in all, for the price.. accommodation, meals, entertainment, nowhere in Australia, could one get such a good deal for a weekend getaway Read Less
5 Helpful Votes
Sail Date: December 2016
Pacific Eden is a pretty ship. I liked the fact that it was smaller than other cruise ships mainly because I liked the feel of the movement of the ship over the waves. I slept like a baby every night and afternoon nanny naps. I found the ... Read More
Pacific Eden is a pretty ship. I liked the fact that it was smaller than other cruise ships mainly because I liked the feel of the movement of the ship over the waves. I slept like a baby every night and afternoon nanny naps. I found the bed to be extremely comfortable. Many people complain they are too hard but I like a firm mattress, and I so wish I knew where to buy pillows like P & O supply on their ships. I did not like the fact they put doonas on beds instead of sheets and blankets... too hot.. Glad I knew beforehand and bought my own sheets and requested a few blankets off the cabin steward. Embarkation was a breeze and the new Wynyard Walk from Wynyard station great..straight to the King Street ferry wharf and within 15 minutes was on the ferry and around to the whitebay cruise terminal. Bought the ferry tickets online so nil problems.. In fact we were the only ones who availed ourselves of this service. Sort of felt like James Packer as the ferry was 2 storeys with a bar..seats about hundred.. and 2 passengers..us. Disembarkation..was again without a hitch. We had fine weather all the cruise. The cabin 4115 was clean..silent.. and superb cabin stewards.. Ferdy and Jo. The air conditioning leaves a lot to be desired.. barely on.. one night I spent a few hours on deck as it was cooler.. another I complained and it worked reasonably well.. I have seen others on this forum say it was too cold.. I found the opposite.. my airconditioner at home works better. P& O also should really do away with the baths in the cabin.. This is Australia and most Aussies use showers.. not to mention that a few days into the cruise.. someone obviously ( I found this out from the staff) left their plug in the bath.. and it flooded not only their cabin but the one next to it.. The passengers were moved to other cabins while they dried out the cabins but in doing so made a great inconvenience to us further up who had to put up with the sound of loud dryers well into the night and reduced airconditioner.. it would have gone on if I had not complained. I also think that P & O should invest in fridges in all cabins.. Food was okay.. not 5 star but okay.. We ate at the same table most nights.. and had lovely , expert, courteous waiters.. Wilson and Shapmil but one or two times we were put elsewhere... ended up walking out halfway through one meal as the waitress was rude and abrupt and stood around watching the others run off their feet while she did nothing. After waiting almost an hour between courses and without any plates being removed from the table by the time the next course arrived,, I had had enough, the meal wasn't worth the wait.. We stopped at Gladstone.. give that a miss..what a dump.. but the other ports.. Hamilton Island, Cairns and Moreton Island were very good. Read Less
14 Helpful Votes
Sail Date: December 2016
Embarkation: Embarkation was painless. We arrived at Port Melbourne Cruise Terminal on Friday 16th December 2016 before midday, and joined the queue to get onboard. We were in the first group to be processed by immigration, so got ... Read More
Embarkation: Embarkation was painless. We arrived at Port Melbourne Cruise Terminal on Friday 16th December 2016 before midday, and joined the queue to get onboard. We were in the first group to be processed by immigration, so got onboard without too many queues. Our luggage however, was another story. As we had been upgraded twice after leaving home, all we had to attach to our suitcase was a folded paper label. Previously we have always laminated our cruise labels so they stay attached. But this time the inevitable happened, and it took a full day for the luggage to find us. Thought we were going to have to spend the whole 13 days in the same clothes!!! Review of the Pacific Jewel: On boarding this ship we were met by staff singing Christmas Carols, and the Christmas decorations made the ship feel very festive. The large atrium area was extensively decorated, and well set out with a Charlies Bar / coffee shop on one side, and the Pursers desk opposite. Also on the atrium level is a Chocolate shop, a Pandora jewelry shop, and a general tax & duty free shop selling everything from daily essentials to liquor. We were directed to our Stateroom 9190, checked out the room, then headed up to “The Pantry” buffet dining area for lunch. Acquainted ourselves with all the public areas. Entertainment: The Entertainment Cruise Director was Sandy Cadwallader, who was very professional and approachable. Sandy ran the morning trivia sessions, and these were always a heap of fun, and very entertaining. All of the entertainment staff were very good, and everyone seemed to work cohesively together. Unfortunately our travel agent did not inform us of the “themed” nights onboard, only that there would be 3 formal nights. So we were not prepared for the “Back to School” night, the “Black & White” night, or the “Gatsby” night. All of these nights were hilarious, and heaps of fun. However, formal nights were not full formal nights, and guys can get by without a suit, only need a long sleeve shirt and a tie with dinner trousers. Formal attire for women was extremely varied, but very neat casual would also fit the bill. Dining: For 1st time passengers on this ship, the “anytime dining option” has to be considered a nightmare. It took us the first 24 hours to realize we could pre book an evening dining time and a dining table, & were assigned table 259. Having sorted that out, we needed to check out how our caffeine addiction was going to be managed. The coffee in the self serve machines in “The Pantry”was semi bearable, but not good. The general coffee offered in the dining room tasted like ground up burnt coconut shells. That takes us to the Café on deck 5, where coffee could be purchased for $4.95 per cup. That was OK, but was going to be expensive over the course of the cruise. P&O have no such thing as a coffee card. Coffee: What they offer on Day 1 only is a “Beverage package”. This can be purchased for $25 per person per day, or 13 days work out to be $325 for 1 person. This ONLY included soda, tea, coffee, & juice blends. For the Premium package that add wine, beer, spirits and bottled water to the above list, the cost escalates to $89 per person per day, or $1157 for the 13 nights. Mind you, it does not stop there, for if you want to add Cocktails up to the cost of $15 to the list, you will be up for $105 per person per day, or $1365 for 13 nights. It also has to be noted, that you cannot just buy individual days beverage packages. It is all up front, or nothing, so if you want it, it is only available on Day 1. It can be purchased online before boarding for a slight saving. So, after getting over the shock of the Beverage Packages, and because I only drink 3 coffees a day, I chose to pay the $4.95 per cup. Being a frequent cruiser, I found these beverages charges exorbitant and unrealistic. You would almost need to have an intravenous line permanently inserted to absorb a premium package worth of alcohol and caffeine. Meals: The meals in the dining room were well presented, although not always hot. Choices were limited, and steak was an optional extra that had to be purchased separately. In comparison to Princess Cruises, the standard was lacking, and choices were not quite as described. As we had finally worked out how to choose a set dining time and dining table, we had a set waiter for the evening dining named Benedictus. We discovered that you could get a special cup of coffee from the small machine in the galley which tasted like real cappuccino coffee. But you had to request that it came from the galley, not the general coffee jug circulating in the dining room. Anyway, Benedictus looked after all our culinary needs for the 12 nights, and always managed to get us the “good” coffee several times each evening. Breakfast and lunch time dining: Once again different to Princess Cruises. Choices were “The Pantry” buffet on deck 12, or the Waterfront Restaurant on deck 7. The menu’s for both breakfast and lunch remained the same for 7 days running, when halfway through the cruise, they varied it slightly for the remainder of the cruise. Definitely have to say the choices were boring. Cereals were not on offer in the Waterfront Dining room, but found after day 7 that the waiter could find us some cheerio’s or cornflakes if we asked. Cereals were freely available up in the Pantry Deck 12. The only good parts about dining in the Waterfront restaurant was the special coffee, and after day 2 we found an excellent waiter with Jeffrey (table 199) who looked after our breakfast and lunch needs exceptionally well. Marquee Theatre: This theatre was set out over 2 levels with a seating capacity of 750. We have to say the evening entertainment was sensational, and far exceeded Princess Cruises. The enhanced computerization of the back drops for the entertainment group the “Pacific Entertainers” left us totally enthralled, and totally bewildered why other cruise lines like Princess don’t do the same. P&O has to be congratulated with this innovative piece of computerization. Absolutely sensational. The Pacific entertainers presented 4 productions over the 13 nights, plus were involved in quite a few other presentations. The quality of the other entertainers was also quite good. The Laundry: The public Laundry was huge, with a large number of dryers and washing machines available. Never heard a problem from anyone having to wait for a machine. Staterooms: Our stateroom was 9190, nicely appointed mid ship, with an ocean view. Unfortunately the window was dirty for the whole cruise, and it was difficult to see out off, but at least it let us distinguish night from day. Our stateroom stewards were Lasono & Virgilio, who were responsible for looking after us for the 13 nights. It was great to return to our room of an evening and occasionally find a new animal on the end of our bed. However, what we did miss was the evening chocolates on our pillows. Only about 5 times in the 13 nights did we see any chocolates left out in the stateroom. The bed mattresses were comfortable, especially when converted to a king size. However, the linen left a lot to be desired. On embarkation the sheets were “pilled” and uncomfortable, and even though the cabin stewards changed them when I reported the pilling, the new ones weren’t that much better. The towels and face washers were threadbare, and grey. The beach towels are well overdue for being replaced. The pillows in the room were flat and uncomfortable. Luckily we brought our own along with us, otherwise we would not have survived. A cake of soap for personal use was provided on embarkation, and was made to last for 13 nights (only a scrap left at the end). There was shampoo / conditioner in the shower, refilled once during the cruise. Internet: An internet package was available for purchase on Day 1 only for $89, HOWEVER, the internet service was deplorable. It could only be used in certain public areas of the ship, with absolutely NO coverage in the staterooms. Even in a public area, reception was hit and miss, with most times a miss. Suggestion: Don’t bother wasting your money on the ships internet, instead, you would be better getting additional roaming services on your private phone, and using that. Shore Excursions: The Shore Excursions desk is a tiny section at the end of the Pursers Desk, There are 2 shore excursion computers nearby where shore tours can be booked online. The tender service is a nightmare, however, I don’t know how else you could move 2000 passengers & staff on and off a ship any other way. Queuing for tender tickets, then queuing again when your number was called, tended to take the excitement off getting off the ship at each port. If you fore went queuing for tender tickets, then you had to wait until everyone else was off before you could try and find the exit, and this definitely would cut down your time on shore. Boutiques on Board: The Boutiques on board sell a large variety of merchandise, and surprisingly enough we managed to purchase a Mova Globe on the very 1st night onboard. (The last place on earth we expected to find one.) Souvenirs were abundant, as were clothing, jewelry, liquor and personal items. Tipping: For all P&O Ships based in Australia, tipping is included in the price of your cruise. We always choose to provide additional tipping to our Stateroom stewards and dining room waiters, depending on the quality of service provided. It is always a bone of contention to tip or not to tip, but if I get exemplary service, it will be rewarded. IN CONCLUSION: This was our first ever Christmas Cruise, and was a highlight of our cruising career. We were definitely not disappointed after running away from home to be on our own for Christmas, for we met many other couples like us doing the same thing. Many thanks to Cruise Director Sandy Cadwallader, & Captain Gavin Pears and all their crew for making our Christmas Cruise so memorable. We had a fantastic 13 nights, and will definitely cruise with P&O again. Read Less
14 Helpful Votes
Sail Date: December 2016
Four night cruise from Sydney to Moreton Island. This was our second cruise, our first being nine nights to New Caledonia on Carnival Spirit in Feb 2016. Embarkation at the White Bay Container Terminal was fast and efficient. ... Read More
Four night cruise from Sydney to Moreton Island. This was our second cruise, our first being nine nights to New Caledonia on Carnival Spirit in Feb 2016. Embarkation at the White Bay Container Terminal was fast and efficient. Navigating into the carpark beforehand was more of a challenge, but we found our way in eventually (the gps was completely out of its depth). Our balcony room on level nine was roomy enough and adequate for our needs. Our luggage was delivered within a reasonable timeframe. Disembarkation was also very smooth. Dining The Pantry - crowded and stuffy. Quite often long lines for food and usually very difficult to find a place to sit. The layout makes it feel very cramped, and air con seemed to be absent at times which makes it worse. The use of round coffee tables throughout this area also detracts from the experience - low round tables with long, straight bench seats simply don't work. The food itself is of average quality, but it is a good idea how they have staff serve the food rather than self serve as this alleviates hygiene concerns. The Waterfront This is main dining room and we had two breakfasts and two dinners here. The breakfast menu is the same each day and the service was good and the food was hot. The dinner menu changes each day. The service was generally good, the meals were hot on arrival. Food quality and portion sizes were acceptable, though a little small. At our first meal there we ordered mango brûlée for dessert. Yuk. No hint of mango in this dish which consisted of a shallow dish with a thin layer of something like baked custard in it. Salt Grill $49 aud per head - bookings essential. Due to the popularity of this venue we had to accept a 5:30 booking for dinner. Food quality was very good and the service also very good. Flavoursome meals here which contrasted with the tendency towards the bland at the other restaurants. Desserts were also very good. Dragon Lady - modern Asian fusion. Very good service. Food portions were ridiculously small. Main meals would have been considered entrees anywhere else. Desserts were poor. We tried the mango with sticky rice, but again no trace of mango to be found, we also had the chocolate slice which seemed to be made from gelatin and even though it looked like chocolate, it didn't taste like it. Angelo's - Italian restaurant, others in our group had dinner there on the first night and reported that it was terrible and strongly recommended that we avoid it. So we did just that. The dining experience for us on Carnival was better across the board. There was good coffee to be had from a couple of locations -$- ocean bar on 8 and the ice creamery on 11. Entertainment In this area P&O had the edge over Carnival IMO. We really enjoyed the Blue Room with the jazz or blues band each night. Real music played by musicians has always been my preference as opposed to carbon copy cover songs. The acoustic guitar player, Troy, was very good too, playing recognizable covers but well and truly in his own style. The song and dance shows in the large auditorium were not much different to what we had seen on Carnival and are ok if you like that sort of thing. The theme nights were both great, the Gatsby Party on the second night was well attended throughout the various bars on level 8 with maybe half the people making some kind of effort at dressing in theme. Lots of dancing and even some free glasses of champagne being handed around. Would have been nice if the entertainers had dressed in theme too (I am talking about the blues band here.) The White Night party on deck 11 on the third night was great fun too. Pumping music a mixture of DJ and live band worked really well and a fair percentage of those in attendance were in white (to some extent). Steady Eddie was great on the final night. More comedy would not have gone astray. The only time we found ourselves relocating to another bar to escape an act on stage was the final night during the 'staff jam session' in the Blue Room. Not good. The Staff Most staff were attentive and cheerful, but some were decidedly not so. No eye contact and seemingly more intent in returning to other things. This was quite noticeable from day one on this ship. Carnival has a sizable edge over P&O in this area. The Cruise Our cruise started by not starting! Our departure time of 5pm came and went while we sat expectantly on the outside rear deck with cocktails in hand. Eventually an announcement came over from the captain 'on the bridge' that due to a malfunction with the electrical control system out departure would be delayed. Long story short, it took a day and a half to resolve the issue so Moreton Island was dropped from the itinerary and we cruised in the ocean for two days. All passengers were promised a full refund of their cruise fare. I am sure that many, like myself, compensated by drinking more than they may have done otherwise and this may have contributed to the enthusiastic participation and dancing on both party nights! Overall - we really enjoyed our cruise on the Pacific Eden with our group of family and friends. Highlights were the party nights and the onboard live entertainment. The bar areas were all very nice. Downsides were the food which was generally mediocre, and the unforeseen technical issues which unfortunately denied us a full day of travel. Read Less
1 Helpful Vote
Sail Date: June 2016
This was a "quickie" cruise to nowhere, called a Comedy Cruise. We were not really prepared for the P&O activities. It is less formal but the website is somewhat lacking about what to expect. Being somewhat disabled has ... Read More
This was a "quickie" cruise to nowhere, called a Comedy Cruise. We were not really prepared for the P&O activities. It is less formal but the website is somewhat lacking about what to expect. Being somewhat disabled has potential problems - but not this time. Non-disabled partner made frequent use of the gym. Apparently the facilities were A-OK. White Bay Cruise terminal is not ideal for public transport but a taxi from the airport to the terminal for two is about the same cost as train and ferry and less hassle. Embarkation on time and smoothly done. We had an internal cabin to try the internal concept. Probably not do that again as we like to see the "outside" but otherwise it was A-OK. Service unobtrusive and efficient. Dining was (perhaps) unexpectedly good. In fact as good as previous Princess Cruises experience but with somewhat less choice - not that there was a lack of choice. The main dining area service was a little slow. On the negative side, no fresh (any) milk for coffee/tea except for those annoyingly small UHT things. The wine list was all Australian which is OK but a little limited and some premier regions not represented. They do not allow any BYO, even if you wanted to pay corkage. Cocktails were as good as usual for cruising. There was a fair choice of beers. It was a "comedy" cruise but I would rather call it an "entertainment" cruise with some comedy. Perhaps you needed to stay up late??? There were no problems with service but disembarkation appeared somewhat disorganised. We were making our own way along with many others waiting (with many others) wondering what was happening when suddenly - everyone go.... The "cruise" should have been called an "anchor". But being anchored in Jervis Bay (wise Captain's choice) was better than being at sea in the east coast low. All wind and no waves in Jervis Bay. Some thought we were still sailing at least 12 hours after anchoring!!! The Aria is an older ship with a fresh makeover which has generally been done quite well. The strong wind (up to Force 11) and rain tested a few spaces with water finding a way in. The overnight back to Sydney tested some but down on deck 5 interior it was a rock to sleep (for someone who suffers sea-sickness) In spite of the terrible weather there were those who braved the pools. The demographic was generally younger. No evidence of misbehaviour. Bottom line - a great short break, better than anticipated. Read Less
4 Helpful Votes
Sail Date: April 2016
First cruise I have ever taken the staff were very very good and I enjoyed the islands thoroughly. Only a few contentions: 1. Got seasick first 48 hours, no ones fault but what a bugger. 2. Some STUPID woman at Suva went into a shop ... Read More
First cruise I have ever taken the staff were very very good and I enjoyed the islands thoroughly. Only a few contentions: 1. Got seasick first 48 hours, no ones fault but what a bugger. 2. Some STUPID woman at Suva went into a shop that obviously everyone had the flu in and then came back on board and spread it everywhere, if I knew who she was I would sue her, especially since it was a really bad flu and nearly killed my friend, she was in intensive care and her heart stopped 4 times. We had the Mexican flu. 3. My friend is allergic to raisins and they were put into her dessert, a complete accident but one we could have done without it 4. Ran into 4 terrible people, one called Dawn was a NIGHTMARE!!! everyone hated her, told lies like they were water and was racist to boot. Another one was telling elderly ladies what they should say, was VERY rude to my friend at Suva after the village, not only was the woman in the disabled seats but then ordered my friend to say please, but my friend had her foot caught in her dress and was having a great deal of difficulty. Yet another was from the Carpentaria and was lying her head off about herself and everyone up there, turned out my friends cousin was her BOSS!! LOL. Another was just like Dawn but thank goodness we never met her again. 5. Got the flu from that terrible woman and was really sick. 6. The television, most of the programs were OK though the same thing was showed constantly, the only thing was skit comedy they showed, it had two cavemen and they were sucking each other off, this was shown in the morning, then in the early afternoon I was flipping channels and the same two cavemen were back on but one suddenly started raping the other and it was truly horrific, then on another cavemen special one man was masturbating on a tree. YUCK, not happy with that at all!!!!!!!! This is pretty much all of my complaints, just to clarify I LOVED the islands!!! Just a note for people going on a cruise do what we do and book a FULL PACKAGE, this includes soft drink, taxes and food, because buying your food separately can get VERY expensive! Read Less
13 Helpful Votes
Sail Date: March 2016
7 night Barrier Reef cruise. The Pacific Dawn is now around 25 years old and its beginning to show with dated decor (read lots of browns, orange and cream) everywhere on board. Time for a revamp. Those seeking a five star pampering ... Read More
7 night Barrier Reef cruise. The Pacific Dawn is now around 25 years old and its beginning to show with dated decor (read lots of browns, orange and cream) everywhere on board. Time for a revamp. Those seeking a five star pampering are well advised to research before booking with P&O as this ship is not in the five star game. It's a 3 1/2 star liner at best and it doesn't hold itself out to be any more which is fine as it targets the biggest demographic in Australia and does it well. If you're looking for sophisticated elegance try elsewhere just don't whinge when this doesn't live up to lofty expectations. You get what you pay for and the line delivers on most counts. The on board entertainment was quite good and it kept most of the 2000 guests entertained. The top deck was pretty much taken over by the bogan crowd with all their, look at me, tatts on display. The amount of drinks sold on board over the 7 days must be staggering as it was unusual to walk anywhere on the boat without seeing someone with a beer or cocktail in hand, but to their credit, I didn't see any signs of aggression as staff kept everything running smoothly. Bar Prices: Bar prices were comparable to South Australian bar prices which is to say - high! Still as everyone one on board was on holidays that didn't seem to matter at all as they must have sold a few truck-loads of beer and cocktails. Restaurants. Waterfront restaurant was very good although the steaks were pretty low quality - but when you’re pumping out maybe hundreds of meals at a time the overall experience is positive. Waiting staff were great with hardly any delay between courses. Plantation restaurant - buffet style, lots of choice - all you can eat, and looking at the size of a large percentage of the guests on board, that's a lot. There’s an awful lot of negative reviews of this buffet but the constant lineup of guests puts paid to those whines. Not too many concerned about diet on this cruise! It seemed to be all about quantity. Luna restaurant - We had Japanese menu at $29.00 PP. Fabulous tasting menu of Japanese food. highly recommend. Best dinner on the ship. Salt Grill - Luke Mangan - $49.00 PP. Quality top end ambiance. Excellent staff. The ocean trout main was excellent. The steak; well it was cooked but it looked like it was sourced from a Coles 3 pack and cooked on the plate at Bunnings on a Saturday morning. I’ve had a heck of a lot better at my local pubs. So on that score it was a bad fail. Poor reflection of the brand. Cabins. TIP - starboard (odd numbered cabins) offered better views of tender operations, ports and Willis Island on this cruise. We stayed in a mini suite so it was bright and airy with room to move. A high note being the towel animals our cabin stewards made up with the beach towels in our cabin on a couple of nights. The one HUGE issue we had on the entire trip was the aircon which was set to just above freezing and could only be modified to even colder!! The only saving grace being we could open the cabin door and let beautiful sea air in which was much preferable to cold aircon. This detracted from the whole cruise experience as both my wife and I came down with colds on the second day which lasted all of the cruise. This being a huge issue as when you come in from heat outside into cold cabins and back out again, it plays havoc with your respiratory system. And it wasn't just us, I spoke to many other guests and they all said the same thing. Damn cold. Also felt very cool temperatures in bars and some restaurants. To be fair, I called maintenance and they came quickly and checked it but nothing changed and it remained cold. The end result of which, was on the last days of the cruise, a lot of people had raspy, hacking coughs, which if P&O is concerned over on-board illnesses (and they better be) they must give this matter urgent attention. Shore tours. The shore tours are expensive but that is probably one way of paying for the big catamarans they hire as tender boats to escort guests to shore. The ships lifeboats are an interesting way to get to shore as this is all part of the holiday experience. The reef cruise trips are close to actual prices but you’re paying a premium for land content – to hire the buses. TIP. Rent a car. I hired a car in both Port Douglas and Cairns. The rent a car offices in Port Douglas are only a 4 minute walk from the marina where the tender drops you off. Then you've got the day to explore. I drove up to Daintree and Mossman Gorge and did tour around Port Douglas. if you can share with a couple of others this makes for a cheap day out as you’re not subject to tour operators timeframes and you see equivalent of three shore tours for about a quarter of the price. In Cairns, catch a shuttle bus at Yorkeys Knob $15 return into Cairns or share a cab as we did $48 (one way). We drove up to Palm Cove which is the best kept secret not covered on any shore tour. I wasn't the only guest who rented a car though in Port Douglas so pay to book well beforehand as they sold out. Limited Mobility The ship is quite wheelchair accessible however getting to shore when ship moors off shore as it does on all stops on this tour requires tenders and some effort moving through crew quarters and service elevators. With the tenders there are steps to be negotiated so some ability to walk must be factored in although with some of the big catamarans guests can travel up a ramp. And this with calm seas. If its choppy, I’d be very careful before trying to negotiate that. You MUST check beforehand at each stop. All in all, good experience. It’s a floating moving hotel and the crew kept it safe and clean. Its run like a very well oiled machine. It’s not for the sophisticated traveller who wants a pampering but it does the job very well as I’m sure all the guests who put on 5kg (and that would be a lot) would agree. All they need to do is fix the damn aircon. Read Less
9 Helpful Votes
Sail Date: February 2016
This was my third cruise, and my first on the Pacific Eden. Also my first cruise with my 11 year old, low verbal autistic child with me. First, the ship, it was beautiful. Plenty of seating areas, beautiful decor, and a lovely ... Read More
This was my third cruise, and my first on the Pacific Eden. Also my first cruise with my 11 year old, low verbal autistic child with me. First, the ship, it was beautiful. Plenty of seating areas, beautiful decor, and a lovely atmosphere. I watched 2 movies in the cinema, not bad, but i do prefer the outdoor screen on the other ships more. Also getting to the dining rooms was a little confusing till you worked out best ways to get there. Our room was clean, fairly spacious and our attendants did a great job tidying up after us, and looking after us in general. Our TV didn't work, I rang reception, explained it will be an important feature to our room considering in the evenings ill be keeping an autistic kid occupied with it, and it was replaced within 20 minutes of the call. Brilliant. I didn't get to check out Oasis for kid free time, but I will make a point of it next time. The pool was not filled for the first day due to tiles having been replaced, but once it was open, it was great to swim in. We made use of the spas till then. Food was abit below the standard i have had previously with P&O, portion sizes were smaller, less sides were available, but there was always something tasty available to eat. I generally prefer to eat in the dining room for dinner, but ended up preffering The Pantry on this cruise. The grill closed slightly earlier one night, so we ordered room service (burgers and chips). It came fast, was hot and tasted great. My guilty pleasure of the cruise though were the little fruit flans they have at the sugar bar. Service was abit different to previous cruises too, there were less waiters wandering around the pool deck, but there was still plenty of access to get a drink, i just had to wander to the bar slightly more than i was used to. The staff were all lovely, and went out of there way to accomadate any possible request we had. Entertainment was the usual, Karaoke, Live music, Trivia, Scavenger hunts. The kiddo went to kids club for about half of the cruise, and he loved it. The staff were fantastic, had no worries about his autism, and when he disrupted the movie, they didn't page me and stop his fun, they let him play star wars (one of his favorite things), and kept him happy till I arrived to get him. I was worried that I would be paged with every issue and have to collect him, this did not happen. The kids staff are wonderful, and happy to deal with disabilities. I also loved seeing the bar staff dressed for gatsby night, so did my son, he was happy, cos they were dressed exactly like him, he felt even more special. Overall, a little different from my past P&O cruises, but still every bit as enjoyable, and I am happily booking us both in for the New Years cruise now that i know that even though my child has a disability, we will both get to have a great holiday. Read Less
9 Helpful Votes
Sail Date: February 2016
Like others, read a lot of reviews of the Aria after booking and surprised at all the negative stuff. Well, you can ignore all of the whiners, the Aria is a fine ship. Boarding in Brisbane for an 11 day trip to the Islands was a breeze, ... Read More
Like others, read a lot of reviews of the Aria after booking and surprised at all the negative stuff. Well, you can ignore all of the whiners, the Aria is a fine ship. Boarding in Brisbane for an 11 day trip to the Islands was a breeze, all the staff I met on the first day are helpful and pleasant at the terminal. Some of the reviews whine about no one to show you to your cabin, well how old are you people? 6 perhaps ... take the lift. A couple of the lifts were not working but only rarely so. But ... nothing wrong with the stairs ... how lazy can one get with some people, get some exercise if the lifts are busy. Decor on board is wonderful, nothing to complain about there ... the reno of the ship isn't complete anyway. The art work on board is to be upgraded in the future. I rather liked the art on the Pacific Dawn, hopefully an art program is in the near future when I take another trip on the Aria next year. The whiners have complain about the food ... ridiculous. The food and service were all great. The Waterfront restaurant was superb. Just to try it, I went to the Salt Grill to compare. The waiters were excellent but why should they not? they were on the Waterfront service a few nights before. The food? excellent but it was no better or worse than the Waterfront and you had to pay - from that angle the Salt Grill was a waste of time an money. You get the same food and the same good service from the Waterfront, which is included in your journey's price. The whiners also complain about having to wait for entry into the Waterfront, not once did I have to wait more than 30 secs. The whiners also complained about the Pantry - all excellent food and service. All hot meals, the breakfast menu was fine so too lunch. Entertainment on board was superb .. the choices were varied to all tastes including the adult only variety - never went to the dirty jokes night, never have found that sort of thing even vaguely funny. Same on the Pacific Dawn .. don't like the genre of the humour, don't go. The bands were all good, loved the blue room, very good place to sit a while, same on the Dome when nothings on ... its the most peaceful part of the ship, but same too on the Dawn. The piano bar on board was great ... very good as was watching people at the casino losing all their loot. why? A friend who worked at a Casino in the 70's said that the tables and machines are all geared for house wins, never for the punter, just don't use them anywhere. The cabin stewards are excellent, made the holiday better by keeping the cabin spotless. Couldn't ask for better service and attitude from them at any time. Room service was excellent, the whiners said they had to wait too long, never waited more than 10 mins for room service but then, I asked for a Pizza to go with a rather good bottle of red. Big deal, it was a good night and slept out on the balcony under the stars. Possibly the only strange thing on board was the collection of the duty free at the end of the voyage, now that was a bit of a shambles, that was done a whole lot better and quieter on the Pacific Dawn and very efficient in comparison to the Aria, that needs to be looked at - perhaps use a much larger space for the collection than what was on offer. The other odd thing was the safety drill ... well its the same as an airline safety message, no one listens to that sort of thing either and in Brisbanes hot humid weather, perhaps indoors is a better place to have it, or half the passengers indoors and half on the deck. The safety message procedure doesn't work on the Aria, oddly enuf on the Dawn, far easier and far more pleasant to go thru and well ignore like everyone else does. Another thing the whiners were complaining about was the bathroom in the cabins. Why? nothing wrong with them. My 89 year old Mother also had no trouble with the bathroom layout or the height of the bath. Tho its not at first clear how to turn on the hot water or how to use the shower ... but that only took a minute ... a long hot shower every day tho, very nice. The shower gel, conditioner and hair shampoo was also pleasant stuff not as the whiners say but ... you lot didn't think to bring your own? Its a hotel people, on the water but a hotel with hotel amenities and prices. A good hotel but a pleasant enjoyable hotel to stay in for 11 days. The disembarkation in Brisbane was on time, easy and without fuss, don't know what the whiners were complaining about. Even the taxis were no trouble to get, the drivers service as good as the service we received on the Aria. Ignore the whiners about the Aria, its a good ship, good crew, good food and entertainment. One word tho, the steps leading to the tenders on a couple of rough sea days were a little dangerous, so all care an attention must be taken getting off the ship to the tenders and getting back on board. Again for limited mobility people, the Dawn is better that way as well. Looking forward to the trip next year on the Aria ... should be just as great and relaxing as this trip. Wonderful.. Read Less
5 Helpful Votes
Sail Date: December 2015
The ship is falling apart, constantly learning of people being moved from their rooms due to water leaking from the ceiling and walls, one lady i know woke up with ankle deep water in her room, ants through at least 6 cabins and the lovely ... Read More
The ship is falling apart, constantly learning of people being moved from their rooms due to water leaking from the ceiling and walls, one lady i know woke up with ankle deep water in her room, ants through at least 6 cabins and the lovely aroma of sewerage floating through the pantry and other sections of the ship. many people would get the runs after eating at any of the food locations. the pantry has many large leaks in the roof causing them to close at least 2 stations of the buffet and cordon off the buckets everywhere(one of which was 16 buckets in one location) BUY YOUR DUTY FREE ALCOHOL IN VILLA at feung kuei much cheaper than the ship The Edge wasn't open for the first 8 nights. no communication before the cruise even after we learned it had not been available on the cruise previous to ours. the 8th night we received notification of the edge finally being open when the ridiculous price list turned up with an offer of an adults for kids prices deal if you booked for the next day, however if they had to cancel it for whatever reason no refund or reschedule. when one of our group tried to book they attempted to charge full price. we were guaranteed a photographer would be available for the edge but on the day we were informed that the activity was not going to be on, the photographer was not coming and it was tough luck. after speaking with a manger we were told we would get a full refund, come the final day charges still on the bill and told that they would not give us the money back even though they said they would. if you would like to use the spa...... i hope you like to share the 1 working spa with kids using water guns that is until later at night when they throw the nets over all the pools ..... which only opened after the 3rd day of smooth sailing. Do you like elevators? if you can get one that works and you don't get stuck in them (happened to me and a disabled woman with her husband, it was their second time) i hope the floors you select stay selected and you don't imitate a yoyo for several minutes. which whilst entertaining the first time it happens can be hazardous when the hand rails fall off. the decorartion in the elevators is lovely i especially liked the double sided tape left where they had placed cardboard placards with "pacific Aria" on them. at the end of the cruise 1 elevator had a metal sign with the ship name the others either had MS RYNDAM or picture of the ship taped or again just the tape. but don't forget this only is a problem on 75 percent of the elevators because a minimum of 1 in 4 front and back are out of order everyday. if you were told this is a new ship the fine print should inform you "new to the P&O line" twice previously suffering from a norovirus outbreak as recently as july 2015. as for the food, the pantry serves the same food every morning and lunch and almost the exact same every dinner. the waterfront has a great selection with few good waiters. if you suffer the displeasure of this ship try to get alex as your waiter only decent one we found having eaten there 7 times. the dragon lady and antonellis well after the 10th attemot to get through the booking to hear a busy tone we gave up. booked out everyday. although from other people on the ship we missed nothing. it was a 50/50 if you would have bad food, bad waiters and long wait times. or a good experience. Do you enjoy the scenery whilst looking out the window to avoid wind or smokers. well look between the smudges, salt and whatever the hell else junked them up. fair enough if it had been only a few windows but almost every one was dirty so pick the cleaner options and ignore the surrounding areas. deck 6, can enjoy starboard side smoker alley or port side closed almost every day. as well as a fair amount of light coming through the windows which even if you use a coat hangar to clasp the "black out" curtains together will leave you with enough light to navigate your room at ease and no fear of stepping on anything or running into anything especially the fridge which even if you need one for medication good luck getting one. one lady who requested a fridge (which when booking they said was no problem) waited three days and when she finally confronted the french bloke she was angry he responded with i am not going to help you because you yelled at me. no news if her husband became ill or not but she cancelled her next cruise on the aria right there and then. Tenders or lifeboats which ever you prefer are dropped at any place without a big enough port so enjoy a lovely 5 am wake up when they drop the noisy things outside your window and tie off ropes immediately beneath your window. i took photos a couple of times this happened and the manager refused to accept it. there was barely any light on the horizon but i was lying because all the crew member responsible for the tenders are lazy and only turn up around 6 or 7. as for the cabins. most of the light switches work, the light covers are stained as are some of the decorative covers for the beds, which can include if your lucky lipstick or tears in pillow cases and sheets. my sister had poo stained underwear in her cabin upon entry and when she dropped it onto the reception desk it was ignored as if it did not matter. the showers can come with a bath tub which if an elderly person attempts to use may have extreme difficulty. and trying to figure out the shower is about a 20 minute experiment due to faulty buttons and dodgy setups with no instructions. if you make a complaint about this you are promptly treated like a moron for not knowing that the cabin boy/cleaner should have shown you .... and the 22 other cabins he was responsible for. you need to start the water running, press the button as many times as it takes for it to change to the shower head, then pull back on the switch on the other tap to add hot water sounds easy but try to figure it out when the taps go opposite directions and the button to switch from tub to shower head works occasionally. Oh and don't forget to tighten the fittings to stop the hot water jetting from the fixtures to your privates (your welcome) and don't mind the rust. the room comes with a tv and dvd player. the adds look and sound beautiful, the movies which repeat all day alll four of them on 2 channels or the same 2 tv shows on a third channel will repeat after 4 days but it doesn't matter that they repeat it's so you can try to hear the parts you missed when the picture or sound stopped randomly or glitched badly. and no guide for times just watch the end of a movie you have or haven't seen and you'lll know a new one is about to start that you have probably seen. but avoid the torquay or the marquay because being that uncomfortable on the seats, which if you aren't in the front row can't show you more than a half screen and heads should be illegal. the torquay is freezing which made a few people leave, and even the projector shoots through peoples heads. almost forgot the marquee leaks too have fun with that. if you would like to encourage binge drinking you can grab the 79 dollars a day pack which must be bought on in the first 48 hrs and is for the entire 10 days including disembarkation day. while the drinks are expensive, unless you plan to drinks consistently all day or maybe just 8 cocktails at night because you can only order drinks up 11 dollars in value, cocktails are 11,12 or 16 dollars. you are going to be having difficulty making it worth your while. the soft drink package is more reasonable at 7 dollars a day, if you ask for less ice you can get lucky with only half to three quarters of the glass full with ice. you cannot get a can of softdrink unless you pay $3.50 on top of the package which is meant to be unlimited softdrink. if you go to a bar you can get flat coke from a can that has been sitting on the bench for no one knows how long or from the tap with a ridiculous amount of ice. if you use the cruise control site don't worry about the on ship parties, for the 2 weeks prior to the cruise it probably won't show you where you are going or what is available. apparently there is another app that had the correct info but P&O failed to inform us. consequently we missed 5 separate dress up nights which makes you feel really good to be the odd one out especially the next morning when people ask why you didn't show and you get to see the pictures and hear the stories. the laundromat fees apply, but 1 of the 3 washing machine and 1 of the 3 dryers were broken the whole trip. the walkways between cabins are wide enough to walk past people but if you follow anyone in a wheelchair watch and be amazed as they have to bash against the cleaners carts while staff members watch including one of the managers, when i offered to help the man he said it was ok he was used to it now. and the bloke on reception the one with unending empathy lol, good luck getting change from him. he refused to hand out smaller denominations even though he had tens of thousands worth (from the managers mouth there was more than enough for everyone on board to take hundreds in 5s every place we stopped) do you enjoy the view from the front of the vessel? well No your not able to go there. aircon is dodgy in some rooms power cords aren't taped down even if they have a large blower out for days trying to dry the soaked carpet in the pantry and on the stair cases. entertainment - well if you enjoy listening to music all night you are going to love this cruise if you wan't to do anything else the very limited options will leave you bored to the point of falling asleep and yawning on sea days. at least on port days you can leave the ship. same musicians for 10 nights, tennis and basketball courts are immediately over the pantry. the duty free shops on board are a joke. some items are 4 times the price. but a few are normally priced i don't think i found anything that was cheaper than it should have been. breakfast drink options for free are orange juice and apple juice or tea and coffee. lunch is water or tea and coffee and dinner is water or tea and coffee. if you don't like spicy food prepare to eat the same thing day and night. if you frighten easily beware the ceiling on the 11th floor no warning when they move it open or close there will be screaming and people jump or tremble visibly. entertaining for some. if you want to avoid the children do not rely on the youth security. never around when you need them and when a kid finally has a fatal accident don't be surprised. i dread the thought but if it isn't stated it will be ignored. the machines to check how much money you've spent sometimes work. one was out of order for days but not surprised if you don't know what you spend how can you be careful. the shore tours are much cheaper on the islands in vanuatu, do not pay for snorkeling tours on mystery island you can do it anywhere and the glass bottom kayaks are just pespex tubs and are terrible to use. the people running them are great though and the people in vanuatu are very nice and friendly almost beyond belief. atv and aquaquad/vego are amazing on villa, the off road buggies are good in the wet but fairly slow in the dry. you should bring goggles for both glasses do not cut it. if you get a cab in villa they will take you around the island for a cheap price. feel free to pay a little more for the cab as the buses only leave when full and take you to the more expensive places. with no warning that you may have to pay to use the toilets which are just holes in the ground. nomeau new caledonia is an absolute hole, like the valley at 3 in the morning unless you take the tchou tchou express or some other tour of the island it will be unpleasant and the general white population are very rude. if we had been informed better we would have definitely taken a tour out of the dock area to the main city and beaches. mare new caledonia, you can go for a walk to the left of the dock looking at it from the water and find i nice secluded but small beach other wise you have to pay 9.50 for the dodgiest bus/coaches i have ever seen. filthy with windows rusted to the point of almost falling out. seat belts held by wire. expect great service from most of the underpaid waiters and cleaners except in the restaurant where they may throw knives and forks at you if you tell them your steak is cold or solid. and forget the standards for steak the medium rare is rare and the medium is medium rare etc. if you order a drink before the entree that isn't alcoholic you may wait until after desert. the entertainers in general are very fun and outgoing some more than others. 2 comedy shows and one magic/singing show in 10 days the rest were dance performances which if you don't like them mean nothing to do. the movies shown in the theaters were on the tv at least 2 separate days for half the day if you have complaints write them down and keep a copy because you won't get yours back. do not hesitate to share them you will not be alone. also repairs to the ship happen almost constantly trying to remove large amounts of rust or just painting over some of it(i couldn't believe my eyes and keep telling myself it must have rust converter in it) doors, lights, elevators, the nozzles for the fire system. leaks pests, broken or missing railings all need repairs, 1.5 cm x 6 cm signs to let you know a door or railing have been coated in varnish. dents, missing pieces of wall trim, broken floor covering. if you want to book a cruise on a ship that makes you feel like your in a cheap motel with crappy food where everything is crazily expensive. this is for you! Read Less
Sail Date: February 2015
We travelled from Melbourne through Port Lincoln to Adelaide. These are the points we feel important to mention to anyone contemplating Pacific Jewel vessel for cruises. Good things: 1. Some friendly staff. 2. We did not poison ... Read More
We travelled from Melbourne through Port Lincoln to Adelaide. These are the points we feel important to mention to anyone contemplating Pacific Jewel vessel for cruises. Good things: 1. Some friendly staff. 2. We did not poison ourselves with food. 3. Every once in a while reception staff were available and we did not need to queue up for an hour. Terrible things, not just bad: 1. Cheap uninteresting entertainment. Every night unless you are into noisy drunk Kareoke. 2. Casino was more closed than open. 3. Restaurants, lifts and halls smell of urine. 4. All furniture in the cabin is sticky and old. 5. Linen is grey colour. Can easily write '50 shades of grey linen' if given a bit longer. 6. Restaurant staff have Body Odour like elephants on heat. I pray that elephants do not get upset. 7. Restaurant food is greasy, full of fat, substandard by any standard. 8. Emergency drill that normally takes 2 minutes took 45 minutes with kids crying, heat getting to people, people sighing and getting mad, people forced to stand 'shoulder to shoulder' - I quote instructor here. 9. The most intellectual game outside cheap queezes was bingo with boring calls and cheap sex jokes. 10. I had to wash all my clothes 3 times to get rid of the odour that penetrates everything and is still lingering. 11. Urine smells in restaurants, filthy windows everywhere, everything sticky - unbearable. 12. Service staff with filthy smelly table wipes not waiting for us to ever finish our meals were unbrarable. 13. Service personnel talks down to anyone asking questions. I have never experiensed such shocking lack of service, filth and ugliness. Terrible, P&O, Pacific Jewel. Shocking!!!   Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise