P&O Australia Brisbane Cruise Reviews

Unfortunately P&O have dropped the ball in the food area, tarnishing one of the reasons many of us enjoy cruising. This was our first cruise since Covid, having a couple with P&O prior and also another larger company. In the past we considered P&O food to be marginally better than the technically 'better' cruise line, but let down by the quality of entertainment. Now the entertainment is good ...

This is an honest review, I went on this cruise for my 18th birthday and it was nothing but heartbreaking and devastating. I could not even stay in the ship I ended up catching a flight home from cairns on the 4th day in because of how disgusting this cruise is. They did not inform their paying customers that disliking was going to occur on the boat throughout our experience, all pools were closed ...

I recently went on a P and O cruise and I must say, it was a complete disappointment. From start to finish, the experience was nothing short of terrible. Firstly, the customer service was abysmal. The staff seemed completely disinterested in helping guests and were often rude and dismissive. It felt like they were doing us a favor by being there, rather than providing the service we paid for. ...

Booked a 7 night cruise to the Pacific Islands from Brisbane early in the year and were looking forward to returning to the Pacific Islands in October 2023 but found out on the day of departure that we were going to Cairns due to Cyclone Nola, Bit of disappointment but can't help the weather, First time on Pacific Encounter and must say the ship was great, staff were excellent and very ...

I thought I'd give some time for P&O to respond to my scathing email and survey response but they haven't. Based on my last cruise experience I'm not surprised. The debacle started when booking. I'd booked a Suite (for my 60th) as I wanted something special. When my paperwork came through it stated "a 5-berth family room". As I wanted something special I'd contacted P&O to advise I thought this ...

This was our first experience with P&O Australia and our expectations were not high. The 10 night cruise was to Papua New Guinea and consisted of four ports and six sea days. This cruise was sold out. Before we departed Brisbane Cruise Terminal the captain announced that due to civil unrest in Rabaul we would no longer be visiting that port. We were looking forward to Rabaul as this seemed to ...

We chose Pacific Encounter because the itinerary included ports in Papua New Guinea that we were keen to visit and sample the culture. The check-in system at Brisbane Port is diabolically inadequate! After standing in a long line for more than 100 minutes to board the vessel, we eventually made it to our cabin. While we were unpacking an announcement from the captain told us that due to ‘civil ...

This was my first cruise for my 40th birthday. First and foremost I must say most of the staff onboard were amazing, from the room turndown crew to the staff at Lukes bar. Now for the negatives, I was disappointed at the lack of seafood on an Australian ship. The restaurant had no lobster and the $40 prawn platter was infected with white spots and mushy as if frozen and thawed. The lack of ...

We arrived at Brisbane cruise terminal at our allotted embarkation time. Still had to queue for two hours (less 5 minutes) until we boarded. From this point standing in queues is my main trip memory. I had problems with my room key and account. The queue at the reception desk took an hour and 40 minutes. Luckily, when I got to the front, the issue was quickly resolved. There were six (or it may ...

We are a family of 5 (children 8, 6 and 4) and we travelled with grand parents. We enjoyed every aspect of the cruise, despite having some rainy and windy days. The only thing that we would have liked was for our rooms to be closer together as we all booked together, but we were still on the same level which was OK. My children had a fantastic time in the kids club each day, which was great ...