We were a family group of 10 people, ranging in ages 4 to 74. Costa brought cruising to a very low level indeed and left us with a bitter taste of rip-off. Please bear in mind that the older couple has been taking cruising vacations for 42 years, so are not green travellers. On a very basic level, Costa does NOT even provide a free glass of water - only at breakfast and lunch meal times - & ...
We went on this as a family cruise. all adults It was the worst cruise that I have ever been on and I have been on a few. The people were not nice. The bartenders were not nice no one hardly ever smiled. The food was awful.., not a lot of entertainment, I will never cruise on MSC again , it’s not often that you can just go to Europe. We thought we were going to have a great time and no one on the ...
Great itinerary so made the mistake of booking it was good value but this came at a cost
Embarkation very disorganised and their party company used at horizon terminal were Apalling no crowd management and all running late with 4 queues and not doing in order of priority
When finally on board room great and cabin steward great and couldn’t do enough
Food poor and quality better in buffet ...
Well....where to begin? So many occasions where my father was unable to access facilities due to being disabled that our cruise was just ruined and tui have been useless in replying to our issues. Firstly, we booked in store and the staff failed to give my father an accessible aircraft seat even though he was booked as disabled. Highly embarrassing for him, being manhandled into a seat by pulling ...
We chose this cruise because of the places it visited in the western med and we heard it was suitable for kids. It was not...!
Things got off to a bad start when we boarded. Staff were fighting among themselves to get their commission on drinks package sales. We went up to the kids club and found out it couldn’t be used for several hours until safety drills and completing a 3 page waiver per ...
On the boat they are constantly trying to sell you addition services. For example, when we were dining someone came up to use trying to sell a steak plate for an additional 25 euro. This was insulting as we were dining in the restaurant.
On check-out we had to contribute 70 Euro per person as a service charge (for what we do not know) and they automatically put in our contribution to Unicef. I ...
I chose this cruise ship for our pearl wedding it had been fantastic two years ago. I never thought I would be hungry on a cruise ship but I was the two meals We had in the restaurant were horrendous. The waiter did not know our name like the Tui advert he barely knew our table as he rushed round serving new and present guests. Staff are thin on the ground and we found ourselves queuing at the bar ...
We wanted a quick 7 day cruise around this part of the Mediterranean and the MSC Seaview fit the bill, date-wise and timewise. Wish I had read the reviews first. It was only a short cruise so we shouted ourselves a suite but a suite on MSC is basically a family cabin with zero amenities. We didn't even get a bathrobe. The cabin was dirty and smelled (due mostly to the water in the bathroom), the ...
Firs the positive, the embarkation was smooth. But the company lacks in communications with the guests. It has no processes to keep the guests engaged after they book the cruise. They live in an old world where communications with your customers was nil.
But the most important point is they bring in your luggage in batches. So you will get some pieces first and for the rest you will have to ...
We chose this cruise as we liked the destinations that it offered and we had previously been on the Discovery.
The negatives:
The ship was shabby, the handrails on deck 12 had bolts missing from them, one of the large curtains in the cinema was hanging off, there were large scratches on mirror doors of the lifts, there were scuffs marks on walls everywhere. I could understand this if the ...