3 Helpful Votes
Sail Date: October 2018
We chose this cruise for our honeymoon as it started in the Mediterranean and sailed across the Atlantic to the Caribbean. Can honestly say it was the best holiday of my life, however it was my first ever cruise so I have nothing to ... Read More
We chose this cruise for our honeymoon as it started in the Mediterranean and sailed across the Atlantic to the Caribbean. Can honestly say it was the best holiday of my life, however it was my first ever cruise so I have nothing to compare it to. We had an inside cabin on deck 4 which was quite small but I wasn't expecting any larger and we barely spent any time in the room anyway. The cabin was kept pristine by our cabin steward Isaac who was fantastic. There was a TV and coffee / tea making facilities. Shower wasn't great, kept going between hot and cold on the same settings, we didn't complain about this at the time but in hindsight that might have helped. At the time we just put up with it. Didn't get a great sleep on the beds either, they weren't uncomfortable but I think I was missing my own mattress. Plenty of choice for food and every restaurant we went to served great food, even in the marketplace (buffet style). Loved latitude and vista for our dinners, went to surf and turf once but didn't try other speciality restaurants. Loved having lunch in the Mediterranean, their pasta was lovely. Boat was a good size and there was always plenty to do around the boat which was important during our 6 sea days. They even put on some tournaments over the 6 days like shuffleboard and table tennis which was nice. Went to a couple of the shows and they were good, the cast seemed really professional, loved the movies show and had a few guest comedians which was up my street. Put off the pool deck as it was always really busy and I can't swim anyway. There was no children on our cruise but looked as though there was plenty there for kids. Service was generally good, sometimes meals and drinks were a bit slow but all the staff on board were really helpful and I have no complaints about any of them. All ports were great and had plenty to do, went on a couple of excursions organised by TUI, tour guides were very knowledgeable and made sure we had a great time. Came off this cruise and immediately wanted to book another, so we've booked a baltic cruise in July for the same ship. Can't recommend highly enough. Thankyou to all the staff who made it exceptional. Note - This cruise was perfect for myself and my husband as it was slightly more casual than expected, for those that prefer luxury cruises, this was luxurious by my standards but from what I've heard from experienced cruisers this was not as formal as others. Read Less
6 Helpful Votes
Sail Date: October 2018
The ship as a whole is good, plenty of bars to visit, but my main concern with all the Marella ships that they have acquired in the past few years is the entertainment. The standard is very poor, this year was the worst it has been. their ... Read More
The ship as a whole is good, plenty of bars to visit, but my main concern with all the Marella ships that they have acquired in the past few years is the entertainment. The standard is very poor, this year was the worst it has been. their specialty acts they brought on for the duration of the Atlantic ocean was to be honest DIRE. I have seen better acts on my local social club, a tribute Take That act that said they were not a tribute act but like to sing their songs. well I did not pay a lot of money to listen to a Karaoke night as a show night. There were two so called comedians who were in my opinion as funny as a funeral and as for the resident acts, so boring, no life at all no chance of dancing to any of it apart from the disco on the 12th deck. The Celebration is an older ship but I never had a better time than on there. Finally the Shows on the Broadway Theatre, singing and dancing shows virtually every night, no West End musicals like they used to be I would say that they have drastically cut there entertainment budget but increased their prices for maximum profit. This may sound like Victor Meldrew but after talking to many passengers during the cruise we were all of the same opinion. Goodnight and happy cruising. Read Less
7 Helpful Votes
Sail Date: October 2018
I booked this cruise back in December 2017. Having travelled on Tui Discovery2 in June and had a magnificent time, I persuaded my friends and son and partner to come on the Transatlantic voyage. The new Explorer is not a patch on Discovery ... Read More
I booked this cruise back in December 2017. Having travelled on Tui Discovery2 in June and had a magnificent time, I persuaded my friends and son and partner to come on the Transatlantic voyage. The new Explorer is not a patch on Discovery 2 on many accounts and I feel you all need to know. The Market Place restaurant is typically a Spanish Hotel's 3 star Buffet junction - deplorable without question. Head chef should be sacked. The pay as you go restaurants were very nice but also very pricey as individuals but at £75.00 pp for 3 dinners OK. They reception staff are complete nonentities who didn't know what they were doing or how they were doing it and served up countless lies to my son, who received a note from his bank saying that they were charging him OD facilities as TUI started to take any fees immediately and not on cruise end. A breach of conditions! If you are a smoker, which I am not, you will get wet, have to sit on other knees and generally be treated like animals by the whole ship's company. They don't clean ashtrays on a regular basis. Moving on perhaps the worst single event was the Explorer talent show. They offered a prize of £250 as well as a recording date in Hamstead for the overall winner. A young man, who works for Jet 2 as a cabin steward won the competition. To everybody's shock the Captain and Entertainment Officer refused to pay out the £250 and offered him £50 and decided not to go ahead with the recording studio. He later was abused by the general manager for so called cheating as well as a member of the shows entertainment people. This is a disgraceful breach and needs to be dealt with by TUI. Finally the waiting staff and room attendants were absolutely brilliant, but beware of the management. Read Less
11 Helpful Votes
Sail Date: October 2018
Having cruised with Thomson (Marella) a few times we decided to try one of the new additions to the fleet and the ship itself is very nice at first glance and is well laid out. The market place buffet is typical of modern cruise buffets ... Read More
Having cruised with Thomson (Marella) a few times we decided to try one of the new additions to the fleet and the ship itself is very nice at first glance and is well laid out. The market place buffet is typical of modern cruise buffets areas quite a good choice of foods but badly laid out causing a lot of queuing problems especially at peak breakfast times. The resteraunt is a different problem choice of food is not great but adequate but the lack of staff is not acceptable to slow a service. The spa is a massive space and is not overly expensive but has one major fault there is no indoor hydro pool and this is a shame because all class spas have them. Our cabin was cabin number 10103 a large balcony cabin and yes it is a large balcony but the room is far to small and the bathroom had a very bad smell all week which after talking to other guest they had the same problem so again a Marella cruise has problems with the santitacion side.one great addition to the balcony was the hammock that was very comfortable and nice for a lazy afternoon kip. The squid and anchor bar was very nice and in one corner it has the premium gin and whisky bar and that is a nice area with access to the outside smoking area which was always well used a lot of smokers were on this cruise. The casino area which incorporated the indigo nightclub was a good concept with two blackjack tables and one five card stud table plus live roulette it was adequate in size for the ship. But because the ship was all inclusive it attracts a lot of non cruise tramps at sea who think that getting dressed up is to wear scruffy t shirt shorts and flip flops, and drink to ecsess ignorant rude people who really should not be on this type of holiday they should stick to Benidorm. Read Less
9 Helpful Votes
Sail Date: October 2018
Wanted to go to different places in the Western Med (as been to all the main sites). Embarkation was excellent all the way from off the plane to arriving at our cabin (comments on cabin below). Everything was easy and smooth. There was ... Read More
Wanted to go to different places in the Western Med (as been to all the main sites). Embarkation was excellent all the way from off the plane to arriving at our cabin (comments on cabin below). Everything was easy and smooth. There was only one person trying to sell extras as we embarked (premium drinks), which was also nice and the photographers weren't pushy either. We didn't need the extra drinks as the inclusive package had enough decent drinks to easily satisfy us and the quality of the house wines was plenty good enough. All the staff were absolutely excellent and caring. they were always helpful and polite, with a genuine smile (and the number of staff who said good morning to me at 06:00 was truly impressive). The reception staff were always polite and attentive, even during our issue with the cabin.The waiters in the main restaurant and Vista (table 118) were absolutely brilliant, for breakfast and dinner - with no complaints whatsoever. Entertainment was pretty good, we attended a few quizzes, but there was this and then bingo - which was not for us. The shows we saw were generally of high quality, though someone does need to explain the COGS concept to me as it was just confusing. Though the dancing was good the story was completely missing (e.g. girl called Celeste, but Roxanne was putting on the red light...) The food at breakfast and dinner in the main restaurant was of excellent quality and fresh/hot every time. Getting lunch in the Market Place was also easy and there were no queues when we went there, so no problems getting a place to sit and eat at all. Shore excursions were excellent (apart from Pisa and the wine trip associated, Pisa really crowded and the walk from the coach park too long and difficult, with street vendors trying to sell you tack for the last half a mile. The wine tour/tasting involved 2 minutes of talking then leaving us in a tent with nice food and reasonable wine for a long time). The Palermo wine tasting trip was brilliant and of much better quality (and so was the wine). The trip to Herculaneum was a real eye-opener and there is much more there than in Pompeii. The Pals village trip we really good and rice tour very insightful. Monaco was brilliant and though we didn't stay with the tour of the old part, we bused close to Casino Square (number 1 or 2) and then walked back down the F1 track to the star finish area, had a coffee then went back to the main road to catch the bus back up the hill, in time to rejoin the coach. Note there are ticket machines at major bus stations that allow you to buy tickets (1.5 euro's for 1 way) rather than 2 euro's on the bus and the screens for bus progress are excellent. Ticket machines with English annotation. Disembarkation was easy from off the ship and to the airport (it couldn't have been easier to find the luggage and get on the coach). The airport itself is chaos with late planes and too many people and not enough staff (not a fault of Marella). Overall this cruise and the staff exceeded my expectations and we would put Marella above MSC (terrible) and Royal Caribbean (good) based on this experience. The value for money and not having to pay for tips or drinks meant our bill at the end was 20 x what has been on other lines. Read Less
11 Helpful Votes
Sail Date: October 2018
We had a fantastic time on this cruise. Our balcony cabin on deck 9 was spacious and had plenty of wardrobe and drawer space. We upgraded to the premium drinks package which was an extra £50 and although not necessary you can then have ... Read More
We had a fantastic time on this cruise. Our balcony cabin on deck 9 was spacious and had plenty of wardrobe and drawer space. We upgraded to the premium drinks package which was an extra £50 and although not necessary you can then have special cocktails, gins etc and your soft drinks are cans also 1.5 litres of water in your cabin every day. You can also have a lovely coffee in the Coffee Port which would be an additional cost otherwise. Vista was our favourite restaurant due to the food choices and also we found the waiter service there was even better if that's possible. As it was a special occasion we paid £35 each to eat in the Dining Club which was a great experience as the food and service were exceptional. We also paid an extra £27 for Surf and Turf restaurant and the food was first class. It's not necessary to do this, you could easily have a wonderful time on board without any upgrades. The waiters work so hard and are so friendly and helpful. Many of them are away from home for 8 months at a time but still managed to make us laugh. Entertainment in the fantastic show lounge was OK and we also had a choice of other singers in the various lounges. The one negative experience happened when we got home and I believe has nothing to do with the staff on the ship. Our bill was paid in full and the money deducted from our Bank account however we still have a "pending" amount of £335 which is restricting access to our funds. I've emailed Marella but it's still to be resolved. I don't have a lot of faith in Tui's customer service due to previous experience and feel this may drag on. I hope I'm wrong as apart from this we had a wonderful time. Read Less
9 Helpful Votes
Sail Date: October 2018
This was our 2nd Marella cruise on one of their newer ships, having been on Discovery 2 in March. This was our first experience of a transatlantic crossing. Flights from Manchester to Palma were uneventful, however we arrived in ... Read More
This was our 2nd Marella cruise on one of their newer ships, having been on Discovery 2 in March. This was our first experience of a transatlantic crossing. Flights from Manchester to Palma were uneventful, however we arrived in pouring rain, thunder and lightening. Quick transfer from airport to port and easy embarkation process and we were soon on board and able to access our cabin immediately. We went exploring the ship and found most places quite easily, however without an atrium, it does make it a little bit harder. Our cabin was on deck 8, standard balcony cabin, midships, port side for the sun on our long sea days. Spacious, with plenty of storage space and very clean, and continued to be that way by the lovely Joel. The air conditioning was a little noisey, but we soon got used to it. We tended to eat in either Latitude or Vista at night, which did a lovely cod loin and a very nice sirloin steak, breakfast in the Marketplace. Food was plentiful, good choice and nicely presented. We ate in the Mediterranean most lunchtimes for lighter bites. We also ate here in the evening when one side was Tapas, and had to be booked, but was included, unless you had one of their Portuguese skewers, which were £9.95. We didn't try one of these, as we found the tapas enough, and if you wanted more, you only had to ask. We also ate in the Pizza and Pasta side at night and found this really good. Choosing your own pizza or pasta made to order and piping hot. Both of these restaurants are waiter service at night. Portions in the main dining rooms were plenty for us, but if you wanted more, you could ask for it. Service was quite prompt, and all the staff were very friendly and kept the wine flowing. We didn't upgrade our included drinks package, as there was plenty of choice for our needs. The Sauvignon Blanc was very palatable. Tanquery gin with slimline tonic [which was served from a can] and the occasional cocktail. Weather in Spain continued to be unsettled. Our ports of call being Cadiz, Cartagena and Malaga. The crossing to Madeira was in almost Force 10 gales. However, the weather was much improved in Madeira and the 6 day crossing was smooth and the sun shone most of the time. Our first port of call in the Caribbean was Antigua, where the weather was a little mixed, however we needed to get our land legs back, so we wandered around the town and made contact with home. St.Lucia was our next stop, where it poured all day. We shared a minibus with some other passengers and did a small tour of the island. Grenada was beautiful, hot and sunny, so we took the opportunity to go to a lovely beach. Barbados was our final stop where we disembarked. Unfortunately, the rain followed us here and although we didn't leave the ship until 3pm, we couldn't do any last minute sun bathing. We were glad we had decided to keep our cabin on our final day which was £35. Entertainment was very good. The show cast were very talented, and put on some very good shows and some of them had individual stints in Bar 53 early evening, which was lovely just before dinner. There were some guest artists, including 2 comedians, a magician and a trio of singers who sung Take That songs and were excellent. Overall, value for money this was a very good cruise, it was just unfortunate about the weather, but this cannot be helped. All the staff on board are the friendliest staff we have met and are a credit to Marella cruises. Would we do another transatlantic crossing? If the price was right, yes we would and with the same company. Read Less
5 Helpful Votes
Sail Date: October 2018
We have cruised on just about all the mainstream cruise lines With our favourite as a couple being celebrity and a group Royal Caribbean. Had never considered Marella due to the old age and small size of the ships. Having been on ... Read More
We have cruised on just about all the mainstream cruise lines With our favourite as a couple being celebrity and a group Royal Caribbean. Had never considered Marella due to the old age and small size of the ships. Having been on the explorer when it was the galaxy and with flights from Norwich we thought it was time to give it a try. We were a group of 8 and I was very anxious having been the one to suggest this ship! Flight - great , transfers and boarding handled very well our bags were in our cabin within 5 mins of us. Headed straight to the buffet for lunch, had one sip of the house wine and upgraded whilst overall this was good value to us I think 2 white wines to choose from is not enough. Plenty of seating in the buffet as long as you head out towards the back of the ship where this a lovely outside eating area and bar for drinks. In my opinion the food is where this cruise lost top marks - whilst it was ok you could tell it was all done on a budget. Personally I would prefer to pay say £50 a week more and have better quality food. For example the joints of meat you always get on the buffet were usually chicken or pork never once saw the huge joints of beef found on every other line. The MDR choices were usually ‘cheap’ meals. The service in the MDR was good unless you went later. I loved that you could turn up when you likes and get a pager the problem is they do not have enough people relaying tables so you can wait a long time and then sit surrounded by tables that need laying. The bar staff were great no issues with getting a drink (especially if you tip). The cabin staff also were fantastic kept the cabin spotlessly clean and took the time to create great towel animals. They were a few issues with blocked toilets but didn’t cause too much of an issue. We did our own trips in all the ports although next time I think I would try the bike tours as these looked good fun and a bit different. Entertainment was surprisingly good we watched all the main shows and loved the comedian the first week but not the second although the audience did seem to love them Sun beds always available despite the usual bed blockers! Overall a good value cruise and I would consider another Marella cruise on explorer 2 or any subsequent ships they purchase. In summary the really good points were Bar staff Cabin No signing for drinks all orders taken on tablets and cards scanned. Great value premiums drinks Entertainment Transfers on and off ship very smooth Flights from regional airports Speciality restaurants particularly the sushi it was amazing Ship never felt overcrowded ...... Things not so good in our opinion Age of ship meant noisy engines Food quality poor due to the ingredients not the staff Ports felt like penny pinching again by going to a number of cheap ports each week. Dress code old fashioned women could look as scruffy as they liked but men even in beautiful clothes had to have a collar. Read Less
10 Helpful Votes
Sail Date: October 2018
This was a great itinerary on a really charming ship. The ship is big enough to offer almost anything, yet small enough to feel familiar and intimate. The Explorer war recently refurbished and previously enjoyed a very popular career as ... Read More
This was a great itinerary on a really charming ship. The ship is big enough to offer almost anything, yet small enough to feel familiar and intimate. The Explorer war recently refurbished and previously enjoyed a very popular career as "Mein Schiff 1". As Germans we were probably from a somewhat unusual customer group for Marellla, as they specifically cater for the UK market and almost any passenger we spoke to was from the UK. There are a lot of bars and eating venues in the ship, the most popular seemed to be the "Squid and Anchor", a pub themed bar. Unlike all other cruises we have been on, there was no resident band that served a regular dance venue. There was a normal disco, called Indigo that also featured a stunning bar, but suffered somewhat from very chilly air conditioning. The entertainment theater was very nice and the two shows we were attending were of excellent quality. Marella's all inclusive is OK with lots of beers to chose from and the wine was quite drinkable as well. Their regular cocktails are nothing worth drinking, though. You could upgrade to a premium drink package that we considered not worthwhile The pools were nice but by all means very cold. The children's area has a nice little poll but is quite small, but since the cruise was not during school holidays there was enough space for our two year old daughter to play. Our favorite place in the ship was the serviced restaurant called Latitude 53. It served basically the same dishes you could get at the buffet restaurant but in a much nicer environment with lots of space around your table and nice views through the large windows at the back of the ship. The food was quite good as well, with snacks being available until late at night. Read Less
13 Helpful Votes
Sail Date: October 2018
Have previously only cruised with Celebrity and P&O, but we fancied a short break in the sunshine at the last moment and this cruise fitted the bill. We've taken several TUI package holidays to the Canaries so we knew we were ... Read More
Have previously only cruised with Celebrity and P&O, but we fancied a short break in the sunshine at the last moment and this cruise fitted the bill. We've taken several TUI package holidays to the Canaries so we knew we were happy to go with them. Booking was straightforward, apart from having to phone to find out which cabins were available, as we like to choose where on the ship we'll be. After an early morning flight, we were directed through Palma airport by several TUI staff to the waiting coaches. This was done very efficiently and as soon as one coach was full, off it went with no waiting around. On arrival at the port, we were registered and checked in very quickly. The whole arrival operation was very smooth, and we were soon on board enjoying an early lunch in the buffet. Any misgivings we had about lower standards on an older ship were soon dispelled. The refurbishment had been done extremely well. All the public rooms were light and welcoming and the ship was clean throughout.(Lots of cleaning going on all through the cruise). We ate breakfast in the buffet - always a good selection of hot and cold food. Lunch was sometimes taken there - again plenty of choice, or out on deck from the Snack Shack. Evenings we used the MDR - food was always nicely prepared with a reasonable choice of meat or fish dishes. The included house wine was always regularly topped up by the willing and friendly waiting staff. We ate in Surf & Turf once - very pleased and wanted to use it again but it got fully booked up very quickly. Our balcony cabin was spacious and comfortable with more than enough wardrobe and drawer space and was kept very clean by the cabin steward Akash.( Different towel animals each day). The bathroom wasn't large but the shower cubicle was a good size and the towels were changed frequently. We went on two excursions - again the organisation was very good and the guides were excellent. Positives - The friendly atmosphere on board, sunbeds always available even on sea days, the quality and choice of the food, the value for money. Negatives - Purely personal, but the entertainment wasn't our cup of tea. This certainly won't be our last Marella cruise. Read Less
12 Helpful Votes
Sail Date: September 2018
Had a lovely time onboard the Explorer, the ship itself was very good and well organised. The cabin was of the usual cruise ship size but was cleaned to a very high standard. The food was very good in the many all inclusive/buffet ... Read More
Had a lovely time onboard the Explorer, the ship itself was very good and well organised. The cabin was of the usual cruise ship size but was cleaned to a very high standard. The food was very good in the many all inclusive/buffet style restaurants onboard. We went to two of the additional charge restaurants Surf & turf, and Kori la both were excellent and well worth the extra charges. The entertainment crews were very good and the Broadway shows were excellent. ALL the waiter, waitress, & bar staff were very friendly and always had a smile for us. All the crews work very hard and do deserve a tip although I think most people didn't tip, but in my experience good service deserves a tip whatever cruise company you go with. We didn't go on any Tui excursion as though they were on the expensive side although we went ashore in every port and did our own thing. I did read a few bad reviews about the Explorer prior, but to be honest this is a great ship with an excellent crews. Read Less
6 Helpful Votes
Sail Date: September 2018
Choose this cruise as flying time to Majorca is ok. Weather was excellent through out the 7 days.As usual the crew were excellent . Food is always subjective !!,but I thought it was just average in the MDR,some nice meals some not so ... Read More
Choose this cruise as flying time to Majorca is ok. Weather was excellent through out the 7 days.As usual the crew were excellent . Food is always subjective !!,but I thought it was just average in the MDR,some nice meals some not so nice,choices poor as well,servings were poor as well.MARELLA !! TAKE NOTE it,s hardly AI if you got to pay for the ice cream on deck 11,Breakfast was very good,even the juice was not watered down !! Only went to 2 shows,singing and dancing to loud,boring !! ,Comedian was good. Gave up on cocktails ,all fruit juice !!! Outside cabin on deck 5 good,best shower i've had on Thomson ships.cabin was spotless every day. Can,t say anything about the tours as I did'nt go. Probably wont go on Marella again as they have made all ship's AI,i THINK EVERYONE HAS A CHOICE NOT EVERYBODY WANTS A DRINK PACKAGE !!!. Read Less
13 Helpful Votes
Sail Date: September 2018
Really liked the Explorer. The moment we stepped on the ship we could see that the carpets and upholstery were all new. Everything was in immaculate condition. We had a large balcony cabin on deck 10. The room was quite small, IMO it ... Read More
Really liked the Explorer. The moment we stepped on the ship we could see that the carpets and upholstery were all new. Everything was in immaculate condition. We had a large balcony cabin on deck 10. The room was quite small, IMO it would have been better for the balcony to be a bit smaller and the cabin a bit larger. The balcony had 2 chairs, a table, a lounger and a hammock. The cabin was well appointed with plenty of wardrobe and drawer space, there was a dressing table with a large mirror above and good lighting. There was a European and American plug socket. The bed was very comfortable. The shower room was nice, all white with a large shower with glass door. There was a washing line in the shower and plenty of space for toiletries. The toilet flush was a little unpredictable and slow, but we never had any major worries. The only problem we had was the very noisy air conditioning. You definitely need to take ear plugs. The dining rooms were all bright and airy and the waiters were very hard working, they could have done with a few more. The food was all very good wherever we ate. Latitude was on both decks 5 & 6 and Vista Italian made up part of deck 5. There seemed to be plenty of tables for 2 especially in Vista. The Market Place (buffet) was pleasant and we never had a problem getting a table. The Mediterranean was good for a quick breakfast and plenty of outside tables. We weren’t keen on the position of Umi Sushi which was a room between other rooms, effectively a corridor, and people were walking through and passing the diners. We did not use the ‘pay’ restaurants as we did not feel the need. Entertainment was as usual around the pool in the daytime and there was audience participation type of entertainment in the Squid and Anchor pub. We found the shows to be extremely good, the showteam work so hard to put on a different show every night and all the shows were new to us, they included Musicals, 50’s Diner and Festivals. Not too keen on the upstairs seating in the Broadway as much of the view was restricted. We never had any problem with drinks service although there are clearly fewer waiters than on previous ships. However, they now have waiters pushing carts around the pool decks full of beer, wine, prosecco and cold drinks all on ice. This worked really well as you could get a drink instantly. If you wanted other drinks, you could order them as usual. In the Broadway theatre they have lots of drinks out in the entrance e.g. beer, prosecco and blue lagoon and maitai cocktails. Again you could order other drinks and you could take 2 drinks in if you wanted to. We found this to all work well. Dress to impress night – This was the first cruise my DH has not taken his suit. And we were so glad he didn’t. There was hardly anyone wearing suits, most men wore smart trousers, shirt and tie. Some obviously hadn’t dressed to impress at all! The ship staff were lovely and over 50% were Philipinos, they are always smiling and cheerful and nothing is too much trouble. The crew show was back and it was a joy to see the staff enjoying themselves. Didn't do any excursions, all ports were easy to walk around and DIY Would we return to Explorer, of course can’t wait! Read Less
3 Helpful Votes
Sail Date: September 2018
We really loved this Cruise Ship, having been on Majesty, Celebration, Discovery 1 and 2. All were very good , but we found there wasn't the atmosphere on the Discoveries with the crew that there was on Majesty and Celebration. On ... Read More
We really loved this Cruise Ship, having been on Majesty, Celebration, Discovery 1 and 2. All were very good , but we found there wasn't the atmosphere on the Discoveries with the crew that there was on Majesty and Celebration. On Explorer it had all come back wtih the singing and music playing from the crew in the dining room. We loved our outside cabin and the bathroom had a proper shower cubical rather than a space with a curtain that has been on all the other ships The entertainment was really good with the crew and their shows and for two nights we had the brilliant finalist from 'Britain's Got Talent' a few years ago Jon Clegg. His comedy and impressions weregreat and went down really well. A chap that was singing in the lounge was really good and was playing many of the folk songs we used to sing when we first stated dating back in the early 70s. It brought back some lovely memeories. The food was really good and great sevice from the staff. On the night when they have a party for regular guests, we were approached by Richard the general manager and asked for our feedback on the new ship. I said we had a wonderful time, but to be really picky the Gluten Free bread and rolls they provide for my diet were pretty hard, like they are on all long haul airlines. We were very impressed that the next day Richard phoned me in the cabin and said he had looked at the bread and agreeing with me spoke to thechef. He said in future they would be getting freshly baked GF bread for the ship. Hober was our cabin man and he was as helpful and friendly as all the other crew. Looking forward to thinking about Explorer two due to be launched later this year. Read Less
12 Helpful Votes
Sail Date: September 2018
Our first cruise was chosen as our honeymoon. Embarkation went smoothly and our hold luggage didn’t take long to follow us to our rooms. Had read other reviews just before departing and made sure swimming essentials were packed in ... Read More
Our first cruise was chosen as our honeymoon. Embarkation went smoothly and our hold luggage didn’t take long to follow us to our rooms. Had read other reviews just before departing and made sure swimming essentials were packed in hand luggage, but as it so happens didn’t need them. First thing to point out is that only British money is needed on board. You can pay for any extras one of two ways. Either hand over debit card details, and any extras will be charged to that, or use cash. If using cash, you must ensure that there is always a positive balance of £200 on your account. I opted for the debit card and lowered the outstanding balance to be taken by paying some of it off with the cash I had taken. They have an app (doesn’t require internet access) which shows the balance of your account amongst other information (absolute must get when you first board). Each time you order/make a purchase they scan your cabin key and the account is updated immediately (mostly with £0 as its all inclusive. Second thing I wish I had known or thought about was the positioning of the cabin. Unfortunately chose an inside cabin and didn’t pre book a cabin ( novice mistake). We were given deck four towards the aft of the boat and the noise of the engine meant sleeping was very difficult for a couple of nights. Even once, we had got used to it, when the boat was put in to reverse to dock we were up like a shot, the whole cabin shook and noise was horrendous - PRE BOOK YOUR CABIN IS A MUST. As for the cabin itself, was tidy and only possible negatives were the lack of an iron or enough hangers. Wife was glad she took her own hairdryer as said the one provided wasn’t good enough. Toilets are vacuum based and ours only blocked once on the trip which was soon rectified. Wet wipes seem to be the main culprit despite constant messages about not flushing them. Wi fi needs to be paid for £50 for 1200Mb for the 7 days. Remember that on a ship you do not get the same rates as at home or when travelling in Europe. So basically saved using mobile data until on shore. That’s the only negatives. Didn’t need to use the premium restaurants or drinks as the normal restaurants were excellent and offered a good variety. Only premium items bought were ice creams. Didn’t have any problems getting a table. Some restaurants require smart clothing but this does not mean tux or even a suit. Chinos and shirts seemed to be popular choices for men. Visited the broadway show lounge most nights and entertainment was of good quality, but then it was throughout the ship. The service was nothing short of excellent and would be hard to find on any other holiday. Can’t praise this enough. We took a shore excursion on every day, and if you don’t know the cities then would recommend using one of their excursions. These can be pre booked before you travel or whilst you are on board. Palermo - opted for half day excursion (allowed us time to get back on board and get some sleep before we set sail again) to Santa rosarios grotto and morello beach - didn’t think much of this at all. The most interesting bit was seeing if the coach driver was going to manage to get the coach up the steep windy hills. Naples - full day excursion to climb Vesuvius and a guided tour around Pompei. Absolutely excellent. Having such a knowledgable guide for Pompeii was a must. Livorno - full day excursion to Florence and Pisa. Both require some time on the coach. Florence is a beautiful city and days are needed here rather than hours but the tour gives you an excellent feel for the city. Pisa was worthwhile if you have never been there before, but it is a once and done place unlike Florence. Good day. Villefranche - took half day excursion to Monte Carlo and Monaco. For those that might want to, you can’t gamble in Monte Carlo casino as is not permitted before 2 pm, but you do have time for a tour €17. For those that want to be able to say they have gambled in Monte Carlo, you can gamble in the cafe du Paris for a €5 entrance fee, but will need your passport (this is cheaper than a coffee at the same cafe which is €8). Monaco is a lovely place, coach drives along the start/finish line of the f1 track and you get to walk some of the course (an absolute must if you are an F1 fan). Again though, a once and done excursion. Barcelona - had the half day Barcelona Explorer excursion. Big mistake, wish I had chosen a full day one. Another city that requires more than one day. Would I do it again. Most definitely but probably for 14 days instead. The issues were minor and were novice mistakes. Read Less
14 Helpful Votes
Sail Date: September 2018
We had heard a lot of positive feedback about Thomson cruises in the past and thought we would try them now that they are updating their fleet. Having used various cruise lines in the past, it exceeded our expectations in comparison. The ... Read More
We had heard a lot of positive feedback about Thomson cruises in the past and thought we would try them now that they are updating their fleet. Having used various cruise lines in the past, it exceeded our expectations in comparison. The whole experience on board was positive, however we feel that the excursions we booked could have been better. The food was very good and there was an excellent choice of venues that were included. We used Vista twice, the Tapas bar twice and Choose your own Pasta and Pizza. on three nights. Latitude 53, the main waiter service restaurant was well laid out with plenty of tables for 2 and spacious. The food and service was also good. The food in the self-service restaurant was good and a good choice, in particular for lunch and dinner. The service points were well laid out and no trouble getting a table. We tried the "Surf and Turf" speicality restaurant for our anniversary, but it was the worst meal we had on board. The food arrived cold and we were placed under an air conditioning vent. The food was replaced but that spoiled the occasion. It was not value for money for the £28.95 that we paid We were all inclusive and their was no need to upgrade to the Premium package as the choice was good. It was good service and the waiters in the restuarants always made sure your drinks were refilled The cabin was very comfortable and well organised with plenty of storage and hangers. It was kept spotlessly clean by Madelyn and Dimitro who were very friendly and helpful. The toliet only blocked once however it was sorted within 15 mins and housekeeping came and sanitised the bathroom. Entertainment in general was very good. The evening shows in the theatre were mainly done by the Show Cast and were very professional using a lot of modern technology and well produced. The Broadway Show Lounge is the nicest and most comfortable theatre we have experienced. There was plenty of leg room and tables provided. The seating capacity was large and easily accomodated all the passengers over the two shows. We feel that the excursions could have been better. They were too early in the day, too short and did not give much time to explore the destinations. Some of the information was not accurate enough - for example at Monreale it said some steps and a hill to the cathedral when there was in excess of 90. We would definitely cruise with Marella again. A very positive experience having previously cruised with P and O, Celebrity, NCL and MSC. Read Less
10 Helpful Votes
Sail Date: September 2018
We chose this cruise because of the ports of call, either those we had not previously visited or those we wished to see. The ship was new to the fleet and so we had anticipations of a new experience, having previously sailed on several ... Read More
We chose this cruise because of the ports of call, either those we had not previously visited or those we wished to see. The ship was new to the fleet and so we had anticipations of a new experience, having previously sailed on several older TUI ships. As it transpired our experiences were almost all negative. Marella have gone 'all inclusive' and our feeling is that they have cut staff to balance the books. Whereas on previous cruises with them, the self service area at lunchtime had waiter service for wines/lagers, not any more, self service stations fill this function. At dinner in the main dining area (Latitude 53), the waiters gave the impression of inexperience, wine waiters were inattentive and had to be called to refresh glasses, indeed I am unsure if there were wine waiters, it seemed totally disorganised. The food was often a disappointment, there were dishes I enjoyed but overall my memories are not 'wow'. My wife was served carrots and cauliflower that were impenetrable to either knife or fork. The theatre, an experience we have always looked forward to on previous cruises, on this ship if you have any walking issues, arthritis etc, forget it. The aisles are all stepped, so folk such as my wife simply could not cope. Apart from that the spacing between the rows of seats is designed for the petite, also there are tiny, I do mean minuscule, oval tables on which to place your drinks. Any drinks are a hostage to fortune of those trying to navigate the row. If you were to sit in the Lounge bar during the day, by day a quiet area where you may wish to read a book or play cards, you could absolutely guarantee that there would be no service, you would have see to your own needs. On previous sailings on their other ships in a similar area, service would be available. The bathroom in our cabin was small, opening the shower door, it opened outwards, meant navigating the small remaining space between the edge of the door and the toilet. Drying yourself nearly always meant cracking your elbow on something. I'm not a big guy, just shy of 6ft, bigger guests I'm sure would be frequently unamused. Read Less
16 Helpful Votes
Sail Date: September 2018
This was our second cruise with Tui and once again was fantastic.Our first cruise was last year on The Discovery Ship. The Explorer was a bigger ship. The cabin was lovely and kept very clean by a lovely young man called Isaac who looked ... Read More
This was our second cruise with Tui and once again was fantastic.Our first cruise was last year on The Discovery Ship. The Explorer was a bigger ship. The cabin was lovely and kept very clean by a lovely young man called Isaac who looked after our cabin extremely well! The food and entertainment was super . We went on eccursions to Rome, Pisa and went ashore in Corsica which was beautiful. And also went ashore to St Raphael in France which also was a beautiful place. All the staff on board did an amazing job and were very friendly and helpful! If you are thinking of going on a cruise then I thouroughly recommend it! You will want to do it again and again because it really is that good that you get hooked :) It is a great way to see different countries in one whole week. Bon voyage! Read Less
16 Helpful Votes
Sail Date: September 2018
The first cruise we ever did years ago was with Thompson on the island escape and we thoroughly enjoyed it - it was the Start of the cruise bug.. Since then we actually cruised with Royal Caribbean - BUT THAT WILL CHANGE FROM NOW ON !! ... Read More
The first cruise we ever did years ago was with Thompson on the island escape and we thoroughly enjoyed it - it was the Start of the cruise bug.. Since then we actually cruised with Royal Caribbean - BUT THAT WILL CHANGE FROM NOW ON !! Just finished a two week cruise on the Marella Explorer and I am delighted to say that it exceeded all our expectations - above and beyond! From check in at Dublin Airport with Tui everything went smoothly. The ship was gorgeous, the cabin was immaculate thanks to the lovely Deni, the food in latitude was absolutely gorgeous with a great variety, the Mediterranean Bar and restaurant is an great addition to the ship and not to be missed. They also do the nicest pina colada served by Marlon - an excellent waiter who never let your glass go empty!! The entertainment in the Broadway lounge was EXCELLENT - SUCH TALENTED SINGERS AND DANCERS. All of the staff were genuinely friendly. Overall 10/10 for everything on board, we can honestly say we haven't got one bad thing to say about our overall experience. Read Less
5 Helpful Votes
Sail Date: September 2018
A great cruise on a nice ship.Very friendly and attentative crew ,this was our first cruise and Were very impressed with it from start to finish.The cabins were clean and the stewards were good at their job making sure everything was up ... Read More
A great cruise on a nice ship.Very friendly and attentative crew ,this was our first cruise and Were very impressed with it from start to finish.The cabins were clean and the stewards were good at their job making sure everything was up to standard.There was a good choice of restaurants from the main dining restaurant to the self service and the ones which incurred a small surcharge ,there was also a Mediterranean tapas and Italian restaurant giving a different choice of food..The squid and anchor themed British pub was a great place to relax with a drink after dinner with live music or the very impressive piano lounge with its live music also.Entertainment in the Broadway lounge was of a high standard and the cast of the shows were superb giving a different show of good quality every night.The facilities on the sun deck were as expected with enough sun beds by the pool and thwart service was excellent with a good choice of beers wines and cocktails .The ship was just back from a big refit in May so there was a new feel to a lot of things on it.There was a good selection of excursions offered by the ship in all the ports or a shuttle service if you preferred to do your own thing.All drinks and tips were included and 8 thought this worked very well.Would I book with Marella again the answer would be most definitely yes ,The Marella explorer2 will be ready next spring and be working out of Naples so you never know , Read Less
9 Helpful Votes
Sail Date: September 2018
My husband and I set sail on the 1st September on the Highlights of the Mediterranean and Mediterranean Secrets cruise. We were impressed with the ship especially the layout it was spacious with lots of seating areas. Having been on the ... Read More
My husband and I set sail on the 1st September on the Highlights of the Mediterranean and Mediterranean Secrets cruise. We were impressed with the ship especially the layout it was spacious with lots of seating areas. Having been on the Discovery two where the entertainment was exceptional, Daniella, Sammy and Reggae Band to name just a few and the cruise Director and Assistant very in touch with the passengers, we were disappointed this time. Explorer appears to be catering for younger cruises as the entertainment team were all very young and whilst we were sure, probably good for a younger clientele, we and many of those we spoke to were of the same opinion that it was not suited to the majority of passengers on Explorer at this time. The ship appears to lack atmosphere. This may because its fairly new and perhaps will improve with time. The food was exceptional!, there were no repeats during the two weeks. Service in the Latitude was poor. The poor waiters /waitresses were run off their feet. There did not appear to be enough staff in this area. We complained and were moved around the restaurant during the week that we were able to visit. , sadly wherever we were placed the service did not improve. All other areas were good. Unfortunately my husband was taken very ill on the cruise resulting in him spending a considerable time in the medical centre and in hospital in St Raphael and Palma. I Must now say how delighted we were to the medical staff and the doctor on board and want to say a huge BIG thankyou Their care and attention was second to none and we cannot thank you enough, nothing was too much trouble during the day or in the middle of the night, I had not realised that Tui Marella employed a welfare worker, again many thanks to Elaine for her care and diligence escorting us on both occasions to hospital and assisting with insurance queries/taxis/medication etc. Eric our Cabin Steward was so very kind and ensured that we were given the care and attention and privacy during the week that my husband was unwell and needing to spend time in the cabin. A special thank you to the girls in Latitude they always had a smile on their faces and tried to accommodate us where ever they could. The destinations were fabulous, we were disappointed that the illness prevented us from benefitting from what I think would have been a very good cruise. Hopefully Tui Marella will sort some of these small teething problems out and Explorer will soon enjoy the warm and friendly atmosphere that the other ships in the fleet offer. Read Less
18 Helpful Votes
Sail Date: August 2018
Booked a week for our 10th wedding anniversary as we always wanted to try a cruise, and thought a week was enough, in case we didn't like it. From the time we boarded until the time we left was fantastic, and the crew were marvellous, ... Read More
Booked a week for our 10th wedding anniversary as we always wanted to try a cruise, and thought a week was enough, in case we didn't like it. From the time we boarded until the time we left was fantastic, and the crew were marvellous, with a special shout out to Rain who was our bar steward in the Squid and Anchor, and was always making sure our glasses were full and even knew exactly what we were drinking before we had sat down, he's a credit to your company!!They worked extremely long hours and still couldn't do enough for you and were always polite and smiling. Plenty of food choices from buffet to sit down and plenty to go around. Night time entertainment was nonstop in several areas of the ship, although I can't comment on the day time as we were on excursions all day and not getting back until late afternoon. The excursions we booked were great, with the guides being very informative, but be prepared for a hectic and tiring day as your trying to cram everything in to such a short amount of time. Make sure you have your boarding card on you at all times as you need it to get on and off the ship, when ordering your drinks, and also in the shops as it's all registered to your cabin. Security is very tight, and a bit time consuming, but to be expected in the world that we now find ourselves in, so give yourself extra time when you leave or return to the ship. Read Less
10 Helpful Votes
Sail Date: August 2018
Drunken and abusive behaviour of some passengers seems to allowed by the security on board, this escalated until two of my family were physically assaulted. After I intervened I was accused of assaulting the aggressor and the head of ... Read More
Drunken and abusive behaviour of some passengers seems to allowed by the security on board, this escalated until two of my family were physically assaulted. After I intervened I was accused of assaulting the aggressor and the head of security called the police to arrest me, the French police found me to be innocent of assault. To add insult to injury I was forced off ship, leaving my family alone and having to make my own way home from a foreign port, the tears of my distraught daughter and objections from other passengers had no effect on the crews decision to abandon me. After I was forced from the ship my family were refused food and drink ( even though the cruise was all inclusive) as management explained I was the registered card holder and I was not present! My family were treated very poorly after my departure and made to feel like criminals, they were openly talked about by the head of security and monitored constantly. Tui have not tried to contact me since abandoning me, they obviously do not care about my well being or safety. Bad customer care to say the least! Read Less
25 Helpful Votes
Sail Date: August 2018
Sorry if the review is a bit TLDR.... The flights and logistics We had a slightly delayed departure from Leeds although this was not of Tui's making. Nevertheless after a comfortable flight we were safely deposited in Palma. The ... Read More
Sorry if the review is a bit TLDR.... The flights and logistics We had a slightly delayed departure from Leeds although this was not of Tui's making. Nevertheless after a comfortable flight we were safely deposited in Palma. The process of getting from baggage claim to the coach was seamless with some pre information to whet the appetite. On arrival at the port our cases were ferried from the coach by burly men and we picked up our cards for cabin 8183 and within 15 minutes we were on board and exploring the explorer (pun intended). First impressions There is not the wow factor of the Discovery with the multi storey atrium but they have managed to get a lot in the ship. Areas that felt a little small on the discovery e.g. Kora la have plenty of room to breathe. The ship is in lovely condition albeit there are perhaps a few blemishes which given more time in dry dock would have been resolved but nothing to fret over. Our cabin We were in cabin 8183 which is a standard balcony. It was immaculately presented and quite spacious. After an initial arm wrestle with Mrs D where I was only allowed 3 drawers, a shelf and two hangers we reached a more equitable distribution and all our 50kg of luggage had a home. The cases fit under the bed if you lift the frame to get them past the lip. Our cabin steward Basirun was a quiet chap but very polite and thorough. We were very content. One slight issue in the first two days or so was that people were getting used to the vacuum toilet system and twice our system (through no fault of our own must add!) lost its suction. It certainly wasn't built by Dyson. Captain John did seem to have become rather expert in the thoroughbred style fragility of the system as it regularly featured in his anecdotes. Having said that the person who reputedly flushed a breakfast sausage down there certainly needs an intervention. The bars/drink We decided not to get the premium Ai package. The house red was very pleasant as were the other wine options we tried. In terms of everything else the Ai suited us as it does contain main brands and we are not fussy over whether the gin is Gordon's or Bombay. It has much the same effect after sufficient numbers. Of the bars we tried squid and anchor, the lounge, indigo bar and the pool bar. We really liked s & a and also indigo was a good spot for a drink before the club started as it was quieter and had some of the best views on the ship. Places to eat/food For breakfast we tended to eat at the market place. The choice was plentiful and most days I managed to resist the temptations of the fried bread. Most days. There are good options jn terms of cereals, fruit, cooked and continental options. We had no issues in getting a table at any time. Lunches we used both the market place and the Mediterranean. The options in the market place were nice and fresh and had variety. In the med I had the bespoke pasta option. Taste wise it was very nice indeed although perhaps a little oily. For our evening meals we generally ate in latitude 53 but occasionally went to vista if the menu was not to our taste. We never had a poor meal with highlights for me being the beef Wellington, the lovely soups and the crepes suzette. We ate at kora la one evening and it was superb. If anything they've raised the bar further from D1. A brilliant evening. Service wise it was mostly excellent although you could be lucky or unlucky with who was looking after you. On one night it took 2 and a half hours to get through and the waiter was clearly confused and forgot orders. We aren't complainers and felt a little sympathetic to be honest as he was floundering a bit. The same night however showed some incredible service as said waiter's line manager was aware that things had not gone as they ought and was at pains to check we were okay and in subsequent nights made a point of checking that we had had speedier service. Her name is Princess Ann (great name) and she is an absolute credit to Marella. Ports/trips Propriano Its a sleepy sort of town but we spent an enjoyable few hours ashore and walked from one end of the town to the other and back. There are a few interesting shops and nice bars for a bit of liquid refreshment. Civitavecchia We did the Tui excursion Rome on your own. The coach dropped you outside the Palace of justice which is 700yds from St Peters Square. The map was very good. We did a whistle-stop tour of the sights mainly walking but also used the metro to get to the colloseum. We fell in love with Rome and really want to go back for a long weekend. Fingers crossed that euro in the Trevi fountain works! It was a long day but so worth it. Marina Di carrara We again did a tour as the port itself is meant to be a bit bleak. Our tour was to santa marguerite and Porto fino. There was a boat trip between the two. I suspect that this is a trip that is very heavily dependent on weather but we had a fantastic time. The levels of opulence and wealth in Portofino are unbelievable. If Simon Cowell moved there they'd put him on income support. Our tour guide was also an absolute star. She seemed to have more fun than work and encouraged her colleague to sing and dance on the boat trip back. Saint Raphael This was a tender port. It is a lovely little town and tuns into The neighbouring town of Frejus. Lovely bars and cafes and some nice shops. We planned to have an easier day after two early starts. Naturally we did over 20k steps on this 'easier' day. Barcelona Simply stunning city. The shuttle bus from the port is well worth the price and drops you at the bottom of La Rambla. From there we meandered our way around and then after a quick beer had a long walk out to the sagrada familia. If you picture a sandcastle covered in fruit and pictures all of which are melting you get a fair idea. It is well worth the trek albeit it was a long walk from the main drag. Palma Doing a two week trip means you get to have palma as a port of call and it remains one of my favorite cities. Lot of great shops and bars. We walked to and from the town centre and it is a long hot walk. I was a soggy mess by time I got back to the ship. Palermo If this town were in UK we would think it was a bit grotty and steer away. As its in Italy it feels to have an earthy charm. Lovely architecture sits cheek to cheek with utter decay. The hawkers at the port are persistent although a firm no tends to work. Naples In Italy they say va fa Napoli to mean go to hell. We had done pompeii and sorrento previously so decided to do a different trip instead. We went to Capri. The trip was very well organised albeit we sacked off the walking tour to explore at our own pace. Marco the guide clearly had a lot of good connections as he could are age a meal, a boat trip and perfume discounts. We lived Capri. It is stunningly beautiful and has some wow type shopping. Based on the photos at restaurants keanu reeves and Beyonce agree as they seem to have eaten everywhere in that town. The hydrofoil to and from Capri was also great fun and it was well worth the excursion price. Livorno We got the obligatory port authority bus into town. We then walked to the station and went over to Pisa on the train for an extortionate fare of 2.6 euros. For a clean train as well. No where near as good value as our smelly old trains... Not. After some questionable photos we went back to livorno. The town centre is actually very nice and worth a visit albeit people normally use it as a base to go further afield. Villefranche We got an early tender then walked to the gare in order to get the train to Monaco. Nice few hours there including walking the full grand prix circuit. Back to villefranche and had a nice l lunch in the town before heading back on board. Its an easy trip to do yourself and much cheaper. Palamos Probably the weakest port of the cruise. Its a quiet fishing town and aside from a few bars and some shops there isn't much to do other than go to the beach. As it was overcast we chose not to do this. Still it's a pleasant place to spend a few hours. As it was our last day we weren't too worried that it was a quieter day. Entertainment and facilities The show cast are clearly very talented although some of the shows weren't our taste perhaps. The comedian Tucker was OK albeit a bit bland. Has to be fairly safe though. We did not use the spa although in the hope of fighting against the inevitable weight gain made a few visits to the gym. It's a nice part of the ship and we'll equipped. Whenever I was there it was quiet albeit I cant guarantee those two facts weren't linked ;). We also really enjoyed the quizzes and gameshows. Overall It was the best cruise we've had. So many great memories and places. We met some lovely people as well. The staff are exceptional (albeit some of the guests can verge on rudeness in their dealings with them at times) and the ship is great. It's definitely a grower. Read Less
11 Helpful Votes
Sail Date: August 2018
Positives: We had an inside cabin (5071), which was fairly spacious and it had a really comfortable bed (equivalent to a queen size) and pillows. Thank you to Adang for keeping our room so clean. There were plenty of sunbeds ... Read More
Positives: We had an inside cabin (5071), which was fairly spacious and it had a really comfortable bed (equivalent to a queen size) and pillows. Thank you to Adang for keeping our room so clean. There were plenty of sunbeds available, although when at sea most of them were taken up. There is a good waiter service providing you with an endless supply of iced drinks and brought to your sunbed as well as a poolside bar. The poolside snack bar was fairly good, providing healthy salad take-aways as well as the usual chips, burgers, hotdogs etc. We thought that some of the all-inclusive food could be a bit hit and miss and although Latitude was good in the morning for breakfast it got really busy in the evening. We had to wait a bit too long between each course and we found the food to be quite average. Because of this we booked into the Dining Club and paid a £45 supplement each for an 8 course meal, but wow it was worth it! It was up there with being one of the best meals we have had and was accompanied by a different wine with each course as well as cognac after the cheese and biscuits. This was French cuisine at its finest. If you’re a foodie like us, it’s worth trying out to make your holiday more memorable. We were so impressed that we booked in again 3 days later. Thank-you to Ralph, Alona and Dejan for looking after us and informing us about the food and how it was prepared and the different wines that went with each course. We also booked into the Surf and Turf at an extra supplement which was very good but not as special as The Dining Room in our opinion. The entertainment was really good and every night was different including two very funny comedians. We were really looked after in the Broadway theatre by Serhii one of the wine waiters – thank-you Serhii. Negatives: The trip to Rome – although there is some fantastic things to see in Rome this trip ended up being a very long day with no free time of your own! There was too much information given via the tour guide and a lot of the guests were taking out their headphones as it was just information overload - please change this to be only as informative as necessary so we can actually retain some of the information being told! There was also a lot of walking involved - approx 7 miles which was very tiring! When we eventually stopped for a drink we were charged 7 Euros for a coke and 10 Euros for a beer at a nearby bistro! Toilets - unfortunately inconsiderate passengers will insist on dropping all sorts down the toilet other than human waste and the provided toilet paper. This caused huge problems with many public toilets on the ship getting blocked and being made out of action. I often found myself just returning to my room instead of using one on the deck where we were sat. On the day of departure we had to be out of our room at 8:00 and I found myself looking for a toilet before debarkation. Most of the public toilets, if not in use, were out of action on deck 5,6,7,8 and 11. Overall we found this cruise to be really good and the Captain and his staff to be really friendly and attentive and although we did upgrade to the finer dining experiences, we are glad that we did as it made the holiday much more memorable. Read Less
Marella Explorer Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.7
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.5
Enrichment 3.0 3.4
Service 4.0 4.1
Value For Money 4.0 3.7

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