We were a family group of 10 people, ranging in ages 4 to 74. Costa brought cruising to a very low level indeed and left us with a bitter taste of rip-off. Please bear in mind that the older couple has been taking cruising vacations for 42 years, so are not green travellers. On a very basic level, Costa does NOT even provide a free glass of water - only at breakfast and lunch meal times - & ...
Well....where to begin? So many occasions where my father was unable to access facilities due to being disabled that our cruise was just ruined and tui have been useless in replying to our issues. Firstly, we booked in store and the staff failed to give my father an accessible aircraft seat even though he was booked as disabled. Highly embarrassing for him, being manhandled into a seat by pulling ...
We chose this cruise because of the places it visited in the western med and we heard it was suitable for kids. It was not...!
Things got off to a bad start when we boarded. Staff were fighting among themselves to get their commission on drinks package sales. We went up to the kids club and found out it couldn’t be used for several hours until safety drills and completing a 3 page waiver per ...
On the boat they are constantly trying to sell you addition services. For example, when we were dining someone came up to use trying to sell a steak plate for an additional 25 euro. This was insulting as we were dining in the restaurant.
On check-out we had to contribute 70 Euro per person as a service charge (for what we do not know) and they automatically put in our contribution to Unicef. I ...
We wanted a quick 7 day cruise around this part of the Mediterranean and the MSC Seaview fit the bill, date-wise and timewise. Wish I had read the reviews first. It was only a short cruise so we shouted ourselves a suite but a suite on MSC is basically a family cabin with zero amenities. We didn't even get a bathrobe. The cabin was dirty and smelled (due mostly to the water in the bathroom), the ...
Firs the positive, the embarkation was smooth. But the company lacks in communications with the guests. It has no processes to keep the guests engaged after they book the cruise. They live in an old world where communications with your customers was nil.
But the most important point is they bring in your luggage in batches. So you will get some pieces first and for the rest you will have to ...
The story with Costa started badly from the beginning. It was our first cruise.
When we were getting on the cruise, we were attended by a person who barked at us in an incomprehensible language and forbade us to enter because of a non-existent schedule problem. Behind him came an officer on board who, in very bad manners, let us reluctantly pass by the cruiser.
On entering, we asked for the ...
Horror!!! Horror! Could not wait to disembark after a week from hell !!! The most mercenary employees in tourism i have ever met in my numerous travels, the managers have absolutely no consideration for the passengers, only for their business. My family live on different continents hence we thought a week together on a cruise would mean both rest and togetherness, something to remember fondly. ...
It was rubbish not like the other Thomson cruises I have been on no seating in the showrooms and bars really hard to get in the main Resteraunt tried to book a meal in the alacart on the second day of the cruise only to be told it's fully booked for 2weeks how is this possible the people who are on the ship for two weeks are booking the Resteraunt for the next week which is not fair on the people ...