27 Palma de Mallorca (Majorca) Cruises for the Disabled Cruise Reviews

my wife and myself have just returned from a dream holiday on marella discovery 2 as my title says a dream of a life time the ship was very clean our cabin steward alicia was a star there was nothing she wouldn't do to make your ... Read More
my wife and myself have just returned from a dream holiday on marella discovery 2 as my title says a dream of a life time the ship was very clean our cabin steward alicia was a star there was nothing she wouldn't do to make your trip great the food was out of this world and so many dining places to eat at and so many shows to see over the week the services were brilliant by all the staff on board ship we will definitely be travelling with marella cruising again they do cater for the disable people and the shore excursions were places that we would not normally had thought of visiting the easy pisa tour we both enjoyed and i always wanted to go to monaco the waiters bar staff and the cabin stewards couldn't do enough for you very polite and friendly there is not much more that i can say but to thank marella cruise for a great holiday Read Less
Sail Date September 2019
We were a group of four - a 50+ couple travelling with our 14 year old son and my 80+ mother (with limited mobility). We selected two, back to back 7 day cruises making a figure 8 from Palma de Mallorca around Portugal, Spain, Italy and ... Read More
We were a group of four - a 50+ couple travelling with our 14 year old son and my 80+ mother (with limited mobility). We selected two, back to back 7 day cruises making a figure 8 from Palma de Mallorca around Portugal, Spain, Italy and Southern France. We chose the ship and Marella (Tui) because it went where we wanted to go when we were able to go - we haven’t cruised with Marella before. First - some shout outs to the exceptional service from our cabin staff - led by Faiden - who looked after us all with great care throughout our fortnight. We particularly enjoyed the e-bike excursions led by Niko and Ashleigh - they led us through the sights and the beaches of Portimao, Corsica and St Raphael. We also used some of the coach based excursions- which were comfortable and as expected. We appreciated the peace of mind of all inclusive drinks - the upgrade was not necessary- and saw no evidence of it being abused by our fellow passengers. We were keen patrons of the coffee port, where we always enjoyed friendly service from Tamara. We ended up consistently using the Islands buffet for meals, for the pure convenience and because we tended to be earlier to rise and to bed than most, so that we tended to want our meals earlier than the other restaurants opened. We had breakfast a couple of times in the waiter service 47 degrees dining room - and it was a better experience. Islands certainly has a variety of food, but it has to be said that some of it was not very tasty - which is probably an inevitable consequence of the cooking methods required to produce food on that scale. Nonetheless we opted for convenience and there was usually something memorable on our plate each night. We frequently used the gym and adjoining spa/sauna services which were well equipped and set up. We preferred the Glass house indoor pool area which was quieter and cooler than the main pool area. In summary, the cruise delivered the experience we had hoped for with some of the staff making it that little bit better than we had expected. Read Less
Sail Date July 2019
This is only our fourth cruise and we wanted a cruise that visited interesting places in the Mediterranean and was only a short flight from home. Mornings and evenings were cool but temperatures in the day around the low 20 degrees C and ... Read More
This is only our fourth cruise and we wanted a cruise that visited interesting places in the Mediterranean and was only a short flight from home. Mornings and evenings were cool but temperatures in the day around the low 20 degrees C and we had one rainy morning. We flew from East Midlands to Palma and although check-in was slow arrangements went smoothly until check-in at the cruise terminal where things again were slow. This cruise was the second week since the ship had been refurbished and the quality of furnishings and fittings was exceptional. The lifts were spacious and quick. Without exception all the staff we met were friendly, welcoming and helpful. Eating was a delight with open dining in six restaurants and three a la carte which cost extra. Ten bars, one a pub and a coffee shop completed the arrangements. The talented Explorer 2 Show Team produced a number of top class shows in the Broadway Show Lounge that would rival any produced in the West End. There were lots of activities during the day and in the evenings. Pampering was available at Champney’s Spa a new venture. We visited three Countries, five towns and could either walk in or take an inexpensive shuttle bus to enjoy them. There were lots of excursions to places like Pisa, Florence, Genoa and St Tropez and lots of room for sunbathing. Departing the ship was an ordeal because of poor organisation and we were again held up by Border Control at East Midlands on return. An enjoyable cruise, a top-class ship, fine food and drink and an outstanding crew. And the bonus adults only. Read Less
Sail Date April 2019
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was ... Read More
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was that you was unable to watch england games in the world cup tournament and to have wifi would be rather expensive the captains announcements were very clear and accurate information. My wife unfortunately broke her ankle while we were in rome and the medical staff were great and was Amanda of entertainment who came with us to th hospital while we docked in palermos spain also the very kind taxi drivers who took great care with us .I travelled with my with and mother in law and none of us had been on a cruise before we would do it again one year liked it very much. Read Less
Sail Date July 2018
I have always enjoyed Thomsons cruises and wanted to have a Wedding Blessingfor my 15th annivesary onboard. This was an ideal opportunity to see if Marella cruises were as good as Thomsons. Pleased to say every bit as good. Yes she is an ... Read More
I have always enjoyed Thomsons cruises and wanted to have a Wedding Blessingfor my 15th annivesary onboard. This was an ideal opportunity to see if Marella cruises were as good as Thomsons. Pleased to say every bit as good. Yes she is an old ship but so much nicer than the floating resorts of other cruise lines. A lovely ship with a wrap round promenade deck, two good sized pools and great restaurants. Excellent food choices, varied menus and great service. I had booked three cabins, one outside plus, one single and one disabled. A minor problem in the cabin was resolved immediately. All cabins were spotless, mine had a bath with two powerful showers over. There was plenty of wardrobe space and tea and coffee facilities in the cabin. A stable ship, I never felt any movement even in rough weather. Captain Richard, Juliana and Lara helped to.make my Blessing very special and I was treated as a VIP all week. Staff in all areas very helpful and polite. The entertainment team work very hard, the CanCan was superb However, I wish the singers would not shout. They wear head mike so don't need to shout. I loved my holiday. Read Less
Sail Date June 2018
15 years ago I getting married to a lovely girl and wanted the honeymoon to be really special. My wife to be hated boats even ferries and I had to convince her a cruise would be ok.. A week cruise combined with a week stay on land was ... Read More
15 years ago I getting married to a lovely girl and wanted the honeymoon to be really special. My wife to be hated boats even ferries and I had to convince her a cruise would be ok.. A week cruise combined with a week stay on land was the compromise . A.blessing by the captain and a wonderful cruise won her and me over and we have since been on many cruises since . After 10 years we had a renewal of vows on the same ship (Spirit) and then this cruise on Marella Dream we had the most memorable and marvelous renewal .again. The ship is kept spotlessly clean and tidy and all the crew and the staff do a great job looking after the passengers. Unlike many of the larger ships Marella give much better service and with friendly efficiency as well. We will still be taking land holidays and there are some cruise companies we've not yet been on but so far (Thomsom) Marella will be the best choice for us and our next blessing at sea. Read Less
Sail Date June 2018
This was our 1st cruise with a view to a Carrabean cruise next year and were glad we chose Marella to sail with especially the new ship to the fleet the Explorer, our 1st impressions weren't great our Cabin was not ready when we ... Read More
This was our 1st cruise with a view to a Carrabean cruise next year and were glad we chose Marella to sail with especially the new ship to the fleet the Explorer, our 1st impressions weren't great our Cabin was not ready when we arrived, the former occupants had left a mess in the room, mucky cups, dirty beds and dirty bathroom. We informed the cabin staff who informed us there had been 900 reps on the launch party and they had left a mess. We were told to grab a drink and it would be ready in 30 mins, we also had problems with the safe and toilet not flushing, but nothing that was not fixed and spoilt our Holiday, after that it was plain sailing literally, we had a Balcony cabin (8199). It was amazing waking up in a different location every day, the Food was delicious in every restaurant and the beer was cold in every bar, we didn't opt for the AI drinks upgrade as I drink Corona, bud and Peroni at home so why would you, the wine was good and all spirits we liked were branded Bailey's, Gin and Amarreto so why would you, we tried the Surf and Turf and it was worth the money it was High end food, the only thing we had a problem with was the trip Naples + Pizza, it was described as a moderate walk around Naples with lunch. In fact it was an 8.5km speed March in 26° temperature. We lost 6 people in 1st hour as the couldn't keep up. We complained and was refunded 25% each. The cost was £74 Not cheap for a workout and a Pizza lunch. Would o go back he'll yes, would I use Marella again Yes. It was the maiden voyage and a lot of the staff were new and learning and we expected teething problems. We were lucky to have amazing crew and staff on board and guests like Lisa Riley and the Overtones. Read Less
Sail Date May 2018
We initially booked this cruise last minute needing a well deserved break, we also wanted an all inclusive option and this cruise did not fail to meet all our requirements. We had read earlier reviews about noise levels in the cabin but ... Read More
We initially booked this cruise last minute needing a well deserved break, we also wanted an all inclusive option and this cruise did not fail to meet all our requirements. We had read earlier reviews about noise levels in the cabin but have to say we never noticed this and our cabin was large, comfortable and immaculately clean Staff were out of this world - could not do enough for you, always very pleasant and everyone from the Captain to the waiter were very approachable and likeable. Food was excellent. Entertainment - what can I say, S T R U M J A M they could sing the "song book" very entertaining excellent repertoire and very entertaining. Unfortunately, we learned that the ship is being decommissioned hopefully the best of the cruise and STRUM JAM will secure roles on other Mirella ships, they deserve it. It is true what they say a businesses best asset are its people and this is so true on Mirella Spirit Read Less
Sail Date April 2018
this was my first cruise it was fantastic the crew was great as specially anastasia and tattiana in the live room didnt think much of chris on saxaphone and egor on the piano but b12 and trinity were brilliant music julian on guitar was ... Read More
this was my first cruise it was fantastic the crew was great as specially anastasia and tattiana in the live room didnt think much of chris on saxaphone and egor on the piano but b12 and trinity were brilliant music julian on guitar was good as well it was a shame we never got to barcelona but the cruise was really good the pool deck waiter prince was really good as well and marco and sylvia all really helpful would do any thing for us all the ports was fantastic beautiful places to see really liked the snack shack and there puddings was brilliant food fantastic would love to go on another cruise it was fantastic thank you for a great cruise the broadway shows was fantastic the entertaiment team was just great well done fantastic time bar staff was really good very help ful couldnt do enough for us cabins was always kept clean Read Less
Sail Date September 2017
This was our first cruise and we absolutely loved every moment. The food, cabin, excursions, ship and mostly the crew were great. This ship apparently is one of the older ones, but I thought it was just lovely. We went on 2 ... Read More
This was our first cruise and we absolutely loved every moment. The food, cabin, excursions, ship and mostly the crew were great. This ship apparently is one of the older ones, but I thought it was just lovely. We went on 2 arranged excursions (Pompei and Rome in a day), both of which were amazing. We weren't sure if a cruise would be "our thing", but we definately have the bug now. You can dress up or down in the evenings, it really is your choice and what ever you decide, you wont feel out of place. We didn't go on the very formal night, it just isn't for us, but we did dress up and have a treat in one of the restaurants. The entertainment was first class, with a selection of bars with waiter service. Everything from first day boarding to leaving the ship was done smoothly with no hassle at all. We booked the drinks package, which was well worth it and cheaper I believe if its booked whilst booking the holiday. I cant wait to go with Thomson again. Read Less
Sail Date August 2017
Im a bit of a cruise veteran with over 130 cruises since 1986! However 130 of the cruises was as catering staff on the superb liner the Cunard QE2 (late 1980s) and only 2 recently as a passenger! Last year summer 2016 we tried the Thomson ... Read More
Im a bit of a cruise veteran with over 130 cruises since 1986! However 130 of the cruises was as catering staff on the superb liner the Cunard QE2 (late 1980s) and only 2 recently as a passenger! Last year summer 2016 we tried the Thomson Majesty (which was very good value albeit an aging ship) so we decided to try the newly refurbished TUI Discovery and last week we boarded for the Cosmopolitan Classics cruise from Palma Majorca. I can honestly say that the cruise was absolutely faultless and it really is a lovely 5 star hotel. Cabins are very spacious , we had a inside cabin on deck 6 which was big enough for 2 people no problem, cabins have aircon which is also very good, SKY TV is available wherever you are at sea or is port so no problem keeping upto date with world news & sports news. Restaurants - The food is very good throughout the ship, Deck 9 - The Islands restaurants is a buffet help yourself with plenty of good choice, also on deck 9 is Snack Shack doing mainly fast food, chips & sarnies & again very nice quick hot food.- Mens Attire for both is very casual , shorts acceptable Deck 9 - The Glass House , indoor small restaurant overlooking the indoor pool by day similar food to The Islands by evening there is a great Steak (cooked on hot stones) for a small supplement of £10.00 each but well worth it, Between 10pm - 1pm Cooked chicken and curry is available is your peckish after a few beers! Deck 5 - Gallery 47 is the Italian restaurant waiter service (overlooking the 47 restaurant below) Very nice restaurant for a special meal with fast service and a choice of starters, mains & desserts Mens Attire Long trousers & collars required Deck 4 - 47 Degrees is the main restaurant ,very plush (on par with QE2 restaurant back in my day!) english fayre menu but very nice indeed. Mens Attire as above Deck 11 - Surf & Turf Steakhouse- This restaurant is an absolute must on your visit! Its busy and first come first served so book early, we managed to get a table on captains cocktail reception night so it made it extra special and honestly the fillet & lobster tails was the best steak i have every tasted, fantastic service from the restaurant staff as well . The highlight meal of the cruise for me. Additional supplement £27.95 each but so worth it. Mens Attire as above. Deck 11 - Sushi bar & Kora La indian restaurant , we didn't try either so cant really comment Bars - Loads of bars everywhere offering all inclusive drinks as part of the package beers on tap Fosters & Strongbow , Beer bottles , Budweiser, Becks, Peroni & Corona plus premium brands Vodka, whosky Baileys & Tia Maria plus numerous cocktails - We didn't upgrade to the extra premium drinks as there was no need really! Deck bars on both 9 & 10 decks also with a few floating bar staff on trolleys and one by the Snack shack also the Venue Bar , broadway Show Lounge, Live Lounge & the very impressive Atrium all all well serviced by waiters who do a fantastic job. Best bar for us was Bar 11 , every night it opens at 5pm till 2am (still all inclusive as well!!) Missy the DJ is superb and keeps everyone in the party mood, You must visit this bar as the view alone is just stunning. TUI have upper their game with tech on this ship, an app is available for smartphones which shows you everything about the cruise, you are issed with a smart card which is your cabin key & on the reverse is a barcode which you flash to the barstaff & they scan it very quickly with no further need to sign anything or give your room number etc , Very impressive and so quick which keeps the queuing down. There lots to do on this ship you will not be bored from young families to the silver surfers there always something going on! Well done to TUI as they have done a great job with this ship and they should be applauded for making the once stuffy cruise life a more family orientated enjoyable experience. Ignore the moaners honestly there is nothing at all to fault this ship, literally the best holiday we have ever had and we will defiantly be booking again. Enjoy it as you will love it ! Read Less
Sail Date August 2017
We chose this cruise as it was our very first but we added a hotel stay on the end for 7 days in-case we needed to have time to get over it. We are in our mid 70's and my wife is disabled so we needed a mobility scooter on-board. What ... Read More
We chose this cruise as it was our very first but we added a hotel stay on the end for 7 days in-case we needed to have time to get over it. We are in our mid 70's and my wife is disabled so we needed a mobility scooter on-board. What an experience from start to finish. We were, along with all the other passenger's, treated like royalty from start to finish and nothing was to much trouble for any of the staff or crew. We chose a cabin with a balcony and could sit there in the evening or during the day watching the world go by. It was amazing. The cabin staff did a brilliant job twice a day, it was so nice to be pampered the way we were. The dining was outstanding, restaurants with personal service, coffee bars, drinks bars, self service buffet, and the choice of food and wine on the "All Inclusive" tariff could not be beaten. Love the Thomson quizzes that were held daily and what a surprise to see Natasha from Thomson's who was our Thomson Representative at the Groupotel, Camp de Mar, in May 2016. When we went to Corsica Reception arranged for a wheelchair to take my wife to the coach and left it with us to use on the trip. Brilliant Service from them. We hired a mobility scooter to use on-board from Mobility Care Mallorca and was worried it would cause a problem but the crew were really fantastic and could not do enough to help. How great it was sailing around the Mediterranean experiencing all we did. I am sure we will do our utmost to return to The Discovery for another cruise, maybe different destinations but preferably the same ship. Were we overwhelmed as it was our first cruise? I don't think so, it was just so nice to have the level and quality of service we received. Nearly forgot, we traveled from Gatwick to Palma and back on a Dreamliner, wow that was quality. Read Less
Sail Date June 2017
We liked Thomson and felt that as it was our first one, we chose to travel with them. Fantastic ship, has everything, The crew are great, and always smiling and helpful. We loved the dining areas, self catering has something for ... Read More
We liked Thomson and felt that as it was our first one, we chose to travel with them. Fantastic ship, has everything, The crew are great, and always smiling and helpful. We loved the dining areas, self catering has something for everyone. As a veggie I found it easy to eat there. A few nights we went to the other dining areas and were waited on, which made it more special night. Surf and Turf was very special. You have to pay for this, but you have so many different waiters doing different jobs from serving the wine, our meals, just being there. So worth doing this, we felt very special. Leaving to go a shore was done very quickly. We only needed to take our keys with us for verification, apart from one country, Portugal I think, where we had to have our Passports. A few of us had to go back to our cabins to retrieve them! This has simply got to be the best holiday ever. The first of many! Read Less
Sail Date May 2017
Going on a cruise has been on my "bucket" list since visiting the port at Palma de Mallorca 12 years ago. My husband decided that the occasion of my 60th birthday was right for a surprise cruise as a present. He couldn't ... Read More
Going on a cruise has been on my "bucket" list since visiting the port at Palma de Mallorca 12 years ago. My husband decided that the occasion of my 60th birthday was right for a surprise cruise as a present. He couldn't have chosen better than the Thomson Majesty. From embarkation to our final day, we had a fantastic holiday. We arrived at the Majesty embarkation centre straight from the airport, which has a transfer time of 20 minutes by coach. We arrived at a busy time with several coaches arriving at the same time, so embarking was busy, but very well organised. We explored the ship instead of visiting Palma, and there is a orientation tour of the Majesty that can be done, but we just enjoyed getting lost onboard for the first hour! One pleasing aspect for me was that since ceasing smoking a few years ago, and I now use a vape, vaping is permitted in the Polo Lounge and Casino, which meant I could enjoy my vape without having to be on the Sun Deck with smokers. We dined in all of the restaurants except the Bistro which carries a supplement. We preferred the Four Seasons to the Seven Seas, as the Four Seasons is smaller, although both restaurants have the same menus each day. The restaurants are run front of house with a Maitre d', who runs the restaurant staff with a rod of iron! The menus were varied with vegan, vegetarian, meat, fish and seafood available every day. The dress code is smart casual, and gentlemen are not permitted to wear shorts at evening dinner. There is the Captain's Gala Night in the Seven Seas, with two sittings, and the invitation is delivered to your cabin. We understand that the Gala Night is usually the evening of the day at sea. Dress code is smart to formal, and we enjoyed wearing our evening wear for this one. There is a buffet restaurant on Deck 10, where the dress code is smart casual, and shorts are allowed. The buffet restaurant has a chef's corner, where there is a different cooking method going on, or a carvery. We generally found that the standard of food very good, and the restaurants were spotlessly clean and well run. We attended only a few of the entertainments onboard, as we found that we made so many friends, the time simply flew by, and we were too late to go!! One thing we did note - every one of the staff greeted their passengers, and this friendly attitude rubbed off on every one else, which made for a lovely, friendly relaxed atmosphere. We have never found this at hotels. There was a medical incident onboard, which necessitated the need for one of the auditoriums to be evacuated whilst the medical team did their jobs. The Polo Bar flooded with guests, but the professional manner in which the staff dealt with this was very impressive. We watched the Bar Manager at his best, and bar waiting staff just appeared from nowhere, and the situation was coped with admirably. There is a gym on Deck 7, which we did not use, and a late disco as well. There is a very good Wellness Centre, and I had a full body hot stone massage, which was well worth the money. As this was our first cruise, we decided to have a private photo shoot. We negotiated a good price, and the photographer did a good job. There were some not so mobile guests on board, and | noticed that they were well catered for, including wheelchair user friendly areas. The Sun Deck on Deck 10 did get busy, and I did not notice any towel reserving of the sunbeds. We had mixed feelings regarding the excursions. We booked our excursions before the cruise, as we felt that we did not want to miss out on anything, which we would if we tried to go it alone. The Villfranche - Monaco trip was a transfer by tender to the shore, and the young lady we had was first class. She lived in Nice, and was very passionate about the area. Our next trip was to Pisa, just the morning trip as the Florence and Pisa one was a 9 hour day! Our guide was Italian, and just fired facts at us, and silence for the rest. I think I overthought the trip to Pisa, as I felt a bit let down, as it was just the leaning tower, cathedral and a baptistry. We wanted to visit the cathedral, and had to queue for a ticket, and then we couldn't visit until 45 minuted after we had to muster for the coach. The port was industrial, as one would expect, perhaps I had too high an expectation on this one. The port in Corsica was by tender, and was a bit choppy, with some guests cancelling their trip due to the weather for which they had a full refund. The excursion in Corsica for us was the wine tasting in the mountains of the island, and it was very good. The winery gave everyone on the coach a gratis bottle as well!! The guide knew her stuff, and was very informative. We were diverted next from Marseilles, due to bad weather and the French election taking place, so we went to Mahon, Menorca. The port here is a well known beautiful port, and as we had been to Mahon before, we went it alone, and used a road train that runs a circular tour around the town. A choppy night was to come, and we woke the next morning in beautiful Barcelona. The Segrada Familia is a must to see inside, and our guide was excellent. Can I just say, that if your guide tells you to meet at a certain point at a certain time, it is to keep the tour on time, so please adhere to it. We wasted time because of this. Last day was back at Palma, and the end of our lovely trip around the Med. We thoroughly enjoyed this holiday, the only gripe I have is that bottles of water are NOT part of the drinks package, and it was €1.40 for a bottle. I felt that this was wrong, even night clubs will give you water, it is a basic element of staying safe in the heat. We would book Thomson again in a heartbeat, and don't hesitate to book on an older, smaller ship like the Majesty. Read Less
Sail Date May 2017
We have cruised on RCI, P&O, Princess, and this time Thomson Having sailed on the ship when she was RC Splendour of the Seas, first time with Thomson and thought we we try as she had been taken over by them. I will get the ... Read More
We have cruised on RCI, P&O, Princess, and this time Thomson Having sailed on the ship when she was RC Splendour of the Seas, first time with Thomson and thought we we try as she had been taken over by them. I will get the negatives out of the way first. Thomson website stated that you could bag drop at Gatwick the day before, as we have the extra problem of having a mobility scooter for my husband this seemed ideal I also rang the Welfare dept before we set off to check this was the case ( excuse the pun!) and was informed yes we could. After parking and paying for parking at the airport going through to the bag drop only to find the staff on the desk told us as we were cruising it was not possible as they didn't have luggage labels or the health questionnaire we needed to complete. I rang the welfare dept on my return to explain I had been given the wrong information, the the man I spoke to certainly should not be employed on customer services let alone Welfare Dept as he was exceptionally rude and kept telling me I needed to speak to my travel agent and it had nothing to do with Thomson. I emailed Thomson complaints but as yet virtually 2 months since our cruise no one from Thomson has had the courtesay to get back to me. Also the following morning when we checked in we still did not get luggage labels nor did we fill in a health check form. My husband has mobility problems and he is unable to manage steps or walk any distance, he can walk a little so moving around the cabin was not a problem, we were allocated a Junior Suite on deck 8 the cabin was ideal except there was a deep step to access the bathroom and the shower was over the bath, not exactly an accessible cabin which we had requested. As he cannot manage steps into a coach from Palma airport to the ship we had asked for a taxi via welfare department this took a lot of effort on our part having to get a Drs letter to explain why we needed a taxi eventually we got confirmation from the Welfare Dept that a taxi would be provided, on arrival at Palma no taxi was available and we waited more than an hour whilst one was sourced. Accessibility within the ship was good with the exception of booking a meal at Surf and Turf, we visited 2 days prior to the meal to ensure access, only to find 6 steps into the restaurant but around the other side hurrah a lift which his scooter would lift him to the restaurant area, on arrival the lift was not working which then involved 4 waiters having to LIFT him up the steps in a wheelchair and he is not a light weight, not good as the staff should not be expected to do this. Sun beds !!!!!! oh dear how people are expected to find and use one during days at sea of which there were 6 was impossible when talking to passengers at dinner telling us they reserved 6 every morning at 6:30am for their parties and in one instance reserving 6 on both sides of the ship for when the sun moved around. The Main Dining Room was excellent for all meals which we used for most of our meals as we eat early and were happy to share we never had to wait for a table. The staff were superb and used to stand waiting to take his scooter away once he was seated and return at the end of the meal which caused some hilaritary as there was competition between them who could drive it successfully, this was entertaining for us and other passengers as well. What a shame that the upper dining room Galley 47 was not used as much as it might be we went twice and both times there were waiters standing around with nothing to do. The entertainment shows were worthy of the West End and an amazing selection something for everyone. 6 days at sea whilst we travelled transatlantic was too long having previously spent 5 days on other transatlantic cruises, the entertainment during the sea day needs an overhaul as it consisted of Quizzes and quizzes which is not for everyone and with the weather being good it was a choice between trying to get a sun bed ( it took me until the last sea day before I managed this) and quiz. Nice to see the casino has been reduced in size and another bar created with guest artistes. Getting off the ship at each port was v. good most ports were within walkable (for me) distance therefore not needing to wait for shuttle buses and the gangway on most ports were virtually level so access with the scooter was not a problem. We were unable to do any shore excursions due the the mobility problems perhaps Thomson could look at providing some excursions for the less mobile? In the main we enjoyed the cruise the food was excellent the onboard staff are amazing very friendly I would say more so than any other cruise company we have used. Thomson office staff really would need to get their act together before we would cruise with them again which is such a shame as the ship and their staff were brilliant. Read Less
Sail Date October 2016
I wanted to take my mobility challenged 83yr old dad on a cruise. I needed cabins close together and he needed a walk in shower and a balcony. I needed assistance from plane to ship and back. I wanted a range of easy excursions and good ... Read More
I wanted to take my mobility challenged 83yr old dad on a cruise. I needed cabins close together and he needed a walk in shower and a balcony. I needed assistance from plane to ship and back. I wanted a range of easy excursions and good access to facilities on board. This was his first trip abroad and I wanted to pack it with experiences. I chose a week as, if he didn't like sailing, 2 weeks would be a problem. I couldn't get suitable cabin arrangements as I booked late. I opted to share a Family Suite as it had 2 bedrooms and 2 bathrooms one of which had a walk in shower. I had the bedroom with ensuite which had a bath with shower and dad had a double room with access to his own shower room. We had a shared lounge so the suite was ideal. I pre arranged travel assistance. It was not very good and was quite stressful both ways. We had practically no time to enjoy the airport lounges as the assistance was such that we waited for wheelchairs and were rushing to gates. I struggled with the 2 lots of luggage and hand luggage as that was left to me to deal with. The assistance was being provided with a chair and pushing it myself. I was also surprised to discover that I had to take the luggage off at Palma to transfer it to the coach and from the coach to the plane on the return which was very stressful. I had hoped that once I checked the luggage in at Manchester I wouldn't see it again until it arrived at our cabin and and visa versa for the return journey. So the start and end of the holiday was arduous and stressful. The suite 8032 was lovely. Comfy, toiletries plenty of cupboard space, mirrors, tea coffee fridge, tv (only sky news and sky sports news plus 2 film channels) ideal! The hair driers were not good if you need a good one as I do. Water in the room and around the ship was not free, even if you're all inclusive. There were 2 drinks stations were you could get complimentary water but you couldn't fill bottles. A bottle of water in the cabin was£3.15 a litre. As we had a suite we had access to the concierge room where there was free wi-fi, hot drinks and biscuits. Outside of the room the wifi was charged and it was quite expensive. Access around the ship was very good, dad had no problem getting around. The only issue was the toilets. They were on every other deck and if you were dining on deck 4 you had to go to another deck for the toilet which was a bit of a nuisance for dad. Other than that, from a mobility perspective it was good and there were enough easy excursions we could do where we didn't have to walk too much so we saw all the sights. The outside pool area was very busy and loud with either live or taped music belting out all day. The sun beds were plenty but not an inch between them, which seemed OK as everyone was friendly. The drinks waiter service left a bit to be desired and there were long waits at the bar, but considering the ship was full, the eating wasn't that long you gave up. The food was ok, plenty of snack/eating places from early to late with something for everyone's tastes. The inside pool ' glass house' was lovely, quiet, spa type music playing, healthy snack bar leading to a good spa £37 for a blow wave ladies, and adult only outside sun lounge which was small so you needed to get there early to bag a bed. It's a pity the roof of the indoor pool (which was glass, bit like conservatory) didn't open in warm weather so people could have the option to sunbathe in serenity or jollity. Plenty to do, watch, listen to for all ages and a kids club to give mum and dad a bit of peace for a couple of hours. The crew and all the staff on board were lovely, apart from reception who gave me the impression I was bothering them. My safe wouldn't operate one day and I had to call them 3 times before getting assistance. I asked them to join the single beds together to make a double bed for my dad. When I returned to the cabin, my double bed had been divided, they made me feel as though it was my fault the instructions had been misinterpreted. The big downside for me was the noise in my bedroom. Deck 8 is just below Deck 9 which is the 'happening' deck. The 'Footfall' on deck 9 is constant night and day. I didn't sleep a wink for the whole week. When people aren't running or clattering up and down the decks, the crew are cleaning and moving deckchairs around. Even with earplugs in, I could still hear the noise. The air conditioning is so loud that my dad got out of bed the first night because he thinks thought the balcony door was open. I was exhausted when I got home. I mentioned it to a crew member, but as the ship was full, there was nothing to be done. The main downside of this package were: The Assistance and transfer of luggage whilst travelling with disabled companion. The noise in the cabin at night. Slow service around the deck during the day Charging for water Toilets on alternative decks Hairdryer (take your own) Reception... Limited 'quiet' areas to sunbathe with access to a bar/pool Other than that, quite a lovely experience. Read Less
Sail Date October 2016
Just returned, 24/09/16 to 01/10/16 from our Mediterranean cruise aboard 'Tui Discovery', Thomson's latest cruise liner acquisition, flew to Palma De Mallorca, where we embarked our ship, embarkation was fairly smooth ... Read More
Just returned, 24/09/16 to 01/10/16 from our Mediterranean cruise aboard 'Tui Discovery', Thomson's latest cruise liner acquisition, flew to Palma De Mallorca, where we embarked our ship, embarkation was fairly smooth although we did arrive at the ship's gangway without our passes being validated, though this was a simple process it did mean returning through the queue we had just vacated, it may be worth mentioning at this stage that 'Tui' runs a cashless ship system and that the ship's currency is in : GBP Pounds Stirling, although we had time to explore the departure city, [midnight sailing] we chose instead to explore the ship, our cabin N0.2577 Deck 2 nicely fitted out, plenty of storage for 2 people, complete with hairdryer, kettle, television, safe, and daily supply of tea bags, milk, and coffee, only downside really the shower cubicle could have been a little larger and a fridge would have been nice, however we felt the cabin adequate for our needs. The ship has a modern design and decoration throughout, floors and carpets are spotless, however the first one thing you notice is how friendly the ship's crew and staff are at any time of day, the ship itself has many bars and restaurants, with the later almost in double figures, 2 of them incur a small surcharge, though all serve the most superb food dishes, our favorites were the Island restaurant, self-service with so much choice, 47 degrees, and 47 gallery, for the wife and I the food and service was 10/10. Entertainment another 10/10, different themes every night with 2 shows, and a weekly guest comedian, in our case 'Andre' who was excellent throughout his 2 shows, and not one swear word, highlight for me was Wednesday when they had a legends theme, they played David Bowie's 'Space Odyssey' with spacemen coming up through the stage floor, and the pyrotechnics bellowing out everywhere, brilliant, fantastic tribute. Shore excursions whilst not cheap are a must if you wish to see places of interest, or enlarge upon your knowledge of a certain town or city, we did 2 in all, the 'Godfather Villages' and 'Herculaneum', both were fascinating in their own right, with the villages tour we even met the actress who played 'Michael's [Al Pacino] Mother-in-law, she had a photo still taken at the time, amazing, Herculaneum, unlike Pompeii was covered mainly in silt and mud and so well preserved, as are the mosaics, all in all a great holiday, we chose the holiday mainly for the places of interest itinerary, however this ship really is a class above others, especially in food and entertainment. Finally I really must mention the cabin stewards, who carried out their daily and nightly duties, all went down so well, as did the chocolates they left on our pillows. Happy Holidays and Thank you for reading. Read Less
Sail Date September 2016
We were pleased with the cruise. The ship was nice and spacious. Food was of a good standard, but a bit repetitive with the desserts. Staff were very helpful and friendly. The shows were good but it would be nice to involve the audience ... Read More
We were pleased with the cruise. The ship was nice and spacious. Food was of a good standard, but a bit repetitive with the desserts. Staff were very helpful and friendly. The shows were good but it would be nice to involve the audience more, with maybe a bit of a sing-a-long. A bit disappointed with the casino, would like to have had a standard roulette table and not a computerised one. I am a disabled person and I found the cabin to be very spacious, plenty of room for my wheelchair. Reasonable good access to the shower and toilet. We liked the fact that were tables designed for using a wheelchair. The only thing I could suggest is that the base of the table there is a disc, this would be more accessible for wheelchairs if this wasn't there. Overall a very good holiday experience and we have now booked to go again. Read Less
Sail Date September 2016
This was a first time cruise for us and we choose this cruise as it seemed to be the only ship with outside adaptable cabins for people with disabilities. Other ones we checked out were inside which is almost like saying people who need ... Read More
This was a first time cruise for us and we choose this cruise as it seemed to be the only ship with outside adaptable cabins for people with disabilities. Other ones we checked out were inside which is almost like saying people who need adaptable cabins don't need to see outside! I would say it was an excellent cruise but not having been on any others i have nothing to compare it with. So as ar as my mother and i were concerned it was excellent. Meals in all areas were all different and you had lots of choice in the menu, not many seemed to use Gallery 47 the italian part of the dining area. We enjoyed the choice of meals all areas of the ship. The entertainment team were brilliant thoroughly enjoyed every show we went to, however in the Atrium some were so repetitive with what they were singing it started to get irritable then you went into another entertainment area and here they were again lso more variety needed when it comes to that side of it not fair on the entertainers either! Our cabin was also amazing and well looked after in all honesty i couldn't fault any of the staff they were all happy smiling and friendly even although they worked long hours. We went on a few trips and the welfare team were excellent on helping out front seats of the coach but some trips we had book that were supposed to be easy walking/access and weren't so we actually paid out and never saw what we paid for on our trip so a we heads up if your not good on your feet or can't walk like a speed walker don't book the Barcelona trip we sat on benches waiting for their return!! All in all a lovely holiday was had apart from the latter i would recommend it to anyone as for the negative comments i've seen on here about the ship these people need to wind their neck in they are just cruise snobs! oops i say it as it is hey ho thank you Thompson for an amazing first cruise experience Read Less
Sail Date September 2016
This was recommended to us as the one, very disappointing .the entertainment was rubbish same turns every night just a video playing and far too loud. The worst cruise ever .the ship is nice but needs a lot to improve .also a lack of ... Read More
This was recommended to us as the one, very disappointing .the entertainment was rubbish same turns every night just a video playing and far too loud. The worst cruise ever .the ship is nice but needs a lot to improve .also a lack of toilets only every other floor and the only three per unit causing queues. my wife fell coming out of the theatre and was badly injured ,on contacting reception we were not even asked if we needed to see a doctor and left to ourselves to sort it until we arrived home and then spent the first day home at hospital for treatment and exrays. as we could not go out on the trips due to my wife injury we could only sit out on the decks even then there were two men fighting over sun beds .we also had to contact reception 2.30 am to visit next door cabin to stop the loud music and noise other people had gone back to there cabin to party. We went away to rest and had a total nightmare of a cruise. Read Less
Sail Date August 2016
There were three generations travelling from 6 to 75, Thomsons offer something for every generation in a relaxed atmosphere with lots of choices. This was our second Thomsons cruise and we couldn't fault it. If you would enjoy a ... Read More
There were three generations travelling from 6 to 75, Thomsons offer something for every generation in a relaxed atmosphere with lots of choices. This was our second Thomsons cruise and we couldn't fault it. If you would enjoy a relaxed yet itinerary packed holiday then try cruising with thomsons, everything except excursions are included however you can easily see and enjoy every destination without having to buy any excursions, they give you maps and details for you to make your own way around which is great fun. I've cruised on Celebrity which was wonderful, however as a mum to a six year old daughter I would chose Thomsons every time, they offer fabulous entertainment and a great kids club, lovely food and you can choose to dress up or dress down. The time at sea is really just one day, with your first day in Palma and 5 ports of call. Ajeccio was great you can take an open top tour bus within a short walk of the ship, Same with Barcelona; in Livorno you can take the bus to the train station then an hours train to Florence or 20 minutes to Pisa. In St Raphael you can take a train to Cannes or just enjoy the beautiful beaches and local markets, there is really no need to travel anywhere else. Read Less
Sail Date August 2016
Ship - Tired and in need of a refresh but comfortable and spotlessly clean. Food - I ate for two weeks abroad and only found one thing that I didn't like. I am a fussy eater and loved it. Entertainment team - Good fun. Show ... Read More
Ship - Tired and in need of a refresh but comfortable and spotlessly clean. Food - I ate for two weeks abroad and only found one thing that I didn't like. I am a fussy eater and loved it. Entertainment team - Good fun. Show team - ok ish. Cabin - Shared with a friend and our only complaint was the slow hairdryer. Service - Speedy and with a smile. Ports - All interesting and easily disembarked and embarked at ports. Passengers - Mostly considerate towards others however a handful were unnecessarily rude to staff. Main Restaurant - Lovely food and delightful service but we got very annoyed when waiters would not listen to our repeated requests to sit alone. You can ask to sit alone and do not have to sit with other passengers who have already started eating their meals. Comparable with Royal Caribbean? The main difference is that Royal Caribbean have a better class of evening entertainment but you pay more for this. Read Less
Sail Date August 2016
Brilliant cruise for a first time cruise! We didn't explore Palma on our first day as we was mainly on the sun deck but wish we would have. Embarking and disembarking the ship was easy every day as it was as simple as finding the ... Read More
Brilliant cruise for a first time cruise! We didn't explore Palma on our first day as we was mainly on the sun deck but wish we would have. Embarking and disembarking the ship was easy every day as it was as simple as finding the gangway on deck 2. The ship overall looks very modern inside and out and is a very cosy ship to be on. The cabin we had was 3033 and this was an inside plus cabin. Very spacious, lots of wardrobe space and was always very tidy from the cabin stewards. Dining was outstanding in every restaurant on-board. We mainly dined in Seven Seas nearly every night as service was spot on with every waiter. We got a table most of the time with Yogi and Widi as our waiters brilliant staff always talking and entertaining. Entertainment on-board the ship was great too. Everyday there was always something to do throughout the day and at night. Through the day they had quizzes and other things going on inside and outside of the ship. At night I would recommend either Royal Fireworks Lounge or Jubilee Lounge as always something going on. Best night was the two nights the comedian Phil Doyle was on. Very funny and made everyone laugh for a long time. The itinerary we was on was the Mediterranean Medley and this was a very good one to choose as the ports varied and there was a lot to do in each location from beaches at Calvi to shopping on Las Rambles in Barcelona. I would recommend getting off at every port to explore as there is a lot to do. Probably better finding your own way as excursions can be pricey. I would definitely go again on this ship as it is very family friendly and a lot more entertaining than other cruise liners. Read Less
Sail Date July 2016
This was our first cruise, but we are widely travelled on a world wide basis and did have reasonably high expectations We travelled with two elderly people with health issues so picked a cruise as it was a good option for us all to have ... Read More
This was our first cruise, but we are widely travelled on a world wide basis and did have reasonably high expectations We travelled with two elderly people with health issues so picked a cruise as it was a good option for us all to have an enjoyable holiday without too many stresses. We arrived in Palma and were impressed with the amount of support we received, wheel chairs were provided and staff to push them which enabled us to collect to the luggage and board the coach with reasonable ease. We had purposefully booked rooms near the lifts 855 and 857 with what was called a restricted sea view, but there was absolutely nothing in the way and we had a lovely big window. The rooms are small, in our room we had a double bed pushed up against the window wall which was fine for me as I could sit up and look out, but it did mean having to climb over the husband when using the wc in the night! The other room had single beds which afforded more space and easier access. I heard complaints about the size of the bathroom, but having stayed in Hong Kong recently they were fine! You just need to be organised and don't bring big solid suitcases, soft bags fit easily under the bed. The thing that really impressed me was the staff and the cleanliness, they never stopped cleaning, the ship was immaculate, they even washed our windows while in port to remove the salt residue. The food in general was excellent, because we were travelling with someone with a gluten allergy it was easier to eat in the restaurant as she could pre order her meal the day before, I personally would have like to eat more in the buffet which appeared to provide a wide range of foods more suited to my tastes - smoked fish, salads, cold meats, fruit etc which although the same every day gave lots of combinations. We really enjoyed the curry night which was served in the buffet one night. The meals in the Four Seasons were OK with a wide choice every night, but I got fed up with the vegetables only carrots and broccoli every night! The Captains dinner was good and we did dress up, not everyone did, so you make your own mind up. My only real annoyance was that we paid an extra £20 per head to eat in the Bistro so my father in law could eat lobster, this was a total waste of money, as my duck which I sent back once was inedible. I would have been a better use of money to eat the lobster in the Four Seasons and pay for it there. The entertainment at night was excellent, I have no idea about the day time as we avoided the noisy swimming pool deck where various activities were provided, it was half term week and there were lots of kids! We went to all the shows and had a great time. Service in general was excellent the staff worked extremely hard all the time and they are a credit to Thomson. I did however have an issue with the reception staff who were not very helpful or interested in passengers problems. I am sure I am the millionth passenger to have my handbag stolen when ashore, and I am a total idiot but a little sympathy would have been nice. I had to ask 3 times for a letter just to say I had reported it to them as my insurance required and it was done very grudgingly. We only went on one trip - to Pisa from Livorno- we had an excellent guide and worth the money. Other places it was easy to do your own thing. Villefrance - train to Nice only minutes fro the quay side, Calvi - nice shops and reasonably priced restaurants on the quay side. Marseille - not worth going ashore as Sunday and not much in France operates on a Sunday, if you do want to go on the shuttle bus you need to book early to get a sensible time of its not worth the £6.00 per head. Barcelona - always worth every minute, ship dock about 5 minutes walk from the bottom of Las Rambla so easy to explore on foot. In all I would come again and am looking at other Thomson cruises next year. I really liked that everything was included and we booked early enough to get the drinks package included. Unless you do drink I would not recommend it otherwise, there is a wine package which people seemed to think was good value however. The cocktails are very weak, one shot of a mixture of various spirits per drink so you would have to work hard to feel any effect so in all expensive. House Rose was the best wine we found without buying a named bottle. I was very worried before going because of all the negative reviews but in all it was worth the money and we enjoyed ourselves. Read Less
Sail Date May 2016
Having read a number of negative reviews about the Island Escape, we felt it appropriate to let readers know of the great week that we've just had on their “Escape to the Mediterranean” cruise. We chose this particular cruise ... Read More
Having read a number of negative reviews about the Island Escape, we felt it appropriate to let readers know of the great week that we've just had on their “Escape to the Mediterranean” cruise. We chose this particular cruise because of its itinerary. My wife and I travelled with our adult son who is in his 20s and has a disability which requires him to use a stick to help him walk. We flew to Majorca from Birmingham on the 6am flight, arriving in Palma at around 9.30am. Staff from Thomsons were at the airport to direct us to coaches waiting to take us to the terminal. Processing at the terminal was much smoother and quicker than we've experienced elsewhere and we were able to board the ship and go to our cabin straight away. We had chosen an outside cabin, with my wife losing the toss to sleep on the top bunk. Although on previous cruises with other lines we have had balcony cabins, the cabin we had was roomier than expected and perfectly comfortable and adequate for a week's cruise. After a quick exploration of the ship and its facilities we disembarked and had a lovely day exploring the sights of Palma. We returned for a very thorough safety drill and then had our first dinner in the Beachcomber restaurant which seemed to us to be up there with other self service style restaurants on other cruise ships that we've been on. The choice of the food was very good, and the staff were very pleasant. However, with people up and down all the time, it wasn't a particularly relaxing atmosphere. We then joined the customary leaving party on the pool deck and thoroughly enjoyed listening and dancing to the 'Groove Kats' as we left Palma. Our second day was at sea and gave us a chance to explore the ship in more detail. The Island Escape was a much smaller ship than others we had been on (1500 passengers compared with 3000+) and this made it easier to get around. However, the facilities were very good and we didn't find anything that was missing that we had previously enjoyed on the larger ships. We tried the pool, which although small, was perfectly adequate. We particularly enjoyed the fact that this was an all inclusive ship, the first we had experienced. Not having to think about how much our drinks bill was going to be at the end of the week was a real bonus. Our first port of call was Trapani in Sicily. We hadn't arranged a tour here but decided to explore the town and then, time permitting use the cable car to go up to the medieval town of Erice close by. The first thing we noticed was how easy the disembarkation procedures were compared with the larger ships. The only criticism we had was that the Port Authorities hadn't put on sufficient buses to cater for the initial rush of passengers disembarking the ship who wanted to go into town. As a consequence, we had a wait of about 20 minutes in the hot sun and during which time all queueing procedures seemed to break down! However, this apart we had a lovely day. We used the bus to get us to and from the cable car and thoroughly enjoyed our time exploring Erice. The shuttle bus back to the ship was fine. Having tried the Beachcomber restaurant on the first day we decided to try the Island restaurant on Day 2. This was much more to our taste. Although still a self service style restaurant, waiters showed us to our table, took our drinks orders and were generally extremely kind and helpful to any guests, such as our son, who needed help in carrying their food back to their tables. We then went to the Ocean theatre to see a show. We were again very impressed with the quality of the performance and the overall experience. The quality of the show was certainly amongst the best we have seen when compared with other cruise ships we have been on. The only criticism of the theatre was the relaxed seating layout which meant for popular shows, guests had to stand at the back. Most evenings, including this one, were rounded off with drinks and dancing to the fabulous Groove Kats in the Bounty lounge. The rest of our week pretty much followed this pattern. We had booked the tour for Pompeii and Herculaneum though Island Cruises before we left as this was the focal point of the holiday for me. The tour guide was excellent and we had a most enjoyable time exploring the two sites. The only other organised trip we did was to Rome, where we did 'Rome on your own' as this was one of our favourite European cities which we had visited a few times previously. One point to mention here was that our 'guide' gave us a really full day to explore Rome, leaving just enough time to get back to the ship. We had another wonderful, long day. After Rome, our next port of call was Calvi in Corsica. This was such a beautiful spot where having climbed to the top of the old town and done a little exploring, we spent the rest of the day on the beach enjoying the beautiful sand and sea. A key benefit of being on a ship like the Island Escape is that it is small enough to get where others can't go and this was exemplified as we sailed up to the town quay in Mahon, Menorca, where we enjoyed our final day exploring the island's capital. And finally we returned to Palma where coaches were waiting to take us to the airport and our flight home. Disembarkation again was just as easy as getting on the vessel and we were back home by lunch time after a wonderful week away. In summary, this is a very relaxed ship and although its been around for a while, it's still very comfortable and well appointed. Without exception, we found the staff to be extremely helpful and friendly. Th equality of the entertainment was excellent and we can only assume that the Groove Kats will go on to even bigger and better things. All in all, we had a super week. Read Less
Sail Date September 2014

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