1. Home
  2. Cruise Destinations
  3. Mediterranean Cruises
  4. Mediterranean Cruise Reviews

3 Palermo (Sicily) to Mediterranean Cruise Reviews

I will start by saying the Meraviglia is just a stunning ship. So modern and beautiful, and she has so many spaces I adore such as the indoor pool and the galleria. I have a very unlikely hope that MSC will sell her to another line so we ... Read More
I will start by saying the Meraviglia is just a stunning ship. So modern and beautiful, and she has so many spaces I adore such as the indoor pool and the galleria. I have a very unlikely hope that MSC will sell her to another line so we can cruise her again! As sadly, this was our first and will be our last MSC cruise. First I will address the positives. As mentioned, the ship is 5 star amazing. Our cabin, a standard inside, was much bigger than insides on other cruise lines. The floor space was huge! Unfortunately the storage space was terrible. I'm sure they could have made more of that floor space- a sofa with drawers would have been perfect. We loved the pools both indoors and out. There are lots of hot tubs, although sadly some were always broken. We loved the galleria and the chocolate shop! Boarding in Palermo was a breeze, although I suspect that was because so few people board there. We saw both Cirque shows (eventually, after one was cancelled twice) and enjoyed both. Although we did not think they were the same quality as Cirque dreams on NCL (despite that not being official cirque!). The other shows were.... weird. Like watching a particularly random Eurovision entry. The entertainment highlight of the cruise was the 60s party in the Galleria which was brilliant. So, to get onto the negatives. Unfortunately everything I'd heard about the food was true. We went to the MDR twice on our 5 night cruise and then just stopped and went to the buffet instead. The MDR food was barely edible, and this is from really non-fussy people. Both nights we went to the buffet straight after the MDR as we were still hungry, having left most of the food. The buffet was fine- the choice at dinner was a little limited, especially for desserts. The ship made mozzarella was very good. While the buffet was 'good enough' it is nothing like the range and quality found on lines such as NCL. It was such a shame that the food was such a let down- aren't Italians supposed to care about their food! We were also unhappy with our dining time allocation of 6pm- when we booked a Fantastica fare, this came with promised 'Flexible dining', however MSC removed this without informing us. When I rang to query this they couldn't have cared less. The other huge negative was service. I really don't want to say this but it felt like unless you are Italian you are a second class citizen. While we found the occasionally friendly staff member- such as the British guy working at Cirque, and some of the photographers- the others were brusque bordering on rude. Nobody seemed to know anything of how things work. We had massive problems with the photo package we had pre purchased ahead of time and wished we had not bought it. Not only was the variety of photos poor (no dinner or port photos like on NCL), but it was such a hassle to actually get them. None of their 'scanners' worked so you had to pick out your photos from the wall each night and queue up so they can put them in a box. On the last night they were supposed to scan these boxed photos on a card for us. We had to return to the desk no less than 4 times between early afternoon and midnight attempting to get our photos, as they kept telling us different things and sending us away. They just wanted to get rid of us and had no interest in helping us. One guy would start helping us, then drop us completely because an Italian had come up to the desk- incredibly frustrating. Come midnight when they tried to send us away again as they were closing, promising 'we are open in the morning, come and get your photo card then' we point blank refused to leave until we got our photos. Guess what- the next morning the photo gallery was shut. I'm not that fussy on service but I don't expect to be totally lied to by the staff. Disembarkation was also a nightmare. They do not give you a choice of time. They gave us 11.20am which was way too late- I had to queue for ages at guest services and the earliest they would swap it for was 9.35. On the morning it was an absolute shambles with people pushing and shoving and staff totally clueless. In the end we had to beg to be let through by claiming we were missing our flight (thank god we actually weren't). They then corralled everyone into a tiny corridor with no room to move and no reason for being held there. It was actually a potentially dangerous situation- if a panic had set off people could have been crushed. When we've done other cruises we've waltzed off the ship in 5 minutes with no issues- I have no idea how MSC could make disembarkation this bad. It took over 2hrs to disembark. Overall, as you can see the negatives sadly outweigh the positives. While this cruise was cheap, it was not good value because of too many poor elements. We are not hard to please- we love other mainstream cruise lines, we're not expecting luxury. But this was just not good enough. I hear they are much better in America, but there's so much choice of cruise line out there that we'll never give them another chance. Read Less
Sail Date April 2018
The only positive thing that we found is the ship itself. (decoration etc) Everything else was very very poor. We bought the all inclusive drink package in the msc usa website over a month in advance, as it was charged from my bank ... Read More
The only positive thing that we found is the ship itself. (decoration etc) Everything else was very very poor. We bought the all inclusive drink package in the msc usa website over a month in advance, as it was charged from my bank account, I didnt worry about anything. The surprise came on our first day of cruise, when nobody could find our package! The only thing that we were told for days is that we should wait for a reply for their office to see IF they find something... my husband and I had to go to the reception everyday trying to sort this out, spend hours in there seeing them typing a lot of things in the computer, but not be done. They finally found the package after 4 days, and when we asked for a refund and said that we didn't want to use the package anymore, and pay individually for each drink, we were told that now that they have in their computer we have to use and the drinks that we have before would be refunded. HOW CAN WE USE A PACKAGE THAT WE PAY FOR 7 DAYS AND RECEIVED JUST ON THE 4TH DAY??? we can easily make a list of things that went wrong... we were so disappointed with everything that we just wanted to leave the cruise. 1- pay for something and don't use as we should 2- I ordered a birthday cake for my husband 2 months before and I asked to be delivered on his birthday (10/04) and they delivery a day before(when we arrived). When I saw it in the room I asked someone to pick it up and bring back on the arranged time on the next day... which they forgot to deliver back and the little surprise that I wanted to do was ruined. ( it was something that I payed for.) 3- ask for room services and be ignored. My husband has an injury on his feet and he needs to put some ice during the day and all the times that we asked we had to call 3 times to get it in the room.The staffs could be much more nice and friendly. We even met staff that complained about the way that the cruise works, saying that they don't get a proper training. To hear something like from a employee saying to a GUEST can show how unorganized this place is. 4- The shower drain in our room was blocked, we asked twice for the staff come to have a look and nothing was done. We even started to think that could be normal have the whole toiled flooded after shower... When on our very last day of cruise, we had a shower and saw it fixed. We told on the first they. We felt that they fixed for the next guest only. 5- the food and entertainment is very bad either. It was suppose to be a special trip for us to celebrate our birthday and our wedding anniversary and this is just ruining everything. Read Less
Sail Date April 2018
It wasn't what I had heard of and what I had expected. In the pool areas there was no control, and organisation. To go in the spa, you had to wait a long time because the people stayed in there for about an 1 hour, and children ... Read More
It wasn't what I had heard of and what I had expected. In the pool areas there was no control, and organisation. To go in the spa, you had to wait a long time because the people stayed in there for about an 1 hour, and children would occupy the spa and they weren't allowed to go in. At Palma we paid for the shuttle bus, and because weather they suspended the service and we didn't use it after we had paid for it. We had to get a taxi and we weren't compensated. The day we had to leave the ship we had to leave the room at 8.00a.m but the ship arrived at destination at 1.00p.m and all the people that waited to get off were sleeping in the lounges, because they were getting bored, we couldn't even go in the pools because the company didn't give us beach towels. A very negative experience! Read Less
Sail Date September 2015

Find a Cruise

Easily compare prices from multiple sites with one click