2 P&O Australia Pacific Jewel Cruise Reviews for Holiday Cruises to South Pacific

We chose this cruise as it was one of the few that left from Melbourne, so we didn't have the hassle of planes/trains etc prior to the trip. We enjoyed the ports of call, and some of the staff couldn't have been better. ... Read More
We chose this cruise as it was one of the few that left from Melbourne, so we didn't have the hassle of planes/trains etc prior to the trip. We enjoyed the ports of call, and some of the staff couldn't have been better. However, the overall food and restaurant experience were appalling. Bad organisation, cheap food, no change of menu, no flexibility with dining times, having to queue for breakfast, upstairs pantry - don't even go there .... you had to pay for a lot of the food, and which cruise line does not put food on after 9 pm on New Year's Eve, for heaven's sake? THIS ONE!!! We would hang out to be on shore just so we could find something decent to eat. The biggest problem with P&O is that even though they get you to complete a survey on your experience, they don't seem to give a toss at how bad the review is. Read Less
Sail Date December 2015
This ship is dark,dreary and past its use by date. Service was shocking;we had problems oredering wine with our meals,wine turning up after meal was completed for 3 nights running,waiter seemed suprised when we asked for the wine to be ... Read More
This ship is dark,dreary and past its use by date. Service was shocking;we had problems oredering wine with our meals,wine turning up after meal was completed for 3 nights running,waiter seemed suprised when we asked for the wine to be served before the start of meal.On ordering a bottle of sparkling wine waiter appeared with 1 sherry glass and 1 wine glass !! Dirty glasses were placed on our table,and left for the duration of our meal,despite asking waiter to get rid of them,these were NOT our glasses.Open sitting dinner does not work;despite going to the inconvenience of booking a table we still had to wait.We were also shocked at poor dress standards of other diners,it is not polite to wear baseball hats at the table,nor wear boardies or thongs! 5 days passed before we were approached by a waiter out on the decks,same poor service in Charlies cafe.Waiters walked round in a dream and would not give eye contact. Why does the music have to be so loud out on Lido deck?Why do we have to put up with music videos going on the screen all day long?Surely the staff could see the mass exodus when dreadful Rap,Hip Hop music was put on.If we were at a resort we would NOT want a large screen flickering all day long,KEEP the screen for night time,movies under the stars....do not inflict it on passengers. P&O you lost a lot of money from wine,beer,cocktails and coffees sales due to poor waiting staff. We also did not appreciate the very loud music from the Lido,we could actually hear it in our cabin on deck 10.The balcony was virtually unusable due to outward opening door,also the stench of cigarette smoke wafting up from deck 7 and down from deck 12,we had asked for non smoking,we should have been told smoking was on the starboard side. We spent $9.000 dollars on this cruise,and feel very cheated on our experience. Read Less
Sail Date October 2011
Pacific Jewel Ratings
Category Editor Member
Cabins 3.5 3.7
Dining 4.0 3.2
Entertainment 4.0 3.5
Public Rooms 3.5 3.5
Fitness Recreation 4.0 3.1
Family 3.5 3.1
Shore Excursion N/A 3.2
Enrichment 3.0 3.0
Service 4.0 3.7
Value For Money 4.5 3.3
Rates 3.0 3.7

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