5 P&O Australia Pacific Jewel Cruise Reviews for First-Time Cruisers Cruises to South Pacific

We departed on the 11th of January 2016 for a relaxing cruise. The first thing we noticed was the ease of getting on the boat, unlike an airport there was staff everywhere to help with luggage, fill out forms and give you advice. A great ... Read More
We departed on the 11th of January 2016 for a relaxing cruise. The first thing we noticed was the ease of getting on the boat, unlike an airport there was staff everywhere to help with luggage, fill out forms and give you advice. A great start. Once on board we received exceptional service from all staff who appeared to actually enjoy their jobs. Our cabin was fine 5th deck interior ( a result of booking very late) Our cabin steward Floraliza was pleasant and hard working keeping ours and I suspect 19 other cabins spotless. The food was first class the entertainment very good with plenty of activities to keep you occupied if you need it. The thing that surprised me most was the price of things. Drinks were pretty much on par with restaurants, coffee $3.50 for a cappuccino, cocktails $12 - $18. The shops selling every day items (bandaids, sunscreen first aid etc. were resonable. I expected everything to be hugely marked up. Duty free alcohol was on par with Port Vila prices maybe a couple of dollars more. Overall we had a great trip and will cruise again. Suggestion: Names on tags of staff and guests could be more prominent - makes it easier to say hello for those of us with bad memories for names. Read Less
Sail Date January 2016
Having endured the worst of yet another cold Melbourne winter my wife and I found ourselves more than ready for a mid year escape. We hadn't previously considered a cruise however fortuitously an advert for P+O popped up on screen ... Read More
Having endured the worst of yet another cold Melbourne winter my wife and I found ourselves more than ready for a mid year escape. We hadn't previously considered a cruise however fortuitously an advert for P+O popped up on screen whilst looking at holiday options. We followed the link to the many specials on offer at the time and booked ourselves a 7 night Pacific Island cruise departing from Brisbane. Being new to cruising we figured the duration was not too onerous and we could simply put it down to experience if we didn't like it. Thankfully, the experience turned out to be nothing but positive. From the well sized cabin to the excellent choice of restaurants and variety of cuisine on offer we simply had a ball. Both crew and passengers alike were friendly and seemingly shared the same intent to have a great time every moment of the day and night. Its fair to say we have come home for a rest after enjoying the various entertainment that is on offer from first light to well into the night however that was our choice and those seeking a less stimulating cruise could equally sit back and relax the days away. If I had to fault anything, it would be the boarding process. Despite having allocated boarding times it seemed to involve a lot of queuing and waiting. In the scheme of things though this was a minor problem and it was soon forgotten. When on board, everything else was well run and timed to perfection. Without a doubt our first experience of cruising was brilliant and we cant wait to do it again. Read Less
Sail Date August 2015
Just got back from our first cruise. In spite of the weather being average the cruise was great. From the time we got to the dock to the time we reached are cabin the whole process was completed in 1,5hrs. Our luggage arrived to our ... Read More
Just got back from our first cruise. In spite of the weather being average the cruise was great. From the time we got to the dock to the time we reached are cabin the whole process was completed in 1,5hrs. Our luggage arrived to our cabin in quick time also. Was greeted by are cabin steward,Toto, service was outstanding he really looked after us and ensured any queries we had were dealt with straight away he also follow up. Meals were great did become a bit boring by day 10 we sat around and guessed what was for lunch today. Plenty of bars and lounges to sit around and while the sea days away. Photos the ships crew take are OTT $30.00 for two photos. Aqua Sauna and Steam Zone prices again OTT. The Gym was excellent used it every other day. Duty Free Shopping on board "dear" becomes cheaper closer to the end of the trip 40-50% off. Don't buy up early. We did are duty free in Villa. Kids are well catered for even though we had none we did not see the kids that much during the day so they must have enjoyed the entertainment provided. Night life plenty to do, one of the highlight's was Pacific Cirque the show was fantastic. The Pacific Entertainers led by Sandy who loves BINGO they also did a great job. The Marquee seating is uncomfortable. P&O need to rip it out and put in more comfortable seating. Be prepared to spend up to $400-$500.00 on drinks this included bought coffee it was better than the free at least you got a chocolate with it.Drinks range from approx $7.00-$12.00each. The Art Auction did not impress myself I thought what was on offer was pretty ordinary and I did not see much chance of them increasing in value. Water front Restaurant service was outstanding I have only experienced that type of service in high end restaurants. Salt Grill, was put off by the cover charge of $22.00 this was the only priced advertised at the front door it would have been nice to see the meal prices also at the front. La Luna did not try as the girls were not into Asian Food. The service by all staff was outstanding. When you got within one meter of a crew member they greeted you, they always had a smile on their face. The crew made up for any shortfalls the ship weather threw up. The Bar Staff I got to know some of them quite well and got talking to them were they lived etc. Make a point of filling out the Proud Forms it helps the guys for Promotion and earns the another Proud Badge. Leaving the ship once we docked back home. We were off the ship and in a Taxi within the hour of docking. In summary value for money did not have to lift a finger P&O and team ensured we sat back and relaxed. Will we do it again you bet next time we are taking the whole extended family. Thanks P&O and Team, lots of memories came flooding back from are time in the islands back in the 80s. Read Less
Sail Date July 2012
My partner and I are both first time cruisers, booking the trip as a way to relax and unwind at the end of a hectic year for both of us. We had read fairly mixed reviews about the Pacific Jewel thus we boarded not really knowing what to ... Read More
My partner and I are both first time cruisers, booking the trip as a way to relax and unwind at the end of a hectic year for both of us. We had read fairly mixed reviews about the Pacific Jewel thus we boarded not really knowing what to expect, reminding ourselves to keep an open mind and to go with the flow. Embarkation was a fairly easy process. We were dropped off at Wharf 5 at 11:30 and by 12:30 we were checked in, through customs, into our room, booked into Salt and at the Plantation buffet for lunch. There was a bit of a snafu with our room at first. When we arrived, there was no key in the door. We hoped that meant our room was double booked and we'd be upgraded from an outside cabin to a balcony or mini suite. Alas, the people on the cruise before us had lost or left with the keys and new ones needed to be coded. It was a minor problem fixed up in no time by our accommodation steward, Adrian. Speaking of Adrian, he was just fabulous. A friendly and warm person for whom nothing was too much bother. We were extremely happy with the service he provided, and we will miss seeing his smiling face on the way to breakfast each morning and dinner at night. Unfortunately the same could not be said for the staff at Waterfront. We ate at Waterfront for a majority of our meals as the buffet was not really our thing. The service was very hit and miss. We were hoping to find a waiter we liked and book the same table each night, unfortunately that wasn't to be. I understand that the service staff work very hard, and very long hours, yet when we would make a simple request (Such as asking for tomato sauce to go with chips at dinner or Vegemite for toast at breakfast) it was as if we'd just asked them to cut off their own hands and these requests had to be made two or three times. I also had an incident at breakfast where one of the wait staff was bringing me my croissants. I saw him drop one on the way, and so I got a plate with just one croissant. When I asked for a replacement it took five minutes of explaining and arguing as to why I should get another. I know that sounds petty but it is a great example of how most of the staff at Waterfront just could not be bothered, or were too tired to care. At the opposite end of the spectrum, our dinner at Salt was just spectacular. We went on the second night of the cruise and spent the rest of our week talking about how good the steak we had was. The food and service there were equally amazing and definitely worth the money. We heard other people complaining about it, that they didn't like the ordering process or that the food was just average but I am pretty sure they were on drugs. Don't listen to those people, definitely go to Salt if you have the chance. We managed to see most of the nightly shows. I wasn't expecting much, a bit of school spectacular mixed in with RSL dancers but I was pleasantly surprised. The Pacific Cirque troupe was extraordinary and the shows put on each night by the Pacific Entertainers were of a high quality. The only lowlight for us was Danny McMaster. His show was very second rate. It seemed he hadn't learnt any new impressions since the mid 90's and after his third horrible racist joke within minutes we walked out in disgust. Unfortunately it seems that kind of humour appeals to most people and we were the only ones not laughing, so I'm sure he will continue to be booked. We had lots of fun on board the ship, having a few drinks and enjoying the sun and people watching. We tried as many different things as we could and made the most of our eight days at sea. A special shout out needs to go to Scooter the sports coordinator for his trivia each night. A good laugh and we managed to learn a bit about Canadian sports. The in-room entertainment was a bit interesting. They only seemed to play two movies, either Big Momma's House or Ocean's 11. It also only had BBC World News or Sky News UK which meant that we had no idea what was going on in Australia for the whole time we were away. To the ports. We didn't book any shore tours as we weren't sure what we were going to do. In Noumea we ended up booking our own ride on the tour train, which was good fun. At the end they dropped us off at Lemon Bay, a great place for a spot of lunch and to swim in calm protected waters. If you're going to Mystery Island or Isle of Pines as we did, I highly recommend taking a snorkel and aqua shoes with you. We had never snorkeled before but after picking up a cheap snorkel and goggles at K-Mart and aqua shoes at Target we thought we'd give it a go. Definitely the right decision. The water is so clear at Mystery Island and there's so much fascinating coral to look at. Isle of Pines had so many different types of fish, it was just amazing. Our only regret is that we didn't get an underwater camera to get some shots of the fish. Oh well, next time! Sadly our eight nights were soon up and it was time to leave. Disembarkation was very smooth. Our group's meeting time for disembarkation was 8am and we were off the ship and in a taxi with our bags by 10 past 8. All in all we had a fantastic time. There was plenty to do to keep us entertained, and we also had lots of time to relax. We deliberately had low expectations but they were more than exceeded. When it comes down to it, your cruise is what you make of it. Like I said in the beginning we kept an open mind and a smile on our faces and it meant that we had a wonderful week that we will remember forever.   Read Less
Sail Date December 2011
I had read a lot of information regarding cruises on the internet. There was quiet a lot of negative comments that I filtered out as I decided to emabrk on my first cruise with my partner. He has cruised before, and told me it was great, ... Read More
I had read a lot of information regarding cruises on the internet. There was quiet a lot of negative comments that I filtered out as I decided to emabrk on my first cruise with my partner. He has cruised before, and told me it was great, but I had reservations. Well let me tell you about it. We arrived at Sydney airport to be greeted by P & O staff, we were taken to a bus and loaded on and out of the airport with barely enough time for a toilet stop. The service and speed was great. We arrived to the wharf, and after filling out forms, which I had to beg a pen off a fellow traveller, P & O , you should offer pens at this stage, but other than this very small problem, we were on the ship within 15 minutes. No queues, nothing. It was so highly organised and ran as smooth as possible. Every little bit of information we needed was in our cabin, and with a quick introduction by Richie, our brilliant minder we were off for the most relaxing 2 weeks of our lives. Our room was twice as large as I thought it would be, we had a small balcony. Everything we needed was there.And plenty of storage, we unpacked in to full size drawers and cuboards, ans stowed the suitcases away. The food was brilliant. The Waterfront restaurant was outstanding, very surprising quick service with escellent food. I was worried about the reservation system, but whether we mae a reservation or not we were always seated for dinner. the buffet was of an extremely high standard and was a great standby for the nights we could not be bothered dressing up for. Salt grill was absolutely amazing. I could never aford to eat at a restaurant like that at home. We went there 3 times. La luna was good, the service great, but I thought the food lacked a little. Overall I would rate the food expereince a 5/5. I did have one small concern, the rpice of the wine was a little expensive. As we were eating out every night, it would have been nice to have a bottle every night, but the budget did not stretch this far. So we had a couple of dry nights. The wine list was varied and interesting, but with the Katnook at $48 per bottle, $15 in Dan Murphys, I was a little miffed. Maybe I have expensive tastes in wine, but the cheaper Rothberry line that was offered at $25 per bolltle was not to my tasting. A little more range in Pinot Noir would be nice to see next time. There was so much to do on the ship. The activities were non stop. I chose to bake ont he back deck at the Oasis, and read for most of my activities, but for the busy minded there was so much to choose from. The shows were great, I loved the Juggler, magician,the ventriliquist the late night comedy shows. The musical shows were entertaing but as these do not really appeal to me I should not probably comment. I thought that they caould be of a slightly higher standard. Everon else on board seemed to love it. The circus show with the elephant puppets was fantastic. Not to the columbian and New Zealad trapeze artists. Absolutley world class. I loved the 4 shows we saw with their juggling and trapeze work. The laser light shows were also very entertaining. Ports:  Isle Of Pines. Totally beautiful relaxing experience Mystery Island. The best snorkelling and beatiful Island Port Vila OK Suva Dirty, you need to get out of town here and do a tour Port Denaru Lovely I loved my cruise. The ports were great, and even though we missed one due to bad weather I did not mind. I hardly felt the ship move during the bad weather. Either I am an excellect sea farer from way back, or the ship has an amazing stablising system underneath it. The latter I think. I will efinately be cruising again. I am addicted. Read Less
Sail Date August 2011
Pacific Jewel Ratings
Category Editor Member
Cabins 3.5 3.7
Dining 4.0 3.2
Entertainment 4.0 3.5
Public Rooms 3.5 3.5
Fitness Recreation 4.0 3.1
Family 3.5 3.1
Shore Excursion N/A 3.2
Enrichment 3.0 3.0
Service 4.0 3.7
Value For Money 4.5 3.3
Rates 3.0 3.7

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