25 P&O Australia Pacific Jewel Cruise Reviews for Entertainment Cruises to South Pacific

I chose to do this cruise as I had never been on one before and thought a short one would be a good introduction. The overall cruise was lots of fun but there are some less than great things. This ship is the oldest and is about to ... Read More
I chose to do this cruise as I had never been on one before and thought a short one would be a good introduction. The overall cruise was lots of fun but there are some less than great things. This ship is the oldest and is about to be decommissioned, you can tell. The rooms look very tired and the colour scheme is so early 90's it sometimes hurts. But on the flip side, the bed was really comfortable and the shower was fantastic! The Pantry...This was really crap. The food that is included in your fare comes from here. Its fatty and made from low quality products. I struggled to find something that I wanted to eat. One dinner there was seriously nothing. I'm a dessert lover and often the desserts were really bland. The pannacotta was tasteless and the custard was so thin it wasn't even custard. The onboard activities were so much fun! Trivia and bingo were my favourite. The stand up comedians were also hilarious. The gym was basic but still very functional! I went every day. Now my number one peeve - up-selling of products! The seminars they run are a ploy to get you to buy something. I was really mad at this. Read Less
Sail Date February 2019
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The ... Read More
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The entertainment is amazing. Attend as much as possible. All incredibly enjoyable especial the Maquee live shows. Entertainment crew hilarious Mathew Dom Pablo Miguel etc. We had the smaller cheaper cabins which were perfect for our budget and needs....hot showers were amazing. Many reviews complained about the interior being old....well I'm no spring chicken either any more but it's how you present yourself and this ship is no different....the decor is gorgeous. We did a few pacific Islands and pre booked our tours through the ship and had a great time being emersed in the culture and saw some amazing scenery. All our kids 3-17 attended kids clubs Turtle cove HQ and HQ+ and loved it experience. We also had EDGE packages. These were prepaid great for 7-25yrs. Our adults would probably pay per session next time as didn't get the value from pre purchasing. Thankyou from the bottom of our hearts for your passion to serve. Sad to see you retiring but hope to travel again with P&O and see some familiar faces. Read Less
Sail Date January 2019
Everything went perfectly on the cruise, went on a 7 night from melbourne around australia. The service was excellent, the atmosphere was excellent and was worth the money. We had a balcony cabin, Our cabin was abit tight but thats ... Read More
Everything went perfectly on the cruise, went on a 7 night from melbourne around australia. The service was excellent, the atmosphere was excellent and was worth the money. We had a balcony cabin, Our cabin was abit tight but thats probably because i didnt know what to expect. The dining was perfect, weather it was the free buffet or the fine dining restaurants. The entertainment was really good. Didnt expect so much but was really happy. There was never a dull moment. Either in the day shows or the adult comedy shows or even sitting at a bar having a few drinks. I went with my partner and i advise couples to get the ultimate romance package. Very good value. The shore tours are good but have to book them in advance to get a good one and be prepared. But once again i cant stress enough the great service from all staff. Thank you guys so much for the wonderful journey Read Less
Sail Date January 2019
This was my second NYE cruise upon the Jewel, my first being 5 years prior, and boy, was this one a let down. Cheap and nasty holiday and a far cry from how they used to be. Food was bland, dry, over-cooked and recycled. If you wanted ... Read More
This was my second NYE cruise upon the Jewel, my first being 5 years prior, and boy, was this one a let down. Cheap and nasty holiday and a far cry from how they used to be. Food was bland, dry, over-cooked and recycled. If you wanted quality, you were forced to pay for one of their restaurants. Entertainment was boring and often had me looking for something to do for 3-4 hours at a time. There was an excessive amount of trivia which is cheap to run. DJ Josh had terrible song choices and it only improved when Miguel took over. The Big Screen on Deck 14 gained more black dots across its screen across the duration of the cruise. By the end, we couldn’t see a thing and it wasn’t worthwhile watching movies! The Dome was dead and everyone got kicked out by 1am, not 3am as it used to be. The music wasn’t anything you could dance to. People were unnecessarily being RSA’d for “drinking too much” when they hadn’t. There wasn’t any communication about gastro outbreaks even though I heard through crew that people had be confined to their cabins. Some friends in other cabins found mould in their showers and bed bugs in their mattresses. This was disgusting! Some of the crew in the Waterfront were rude and arrogant. Honestly, I think they’ve given up as this ship as been sold. Read Less
Sail Date December 2018
See New Guinea. Particularly Rabaul and Volcanos, Milne Bay. Ship left 14hrs late, had been docked facing upriver and they couldn't turn it around. Cruised to Milne bay at 13-14 knots, three days at sea. Return trip 19-20 knots. Late ... Read More
See New Guinea. Particularly Rabaul and Volcanos, Milne Bay. Ship left 14hrs late, had been docked facing upriver and they couldn't turn it around. Cruised to Milne bay at 13-14 knots, three days at sea. Return trip 19-20 knots. Late departure used as excuse to cancel Rabaul. Docked at Milne bay, quite good and interesting .Kirinina very good beautiful people. Kitava didn't dock captain said seas were too rough, I think trying to make up lost time due to medical evacuation. Conflict islands, had to change your money for vouchers. Most things much more expensive than Kirinina. Eg 1 hour snorkeling booked on the ship $80. The ship was certainly showing its age, the cabins were adequate and the cabin staff excellent. Dining was good in the actual dining room but up in the pantry I would describe as like a feed lot. We did have a beautiful meal in salt and peppers but $60 pp extra. Entertainment was average, some routines a bit old.Any extra services ridiculously expensive. Meal service in the dining room was good but at the bar if you didn't stand in front of the staff you didn't get served. Order a soft drink, fill the glass with ice first then add the soft drink, wasn't refrigerated. All together probably my worst holiday experience. No more cruises for me. Read Less
Sail Date October 2018
we enjoyed so mch the staff n crew members were just soo amazing always greeting u with a smile n ready to help . we loved the food n drinks n the entertainment .there is soo mch to do .even the kids were kept busy with lots of activities ... Read More
we enjoyed so mch the staff n crew members were just soo amazing always greeting u with a smile n ready to help . we loved the food n drinks n the entertainment .there is soo mch to do .even the kids were kept busy with lots of activities on board.we went to waterfront restaurant abd as it was my dads birthday they brought a cake with candles n sang a birthday song for him made us feel soo special .definitely will recommend to others to go and enjoy with family .thanks to all the staffs again also to the room attendants jun and joel i think u guys were just awesome .our kids enjoyed the jaccuzzi and the pools .our overall experience was just awesome and amazing .we would plan another one soon this time for longer period of time .maybe a trip to fijji islands or Vanuatu would be fun Read Less
Sail Date August 2018
I read poor reviews before our cruise and prayed that they were being written by people with high high expectations. But sadly no.. they were bang on. Food was what shocked me the most. Cafes or even Mcdonalds is better in comparison. The ... Read More
I read poor reviews before our cruise and prayed that they were being written by people with high high expectations. But sadly no.. they were bang on. Food was what shocked me the most. Cafes or even Mcdonalds is better in comparison. The organisation of things were poorly executed. Especially for us as first time cruisers. Talked with so many other passengers who had similar complaints as well. The cost is highly overpriced, no good deals. The route this specific cruise took was just stupid and unfair giving only the left side of the ship all day sun. Even though it was a specific request to have the sun set view. The staff were 50 50 some nice, some miserable grumpy people. Tv was pathetic.. the channels the repeating movies the quality etc was just unreal. All in all i feel like months of excitement destroyed and money wasted. Gutted ill be trying princess next time as others in board suggested. Read Less
Sail Date March 2018
From Shirley & Martin We experienced our very first cruise - trial cruise for us before considering a longer cruise -been a cruise to nowhere out of Auckland for three days. Naturally before we left we read the reviews on this ... Read More
From Shirley & Martin We experienced our very first cruise - trial cruise for us before considering a longer cruise -been a cruise to nowhere out of Auckland for three days. Naturally before we left we read the reviews on this site. Well our taste and expectations must be a lot lower than those who have written before us but we can assure you they are not. We spend many times away in four star plus hotels and enjoy silver service dining at least on a monthly basis but at the same time look at value for money. Firstly we can only be complimentary about our experience :- a) Boarding - seamless and efficient b) Cabins - for an older vessel it was very clean and had all that is required - we had a window cabin with black out curtains (we only used at night/sleep) - with excellent storage (built in dresser and wardrobe plus bedside cabinets and desk unit) c) Dining - we could not fault what was on offer from the Pantry ( a very up market food court ) with traditional Australasian choices and ethic food such as Indian, Mexican & Asian/Japanese. Only negative was the curries were mild to suit everyone. The Waterfront was excellent and taking into account its scale/size the food was very good as were the portions size. The "special " dishes did attract a nominal extra charge but if they were better than the standard choice then the " foodie" person would likely be not disappointed. For the inclusive of fare dining it was excellent ( I don't know what people expect when they analyse the cost of the room, entertainment and 3 meals a day - they must come from a different planet). d) Entertainment was also good and covered all tastes - Danny Black managed to get groupies following him the last 2 nights . The last night jam with many none performers of the ship staff ( management etc ) was very enjoyable . Shows, live bands, duos , quiz sessions , casino , bingo etc - very easy to fill in every waking hour. e) Swimming Pool & top deck including Oasis Bar - very relaxing and the bar ( adult only ) was a great hideaway with background chill entertainment during part of the day . Only negative the pool was freezing ! Too cold for us. f) Standard of ship - it is an older ship and if you look behind the initial appearance in parts it is dated but the main entertainment and public areas have recently been upgraded and therefore top notch. Main thing for us is clean - and this we could not fault from our room serviced daily and bed turn down in the evening to the restaurants and public space. One negative was the internet - paid for the package but coverage throughout the ship was average to nil at best. g) Value for money - exceptional when you add up what is offered for the inclusive fare. I hope this helps to balance what we see are no founded adverse comments or from those who expect 5-6 star quality but only want to pay probably less than the very reasonable fare the Pacific Jewel offers. The negative reviewers must have totally unrealistic expectations. We could not fault the experience . Read Less
Sail Date March 2018
The Pantry is the same food day in day out and not of great quality -cheap and easy to prepare The Waterfront lacks variety in the menu We got the impression it was all about cost cutting and to hell with the passengers Apart ... Read More
The Pantry is the same food day in day out and not of great quality -cheap and easy to prepare The Waterfront lacks variety in the menu We got the impression it was all about cost cutting and to hell with the passengers Apart from a couple of bar staff at the Lido bar/cafe the general standard of service was average It took so long to get on the tenders at one port that we actually handed back our tickets as it meant that we would have had about 1-1/2 hrs on shore Very poorly organised The beds are bloody hard and took 3 days of aches to get used to them The mens toilet on the Lido deck was out of order for the last 3 days WHY? After cruising on the Dawn 2 years ago we were dissapointed with this one. It appeared to lack organisation and to be subject to servere cost cutting by the company I doubt we will ever go on another P&O cruise Read Less
Sail Date March 2018
To start with we are loyal Royal Caribbean guests, however after going on 5 cruises on Allure, Harmony, Ovation, Explorer of the seas we wanted to try out another cruise company just to see the difference in standards. We also got this 2 ... Read More
To start with we are loyal Royal Caribbean guests, however after going on 5 cruises on Allure, Harmony, Ovation, Explorer of the seas we wanted to try out another cruise company just to see the difference in standards. We also got this 2 night comedy cruise on scoopon for a bargain rate so thought .... why not...... well.... lets start with the positives. (Btw this was a 2 night comedy cruise from Melbourne to Sydney) THE GOOD : Boarding and disembarking was easy and fast. Service is both terminals was wonderful. (I will note we were delayed 30 mins disembarking the ship due to customs, but thats not P&O's fault) Due to the smaller size of the ship its very easy to navigate and we did not have to use the lifts once. The comedy gala was fantastic and we went to every show - there were about 5 shows over the 2 days , this was the only entertainment available other than live music in the bars . Service at the bars was very fast and reasonably priced. THE BAD : SHIP: The ship is really showing its age and a-lot of the public areas have had no attention to the wear and tear of the furniture, seats were worn, chipped and some are broken. Floor under the lovely astro turf is uneven and lumpy. The room itself was clean, and a good size, however containing everything that was in the room when they purchased the ship off the last company its old, dated and the lamps were broken and held together with sticky tape. FOOD: I can only compare this to Royal but the food that was included was horrible. The items in the "Pantry" were the same items that were available in the dinning room. Food was cooked many hours before it was serviced and was only warm with that taste "that its been re-heated". Outside of the breakfast, lunch & dinner hours there is no other options for a snack unless you want to pay for it. (When we walked past a station of nuggets, chips and hot dogs at 4.30pm we asked the lady if we could just get some nuggets as we missed lunch, she rudely told us that it was for children only and we would have to wait. I would understand if there was 50 children waiting however there was no-one anywhere near and seeing there was a tray of 300 nuggets i don't think 6 would have made much difference. SERVICE: Service was very hit and miss and the Main dinning room has no dress standards - their was a mix of suits, singlets, flip flops , shirts (and even saw a guy were a suit with flip flops) ACTIVITES : Everything except for the shows are NOT INCLUDED and are at an additional cost. we did not take part in these so cannot comment but $29 for a 30 second zipline was not our cup of tea. OVERALL : We won't be going back to P&O however it was good to experience another side of cruising. Read Less
Sail Date March 2018
I just go off the Jewel yesterday after a 4 day cruise. My 1st time ever on a cruise & I went on this cruise as it was bought for me as a gift. After reading the reviews I was a bit worried but we loved it. The food was terrific ... Read More
I just go off the Jewel yesterday after a 4 day cruise. My 1st time ever on a cruise & I went on this cruise as it was bought for me as a gift. After reading the reviews I was a bit worried but we loved it. The food was terrific with a great variety to choose from, the service fabulous & the entertainment fantastic. The shows we saw were great & we loved all the different trivia. The staff were friendly & more than helpful. The rooms weren't fantastic but I didn't want to be in my room anyway except to shower & sleep. Our stopover was Kangaroo Island & I found that a bit boring unless you booked a shore tour(which I didn't) but that was ok cause we went back to boat and relaxed. There was plenty do do & we tried to do as much as we could in the time we were there. I'm definitely going to go again & can't wait to see their improvements. Well done to you all. We had an absolute ball :) Read Less
Sail Date February 2018
A friend booked this trip for 10 friends - the food at the 'Pantry' was dreadful - the food at the preferred seating Restaurant was hit and miss although more miss - I did not see any passenger use the sanitizer in fact there was ... Read More
A friend booked this trip for 10 friends - the food at the 'Pantry' was dreadful - the food at the preferred seating Restaurant was hit and miss although more miss - I did not see any passenger use the sanitizer in fact there was no Staff to ensure it was used. You could not use the two spas as Parents would leave their young children in their me then wander off, at one stage I counted fifteen children sitting in and around a spa never again, would I ever use Pacific Jewel or any in this fleet. I have been on five cruises by different lines and ha e me r experienced such poor service and t times rude staff - I have been on Royal Caribbean, Princess and Celebrity Cruises which are far superior to what I experienced on the P&O Pacific Jewel I am afraid I could never recommend P & O - most went back to use their own bathrooms because the public bathrooms were beyond words Read Less
Sail Date January 2018
Our previous trip was on Princess line (Emerald Princess), which was superior in EVERY aspect. We had a balcony upgrade from BD to BB deck 10. If this was an upgrade..would hate to see BB. The balcony chairs were covered in paint ... Read More
Our previous trip was on Princess line (Emerald Princess), which was superior in EVERY aspect. We had a balcony upgrade from BD to BB deck 10. If this was an upgrade..would hate to see BB. The balcony chairs were covered in paint spots, as was the door, with an oversize table, and a door that opened into the balcony,..it was an effort to get out there. (a folding hinged half-table would have been much better.) A manual T.V.,,,no remote! Really?...in this day and age??? We are not fussy eaters, but the food was 5/10., invariably tepid in temp., the bacon was better suited to using as a frisbee. Entertainment was mainly aimed at the under 40s and children. The show we watched was a run-of-the-mill juggling act/poor comedy. The shore trip to merimbula was well done..(thanks Joanna) No happy-hour, no 2 for 1 deals. You even had to buy bottled water in your room on greeting..... nothing apart from basic food was free. Staff were friendly in a very reserved way, food staff were painfully slow. Not 1 crew member bothered saying 'Farewell' apart from the gentleman on the wharf. Disappointed in our first P and O cruise. Read Less
Sail Date December 2017
We chose this cruise as a fun school holidays kick-off for ourselves, our 9 year old son and 3 other families with similar age kids. Was meant to be a Comedy cruise - but, for us at least, it was more of a family fun cruise. We've ... Read More
We chose this cruise as a fun school holidays kick-off for ourselves, our 9 year old son and 3 other families with similar age kids. Was meant to be a Comedy cruise - but, for us at least, it was more of a family fun cruise. We've been on one cruise before - earlier this year on the Norwegian Sun in Alaska. We were pleasantly surprised by that cruise. This one not so much. I was expecting P&O to be a bit more 'budget' than the other major cruise lines - it is. The ship is definitely older and a bit worn. Mostly clean and the crew seem to try to keep her tidy. The Pantry (buffet remade as a 'food court') and the Waterfront restaurant (only free sit down restaurant) seem to be recently updated but the rest of the ship is definitely dated. Our cabin was a 4-bunk with a window on the 9th floor, towards the rear of the ship. It was fine. Bunks were comfy. Shower was huge (compared with shower on the Sun) but looked a bit grotty and worn. It was fine for us and 2 x children (we had a child from one of the other families in with us). Dining got a bit boring after 3 days. The "Pantry" buffet was always crowded. Breaking up in to types of food (Indian, Asian, Salad bar, roast station, etc) is good because it's easier to get around, but if you want more than one type of food you have to stand in 2-3 lines. Overall quality of food was pretty average (think mid-range buffet). Everything has to be served by staff - you can see the food behind glass. I don't mind this - I think it is more hygienic, but they are not particularly generous. You have to ask for 2-3 spoonfuls sometimes. Salad bar was just basic (I love salads so nothing special - no nuts, extras) and desserts were not worth it at all - jello and bland cakes. The only other free option was The Waterfront where staff seemed overworked and food was limited both in choice and quantity. I'm pretty sure the 'roast chicken' I had one night was literally the same food from the buffet. We went back and forth whether it was worth just standing in line yourself versus slightly better atmosphere but then less choice (3 entrees and 3 mains most nights). Desserts at Waterfront were MUCH better than the Buffet - we had a beetroot and chocolate torte one night that was excellent and the next lunch's Tiramisu was very good. There is a NZ Ice cream stand by the pool - with $5/ 1 scoop ice creams. Yum. NO ice cream on offer at Buffet, but you can get some small scoops of sorbet-type ice cream at The Waterfront. We tried to get in to Salt or Luna (top up restaurants) once we got bored with the free offerings - booked solid. No opportunity to pre-book via Cruise Control. We didn't really go to many of the shows - didn't start till 9.30 or 10pm and we all had kids with us. The Zipline was fun for the kids but not really that exciting. We all played Laser Tag one morning (in the Marquee theatre) which was entertaining. These are all extra fees. Didn't make it to the Gym but apparently there is one. Not very interesting classes. Pool was ok but lots of rules - no jumping or diving. Hot tubs could have been hotter and only 2 for whole ship - crowded. We had one day of lovely weather and all happily hung out in the sun next to the pool. Next day bad weather so lots of playing cards inside. Kids club - ours went to Shark Shack up on deck 14 at the back. It was fairly spacious and well run. Our son was definitely keen on the PS4s but rarely got to play - they were either taken or 'banned' (when there was an activity on). Half the centre is for younger kids. Children 10+ are able to opt to go to the teen centre "HQ" which is down on deck 2 (yes, 2!) so our son was just on the cusp and unable to join some of the slightly older kids in our group. 10 is the cutoff - he turns 10 in a few months. Drinks at the bar didn't seem too pricey but we wound up with a pretty big bill at the end. It's a bit funny - you have to sign for a $3 nachos at "The Grill' but you can happily zip through $40 rounds of drinks repeatedly on your card and unless you ask you don't get a receipt. I'd probably get receipts next time - if for no other reason just to realise how much the drinks are adding up to. Unfortunately the weather for us was not great - as it was a 3 day 'cruise to no where' we didn't really have any port stops. We seemed to be floating around out near Great Barrier, mostly anchored. It got pretty choppy and the weather turned and it was downright horrible - gale force winds, people getting sick with the constant motion. Not much fun. Embarcation and debarcation was fine - no fuss, no trouble. Lovely to just take a taxi to the ship and taxi home (we live in Auckland so was a quick 15 min trip and then we're away). So, overall it was fun, especially with a group of families. We made our own good time. Would we do it again? Probably not - got a bit boring on the ship after a day or so, especially with bad weather. Would we take this ship for a longer cruise? Probably not - just not enough choices for food and stuff to do. Maybe it wouldn't be so bad if you were off the ship at different ports each day, but still just a bit old and tired. But fine for a one-off booze up with friends 3 days max. Read Less
Sail Date September 2017
This was the the worst P O cruise I have done Fiji and Tonga just a bad destination. Had 100% refund on the snorkeling trip from hell in Vava'a Tonga the shore tour guide told me that they had had 87 complaints on these island tours ... Read More
This was the the worst P O cruise I have done Fiji and Tonga just a bad destination. Had 100% refund on the snorkeling trip from hell in Vava'a Tonga the shore tour guide told me that they had had 87 complaints on these island tours and were looking into it . The Jewel will have a make over next year. A friend is thinking about her first cruise, I will send her to Princess cruises. When you are a past passenger you see all the little things they cut back on, like a chocolate ever second night now, and have move the goal post on the cocktail evening for past passengers, mean and penny pinching. The buffet area is lacking salads, the food is better in the restaurant. Only had one bad meal in restaurant 1 cm by 1 cm X 4, that was the amount of fish in my sword fish salad. I read some other reviews and they said the staff were over worked, perhaps they are as I also had the wrong meal, more than once. Pay to redeem any wine vouchers as soon as you can as when we did that wine had sold out, X 2. I would go again if it was really really cheap Princess cruises are very similar in price and are lovely Read Less
Sail Date September 2017
We have done over 20 cruises but this was the first time on Pacific Jewel. Our main complaint was about the ship itself. It is old fashioned in its decor and lacking many of the refinements of more modern ships. The staff, as usual, ... Read More
We have done over 20 cruises but this was the first time on Pacific Jewel. Our main complaint was about the ship itself. It is old fashioned in its decor and lacking many of the refinements of more modern ships. The staff, as usual, were very good and could not be faulted. The food was also good and was well organised in the Pantry restaurant reducing waiting time. The Waterfront restaurant lacked any WOW! factor found in other ships so there was no feeling of elegant dining but again the food was good as were the staff. The ship lacks many features found in other vessels.......no art displayed or auctioned, the "library" consisted of a few boxes of discarded passengers books kept below the reception desk available on request, no indoor movie theatre etc, etc. For us there was one plus over many other ships.........we found we could relax on the main deck and even read without being bombarded with blaring music or screaming "entertainment" staff. When music was played, it was at a comfortable and enjoyable level. Well done. Just as well as there are no lovely indoor quiet areas!! Read Less
Sail Date August 2017
My wife found a great deal on GrabOne, $1860 NZ for us and our 15 yr old son, including our flights from Auckland to Sydney. Had to put down $1300 to secure our booking, and paid the balance by around a month before disembarking. I ... Read More
My wife found a great deal on GrabOne, $1860 NZ for us and our 15 yr old son, including our flights from Auckland to Sydney. Had to put down $1300 to secure our booking, and paid the balance by around a month before disembarking. I happened to be dining next to an apparently wealthy couple who had been on numerous cruise liners, and said our cruise was the roughest they've been on, due to the heavy swells between Australia and New Zealand at this time of year, and the fact we were not long behind a storm. My wife was bed-ridden for about the first half of the journey, and the ship ran out too soon of wrist bands to help counter it, so be prepared before you board. My biggest lesson learned? Have fun as much as possible. I didn't make of the most of EVERY opportunity to DANCE!!! Read Less
Sail Date August 2017
Was a bit worried after reading a few negative reviews for the Pacific Jewel. We booked a 9 night cruise to the South Pacific islands during the school holidays. From the minute we got on to the minute we got off, we had a great time. The ... Read More
Was a bit worried after reading a few negative reviews for the Pacific Jewel. We booked a 9 night cruise to the South Pacific islands during the school holidays. From the minute we got on to the minute we got off, we had a great time. The ship is in excellent condition, nice decor and very clean. Service from the staff on board was terrific. Our cabin steward, Sanjay, was very attentive and kept our cabin ship shape! The waiters were very polite and gave great service. There is so much entertainment on board that you can choose to do or not to do. Our cabin was great. A lot of hanging space with hangers and loads of drawers. The dining areas were excellent, from the Waterfront Restaurant to The Pantry, food was excellent. We ate at Luke Mangin's Salt Grill, and had to pay for this, but was so worth it. $49 per head for an amazing 3 course meal.I would recommend it highly. Entertainment was very good and plenty of it. All I can say if someone goes on this ship and does not have a great time or experience, it would be their own fault! Read Less
Sail Date July 2017
We chose this cruise because we wanted a relaxing, friendly atmosphere and smaller ship, with a good price. However there were a few things that we were disappointed in. Firstly the beverage premium package, costing $799 and then it was ... Read More
We chose this cruise because we wanted a relaxing, friendly atmosphere and smaller ship, with a good price. However there were a few things that we were disappointed in. Firstly the beverage premium package, costing $799 and then it was so hard to get service in the dining areas and were not allowed to order another drink until you had finished the first one. Also we were wacked with another $70 on husbands account because he was having coffee in the morning which he thought was included in the package, when we looked at the list when we got home in tiny writing and very faded was a cross against coffee the only thing on that list that had a cross. Really I would think that was a beverage. My husband was only interested in the beer and wine and a couple of bottles of water, none of the other spirits or soft drinks etc. Top it off he spent at least 3 days in his cabin so as not to pass on a virus that he caught onboard. The other thing that we were not happy with was having the Catamarans instead of the tenders to take us ashore, even though they were lovely it was such a waste of our days at shore, there was a line up for at least half/ to 1 hour to get on and then another 3/4 hour to 1 hour to fill 250 people on board, this was both ways, it didn't matter if you were first in the queue, it just meant that you had a longer wait on board. On the bright side, we loved our cabins, entertainment food and most of the staff were very good and helpful. Places we went to were good. Thought the Gatsby night party could have started earlier, we had an early sitting and then there was no party and not much music around till 9.30pm, which was nearly our bedtime for 70 odd seniors. Sorry to have anything bad to say, but it pays to view your dislikes. Jubee Sydney. Read Less
Sail Date June 2017
just for a relaxing weekend and to have a laugh. Food was good. The entertainment line up with the comedians was good. Room service was ok ...from the time we embark to the time we disembark, all went fine. never had a problem. the only ... Read More
just for a relaxing weekend and to have a laugh. Food was good. The entertainment line up with the comedians was good. Room service was ok ...from the time we embark to the time we disembark, all went fine. never had a problem. the only fault I could say is that it wasn't long enough ..next cruise in on the Explorer...looking to see what changes they have made. the weather was lovely for June and the best thing about sail way with this cruise was seeing Vivid on the boat... the lightning was spectacular. would differently book again for a three day one in June again for a mid year break. we sailed down the coast line as far as bega and then sail back and did a loop before re entering the heads. Arrived back in Sydney on time. Sailing under the harbour bridge is a sight to behold. Read Less
Sail Date June 2017
this cruise was great as i needed something for the wife and i to relax and just have fun the best part i have to say was the entertainment and the different styles of music to be enjoyed although it was a bit low on the early type of ... Read More
this cruise was great as i needed something for the wife and i to relax and just have fun the best part i have to say was the entertainment and the different styles of music to be enjoyed although it was a bit low on the early type of music like early rock and roll and jazz apart from that it was excellent.the pantry was an exciting blend of foods an had plenty to choose from however that was only the first day after that it all went down hill in both the quality and the variety of food we only went to have a look at each meal time and decided each time thanks but no thanks and went to the waterfront restaurant service was great if not a little slow at peak times but the quality and flavour of the food more than made up for it,the waitressing staff were very helpful and always eager to please, their understanding of the english language was a little poor with a couple of the waiters but managed to get most things right all in all congrats waterfront you get my vote. pantry you lost me and many others on our cruise due to low variety and quality.once again very good value for money and if you can fix up the pantry you would win many more return customers than you are now Read Less
Sail Date May 2017
This was unfortunately the worst cruise I have ever taken and would never ever cruise with P&O again when there are so many other cruise lines out there that offer a far superior product at the same cruise fares. Service- This ... Read More
This was unfortunately the worst cruise I have ever taken and would never ever cruise with P&O again when there are so many other cruise lines out there that offer a far superior product at the same cruise fares. Service- This was the first cruise ever where getting on we were not greeted with a smile but in fact didn't even get a hello or welcome onboard they just snatched your card scanned it and gave it back then you found your own way. The staff all seemed overworked and were constantly forgetting things like cutlery with meals and would give you desert menus before clearing your mains. Most of the staff just did the bare minimum and this was the first cruise I've done where the happy staff were in the minority! Only get one cabin service a day now with no turndown, chocolates or towel animals. Dining- The Pantry - 2/10 has extremely limited selections which barely change with cheap/dodgy food and very little "fresh" options for example there is no fruit available here other than a pre diced melon mix which you had to request to be made! The meat served in the Pantry was awful just full of gristle and tasteless, was obviously the cheapest cuts. The Pantry is a P&O cut that they have dressed up as a positive in my opinion. Have to line up constantly and it definitely doesn't work with breakfast, plus no omelette or waffle stations... If you want "fish and chips" from hooks fish and chips at lunch you can't because they will only give you the fish then tell you can buy the chips to go with it from the grill.... so cheap. Waterfront- 4.5/10. The food here sounds great on the menu except it was often missing the ingredients that were meant to come with certain dishes e.g. Sauces or ice cream. The food was never as good as it sounded on the menu and whilst it was edible it was for the most part pretty unremarkable other than the Japanese pork belly which was great. P&O even had the audacity to try and charge you for burgers,fries and pizza... they are that stingy to put it in perspective. Entertainment- 2/10 Went to their production show on the first night and a school production would be more entertaining and skilled than that, was so cringeworthy and amateur with some awful vocals that made karaoke sound good! The comedians that were on board as it was a comedy cruise were the saving grace and were very entertaining! The ship- 3/10 It is a very old ship and is looking really tired,scratches and dings everywhere plus the pool deck is warped like crazy. Ship smelt like sewer in many places with lots of leaks, wet carpet and fans to dry everything, Unless you were paying extra for it on this cruise ship it was disappointing, Just do yourself a favour and cruise any other cruise line other than P&O... you will be grateful, they are all so much better no matter what other cruise line you choose. Cruises are amazing just P&O are cheating people out of the experience they should be getting from what they promise in their brochures. Read Less
Sail Date April 2017
My wife and I needed a small break away so decided to try a 3 day cruise. This would be our second cruise that we have ever done. Our first was on Carnival Spirit and we loved it. After reading some of the reviews about the Pacific ... Read More
My wife and I needed a small break away so decided to try a 3 day cruise. This would be our second cruise that we have ever done. Our first was on Carnival Spirit and we loved it. After reading some of the reviews about the Pacific Jewel we were a little apprehensive about going. But like our previous cruise we arrived to board the boat with no expectations. Which I may add, all cruise goers should do, after all you are taking yourself on a holiday or break away from things so why drag along any issues or expectations. Boarding was a breeze. As it was only a 3 night cruise we were only to remain in Australian waters so only had to show some form of photo ID. We decided to use cash for our cruise cards so once we boarded we went straight to customer service and easily had cash placed onto our cards. The ship....well yes the ship is an older style ship but we enjoyed every part and place on the ship. Plenty of bars. Great service. And for just a 3 night cruise it was very enjoyable. The only thing I will say is, if you plan on going on a 3 night cruise they do have a tendency to have a high number of groups of people on board and depending on what time of the year a high number of kids. But our trip seemed to have a nice mix...maybe a little high with groups which at brief times would make it hard to find a seat or table. But if you planned your day well enough you could find everything you wanted. The food.....we found enough choices in The Pantry to satisfy everyone's taste buds. Once again don't bring any expectations on board and you will enjoy. The Waterfront restaurant was nice. We only dined there once for breakfast and once for dinner. We had to book a table for dinner but we were satisfied. There are other dining experiences on board but this time we didn't indulge with those. New Zealand ice cream you had to pay for but it was worth it. Big scoops!! We had 2 theme nights on board....White night as well as Gatsby night. We didn't bother with the white night as it was a bit cold and wet that night. However for the Gatsby night my wife and I dressed up and had one of the best times in a long while. So dress up and dance the night away. Read Less
Sail Date March 2017
The South Pacific destinations are fine but for Mare. Melb depature port means lots of days [8] sailing with no stops.The Food Pantry concept was a great disappointment, at every meal the queus proved frustrating and at times meant diners ... Read More
The South Pacific destinations are fine but for Mare. Melb depature port means lots of days [8] sailing with no stops.The Food Pantry concept was a great disappointment, at every meal the queus proved frustrating and at times meant diners felt like screaming [at people that pushed in or blocked aisles]. A lack of control of guests wanting to see what was available to eat and having to go to lines at different food stations and queu again and again to acheive their eating desires, was very annoying. The food offered was at times low quality - for example Basa fish was the main product at the fish station. Entertainment was mostly good but prior cruise experience and expectations meant that our expectations were not met, we were unimpressed. The ship itself is dated and the swimming pools/spas limited. Our Balcony Cabin was below expectations, dedicated Cabin staff were great and delivered great room service. The Pacific Jewel slugs you at every possible opportunity. Why they must promote and sell bottled water the way they do is mischevious, is their on board water not fit for consumption? At many entertainment sites such as the Atrium you could not get a seat at certain times, this was exacerbated by ignorant people who earmarked seat them for others who may or may not turn up. We did meet a number of travellers that were first time cruisers that were full of praise of the cruise and one other couple who had paid two thousand dollars less than I paid for Balcony Cabin, so they were very [understandably] happy with the value proposition. The service in free eat restaurants [Waterfront etc] was good and food a tad better but again well below prior cruise experience. The entertainment overall was OK with a couple of great shows, however again it was well short of other cruise experiences. All in all we found the value of the Pacific Jewel cruise signifcantly below our expectations and prior experience. Regrettably we could not recomend Pacific Jewel, rather we would suggest to use alternatives. Read Less
Sail Date December 2016
Embarkation was pretty painless, the longest wait was going through the scanners but this just came down to people not listening. Make sure you bring your own pen, saves waiting for a one to become available and if possible get an ... Read More
Embarkation was pretty painless, the longest wait was going through the scanners but this just came down to people not listening. Make sure you bring your own pen, saves waiting for a one to become available and if possible get an embarkation card prior to sailing so you can have it already filled out. Once on board we went in search of our cabin 6143. It was all ready for us. This was set up as a triple so twin beds and a bunk. The room is a good size, pretty standard cabin size I think and the bathroom is fine with a fairly large shower which has a clothes line. This comes in handy for hanging any washing you might do during the cruise. Plenty of storage for the three of us and our suitcases all fitted in the wardrobe, it would be better if they could fit under the beds though. We have been on the Jewel before and not a lot has changed apart from the buffet being changed to the Pantry. I really loved the new set up, so much better than the old style buffet. There are now various stations with different styles of food. What we normally did was did a quick look at each station and decided what we felt like and then joined the queue. Not that there was ever large queues for the most part we could almost just walk up and order. Unlike the buffet where you serve yourself you now tell the waitstaff what you would like and they will dish it up. Much less waste and also much more hygienic. The Mexican was delicious, I missed it the first day as it's around the corner from the main area, and I loved the noodles. Surprisingly there wasn't an Italian station but quite often the roast station also had a pasta dish. The dessert, soup and bread rolls were on another station away from the hot foods. The set up, for us anyway, work well for breakfast, lunch and dinner and we always enjoyed our meals. I love their danishes and pastries! I think the main issue in the Pantry was were the tea/coffee stations are placed. They are as you are going into the main part of the Pantry so even when there are only a couple of people there it does block the walk through. They would be much better in the Grill area before you walk into the main section. There are more on the other side which are a bit better placed, near the Asian restaurant. We found trying the get into the Waterfront Restaurant a bit of a nightmare so never ended up eating in there. We have experience this problem before on both the Pacific Dawn and The Pacific Pearl. You can't make a standard reservation for the whole cruise, unless you have a large group, so every day you need to ring or queue to make a booking. It would be good if they introduced the set early/late dining and then had the option of anytime. I think it might come down to staffing. The ship itself is lovely, a bit dated but still a nice ship to enjoy a holiday on. The new dome area is nice to relax with a book or enjoy the view out of the wind. It's about half the size of the Pacific Dawn but bigger than what it use to be. This is also where the library cart was as there isn't a dedicated library on the Jewel. The pool area is fine with plenty of deck chairs but obviously during the busier times, when there was something on or a band, it was a bit tricky to get a seat. There are deck chairs on deck 14. We liked the Oasis area at the back of the ship. It the adults only area but it's quite small and was often hard to find somewhere to sit. I enjoyed all of the shows I went to and loved the fact that they had 3 shows a night in the main theatre with an early show at around 6pm. This worked in well for us as we could then go to a show and then dinner and the earlier time meant there were always plenty of seats to choose from. The Velvet Rope was my favourite. Service and staff were generally great although we do find the trying to get a drink can be a bit difficult at times. We've actually found this on the other P&O cruises we've done also. When we don't want a drink there are waiters galore but as soon as we do want a drink not a one in sight. The bar staff are always friendly if not a tad busy but quite often they would run out of the wine we were having so we'd have to go in search of it ourselves. The staff are friendly and we had a fabulous room steward, Joannes, who was a bit of a prankster, he got me good! ha ha This was a PNG cruise, the reason why we chose it, and we enjoyed all the ports we went to. Conflict Island was what you would call a true 'tropical island'. Simply gorgeous. We had no issues with tenders apart from when we were on our way to Conflict. It didn't take us long to get on the tender but we had to bob about in the ocean for about 20 minutes waiting for the tender in front to unload and reload before we could dock. The ship might not move much but the tenders certainly do. My mum was a bit green by the time she got off! The actual trip from the ship to the dock is only about 5 minutes. All in all we had a great cruise. Yes the Pacific Jewel is old and a bit dated compared to the newer ships now visiting Australia but I still think it is value for money. We all enjoyed the food and didn't buy anything we didn't want. It's a shame the Edge activities aren't complimentary as there isn't a great deal to do, especially for kids. The kids club is a definite if you have children, even if they're not in it all day every day. Just helps them meet other kids and enjoy themselves a bit more. Don't look for things to complain about and just enjoy being on holidays and not having to cook or clean. :-) Read Less
Sail Date August 2016
Pacific Jewel Ratings
Category Editor Member
Cabins 3.5 3.7
Dining 4.0 3.2
Entertainment 4.0 3.5
Public Rooms 3.5 3.5
Fitness Recreation 4.0 3.1
Family 3.5 3.1
Shore Excursion N/A 3.2
Enrichment 3.0 3.0
Service 4.0 3.7
Value For Money 4.5 3.3
Rates 3.0 3.7

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