6 P&O Australia Pacific Jewel Cruise Reviews for Cruises for the Disabled Cruises to South Pacific

This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by ... Read More
This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by the booking agent P&O needed to fix it and then have P&O advise that we needed to speak to the booking agent we gave up we were advised by P&O we were upgraded to a balcony room WELL REALLY FUNNY THAT WE HAD PAID FOR A BALCONY ROOM although it was a bitter disappontment the floor was uneven and for me a hazard that I may have lost my footing and fall over as I use a cane to get around. The room was not disabled friendly as neither the booking agent or P&O would move and fix the issue just kept stating the other one needed fix it. (read here not using either again) The furniture in the cabin was treadbare and the chair covering was ripped and looked like it hadnt been changed since the 80's. The balcony had a massive drainage hole in the floor right where you step onto the balcony from the room and area around this was drain was spongy and felt unsafe to step on, we were assured by the steward it was fine although we did note he wouldnt step onto the balcony. We paid extra for a package of Bubbly and canapes a meal in the Salt Grill and breakfast in bed. The Salt Grill left a lot to be desired we requested glutenfree bread for one of the 4 people at out table when the bread for the others was brought to the table, it had to be requested a further 2 times before it finally arrived just before dessert was served. The meal it self was ok the steak was cooked well and the sides were edible just. We then ordered coffes and a pot of tea with soy milk which also didnt arrive until it had been requested twice more. Not really the experience expected at the price we paid for the meal perhaps Gordon Ramsey could go undercover and then give the servers and chefs some timely feedback. The next morning the breakfast that arrived was not what was ordered and there were missing items but at least it was hot and tasty. I won't bore you with the rest of the issues as it was a waste of money and a real eyeopener to the fact P&O really don't give a rats backside to their customer requests and needs. We were shocked by the attitude and lack of attention to detils forthe whole experience end to end. No one stepped up and took ownership and certainly not one person knew what was going on at the front of station peir, when we were advised we needed to get out of the car and walk to the other end of station peir to the ship with suitcases in hand. Well as it turns out the P&O person at the peir should have directed the driver of our car to take us to the ship like the majority of the other people embarking on the ship. Read Less
Sail Date February 2019
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The ... Read More
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The entertainment is amazing. Attend as much as possible. All incredibly enjoyable especial the Maquee live shows. Entertainment crew hilarious Mathew Dom Pablo Miguel etc. We had the smaller cheaper cabins which were perfect for our budget and needs....hot showers were amazing. Many reviews complained about the interior being old....well I'm no spring chicken either any more but it's how you present yourself and this ship is no different....the decor is gorgeous. We did a few pacific Islands and pre booked our tours through the ship and had a great time being emersed in the culture and saw some amazing scenery. All our kids 3-17 attended kids clubs Turtle cove HQ and HQ+ and loved it experience. We also had EDGE packages. These were prepaid great for 7-25yrs. Our adults would probably pay per session next time as didn't get the value from pre purchasing. Thankyou from the bottom of our hearts for your passion to serve. Sad to see you retiring but hope to travel again with P&O and see some familiar faces. Read Less
Sail Date January 2019
I took 18 elderly(70 up to 98) folk on the 4 day cruise as a real treat from our club. We choose the one that just went to sea as a lot had no passports and most importantly once on board it was safer than going to ports as 4 were on ... Read More
I took 18 elderly(70 up to 98) folk on the 4 day cruise as a real treat from our club. We choose the one that just went to sea as a lot had no passports and most importantly once on board it was safer than going to ports as 4 were on walkers. I found the staff were so helpful and pleasant BUT the ship was terrible. 1.No toilets on reception floor 5 th deck. 2.Shampoo ect in cabin were in big containers and some folk could not handle using them. 3.The food in the Waterfront restaurant was not pleasant mostly pasta last night I purchased a nice steak for dinner out of desparation. The selection (3) of food on the menu I felt was poor. 4.The plantation room food set up was terrible it was risky for the elderly as it is set up like a food stall area and you have to move from one to another to see selection and then stand in line to be served with children running around and folk dropping food fighting for this and that it is the worst I have ever seen. They only had one area to get it from. All other ships I have been on have had 2 smorgesboard areas to get your food from. By the time you got your food it was cold but the time you got back. I saw not trays either to carry your lunch back on and one place for utentsils. 5. There was no fresh fruit ie apples ,bananas .watermelon ect ect at all on board. I got the feeling this is a training ship as it was shabby rust appearing in places the showers ect. Though it was a great experiance for the folk that went I advise elderly to check the ships out before they go on and the Jewel give it a wide berth. P.S. Entertainment was wonderfull until the last night when a comedian it was the most disgusting performance of filth I have had to endure on any cruise I have been on the the ladies did not like it one bit the F & C words plus all the others and many groups of folk got up and left which he ridiculed it was the most discusting show I have ever had to sit through. God knows what the comedy cruise is like and glad we weren't on it. Read Less
Sail Date May 2018
As a disabled person permanently in a wheelchair it was ultimately a very good 7 day cruise. The staff on the ship and at the wharf were excellent and very helpful, the food was NOT cold and the variety was very good when you worked ... Read More
As a disabled person permanently in a wheelchair it was ultimately a very good 7 day cruise. The staff on the ship and at the wharf were excellent and very helpful, the food was NOT cold and the variety was very good when you worked out how the system operated. The accessibility cabin 8106 was very well designed and operated well with a good size. Fellow passengers all treated me with respect. It must be recognised, however, that a person in a wheelchair is not at their same eye level and sometimes they don't see you and that can cause accidents. When I entered the lifts I always said "mind your toes" However, to properly make it really worthwhile, P & O (Australia) needs to take more account of disabled people and pay attention to such people moving around the ship. There were also others in wheel chairs and on walking frames and crutches and we talked to each other so my review comments are not isolated.. Particularly the urgently must alter the doors to swing at the front of deck 12 instead of a wheelchair person having to wait (endlessly) and then rely on fellow passengers to open and hold them safely for you. Safety and Life Boat drills also need better explanation. Would we go again? - not sure unless there is assurance that P & O fully recognise and cater for disabled people - and there is a growing population of us. Read Less
Sail Date March 2018
We only booked this short cruise break a few weeks ago. It was a very good price and the guaranteed balcony cabin, although near the elevators, was actually very quiet. The passengers seemed to be in high spirits with most expecting to ... Read More
We only booked this short cruise break a few weeks ago. It was a very good price and the guaranteed balcony cabin, although near the elevators, was actually very quiet. The passengers seemed to be in high spirits with most expecting to have a great time, and this mood was infectious, so it was with a happy ambience that we set sail. The Jewel is a grand old lady, and some parts of her décor show this, however, I felt like I was on a ship when I boarded her and she smelt like a ship. Other people may not like that, but I do. The crew overall do their level best to keep the passengers happy. The food was reasonably good. I heard no complaints from any passengers, anywhere, anytime. The entertainment was okay. All in all, for the price.. accommodation, meals, entertainment, nowhere in Australia, could one get such a good deal for a weekend getaway Read Less
Sail Date April 2017
We did a 7 day cruise on the Pacific Jewel from Brisbane stopping at Noumea, Mare, and Port Villa. Firstly I will say that this is a relatively cheap cruise compared to other cruise lines and this should be remembered when reviewing. ... Read More
We did a 7 day cruise on the Pacific Jewel from Brisbane stopping at Noumea, Mare, and Port Villa. Firstly I will say that this is a relatively cheap cruise compared to other cruise lines and this should be remembered when reviewing. Embarkation was a bit chaotic with so many people crowded into a small area for processing but once on the ship this was soon forgotten. Disembarking was very well organised with smaller groups exiting in stages. The Pacific Jewel is an older ship and did feel old with not much glitter and shine to it. Most lounge areas were in the centre of the ship with minimal natural lighting so seemed dark. Cabins were a little dated but functional. I was in a wheelchair cabin which was very spacious and suitable for my needs. Dining options were good. At the Plantation buffet food was of a buffet quality. I would recommend booking daily at the Waterfront restaurant for evenings (where the food is of a good step up and of a good quality (again remembering this is not a 5 star cruise). Waterfront breakfast and lunch was excellent. Waiting staff in all restaurant areas throughout the ship were very good. More staff for taking drink orders on deck would have been better as sometimes it was hard to find them and even harder to get to the bar yourself. I thought the entertainment and activities were mediocre. Production shows weren't very good, acrobatics were ok but in the atrium which had limited access/space. I would rather see bigger production shows. I had previous done a cruise on the Pacific Sun 4 years ago and went to shows every night as were so good. This trip only sat though 10 minutes of 3 shows as were poor quality. The stop at Noumea was at 3pm which is a complete waste of time. By the time you disembark the town is only an hour from closing up, It's dark during half of the sightseeing tours. Over all it was a good cruise but not as good as last time and I won't rush back Read Less
Sail Date July 2012
Pacific Jewel Ratings
Category Editor Member
Cabins 3.5 3.7
Dining 4.0 3.2
Entertainment 4.0 3.5
Public Rooms 3.5 3.5
Fitness Recreation 4.0 3.1
Family 3.5 3.1
Shore Excursion N/A 3.2
Enrichment 3.0 3.0
Service 4.0 3.7
Value For Money 4.5 3.3
Rates 3.0 3.7

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