6 P&O Australia Pacific Eden Spring Break Cruise Reviews

We took the cruise for a rest but our cabin (with balcony and bought early at "full" price) was badly affected by noise from the galley above - starting at 4am and finishing after 10pm. We found out that P&O were aware of the ... Read More
We took the cruise for a rest but our cabin (with balcony and bought early at "full" price) was badly affected by noise from the galley above - starting at 4am and finishing after 10pm. We found out that P&O were aware of the problem of noise especially with our cabin but they never warned us and were happy to take top dollar from us. To add insult to injury, we made a written complaint immediately whilst we were onboard but nobody contacted us. Then when we arrived home we logged complaints but still no reaction. The morals of P&O leave a lot to be desired and their customer service is ZERO. They are mercenary and don't care about their passengers, just the money. To knowingly sell a substandard cabin at full rate is a disgrace. Avoid P&O and ships in the Carnival Cruise Line. The food was mediocre with no fresh seafood and little fresh fruit. The entertainment was spectacular. The cabin and bathroom size particularly were good. Apart from having to deal with dramatic noise from 4am we had a good cruise but didn't get the rest we anticipated. Read Less
Sail Date December 2016
Four night cruise from Sydney to Moreton Island. This was our second cruise, our first being nine nights to New Caledonia on Carnival Spirit in Feb 2016. Embarkation at the White Bay Container Terminal was fast and efficient. ... Read More
Four night cruise from Sydney to Moreton Island. This was our second cruise, our first being nine nights to New Caledonia on Carnival Spirit in Feb 2016. Embarkation at the White Bay Container Terminal was fast and efficient. Navigating into the carpark beforehand was more of a challenge, but we found our way in eventually (the gps was completely out of its depth). Our balcony room on level nine was roomy enough and adequate for our needs. Our luggage was delivered within a reasonable timeframe. Disembarkation was also very smooth. Dining The Pantry - crowded and stuffy. Quite often long lines for food and usually very difficult to find a place to sit. The layout makes it feel very cramped, and air con seemed to be absent at times which makes it worse. The use of round coffee tables throughout this area also detracts from the experience - low round tables with long, straight bench seats simply don't work. The food itself is of average quality, but it is a good idea how they have staff serve the food rather than self serve as this alleviates hygiene concerns. The Waterfront This is main dining room and we had two breakfasts and two dinners here. The breakfast menu is the same each day and the service was good and the food was hot. The dinner menu changes each day. The service was generally good, the meals were hot on arrival. Food quality and portion sizes were acceptable, though a little small. At our first meal there we ordered mango brûlée for dessert. Yuk. No hint of mango in this dish which consisted of a shallow dish with a thin layer of something like baked custard in it. Salt Grill $49 aud per head - bookings essential. Due to the popularity of this venue we had to accept a 5:30 booking for dinner. Food quality was very good and the service also very good. Flavoursome meals here which contrasted with the tendency towards the bland at the other restaurants. Desserts were also very good. Dragon Lady - modern Asian fusion. Very good service. Food portions were ridiculously small. Main meals would have been considered entrees anywhere else. Desserts were poor. We tried the mango with sticky rice, but again no trace of mango to be found, we also had the chocolate slice which seemed to be made from gelatin and even though it looked like chocolate, it didn't taste like it. Angelo's - Italian restaurant, others in our group had dinner there on the first night and reported that it was terrible and strongly recommended that we avoid it. So we did just that. The dining experience for us on Carnival was better across the board. There was good coffee to be had from a couple of locations -$- ocean bar on 8 and the ice creamery on 11. Entertainment In this area P&O had the edge over Carnival IMO. We really enjoyed the Blue Room with the jazz or blues band each night. Real music played by musicians has always been my preference as opposed to carbon copy cover songs. The acoustic guitar player, Troy, was very good too, playing recognizable covers but well and truly in his own style. The song and dance shows in the large auditorium were not much different to what we had seen on Carnival and are ok if you like that sort of thing. The theme nights were both great, the Gatsby Party on the second night was well attended throughout the various bars on level 8 with maybe half the people making some kind of effort at dressing in theme. Lots of dancing and even some free glasses of champagne being handed around. Would have been nice if the entertainers had dressed in theme too (I am talking about the blues band here.) The White Night party on deck 11 on the third night was great fun too. Pumping music a mixture of DJ and live band worked really well and a fair percentage of those in attendance were in white (to some extent). Steady Eddie was great on the final night. More comedy would not have gone astray. The only time we found ourselves relocating to another bar to escape an act on stage was the final night during the 'staff jam session' in the Blue Room. Not good. The Staff Most staff were attentive and cheerful, but some were decidedly not so. No eye contact and seemingly more intent in returning to other things. This was quite noticeable from day one on this ship. Carnival has a sizable edge over P&O in this area. The Cruise Our cruise started by not starting! Our departure time of 5pm came and went while we sat expectantly on the outside rear deck with cocktails in hand. Eventually an announcement came over from the captain 'on the bridge' that due to a malfunction with the electrical control system out departure would be delayed. Long story short, it took a day and a half to resolve the issue so Moreton Island was dropped from the itinerary and we cruised in the ocean for two days. All passengers were promised a full refund of their cruise fare. I am sure that many, like myself, compensated by drinking more than they may have done otherwise and this may have contributed to the enthusiastic participation and dancing on both party nights! Overall - we really enjoyed our cruise on the Pacific Eden with our group of family and friends. Highlights were the party nights and the onboard live entertainment. The bar areas were all very nice. Downsides were the food which was generally mediocre, and the unforeseen technical issues which unfortunately denied us a full day of travel. Read Less
Sail Date December 2016
This was our first cruise ever, and with the previous negative feedback we nearly cancelled, so glad we didn't ! Embankment was very smooth, you had your booked in time and the rest is history, very easy. The ship was not a ... Read More
This was our first cruise ever, and with the previous negative feedback we nearly cancelled, so glad we didn't ! Embankment was very smooth, you had your booked in time and the rest is history, very easy. The ship was not a massive floating palace but a smaller boutique ship with all amenities, very clean and modern in the refurbished areas. The cabin ,States room with window) was very clean, ( these cabins look like they have had a partial make over) the bath room had a full bath and shower , vanity and toilet, and bedding,could not fault it. The room was serviced by twice a day by the allocated service crew who looked after us perfectly for the duration, this pair of workers male/ female were so kind and helpful , we loved them, I believe the wages these people earn on the boats are not that great and we did not hesitate tipping these people for their hospitality. The food area ( Pantry", this is a food safe area with staff serving, replacing a smorgasbord) there is plenty of different food outlets to satisfy your hunger, excellent. The restaurants are a great change to the Pantry, but found the food a little cold, due to transporting from the galley, but great to relax on Italian, Asian, Australian food etc with a nice bottle of wine., these restaurants are included in your fare except for the Salt Grill which has and additional fee. The bars and bands are great to relax with, floor shows and bingo were spot on,the casino is a good place if you understand the gambling tables systems and plenty of pokies, the idea of the cashless system was easy and traceable, pools, spars and outdoor relaxation are so good and clean, with waiters in abundance. The gym is well appointed with all the equipment you want, i never had trouble getting a unit. The boat does not go into stop over ports, it anchors off shore and transport to the destinations is via Tenders (taxi boats) if you don,t mind a little rock an roll these are fun little boats, the private land tours can be expensive, please check, but its always good to get on land and stretch your legs, if only for the local domain. Overall a great trip, and easy to disembark with plenty of help and support. As I said earlier the negative posts are a deterrent for us people trying cruising for the first time, maybe people who want to pay rockbottem price and expect penthouse surrounds, and people who wash down caviar with champagne served by their servants really find some other form of travel to suit there needs and record their negativity there, this was a reasonably priced family cruise full of fun and enjoyable, but so easily it could had been cancelled by negative feedback. Read Less
Sail Date April 2016
The Pacific Eden is a lovely ship, with very spacious cabins, and luxurious bedding. This ship was a treat to move around, and all of the entertainment and dining areas were very well appointed. Some real blessings on this ship is that ... Read More
The Pacific Eden is a lovely ship, with very spacious cabins, and luxurious bedding. This ship was a treat to move around, and all of the entertainment and dining areas were very well appointed. Some real blessings on this ship is that it is easy to find where your going, and has a bright and inviting feel. The floor shows were well presented, and very professional, and the bed in our cabin was the best and most comfortable bed I have ever slept in. These were the good points to mention, as I came aboard expecting to have a very poor experience, based on the many poor reviews this ship has received since it arrived onto the P&O fleet. Embarkation onto this ship was horrible in Melbourne, and it took us over two hours to get onboard from arrival at 12 noon. Why P&O don't recognise our Platinum status and priority Boarding with Princess, is just crazy? I feel this ship lacks good leadership, as customer service is atrocious on this ship, and staff seem to be going through the motions, and performing well below par. For starters, I never once met our cabin boy, and he never made any effort to meet with us, and he just never seemed to be around. Our cabin was always kept clean and tidy, so I do know he was around from time to time. Word of warning, upon arrival into our cabin, there was a very well presented robe and slipper package left on the bed, giving the impression it was complimentary with the cabin, and packaged as a take home pack, but if you turn over this package, there is a difficult to read note attached, stating that these goods would be charged to your account if it was taken home. The Main Dining room we were not impressed with, and the choices on the menu were poor, all meals arrived lukewarm, and lacked vegetables, also Ice cream was delivered to the table already melted. The staff were never engaging and showed no personality. Waiter staff asked to take my wife's cruise card back to the bar, just to confirm to them that she had the soft drink package sticker already attached. On day two we attended the Specialty Asian Restaurant and found the experience was better dining, however the portions were very small, and again the menu seemed lacking very much in choice. On day 3 we attended the Italian Speciality Restaurant, and believed this as being the best dining experience on the ship. This area seemed well managed, and the staff were engaging and friendly. Tender disembarkation, was just horrible on this ship, and it took well over 90 mins from receiving a tender ticket, before we were herded onto a tender. Staff were very sharp with their instructions, and the experience was not pleasant at all. Because of the delays getting passengers onto Kangaroo Island even the all day onboard tours were delayed in getting back to the ship by over an hour. So as you can see, customer service is very poor, and it all seems to stem from their Management right the way through to the staff. This is a shame as the Eden is really a beautiful ship in my eyes. One of the highlights for me, was viewing the floor show "Side Show Alley", which was one of the most entertaining shows I have ever seen on a cruise ship, and all of the entertainment was of a very high quality. Disembarkation was quick and without any issues. In summary, the Pacific Eden, will continue to get bad wraps, until Management take control of their customer service, and poor communication skills. The staff need to be more open and engaging, and the meals need to be delivered hot and tasty, all around the ship. Would I go back onto the Eden, yes I would, because when they get their customer service under control, this ship will shoot straight up onto the P&O leaderboard. What P&O need to do is recognise long term loyal passengers from their sister companies, and provide priority boarding along with the very few VIP guests they offer per cruise. Read Less
Sail Date March 2016
This was my first cruise and I went with seven other girls, two who had cruised before. We went on the Pacific Eden and were really excited until we started seeing all the negative feedback, but decided this was our trip and we would enjoy ... Read More
This was my first cruise and I went with seven other girls, two who had cruised before. We went on the Pacific Eden and were really excited until we started seeing all the negative feedback, but decided this was our trip and we would enjoy being in each others Company. The embarkation was easy, travelling from Sydney Central Station by taxi took about 20 mins and cost around $30. Staff were very friendly, professional and guided everyone in the right direction. Our boarding was delayed 2 hours but ship still set off at 6pm. We were able to have something to eat once we boarded. The food was great, tried most of the restaurants and ate in the waterfront and pantry as well - all really nice, great choice, not big portions but you could go back for more and we never encountered any line ups. The only line ups were at the Coffee/Ice Cream where you paid $3.50 for a small coffee and it was excellent. We tried Salt Grill - superb - food was excellent as was the service. All staff in every restaurant were very friendly, polite, professional. It would appear that P & O took on board the feedback as I or anyone in my group could fault the service. Cabins were very clean, beds and bed linen of exceptional quality. Cabin stewards very helpful, friendly, professional. We went off at Mornington Peninsular for the day - tender process was easy and well organised. Disembarkation was again well organised. Entertainment on board of a high standard and the Entertainment director has out a lot into the shows and all the entertainment crew were fantastic, mingling with passengers and just having a lot of fun. We enjoyed the trivia (in particular the music through the decades) as well as a couple of games of bingo and dressed for each of the theme nights. Overall it was a fantastic 4 nights away. My tip would be to work out what and when you want to eat and book the speciality restaurants as soon as you can - they book out very quickly. Drinks were well priced around $39 for a good bottle of wine, $16 for cocktails etc. We also ordered a birthday cake for our friend at Angelo's restaurant - the cake was magnificent and the staff made such a performance of presenting the cake - it really made the night. Read Less
Sail Date January 2016
This was my 5th cruise with P & O and I had been made unsure by so many negative comments on cruise critic.... not so for me and my travel buddies. the departure was delayed due to bad weather on the previous cruise... P & O ... Read More
This was my 5th cruise with P & O and I had been made unsure by so many negative comments on cruise critic.... not so for me and my travel buddies. the departure was delayed due to bad weather on the previous cruise... P & O could not have been better. notified us as soon as possible and kept our travel arrangements the same but gave us complimentary transfers to Darling Harbour to while away the time until boarding. Room was smaller than anticipated but clean and comfortable.. we had three sharing a balcony on level 9. Yes the room was a little tired and certainly not refurbished but it was all we needed for our cruise... Room staff were very friendly and obliging... couldn't ask for more. Food in both the Pantry which I personally enjoyed as it is much cleaner than the old buffet style of eating... less waste too... so much to choose from, Curry,Asian, Mexican, Salads - Gourmet, Wraps and Sandwiches, Seafood and Meat dishes as well as the Sugar bun.. you could go back as many times as you wanted.. different main course for lunch and dinner... The Waterfront Restaurant was small but the food was beautiful and staff very friendly... you get back what you give... we commended two of our waiters for a Proud award they were so good..Just wish we could have had the same table each evening... and that they had enough staff and time for the waiters to do their small tricks they way they used to... my only down was the entertainment . everything else was great. 4 good shows that we enjoyed over the course of the cruise. lots of bands and groups playing in the bars etc around the ship but we do like our main theatre shows... This is a smaller ship than I am used to but not much of the usual on board activities organised.... Overall, we all enjoyed our cruise and felt that it is what you make of it. Read Less
Sail Date January 2016
Pacific Eden Ratings
Category Editor Member
Cabin 3.0 N/A
Dining 3.0 3.1
Entertainment 5.0 3.6
Public Rooms 5.0 3.8
Fitness & Recreation 3.0 N/A
Family 3.0 3.5
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 3.0 3.5
Value for Money 4.0 N/A

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