19 P&O Australia Pacific Eden First-Time Cruisers Cruise Reviews

Just returned from a trip up the West Australian coast first ocean cruise to experience what a longer cruise would be like. Have recently done excellent river cruises through Europe. The Pacific Eden is a rust bucket with gaffer tape ... Read More
Just returned from a trip up the West Australian coast first ocean cruise to experience what a longer cruise would be like. Have recently done excellent river cruises through Europe. The Pacific Eden is a rust bucket with gaffer tape covering over rust hole on the exterior of the ship and painted over some of the tape was pearling off and you could see the rust holes in the metal. The ship was old and tired light globes not working throughout the ship. Furniture in the Pantry eatery was dirty and not cleaned for a considerable amount of time. Bad smell from rotting food waste coming from one side of the Pantry for the whole trip. Lactose free milk served up had gone off so was the next carton supplied. The food was very average and bland throughout the restaurants. The quantity of food served in the restaurant were very minimal requiring to get extra food from the Pantry after the main meal. Had trouble getting a drink from one of the Waterfront restaurant at dinner asked 4 waiters to take our order and told us they were too busy finally spoke to a manager to get eventually served. The extraction system in our bathroom stopped working for 4 days resulting in the area turning into a sauna when having a shower and still wasn't working when we retuned to port. Although we enjoyed the trip and the crew were very nice how ever the expected standard from P&O was very lacking. Our next cruise will be with another cruise operator. It appears this company is on a cost cutting exercise. Will next time check the reviews before booking. Read Less
Sail Date June 2016
We chose this cruise as we have never been to WA and thought it would be a great way to see Perth, up to Broome and then the Margaret River region. This was our second cruise and we were pretty disappointed. Nothing went majorly wrong but ... Read More
We chose this cruise as we have never been to WA and thought it would be a great way to see Perth, up to Broome and then the Margaret River region. This was our second cruise and we were pretty disappointed. Nothing went majorly wrong but everything was just average. The common areas and dinning have been refurbished but the cabin rooms haven't. They are still old and original style. Whilst there was plenty of variety in food it just tasted average. It was cold or too salty or just didn't taste nice. I lined up for 2hours to get a reservation in the Italian restaurant and it was a big let down. There was only two pasta options and the food was no better then the buffet. They had hyped it up so much, the same with the lady dragon restaurant. Other guests i spoke to felt the same. The gym is great and very large surprisingly. There are a lot of leaks on the boat and the toilets were blocked for half a day which was disgusting. There is not a lot to do on the boat and we found we were very bored. Two of the ports we were due to visit were cancelled due to the swell. I understand the reason we couldn't go ashore but we were still extremely disappointed. It meant another boring day on the boat. I don't suggest getting off at Exmouth, there is nothing to look at. Unless you do the whale shark diving. We had our 6year old with us. He loved kids club which was a relief as there wouldn't have been much else to keep him entertained. If you are looking for a cruise that doesn't have exciting stops and you don't need much stimulation then this would suit you. I suggest going in summer so you can at least swim in the pool and sunbake. Read Less
Sail Date June 2016
Because we wished to see the West coast of Australia, I must say all about the ship was very good, I think those that complain must be a little hard to please. I found the food in the Pantry to be most adequate and suitable for what ... Read More
Because we wished to see the West coast of Australia, I must say all about the ship was very good, I think those that complain must be a little hard to please. I found the food in the Pantry to be most adequate and suitable for what we required, choice was good and I thought the servings were sensible( you can always go back for more if you need to) We Enjoyed the atmosphere and the crew and everybody associated with the Journey were pleasant and helpful. I would love to cruise again. Extremely relaxing holiday, All I had to do was get up in the morning have a shower and decide what to have for breakfast and how to fill in my day. There were so many choices, It would be hard not to be content,. I noticed the crew gave very good attention and service to those who were disabled or older. the rooms were comfortable and clean, the staff kept the room and linen very clean, Ashley and Fred were our room attendants, they were very pleasant and helpful. All in all I did really enjoy myself. Including shore trips. Thankyou Pacific Eden for giving us the opportunity to have a great relaxing holiday. I certainly would do it again probably very soon. Read Less
Sail Date May 2016
Fantastic fun filled girls weekend away..... Thank you Pacific Eden you put on a great Adelaide comedy 3 night cruise. Gosh, where to start, embarking couldn't of been any easier our luggage was taken before we boarded the ship then ... Read More
Fantastic fun filled girls weekend away..... Thank you Pacific Eden you put on a great Adelaide comedy 3 night cruise. Gosh, where to start, embarking couldn't of been any easier our luggage was taken before we boarded the ship then delivered to our rooms. We were upgraded to an ocean view rooms (big thumbs up). Rooms were spotless and smelt clean. Between the 5 of us we were given $125 in credit and 2 soft drink packages straight off the bat that was a great start to the weekend. So the drinking began in the Ocean bar where we met some great friendly staff that looked after us throughout the trip and even appreciated our sense of humour. So a massive thank you to Lanoan and Marie Joy in the Ocean bar and Margaret in the Mix @ Casino bar These guys made our girls weekend the best yet. The entertainment was some of the funniest comedians I have seen in a long time. Two in particular was Jarred Fell and Mr Bingo!. Jarred, Thankyou I haven't had a good belly hurting laugh like that in a while fantastic! Mr Bingo, I have never been a fan of bingo but if every bingo could have their very own Mr Bingo I would go to them all! Oh yes and we won the jackpot so yay for bingo!!!! The food was great we mainly ate at the Pantry so much to choose from and all was very tasty and such friendly and helpful staff. The Passenger Stewards on deck 4 were hard working, friendly and so helpful. So I would recommend to anyone thinking about a weekend away jump on board the Pacific Eden great value, great food, friendly helpful and entertaining staff you would love it as the 5 of us did. We will be back!!!! Read Less
Sail Date April 2016
Having just returned from an 11 night cruise on the Pacific Eden we are happy now to be home . The cruise started out well with priority embarkation witch was great . As the queue to board the ship was quit long . But we were put ... Read More
Having just returned from an 11 night cruise on the Pacific Eden we are happy now to be home . The cruise started out well with priority embarkation witch was great . As the queue to board the ship was quit long . But we were put straight thro . We went straight up to our room Suite 10031 on deck 10 .. First impression was a nice large room although it was dated . We knew this was not a new ship just a refreshed one , but a few more modern furnishings would of been nicer ... Still the large balcony was great with amazing views and fresh air . I don't know how people can have interior room with just stall air for the whole time . The room can with the option of having breakfast or afternoon tea at no extra cost ... Our room stewards Clive and Eddie did a fantastic job at keeping the room clean and tidy , and my wife loved the towel animals that were made for us .. We were supposed to cruise for 4 nyts then arrive at Normea , but we caught the end of Cyclone Wilson ( supposedly ) . and had to stay at sea for an extra nyt and miss out on going to Normea . This really annoyed 98% of the passengers . As it seemed that we had already gone thro the worst of the weather ... Isle of pines was great , and the fact that we were finally off the ship , and could have a swim .. We booked the tour on the boat . Of course it coasted more , but we had an English speaking guide who told us all about the island and the culture .. Worth the $$$ Lifou was good too . Once again we booked the tour on the boat .. This tour was a drive to a local beach again with an English speaking guide . This tour did not stop at sights just talked about them as we passed . Two very silly people on the tour complained continually bout not stopping at the sights . They should of read what sort of tour it was .. The beach was really nice and quite . Mare was so so . Only really went to get off the boat . Nice beach , but $20 return just to go for 30 min swim was a bit rich We really enjoyed most of the shows on the boat , except for the female comedian who got more and more vulgar as her act went on .. Everyone likes to laugh but it was disgusting what she was saying . Only funny if you don't have a brain . The Pantry was ok at the start , then got worse and worse as the cruise went on . I disgusting smell lingered near the entrance as people started calling the trough.. Food was warm at the most never really hot . Waterfront was much better . Just like an RSL or local pub . Did not have a bad meal . Dragon lady was also nice , but very slow service . Salt Grill was amazing . $39 for lunch with 3 courses , Have paid 6 times as much in the city . And the food on the boat was better . The Grill by the pool was also very good .. Pizza for $9.50 good but a lot of people were not happy that they had to pay extra . We got the drinks package for the two of us at $79 a Day .. Touch and go if it was worth it. Disembarkation was a shamble .. with people just doing what ever they pleased and not sticking to the schedule. Once off the boat tho , no real checking of bags or customs . Could of bought anything back , or heaps off booze or smokes . Read Less
Sail Date February 2016
We had a fabulous time on the Pacific Eden. Honestly, it was our best holiday ever. We loved our balcony cabin, lots of room, fridge, lounge area, plenty of storage. The stewards, waiters and entertainment crew were always friendly, ... Read More
We had a fabulous time on the Pacific Eden. Honestly, it was our best holiday ever. We loved our balcony cabin, lots of room, fridge, lounge area, plenty of storage. The stewards, waiters and entertainment crew were always friendly, professional and obviously well trained. Love the renovated areas, the Pantry was okay for breakfast, but we preferred going to the Waterfront for lunch and Angelos or Dragon Lady for dinner. We enjoyed going to trivia and bingo - so many laughs. The shows each night were terrific. I haven't laughed so much in years. Cyclone Winstone stopped us from visiting Noumea and caused a few rough days, but fortunately we were not sea sick. Can't wait to holiday again on this fabulous ship. Read Less
Sail Date February 2016
A total cost of $412 for 3 adults and unlimited food in Pantry and Waterfront for a 2-night cruise Sdy-Mel in a inside cabin. It is definitely value for money. We did not spend any other money during the cruise. We came back Mel-Syd via ... Read More
A total cost of $412 for 3 adults and unlimited food in Pantry and Waterfront for a 2-night cruise Sdy-Mel in a inside cabin. It is definitely value for money. We did not spend any other money during the cruise. We came back Mel-Syd via jetstar costing us $195 for 3 tickets at off-peak hour. Read a lot of negative comments before department and some of them were true but over exaggerated. It is true that food from Pantry and Waterfront sometime average sometime good! Try to avoid peak hour then you can enjoy more. I prefer Waterfront as we are being served 3 meal course but you can also order extra. WaterFront is more relax as only the waiters walking around to serve the customers. Pantry is a lot more crowded and a lot of customers walking around to get food from different counter and the cleaners keep clean up the tables so that the table always clean and ready for next customers... Ice water, tea and coffee is free whole day in the Pantry. Juice is free during breakfast. Breakfast is hot if you get the one they just cooked and transferred to the serving counter. Sometime I ask for freshly made toast when they are not busy. Pantry is a lot busier for Breakfast and Lunch and a lot quieter during dinner as some people willing to pay for extra to try out other restaurant. Tips - eat every meal in Waterfront; if not full or satisfied then head to pantry to top up. Waterfront has ice-cream for desert as well and they taste above average. Cabin is clean and spacious with 2 single beds and one softbed. No fridge - which is mentioned in the booking but not a lot of people aware of it. Except housekeeping was done in the evening for our room as the staff were overloaded! Other common area - it looks good and still feel very new. Pool is crowded on a hot day as the pool is a very small one - definitely not for lap swim! Just keep in mind : this is 3-star (particularly with the cost I paid) and do not overexpect too much.... Work out the food cost if you buy it separately in a normal food court or the RSL type restaurant - then you know you are being served fairly during the cruise! Remember to enjoy the break and do not compare too much! Read Less
Sail Date February 2016
Our first cruise and to be honest I feel as if I will not feel safe to try another. The emabarkation was well organised and the staff very engaging. Cabin was adequate and comfortable. We did not find our luggage for sometime even ... Read More
Our first cruise and to be honest I feel as if I will not feel safe to try another. The emabarkation was well organised and the staff very engaging. Cabin was adequate and comfortable. We did not find our luggage for sometime even though other people's were left outside their cabins. Eventually located it abandoned outside a lift. Neither of us get seasick (previously have been out on fishing boats etc). We did become very unwell but this was after consuming food from the pantry. The food is cold. Bacon and eggs, grilled fish so cold it was inedible. Tried to get a simple salad from the salad section. The top layer of the salad looked good but when served only 1percent contained what was on show the rest was lettuce from underneath. Sandwiches were not available only rolls that had an overload of bread and minuscule filling. Hungry we ate the luke warm zucchini soup. Hours later we were both vomitng. We are both health professionals and suspect the recent "gastro" outbreak was probably more attributed to the inadequate temperature control of the food rather than a virus, fellow passengers had the same complaint. The Waterfront Restaurant served delicious hot meals but was overcrowded and there were long waits to be seated. People trying to avoid the pantry! Sometimes just a snack for lunch is nicer than another sit down meal. Do not even think you will find a healthy salad sandwich anywhere on the Pacific Eden. It is understandable why buffet style has been replaced due to hygiene, however not to maintain food at a safe temperature is worse. Read Less
Sail Date February 2016
I think the reason for the negative reviews on this ship is that people have champagne tastes on a beer budget. I went on a 3 night Food & Wine cruise and really enjoyed it. This was my first cruise, and given the negative press, I ... Read More
I think the reason for the negative reviews on this ship is that people have champagne tastes on a beer budget. I went on a 3 night Food & Wine cruise and really enjoyed it. This was my first cruise, and given the negative press, I decided the best thing to do was go with an open mind. I traveled with 3 girlfriends & we all had a good time overall. A bit of a breakdown: The Room We shared a 4 berth oceanview cabin, which had 2 x single beds, a sofa & a bunk. The mattresses were reasonably comfortable & there was plenty of space to store all our luggage. The bathroom could use some touching up - there was obvious rusting & the shower curtain had mould stains. Could have used a few extra power points (4 girls getting ready at one time could be a challenge) & the TV quality wasn't great. We didn't spend a great deal of time in the room though so we were happy with what we had. Housekeeping was a little frustrating. Towels were not being replaced when left on the floor, & after 3 calls made to housekeeping over the course of an afternoon yielded no results, we ended up finding an unattended cleaning trolley & pinching some clean towels from there. Food Make sure the first thing you do when you reach your cabin is get on the phone & make a reservation at Salt Grill! Yes you pay extra, but it is absolutely worth it. The scallops were the best I'd had & I'm told the chocolate tart deserves a moment of silence. Luke Mangan was also sailing & popped out to say hello to the guests. The Pantry is pretty much a food court, we grabbed some food from there on the first day & didn't really enjoy it, so we stuck to Waterfront for the rest of the trip. Waterfront is lovely. Every time, we were welcomed with a squirt of Purell & never had to wait for a table. We didn't go out of our way to avoid peak times either. Variety in Waterfront is great. I have seen that people have complained about serving sizes - I had no issue, particularly if I was ordering entree, main & dessert. If you're extra hungry, order another serve - it's not going to cost you more! I will note that there were some issues with the food being kept warm on its trip from the kitchen to your table. Service was reasonable. Bircher muesli for breakfast was delish. Bars & entertainment Low points: The Gatsby & Bianco parties. Each person in the band seemed to be playing at a different speed making the music jarring. Apart from a couple of props, there was nothing particularly special about the parties. Service - while bar service was mostly great, there was an issue with a staff member who gave my friend still spring water when she'd asked for mineral water (she didn't specify sparkling). Rather than just swap the bottle, the staff member proceeded to argue with my friend until I pointed out that the bottle said Spring water, not mineral. It was a simple miscommunication - the server made it a bigger issue than it was. High points: The Blue Room - lovely atmosphere & music, a great spot for a cocktail & to enjoy some Jazz in the evening. Trivia - I have never laughed so hard at trivia as I did at the music trivia event with The Alter Ego. Evening shows - love the Mindreader, comedian was great too. The Marquee can get VERY hot - we didn't stay for the show on the first night because we were sweating as soon as we walked in the door. It seemed that a request to the staff fixed the temperature within an hour or so, although I did have to ask each day. A great introductory cruise for this beginner. I don't think I'm a cruise convert & I think I might go for a more upmarket cruise line next time, but P&O still delivered on what I paid for. No Noro Virus either! Read Less
Sail Date February 2016
Our family recently experienced what a horrible cruise is all about. The first moment we embarked on board we were greeted by phantom service - there was no smiles, or hello welcome aboard, nothing. Quite different to what you see on TV. ... Read More
Our family recently experienced what a horrible cruise is all about. The first moment we embarked on board we were greeted by phantom service - there was no smiles, or hello welcome aboard, nothing. Quite different to what you see on TV. One bed was so hard I thought I slept on concrete, the air con was freezing, the thermostat already at max. Then the meals, pantry meal area - opens 3 times daily, less variety and talk about black labelled cheap food, even my dogs eat better than that. The water front dining - preheated food served on the table at 1000 degree plate that will burn your hand and God help me if it was one of the children hand that grabbed the plate. One crew member behind the Bain Marie was so rude, he would raise his voice at you while serving. As far as cleanliness goes, the cabin corridor smells, tops deck full of beer cans soft drink cups etc left there for the entire trip, the steam rooms covered in genital hairs (must be shaving season) and the steam/bath shower is blocked. But with all the negative mentioned there is one positive note. To all P&O crew staff, you need to take a bow to this guy, Percie who takes care of the cabin duty. He is very polite, helpful, full of smile and courteous. Read Less
Sail Date February 2016
Seriously it was not that bad. It is a small ship like a boutique hotel only this hotel floats. The staff from the Stewards to the waiters and entertainers were so friendly and very accommodating. We had a few minor issues which were ... Read More
Seriously it was not that bad. It is a small ship like a boutique hotel only this hotel floats. The staff from the Stewards to the waiters and entertainers were so friendly and very accommodating. We had a few minor issues which were immediately resolved. Just some advice, BYO lanyards for your cruise cards. One card per person, these cards are keys to your cabin and all your expenditure. Using their money kiosk machines you can top up your balance and get your statement anytime of the day or night. The ship may give you some credit towards your card when you first a arrive so don't put all your money in. If you have food allergies please see the maitre de as soon as possible, the menu will be changed to suit your needs. We were not able to use our region 4 dvd but the ship has there own dvd library. There are no library books available so pack up your e-reader. BYO tennis balls, racquets are available just not top of the range. BYO basket ball too !!. Eden has a laundry, it will cost $3 for washing and $3 for the dryer. The iron is in the laundromat, no ironing in your cabin. Bathrobes cost so bring your own. The food in the Pantry and Waterfront was great, eat as little or as much as you want . We enjoyed the variety of foods and sweets and did not need to explore the other restaurants.(Yes were are foodies and are involved in food blogs). BYO snacks such as biscuits. There are no tea or coffee making facilities in your cabin , just head up to the pantry and bring down a cuppa to your room. You will receive a program of daily activities in the morning, take a photo of the program , it is one less thing to carry around on the ship. The only issue we had was communication. Tell us over the intercom if an activity is cancelled, have a seminar on how you run a ship, explain the different types of uniforms we see. For first time cruisers we received a lot of our information from other passengers. Overall we enjoyed our first cruise !!!! Read Less
Sail Date February 2016
We booked the cruise long before we realised it was a renovated ship, rather than a brand new ship, and before it made its maiden journey in Australia. This was our first ever cruise and 4 nights seemed a good idea to try it. We are early ... Read More
We booked the cruise long before we realised it was a renovated ship, rather than a brand new ship, and before it made its maiden journey in Australia. This was our first ever cruise and 4 nights seemed a good idea to try it. We are early 60s. We continued to read the reviews and they were not very favourable slowly improving from a 19% approval to 23% by the time we departed. Like many others we were a little worried, however, we were pleasantly surprised. We had a cabin on level 6, pleasant enough with an extremely comfortable bed (the divided mattress type) and pillows. The shower hot and strong and loo worked. It had a small lounge but unfortunately no fridge. This was an issue as I needed it to keep medicines cold and had requested it a few weeks prior. Fortunately problem was fixed by departure by our fabulous room steward. We only ate at the Pantry and we preferred that concept over a buffet, and we enjoyed the food that we had. We had a few cocktails and bought the soft drink package. We found the embarking and disembarking very smooth and our trip from the ship to Mornington Peninsula and return also well organised. Overall we enjoyed the experience but enough to know that we are probably not 'cruise people'. We were disappointed in the entertainment generally speaking. The trivia games and shows ran for a short time and we did not go to the theme nights. The movies were often very old eg Big, Mumma Mia. We were surprised by how many people have done 20 plus cruises though. The other reason I will never do another cruise is I was very seasick, almost as soon as I was out of Sydney Heads. I had taken Kwells and later tried the tablets bought from reception called Avomine. Sadly, a few hours later I was at the medical centre receiving an injection by the nurse. This was not cheap but I would never complain as it fixed the problem somewhat but I still could not go up to the higher levels of the ship when the seas were rougher. I mention this for people like me that suffer motion sickness easily that the Pacific Eden may not be the best ship to try. Read Less
Sail Date January 2016
This was my first cruise and I went with seven other girls, two who had cruised before. We went on the Pacific Eden and were really excited until we started seeing all the negative feedback, but decided this was our trip and we would enjoy ... Read More
This was my first cruise and I went with seven other girls, two who had cruised before. We went on the Pacific Eden and were really excited until we started seeing all the negative feedback, but decided this was our trip and we would enjoy being in each others Company. The embarkation was easy, travelling from Sydney Central Station by taxi took about 20 mins and cost around $30. Staff were very friendly, professional and guided everyone in the right direction. Our boarding was delayed 2 hours but ship still set off at 6pm. We were able to have something to eat once we boarded. The food was great, tried most of the restaurants and ate in the waterfront and pantry as well - all really nice, great choice, not big portions but you could go back for more and we never encountered any line ups. The only line ups were at the Coffee/Ice Cream where you paid $3.50 for a small coffee and it was excellent. We tried Salt Grill - superb - food was excellent as was the service. All staff in every restaurant were very friendly, polite, professional. It would appear that P & O took on board the feedback as I or anyone in my group could fault the service. Cabins were very clean, beds and bed linen of exceptional quality. Cabin stewards very helpful, friendly, professional. We went off at Mornington Peninsular for the day - tender process was easy and well organised. Disembarkation was again well organised. Entertainment on board of a high standard and the Entertainment director has out a lot into the shows and all the entertainment crew were fantastic, mingling with passengers and just having a lot of fun. We enjoyed the trivia (in particular the music through the decades) as well as a couple of games of bingo and dressed for each of the theme nights. Overall it was a fantastic 4 nights away. My tip would be to work out what and when you want to eat and book the speciality restaurants as soon as you can - they book out very quickly. Drinks were well priced around $39 for a good bottle of wine, $16 for cocktails etc. We also ordered a birthday cake for our friend at Angelo's restaurant - the cake was magnificent and the staff made such a performance of presenting the cake - it really made the night. Read Less
Sail Date January 2016
My wife wanted to take me on this short cruise to see how I would cope on a longer cruise in the future and to determine what my expectations were. We were able to get a good deal on the suite (10030) as it was expected to gave us a few ... Read More
My wife wanted to take me on this short cruise to see how I would cope on a longer cruise in the future and to determine what my expectations were. We were able to get a good deal on the suite (10030) as it was expected to gave us a few priority perks (embarkation / disembarkation / dinner bookings) and a bit more room. Having never done such a cruise I had little to compare to for size of the room - the suite was about the size of a standard Sheraton or Intercontinental Hotel room but with a lot of storage area for stowing things away. The bed was very comfortable (slept very soundly) but the television (which we rarely looked at) was strangely small for the room. The rooms have not been refurbished and look a little old and tired - though some of the furniture looks to have been replaced but not all. There is nice outdoor furniture which is comfortable. Found the curtains somewhat thin so the sun came through at 5am in the morning. Overall not bad. The best part was the two cabin stewards taking care of our room - very attentive, nothing too big a problem and lovely natured. Please note this is supposed to be a refurbished ship recently purchased from another liner - the plaque showed built in 1997. The common areas look to have been upgraded but the living areas i.e. suites had not evidently. There is new paint on the balcony but you can see wires handing down and wear and tear issues throughout. We booked three restaurants - Salt (Luke Mangan), Dragon Lady & Angelos. Salt (1st night) - lovely food as you would hope for from a Luke Mangan restaurant but having been to his restaurant Glass at the Sydney Hilton, you can't compare the service. They need a bit more training about the basics - like taking plates away when both parties have not completed their meal (OK in a cafe not in a good restaurant). Reasonable overall. Dragon Lady (2nd night) - lovely decor but possibly the worst asian food I have ever had in my life. Tasteless (for all items), dry (for what should have been slow cooked beef cheeks) and soggy (for soft-shell crab). The crème brûlée was like an omelette as it was so over done. I thought it might have just been me being precious but after looking around the restaurant and seeing the reactions of the other diners I was not alone. Angelo's (3rd Night) - Service much better than Dragon Lady. The food was no where near perfect but by this stage it was obvious that the food was coming from a central kitchen and the Italian food travelled better than the Asian. Went for another long cooked meal - this too was on the verge of drying out (we were eating at 8:00 so I suspect they had cooked everything in one go for earlier clients). The pasty desert which was supposed to have ricotta in it was empty and dry. The Pantry is the new version of a smorgasbord - they basically break it into different types and serve it too you. We had breakfast here one morning and it was quite alright - nothing to write home about but no issues. We did also get breakfast in our room but it was cold by the time it got to us (along walk to deliver not the waiters fault). As for lunches and dinner at Pantry - very bland, very boring food. I asked the Indian food server (the food was Indian he wasn't) if there was anything spicy and he said "no". Like they were appealing to the lowest common denominator. We also ate at the grill near the main pool - $15 for a bucket of prawns, $3 for a burger, $3 for pulled pork roll and $9.50 for pizzas. Obviously do a better job when cooked for order. All very nice. Conclusion - whoever is in charge over the food needs to have a good think about what they are providing - poor quality for items that simply shouldn't be and boring / bland and dried out food on offer. As for the bars - lots of them of different make up. The waiters seemed enthusiastic though again in some instances undertrained. Management fault again. Blue Room (salsa music) and Ocean bar were our favourites (the later also had morning coffee) with attentive service. There was a very nice fellow who got used to us coming in after / just before dinner at the Blue Room each night and he couldn't have been more helpful. Wish I could remember his name as he was a standout on the cruise - ironically he always remembered our names. We didn't go to the day trip on Moreton Island as I had been there many times previously. They had issues getting people on and off (due to sea conditions) and I heard a few people got sick on the tender transfers but as far as I could see it was very professional with more than enough notices. Embarkation and Disembarkation were no issues for us and again it seemed to be quite professional. Enjoyed but there is room for improvement and obviously what pay for (Salt / Grill) is what you get. Read Less
Sail Date January 2016
Where to start? First time on a cruise and so bitterly disappointed. Following a three hour embarkation delay to disinfect the ship, my husband and I walked up the gangplank into utter chaos;. No one to greet or welcome you, harried staff ... Read More
Where to start? First time on a cruise and so bitterly disappointed. Following a three hour embarkation delay to disinfect the ship, my husband and I walked up the gangplank into utter chaos;. No one to greet or welcome you, harried staff running about the ship, passengers luggage carelessly piled up in the lift foyers and dumped outside peoples cabin doors and a sizable queue of complainants at reception. As we were unsure of protocol, and there was no one to guide us, we headed up to our room. The room was not prepared - no soap, dirty shelving from the last occupants, very little toilet paper, balcony door jammed shut and windows indescribably dirty and our luggage no where to be seen. I flagged down a steward to address the issues and he suggested we look for our bags amongst the mountains of luggage piling up in the lift foyers on various levels(!!!). Our bags didn't show up for three hours and the balcony door took another request to be unjammed to gain access. Our room was not cleaned until the following day. As we settled in we noticed the ship had begun to move (no announcement was made that we heard) so we scurried up to one of the decks to enjoy the view as we left Sydney Harbour. The food was ATROCIOUS!!! Our first meal was at Angelo's. My husband ordered spaghetti and meatballs and received something that resembled a cow pat sitting on a bed of poorly drained pasta swimming in water. It was stone cold and my meal was not much better. Pre frozen fish served cold. Yuck! We didn't receive one meal on board served at a food safe temperature. Everything was tepid at best, and frankly, no amount of heat would save the slop they were dishing up. I ordered a pannacotta that could have doubled as a superball and the creme brulee was so curdled it had the texture of scrambled eggs. When we got to Cairnes we bought a mountain of food and brought it back on board and filled our fridge. The service was ATROCIOUS! - except for our room steward, Nellie, who was helpful and delightful. A request for a pot of tea or second cup of coffee was met with an exasperated sigh and some requests were never met at all. In the end we just stopped asking as it was all too much trouble. At The Waterfront Restaurant i ordered a pork chop that arrived with three shards of bone instead of a chop - cold and overcooked. At The Dragon Lady tables were left uncleared - we spent a lengthy 1.5 hours waiting for our food and surrounded by five uncleared tables. Rumour has it the head chef was 'let go' in Cairnes and the Head Chef for all of P&O was flown in to execute damage control. The result was slightly warmer food. The king size bed in our room was very comfortable and the room/balcony proportion very good. The toilet did back up twice, however, and overflowed once, so maintenance was kept busy. This seemed to be a common problem amongst the passengers. We had a spa bath but the jets looked too rusty and dirty to risk a bath. We did not receive a Daily Schedule until day three and only received the dvd list of movies you could order two days before the end of the cruise. Only the key public areas of the ship were renovated and there were many areas on board emanating fairly unsavoury smells. Most surfaces were left wet and smeary with disinfectant and we could witness staff with masks and spray equipment making their way around the ship. The general purpose pool was out of action upon arrival (and then again later with rumours of faecal matter or vomit contamination) and the Oasis pool was so scungy looking by week two i no longer wanted to swim in it. The last day of our cruise we were informed via a slip of paper under our door that we were to vacate our rooms by SIX AM!!! Our original itinerary had us arriving in Sydney at seven with disembarkation to follow. They were in a hurry to have us vacate to disinfect the ship for the next cruise that evening. The excursions were bliss but a stark reminder of the kind of service and care we should have been receiving from P&O and were not. We feel so ripped off. Read Less
Sail Date December 2015
This was our first cruise and we couldn't have been happier. The ship did show age in some areas, but this didn't mean our experience was affected. The Pantry offered food of club food standard which was fine when chasing a ... Read More
This was our first cruise and we couldn't have been happier. The ship did show age in some areas, but this didn't mean our experience was affected. The Pantry offered food of club food standard which was fine when chasing a quick meal. The Waterfront, Angelo's and Blue Dragon offered great quality food for breakfast, lunch and dinner with good service levels. P & O edge was a disappointment, not what was indicated by promotional material or what was initially advised. Crew really put in a great effort at all times to give us an experience of a lifetime, and trying to get into the Christmas spirit. At times you could tell they were still trying to learn, particularly around thier seamanship when tendering. All in all though we had a great experience. Read Less
Sail Date December 2015
My family and i sailed on the second cruise for the Eden, and i was pretty worried after reading very negative reviews from the previous cruisers. I don't know what ship they were on because I was pleasantly surprised and the ship was ... Read More
My family and i sailed on the second cruise for the Eden, and i was pretty worried after reading very negative reviews from the previous cruisers. I don't know what ship they were on because I was pleasantly surprised and the ship was fine. Good even!! The ship was clean, including public spaces and bathrooms. Of course if you inspect anything closely enough you'll find something wrong, but there were always people around cleaning up. The food was better than i expected. The pantry does have a decent selection, despite what other reviewers have said. I think the trick is to try different things, instead of going to the same counter every night. I never ate the same thing more than once. Salt grill was great, easily the best food on the ship. I found the staff to be 99% fantastic and helpful. Most were extremely friendly and i did not think they were lacking in training. Someone mentioned a lack of drinks lists and receipts - I saw both. There was norovirus and this was unfortunate but is a fact of life. I thought it was dealt with well by staff who stepped up disinfecting efforts and closed the pools. All in all a good holiday! Read Less
Sail Date December 2015
My husband and I spent our first wedding anniversary on this ship. And I couldn't have asked for a better mini break. We had a ball, and can't wait to get on another cruise. We were lucky enough to meet and have luke Mangan cook ... Read More
My husband and I spent our first wedding anniversary on this ship. And I couldn't have asked for a better mini break. We had a ball, and can't wait to get on another cruise. We were lucky enough to meet and have luke Mangan cook for us. His food was as incredible as I had imagined, actually, even better. Angeleos was also delicious, and as it was free I certainly couldn't complain, even though so many reviewers on here have. The Pantry, also, terrific. For the amount of food they serve, I am still surprised how fresh, and delicious it was. The room was dressed beautifully, comfy bed, great air con, fantastic balcony! After reading these reviews I am shocked at how many people could not understand that the staff, new to a new ship may also be figuring things out. I now take my hats off to them again as they no doubt copped a lot of grief from so many whinges only days before my boarding. Absolutely opened my eyes and I cannot wait to get on P &O again!! Special thanks, and appreciation goes out to the staff on this ship, who have given me some of the most wonderful memories. I had the pleasure of meeting some of the loveliest bar tenders, wait staff, and the lovely ladies at reception, and of course, the crazy and hilarious house keepers. You guys are doing an awesome job. The boat looks incredible. Considering we were only on this ships second voyage I can't wait to see how incredible your boat will be next time I hop on!! Read Less
Sail Date December 2015
Sold as a shiny new ship, Pscific Eden was floating chaos. Fresh from dry dock, most of the public areas were shiny and new, yes, but that's where any similarity to The Love Boat ended. The majority of staff on board may have been ... Read More
Sold as a shiny new ship, Pscific Eden was floating chaos. Fresh from dry dock, most of the public areas were shiny and new, yes, but that's where any similarity to The Love Boat ended. The majority of staff on board may have been brand new, but had received little training and functionally ranged from just coping to inattentive and slow, to down right rude. The dining was mediocre at best, in fact we found the restaurants basically unusable. Twice it took 3 hours to serve a 3 course (average) meal, so we gave up and just used The Pantry, a floating food hall. The food here was also average. It varied little each day, especially the breakfast. I never need to see cold bacon and uncooked toast again. The worst part of the experience was the service. Except in our case for our cabin stewards who were excellent. Everyone on board was unhappy. Some cabins had no air con, there was no room service (the phone just rang out). The in cabin movies were in constant repeat and featured such classics as 10 year old episodes of The New Inventors (same episodes repeated constantly throughout the cruise) and week old weather from the US. I tried hard not complain but my patience was tested when I was asked by a member of the reception staff, "well, what do you expect me to do about it?" This was a reaction to my complaint a the fact that The Edge, the ships adventure area with flying foxes, funnel climbs etc was not functioning for the entire cruise. The manager of this 'service' was in a meeting for three days! I queued for 90 minutes to be treated with disdain. The ports we visited were excellent, but there were issues with the tender service. NOTHING ran smoothly. Getting off was slow and disorganised, we almost missed flights. It was a relief to get off. We felt like Guinea pigs on a practice cruise. Full price paying Guinea pigs! Supervisors, managers and chefs were conspicuously absent from public areas. In light of the complaints and chaos they should have been taking some responsibility. I asked for a complaint form but none were available. I approached an officer in a hallway and he literally RAN away from me. On the plus side, some of the entertainment and bands were good. The ship itself is only partly refurbished but quite pleasant. We made the best of our cruise and would cruise again but no way with P&O. I intend to follow this up and have asked my travel agent the same. I'm sure though, that any complaint I make will just be ignored. Cruisers beware! Read Less
Sail Date November 2015
Pacific Eden Ratings
Category Editor Member
Cabin 3.0 N/A
Dining 3.0 3.1
Entertainment 5.0 3.6
Public Rooms 5.0 3.8
Fitness & Recreation 3.0 N/A
Family 3.0 3.5
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 3.0 3.5
Value for Money 4.0 N/A

Find a Cruise

Easily compare prices from multiple sites with one click