20 Royal Caribbean Ovation of the Seas Cruise Reviews for Repositioning Cruises to Asia

Firstly I chose this cruise for the itinerary going to the Philippines but it was changed to Vietnam This was also a place I wanted to see so didn’t cancel Not sure that was a good idea I have been on many cruises and many Royal ... Read More
Firstly I chose this cruise for the itinerary going to the Philippines but it was changed to Vietnam This was also a place I wanted to see so didn’t cancel Not sure that was a good idea I have been on many cruises and many Royal Caribbean I am quite loyal to them but not sure after this cruise The organisation was bad from start to finish from boarding to disembarking The food was the worst I have ever had ranging from cold to inedible I have to say the staff were all amazing and did their best The entertainment was the worst I have seen I have never seen so many walk out of performances It seemed all the entertainers were from Australia and the standard was not the usual Royal Caribbean produced I don’t know what has happened to Royal Caribbean I spent the whole cruise trying to convince other passengers that this was not the normal way a cruise holiday should be and to convince them to give R C another chance but I fear they have already made up their minds If this is the way R C is going to continue I fear I may even jump ship Read Less
Sail Date October 2018
This cruise and the two following cruises on June 1 and June 6 were booked as an offering by Cruise 1st on a back to back basis, AND SHOULD NEVER HAVE BEEN OFFERED TO UK CUSTOMERS. The whole ship, including the food, and entertainment, ... Read More
This cruise and the two following cruises on June 1 and June 6 were booked as an offering by Cruise 1st on a back to back basis, AND SHOULD NEVER HAVE BEEN OFFERED TO UK CUSTOMERS. The whole ship, including the food, and entertainment, was designed and set up to cater for Chinese and other Asian guests, NOT US. SIMPLY NOT UP TO STANDARD AND VERY VERY DISAPPOINTING. Noise level on board and in the Windjammer totally unacceptable from the 4000 Chinese guests. We only found out about an english menu being available at HongKong airport on the way home from other miserable UK guests who, like us had to wait for 11 hours minimum to get the flight home. This menu was never offered to us in any of the 4 restaurants and consequently we did not know of its existence. I managed to get a ships wheel chair for my partner who has limited mobility but when we got back to HongKong at the end of the first leg we were refused permission to take it off the ship to re-board in Shenzhen. THREFORE WE REFUSED TO GET OFF. So we stayed on whilst the ship was moved along with another couple. We did not need our Chinese visas at all AND ALL THE BRITISH GUESTS WHO HAD THE TRAUMA OF GETTING OFF AND ON COULD ALL HAVE STAYED ON BOARD AND NOT BE DISTURBED. SOME EVEN HAD TO CHANGE CABIN. We all had to attend three safety assemblies conducted in Chinese, get three boarding passes, and register our credit cards three times, ALL TOTALLY UNNECESSARY WITH GOOD ORGANISATION AND WE SHOULD NOT HAVE BEEN DISTURBED IN THIS WAY. . The trips off the ship were badly over-priced and I really object to paying USD 14.15 for a single glass of red wine. When we got to Okinawa for an overnight stay on-board the shuttle bus from the ship into the city centre was only advised as running on the evening of arrival AND NO MENTION OF THE NEXT DAY. This would have meant getting off the ship close to darkness. I managed to find out that this was not true and that the shuttle was running the next day and changed my tickets. SOME OF YOUR UK CUSTOMERS WERE REFUSED THIS CHANGE WHEN THEY ASKED TO DO SO. The two theatre performances that we attended were so poor that we walked out both times and never came back. Typical example of the poor food is that when a roast joint was made available there was only gravy, mint jelly and mashed potato available to have with it. No roast potatoes yorkshires, and cooked vegetables, ABSOLUTELY NOTHING. Most days any chips on offer were stone cold in seconds, and of the type offered by Macdonalds, SIMPLY NOT ACCEPTABLE. Read Less
Sail Date May 2018
We had several issues in this trip but the ones that really worth a review are the food and the shore excursions. This was by far the worst food I've ever experienced on a ship, it's not only way below RCCL standards, but ... Read More
We had several issues in this trip but the ones that really worth a review are the food and the shore excursions. This was by far the worst food I've ever experienced on a ship, it's not only way below RCCL standards, but it's below any cruise line standards as well. This was beyond low quality, it's border line with a lack of respect for the passengers, I could not even relate the food to a dollar general type of cruise line, because in those cruise lines I recall having better food than here. The venue is big with lots of buffets but don't let it fool you: they are all repeated, almost no variety, they all have mostly the same. The quality was the worst I've ever tried (see the pic I've attached of what it was supposed to be chicken soup). They only offered 2 kinds of totally overcooked pasta during a 12 night cruise with the cheapest and more common sauces ever (cream sauce and tomato sauce. I've never saw a true pesto sauce or any of the hundreds sauces available for pasta). This remind me more of a college cafeteria than being on a cruise. The food was ALWAYS cold. The rice was so overcooked that seemed mashed potatoes, the "steaks"....that was the fun part. It was hard to figure out if it was steak or slices of a cold cut. It was funny when the chef would ask you "how would you like your steak, rare, medium or well done Madam?". There's no way to choose in a 1/8 of an inch slice of beef!. We went to the assigned restaurants, chef's table which is supposed to be of a higher standard and we also went to the specialties restaurants and they were all so but so disappointing!!!!!!!! everybody on the ship commented on this . I've complained during the trip, I got to talk to someone that was supposed to be the restaurant manager around day 5 but nothing happened. On the last day of the trip I complained again, the girl at the front desk called the manager and he was busy but he was supposed to reach out to me at some point during the evening which never happened. In regards to the shore excursions...we have arranged a lot of private tours for our different stops and then we've realized (thanks to other passengers because the information was kind of difficult to find around and if you don't stuck in your room watching the videos forget it), that RCCL had arranged disembarkation/check out times at the ports according to our decks (no reason explained) and by the time we were supposed to be out it was gonna be 12.50 pm plus immigration time, would have taken out around 1.30 or 2.00 pm!!!!!! BUT we were supposed to be back to the ship around 7.00pm and the trip to the center of the city from the port took around 2 hours each way...so tell me how on earth could we make it? we needed to cancel our pre-arranged tours and book with RCCL because if we did that, we would be granted earlier check out on ports....such a scam I have never expected this from RCCL. The worst thing, on top of that, was that the shore excursions they offered were terrible, I believe they chose the worst and cheapest suppliers in every port without even screening them. In one of the cities we stopped at, the "guide" didn't even know that some palaces were closed on Tuesdays (the day we stopped there). We let her know and she said "oh I never heard that, if you want to go let me know and I will check if it's open or not". Last, but not least, I'd like to mention that it's unacceptable that such a huge ship with over 5000 passengers don't have at least band aids, Advil and Pepto Bismol or those basic OTC meds for sale. I don't expect a boutique type of drugstore, but at least the very basic ones considering it's a long trip with terrible food. All cruise lines I've been to sell these. I've been told band aids could be requested from the front desk, but due to the bad experience of all passengers, you'd have waiting lines of at least an hour regardless of the time of the day. Who would want to wait an hour to ask for a band aid??? This is another thing I find totally abnormal, seeing people complaining all the time and standing for hours in the line. We have another cruise booked with RCCL for December but after this experience we're considering to cancel it. Read Less
Sail Date April 2018
My wife and I picked the Ovation of the Seas for these reasons: 1. Reputation: Despite of some negative comments by others, we have NEVER had a bad experience with any of our RCCL cruises. We are at Emerald Level and just enjoy the ... Read More
My wife and I picked the Ovation of the Seas for these reasons: 1. Reputation: Despite of some negative comments by others, we have NEVER had a bad experience with any of our RCCL cruises. We are at Emerald Level and just enjoy the cruises. (Comparing RCCL to other super expensive luxury cruises is really not fair in my opinion, as I have seen other reviews do.) 2. The Service: Oh my we had such a wonderful stateroom attendant and servers in the Main Dining, Grande Restaurant. The entire staff is wonderful. 3. The Food: Food in the Windjammer or Main Dining areas of Grande was just right for us. Fine dining all the way or quick buffet meal at the Windjammer. 4.Spacious well set up balcony cabin. My wife and I especially liked our view out the balcony and the fact that we enough storage. We liked the armoires around the sofa. 5. Clean Clean Clean: The Ship is always being cleaned. OUR ROOM WAS SPOTLESS and smelled fresh and was cheerful 6. Fun entertainment, plus we had Captain's Club nights with free liquor and entertainment. 7. Large, smooth sailing ship. Sometimes the small ships cant handle the waves, this one can. Bigger the better I say. Sure, small ships may be cozy for short cruises but for being on the open seas we felt safe and comfortable on this ship. 8. We are on this ship for 41 consecutive days. 9. Great affordable price for the cruise. We felt lucky and fortunate to be on this ship. Read Less
Sail Date April 2018
We wanted to try a cruise with more days at sea, this trip also ended in Singapore which I had not visited for a while. Embarkation was so easy. We had selected 12-12.30 and arrived early at 10.45 to drop off our bags. The ship had agreed ... Read More
We wanted to try a cruise with more days at sea, this trip also ended in Singapore which I had not visited for a while. Embarkation was so easy. We had selected 12-12.30 and arrived early at 10.45 to drop off our bags. The ship had agreed that general boarding could commence. We joined the queue, which was quite long but which moved through all the sections quickly. This was well organised and we were on board by 11.30. Pro's -The ship is excellent, new, clean and the crew were friendly. With so many people on board we did not experience many issues with queues. Only slightly delayed some nights for the restaurants, but no worse than other cruises on smaller ships- 5 mins at most. They ware serious about keeping your hands clean which is fine. We did My Time dining which worked well, either mixing with others or sitting on our own. Food was good quality with a great selection. Our cabin was clean, new and the bed was comfortable. Air con was efficient and TV programs fine for me as there was a selection of news channels to keep up to date with the real world. Entertainment, there is always something happening if you want to get involved. Trivia was our addiction and there were events all day, great fun. evening shows were varied, tribute bands/shows, singing/dancing, pianist, comedians, hypnotist and large production called Pixels.Shore excursions were well organised, it did not take long to get off the ship. The bus services were reasonably priced. Cons- Shore excursions centre was not open very long during the day. Not enough information about what is going on other than the activities sheet delivered to your cabin. We passed some great sights which should have been announced. The photographers kept blocking walkways for staging photos. Read Less
Sail Date March 2018
wanted to see Vietnam and bangkok both spoilt by very poor admin.Unless you fold napkins,dance,play trivia there is no daytime activities as they only take about 20 peoplefor water class eg, In Singapore 3000 diamond members got on the ... Read More
wanted to see Vietnam and bangkok both spoilt by very poor admin.Unless you fold napkins,dance,play trivia there is no daytime activities as they only take about 20 peoplefor water class eg, In Singapore 3000 diamond members got on the ship and think they own it and just took over all bars in the evening wher we had a drink before dinner, We missed our day trip n Bangkok because of bad organisation costing us $500 out of pocket as I cant use the ship tours and plan my own. It was a disgrace we were treated getting off in all ports ecept Adelaide and Hobart. The food was not up to the standard we expect fro RCCL, I use a scooter and there was only 2 spots in the theatre for disabled and from Singapore there a lot got on with wheelchairs,scooters,walkers so was very hard to get to the shows unless which is what we did line for over 1 hour to get a spot. The ship is far too big and very badly managed. we are emerald after this trip but no way will we get any higher as we will not travel RCCL again back to Princess for us where you get treated more like a human. Also the drinks are so expensive $17 US fpr aglass of wine in the dining room.the waiters we had would not get a job in the local RSL here. wrong dinners served many times.So to sum up never again on Ovation Read Less
Sail Date November 2017
Great ship that is well maintained, with lots to do especially if you are young and mobile. We are still on this ship headed to Sydney, and in an inside cabin again which we will never do again because of the toilet flushing noise which is ... Read More
Great ship that is well maintained, with lots to do especially if you are young and mobile. We are still on this ship headed to Sydney, and in an inside cabin again which we will never do again because of the toilet flushing noise which is a design fault, but they do offer you ear plugs. On the cruise out of Hong Kong we were on level 10 below the kids club which resulted in us being unable to go back to the cabin during the day with the kids jumping and running around, and of course the toilet flushing that occurs during waking hours starting at about 5.00am - we complained a few times and were moved to a quite balcony cabin. This time, and for the last time, in an inside cabin again - no issues with other ships, but the Ovation has a major design flaw with the plumbing !! Very friendly staff, especially the Captain, Hotel Director, waiters and even our stateroom attendant which I met after 6 days. Would book again on this ship, but not an inside cabin - so diminishing value for money. Read Less
Sail Date November 2017
We had been on the Anthem of the Seas in the Mediterranean in 2015, and had a fabulous time on the Quantum class, and so we were really looking forward to our cruise on Ovation in Asia....but we were very disappointed by RCL First - ... Read More
We had been on the Anthem of the Seas in the Mediterranean in 2015, and had a fabulous time on the Quantum class, and so we were really looking forward to our cruise on Ovation in Asia....but we were very disappointed by RCL First - when we checked in at Singapore, we had checked in online and had everything printed out and ready for a speedy checkin...but they told us that we had to go in a different line to get a photocopy of each of our passports before we could check in. It would have been very easy for us to get copies of our passports ahead of time, but now we had to go in another line and wait while they got photocopies of our passports. Supposedly it was for our North Korea port, but WE NEVER NEEDED them during our cruise! It was just a HUGE waste of time and another line that we had to wait in during the already long and tedious checkin process at the port. After frustratingly waiting in the line to copy our passports for 30 minutes...we finally were able to finish our checkin and get on the boat. My wife and I were cruising with our 4 children - ages 11, 9. 6 and 3 -- and we had interconnecting balconies. The balconies and rooms were very nice and new. The dining was confusing and disappointing as well. We had been on a Mediteranean cruise with a quantum class ship -- Anthem of the Seas - so we thought we would be familiar with the 4 main restaurants -- Silk, Chic, etc... -- and we were able to make reservations at each restaurant and have a unique menu with each one. Well now on this ship RCI completely abandoned that idea and now it was just 4 different restaurant "ambiances" all serving the same menu each night. With more of a focus trying to get us to buy meals at the premium restaurants. It was a diminished experience and many of the guests I spoke to felt the same way and were incredibly confused and disappointed by the dining!! I don't know if the ship was understaffed because it was a repositioning cruise, but there was only 1 trainer in the fitness area, and only 1 nail technician. My wife had to wait until the last day of the cruise to get her nails done because there was only 1 nail technician. And in the fitness area there was an entire room dedicated to spin bikes that was completely unused - except for 3 hours of spin classes during the entire 12 night cruise. Only 3 classes. An entire room of spin bikes wasted. Now come on!! People should be able to use the spin bikes at any time - not just during spin classes! They have an entire gym full of equipment that people can use at any time and potentially be injured. If you’re that concerned about safety - then have people sign a waiver, but don’t let an entire room dedicated to spin bikes go wasted and unused for 99% of the cruise!! On our previous cruise on Anthem of the Seas - you gave everyone a free wristband that they could use to make purchases on board and to unlock their stateroom. That was extremely convenient and better for us to carry around than the normal plastic cards. But on this cruise, they made us pay and we had to go down to guest services to get wrist bands. Another example -- the staff didn't know that we had already signed waivers on our TV in our stateroom, and they made us sign new paper waivers each time. Come on!! You have the technology -- the staff should be able to look up our stateroom, see our picture, and see that we have signed all of our waivers. Just another example of not offering a smooth and easy process for your guests. You watered down everything that has made RCI special, and you are too focused on "upcharging" their guests. You don't even offer surf and turf - steak and lobster dinner for free any more - now it's an upcharge and you make the guests pay for it! Except for our dining staff and stateroom attendant, overall the service and attitude aboard the ship was subpar, and we were so disappointed that I don’t think we will be booking another cruise with RCL - despite being Emerald members. Read Less
Sail Date April 2017
Lots of people who were on this cruise will disagree virulently with what I have written here, that's OK we are all different and this is MY perspective of the cruise based on MY experiences Summary I will not go on another ... Read More
Lots of people who were on this cruise will disagree virulently with what I have written here, that's OK we are all different and this is MY perspective of the cruise based on MY experiences Summary I will not go on another Royal Caribbean Cruise. This ship whilst beautiful is too big and impersonal. Royal Caribbean is expensive and unless they have their hand in your pocket you get only what they HAVE to give you. I never thought I would say it but they make Princess cruises look brilliant SHIP I have to start by saying this is a beautiful ship, it is new and in pristine condition and you don't even feel like you are on a ship, (I felt like I was in a giant shopping centre). This is great news for anyone who suffers from motion sickness. It is also very big with a lot of people on board which becomes obvious when you decide to partake of any activity, it's a bit scary when the cruise line keeps telling you to book activities/ dining / shows "before" you even get onto the ship or miss out. CABIN The cabin was par for the course with a "virtual balcony" , (a large TV screen turned on it's side) . It was comfortable and clean and had plenty of storage and the interactive TV was great, very useful for accessing your account on line without joining the constant 30 min queue at Customer Services. DINING Dining - this is where the experience started to unravel. We had a late sitting in one of the 4 dining rooms, all have the same menu. The food was.....not good! There were exceptions but it was in general poorly prepared mass produced bland and tasteless fare. It was so consistently poor that we gave up on the dining room after day 5 and joined the masses in the Windjammer buffet where the food was at least tasty if not monotonous ENTERTAINMENT There was a distinct lack of spontaneous entertainment eg: the silly interactive events or games at the pool or the poolside band banging away during the day. The shows were good with the performers obviously putting their best into every performance. The show Pixels was a booking only event which is performed in the 270 room, the alternate showroom /activities area at the rear of the ship, most ships have a similar area as regular cruisers will know. The show is heavy on tech effects with robots and lots of lighting effects to support the dancers, I thought the other shows were better but that's just me. The main problem with this show is the room, it is simply too small and poorly laid out to hold such an event. In the entire room there are only about 5-6 rows of seats that have an unobstructed view of the performers the rest of the seats offer very poor visibility to the point where it's almost not worth the effort. SERVICE On the whole the service offered by the employees was exemplary, friendly, courteous and helpful. Hmmmm......I realise cruises are a money making enterprise but Royal Caribbean have turned into an art form. They use the term "valued guest" a lot but as the cruise goes on you begin to realise that unless they have their hand in your pocket you are actually not "that valued". as an example unless you continue to pay it is difficult to get an above average meal. Areas of the ship are frequently closed off for "Private functions", on 3 occasions I was told to get out of an area because a private function was being held...someone was/ had or was going to pay. BARS There are many bars on the ship , if you are even a moderate drinker get a package as the drinks are very expensive. The service at the bars is generally quite slow and frustrating for a number of reasons. The bar tenders are generally very competent but there are never more than 3 to even the busiest bar and they are slowed down firstly by the the large proportion of time consuming cocktails that they have to make but mostly by the cumbersome accounting software that is installed on the tills they have to use. They use a touch pad interface with as an example 20 finger touches with associated waiting/reading/processing pauses between each touch and that's just for 1 can of beer.....damn it's slow and hard work getting a drink sometimes. EXCURSIONS The ship is so big that the regular terminals can't accommodate it so you end up a long way out of town, which is a pity because a lot of the available time in port is wasted in travelling back and forth. The excursions are par for the course on a cruise, expensive and hurried.......follow the number 5 paddle and keep up. If you don't choose to buy an excursion well you aren't a "valued guest" anymore, your on your own big time pal. There is little or no information provided by RC of what to expect at the port , no shuttle busses provided by RC your at the mercy of the sharks outside the gate. My advice is to book with locals before the cruise, lots of people had done this and there seemed to be having no problems. Read Less
Sail Date April 2017
We booked this cruise after we thoroughly enjoyed our first visit to the far east at the end of 2015, we booked an inside state room 12311 with a virtual balcony. It was our first trip on a Quantum Class ship & we were excited to check ... Read More
We booked this cruise after we thoroughly enjoyed our first visit to the far east at the end of 2015, we booked an inside state room 12311 with a virtual balcony. It was our first trip on a Quantum Class ship & we were excited to check out the new features on this year old ship. We spent 2 days revisiting Singapore before the cruise, it feels like an old friend, familiar & comfortable. Embarkation was OK, fairly swift & pain free, in total it took about an hour to get on board from arrival at the cruise terminal. The room was as expected, a reasonable size, plenty of storage, we found the virtual view a bit gimmicky & thought it didn’t really add anything to the room. Some nice touches were the addition of 2 USB charging sockets & a night light in the toilet. There was tea making facilities in the room, but no coffee provided, US & EU power sockets in the room. Beds were comfortable, but very little room to get out down the right hand side of the bed at the end, as it was blocked by a cabinet & I ended up skinning my shins a couple of times. Also, during the night we were regularly woken by a loud thumping, which I think was caused by people flushing their toilets. This may have been just a problem with our cabin as we were right at the back of the ship. The 4 main restaurants décor was of a high standard, the food was reasonably good, new menus each night, with a good choice, but was mostly delivered tepid, not hot. We have never experienced this as a problem on any of our previous cruises. We didn’t really use the Windjammer, it seems quite small for this size of ship & when we did visit, it was packed & we struggled to get anywhere to sit. Also I was quite offended when entering the restaurant, a crew member constantly singing ‘Washy, washy, washy!’ at us. I am a grown adult who understands the need to wash my hands regularly to help stop the spread of disease on cruise ships & I don’t need someone constantly singing ‘Washy, washy, washy!’ as I queue to get in, to remind me. Sorrento’s pizza was good when it was busy as the turnover was high, but when it was quiet, they could be a little on the cool side. The wraps & rolls they did were very tasty & a good alternative to a full blown lunch, especially one from the packed, “Washy, washy, washy” Windjammer! Room service is still currently free, but if you want anything hot (e.g. eggs, bacon, sausages), there is now a $3.95 charge. The internet on ship was much improved over previous cruises we had been on with better coverage & speeds. The bars were generally understaffed, which led to long wait times when they were busy, for example, in the two 70 when there was an event on they had 2 staff & about 30-40 people queuing which took about 15 mins to get served. The Bionic bar had 2 stations & was generally available to mix cocktails, we found it quite mesmerising watching the robots. The Theatre entertainment was variable, some fantastic shows, lots of dancers & great vocals, but also some very mediocre entertainers that we ended up walking out of after wasting 10 mins seeing if it got any better. The Two 70 is an impressive venue, but again a bit gimmicky after the novelty of 6 screens being moved by robot arms wears off. The screens are indeed impressive, but when there are live dancers & singers on the stage with the screens moving about behind them, I found myself unable to concentrate on either, ended up just watching the dancers. The Music hall, Boleros & the pub all had live music going on in the evenings, mostly of a high standard. The staff were all very professional, friendly, willing to help & go the extra mile, but we found that sometimes, they had a manager hovering around in the background ready to move them on. The new onboard activities were great, we booked them pre-cruise on the website & others that didn’t, struggled to get a slot. The ifly was great, the feeling of freefalling without the danger of splatting into the ground at 120 mph, but the ‘flight’ only lasts a minute, still, it was great fun & free. The North Star is interesting, but no adrenaline on this ride, just up & then down, but the views of the ship from up there are great & from an unusual perspective. The flowrider is also great fun, surfing or boogie boarding in a safe, controlled environment. We also tried the bumper cars in the Seaplex and sampled the hotdogs there at the hotdog van, they also had roller skating in the same venue at other times. The solarium was great, but there did not appear to be enough loungers for the amount of people & lots empty, but ‘reserved’ with towels. Nobody was policing the empty loungers. However, the main pool side & upper decks had plenty of spare lounger spaces. This was the first ship we have ever seen lifeguards on, they were at all the poolsides at all times during the day. There was an outside movie screen, but only 25 – 40 loungers able to see & hear the films, this seems very limited for the size of ship & meant we didn’t get to see any films. The promenade was always busy, often with sales table's and crowds blocking it so nobody could get past. It doesn’t seem quite so well laid out as some of the older ships. The casino was huge & Non smoking, the minimum stakes were higher than previous cruises, so we ended up losing more than normal. However, we did see someone win $2800 on a slot machine, it made a lot of noise. Most of the ports were a long way from where everyone wanted to visit, e.g. 1-3 hours drive away & this made for some long days with limited time at the destinations. RCL also made no attempt to inform passengers that in some of the destinations, there were free shuttle buses available to the local shopping area until we reached the port. At one of the ports, there was only the option of 2 RCL shore excursions, with the result of 1500 passengers all going on the same excursion in 40 or so coaches, consequently, it was incredibly busy. If we came back to the area, I would definitely consider doing more research for our own excursions. Disembarkation at the end of the cruise was a trial of our patience, badly mismanaged by RCL. We were misinformed & misled, told to go to our allocated waiting areas, then told to go back to wait in our cabins because there were too many people in the waiting area. It then took us almost 3 hours from our allocated time to get off the ship, through immigration & to our coach for transfer, then another 2 hours to wait for the rest of the coach party before we could leave. This was very badly mismanaged with people pushing in & frayed tempers. Overall we enjoyed our cruise, we enjoyed talking with all the other passengers & staff. We are glad we experienced this new class of ship, but we would only book it again if the itinerary was right for us. Read Less
Sail Date April 2017
Really wanted to visit Vietnam, Hong Kong and China. Getting on board the ship in Singapore was ok, there was a large crowds so you expect a delay. One or two things about this cruise annoyed me, before we went we were told we had ... Read More
Really wanted to visit Vietnam, Hong Kong and China. Getting on board the ship in Singapore was ok, there was a large crowds so you expect a delay. One or two things about this cruise annoyed me, before we went we were told we had to a Vietnamese visa, we had to apply to London for this, but on board they told us we could get a ships group visa for $6.00 each. It cost us an awful lot more than that. The food was good, but having the same menu in the 4 restaurants every night was a bit boring, grant it there was changes to the menu every night, just that the menu for that night was the same in each one. Shore excursions were good, but the one in Da Nang the weather was just too hot. Would have preferred an extra day in Hong Kong rather than Da Nang. It was a pity that there was no formal night as such, don't understand the reason for it they said it was because "it was a repositioning cruise" what difference to that make to the people on the cruise ???? They still want everything any other cruise has. It’s not that the repositioning cruise was any cheaper, at least ours certainly wasn't. The debarkation in China was nothing short of a very very bad joke, it took hours for people to get off the ship and if you were one of the lucky ones to get off early, then you sat on the bus waiting for the passengers who were late getting off the boat. I know Royal Caribbean said that there was only 10 immigration officers when you got off. But the process used by Royal Caribbean was unbelievably bad. Every shore excursion was perfectly handled and efficient, don’t know what happened on the last day - it was like they decided that we were no longer their customers so we they didn't care anymore what happened to us - The staff overall were excellent and very friendly and helpful. Except for Customer Service which at times was a nightmare as very few of the staff were native English speakers. One of the staff told me that the didn't expect so many non Asians on the trip, that was why the customer service staff were Asians. But surely all the management had to do was look at the customer manifestos and see where they came from. Read Less
Sail Date April 2017
This was our first cruise with royal Caribbean and were very excited to do this cruise. The ship was beautiful and never felt crowded. The rooms were well laid out. The shows were excellent and I loved the adults only solarium . Meals ... Read More
This was our first cruise with royal Caribbean and were very excited to do this cruise. The ship was beautiful and never felt crowded. The rooms were well laid out. The shows were excellent and I loved the adults only solarium . Meals were hit and miss the windjammer food was plentiful with variety but usually cold. Hot cooked food needs to maintained at a certain temperature and I always had an upset stomach for most of the days on board, the soups and casseroles were too salty I felt they were penny pinching on the drinks package and toiletries. II didn't think the drinks package was good value for money. The wine at dinner was horrible , it took ages to get a drink if you were on the package and for some reason when we ordered a wine they took our glasses away to fill them so wondered if we were getting what we asked for. If you were paying for drinks as you went they would bring the wine to the table and were keen to offer top ups. Toiletries, No hair conditioner supplied and soap was not replaced daily, was washing with tiny thin bits of soap, when I made a comment on a survey about how frugal they were with toiletries I finally got some hair conditioner and a new piece of soap daily. Apart from penny pinching , overpriced drinks package and average food I enjoyed this cruise but I would look at other options rather than Royal carribbean Read Less
Sail Date April 2017
***AS USUAL, THIS IS A DETAILED REVIEW OF MY EXPERIENCE ON THIS SPECIFIC CRUISE: - This was a repositioning 12 day cruise around Asia, we were a party of 6 in our early 30´s, late 20´´s in 3 different balcony cabins, I got cabin ... Read More
***AS USUAL, THIS IS A DETAILED REVIEW OF MY EXPERIENCE ON THIS SPECIFIC CRUISE: - This was a repositioning 12 day cruise around Asia, we were a party of 6 in our early 30´s, late 20´´s in 3 different balcony cabins, I got cabin 12712. We arrived at Singapore a few days before we embarked and we stayed in a hotel called STUDIO M HOTEL which was a a few hundred meters from Clarke Quay, a very popular área with lots of restaurants and bars, the hotel is very nice and the rooms are very spacious for 2-3 people at most, the room was a 2 level loft, great customer service and great Wi-Fi. First I must say that Singapore is a beautiful city with lots of things to do, very modern, expensive and people is very nice, we really enjoyed our time in the city. *EMBARKATION: We took a Uber to the port, but be careful, there are 2 different port, make sure you ask the right one, in this case is called MARINA PORT, the uber took us to the other one and we almost lost the ship, we basically were the last ones to embark so we had no problema with lines or embarkation, it went smooth, fast and easy. *Port: HO CHI MINH CITY, VIETNAM: I must say that his place exceded my expectations, the city is beautiful with lots of things to do, in this place the ship stayed overnight so we decided to rent an apartment through AIRBNB and we got a beautiful apartment with great view close to downtown; in this place there are many things to do and the city is huge! Make sure you visit the parlament, the opera house (Check the website for shows, there are many, we went to a show called TEH DAR and it was beautiful and cheap, around 25 dlls per person in the 12th row, also make sure you take an uber moto, they are fun and safe! Also make sure you visit all the temples you can, each one of them is beautiful!, also don´t forget to visit the catedral, we also wen to have lunch to a very recommended vietnamese restaurant called Qhna Hang Ngon, it is very good and cheap!! Night life in this city is also very fun and cheap. *Port: DA NANG, VIETNAM: This was the second port of call, there were 2 options to visits in this place: DA NANG or HUE, we chose the first one and we really like it, nothing compared to Ho Chi Minh City but this place is nice, full of nice temples and markets, mostly to shop around for typical vientamese souvenirs, make sure you take the mountain tour, I Heard its great! *Port: HONG KONG: This was the third port of call, in this place we decided to ask for authorization of the ship to stay here and catch the ship on the next port since there was 2 sea days in between, we decided to take advantage of this time and see more of HK and Seoul and I must say it was totally worth it, Hong Kong was by far the best city in all my trip, it has many things to do for all kind of taste, make sure you visit the big budah, victorias peak, also make sure you catch the night light show on the promenade, it has a beautiful view of the skyline, also make sure you visit the observation tower which is one of the tallest in the world, the food is very good, people is nice! Make sure you go to the Wong Tai Sin Temple. I stayed in a hotel called SOHOTEL, rooms are very small but the hotel is nice and it has one of the best customer service ever! Also nightlife in here is very fun. *Port: SEOUL: This city is similar to Singapur but with less skyscrappers, the city is beautiful, the palace is nice, there is a tower that is new and is a must and is one of the tallest buildings in the world also, people here are nice and nightlife is very fun as well; in this port, the embarkation was a pain in the butt, very unorganized and the port is on construction so its hard to find the way in, make sure you take korean instructions with you to get to the port. *SHIP: The vessel is amazing, I have nothing but good things to say about it, the decoration is beautiful, the food is very good, the entertainment is excellent, casino is fun, shows are amazing, especially pixels and beautiful dream, make sure you don´t miss those 2, also live love legs.. There are several games made for adults, make sure you don´t miss them either and also the iFly was so much fun! The only thing I didn´t like about the ship is that the nightclub closes at 3am, in all the other cruises I have been, they close around 5am! One night we were lots of people and there was no music! We had to talk to several supervisors to get the music started, other tan that everything was perfect, buffet was very good, make sure you try wonderland! Its a very nice and different dinning experience, it has an extra cost but its worth it; the cabin was the best I have ever been! It was very spacious, decoration was beautiful, shower and bathroom was also very good and clean and the Stewart was great! Overall I love everything about the ship, the solárium is in the back part of the ship and its inside, I love the decoration in it and the fact that its inside so it doesn´t matter if its cold or if it rains, the solárium its always a good choice! *DINNING: Everything was excellent, I really liked the buffet, there was always something new to try, desserts are good too and the main dinning room was very good as well except for the last night which was horrible, cold and with no taste at all. Never tried the room service. *DISEMBARKATION: Here´s why I didn´t rate 5 / 5, the disembark was a nightmare, very unorganized and it took forever to get off the ship, we took almost 3 hours and a half, we lost our train and there were only a few inmigration officers on the counters, that was another minus on the disembarkation process, I know is not Royals fault but the way they organized the exit was very bad, they need to improve that asap!! Overall, I had an amazing time on the ship, great food, great people, great entretainment, great cabin and great customer service! I had a problema back in Seoul related with Royal and they couldn´t help me which made me very mad, but they gave me a very good compensation for it so at the end everything was good. I will definitely sail with royal again!! By the way, I Heard all but good things for Royals shore excursions on this ship so make sure you skip it and book independent tours!! Read Less
Sail Date April 2017
Did not seem as it as it was This is the first time I have ever been on a RCL ship this big, and the first time I have ever been to Asia. We travelled to Singapore two days before hand and had a great time exploring. When the time ... Read More
Did not seem as it as it was This is the first time I have ever been on a RCL ship this big, and the first time I have ever been to Asia. We travelled to Singapore two days before hand and had a great time exploring. When the time came on the day to be picked up, our taxi was earlier than expected, (11.15 am) arrived at the cruise terminal, bags were dropped off and we were then guided inside. There was a small queue, which went down quite quickly. If you had photocopies of your passports then you were sent to another queue for check in. 1o minutes later we had been at the desk, had our sea pass and sitting in a seat waiting to go through security. (we had previously completed on line check in, added credit card details and uploaded photographs). We went through security, waited in a further queue for 15 mins to go through customs then we were soon our way on to the ship. Easy peasy. As we were on early we were not able to go to our cabins but instead went straight to Michaels Bar to upgrade our drinks package, then headed to Windjammers for lunch. After 1.30pm we went to our cabin which was ready for it and we loved it. Big balcony, plenty of storage space both in the bathroom and bedroom. (Although as others have commented, not a full length wardrobe for paddies long dresses). Bathroom had soap, shower gel, shampoo and conditioner which was replaced on request. Cuts down on wastage. The ship, although it had 4500 passengers, it never felt overly crowded. There were always plenty of quiet areas to sit if you wished, and the overall interior design stopped it appearing huge. Overall we thoroughly enjoyed our holiday. Staff were really friendly and couldn’t be more helpful. We had booked My Time dining before hand, but then could turn up at a different time if we chose to. We never really saw any big queues for those who had not booked in advance. The staff at the desk were great, always tried to accommodate you and matched up similar aged guests. Really enjoyed the food in the American Icon dining room (although it was the same everywhere, it was the staff who made all the difference). Menu changed daily, with some staples kept for those who didn’t want to eat fancy food – French onion soup, waldorf salad etc. Portions were not huge, but that was a bonus as you could always order second starters, mains or sweets. We sat on a big table with different guests each night and met up with lots of lovely people who we arranged to meet later or for dinner on other occasions. One particular area of the dining room our waiter regularly brought out cheese to eat during the meal to accompany the wine we were drinking. We always tried to sit in that area. We were on a full drinks package and regularly had a glass or two of Shiraz with our meal. Toward the end of the cruise they ran out, but the merlot offered instead was just as good, if not better. When we drank in the expensive Vintage Bar, ordered the same wine we had been drinking in the dining room (and not on the wine list in the bar) which the staff did without any problem. Bars were busy thought the ship every night, but we always managed to get served quite quickly. I-fly was a great experience – which we booked ahead of the trip, but we were able to rebook after the 8th day of the trip if we wanted to. When we ate in windjammers it was always busy, but we did find a table, even if it meant sharing. Most people were willing to share and on this ship were willing to talk to you, no matter what nationality (and we understand it was a very mixed nationality ship, with a high proportion of Australians). Food was lukewarm, but I found it changed regularly. Salad stayed the same, but there were many different curries which never appeared on the menu again. It was a matter of looking around, sweets were good to and changed regularly. One day we had a chocolate fountain, while other days chefs were making different sweets in front of you. In the Solarium, again we enjoyed the food, and different from Windjammers, as was the café at 270. If anyone says they did not enjoy the food, then they must be either very fussy eaters or just like burger and chips (which were available to). During the cruise you are given the opportunity to provide any feedback and I would suggest that if you have any issues then do so. I complained that the food was not hot and received a phone call from the restaurant manager. When we discussed it I suggested that even something as warming plates beforehand may help to keeping food warmer longer, and the following meals (both dining room and Windjammers) plates were hot. Some of our colleagues were even commenting on it, so they do listen and will try to help if they can. I am not like some of these previous reviewers who have gone on about the public toilets being clean. I didn’t not hang about long enough to wait, but when I saw that someone had left a glass in the place, when I returned it had gone. As to bins not being emptied – they contain paper towels and people just drop them on top of each other of course they are going to build up – doesn’t mean that the bin is full though – just push them down! The trips however from the ship were not the best. Booked all though RCL and many of the guides were not good. Talked about the cost of wages, buying houses etc. and not enough about the history of where we were. The ports were also quite far away from the destinations with about 2 hours travelling. We met up with some others at night who had just picked up taxis outside of the port and arranged prices and destinations with the drivers and appeared to have a better experience. This appeared to be the same for all ports – including Seoul. When it came to formal nights (3 of them) we dressed up each time as my husband had brought his kilt. The first night there were not many dressed up, but as we enjoy the occasion we did. However, on the 2nd and 3rd nights there were a lot more dressed up. When the ship was on sail days, they were really warm (except one that was freezing, but out of 12-day cruise that is not a problem) we always had plenty of sunbeds available. In fact we would regularly not go out until after 11am and still plenty of choice every where. The 270 theatre at the back of the ship has amazing technology with 6 TV screens dancing about to bring the Pixel show. There are some areas where you sit that you can not always see the dancers on the floor, but they do move about so you get so see the majority of it. (Except when some big plonker decides to move his chair and sit between tables an block your view – selfish idiot). I think the only criticism I had about the 270 theatre was that RCL could have used it a bit more during the day. They had the facilities to screen films outside, but did not always do so, and space was limited, it would be good to show films for children in the 270 theatre. The only thing that spoiled the trip was disembarkation. RCL gave us time slots, which some people changed as they were being picked up on shore. However, on the day, Chinese Customs initially only sent two members of staff, which inevitably delayed the whole process, and we met people who were due off at 8.00 just getting to the gangplank at 9.30. (Chinese Customs did supply more as there were 11 when we got off). With all the delays, everyone was getting panicky and frustrated as RCL were only advising to stay in cabins until your number was called to prevent passageways being blocked. Passengers then just started joining the queue regardless of number, delaying the process further. RCL senior staff should have prevented the guest joining the queue, but instead just allowed passengers to join out of sequence. If they had made guests aware that once outside, you would have to wait on a bus until everyone had arrived then passengers would have been less anxious. In fact, when we got out, we still had to wait at least 3 hours on a bus until everyone had arrived, and it was the same everywhere. The tour companies could not just leave passengers behind. It was the lack of communication from RCL that was a issue. In fact we heard that a physical fight had broken out on the ship when passengers were trying to leave. Overall though we really enjoyed our holiday and it had been the first time for a long time that we were not ready to come home and would happily book this trip again. Read Less
Sail Date April 2017
I chose Ovation of the Seas for the itinerary and the newness of the ship, and the price. With over 4,000 people onboard, it was outstanding to find the restrooms always spotless. The quality and choice of food was very good, although the ... Read More
I chose Ovation of the Seas for the itinerary and the newness of the ship, and the price. With over 4,000 people onboard, it was outstanding to find the restrooms always spotless. The quality and choice of food was very good, although the speciality restaurants were nothing special. The staff were very friendly. The excursions could do with improvement. There wasn't enough information given. Their hop on hop off bus tour excursion in Hong Kong was a prime example. They charged you for the 3 loops, red, green, and blue, but there wasn't near enough time to do all 3 and the ferry ride and sampan ride which were also included. The buses were late picking us up, which cut our Hong Kong excursion very short, this was very disappointing and bad value for money. If they're going to supply an excursion they should ensure that paying clients get value for their money. Disembarkation was chaotic. People had colour coded luggage tags, which determined the time they should present to the gangplank for disembarkation. It wasn't enforced, management were nowhere be seen, and what followed were queues for hours and fights among the guests. It spoiled what was a lovely cruise break. Read Less
Sail Date April 2017
The Good and bad Summary Good As Diamond member there are great extras extras. Member happy hour - four hours daily, exclusive bar. All free with full range of drinks and hors devs Diamond Members only for Breakfast in Restaurant ... Read More
The Good and bad Summary Good As Diamond member there are great extras extras. Member happy hour - four hours daily, exclusive bar. All free with full range of drinks and hors devs Diamond Members only for Breakfast in Restaurant which is a la carte. Service Forgot to put bathrobes, shampoo and conditioner in the room. Forgot to put pillow top on bed which made it really hard until we realised what was wrong. Old magazine falling out of magazine rack which did look good when we first saw the room. Room service prompt to fix these problems especially as diamond club member Breakfast to room waste of time, limited options unless paid options are chosen. Limited room service dinner. Food at buffet rate 7 out of 10, great range of food. Balcony Room Balcony small Narrow layout, could not fit a coffee table Room clean and furniture still new. Read Less
Sail Date April 2017
New large ship which had very pleasant decor. Nightly entertainment was great with lots going on - few bands in different locations playing great music. Acts in the theatre were all good and enjoyable and was about the only time there was ... Read More
New large ship which had very pleasant decor. Nightly entertainment was great with lots going on - few bands in different locations playing great music. Acts in the theatre were all good and enjoyable and was about the only time there was a crowd of people - else where on the ship as in bars and lounges it was not at all busy as you may expect with so many on board. Any que at the dining rooms seemed to move quick enough. But this is where our dissapoinment was - food badly presented and limited menue with a fillett steak and chops COSTING USD 10 - have never heard of this on any cruise we have been on!!! This was our 12 th cruise after having travelled Oceania, APT, Holland America , Cunard and never have we had such uninteresting meals . Same vegetables each night , carrots even cut exactly the same way , tough meat and deserts not looking appealing - no garnish with berries only scoop of melted ice- cream !!! Ordered egg benidect for breakfast and it arrived without the hollandaise sauce -,chicken Kiev with no garlic butter!!! Our meal in Chops was indeed tasty and enjoyable, Jamie Oliver's was ok but didn't need a return visit. Staff tried really hard to rectify our complaint - but the problems were from the kitchen and with over 4000 guests I think to feed the crowd was a priority over delicious meals sadly. All staff were very attentive. Because we have cruised many times we had these to compare with Ovation of the Seas and were so dissapointed with our dining experiences , especially with lots of days at sea. Read Less
Sail Date February 2017
We decided to check out Ovation as we had cruised on Allure and loved it. As Allure will never get to Australia we were hoping that our go to ship might be the Ovation. Sadly, it was not to be !!! We have been supporters of RCCL ... Read More
We decided to check out Ovation as we had cruised on Allure and loved it. As Allure will never get to Australia we were hoping that our go to ship might be the Ovation. Sadly, it was not to be !!! We have been supporters of RCCL for some time but we are now wondering what direction they are moving in and maybe it no longer suits us anymore. Clearly, the ship has been made for the Chinese Market and Children and that is good and i have no issue with that apart from the fact that but it does not work well for the Australian market which go to bars etc etc and less frequent casino's. So let me explain, the embarkation was smooth and had no issue. We got on the ship and looked around. What we saw was fantastic, the 2x pool areas, the Bars like The Music Hall, all the nice decor and rides was amazing. It was lovely but sadly that is where it ended. Our Cabin was nice and i liked the open plan style very classy and clever. The first night we went to American Ikon for dinner and tried to book for the 6 night cruise. We were told you can only book for 2 nights which was a pain but it turned out maybe a blessing in the long run. The service was just terrible and took 1 hour to get bread and water. The food, when finally we got it was the worst i had ever had on my 144 nights on RCCL> I did complain and was told i was not the only 1. We ended up eating at Silk at around 5.15 and managed to get some good staff but could not get a booking between 6 and 8 pm. Seems these times were pre booked from day 1 when we were told you could only book 2 days. We did have issue with a drinks package and went to guest services where a staff told us it would be fixed . However the staff member plain lied to my face. The next day when we went back to check on it we were told nothing had been recorded or done so we went up to the next level where again we were told fibs but eventually made an agreement only to find he had also at least played games with us. We end up paying around $40 per drink on the ship and other people payed more. Apart from that the drinks are now getting way way to overpriced I believe $14 US is too much for a glass of cheap wine. Breakfast which you could order to you room for free now costs $ . Everytime i get on board prices go up and frankly cruising is not the value it once was. Simply they are trying to get you to go to more payed eating places and charging crazy prices considering your fare includes meals. Unlike the Allure where people go all around the ship, on this ship they are gathered in 1 area crating crowds long lines waiting and waiting. It also seems you have to book for a lot of things taking the pleasure a way from cruising. It is becoming more like bleed the cow at every turn We have 3 more cruises booked but they may be the last. Read Less
Sail Date December 2016
This is a great ship to go cruising on and we have just completed a sector from Singapore to Fremantle. We had a large ocean view stateroom that was spacious and more than we had anticipated. Entertainment was of a very good standard and ... Read More
This is a great ship to go cruising on and we have just completed a sector from Singapore to Fremantle. We had a large ocean view stateroom that was spacious and more than we had anticipated. Entertainment was of a very good standard and we enjoyed the many shows. Day time activities were many and catered for all, including many intergenerational family groups that we saw travelling together. The food we were served at the various venues was of good quality and well presented. The only downside to the dining experience was the obvious number of staff that had limited experience serving in the "complimentary" restaurants. It was chaos for the first couple of nights out of Singapore. On our fist night we dined at "Chic", were presented with three different menus that we attempted to order from before the waiter decided he had found the correct one. There were no table napkins, we had to ask for butter for our bread rolls and no wine lists were presented. Iced water was the only beverage offered. On the second night as "Chic" was our designated venue we encountered a long line outside and were told to go upstairs to "Silk" for dinner. They found us a table after some discussion as to why we were there instead of downstairs. The service and presentation was good and we enjoyed the experience. Third attempt at "Chic" proved better and they seemed to have got their act together under what appeared to be supervision from more experienced staff. Overall we had an enjoyable time onboard but coming on to the Australian cruise circuit a few things will have to be improved or they will get a hard time from the Aussies. Read Less
Sail Date November 2016
Travelling is one of my work, I go aboard almost every month. However this trip, I really had some bad experiences and want to share with all the travelers. We left from Hong Kong and cruised to Okinawa and Xiaman, then back to Hong ... Read More
Travelling is one of my work, I go aboard almost every month. However this trip, I really had some bad experiences and want to share with all the travelers. We left from Hong Kong and cruised to Okinawa and Xiaman, then back to Hong Kong. We had a horrible weather and unsmooth sailing. Owing to the bad weather, shows were cancelled most of the night, most activities were cancelled because they have to secure the safety of the performers that I can accept. Since all the entertainments were suspended, we can do nothing but hangout bars. There is one piano bar named " Schooner Bar". It operates daily from 6-11 pm with different performers to play piano. However, surprised me that on Nov 8, I went to Schooner Bar at 6:15pm, I found two tables of ladies were playing Mahjong ( Chinese chips game )while the pianist was performing. I talked to the bartender and requested him to stop those irrespective ladies affecting my enjoyment. He asked me to go to guest service center to find some officers to handle. I went to the guest services centre to lodge the complaint at 6:29 pm. It seems their guest services officer didn’t know how to tackle this kind of question. He tried to make some calls and comforted me that someone is going to handle. I went to the bar and waited till 7:00pm. No officers came. To show my full support to the pianist, I sat in front of his piano and applauded loudly until those ladies felt sorry and left. On the next day , Nov 9, it happened again. One table of ladies was playing the same game while pianist and violinist were performing. I urged to talk to the manager who responsible for the bar. The bar tender called couple times, 30 mins later, I can’t believe how efficient the staff is. A gentleman named Douglas,Beverage Manager ,came, I asked him how come they are allowed to play games in a piano bar that disturbing us to enjoy the performance. Ironically, he replied “That is their right to do that”. “Come on, this is a piano bar, not a game room, I have my right to enjoy the performance too”. “They have their rights to play their game, same theory applies to if someone talk loud in the bar, should I stop them from talking?” I was so disappointed and angry to his response, so I begged “ Could you please talk to them and ask them to switch to other places to play their game because the sound made in the game was annoying” “ Sorry, I won’t do that. You need to accept it is a public area” “ Why you won’t protect your staffs from his work” “ He is doing fine.” A china mainland lady ,who I met her on the deck couple days before, told me she heard “ THE MUSIC OF ANGER” What a shame that being a manager will reply a customer like this. He didn’t even try to do anything but just gave me a negative answer. I talked to some passengers in the boat, I was told it was the worst cruise they ever took. 1) No substitution for the cancelled show. The first night we went to 270, show cancelled and nothing played in the theatre. Not even a singer to sing. 2) Complimentary foods suck. On 14/F, everyday foods are the same, If you want to have a nicer food. please pay. 3) Activities for flowrider , rock climbing and Bum Bum car needed to queue for long. Why can’t it make reservation? Flowrider is the activities I really want to play but I queued for 45 mins, I gave up. Because, everyone can have only 2 mins to play. Surprisingly the IFlow can operate even the bad weather ( because it is charged?) 4) Room cleaning is bad. I took some beers back to the room, after cleaning, the empty bottles were still there. I took a glass of whisky back to the room, after cleaning, the empty glass was still there. The cleaning standard is far behind those 3 or 4 stars hotel. 5) I can only put the thumb up is the attitude of your front line staffs, they are cheerful and helpful. I recorded what happened on Schooner bar on that night, I think no one will accept it happened if you are in the same cruise. Soon or later I will post it in youtube and Weixin to share my memorable cruise. Read Less
Sail Date November 2016
Ovation of the Seas Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 3.4
Entertainment 5.0 3.7
Public Rooms 5.0 4.0
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 3.1
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.3

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