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16 Helpful Votes
Sail Date: June 2016
Europe, of course is great as always Good and comfortable ship with generally good food and entertainment. Guest services is abysmal. Boarded at Oslo. It was raining and no one from the ship came to get the approx 12 of us. The ... Read More
Europe, of course is great as always Good and comfortable ship with generally good food and entertainment. Guest services is abysmal. Boarded at Oslo. It was raining and no one from the ship came to get the approx 12 of us. The port authorities then took pity on us and allowed us onto the boarding area but the ship guys just wouldn't let us in and made us stand in the rain waiting for someone from the guest services to come with our papers. It was only after we protested very loudly that someone finally appeared and let us out of the rain. However no one was there to help us with our bags which we had to haul into the ship, onto and off the xray machines, to deck 4 for immigration, then further still to deck 5 for check in formalities and then finally all the way to the other end of the ship to the cabin. Ship had to reschedule due to bad weather and skip the stop at Zeebrugge where we were to get off so we had to get off two days earlier at Helsinki. Guest services again were not too bothered about any problems this may cause us. Offered us ONE phone call for us to rearrange our schedule. No thanks. We did it ourselves on the net which, of course, they charged a pretty penny for. I asked for a letter from them explaining the rescheduled program so I can lodge a claim with the insurance company. Yes sir we will try and give you something, we were told. But till the last nothing was forthcoming and i have been told to write to the "company" for it. Of course, no mention of any compensation/refund or even any genuine regret at our discomfort. Finally, no one to help with the bags for deboarding at Helsinki. Had to haul them ourselves all over the ship and off it. Wish they pay as much attention to the comfort of the guests as they do to the dining and entertainment. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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