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3 P&O Cruises Oriana Cruise Reviews for Singles Cruises to Europe - British Isles & Western

I selected a farewell cruise on the Oriana, before she slips away to China. I was not disappointed with the ship, she still felt very special, it will be a shame to see her go. The cruise was an adults only, touring France, Spain and ... Read More
I selected a farewell cruise on the Oriana, before she slips away to China. I was not disappointed with the ship, she still felt very special, it will be a shame to see her go. The cruise was an adults only, touring France, Spain and Guernsey in June 2019. Well worth visiting the destinations, plenty to see and do , either using the tour excursions, or being an independent traveller as I did. It was all very safe. I enjoyed the cruise, but wished there had been a few more younger passengers, it seemed to be overrun with the "more mature aged" travellers. Zimmers all around the boat, a shame really. I guess that must be due to the time of year and maybe the smaller boat. The staff were lovely, as always on P&O working so hard and making the cruise a special one. I loved the sail away, great turnout, flags everywhere! Cabin good, inside one, with plenty of room. ~Great bathroom with bath and shower. Entertainment mediocre could do with changing the repertoire, P&O getting a bit boring and predictable with the headliners. Films and screenings, couldn't fault - excellent. Meals and restaurants - very high standard. Enjoyed the entertainments with music in the Crows Nest, some nice acts playing relaxed music - very nice indeed. So all in all an excellent cruise - thank you P& O. Read Less
Sail Date June 2019
There were many issues and mainly to do with the dining experience, members of staff, certain basic food and drinks not being available. First, I would like to advise this was my first cruise. I travelled with my mother, and has been ... Read More
There were many issues and mainly to do with the dining experience, members of staff, certain basic food and drinks not being available. First, I would like to advise this was my first cruise. I travelled with my mother, and has been on many cruises but never P&O. My mother has always referred to the service as being outstanding on every cruise (cruise Maritime, Thompsons, Fred Olsen). First morning, I attended the buffet breakfast area (conservatory) at around 9.30am to be faced with huge queues waiting for hot food, these queues seem to be taking a considerable amount of time to move. I have been to many 4-5-star hotels all over the world and I expect to queue at busy periods but the queue would always move quickly. After observing for 10 minutes while I wait (moved ever so slightly in this time), it was instantly clear why the queues were not moving. The hot food was not being replenished quick enough, now this was simple things like mushrooms, bacon, fried eggs as so on (basic breakfast food that is normally consumed by most people). I queued and eventually selected what I wanted, but the overall wait was approximately 25 minutes. I did contemplate getting more but the waiting time outweighed the hunger. This continued throughout the duration of the cruise, (every day apart from the last day, this was mainly due to me and my mother arriving at 6am so we could disembark early). Day 3 and onwards, again I had to wait around the same time as above only to be told there was no mushrooms today or they had completely run out. One day that stands out, the 5th day 28th July 2017, I even asked the member of staff behind the counter, only to be told there had not been any mushrooms cooked and there is none being cooked. At my amazement, when I returned to my seat, my mother had mushrooms. Clearly, I was lied to and again they had simply run out, bear in mind, we always attended breakfast between 9am and 10am. The staff in the conservatory buffet seemed very under trained and had no idea how to interact with the guest. Not once did they say, "good morning", Good Afternoon", or Good Evening". Most of the time they spent talking amongst themselves, it also seemed they had their own game going on. I like to watch people, several of the staff would look at each other and make some form of facial gesture, the other one would then laugh, this was though they were insulting the guest and this made me and my mother very uncofortable. As a little test, I left my plate on the side of my table, 3 members of staff were just chatting and laughing, the plate was eventually removed after about 15 minutes. I am unsure what uniform the Management wear, but to me it was a clear there was lack of supervision in the so-called restaurant. I also witnessed a waiter clearing a table and rather than sweep the crumbs etc. from the table on to a tray or their hand, with my astonishment they just swept it on the floor, there was still around 2 hours of service left, appalling. Throughout the duration of the cruise There was no draught Larger in the Crow’s Nest, (well this is what we were advised). The first club dining night, our table (55) had to wait around 45 minutes between starter and main course. This was nothing to do with the waiters. I would like to say the club dining waiters were very professional and an asset to P&O. I I have made an official complaint via P&O website. I have received a reply (took 29 days which falls outside their complaints process, and only I feel i only received a response due to chasing twice) which basically told me what P&O set out to achieve (type of mission/vision statement) but nothing on how they will be dealing with my dissatisfaction. There was also no apology for the late response and they had the cheek to advise they would welcome me back on board. I have replied back to still state my dissatisfaction, and guess what no response. I have even called the customer services to be told we can not put you through to the complaints department, you need to send an email (trust me this doesn't work), I was advised a Manager would call me ASAP (this call took place on 6th September 2017 and i m now writing this on 7th September 2017, and surprise, surprise, I am still waiting for a call. To sum up. DO NOT BOOK A CRUISE WITH P&O and look for an alternative operator. Read Less
Sail Date July 2017
This was a first 'taster' cruise with P&O to help me decide whether to book a longer cruise with them next year and also to find out how they compared with the likes of Celebrity, Fred Olsen and Holland America. I'm ... Read More
This was a first 'taster' cruise with P&O to help me decide whether to book a longer cruise with them next year and also to find out how they compared with the likes of Celebrity, Fred Olsen and Holland America. I'm sorry to say that I found the P&O Oriana a very poor experience and certainly won't be rushing to book another cruise with them. Travelling solo meant that I'd paid a 100% single supplement for school dinner quality food, unsmiling service (if you could get any at all) and a general feeling that the passengers were incidental to the cruise rather than the reason for it. A 45min wait for a coffee (after the order had been taken), a main course in the Peninsular restaurant so bad (cold, shrivelled up and with a decidely 'off' taste) that I left all but a couple of mouthfuls with no alternative forthcoming, unappetising and sparse buffet food in the Conservatory (eg., biscuits with no accompanying cheese available), blocked or flooded public toilets and an utterly shambolic attempt at afternoon tea in the Peninsular restaurant on the afternoon we should have been in Amsterdam but were still anchored in the channel waiting for the wind to drop. Most people i spoke to had comnplaints about some aspect of the cruise and some intimated that P&O might not have thought that passengers on such a short cruise were worth bothering about. If so, they need to think again. Read Less
Sail Date December 2015
Oriana Ratings
Category Editor Member
Cabins N/A 3.8
Dining 4.0 3.7
Entertainment 4.0 3.7
Public Rooms N/A 4.1
Fitness Recreation N/A 3.6
Family 2.0 3.6
Rates 4.0 3.9

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