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2 P&O Cruises Oriana Holiday Cruise Reviews

Our first cruise on 'Oriana' was fifteen years ago, and we were so looking forward to being aboard her again, in fact we were hoping that this Xmas cruise to the Caribbean would be wonderful, but it truly wasdn't. It was ... Read More
Our first cruise on 'Oriana' was fifteen years ago, and we were so looking forward to being aboard her again, in fact we were hoping that this Xmas cruise to the Caribbean would be wonderful, but it truly wasdn't. It was quite dispiriting to see how tired ‘Oriana’ is looking these days, with ‘The Conservatory’ (correctly known as ‘The Piggery’) being the worst. Cabinets broken or deteriorated, dirty walls, filthy windows, crockery grubby, and most people eating up there piling their plates to the rafters then leaving most of it. I had to contact the Deputy Captain to organise for our bathroom to be re-grouted, get a new shower curtain to replace the filthy old one and replace the curtains by the balcony as they were badly torn and stained. We had a balcony cabin on 'B' deck & had rather expected it to be better appointed with scuff marks on the wardrobe doors and on the lovely old wood. However, we realise she is now coming up to 21 years of age and even with the refits she’s had, P&O could give her a lot more TLC, as it’s heart-breaking to see such a graceful ship being so neglected. For example the seats in the cinema & theatre should be replaced as they are truly uncomfortable, sunken and grubby, same goes for Anderson’s Bar with the furniture tired, worn stuffing and discoloured, and although the carpets are kept spotless at night many of them are betraying worn & frayed edges. The best bit about ‘Oriana’ is the staff – who we found to be absolutely tremendous, they are the ones who have made our holiday memorable. Food was good and bar prices reasonable. The worst or most disappointing bit? A great many of the passengers, their meanness, the tattoed crude men who couldn't be bothered to dress halfway decently on black tie evenings, the lack of basic good manners, lack of hygiene, many uncouth – not shy about the ‘F’ word around the ship and just their general boorishness. We witnessed drunken behaviour, women in a mad rush to leave the theatre after a show wearing vertiginous heels then falling over and breaking their ankles or wrists. Why rush when they’re on holiday? And why wear stupid high heels when the ship was experiencing choppy weather & was unstable? It just beats me. In the daily newsletter P&O were constantly having to remind passengers about their dress code, to not save seats in the theatre & cinema, to not take their own litre bottles of spirit or their own wine into the public areas & just ask the staff for mixers or coke & the old perennial annoyance of leaving deck-chairs by the pool with towels & books on them, departing for a 2-3 hour lunch, and wondering why fellow cruisers were cheesed off with them when they eventually returned. On formal nights a great many passengers couldn’t be bothered to dress properly so that they were turned away by staff at the restaurant door then they became aggressive, or on the last night not bothering to tip their waiters or just to pass them a £10 pound note which disgusted us. Next time we will have a really good think about a different line (and this sounds snobbish & I don't mean it to) but if we have to pay extra to get away from the “Butlins-on-Sea” crowd then so be it. I paid a great deal of money for this cruise and I feel robbed. With regret I don’t think we ever wish to return to ‘Oriana’. Have to do our homework before our next one as much of what we witnessed was really off-putting. Many of the staff were unhappy and were badly treated by some passengers who you wished frankly you could chuck overboard. I was also shocked that some passengers had had their cruise paid for by the Government then had the cheek to say they thought the experience to be 'not what they expected and their food was rubbish'.   Read Less
Sail Date December 2014
We booked this cruise as we felt it would be a lovely way to celebrate Christmas. We travel with two severely disabled young adults who are our children and have cruised many times, albeit, not with P & O. I have to state at the ... Read More
We booked this cruise as we felt it would be a lovely way to celebrate Christmas. We travel with two severely disabled young adults who are our children and have cruised many times, albeit, not with P & O. I have to state at the beginning of this review, that it is without a doubt, the worse cruise our family has taken. Firstly, I will highlight the good points. The cabins were good and kept totally clean throughout the cruise by our steward, who spoke little English, but was good at his job. Some of the reception staff were helpful and friendly, but some were not. We were allocated a table in the Peninsular restaurant, and, although we would normally use alternative dining due to my sons dietary needs and disabilities, we had to use the Peninsular as food in the conservatory was so awful! During our cruise, there were a number of Norovirus cases, and apparently, due to this, precautions were obviously taken with regards to stopping self service in the conservatory and Alfresco's. We do feel that if the use of hand gel had been insisted upon earlier in the cruise, this may not have happened. It always amazes us that some people absolutely refuse to use the gel that is there to safeguard them! We feel that if there was one member of staff allocated to making sure this was used, it would save problems in the long run. The food in the conservatory was dire. The choice was extremely limited and the themed dinner buffets made it useless to us as all food in there was spicy. The themes were Indian, Thai, Mexican, Caribbean, Country and Western, with no alternatives. We have never been on a ship where the is so little choice. Also, portion control was practised, which again, we have never had on any ship we have been on. This is the first cruise where 3 of our party has not put on any weight at all. On one occasion, I asked for some Cheddar cheese to accompany crackers in the conservatory. I was given a piece of cheese which was approximately the size of half a cheese triangle. I asked if I could have more and was told that was a portion. We accept that the staff had to serve the food due to the virus on board, but many dozens of people felt that P & O saved an awful lot of money on food during the cruise. We also appreciate that some people are greedy and take food they do not eat. This was not the case, the portions were minute. Alfresco was where we ate our breakfast most days. The staff were good, but again, portion control was practised. My son eats only soft food and so a cheese omelette was the perfect choice. The omelettes were thinner than most crepes and although he has a small appetite, we needed to go back for another omelette for him each day. We were served to one piece of bacon and half a tomato. Scramble eggs were being served by the half spoonful. The Peninsular was good and they tried very hard to cater for my children. I cannot fault them at all. As this was a Christmas cruise, we expected the atmosphere to be festive and the entertainment to match the season. This was absolutely not the case! After the first 3 days, I found myself apologising to my family for taking them away from Christmas. Even the staff were unable to disagree that it seemed Christmas was cancelled. On Christmas Eve, it seemed we may have Christmas after all. Santa arrived on deck accompanied by Christmas music. The choir sang and were really good. Later, the crew sang Carols, and the show, 'Jingle all the way' was very festive. Apart from church services, that's where it ended! Christmas day was a huge anti-climax with very little to do. The only difference to the normal days entertainment was that words were added, ie frosty shuffleboard, Rudolph carpet bowls etc. It was pathetic! Christmas dinner in the Peninsular was good and quite festive. I can truthfully say that I have never heard so many people saying that they couldn't wait to get back to Southampton. I am not just talking about the usual moaners that all ships have, but families and people who had travelled with P & O many times. We spoke to many, many people who felt this way and the staff were apologising for the lack of Christmas. I had people who were horrible to my children, which has never happened on any other cruise. I have never been so glad to leave a ship and return home and will never travel with P & O again. I will also not recommend them to family or friends. We feel we lost our Christmas Read Less
Sail Date December 2010
Oriana Ratings
Category Editor Member
Cabins N/A 3.8
Dining 4.0 3.7
Entertainment 4.0 3.7
Public Rooms N/A 4.1
Fitness Recreation N/A 3.6
Family 2.0 3.6
Rates 4.0 3.9

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