We returned last night from what will now be referred to as 'the trip from Hell on the Oosterclunk'. I will start out by saying we have taken 28 cruises on Celebrity, Royal Caribbean, Princess, Azamara, and in the past 12 ... Read More
We returned last night from what will now be referred to as 'the trip from Hell on the Oosterclunk'. I will start out by saying we have taken 28 cruises on Celebrity, Royal Caribbean, Princess, Azamara, and in the past 12 months, two other Holland America ships.
Imagine our disappointment to find that the Oosterdam is in such disrepair that they would offer us an oceanview room on 1st floor right which was filled with 'engine noises' that were evident morning, noon and night...to the point in was in tears and not able to sleep. The ship was apparently full...we were told the only way was if someone left the ship would they be able to offer us another room...we gave up....but after 6 days someone did vacate a room up on 5 and we were able to relocate there. For that we were grateful...however there were other major concerns we found.
Lack of sanitization stations throughout the ship...not once did a staff member offer or remind anyone to sanitize their hands and we were amazed by this considering it is now the new normal on all other ships we have been on.
The nightly line up at anytime dining was inexcusable...expect to wait 20 - 30 minutes and on formal night we waited over an hour...we gave up some nights and headed to the Lido Buffet rather than beg for a table for two...and that had issues of its own....large groups of staff, and spa staff gather and congest the tables so that guests had difficulties finding places to sit. Food choices were very poor...and I would rate food average at best. Steak tough, few fish options even fewer vegetable offerings ...desserts were often inedible.
Staff were not up to par with our other Holland America cruises...and I believe the front office staff are not equipped to handle the many complaints coming their way from disgruntled guests...and there were many we chatted with during our 11 days.
The Oosterdam is old, tired and clearly in need of an overhaul.
When paying for a cruise holiday, one should not have to beg for sleep, an acceptable dining experience or wonder about the cleanliness of the ship due to lack of sanitization by fellow guests...this is unacceptable. We did receive two letters of apology and a small onboard credit on the last day, however by this time our vacation was ruined and we will no longer be considering Holland America for any future cruises.
Please note we have never had to formally complain about anything on any other cruiseline
and I do regret having to write such a review but since I use cruise critic to assist in my planning i hope to offer some insight and consideration for others in making their choice. Read Less