1 Holland America Oosterdam Cruise Reviews for Romantic Cruises to Australia & New Zealand

We embarked in Sydney fron the new White Bay cruise terminal, which was ok but disappointed not to be in Circular Quay. Was not allocated a cabin till checking in despite asking for a good cabin when booking a year earlier. We were on ... Read More
We embarked in Sydney fron the new White Bay cruise terminal, which was ok but disappointed not to be in Circular Quay. Was not allocated a cabin till checking in despite asking for a good cabin when booking a year earlier. We were on deck one , near the bow, but the cabin was ok. We were on anytime dining, the food was not great, there was only 3 nights out of 14 that we could say we really enjoyed our meal. The choice was limited, with only a couple of new items on each night, mostly the same options night after night. Service was not that good, we did eat in the lido each morning, some staff were very good, most were indifferent, not bothered. Same with the bars, some staff were excellent, especially Josef in the pinnacle bar, but some were poor. There was a 15% surcharge on all bar bills, disgusting when you consider the charge of $23 per day gratuities, we refused to pay that and opted to pay half, although wish now that we had not paid anything at all. Entertainment was not great, most of the acts were mediocre, did a couple of quizzes, the piano bar was quite good for a couple of nights but repetitive after that. The excursion charges were extremely high, not good value for money. it was very easy to arrange excursions from the ports, the information centres were very good, helpful and a lot cheaper than the ship prices. We particularly enjoyed Napier and Picton in New Zealand. We did a tour in Rotorua with Mount Tours, booked on the dockside, that was brilliant. All in all a disappointing experience with Holland America and would not sail with them again. Read Less
Sail Date March 2015
Oosterdam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 4.5 3.6
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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