2 Holland America Oosterdam Cruise Reviews for Repositioning Cruises to South Pacific

We have sailed on Holland America many times but this was the most disappointing. Firstly the same cruise a year ago was the same price and was 29 days with 7 more port stops which was excellent. Secondly it appears to us as guests that ... Read More
We have sailed on Holland America many times but this was the most disappointing. Firstly the same cruise a year ago was the same price and was 29 days with 7 more port stops which was excellent. Secondly it appears to us as guests that Holland America is trying to cut costs by reducing the number of staff in the dining room and Lido. We mostly had to wait for a table in the dining room and then when seated the table still was not ready for us. The dining room and Lido staff were fabulous and the food sensational but it took a long time to be served. Another area where staffing seems to be affected was in the number of activities offered each day. This was particularly disappointing where we had 15 sea days. Holland America needs to provide a service to guests wanting to do their own activity planning and organising. The entertainment was as usual excellent. Service in all areas was excellent except for the comment above about the number of staff per guest. Read Less
Sail Date April 2015
Holland America by all accounts have dropped the service level and as we normally use Princess, this was our first encounter with Holland America The cruise companies continual pressure to sell, sell, sell, became very annoying, it ... Read More
Holland America by all accounts have dropped the service level and as we normally use Princess, this was our first encounter with Holland America The cruise companies continual pressure to sell, sell, sell, became very annoying, it happened at the bar, at the shops, at the unprofessional art auctions, and on the tours. The company is obviously hurting and the general view at our eight table dining was not to cruise with Holland America again for many and various reasons. Naturally many will think the cruise line a fine example and had some policies of Holland America been more subtle and less in your face then maybe our view might have been different. Read Less
Sail Date April 2015
Oosterdam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 4.5 3.6
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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