3 Holland America Oosterdam Cruise Reviews for Repositioning Cruises to South Pacific

My husband & i have recently returned from a 22 night cruise from sydney to vancouver, on holland america oosterdam. the cruise was then continuing onto alaska. We were really looking forward with great anticipation to this 22 day ... Read More
My husband & i have recently returned from a 22 night cruise from sydney to vancouver, on holland america oosterdam. the cruise was then continuing onto alaska. We were really looking forward with great anticipation to this 22 day cruise to celebrate our 50th wedding anniversary. We have done many cruises over the past number of years, and have always enjoyed it. We have continued to go on cruises as our preferred holiday, because we have thoroughly enjoyed the 'total' experience. However on this cruise, after one week at sea, it soon became evident that this was not going to be the wonderful trip we had saved for & hoped it would be. my husband became very unwell with a 'virus' that was going around the ship. He started on some antibiotics that we had taken away with us 'just in case' we were unwell while we were away for a month. After spending 3 days in bed, and still no better, he visited the ship's doctor. The infirmary was so busy they were making appointments! He was given a different antibiotic, and we received an account for $us180.00. I would say that at least 50% of the passengers & some crew, came down with this debilitating coughing virus. why is it that cruise ships can't draw in the fresh sea air into the air conditioning system, instead of recirculating the germ infested stale air. Even the so called 'fogging' they say happens at night doesn't fix the problem!!! Washing hands to combat bugs is one thing , but the greater problem is in the air that you breath all the time. The remainder of our time away in vancouver & hong kong was totally ruined because my husband was still unwell & by then i had also contracted the same thing. All we could do was to wish our time away to get back home. On our return home, we visited our doctor who said we had influenza, and no antibiotic would be effective for that. We have both spent the past 4 days in bed trying to recuperate! We will never do another holland america cruise again. We would like holland america to refund us 10% of our cruise cost, (we have written to them, but don't think we will ever hear from them), as we were unable to go to the dining room , the evening shows, or partake in the activities provided on the ship. On the positive side our cabin stewards & the staff were all very pleasant and helpful. Joybells. Read Less
Sail Date April 2015
We have sailed on Holland America many times but this was the most disappointing. Firstly the same cruise a year ago was the same price and was 29 days with 7 more port stops which was excellent. Secondly it appears to us as guests that ... Read More
We have sailed on Holland America many times but this was the most disappointing. Firstly the same cruise a year ago was the same price and was 29 days with 7 more port stops which was excellent. Secondly it appears to us as guests that Holland America is trying to cut costs by reducing the number of staff in the dining room and Lido. We mostly had to wait for a table in the dining room and then when seated the table still was not ready for us. The dining room and Lido staff were fabulous and the food sensational but it took a long time to be served. Another area where staffing seems to be affected was in the number of activities offered each day. This was particularly disappointing where we had 15 sea days. Holland America needs to provide a service to guests wanting to do their own activity planning and organising. The entertainment was as usual excellent. Service in all areas was excellent except for the comment above about the number of staff per guest. Read Less
Sail Date April 2015
Holland America by all accounts have dropped the service level and as we normally use Princess, this was our first encounter with Holland America The cruise companies continual pressure to sell, sell, sell, became very annoying, it ... Read More
Holland America by all accounts have dropped the service level and as we normally use Princess, this was our first encounter with Holland America The cruise companies continual pressure to sell, sell, sell, became very annoying, it happened at the bar, at the shops, at the unprofessional art auctions, and on the tours. The company is obviously hurting and the general view at our eight table dining was not to cruise with Holland America again for many and various reasons. Naturally many will think the cruise line a fine example and had some policies of Holland America been more subtle and less in your face then maybe our view might have been different. Read Less
Sail Date April 2015
Oosterdam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 4.5 3.6
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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