Our first HAL cruise, re-positioning from Sydney to Vancouver. The price was right and there were plenty of sea days which we like. Boarding was easy as there were quite a number of transit passengers that had boarded in New Zealand. Our first impression of the internal areas of the ship were 'Dull and Dark` with a capital D. It has an interior decor that just sucks up the light and makes ...
We have sailed on Holland America many times but this was the most disappointing. Firstly the same cruise a year ago was the same price and was 29 days with 7 more port stops which was excellent. Secondly it appears to us as guests that Holland America is trying to cut costs by reducing the number of staff in the dining room and Lido. We mostly had to wait for a table in the dining room and ...
My husband & i have recently returned from a 22 night cruise from sydney to vancouver, on holland america oosterdam. the cruise was then continuing onto alaska.
We were really looking forward with great anticipation to this 22 day cruise to celebrate our 50th wedding anniversary.
We have done many cruises over the past number of years, and have always enjoyed it. We have continued to go on ...
Where to start. Embarkation - Pouring rain when we got to the port. No cover we were soaked through dropping our bags. Then watched our bags moved to the trollies which were also without cover, by the time we got them they were soaked as well. Great Start.
HAL need to remember that not all their passengers are from the US. Everything on board was aimed at a US market. The quizzes, the ...
We picked this cruise because of the itinery and dates matched our local school holidays, In hind site it was a mistake, and we probably should have gone on another ship that was closer to our demographic. Most of the passengers on this cruise were elderly, we are in our early 40's with two kids.
Its hard to articulate my feelings on this cruise, the ship was nice, the food was nice, if a ...
Holland America by all accounts have dropped the service level and as we normally use Princess, this was our first encounter with Holland America
The cruise companies continual pressure to sell, sell, sell, became very annoying, it happened at the bar, at the shops, at the unprofessional art auctions, and on the tours. The company is obviously hurting and the general view at our eight table ...
This was meant to be a special trip but it did not turn out that way, nothing like the 'excellence' promised. The combination of the ship condition and some aspects being well below the marketing statements was disappointing and only offset by good staff service and a great itinerary.
The entertainment was below par, all overstated show and poor quality entertainers.
Food in the Lido buffet ...
Before I begin, I want to make it clear that Holland America is an above average cruise company which I have travelled with before without incident and with all my expectations being met or exceeded. Normally we travel with Cunard.
We booked a Neptune class suite on the Oosterdam for the Sydney to Auckland cruise last year expecting a great holiday on fine ship with a premium stateroom.
We ...
We embarked in Sydney fron the new White Bay cruise terminal, which was ok but disappointed not to be in Circular Quay. Was not allocated a cabin till checking in despite asking for a good cabin when booking a year earlier. We were on deck one , near the bow, but the cabin was ok. We were on anytime dining, the food was not great, there was only 3 nights out of 14 that we could say we really ...
This was our 9th cruise to date, all on Holland America. The weather was very nice, the ports were lovely & all in all we had a great time. We had a Signature Suite stateroom, on the starboard side of the ship. It was lovely and we were very happy with it. I'll start with the positives:
- excellent service, from our stateroom stewards and from the staff in the dining room. A special ...