8 Holland America Oosterdam Cruises for the Disabled Cruise Reviews

My husband wanted to go on this cruise to go back to many of the spots we had visited while he was in the army. We have sailed on several different cruise lines, but have always preferred Holland America. This cruise offered 2 days in ... Read More
My husband wanted to go on this cruise to go back to many of the spots we had visited while he was in the army. We have sailed on several different cruise lines, but have always preferred Holland America. This cruise offered 2 days in Venice before embarkation. These were very successful. We accidently found out that some tours were offered besides the evening cocktail party at a Venetian Palace. That was also very enjoyable with Bellini’s and heavy appetizers. I told a couple we met who had never sailed on Holland America how they would be impressed as it was a classic cruise line. I was embarrassed as we boarded the ship. There were no wheelchairs, which I needed at embarkation. There was a 300 foot walk. All elevators in the ship had scars and small tears on the walls. There were several broken windows around the public areas. Some windows also were clouded and did not give a clear view. The dining room was half empty when we would eat at the early dinner hour; the food was fine, but seemed to be better in the Lido which offered the same as the ding room with many more additional items. One excursion was changed from moderate to strenuous, and we were graciously refunded our money for that We were given a complementary dinner in the Canaletto because of my husband’s complaints about no wheelchairs at embarkation and a huge lack of help and care for handicapped cruisers during the lifeboat drill. One crew member said they were there for only emergencies. We had an early flight home. One wheelchair was available for debarkation, so another couple let me take it. At the airport we were just left with the piles of baggage in the terminal and there seemed to be no directions on how to find your airline. Read Less
Sail Date August 2018
Average cruise, smaller rooms than most cruises, good service, okay food, great entertainment, big outdoor pool (deep), smaller indoor pool (shallow), kind staff. Our TV circuit kept popping, so we did not have TV for the first 2 days, our ... Read More
Average cruise, smaller rooms than most cruises, good service, okay food, great entertainment, big outdoor pool (deep), smaller indoor pool (shallow), kind staff. Our TV circuit kept popping, so we did not have TV for the first 2 days, our sink would not turn off (plumber had to come and fix it), shower/tub would not drain. I traveled with my husband, my daughter (14), and my mother-in-law. Food to your room takes a bit of time...faster just to get food from the buffet and bring it down to your room. Overall, average cruise, not a lot for kids to do, and not a lot of time spent in the ports. Other cruise ships had arrived before us and we left before they did. Nice, but not luxurious or fancy. My daughter loved the outdoor pool and the basketball court. Not many activities for kids her age. Wish we had more time in the ports. I would choose a different cruise line. Read Less
Sail Date July 2017
Having set sails with RCCL, NCL, and Celebrity, I tried not to set my standard too high because I know that HAL is going to be different and more traditional. After spending a week on Oosterdam, I can break it down and say things that I ... Read More
Having set sails with RCCL, NCL, and Celebrity, I tried not to set my standard too high because I know that HAL is going to be different and more traditional. After spending a week on Oosterdam, I can break it down and say things that I like and dislike. Things I like, 1. the relaxing nature of this cruise. It's very laid back and be as lazy as I wanted. 2. Food quality was superb. I like that I didn't notice anything artificial like food coloring. 3. A lot of healthy food options; from no sugar added items to seafood. 4. Drink pricing was reasonable. For example, Cappuccino was $2.25. 5. Everyone seems friendly and very efficient in their own area. 6. Educational events and shows, especially with BBC 7. Elevators were fast and efficient. i particularly loved the scenic elevators with glass panels facing out of the ship. 8. Refurbishment could be seen and easily noticed, especially at the Lido Market. 9. Lot of movies playing, especially in cabin. 10. Getting on and off the ship was super easy. Things I dislike 1. The relaxing nature of this cruise. It gets boring at some point on a week long cruise. 2. Crew members were friendly but restrained. I felt like they were trained to say so much and that's it. 3. The use of public areas could be improved. I ran out of things to explore. 4. The lack of energy. There wasn't much going on at all. Bars were dead and filled with people taking a nap or knitting. 5. Shows were educational and informative. Not exciting and energetic at all. 6. Comedies were good but PG-13 7. The ship could use more seating area, especially at the Lido Market. 8. The lack of food venues to help breaking up the crowd. 9. Duration at ports could have been better. Ketchikan 7am-1pm was silly. Read Less
Sail Date May 2017
We took this cruise out of Tampa, Fla thirty minutes from our winter residence...We had never used Holland America before... Our cabin #8098 located on the eigth floor in a great place for pool, dinner and lido deck for buffet foods. I ... Read More
We took this cruise out of Tampa, Fla thirty minutes from our winter residence...We had never used Holland America before... Our cabin #8098 located on the eigth floor in a great place for pool, dinner and lido deck for buffet foods. I saw a lot of really old people using scooters and walkers and wheel chairs...Never saw the entertainment director at the pool.The pool two of them had a 10 person compacity, very small. Lots of smokers surrounding the pool area. The cabin was a good size,BUT mold in several places on the shower curtain, the refrig ottom and the glass in the deck... The food the first night in Main dining seating, sent the steak, so touff could not cut with the knife, Chose chicken instead and it was OK. Lido deck for breakfast,eggs always cold,sausge and potatoes too. The only get a good breakfast was to wait on line for a omelet. Coffee machines worked sometimes same with the ice tea machine,always being worked on.. The third night we were all awaken by a alarm, that was put off by mistake,followed a 3 minute via loud speaker speech from the Ship Captain. We went o Mexico Cuzamel nice port, Honduras,not so nice port,Guatemala and Costa Maya Mexico. Excursion were informative and fun, again lots of really old people..Remember I am 70 they were OLD !!!!!! The shows mid ship were great the shows in maintheater were terrible. The Movie theater was great.. The ship needs to be put in for repair and spruced up...This is our eleven ships and can pretty much can compare.This ship needed help. the crew were great. The digatal workshop was superior Read Less
Sail Date March 2017
I was so excited to take my friend with me to see Greece, especially the islands. I am 72 and my friend is 70 and has claustrophobia so we decided to spend some extra money and get a Neptune Suite. We were so excited until we arrived at ... Read More
I was so excited to take my friend with me to see Greece, especially the islands. I am 72 and my friend is 70 and has claustrophobia so we decided to spend some extra money and get a Neptune Suite. We were so excited until we arrived at our room. I couldn't believe it was a Neptune Suite it was so much smaller because about a fourth of the room was taken up with a handicapped bathroom. It had a shower you for wheelchair person to sit and be hosed down, and lets the water get on the floor-slippery, dangerous to us. The bathtub was so deep we had to hang onto the handicapped rails to actually climb into it. We both almost fell a few times, made this a problem for us as well. The curtains were on electric button so you had to keep them either closed all the way or open all the way. With the sun beating down it made the room too hot when open during the day, and the view was basically tunnel vision so you could watch the water move from the engine. The cruise itself was good but the room was a nightmare for us. Read Less
Sail Date October 2016
This was our second HAL cruise. It may be our last. We had taken this cruise five years ago on the Norwegian Pearl, but this time we wanted to try HAL as a previous repositioning cruise with HAL was very nice. We thought the food and ... Read More
This was our second HAL cruise. It may be our last. We had taken this cruise five years ago on the Norwegian Pearl, but this time we wanted to try HAL as a previous repositioning cruise with HAL was very nice. We thought the food and service might be better than on the Pearl. We were right about that. It was what we didn't know that would have caused us to choose the Pearl again. DEPARTURE HOTEL We always fly in a day before the cruise and out the day after a cruise primarily because my wife does not have a lot of stamina as a result of a medical condition. This time we chose the Mayflower Park Hotel in downtown Seattle and loved it. We took the train from the airport to the hotel, which has the advantage of being both very inexpensive and ending in the mall next door to the hotel. Fortunately the ride was on a Saturday afternoon and the train was not crowded - there is really no place to store Pepto and Bismal, our very large, very "findable" hot pink suitcases. (This was their first trip with us and they provided many a laugh while never being hard to spot in the sea of suitcases!) The hotel is about 5 blocks from Pike's Place Market. Being Mother's Day weekend the market was more awash in flowers than usual. We love street vendors, and we found a wonderful leather bag to replace one we'd bought 18 years ago in St. Thomas. EMBARKATION The Mayflower's van vendor is wonderful, and they delivered us to the ship at about 11:15 a.m. We were in our room by 11:45, and eating lunch by 12:15. STATEROOM We stayed in 6175, which is a handicapped aft suite. It was a wonderful room, with more room than the three of us needed. I have never seen so much storage! It was nicely appointed with excellent craftsmanship (I'm a woodworker, so I notice such things). The bed was excellent. The window was quite big with a wonderful desk in front of it and sash big enough to sit in. The balcony was very large with a table, 5 chairs and a chaise lounge. Previous reviews I'd read had warned that there is virtually no overhang over the balconies on deck 6 aft and that proved to be a handicap on the few times it rained during the cruise. I would have loved to have had the corner suite next door so I could have seen "around the corner" on the wrap-around balcony, but the very nice folk that stayed in it had booked before I. We had never sailed in an aft cabin. Though I don't care to not being able to see where we were headed, the advantage of very little wind as the ship moved through chilly air was nice indeed. The biggest disadvantage, at least on the Oosterdam, was at Tracy Arm. The captain got us there just fine, but once there he kept the ship pointed forward for a short time, then turned it around and promptly left. We only had moments to see the glacier and the harbor seals on the ice. Had I known that's what he was going to do I would have fought the crowds and gone forward for a while. Our room stewards Joe and Tree were just exceptional, astoundingly wonderful, beyond words, etc. DINING The food in the main dining room was excellent - almost every dish was as good as one could get anywhere. The service was mostly good except at lunch a couple of times. The Pinnacle was mediocre, crowded, with inadequate seating, and it always closed before the posted closing time. We always had our "first breakfast" via room service ordered for 6 a.m., and it always arrived at 5:30 a.m. It was quite tasteless. We were thankful for the order forms we filled out the night before and hung on the door, as room service did not answer the phone one single time on our cruise. As a result, we consider HAL's claim that food is available 24 hours a day just so much hot air. If you are hungry after about 8:30 at night, your menu choices are pizza and ice cream, at least until about 11. After that, forget it. We learned quickly to buy food in port, or get extra yogurt at breakfast for those late night snacks. What became amusing, but nice, was that later in the cruise coffee that we didn't order started showing up about an hour after breakfast was delivered. ACTIVITIES AND SHIP SHOPPING The "activities" were a source of derision, especially to our 20 year old daughter. It reminded me of the days I have visited folks in adult daycares. But, I don't go on cruises for ship activities, so that might explain why I thought they were so funny. My girls are professional shoppers and it didn't take them long to explore, then dismiss shopping on board - they forgot swimsuits and were out of luck as there were none. For me - no bandaids or (few) toiletries or socks or underwear? Wow. I've gotten on ships before with little or no extra clothing - on purpose - to just buy it there without having to bring a big bag, and it's a good thing I did not try that on Oosterdam! ENTERTAINMENT The one show we went to was ok; the female lead singer was very good, and some of the dancers were excellent. The routines were a mixed bag from mediocre to quite good. The comedian, Julie Barr, was quite funny. PORTS We love any port in Alaska and either shop or just walk around town visiting with locals. When shopping we avoid the cruise line's in-pocket shops and seek out locally owned places. Sitka is wonderful, as there are only about 3 places affiliated with the cruise lines. We found an amazing piece of whale bone art at Sitka Rose Gallery, and I could have maxed out a credit card or two there. (The piece beat us home to Oklahoma too!) The walk to, and around the national park in Sitka is stunning and not to be missed. I loved Sitka so much that I am going back in August for a week just to fish and hang out. There was a native art place in Ketchikan back from the harbor near the Creek Street shops that had an amazing piece of marble bear and seal (I can't remember the name of the shop), but ma wouldn't let me spend $4,000 on a rock! Darn. I'm still thinking about tracking the place down and calling them to get it. The State Museum at Juneau is small, but fun. One of the displays was a spoof and I felt rather silly after saying "Oh, give me a break" several times, then seeing the explanation outside the room only upon leaving it. We love shopping in Victoria, but unfortunately our favorite shop closed down/changed its inventory "because the younger generation does not care for fine woolens" drats. However, as I've detailed below (and noted that cruise reviews for the week before ours say the same thing), don't count on anything happening in Victoria as there is not time there- a pox on HAL! If you do get a little time in Victoria the taxis are half the cost of ship-provided transportation, and there was absolutely no waiting for one either to get to town or back to the ship. THE "YUCKIES" This ship had some mechanical issues. The toilet seemed to have a mind of its own re: flushing. Some of the time flushing occurred successfully upon pushing the button. Other times it might flush five minutes after pushing the button. Many other times it would flush an hour later. And at least 6 times it would not flush at all and we had to call maintenance. On one visit the tech actually admitted that they were having system problems all over the ship and whole sections would become inoperable because of "air locks". I asked a few of our neighbors if they were having problems, and all said "Oh, yes." I found it odd that most of the propulsion came out of the port side propeller. I even asked the captain himself about it and he gave me some nonsensical mumbo jumbo; I didn't care until it became obvious that the ship was running slow everywhere it went. We sat for four hours outside the Sitka harbor while they repaired "a problem with the anchor." Apparently it wouldn't come aboard. They only managed to make up 2.5 of the hours, so we were late getting into Ketchikan and lost that hour and a half in that port. As other Oosterdam cruisers have reported, we left Ketchikan half an hour ahead of the Norwegian Pearl, but the Pearl passed us late afternoon. We got into Victoria an hour and a half late and saw the Pearl already docked and unloaded on time. We ran into a local who claimed his brother was a harbor pilot, who explained that Oosterdam had a history of running late; that the pilots thought it was because the captain wanted to collect his fuel savings bonus, and that none of the cruise lines wanted to stop in Victoria anyway but were required by law to do so. Who knows if this is true or hogwash, but at any rate, the whole is not a positive. The end result, whether because of ship issues or captain's motives, we lost a lot of time in port. So, if I ever go HAL again, I will assume that the itinerary is probably baloney. DISEMBARKATION Walked right off at 9 a.m., found our suitcases immediately, and were outside in the van back to the Mayflower by 9:30. SUMMARY The food was worthy, the cabin extremely nice, and most of the service was outstanding. However, if we do a third Alaska cruise, we will go on the Pearl again, or try some other line. Toilets are things one only notices when they don't work, and dishonored itineraries left me feeling less than comfortable about trying this one again. Read Less
Sail Date May 2012
After some 15 cruises with Princess we have recently become unhappy with some of the changes be made by them and decided we would reach out to HAL and see if we could find a new home with them. We thought that they catered to an older and ... Read More
After some 15 cruises with Princess we have recently become unhappy with some of the changes be made by them and decided we would reach out to HAL and see if we could find a new home with them. We thought that they catered to an older and perhaps a more sophisticated demographic which we found to be quite incorrect. We looked forward to our Chirstmas cruise on the Oosterdam but unfortunately we left the ship quite disappointed. Likes: Friendly officers & crew Well trained and friendly PSD staff Easy Check in Meals generally tasty Breakfast dishes excellent Good buffet lines Complimentary after dinner specialty coffees albeit not brewed Linen hand towels in public restrooms Gents being handed jackets on formal nights Santa Gifts for children on Christmas Balcony furniture Table fully set in MDR Size and shape of coffee cups in MDR Brewed coffee in MDR and throughout the ship....free No steward carts in hallways Very comfortable beds Towel animals on bed each evening Full hot breakfast available from room service Wine stewards in MDR Not being hustled for drinks around pool areas Scooped ice-cream available free Juice available free in buffet Fully tiled cabin bathrooms Medicine chest in bathroom Glass holders in bathroom Adjustable table in cabin Coffee, tea, cookies set out for bridge players and CC meeting Dislikes: Tables in outdoor bars and buffet areas left un-bused and dirty for long periods Unexciting production shows Lack luster entertainment No Laundromat Closing of MDR on sea day for Mariner's luncheon MDR closed on port day, no help for H/C person in Lido buffet Very crowded MDR for dinner Dinner service extremely slow; dinners took full two hours each night Number of out of order fixtures in public restrooms bathroom Small atrium No refund of FCC after 4 years Very small accessible cabins No onboard wheel chairs for disabled; must rent at cost of $200 for 7 days Very limited shops and boutiques Crow's-nest Lounge used for too many activities...coffee bar, library, dance classes, trivia contests, internet lounge, meeting room...... Large columns blocking views in Vista Theatre Glasses and bottles in pool area Poor condition of Lido poolside lounges. Very limited cabin closet space Bath soap, shampoo and conditioner in dispensers Limited drawer space Very small ice buckets....ice melted before happy hour Cabin fridge used for mini-bar Wines more expensive than other lines Running out of pool towels in late afternoon Dinners often cool Meat often tough Smoking including cigars permitted Onboard activities poorly organized and equipped No note paper in cabin Dirty glasses not removed from cabin in evening. San Diego is such a poor terminal non US Citizens, including Canadians MUST report to USINS at 0645 with passports, not withstanding HAL and INS having passport and NEXUS information months ahead. Gentlemen allowed in MDR at diner in shorts and t-shirts. Read Less
Sail Date December 2011
Its been five years since my last cruise experience - also on Holland America. During that time, I became what one would call "partially disabled" due to repeated leg surgeries. I've learned to see the world from a different ... Read More
Its been five years since my last cruise experience - also on Holland America. During that time, I became what one would call "partially disabled" due to repeated leg surgeries. I've learned to see the world from a different perspective and consider myself fortunate in that I can still walk, though I require assistance. However, I did require a room with handicapped capabilities (toilet, shower, etc. and a peculiar issue with my infirmity is that it limits the types of chairs I can sit on to those with arms. All in all, when my partner and I booked this short cruise as a kind of test to see if I could handle the challenges, we didn't foresee too many issues. The first thing I need to say about the Oosterdam is that I have the unusual perspective of having sailed on the ship shortly after she went into service and now 5 years later. I have not travelled by vessel in between. The ship has not aged well. HOA needs to freshen the look, change most of the carpeting, polish the brass in the elevators and update some of the public spaces. I understand that may take it out of service for a week, but 5 years without time in the beauty shop shows! Back to the original topic at hand, however. We had some expectations for the cabin that were evidently completely incorrect. When we travelled in past years on some NCL ships, we noticed that their handicapped rooms were substantially larger than other rooms in the same class. Not so for HOA! There was clearly space for a wheelchair to maneuver, but that extra space was taken away from the already sparse storage. Additionally, while HOA is known for their roomy bathrooms with tubs (I couldn't step over a tub to take a shower), their handicapped bathrooms are claustrophobic with the space for only a small flat shower. The toilet might work for most - it is high and rails help with leverage, but the architecture made all the pins and screws in my leg dig into my flesh as soon as I tried to make use of the - well, you get the picture. Strangely enough, the public handicapped facilities are not raised, so those of us who cannot raise or lower ourselves without difficulty are in trouble. Seating in the various showrooms is another issue. The Vista Lounge has a row designated as "handicapped". However, on inspection, all the seats are sloped downward so anyone who tries to use them will likely fall to the floor or be unable to raise themselves. For strange disabilities like mine that make me dependent on only chairs with arms, there are groups of those chairs in front that can be accessed without using the stairs (another problem in raked houses), but you have to get to the room at least a half hour early to claim the seat. Saving the best - or most distressing indignity for last is the issue of off-ship encounters at ports of call. This problem, I'm sure, is not limited to HOA - and they acknowledge it up front. But the inability to use the tenders or most if not all of the shore excursions because their physical limitations conflict with my physical limitations was certainly distressing and clearly limited enjoying the full benefits of the cruise. I've heard that some ships now have wheelchair accessible tenders which is certainly a step in the right direction. I also acknowledge the fact that HOA and other cruise lines are dealing with countries and infrastructure often not responsive to people with physical limitations, but no effort seems to be made to remediate this issue and it certainly put a big damper on my enjoyment of the first in five year trip. Read Less
Sail Date November 2008
Oosterdam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 4.5 3.6
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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