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6 Oceania Vancouver Cruise Reviews

Our first cruise with Oceania, and second cruise overall. Service was excellent. Lots of nationalities on board and they gave a really welcoming feeling. They also cared about the guests : when my wife got seasick, several asked her, ... Read More
Our first cruise with Oceania, and second cruise overall. Service was excellent. Lots of nationalities on board and they gave a really welcoming feeling. They also cared about the guests : when my wife got seasick, several asked her, the next day, if she was feeling better. Catering was also very good, even excellent in the speciality restaurants. Only two remarks : 1) We found the Terrace Cafe on deck 9 to be very draughty. When doors where simultaneously open back (terrace) and front (pool side) a cold wind blew through the restaurant. 2) several times unripe fruit was served. A pity and a waste of food. We had the impression that the itinerary and timing were not high on the priority list of Oceania. At least twice we arrived at noon in a port, with excursions starting at 12:15. Instead of being able to view the arrival, this forces people to be in a restaurant instead. The biggest disappointment was the passage of Seymour Narrows. While the daily newsletter addressed and documented it, the captain was more honest in his announcement : it was planned for 2:00 AM ! In other words : in the dark. Yet, when we'd stayed in the nearby village of Campbell River, we'd seen cruise ships during day time. You understand our disappointment. "Luckily" we actually woke up shortly before and were on our terrace : but the only thing we saw, near the ship, in the lights of it, were at least 10 dolphins following at short distance. Poor pictures, but at least some exitement. Actually, we cannot recall having heard the cruisedirector mention anything about the interesting things along the route. Quite a difference from our first cruise. But everybody was clearly informed about opening hours of boutiques and casino. To show were the priorities were. Read Less
Sail Date August 2017
Our cruise began inauspiciously with the Oceania staff at the airport having no record of our booking the cruise. But after being shown the confirmation, the response was impressive. We were guided by two employees -- one in charge of our ... Read More
Our cruise began inauspiciously with the Oceania staff at the airport having no record of our booking the cruise. But after being shown the confirmation, the response was impressive. We were guided by two employees -- one in charge of our bags -- to the taxi stand and sent on our way to the ship. This set the tone for the entire cruise. The staff onboard was superb, always pleasant and responsive to any needs. Just first rate. The ship itself, which is immaculate, demonstrated the crew's attention to detail. As well, we booked a smaller ship on purpose, and were rewarded because there were only a few teenagers and no screaming children aboard. So, why then only three stars? If you are going to hype a cruise as one providing gourmet food, the meals had to at least occasionally been superlative. Instead, they were merely good, with occasional blunders. Especially disappointing were those produced by the specialty restaurants. In each, the quality of the meat ordered was excellent, but the rest of the meals were mediocre to bad. Then there is the amount of food being served. Calling the portions nouvelle would be a generous description. In the main dining room, a duck dish consisted of three tiny medallions and a pigmy leg. A scallop dish was three medium sized scallops sitting on a puddle of mashed potatoes. A shrimp scampi appetizer consisted of two shrimp and nothing else on an oversized plate. There is also a buffet being served in the Terrace Cafe. However, it is not help yourself. There are servers at each station and so a negotiation ensues. Ask for a herring appetizer and the server automatically will give you one tiny piece. So you quickly learn you have to ask for a specific amount of whatever you order. Not that that really helps. An order of beef will be cut so thin it is a joke. The reduced size even involves beverages. Coffee is served in half-sized cups. The same is true for orange juice. If a larger glass is used, then it is only half-filled. you wonder why you are paying approximately double what is charged on the huge cruise lines, yet are still being nickled and dimed on food and beverages. (Oh, I should mention that drinks are so watered down they might as well be non-alcoholic). And, finally, book early enough so that you can purchase excursions. Even if they are overpriced, they are still worth it since the stops themselves are worthless. Hoonah/Icy Point is the equivilent of one of those bogus "our island" stops in the Cariibbean. Wrangell is a two-block nothing to see town. Haines is only slightly larger. Ketchikan has 45 jewelry stores. Even Sitka, supposedly the closest thing to a real small city, had little to offer. So, in summation, if you just love cruising, enjoy being pampered, and don't mind eating like a bird, you will have a great time on Regatta. Our response was different, obviously, and we doubt we would book again with Oceania. Read Less
Sail Date August 2015
We recently returned from our first Oceania cruise to Alaska on the Regatta. We had previously sailed on the Marina in the Med and so had high hopes of the Regatta. Like previous reviewers we found the bathrooms pretty small with only ... Read More
We recently returned from our first Oceania cruise to Alaska on the Regatta. We had previously sailed on the Marina in the Med and so had high hopes of the Regatta. Like previous reviewers we found the bathrooms pretty small with only enough room for a small shower, sink and toilet. The space was well arranged and there was plenty of room to store toiletries but we we are of average height and we felt that and larger or taller passengers might struggle. We were especially disappointed with our Veranda cabin. We didn't realise that having a cabin at the rear of the ship (6089) would mean that the view from the veranda would be obstructed by the ships superstructure. We estimated that about one third of the view was obscured and it obviously also affected the amount of sunlight that the veranda received. We reported our disappointment to Oceania through our travel agent and received a particularly patronising reply stating that, 'Whereas this stateroom is not considered or designated as an ‘obstructed view’ room, we do recognize that there is a slight impediment to the full ocean view from within the stateroom, which is due to the angle/slant of the superstructure in the aft section of the ship.' As we went to Alaska for the views we did feel that being allocated this cabin had materially affected our enjoyment of the holiday, especially as we had paid extra to have a cabin with a veranda to avoid these views. The itinerary included Wrangell, Icy Strait Point, Haines, Sitka, Ketchican and Victoria In fact we selected this cruise based on those ports as we felt it would give us a more 'authentic' taste of Alaskan towns. This was true to an extent but the small size of some places, particular Haines, Icy Strait Point and Wrangell, meant that there was very little to do if you hadn't booked one of Oceania's expensive excursions especially if the weather was poor. One of the main things we would have liked to see in Alaska were the bears, but it was not possible just to pick the tour to see 'the Bears of Annan' from Wrangell as there are a limited number of permits available for each day in port and those paying the $659 per person "unlimited passport collection" had an opportunity to book the excursion first. Needless to say, there are no places left if you do not pick this option. Other cruisers either arranged private tours or were lucky enough to 'chance' upon bears whilst on other trips. We ate in the main dining room for lunch sometimes and for dinner some nights. The food was good although it seemed to go downhill as the cruise progressed. The staff were universally pleasant and helpful but the service was invariably slow and we missed the show on a couple of occasions in addition, the food was never more than lukewarm. The buffet meals were good, especially the breakfasts, and the servers were usually very pleasant.We sometimes ate outside if there were free tables which was usually quite comfortable as they have heaters and enjoyed the wonderful views. We had a pleasant cruise but the highlights were due to the people we met and the trips we organized ourselves and were not due to Oceania. We booked with them due to our positive experiences on Marina and feel, on balance, we would be wary of travelling with them again unless we went on one of the newer boats. Their on-board staff work hard and are invariably pleasant and helpful but our experience of their 'Guest Relations' customer service was disappointing. Read Less
Sail Date August 2015
This was my 61st cruise, first with Oceania. Overall a very nice cruise, with a few glitches here and there that could be easily fixed with this line to make it nearly perfect. We flew from Washington DC to Vancouver. Our air and ... Read More
This was my 61st cruise, first with Oceania. Overall a very nice cruise, with a few glitches here and there that could be easily fixed with this line to make it nearly perfect. We flew from Washington DC to Vancouver. Our air and transfers were done with the cruise line. I thought it was rather strange that I received confirmation from both my travel agent as well as Oceania about the air flight time and flight number BUT neither one included what airline was selected. I had to go on Kayak to determine our carrier both ways. I thought that was a rather important detail that was not provided. Flights and transfers were fine, no line to check in, and we were on the ship by 2:30 pm for lunch. The Terrace Grill was open for a nice lunch. They served casual breakfast, lunch, and dinner in this area every day. The food in the area was excellent, with a nice variety of high quality items. The problem is that you do NOT serve yourself, and items are not clearly identified. This causes lots of confusion, and considerably slows the production process in this venue. The other problem in this area is that there are many employees in this area trying to help but it appears there is absolutely no cross training. One person to clear old silverware, one person to remove beverage containers, one person to remove soiled napkins, and the reverse to reset the table for the next party. Very slow at times. They do take your beverage order in this area, but most of the time it takes more than 10 minutes to get a diet coke, and forget about getting a refill. Most nights in the evening they have grilled lobster and shrimp at this location that were great. Also a nice variety of desserts and ice creams. I never tried the pizza but it did look inviting. Just outside of this area near the pool was another informal eating area called Waves. They served a very limited breakfast menu for late risers. This area also had a great lunch menu with a Reuben to die for, great lobster and filet sandwich, and very good Kobe burger, as well as other interesting looking burgers and dogs. Most items are served with a nice homemade slaw and fries. Unfortunately half the time the fries were cold. Is it really that difficult to serve hot fries?? We had a standard cabin with a window on deck 4 next to the reception desk. The cabin is average size with a small bathroom. Gerson our cabin steward did a great job of keeping our cabin spotless and my mini-fridge stocked with diet sodas. The bed was extremely comfortable, with very high end linens to match. Alcohol is not included on this cruise line but they did have the free go-go juice flowing at the Captains Welcome Dinner. From 5:00 - 6:00 there was a happy our every day in the bar near the casino and in the Horizons lounge on deck 10. Horizons is a very nice relaxing location with panoramic views. It was a popular area and during happy hour getting served there was usually rather difficult, taking about 15 minutes before we were even recognized and our order taken. They usually only had 2 bar servers in this location even during happy hour. They needed several more to keep up with demand. If you went to the bar yourself to try to get a second drink a few minutes before the end of happy hour they were not pleased and I was told to return to my seat and a server would assist. Sometimes they did and sometimes they did not. The Main Dining Room is on Deck 5 and is a beautiful area. We had dinner there most nights. Everything was excellent except for the beef. I can only eat medium well or well done beef. I ordered this three nights in a row and each night received an entree prepared very rare. The third night I called the waiter over and showed him the rareness and requested one that was well done. When he returned it was still rare. This was also the case one evening at the Terrace Grill when I requested a well done steak, at least there it was medium and I was able to eat the edges. Is well done that difficult to do? One other serious problem in this area- the wine stewards strongly push the wine. You cannot even pick up your wine glass to smell the wine without them rushing over to your table asking to fill up your glass. One steward even interrupted us (twice) at our table to ask to pour more wine- this is unacceptable on any cruise and without question totally out of line at this level of cruising. On deck 10 there are also two special restaurants that are free of charge. Our first one we sampled was Toscana with the Italian Theme. Our Italian waiter did a nice job, but the service was extremely slow. Other tables that arrived after us were completely done 20 minutes before we were even offered dessert. The Lasagna was wonderful as was all other selections. The second special restaurant is Polo Grill. This was the absolute highlight of the cruise. Great waiter and even better food than I have ever had on a ship. The Shrimp cocktail was stunning, super jumbo sized shrimp that were flavorful and tender. Excellent Onion soup and Whole 2 1/2 pound steamed Maine Lobster, it just does not get any better than that. I did not even have room for dessert but two of my table mates selected a 7 layer chocolate cake that i did sample and it was the best! They even prepared a beautiful personal birthday cake for the person that was celebrating a special birthday - 55. I thought the entertainment for a small ship was wonderful. I did see the comedian two nights - Noodles, very funny without being vulgar. The four singers and dancers sang and absolutely danced their little hearts out- they surely gave 110%. The reception desk staff always gave a smile and were pleasant. Robert the concierge was most kind on several occasions. The cruise director is a character - he knows his stuff and did a great job- especially at trivia. I know I only gave an average rating of 3 stars, but a few thing need to be fixed immediately: The Terrace Buffet- assign stations to staff to clean and reset tables, cross train the staff to jump in and help each other when someone is "in the weeds". Train your wine stewards the proper method of when and when not to serve. Train your cooks how to prepare a well done steak. Read Less
Sail Date May 2015
Having cruised a number of times on Windstar, my wife and I were looking for a cruise to Alaska. Unfortunately Windstar did not go there, so we looked into other cruise lines. We both prefer the smaller ships, so when we saw ... Read More
Having cruised a number of times on Windstar, my wife and I were looking for a cruise to Alaska. Unfortunately Windstar did not go there, so we looked into other cruise lines. We both prefer the smaller ships, so when we saw Oceania, and the small ship (650 passengers), the brochure looked great, actually over the top for us, but we thought, it will hold up to the standards that we were used to on Windstar. My first issue had to do the the large number of emails I began receiving about 2 months prior to our cruise. They started how they had overbooked the cruise and they began by offering us discounts on another cruise. Then they started offering us discounts to change cabins to a lower level, and finally 2 days before we sailed they asked if I wanted to upgrade to a more expense cabin for a slight fee. I made three phone calls to the cruise line and asked to be taken off this list, they said they said that can't be done, it was an automatic email. I felt this was very poor. How can you overbook a cruise? Aren't you assigned a cabin number?? We received 'free' airfare with our booking and the flight times were convenient and on time. No issues here. Transfers from the airport and ship also were without incident. Once on the ship, the registration process was horrible. It took us over an hour to get our room keys. They seemed very disorganized and more then few passengers were very upset. For such a small ship, they seemed like this was the first time they had done this process. Once we received our keys, our room was not read yet, so we went to the Waves area to have a drink and get a bite to eat. I ordered a burger, my wife the same, we sat down at our table, and waited for something to drink. And we waited. Finally a waiter came over and took my wine order and my wife's ice tea order. And we waited. My wife was about half done with her food when her ice tea showed up. But no wine. I called over the bar manager and asked about my wine. He said it will be there soon. I informed him that I am almost one with my food. He went to check on my wine as I finished my burger. When he returned it was in a plastic wine glass. I am a certified sommelier, and never drink wine in plastic. I asked him why it was in a plastic glass. He said because we were near the pool. I pointed to my wife's ice tea GLASS and our water GLASSES and said then why aren't these in plastic? He had nothing to say. He then went and got me a wine glass and poured my wine into it. A few minutes later the ships wine steward came out to talk to me, I asked about the plastic glass, and he also had no explanation why the drink I was paying for was in plastic, and the free drinks were in glass. Later that evening, still our first day on the ship, we went to the Tapas on the Terrace for dinner, we ordered dinner, I asked for the wine list, our food came. No one came for our drink order. We waited, I looked around, saw many waiters talking to each other, not looking at the tables. We drank our water, finished our dinner, then a waiter came over and asked us what we wanted to drink. I laughed. Said you just lost a $100 wine order. We finished our dinner and left. I was very upset. I found the cellar master and told him of this issue as well. He promised he would make it better. We had dinner in the Grand Dining room the next night, I ordered a bottle of wine, and the cellar master saw me an talked to the waiter and we had no issues that night with service. Most of our breakfasts were eaten in the Terrace Cafe, and every morning we had issues with drink service. Coffee not being refilled, no one coming to check to see if we needed anything else. I watched three wait staff refill one napkin dispenser one breakfast. It was very entertaining. It became quite the entertainment every day to see if the poor service would get any better, it did not. One interesting item of note, I guess Oceania prides it self on 'serving the customers', I was not even allowed to put catsup or mustard on my own burger. The people behind those glass counter held on tightly to the dispensers and HAD to dispense condiments on your food. I once grabbed a loose catsup bottle and brought it to table, it was quickly picked up and put back behind the counter.... Why couldn't the waiters move that fast when getting refills of ice tea? We did have excellent service in the two 'fine dining rooms' the Toscana and Polo Grill. But getting a reservation for those two is interesting. We were allowed one each prior to our cruise, and received one at random one day. But every morning I would go the desk and ask about getting into one of those that night, and once they punched in my cabin number, there was no room. I felt as if there was a class rating for reservations depending upon your cabin number. Room maintenance was good, it took a while to get the rooms made up each day, I am used to Windstars performance in this area, you can be gone from your room for 10 minutes and poof your room is picked up. Not with Oceania. This was just something we had to get used to. Not a big deal. We did have an entertaining issue on night, my wife and I ordered room service and were enjoying dinner and a nice bottle of wine alone in our room and there was a knock at the door. Opened it and there was a couch in the hall way. A member of the maintenance staff said, we are here to change out your couch. I looked at my wife, we both smiled and laughed and said come on in, what else is going to happen here? They had to do it now? Not in a few days when we disembark? The on board entertainment was typical cruise ship. We did however love the 4 piece string quartet. They were 4 young adults from the Ukraine that were amazing talents. That being said, it was a nice vacation. He ship is beautiful, well maintained, the food was excellent. But for us the major issue was service. We had dinner at a diner the day after we got off the ship and were amazed that the service there was 100 times better than the Regatta. Our ice tea was refilled without hunting down a waiter, my drink came before my food was delivered. It isn't that hard to have good customer service and be efficient. But the cruise we were on totally lacked that. We will not be cruising on Oceania again. We are already looking at upcoming Windstar cruises. Read Less
Sail Date July 2011
We are a couple aged 59 and 63. This was my first cruise ever; my partner's umpteenth cruise. He had always cruised on the big ships so we looked forward to this new experience. We chose this cruise mostly because of the ... Read More
We are a couple aged 59 and 63. This was my first cruise ever; my partner's umpteenth cruise. He had always cruised on the big ships so we looked forward to this new experience. We chose this cruise mostly because of the itinerary. Few other cruise lines offered the ports of Sitka, Homer, Seward, Wrangell and Anchorage. As we learned more about Oceania, we greatly anticipated the food, service and general ambiance. Sadly, our expectations were not met in all of these areas. The ship itself is absolutely gorgeous. The dEcor is tasteful and immaculately maintained. I never saw so much as a speck of lint on the carpet or a finger smudge on the brass or the woodwork. The library is breathtaking, the grand dining room is elegant, Martini's Bar became a favorite spot. The bathrooms were spotless always. Our stateroom staff, Madi and Alex, were outstanding. All requests were graciously fulfilled and our stateroom was immaculately maintained. Even when we had some plumbing problems, they were dealt with quickly and efficiently and we were even treated to a bottle of champagne to apologize for our inconvenience. The cocktails onboard are expertly prepared and our favorite bartender, Leo, deserves special recognition. We enjoyed martini tasting and wine tasting. We booked almost all our excursions through Oceania and with only one exception found them to be satisfactory. The "Winderness ATV excursion" was a $200 expensive misrepresentation. It was basically taking an ATV up a hill as if one were on a test ride at a dealership before buying the ATV. Terry Breen, the onboard expert, made the trip especially enjoyable and her knowledge and commentary were most appreciated. The entertainment onboard was disappointing. String quartets for the duration? Oceania needs some better choices. The goal may be to create a sophisticated ambiance, but a steady diet of the same old thing of anything is boring. Some more lively music would be appreciated. The Polo Grill is excellent and, frankly, what we expected to find throughout the cruise. That was not the case. Unfortunately, the wait staff is somewhat inconsistent. Errors were made at nearly every dinner. Water glasses weren't promptly re-filled. Incredibly, breakfast at the Terrace Cafe means that cream or half & half for coffee is only available by special request and then it takes an extraordinary amount of time to have the request fulfilled. Many mornings the Terrace staff walked past us focused on re-setting tables even when we raised our hand or waived to get noticed. Most disappointing was the complete lack of fresh Alaska seafood on the menu. In 12 nights, we had Alaska salmon only 1 time. No Alaska King crab. No fresh Halibut. We were stunned and very disappointed. Dinner at Toscana was adequate, but not extraordinary. The baby lettuce salad and carpaccio appetizer were good, but the Oso Bucco and Veal Chop main course were very disappointing. We live in the NY metro area. We dine out often. With all that we had read about the food on Oceania, we expected better. Read Less
Sail Date June 2011
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