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28 Oceania Vancouver Cruise Reviews

We have cruised with other lines, Cunard, Celebrity, Azamara and wanted to try Oceania as we had heard the food was so good.....they did not disappoint, but more of that later. Also we have been to Alaska before but not Sitka or Prince ... Read More
We have cruised with other lines, Cunard, Celebrity, Azamara and wanted to try Oceania as we had heard the food was so good.....they did not disappoint, but more of that later. Also we have been to Alaska before but not Sitka or Prince Rupert. We made our own arrangements for hotels and stayed near English bay, got a taxi to the port which was $11. Embarkation was the easiest we have ever had, filled out one form and we were on, it is all very low key, two people directing people to the buffet as our cabins were not ready. Had a wonderful lunch, they announced at 2pm all cabins were ready, our cases were inside when we got there. Plenty of room for two ladies sharing to hang and put away all the clothes, our cases fitted under the beds, but the steward can take them if yours is too big. We all know the showers are tiny and so is the toilet, I am tall and could not fit on the seat!!!! From the very first meal, to the last the food was wonderful better than most Michillen Star Restaurants we have been too! I am vegetarian but also have a food allergy, they could not have been kinder asking me to choose and offering to cook something different if nothing on the menu was suitable, I did have to do this the night before but did change my mind on arrival at dining room which was never a problem. Our waiter Jeffrey was the best. The food in the waves grill and the buffett were all good and the milkshakes are out of this world! Everything was served hot, the two meat eaters and 1 person who ate fish all had excellent meals, we could not fault it. The shows are low key, but all of the entertainers had good voices and could dance. Dottie the cruise director was brilliant. We really enjoyed the ensemble playing classical music they were excellent.The quizzes were good fun and I liked the little gesture of O points to win prizes.you could always get a chair on deck in the sun it was never crowded and the weather was very hot all the time. The service from every member of staff was the best we have ever had, everyone said hello, smiled and asked if we were having a nice time. The shore excursions were a mix, some I thought were a little overpriced and I wish we had done a bit more research and done our own thing, the trip to the valley to see the bears was the best day out, worth every penny. We were lucky to have a lovely mix of ages on this trip, as I understand it is often older people who go, we were aged 59-65, it made for a fun trip, one of the best we have ever had, I would book again and recommend it especially if you like good fun & nice service. Read Less
Sail Date June 2018
This was my first cruise but definitely not my last. My husband and I picked this cruise in particular because it looked like it wouldn't have any small children running around, as it was after Labor Day and the target demographic ... Read More
This was my first cruise but definitely not my last. My husband and I picked this cruise in particular because it looked like it wouldn't have any small children running around, as it was after Labor Day and the target demographic seemed to be for those 40 and up. It worked- we were nearly the youngest couple on board. Everyone we spoke to was an Oceania regular or had come from one of the bigger ship lines and not gone back. One couple was on their 20th Oceania cruise! The Oceania Regatta was everything I pictured a cruise ship to be. All the decor was very classically elegant and reminded me a bit of an English country home. The service was great, the food was delicious, and I never felt crowded. I spent lots of time in the beautiful Horizons bar/tearoom just looking at the amazing views. It was cool out but the saltwater pool was heated- we were nearly always the only ones utilizing it and the hot tubs. We got 4 nights at the specialty restaurants on board, 2 at Polo Grill, 2 at Toscana. I am in sales and so spend a lot of time taking customers to steakhouses, so I'm a bit hard to please, I suppose. I was pretty unimpressed with Polo Grill on both occasions. The service felt very rushed and the food was average. Toscana, on the other hand, was absolutely amazing. The two meals we had there were the best of the whole cruise. The service was impeccable. The main dining room food and service was excellent every time. We had breakfast outside nearly every morning in the Terrace Cafe, overlooking the wake of the ship. Beautiful and relaxing. I will say my biggest complaint about the Regatta was the coffee. It always tasted old and terrible. They have espresso machines with Illy beans but I like good brewed coffee and you just could not get it anywhere on board. We stopped in Ketchikan, Juneau, Sitka, The Hubbard Glacier, Victoria (BC), and Astoria (OR). Ketchikan was very charming, they have a nice little area on a pier with shops overlooking a creek. The salmon were getting near the end of spawning and you could watch them from the pier. We went to Dolly's House and took the $10 tour, which was worth it just to see the well-preserved kitchen and household items from the early 1900s. We also took an Oceania excursion that included a short nature walk and canoe trip. We were very fortunate to have a beautiful clear sunny day, apparently that is a rarity in Ketchikan. I was saddened to see that Ketchikan and Juneau's dockfronts were very cheesy and touristy. Apparently the cruise lines recently purchased all the waterfront property and filled it with jewelry and souvenir shops like you see in the Caribbean. There were dozens of tacky jewelry shops with sales people out front trying to lure you inside, it was really off-putting. The locals we spoke to were not happy about it. Sitka was much smaller and quaint, we really enjoyed our hike and shopping downtown. They had lots of unique little shops. All of our excursions (mostly hiking/nature walks) were very well run, had great local guides, and were very enjoyable. Another stroke of luck was on glacier day. Visibility was great and we were able to get right next to the Hubbard Glacier. Apparently on previous runs the fog had kept the Regatta from getting to it/near it. We saw lots of calving as we had cocktails on deck. What a great experience. Victoria and Astoria were nice, a bit boring. My husband and I managed to find the only bad restaurant in Victoria's Chinatown. Yelp really let us down there! The Flavel house in Astoria was a nice little tour of a beautifully preserved mansion from the 1800s. The Buoy Brewery was the highlight of our trip to Astoria, it is a waterfront brewery built on a dock with amazing food and drinks, with sea lions that live underneath it. There is a glass section of the floor you can look through to see them all lazing about and barking at each other. Our days at sea were relaxing and fun. We didn't attend any shows (they looked corny) or participate in too many activities, we just relaxed and lurked in our stateroom. Our cruise ended in San Francisco. We skipped the long taxi line and grabbed an Uber (apparently the taxis shun the ports because the fares aren't profitable). All in all, it was a great trip. We booked another cruise on Oceania while we were on board, we really enjoyed the all inclusive smaller ship atmosphere. Read Less
Sail Date September 2017
This was our 5th Oceania cruise, but the 1st one on one of the smaller ships (have always been on Riviera or Marina) -- and we will never travel on the smaller ship again. We understood that the cabins would be smaller, but didn't ... Read More
This was our 5th Oceania cruise, but the 1st one on one of the smaller ships (have always been on Riviera or Marina) -- and we will never travel on the smaller ship again. We understood that the cabins would be smaller, but didn't realize that the bathroom (the shower in particular) would be so tiny that it was almost unworkable. No countertop space, no place to put the clothes you wish to put on after your shower, and very little storage space in the bathroom at all; also no plug for the hairdryer. We have always touted Oceania for their excellent service and food. It seems that the sale to NCL had caused them to diminish their staff to the point that the service is definitely suffering. We have brought 10+ customers (with multiple cruises each) to Oceania, but are no longer sure we can recommend Oceania after this cruise. Read Less
Sail Date August 2017
Our first cruise with Oceania, and second cruise overall. Service was excellent. Lots of nationalities on board and they gave a really welcoming feeling. They also cared about the guests : when my wife got seasick, several asked her, ... Read More
Our first cruise with Oceania, and second cruise overall. Service was excellent. Lots of nationalities on board and they gave a really welcoming feeling. They also cared about the guests : when my wife got seasick, several asked her, the next day, if she was feeling better. Catering was also very good, even excellent in the speciality restaurants. Only two remarks : 1) We found the Terrace Cafe on deck 9 to be very draughty. When doors where simultaneously open back (terrace) and front (pool side) a cold wind blew through the restaurant. 2) several times unripe fruit was served. A pity and a waste of food. We had the impression that the itinerary and timing were not high on the priority list of Oceania. At least twice we arrived at noon in a port, with excursions starting at 12:15. Instead of being able to view the arrival, this forces people to be in a restaurant instead. The biggest disappointment was the passage of Seymour Narrows. While the daily newsletter addressed and documented it, the captain was more honest in his announcement : it was planned for 2:00 AM ! In other words : in the dark. Yet, when we'd stayed in the nearby village of Campbell River, we'd seen cruise ships during day time. You understand our disappointment. "Luckily" we actually woke up shortly before and were on our terrace : but the only thing we saw, near the ship, in the lights of it, were at least 10 dolphins following at short distance. Poor pictures, but at least some exitement. Actually, we cannot recall having heard the cruisedirector mention anything about the interesting things along the route. Quite a difference from our first cruise. But everybody was clearly informed about opening hours of boutiques and casino. To show were the priorities were. Read Less
Sail Date August 2017
This was our first cruise on Oceania. We chose this cruise for the itinerary, which was rewarding for the spectacular scenery and wildlife. The excursions were generally good. After cruising on Viking and other cruise lines, we found ... Read More
This was our first cruise on Oceania. We chose this cruise for the itinerary, which was rewarding for the spectacular scenery and wildlife. The excursions were generally good. After cruising on Viking and other cruise lines, we found the Regatta to be aged, worn and dark in decor. It was like returning to the 1980s. The staff were generally well trained and responsive to our needs, although there were some issues with language. Embarkation in Vancouver was a taxing experience, as the facility was not designed to be used as a cruise terminal and involved a lot of unnecessary walking and up and down escalators in order clear processing and board the ship. Dining was hit and miss. The speciality restaurants were comfortable and well serviced. However, the food quality was less than what we are accustomed to. Over ten days, Regatta's kitchens failed to deliver one serving of meat done at the requested medium rare temperature. At our first dinner in Toscana, my veal was so tough that it was unchewable. Dining in the Terrace buffet was inconsistent, but probably average for a cruise ship buffet. Service in the Grand Dining Room was often slow and inattendant. Oceania's claim that it has the best cuisine at sea is not accurate. Being a smaller ship with older technology, Regatta rocked and rolled in the Gulf of Alaska seas, leaving my wife queasy at times. The ship's elevators were reminiscent of old buildings that had elevator operators and barely held six people. The headboard above our bed generated a vibration noise while cruising that kept us awake at night. In addition, the HVAC system in our room emitted strange noises that sounded like a phone ringing without being answered. The European style half-shower/tubs are extremely frustrating for someone accustomed to a comfortable, roomy shower experience that doesn't flood the floor. Disembarkation in Seattle was smooth and uneventful. Overall, there are better alternatives for a higher end experience for the money. Read Less
Sail Date June 2017
Alaska has been on our bucket list and since it does involve some walking, we thought this was the right year for us to go. Plus we liked the Vancouver embarkation and Seattle ending as we wanted to spend some time in both. With three at ... Read More
Alaska has been on our bucket list and since it does involve some walking, we thought this was the right year for us to go. Plus we liked the Vancouver embarkation and Seattle ending as we wanted to spend some time in both. With three at sea days, there was more time on the ship than normal but we enjoyed the lectures and found plenty to keep us busy. We did not book the specialty restaurants ahead of time and that was a mistake, The Main Dining Room food was very good but did not have as much variety as we expected. Excursions booked by Oceania were good but local providers were available and we used several of those at 1/2 the price. Cabin was kept very well, room service was excellent. A very good cruise. Would like to see more interaction from the ship officers other than the designated events.Entertainment was good. Interesting that there were so few on the Cruise Critic Roll Call - not even enough to have a reception. The Captain did an excellent job of doing a 360 degree turn at the Hubbard Glacier. Read Less
Sail Date June 2017
Chose cruise because of length of trip, size of ship as we prefer small ships, and the itinerary. Fantastic experience with stunning scenery, lots of wildlife and all on well-organised shore excursions. Seeing the Hubbard Glacier so close ... Read More
Chose cruise because of length of trip, size of ship as we prefer small ships, and the itinerary. Fantastic experience with stunning scenery, lots of wildlife and all on well-organised shore excursions. Seeing the Hubbard Glacier so close was extra special. Excellent cruise director, great entertainment and lectures. The crew were great, giving a superb service. Our only complaint on board was how cold it was. Not referring to the Alaskan weather, but the freezing cold temperature in the public rooms on board. When we disembarked, one of our cases was damaged - the fabric was split and we were concerned about its security for our onward journeys. We reported the problem to the port agents, SMS (Guest Port Services). A written report was completed and we were told we would hear within a few days. That was on 20th June. Since then, we have exchanged several emails with the SMS Seattle port supervisor, who in turn has been in contact with Oceania. We have had no contact whatsoever from Oceania. We have also sent an enquiry direct to Oceania, using their online contact service and still have received no reply. It is now 8th July. In this, they have really let themselves down and tarnished our view. We understand that things go wrong, but expect the company to put things right. Read Less
Sail Date June 2017
Chose for itinerary and reputation for dining. Previous cruise on Nautica had been great. Lack of timely service in grand dining room appeared to be due to a shortage of staff. Food was not always served timely or warm. Waves had good ... Read More
Chose for itinerary and reputation for dining. Previous cruise on Nautica had been great. Lack of timely service in grand dining room appeared to be due to a shortage of staff. Food was not always served timely or warm. Waves had good selection and nice assortment of food and dinner themes. Room was kept clean and neat with ice and water. Embarkation and debarkation were well handled. Much of decor in public areas has not been refreshed. E.g. Sports pictures in bathrooms were from renaissance days. Wine and wine packages expensive and $25 corkage fee seemed high. Shore excursions were expensive but handled well and we enjoyed the ones we took. Entertainment was creative and enjoyable. Have another Oceania on insignia in December and hope that it is more up to the previous Nautica standard. Read Less
Sail Date May 2017
The ship decor has a lot of character with beautiful furniture and mahogony walls and trim. Lovely marble and gorgeous rugs grace the whole ship. We enjoyed the peaceful spacious surroundings with not a lot of people around as ... Read More
The ship decor has a lot of character with beautiful furniture and mahogony walls and trim. Lovely marble and gorgeous rugs grace the whole ship. We enjoyed the peaceful spacious surroundings with not a lot of people around as opposed to ships with thousands of people. The food was outstanding as well as the service at the buffet and main dining room. Staff was always friendly, curteous and caring. Our cabin 6004 had a very large window and since it didn't have a balcony the room was bigger than the ones next to us with balconies. We took advantage of the free excursions and had fabulous well spoken guides. The entertainment was first call and excellent!!! The internet service on the ship was top notch and faster than what we have at home! I highly recommend the Regatta ship as well as the other Oceania cruise ships! This was our 4th Oceania cruise and we plan to sail with them again! Read Less
Sail Date May 2017
The Regatta is a beautiful, elegant ship. It was a wonderful and relaxing cruise.We took a 10 day cruise from Vancouver to Alaska to San Francisco. It was our first time on Oceania but we have hundreds of cruise days under our belt from ... Read More
The Regatta is a beautiful, elegant ship. It was a wonderful and relaxing cruise.We took a 10 day cruise from Vancouver to Alaska to San Francisco. It was our first time on Oceania but we have hundreds of cruise days under our belt from other ships so have a good idea of what to expect. The food in the main dining room was the best cruise food we have ever tasted, wonderfully prepared and presented. The staff and crew were phenominal, very friendly and helpful. Only negative experience we had onboard was a few interactions with a couple of the reception staff. Most of the staff at reception were excellent but two staff appeared to be uncaring and dismissive over an issue we had. We did not receive our free internet and $800 per cabin onboard credit until the 4th day of the cruise which was almost half way through our cruise. However, by the time we received the internet it was out of service most of the time. On this ship unlimited internet meant unlimited frustration. It is definately an older, richer, somewhat aloof group of travellers at times but the positives of this cruiseship far outweigh the negatives. Our window cabin was lovely, the lectures were very interesting and we enjoyed the entertainment. Would definitely come again if I wanted a casually elegant cruise with rest, relaxation and wonderful service and food. Read Less
Sail Date August 2016
We chose this ship because of the itinerary and small number of passengers. The staff, the dining, the communication during the trip, the cabin ( bed and linen) were all excellent. The shore excursions offered by the cruise line are ... Read More
We chose this ship because of the itinerary and small number of passengers. The staff, the dining, the communication during the trip, the cabin ( bed and linen) were all excellent. The shore excursions offered by the cruise line are expensive and if you are prepared to investigate tours yourself or walk down to the dock and take a chance on a tour, then they are at least 30% cheaper. The wine list was excellent and reasonably priced - we made use of the "buy a bottle and have the leftover wine cellared until we needed wine again" - a saving on wine by the glass. The passengers were a mixed age and if you are a couple on your own, then be prepared to share tables at most meal times and you will meet plenty of interesting, usually very well travelled people. We also liked the fact that all gratuities, all water, barista coffees, etc were included in the fare. Our US$400 on board credit each was perfect for us. Alaska was very interesting and the sailing was very smooth even down to San Francisco. We would definitely sail with Oceania again. Read Less
Sail Date August 2016
First Timers review of Oceania Alaska I have cruised with Carnival, Celebrity, Century, Costa, Disney, Holland America, Norwegian, Paul Gauguin, Princess, Regent, Royal Caribbean & Scenic. This was our 6th cruise to Alaska. 20 ... Read More
First Timers review of Oceania Alaska I have cruised with Carnival, Celebrity, Century, Costa, Disney, Holland America, Norwegian, Paul Gauguin, Princess, Regent, Royal Caribbean & Scenic. This was our 6th cruise to Alaska. 20 May – Arrived at Canada Place at 1 pm. We were herded upstairs to a big hall where we sat for 30-40 mins before doing ship check-in. Then we went next door to another hall where we were given group # 10 to sit for 20 mins. They were up to # 79. Then they said “I have already called # 1-79”. Ok, so now we go back downstairs to join the line for security screening. The line goes quickly but I got dizzy walking round & round so fast. After security screening, we go to another hall: Canadians & Americans go to the right, International guests go to the left ( to another hall to sit for another 30 mins ). Finally, we are called to the US immigration line. This is when I see more than 20 self-serve passport kiosks & am perplexed why they are not being used as they only have 6 agents for each line ( CAD/USD & International ). Finally we board the ship at 3:34 pm, rush to the Terrace Cafe for a quick lunch & back to our stateroom at 4 pm to bring our life-jackets to Muster Drill at 4:15 pm in the Regatta lounge which lasts 45 mins. Afterwards, we head to the outside deck for sail-away & the spectacular scenery as we sail under the Lion’s Gate bridge with Stanley Park on our port side. I was disappointed that there was no Sail-away party. Dinner starts at 6:30 pm in all venues. Since this is a 10 day cruise, I’m pacing myself with the Canyon Ranch Spa menu. It’s tasty. For dessert, they have homemade cookies & Petit Fours on request. Out of curiosity, I order them. The homemade cookies are too large for dessert & they taste bland. I like the acarons but they don’t have them everyday. The evening show is at 9:30 pm. We attend the Welcome Aboard show which includes the singers & dancers performing 4 numbers. Their singing is quite good. If you finish dinner around 8-8:30 pm, head up to Horizons Lounge on deck 10 for the beautiful scenery every night. You may even see something in the water ! 21May – sea day Breakfast starts at 6 am in Waves Grill, 6:30 am in the Buffet, 7 am in the Dining room. Everyday for Breafast, there is a Smoothie Special, Egg Special & a Bakery Special. Although not advertised, they also have soy/almond milk. Afternoon TeaTime 4-5 pm daily. Captain’s Cocktail Celebration – 5:45 pm in the Regatta Lounge Complimentary cocktails 6-8 pm in Horizon Lounge & Martini Lounge John Palmisano is the Enrichment Lecturer. He speaks on the history of Alaska today. Everyday in the Grand Dining room for Lunch, they have the Taste of the World featuring a sampler plate of International Cuisine. Today it’s Mexico. Every evening, they have Happy Hour in the Horizons Lounge & Waves Bar from 5-6 pm & 10:30 -11:30 pm Buy 1, Get 1 of the same drink. Tonight the show is Good Lovin’ ( This is a must-see if you love Motown with a Twist ). 22May – Ketchikan Comedian Lee Bayless Taste of the World – Scandinavia 23May – Juneau Free wifi at the library at Berth E. Library is on the top floor of the parking garage. $ 2.00 City bus to Mendenhall takes 45 mins. You get off & walk another 1.5 miles. This bus is best left to the locals as it gets quite busy with seniors & young families. Go early in the morning & allow a minimum of 6 hours to see & do everything here. Tours only spend 45 mins here. I think the Blue Line express takes you directly to Mendenhall Glacier for $ 30 USD roundtrip. Taste of the World - Greece Entertainment – singer Joey Gian sings Rat Pack & Ray Charles Alaskan Dinner Buffet in the Terrace Cafe. 24May – Haines Population 2500 year round. Other than Oceania, Holland America is the only cruise line to visit this port. There are washrooms at the end of the pier. There’s also a golf cart shuttle if you can’t walk the length of the pier. Free shuttle around town. Most shops open at 11 am or 12 noon. Bald Eagle Foundation is $ 10.00 USD. Quite expensive to see a diorama of animals & viewing a live eagle. Only tours will also have a live presentation of an Eurasian owl. Look up as you’re walking around the town as they’re many bald eagles here. Washrooms at the Visitors Center, Library & Fort Seward. Entertainment – Gatsby’s ( pretty good ) Taste of the World – The Caribbean 25May – Hubbard Glacier We were at the Glacier from 12 – 2 pm. The Captain turns the port-side of the ship towards the glacier for 30 mins & then the starboard side for 30 mins. We were so close & there was so much calving...it was breath-taking. Disappointed there was no commentary while we were at the Glacier like other cruise lines: Disney, HAL, Princess Entertainment – Cruise Director David Bradshawe “ With a Song in my Heart” ( a tribute to Rodgers & Hart ) Taste of the World – Italy 26May – Hoonah ( Icy Strait Point ) They have a new 400 ft dock & a golf cart shuttle if you can’t walk it. $ 5 USD per person roundtrip to Hoonah cruiseline shuttle Or I think there is a Red Trolley that parks a little further from the shuttle stop that costs $ 3 USD operated by the City of Hoonah with free wifi. We took the shuttle to Hoonah & walked down to the Community Trail where there are mudflats for bird-watching. We spotted a kingfisher. Taste of the World - Provence Entertainment – Tuxedo ( quite good ) 27May – Sitka Free shuttle to town. Free wifi at the library. Also, a water bottle refill station here. We walked to the Sitka Heritage Park, then onto the Alaska Raptor Center $ 12 USD. Very pretty here. We loved it. Taste of the World – Morocco Entertainment – Lee Bayless ( this show is a hoot, must watch ) 28May – Cruising the Outside Passage Taste of the World – Asia Entertainment – Get on the Floor & Dance ( I thought the 1st part was too much like the Good Lovin’ show ) Most activities onboard earn you O points which can be redeemed for merchandise today: 20 points – logo visor or purse hook 40 points – blue/while athletic t-shirts 45 points – baseball cap 50 points – blue/white long sleeve t-shirts 29May – Victoria Shuttle to town $ 10 USD/$ 12 CAD per person roundtrip Or You can walk the scenic 1.5 mile route. We walked along the David Foster Harbour Pathway to Fisherman’s Wharf where there are quaint floating homes & seafood to sample. Then we walked along Heron Cove where there was a Great Blue Heron & further on, an Oystercatcher. Then past the Empress hotel to Chinatown onto Beacon Hill Park to admire the lovely gardens & ponds. Then back along the Ocean path back to the ship. All this in 4.5 hours without stopping in a single shop ! Taste of the World – India Entertainment – Joey Gian sings more Rat Pack Luggage outside your room by 10 pm. 30May – Everyone out of their stateroom by 8 am & off the ship by 9 am. US immigration only collects the customs form, nothing else to do. FYI: Internet - $ 27.99 per person per day for Unlimited Internet or $ 160 for 200 minutes or $ 0.99 per minute There are 4 computers that have MS WORD for you to type documents before pasting it to your email. Printing is free. Coffee from the Coffee Bar is better than anywhere else on the ship. 24 hr beverage machine in the Terrace Cafe. Daily ice-creams & sorbets are different in the Waves Grill, Terrace Cafe & Dining room At the Waves Grill, try the Surf & Turf & the Kobe Burger. I asked if they had Sweet Potato Fries. ‘No, we don’t” They have it on Regent. “That’s why you pay more on Regent, I know I was there.” Might be true but I don’t think that’s an appropriate response. Same bread basket nightly just like Regent. Only Toscana had a different bread basket. Dinner in the Polo Grill ( steak & seafood ) is really good. Toscana is not for those with dairy allergies. This is a very low key cruise. Good for people who like to create their own amusement. The dinner menus have a bit more variety in that not everything had dairy in it. But after 5 days, the menu started to repeat. Captain Meinhardt Hansen is very personable & his English is good. He has captained the Regatta for 3 years now. We enjoyed the ease of getting on & off a ship with only 648 passengers. However, for destination immersion; Princess still does it best with Alaskan Seafood in several venues daily, bringing on local talent, Alaskan-themed onboard activities & an Alaskan Park Ranger for commentary onboard. We enjoyed our stateroom 4009 for being close to the water but everytime we were docking or un-docking, the whole room shook ( a good natural alarm clock ) Read Less
Sail Date May 2016
Just got back from one of the finest cruises I have ever taken...and glanced at the prior reviews. Were they on the same ship because what I and others experienced was the exact opposite. In some 40 years of cursing the world from ... Read More
Just got back from one of the finest cruises I have ever taken...and glanced at the prior reviews. Were they on the same ship because what I and others experienced was the exact opposite. In some 40 years of cursing the world from Regent to NCL my experience on the Regatta, hands down, was the finest I have experienced. Why: Boarding...Boarded about 2 pm in Vancouver.. no lines..just walk on casually to our cabin .Our bags showed up prior to 3 pm and we were happily all stowed away by 3:30. Cabin: in studying the cabins I determined the best 2 cabins were either an inside or a penthouse, with the inside having the best deal. At 160 sq ft the cabin was very well laid out on the 7th deck with quick access to everything. The bathroom was compact but the shower was totally right...compact but worked great even with a curtain there was no over spray. Cabin storage was excellent with tons of drawers and cabinets and 2 closets that were more than enough. ( we even had empty drawers) Safety Drill. Was organized better than any I have been to.. people were organized in groups and then single file to exit to the boat station... not let to rush out in a gaggle. The result was smooth and way more orderly than I had ever seen. I was very impressed by the organizational detail because it treated the situation with a very serious nature. The ship/Décor: Like a English country house...probably the most beautiful decorated and laid out ship I have ever seen, every corner and detail was class. Totally different from design of the monster ships...subitle and refined with a crew to match!!! Dining: Cooking and cuisine are a hobby with me to the extent I have taken professional training with Cordon Blu and Culinary Institute of America to hone my interest ability. That said, the meals on the ship were some of the best I have had in terms of taste, presentation and quality. Polo provided some to the best cooked meats with the Veal Oscar being a standout. However the prime rib was perfect. Toscana was also not your garlic and tomato Italian but provided excellent northern Italian fare and wines Speaking of wines, the ships wine list was somewhat short but filled with very good and reasonable wines. I was very surprised to see how little they were charging compared to on land top class restaurants. I noted that buying wine by the bottle was clearly better than by the glass. The Grand Dining room was great as they offered some great dishes like grilled scallops and an excellent Beef Wellington. Service was formal friendly and a delight to dine. The wine stewards were also great and their knowledge was impressive. The Terrace was not your typical buffet as you can get excellent grilled lobster and fish,At breakfast they offered daily exotic takes on eggs benedict which super creative. The staff could not do enough to please and I would ask them to assemble some different ideas Which they delighted in trying to figure out what I was up to. It was here on the terrace that we dined the first night and at sunset the captain rotated the ship several times so that all could take in sunset in the inland passage. Martinis bar. Great service in a really classy setting Bar tenders very good and eager to please... Frequently they would pour you a mini taste of several liquors at no charge. Even at happy hour they were happy people Reservations had 2 for each Polo and Toscana and requested more however it was not possible...It only takes me 1 time to figure out that no means no, and no matter how many times you ask the answer doesn't change.... even If I held my breath and stomped my feet in front of the mater d'. In the main dining room they don't take reservations but its no problem to get anything at any time with less than a few min wait. It was no problem to get a table for 8 for a group for my wife's birthday, The staff was always willing to help and make your evening a great experience. I did observe some who appeared to be wound a little to tight up set and exuding their self inflated opinions of themselves. But there are those folks all over.. Some never grow out of it...most do Fellow passengers: Here is where the cruise really makes it. Oceania draws a very well traveled, experienced and mannered group. People generally outgoing, friendly and fun to talk with. Trivia is a very fun experience as it draws some of the most interesting and delightful people you could ever hope to meet The ports: everyone was great, we had some sun some rain. and just a tiny bit of sea motion as the passage was protected. The Hubbard glacier was a knockout.. here a 400 ft high ice face 7 miles wide is present and you sail up to within a thousand yards...where we saw huge ice walls 300 ft tall by 400 ft wide... crash with thunder next to us... and we saw this happen 3 times..!!!! WOW Disembarking: was going to go fine but the port of San Francisco did their best to screw up Regattas arrival. Suffice to say we were tied up at 6:50 am but the port would not let anyone off till 8:15....... The poor general manager of Regatta was beside himself...it was his first time to San Fran-fiasco. Overall: The best cruise in 40 years, the food, the staff, the cabin, the ambiance, the fellow passengers were the bet best I have experienced at any time on any ship on any line. You may conclude I liked it... The only problems I saw were the result of people who brought on board attitude as their baggage. If you had problems with this cruise you might best look in the mirror as to their root. Read Less
Sail Date August 2015
We were celebrating our Pearl wedding anniversary and so looking forward to the cruise to Alaska. The destination was amazing we saw wonderful wild life and loved our time off the Ship!! But the cruise itself was dreadful we brought the ... Read More
We were celebrating our Pearl wedding anniversary and so looking forward to the cruise to Alaska. The destination was amazing we saw wonderful wild life and loved our time off the Ship!! But the cruise itself was dreadful we brought the vey expensive drinks package big mistake we thought a drink before drink in our cabin would be lovely !! Ha ha the room service for drinks or a cup of tea took 30-45 mins to arrive or not at all we only had tea once. The waiters ask if you are on a drinks package and ask you to sit down in bars and they will bring it over very nice however it doesn't arrive for usually 30 mins. When my husband asked for a Brandy one night he was asked to sit down he didn't as the previous night a cheaper Brandy was poured. I asked for a glass of Champagne again flat out of date Champagne is serve dif you are on drinks package be warned !!! Rooms so small even with a balcony , shower so tiny and no light. No light in wardrobe!! Grande Dining room - we like to eat at 7.30 however the Seniors get in at 6.30pm so be prepared to wait until 8.45 pm to eat and miss most of the shows! Hairdresser - avoid very rude charged 18 dollars for fringe cut for 2 mins and said my hair was dry she didn't even use a comb terrible experience made me feel awful . Smelly 8th floor - we soon realised we were the youngest on the ship at 54 yrs old but I didn't expect the corridors to smell like an old folks home disgusting! Also we felt because we were British we were treated very differently to our USA friends wonder why this could be the case ? My advice is avoid this ship if you want to be treated well choose another cruise line but Alaska was fantastic to see. Read Less
Sail Date August 2015
Our cruise began inauspiciously with the Oceania staff at the airport having no record of our booking the cruise. But after being shown the confirmation, the response was impressive. We were guided by two employees -- one in charge of our ... Read More
Our cruise began inauspiciously with the Oceania staff at the airport having no record of our booking the cruise. But after being shown the confirmation, the response was impressive. We were guided by two employees -- one in charge of our bags -- to the taxi stand and sent on our way to the ship. This set the tone for the entire cruise. The staff onboard was superb, always pleasant and responsive to any needs. Just first rate. The ship itself, which is immaculate, demonstrated the crew's attention to detail. As well, we booked a smaller ship on purpose, and were rewarded because there were only a few teenagers and no screaming children aboard. So, why then only three stars? If you are going to hype a cruise as one providing gourmet food, the meals had to at least occasionally been superlative. Instead, they were merely good, with occasional blunders. Especially disappointing were those produced by the specialty restaurants. In each, the quality of the meat ordered was excellent, but the rest of the meals were mediocre to bad. Then there is the amount of food being served. Calling the portions nouvelle would be a generous description. In the main dining room, a duck dish consisted of three tiny medallions and a pigmy leg. A scallop dish was three medium sized scallops sitting on a puddle of mashed potatoes. A shrimp scampi appetizer consisted of two shrimp and nothing else on an oversized plate. There is also a buffet being served in the Terrace Cafe. However, it is not help yourself. There are servers at each station and so a negotiation ensues. Ask for a herring appetizer and the server automatically will give you one tiny piece. So you quickly learn you have to ask for a specific amount of whatever you order. Not that that really helps. An order of beef will be cut so thin it is a joke. The reduced size even involves beverages. Coffee is served in half-sized cups. The same is true for orange juice. If a larger glass is used, then it is only half-filled. you wonder why you are paying approximately double what is charged on the huge cruise lines, yet are still being nickled and dimed on food and beverages. (Oh, I should mention that drinks are so watered down they might as well be non-alcoholic). And, finally, book early enough so that you can purchase excursions. Even if they are overpriced, they are still worth it since the stops themselves are worthless. Hoonah/Icy Point is the equivilent of one of those bogus "our island" stops in the Cariibbean. Wrangell is a two-block nothing to see town. Haines is only slightly larger. Ketchikan has 45 jewelry stores. Even Sitka, supposedly the closest thing to a real small city, had little to offer. So, in summation, if you just love cruising, enjoy being pampered, and don't mind eating like a bird, you will have a great time on Regatta. Our response was different, obviously, and we doubt we would book again with Oceania. Read Less
Sail Date August 2015
We recently returned from our first Oceania cruise to Alaska on the Regatta. We had previously sailed on the Marina in the Med and so had high hopes of the Regatta. Like previous reviewers we found the bathrooms pretty small with only ... Read More
We recently returned from our first Oceania cruise to Alaska on the Regatta. We had previously sailed on the Marina in the Med and so had high hopes of the Regatta. Like previous reviewers we found the bathrooms pretty small with only enough room for a small shower, sink and toilet. The space was well arranged and there was plenty of room to store toiletries but we we are of average height and we felt that and larger or taller passengers might struggle. We were especially disappointed with our Veranda cabin. We didn't realise that having a cabin at the rear of the ship (6089) would mean that the view from the veranda would be obstructed by the ships superstructure. We estimated that about one third of the view was obscured and it obviously also affected the amount of sunlight that the veranda received. We reported our disappointment to Oceania through our travel agent and received a particularly patronising reply stating that, 'Whereas this stateroom is not considered or designated as an ‘obstructed view’ room, we do recognize that there is a slight impediment to the full ocean view from within the stateroom, which is due to the angle/slant of the superstructure in the aft section of the ship.' As we went to Alaska for the views we did feel that being allocated this cabin had materially affected our enjoyment of the holiday, especially as we had paid extra to have a cabin with a veranda to avoid these views. The itinerary included Wrangell, Icy Strait Point, Haines, Sitka, Ketchican and Victoria In fact we selected this cruise based on those ports as we felt it would give us a more 'authentic' taste of Alaskan towns. This was true to an extent but the small size of some places, particular Haines, Icy Strait Point and Wrangell, meant that there was very little to do if you hadn't booked one of Oceania's expensive excursions especially if the weather was poor. One of the main things we would have liked to see in Alaska were the bears, but it was not possible just to pick the tour to see 'the Bears of Annan' from Wrangell as there are a limited number of permits available for each day in port and those paying the $659 per person "unlimited passport collection" had an opportunity to book the excursion first. Needless to say, there are no places left if you do not pick this option. Other cruisers either arranged private tours or were lucky enough to 'chance' upon bears whilst on other trips. We ate in the main dining room for lunch sometimes and for dinner some nights. The food was good although it seemed to go downhill as the cruise progressed. The staff were universally pleasant and helpful but the service was invariably slow and we missed the show on a couple of occasions in addition, the food was never more than lukewarm. The buffet meals were good, especially the breakfasts, and the servers were usually very pleasant.We sometimes ate outside if there were free tables which was usually quite comfortable as they have heaters and enjoyed the wonderful views. We had a pleasant cruise but the highlights were due to the people we met and the trips we organized ourselves and were not due to Oceania. We booked with them due to our positive experiences on Marina and feel, on balance, we would be wary of travelling with them again unless we went on one of the newer boats. Their on-board staff work hard and are invariably pleasant and helpful but our experience of their 'Guest Relations' customer service was disappointing. Read Less
Sail Date August 2015
This was my 61st cruise, first with Oceania. Overall a very nice cruise, with a few glitches here and there that could be easily fixed with this line to make it nearly perfect. We flew from Washington DC to Vancouver. Our air and ... Read More
This was my 61st cruise, first with Oceania. Overall a very nice cruise, with a few glitches here and there that could be easily fixed with this line to make it nearly perfect. We flew from Washington DC to Vancouver. Our air and transfers were done with the cruise line. I thought it was rather strange that I received confirmation from both my travel agent as well as Oceania about the air flight time and flight number BUT neither one included what airline was selected. I had to go on Kayak to determine our carrier both ways. I thought that was a rather important detail that was not provided. Flights and transfers were fine, no line to check in, and we were on the ship by 2:30 pm for lunch. The Terrace Grill was open for a nice lunch. They served casual breakfast, lunch, and dinner in this area every day. The food in the area was excellent, with a nice variety of high quality items. The problem is that you do NOT serve yourself, and items are not clearly identified. This causes lots of confusion, and considerably slows the production process in this venue. The other problem in this area is that there are many employees in this area trying to help but it appears there is absolutely no cross training. One person to clear old silverware, one person to remove beverage containers, one person to remove soiled napkins, and the reverse to reset the table for the next party. Very slow at times. They do take your beverage order in this area, but most of the time it takes more than 10 minutes to get a diet coke, and forget about getting a refill. Most nights in the evening they have grilled lobster and shrimp at this location that were great. Also a nice variety of desserts and ice creams. I never tried the pizza but it did look inviting. Just outside of this area near the pool was another informal eating area called Waves. They served a very limited breakfast menu for late risers. This area also had a great lunch menu with a Reuben to die for, great lobster and filet sandwich, and very good Kobe burger, as well as other interesting looking burgers and dogs. Most items are served with a nice homemade slaw and fries. Unfortunately half the time the fries were cold. Is it really that difficult to serve hot fries?? We had a standard cabin with a window on deck 4 next to the reception desk. The cabin is average size with a small bathroom. Gerson our cabin steward did a great job of keeping our cabin spotless and my mini-fridge stocked with diet sodas. The bed was extremely comfortable, with very high end linens to match. Alcohol is not included on this cruise line but they did have the free go-go juice flowing at the Captains Welcome Dinner. From 5:00 - 6:00 there was a happy our every day in the bar near the casino and in the Horizons lounge on deck 10. Horizons is a very nice relaxing location with panoramic views. It was a popular area and during happy hour getting served there was usually rather difficult, taking about 15 minutes before we were even recognized and our order taken. They usually only had 2 bar servers in this location even during happy hour. They needed several more to keep up with demand. If you went to the bar yourself to try to get a second drink a few minutes before the end of happy hour they were not pleased and I was told to return to my seat and a server would assist. Sometimes they did and sometimes they did not. The Main Dining Room is on Deck 5 and is a beautiful area. We had dinner there most nights. Everything was excellent except for the beef. I can only eat medium well or well done beef. I ordered this three nights in a row and each night received an entree prepared very rare. The third night I called the waiter over and showed him the rareness and requested one that was well done. When he returned it was still rare. This was also the case one evening at the Terrace Grill when I requested a well done steak, at least there it was medium and I was able to eat the edges. Is well done that difficult to do? One other serious problem in this area- the wine stewards strongly push the wine. You cannot even pick up your wine glass to smell the wine without them rushing over to your table asking to fill up your glass. One steward even interrupted us (twice) at our table to ask to pour more wine- this is unacceptable on any cruise and without question totally out of line at this level of cruising. On deck 10 there are also two special restaurants that are free of charge. Our first one we sampled was Toscana with the Italian Theme. Our Italian waiter did a nice job, but the service was extremely slow. Other tables that arrived after us were completely done 20 minutes before we were even offered dessert. The Lasagna was wonderful as was all other selections. The second special restaurant is Polo Grill. This was the absolute highlight of the cruise. Great waiter and even better food than I have ever had on a ship. The Shrimp cocktail was stunning, super jumbo sized shrimp that were flavorful and tender. Excellent Onion soup and Whole 2 1/2 pound steamed Maine Lobster, it just does not get any better than that. I did not even have room for dessert but two of my table mates selected a 7 layer chocolate cake that i did sample and it was the best! They even prepared a beautiful personal birthday cake for the person that was celebrating a special birthday - 55. I thought the entertainment for a small ship was wonderful. I did see the comedian two nights - Noodles, very funny without being vulgar. The four singers and dancers sang and absolutely danced their little hearts out- they surely gave 110%. The reception desk staff always gave a smile and were pleasant. Robert the concierge was most kind on several occasions. The cruise director is a character - he knows his stuff and did a great job- especially at trivia. I know I only gave an average rating of 3 stars, but a few thing need to be fixed immediately: The Terrace Buffet- assign stations to staff to clean and reset tables, cross train the staff to jump in and help each other when someone is "in the weeds". Train your wine stewards the proper method of when and when not to serve. Train your cooks how to prepare a well done steak. Read Less
Sail Date May 2015
This was our first real cruise (did the Disney 3-day cruise in 2001 with small children - fun but mayhem in the common areas of the ship). We were able to upgrade at the last minute to an Owner's Suite and it was luxurious. We had ... Read More
This was our first real cruise (did the Disney 3-day cruise in 2001 with small children - fun but mayhem in the common areas of the ship). We were able to upgrade at the last minute to an Owner's Suite and it was luxurious. We had a butler and someone from housekeeping on call 24/7. Our 'kids' (ages 19 and 22) were in a Penthouse concierge suite and they had the same great service. We ate in all of the restaurants and really enjoyed the baristas (Hello Valentina!). The onboard Canyon Ranch spa was wonderful. If you are considering an Alaskan cruise I really recommend this one - the ship is small enough to get to areas the larger ships cannot. We spent several hours cursing the Hubbard Glacier and those are the scenes that will stay with me - it was like living a National Geographic special! We did not play any of the games on board and did not see any of the entertainment - our 'kids' are college age so we spent evenings together just watching the scenery glide by and talking. Very few young people on this cruise - a few babies but mostly adults 40-70. The only time we felt crowded was during the lifeguard drills - this ship only carries about 650 people - we never had to wait for an elevator or to get a seat for a meal or tea. Afternoon tea is a must-do! They have laundry service on board but it is expensive, and the laundry dryers took several cycles to fully dry the clothes. Other than that, we were delighted and will go on another Oceania cruise in ether 2016 or 2017 - GREAT discounts if you sign up for another cruise while you are on the ship! Read Less
Sail Date May 2015
After about three dozen cruises over the past 40 years we took our first cruise on Oceania's Regatta. The service was excellent. We have never had such attention from staff on any of our previous cruises. My wife who has a brand-new ... Read More
After about three dozen cruises over the past 40 years we took our first cruise on Oceania's Regatta. The service was excellent. We have never had such attention from staff on any of our previous cruises. My wife who has a brand-new hip was experiencing some difficulty walking and the solicitousness and care and concern of the staff just blew us away. Food was also excellent and we certainly appreciated the ability to dine at will and decide whether we would share or eat privately. We did both and managed to thoroughly enjoy every meal onboard. The one shocking disappointment was when we walked into the cabin on embarkation day. We had seen the size of the cabin in the advertising brochure, but did not realize that the figures published also included the balcony. So when we walked into the cabin we thought we were in the wrong place. We could live with the smaller cabins as long as we know that that's what we will be getting. Overall however the experience was so positive, then we have now booked a spring trip on the Riviera. Here at least, the rooms are larger and we will be prepared for subtracting balcony size. Read Less
Sail Date August 2013
We thoroughly enjoyed our cruise to Alaska on the Regatta. We had taken advantage  of the "third passenger travels free" promotion. We took my elderly disabled mother with us. Other than being a little crowded in a stateroom ... Read More
We thoroughly enjoyed our cruise to Alaska on the Regatta. We had taken advantage  of the "third passenger travels free" promotion. We took my elderly disabled mother with us. Other than being a little crowded in a stateroom meant  for two, the three of us managed just fine. It was relatively easy to maneuver through the ship with the wheelchair. Staff would leap to help if thresholds or restaurant seating presented a problem. We were able to  fold the wheelchair for storage in our stateroom so that was also not an issue. The only trouble spot in our room was the 5" step down from the bathroom to the bed area. Service Exemplary Food Fabulous We had reserved tables in the the smaller restaurants four times but enjoyed eating in all locations on the ship. Dinner one evening in the Polo Grill stays in my mind, especially because of the combination of exceptional service, fine view and one double martini. These perfectly prepared foods landed on our table -- crab cakes, escargot, Cobb salad, French onion soup, filet mignon, grilled asparagus, grilled tomatoes, creamed spinach, baked potato, potato au gratin, key lime pie. Neighbouring diners were celebrating an anniversary. The dining crew assembled around their table and sang, then two Filipino crew members and her husband serenaded the wife with a love song. That was fun. Ports Every stop in Alaska was shrouded in fog or rain clouds. This was not an issue for us because on this cruise we intended to spend time with my 91 year old mother who required a wheelchair and for whom most excursions would have been impossible or most inconvenient. We did feel sorry for people who expected to see the beauty of Alaska from the tram, hiking trail or helicopter. The rain was relentless. Those who did go on the excusions did not complain in our presence. We were able to access all Alaska ports from the pier (except Hoonah which was accessible by tender). Due to rough water, Sitka was eliminated and Wrangell was added to the list of ports. Hubbard Glacier early in the morning on August 18th was a highlight of the cruise. We were early enough to find port side seats with a good view in the Horizon Room, a spot with many windows and comfy chairs on Deck 10. Just as we were getting settled, an argument erupted amongst the passengers along the front windows on the bow. Seems someone was saving three seats which would remain unoccupied for the half hour prior to our arrival in the bay nearest the huge tidewater glacier. A tall robust woman with a long cane seated behind the saved seats took issue with the male passenger's effort to save good empty seats and in the end she got her way. Drama! The sun came out only after we reached Victoria and it stayed out until disembarkation in San Francisco. We had a great time poking around Victoria, BC and Astoria, OR on our own. Entertainment We attended most of the shows which featured either the band and the comedian, Tom Drake or the band backing the four singer/dancers. We laughed hard at the Celebrity Liars' Club in the Regatta Lounge on Tuesday evening. Four "celebrities" ( like the ship's doctor) made-up hilarious definitions of weird words like "Wiliwili", "Williwas", "Bablitrice" and "Flagatation". Only one celebrity had the correct definition in each round. The audience had to vote for the most likely definition. Lots of laughs. We went to a culinary demonstration complete with samples of the food. Like most presentations on the ship, this happened in the Regatta Lounge. We had some trouble understanding the thick French accents of the two chefs but no trouble with the samples. We learned a few new cooking tricks. It was interesting and fun. We attended numerous lectures. One afternoon we heard Dr. Paula Smith speak on the topic, "And you thought Prince Charles had problems" which sounds like a history lesson on the scandals of Royals in history. It should have been good for a laugh. After 45 minutes and wasted potential for humour, the speaker had only progressed from William the Conqueror to royal scoundrels in the 15th century. We left the theatre and went to the Horizons lounge for high tea, an improved use of our time. We appreciated the fact that lectures were taped and broadcast later on the ship's system as we could catch up on those we missed. The best presentation was that of the captain who explained modern piracy and methods of combatting it. We played our first ever bingo game (Cost $35 for five games and we won $25). We tried the slot machines. We didn't swim, play ping pong or shuffleboard this time. High tea with the chamber music was our mother's favorite activity. Read Less
Sail Date August 2011
Having cruised a number of times on Windstar, my wife and I were looking for a cruise to Alaska. Unfortunately Windstar did not go there, so we looked into other cruise lines. We both prefer the smaller ships, so when we saw ... Read More
Having cruised a number of times on Windstar, my wife and I were looking for a cruise to Alaska. Unfortunately Windstar did not go there, so we looked into other cruise lines. We both prefer the smaller ships, so when we saw Oceania, and the small ship (650 passengers), the brochure looked great, actually over the top for us, but we thought, it will hold up to the standards that we were used to on Windstar. My first issue had to do the the large number of emails I began receiving about 2 months prior to our cruise. They started how they had overbooked the cruise and they began by offering us discounts on another cruise. Then they started offering us discounts to change cabins to a lower level, and finally 2 days before we sailed they asked if I wanted to upgrade to a more expense cabin for a slight fee. I made three phone calls to the cruise line and asked to be taken off this list, they said they said that can't be done, it was an automatic email. I felt this was very poor. How can you overbook a cruise? Aren't you assigned a cabin number?? We received 'free' airfare with our booking and the flight times were convenient and on time. No issues here. Transfers from the airport and ship also were without incident. Once on the ship, the registration process was horrible. It took us over an hour to get our room keys. They seemed very disorganized and more then few passengers were very upset. For such a small ship, they seemed like this was the first time they had done this process. Once we received our keys, our room was not read yet, so we went to the Waves area to have a drink and get a bite to eat. I ordered a burger, my wife the same, we sat down at our table, and waited for something to drink. And we waited. Finally a waiter came over and took my wine order and my wife's ice tea order. And we waited. My wife was about half done with her food when her ice tea showed up. But no wine. I called over the bar manager and asked about my wine. He said it will be there soon. I informed him that I am almost one with my food. He went to check on my wine as I finished my burger. When he returned it was in a plastic wine glass. I am a certified sommelier, and never drink wine in plastic. I asked him why it was in a plastic glass. He said because we were near the pool. I pointed to my wife's ice tea GLASS and our water GLASSES and said then why aren't these in plastic? He had nothing to say. He then went and got me a wine glass and poured my wine into it. A few minutes later the ships wine steward came out to talk to me, I asked about the plastic glass, and he also had no explanation why the drink I was paying for was in plastic, and the free drinks were in glass. Later that evening, still our first day on the ship, we went to the Tapas on the Terrace for dinner, we ordered dinner, I asked for the wine list, our food came. No one came for our drink order. We waited, I looked around, saw many waiters talking to each other, not looking at the tables. We drank our water, finished our dinner, then a waiter came over and asked us what we wanted to drink. I laughed. Said you just lost a $100 wine order. We finished our dinner and left. I was very upset. I found the cellar master and told him of this issue as well. He promised he would make it better. We had dinner in the Grand Dining room the next night, I ordered a bottle of wine, and the cellar master saw me an talked to the waiter and we had no issues that night with service. Most of our breakfasts were eaten in the Terrace Cafe, and every morning we had issues with drink service. Coffee not being refilled, no one coming to check to see if we needed anything else. I watched three wait staff refill one napkin dispenser one breakfast. It was very entertaining. It became quite the entertainment every day to see if the poor service would get any better, it did not. One interesting item of note, I guess Oceania prides it self on 'serving the customers', I was not even allowed to put catsup or mustard on my own burger. The people behind those glass counter held on tightly to the dispensers and HAD to dispense condiments on your food. I once grabbed a loose catsup bottle and brought it to table, it was quickly picked up and put back behind the counter.... Why couldn't the waiters move that fast when getting refills of ice tea? We did have excellent service in the two 'fine dining rooms' the Toscana and Polo Grill. But getting a reservation for those two is interesting. We were allowed one each prior to our cruise, and received one at random one day. But every morning I would go the desk and ask about getting into one of those that night, and once they punched in my cabin number, there was no room. I felt as if there was a class rating for reservations depending upon your cabin number. Room maintenance was good, it took a while to get the rooms made up each day, I am used to Windstars performance in this area, you can be gone from your room for 10 minutes and poof your room is picked up. Not with Oceania. This was just something we had to get used to. Not a big deal. We did have an entertaining issue on night, my wife and I ordered room service and were enjoying dinner and a nice bottle of wine alone in our room and there was a knock at the door. Opened it and there was a couch in the hall way. A member of the maintenance staff said, we are here to change out your couch. I looked at my wife, we both smiled and laughed and said come on in, what else is going to happen here? They had to do it now? Not in a few days when we disembark? The on board entertainment was typical cruise ship. We did however love the 4 piece string quartet. They were 4 young adults from the Ukraine that were amazing talents. That being said, it was a nice vacation. He ship is beautiful, well maintained, the food was excellent. But for us the major issue was service. We had dinner at a diner the day after we got off the ship and were amazed that the service there was 100 times better than the Regatta. Our ice tea was refilled without hunting down a waiter, my drink came before my food was delivered. It isn't that hard to have good customer service and be efficient. But the cruise we were on totally lacked that. We will not be cruising on Oceania again. We are already looking at upcoming Windstar cruises. Read Less
Sail Date July 2011
We had never cruised before and my cousin recommended Oceania. Many on the ship told us we had started at the top. Overall, we had a fantastic time. The weather was great and what we saw was wonderful! Our dining experiences. We ... Read More
We had never cruised before and my cousin recommended Oceania. Many on the ship told us we had started at the top. Overall, we had a fantastic time. The weather was great and what we saw was wonderful! Our dining experiences. We usually had supper in the Grand Dining Room and found that it was better to arrive early because otherwise service could seem a little slow. If you are careful about your diet, order the optional steamed vegetables; otherwise, you will discover that the chef uses a lot of butter. My wife's memorable dessert was the salted caramel ice cream and although it only appeared once I really liked the French apple pie. Portions, thankfully, were not huge. The pastries at high tea, especially the scones, were great! Our shore excursions. We took level one excursions because my wife's knees are, at times, an issue. We would definitely recommend the railway trip from Skagway not only for its scenery but also for its engineering. We also took the Kenai Fiords cruise and it was spectacular for scenery and wild life. The Misty Fiords seaplane tour was also very impressive. Our ports. As other reviewers have commented the big three (Ketchikan, Juneau, and Skagway) are too touristy; the other places we visited gave you a better appreciation of what life is really like for Alaskans. We loved the string quartet and were disappointed that the guitarist had a canned accompaniment. He told me that to play a guitar solo in the lounge would have put his audience to sleep. The library needs more literature and the few times I wanted to go on line I didn't have the patience to wait for the hook up. A larger launderette would help. My wife used the massage services four times and loved the masseur; she used the personal trainer twice and was impressed. I was luckier than most and probably made a little money on the slots. The stateroom staff were helpful and friendly and left a very good impression. Read Less
Sail Date July 2011
We chose Oceania based on recommendations from friends that cruise 1-2 times each year, and we would go again. We boarded the ship in Anchorage, but met at the convention center and were transported to the port where we boarded the ... Read More
We chose Oceania based on recommendations from friends that cruise 1-2 times each year, and we would go again. We boarded the ship in Anchorage, but met at the convention center and were transported to the port where we boarded the ship directly. We were given a time for boarding, and we were able to board a little early, but the room was not ready until the advertised time. The convention center arrangement went smoothly, and checking in at the ship went very well. Perhaps it had to do with passengers arriving one busload at a time. The room was very nice and the cabin staff very attentive. In fact we were well treated by all of the staff, and many were willing to talk, and that seemed to improve the service even more. We were pleased with the dining arrangements, usually arrived early, and although there were just 2 of us, we were usually able to dine at a table for two close enough to another couple to enjoy conversation. Service was exceptional most of the time, and earlier comments must have had some impact. We got to know a couple of the servers, and again, that helped with service. Early AM room service was helpful for the early tours. The tours/excursions were expensive, although not consistently. I found that some I could book independently for about half the amount, some of the independent tours were about $20 less, and one we took was actually a little bit more than the one organized through Oceania. We spent a week in Alaska on our own before the cruise, so we did not spend much time in the shops, even though the jewelry stores offered "special" prices. Entertainment was not the strong point of this cruise -- we chose this one because of the ship size, Oceania's reputation, and the amount of time we spent in port. It would be more enjoyable with a small group, but I did not need to see Alaska with 3,000 of my closest friends. I was a little surprised that our tours went well, even when in Juneau and Ketchikan where there were about 10,000 other passengers. The internet was slow and expensive, but downloading my office and personal email and keeping up with the news did not take much time. Downloads were not as slow as I had feared. Disembarkation in Vancouver went well, and the transfer via bus was easy. We had an enjoyable time. Read Less
Sail Date July 2011
We have been on the Regatta once before and really enjoyed it. We like the casual dinning and have found the food and service to be excellent. On this cruise, we thought that the food in the Terrace wasn't as good as our first cruise ... Read More
We have been on the Regatta once before and really enjoyed it. We like the casual dinning and have found the food and service to be excellent. On this cruise, we thought that the food in the Terrace wasn't as good as our first cruise and the first few days the service wasn't up to what it was on our first Regatta cruise. The food and service in Toscano's and the Polo Grill were excellent. We also really like the smoking policy that Oceania has, since I am allergic to smoke. We really enjoyed the itinerary and our weather was beautiful. The captain got close to the Hubbard Glacier and to the Glaciers in the College Fjords. David Norlander was the lecturer and he did a great job. My husband really enjoyed Vincenzo, the classical guitarist. Our 2nd port was Wrangell, where we took an independent tour with Breakaway Adventures to Anan Bear and Wildlife Observatory where we saw a lot of black bears up close. It consisted of a boat trip from Wrangell and about a 1/2 mile hike to the observation platform. It was a great tour. Our last port before Anchorage was Homer. Here we took Oceania's Seldovia/Kachemak Bay cruise. Had a beautiful sunny day, saw lots of sea otters, birds including puffins and had lunch in Seldovia and went for a hike to the beach. Was a fun day. It was a very enjoyable cruise. Read Less
Sail Date July 2011
We are a couple aged 59 and 63. This was my first cruise ever; my partner's umpteenth cruise. He had always cruised on the big ships so we looked forward to this new experience. We chose this cruise mostly because of the ... Read More
We are a couple aged 59 and 63. This was my first cruise ever; my partner's umpteenth cruise. He had always cruised on the big ships so we looked forward to this new experience. We chose this cruise mostly because of the itinerary. Few other cruise lines offered the ports of Sitka, Homer, Seward, Wrangell and Anchorage. As we learned more about Oceania, we greatly anticipated the food, service and general ambiance. Sadly, our expectations were not met in all of these areas. The ship itself is absolutely gorgeous. The dEcor is tasteful and immaculately maintained. I never saw so much as a speck of lint on the carpet or a finger smudge on the brass or the woodwork. The library is breathtaking, the grand dining room is elegant, Martini's Bar became a favorite spot. The bathrooms were spotless always. Our stateroom staff, Madi and Alex, were outstanding. All requests were graciously fulfilled and our stateroom was immaculately maintained. Even when we had some plumbing problems, they were dealt with quickly and efficiently and we were even treated to a bottle of champagne to apologize for our inconvenience. The cocktails onboard are expertly prepared and our favorite bartender, Leo, deserves special recognition. We enjoyed martini tasting and wine tasting. We booked almost all our excursions through Oceania and with only one exception found them to be satisfactory. The "Winderness ATV excursion" was a $200 expensive misrepresentation. It was basically taking an ATV up a hill as if one were on a test ride at a dealership before buying the ATV. Terry Breen, the onboard expert, made the trip especially enjoyable and her knowledge and commentary were most appreciated. The entertainment onboard was disappointing. String quartets for the duration? Oceania needs some better choices. The goal may be to create a sophisticated ambiance, but a steady diet of the same old thing of anything is boring. Some more lively music would be appreciated. The Polo Grill is excellent and, frankly, what we expected to find throughout the cruise. That was not the case. Unfortunately, the wait staff is somewhat inconsistent. Errors were made at nearly every dinner. Water glasses weren't promptly re-filled. Incredibly, breakfast at the Terrace Cafe means that cream or half & half for coffee is only available by special request and then it takes an extraordinary amount of time to have the request fulfilled. Many mornings the Terrace staff walked past us focused on re-setting tables even when we raised our hand or waived to get noticed. Most disappointing was the complete lack of fresh Alaska seafood on the menu. In 12 nights, we had Alaska salmon only 1 time. No Alaska King crab. No fresh Halibut. We were stunned and very disappointed. Dinner at Toscana was adequate, but not extraordinary. The baby lettuce salad and carpaccio appetizer were good, but the Oso Bucco and Veal Chop main course were very disappointing. We live in the NY metro area. We dine out often. With all that we had read about the food on Oceania, we expected better. Read Less
Sail Date June 2011
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