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7 Helpful Votes
Sail Date: November 2017
We wanted to visit Hawaii and French Polynesia and the time fit in with our schedule. I am writing in Papeete Tahiti Airport, for a flight that doesn’t leave for 10 hours. Oceania Cruise Line arranged this wonderful itinerary ... Read More
We wanted to visit Hawaii and French Polynesia and the time fit in with our schedule. I am writing in Papeete Tahiti Airport, for a flight that doesn’t leave for 10 hours. Oceania Cruise Line arranged this wonderful itinerary prior to our cruise from San Diego to Tahiti, November 1 to 19, 2017. My wife and I are seasoned cruisers having 24 cruises under our belts, 3 with Oceania. On this cruise the first 5 days across to Honolulu were uneventful except for the food which was, for lack of a better word, insignificant!!!! (Oceania prides itself on the finest cuisine). After spending a day in Honolulu we proceeded to our next destination, Kauai. 2 a.m. all is dark and quiet. Engines broke down, no power, Captain came on intercom “emergency power”. Everyone up to Terrace Café and Horizon Lounge. At day light we were allowed back to our cabins. Very little communication from the Captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped Maui, Kauai and Fakarava in French Polynesia. We lost 3 destinations out of 8. Hundreds of guests complained to Concierge and were told that the company would be coming out with a letter of explanation and compensation. Our trip cost us $10,700.00 with air from Papeete to LAX. We received an offer of $500 future cruise credit usable in 2018-19 – WOW!!! What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit. Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines. We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!! Room - smallest balcony stateroom ever, smallest bathroom, smallest shower Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc Internet – slowest on the planet – we were not able to reply to emails – toooooo slow. Entertainment – poor to mediocre To add insult to insult the final port was Papeete, arriving at 8.00 p.m. on a Saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to New Zealand. Stores were closed since it was Sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. we were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by Oceania. Oceania was happy to take their money and dump them as soon as possible!!!! Oh, by the way the plane did not leave at 10 p.m. on Sunday due to an Air France strike – plane left at 1.00 a.m. Monday morning arriving LAX 8 hours later only to sit for an hour on the tarmac waiting for a gate. We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the Cruise Vacation Guide Book i.e. “OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST” This DID NOT happen in Papeete – the true experience was being kicked off the boat with no thanx!!!!!! We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “Regatta” Don’t go, you may be sorry, we were!!!!!!!!!!!! If asked for recommendations you can assume what they will be!!!! Read Less
1 Helpful Vote
Sail Date: November 2017
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under ... Read More
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under our belts, 2 with oceania. On this cruise the first 5 days across to honolulu we had no air conditioning or hot water. Safe not working. food which was, for lack of a better word, insignificant!!!! (oceania prides itself on the finest cuisine). After spending a day in honolulu we proceeded to our next destination, kauai. 2 a.m. All went dark and quiet. Engines broke down, no power, captain came on intercom “emergency power”. Everyone up to terrace café and horizon lounge. At day light we were allowed back to our cabins. Very little communication from the captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped maui, kauai and fakarava in french polynesia. While in port of honolulu fire caught on deck 11.officers smoking area. They announced it was a small fire. While looking down 11 fire trucks were at the bottom of the ship. we lost 3 destinations out of 8. Hundreds of guests complained to concierge and were told that the company would be coming out with a letter of explanation and compensation. Our trip cost us $ 15,000 with air from papeete to lax. We received an offer of $500 future cruise credit usable in 2018-19 – wow!!! What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit. Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines. We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!! Room - smallest balcony stateroom ever, smallest bathroom, smallest shower Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc Internet – slowest on the planet – we were not able to reply to emails – toooooo slow. Entertainment – poor to mediocre To add insult to insult the final port was papeete, arriving at 8.00 p.m. On a saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to new zealand. Stores were closed since it was sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. We were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by oceania. Oceania was happy to take their money and dump them as soon as possible!!! We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the cruise vacation guide book i.e. “OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST” This did not happen in papeete – the true experience was being kicked off the boat with no thanx!!!!!! We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “regatta” don’t go, you may be sorry, we were!!!!!!!!!!!! Read Less
8 Helpful Votes
Sail Date: November 2017
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the ... Read More
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the pa to inform us they had lost all power on the ship and ship was dead in the water.. worse than that the aux. Power would not go on ... Therefore the captain (rightfully so) instructed all passangers to go to open pool area because there would be daylight shortly and it would be dangerous for anybody to walk about in the dark.. worse part of this 'incident' is the good will gesture oceania had offerred all passangers .. A future cruise credit of $500 towards a future cruise. are you kidding!!! also, they changed the itenerary.but not informed of the change till after the ship was cleared to leave honlulu (ps we had to be towed into honolulu ...even though the power eventually came back on).. moreover, the captain instructed evrybody to be back on the ship bt 2:30pm (believe it was november 8th) with further info re departure. .. Never recieved info re departure till after 8pm when the ship was about to leave and most of the passangers were at dinner. We were informed the change of itenerary would be in print in the stateroom.. Upon review of the new intenerary, we were informed of loss of 3 ports and added 5 more sea days. this is not what i signed up for... If given my drutherers and given the opportunity i would have left the cruise in honolulu..... By the way ncl executives had flown in from miami were on the ship when the change of intnerary occurred ncl and oceania messed up terribly miss handeled this situation and owes each passanger more than the $500.00 future cruisecredit... This is an insult we have choices for future cruises..for me it will not be the regatta or oceania. Read Less
5 Helpful Votes
Sail Date: November 2017
We found what we believed to be and should have been a once in a lifetime 18 day paradise cruise to the South Pacific. It was an anniversary so we went big and purchased a Vista Suite. Left from San Diego on Nov 1 for a wonderful 5 day ... Read More
We found what we believed to be and should have been a once in a lifetime 18 day paradise cruise to the South Pacific. It was an anniversary so we went big and purchased a Vista Suite. Left from San Diego on Nov 1 for a wonderful 5 day cruise aboard the Regatta to Honolulu. Schedule was one day on Honolulu, then to Kauai for a day, Maui for most of a day, a 4 day cruise to Farakova then to Nuku Hiva, Bora Bora, Moorea and Tahiti. Problem is we left Honolulu at midnight and about 1 am the ship went totally dead in the water with zero power anywhere, i.e. no toilets, water, nothing. At 5 am the Captain announced that we all needed to muster in common areas as they were running out of battery power and would not be able to communicate to the passengers. This was done and I must say the crew was fantastic, keeping all calm and happy. Turns out one issue was the emergency generator did not work at first, thus no power for the ship. We do not know why it went dead in the water. Final result was a tow back to Honolulu where we were allowed to disembark after noon to spend another half day on Oahu (not the best of the islands). Next morning we were told we were not going to leave until probably after noon so we were off for another half day repeat and back by 1:30 to spend another half day on board in port, not leaving until 9 that evening. Instead of seeing Kauai, Maui and Farakova, we cruised for another 5 days directly to Nuku Hiva. The rest of the cruise went very well but for missing 3 important islands Oceania offered a free cocktail party and $500 toward a future cruise in the next two years. Oh, and the chartered flight from Papeete to LA was supposed to leave at 10 but even the day before they found out it would not leave until 1 am. Many of us, ourselves included, had to miss our connections and in our case it cost us another $750 to change and book another flight. Very unacceptable. Please do not get me wrong here. Oceania is a wonderful line, the crew always exceptional and the food spectacular. The Vista Suite on the bow was a great way to go and we did have a great time overall, but of course were very disappointed to miss three islands. Regatta is a terrific ship and our first in the smaller class. We found that for us, we probably prefer the larger version with more restaurants, boutiques and other amenities but hey, that is personal. Read Less
5 Helpful Votes
Sail Date: November 2017
We chose this cruise because of the 8 ports scheduled and the area. Due to a power failure we were tugged back to Oahu in the middle of the night, no lights, no toilets, and we were evacuated to the 9th deck in our pajamas and jackets for ... Read More
We chose this cruise because of the 8 ports scheduled and the area. Due to a power failure we were tugged back to Oahu in the middle of the night, no lights, no toilets, and we were evacuated to the 9th deck in our pajamas and jackets for 4 hours. We were stuck in Oahu for 3 days while the ship was "fixed". There was a fire on board during that time with no explanation given. 3 ports were eliminated from our itinerary, ones that were important to us. The incident was called an "inconvenience". Upon leaving the ship in Papeete, we were bused to a hotel meeting room where we sat for 12 hours. Our charter flight was delayed 4 hours, causing a change in our connection at LAX. We missed our flight to San Diego because LAX immigration was so crowded. Our luggage made it to SD but we did not. Read Less
5 Helpful Votes
Sail Date: May 2017
Positive: - Food: if you’re a foodie, this is the cruise line for you. The ‘cafeteria’ type food served in the Terrace was average at best, and breakfasts are nothing special. Dinners, however, are first rate. ... Read More
Positive: - Food: if you’re a foodie, this is the cruise line for you. The ‘cafeteria’ type food served in the Terrace was average at best, and breakfasts are nothing special. Dinners, however, are first rate. Especially in their 2 specialty restaurants (no added charge): Tuscan & Red Ginger. Delicious. - Beds: super comfortable. Good pillows too. - Service: as one would expect at this price. - Smaller Passenger Size: Sirena holds ~650 passengers: nice size. Negative: - Room size: Small! Granted, the Sirena was built in 1999 so it lacks the updated features newer ships have, such as larger rooms in the ‘average’ category. We upgraded to Concierge class, but it didn’t give us more space or anything notably special. We found the upcharge to a larger room size was significantly more than on other cruise lines we’ve enjoyed. - Bathroom Size: Again it’s an older ship but we still paid the luxury cruise line price and would have expected a better refurbishing in the bathroom. Of particular disappointment was the shower curtain that clings to one’s body in this small space. No place to sit or put your leg up to shave, ladies. Nor do they provide a magnifying mirror: have they not checked the average age of their clientele?? Big disappointment. - Drinks Prices: Oceania has limited, viable drinks packages (alcoholic beverages including beer & wine are NOT included.) Our first night celebrating in the lounge we ordered doubles, as suggested by our server. The drinks were of average size, from our experience. I can’t imagine what a single would have been. My husband’s Manhattan and my martini – singles from our view point – cost over $50.00!! When we said as much to our server he suggested we go to another lounge where we’d get the same size drinks for half the price: we did and we did! Wow. I complained to the reception staff and we were credited half of our money back on the super-pricey drinks. We learned that you had to know which bars serve which size drinks at what price and time: complicated. Better yet, we learned to buy and bring our own, using take-out coffee cups! - Cold Rooms: the large room where performances and entertainment occurs (Sirena Lounge) is COLD! We wear sweaters and take blankets. I think it's cold for the performers' benefit, but not great for the audience. Summary: We are highly unlikely to cruise with Oceania again. Our favorite line to date for ocean cruising is Viking. We did their 22-day Mediterranean cruise in 2015 and absolutely loved it. Further, we like the all-inclusive deal that Viking offers (excursions included; these are extra on Oceania) and their average cabins are lovely. Viking ocean ships hold less than 1000 passengers so it too is a nice size. For larger ships (thus lower pricing) we like Celebrity & Princess. Read Less
3 Helpful Votes
Sail Date: May 2017
Days at sea were restful and wonderful. Food was bland and had little flavor. I found food on Riviera to be delicious last June. For example, the steak at Tuscan steakhouse was flavorful, like it was dry aged and came with gorngonzola ... Read More
Days at sea were restful and wonderful. Food was bland and had little flavor. I found food on Riviera to be delicious last June. For example, the steak at Tuscan steakhouse was flavorful, like it was dry aged and came with gorngonzola butter. Steak on Sirena had very little flavor and no butter was offered. Food offered on buffet at dinner largely mimicked dining room food. If I don't like what's in the dinning room I want to go to buffet for additional options. Room was a PH2 and was comfortable, 8006 on the port side. Butler was amazing but Joel the housekeeper we didn't see much of him. One night at 7:00 as we dressed for dinner, he knocked and mentioned there was a drawer needing fixing. It was news to me and I was surprised by his appearance and dismayed he pushed his way in with the handyman and proceeded to tell me the cabinet door was driving him crazy when cleaning in the room. Due to his impolite and inconvenient repair call, we had to stop preparing for dinner and thus it delayed us 30 minutes. Joel was terse and demanding when he said the door drove him crazy and needed to be fixed. He was reported to the head housekeeper and apologies made but what the heck! I never experienced behavior on Riviera. Joel then hung out around staterooms the night before we disembarked and the morning of, like he was scoping the situation out and making his presence known. This is appalling behavior. Further more, I was a few days into the cruise and asked for different scented lotions as they were advertised as being available. I left a note two nights in a row and never received any product or explanation. The morning of the third day the butler said they were working on it. Not another word was mentioned. I then said something in the mid cruise survey and Joel knocked on the door and mentioned my request and that I had said something about it in the survey. He then said to me That he had told me on the first day that if I needed anything yo call him, and I didn't notify him. He was stern with me in his tone. I said I had waited two nights upon leaving a note and the butler said it was being worked, so when I still hadn't received anything or any further word I decided to say something. And that I presumed the butler had shared the latest updates and requests with the entire team. It is ridiculous that paying what I paid to stay in this level of stateroom that I had to ask numerous times and be talked to the way I was. I never mentioned that six days went by and no qtips were replaced in the bathroom. Not sure why the services were lacking as it appreared the staff were just in a hurry to d their job and go about their way. It's one thing to forget a day or two to replace items like this but that clearly wasn't the case here. The staff were super reactive to the mid cruise complaints made so I commend them on this, at least my comments were taken seriously. However, the staff feel all over themselves to come see us in the restaurants and everyone referred to us by name when they had not talked to us previously. I wish input was looked at as constructive criticism and the staff didn't make my husband and I feel odd and made me wish I had never filled out the survey. Others I talked to who had done the mid cruise survey previously said they suffered the same treatment and would never complete one again. I now feel the same way. I don't understand why certain exercise classes incur an $11 per class fee. Things like circuit trains and stretching and relaxing are free but yoga, Pilates, and spin are not. How about offering certain classes of staterooms free classes or x number for free and then a charge is accessed. He stretching class was a lot like a yoga class thankfully but for those who paid for yoga I felt bad fro them. The spa is run by canyon ranch. The massage I had was $99 during the last four days of the cruise but was $135 normally. A great deal unless you paid full price earlier in the voyage. A point I would be upset about had I paid full price. Massage was good but not sure I would do it again. Entertainment was not that great. Magician was good but get seats in front and not on the side as his props block your view of seeing his tricks. Comedians were okay, string quartet was wonderful, and production show performers were not good. It was as if they were trying to do something professional and it just wasn't at that level. Read Less
7 Helpful Votes
Sail Date: May 2017
Excellent cruise, super food, great bridge instructor and games, superior service by cabin attendants (Mia and Liane), and a great opportunity to meet like-minded travelers. The size of the ship (~600 guests) makes for pleasant ... Read More
Excellent cruise, super food, great bridge instructor and games, superior service by cabin attendants (Mia and Liane), and a great opportunity to meet like-minded travelers. The size of the ship (~600 guests) makes for pleasant opportunities for making acquaintances. This cruise was ideal for us in that we much prefer sea days to port calls and this cruise had ten sea days out of a total of eighteen days for the entire cruise. The food was superb and the entire ship's crew were wonderful. Our cabin was as advertised and our steward (Min) and stewardess (Liane) were outstanding. We did feel, however, the ship's excursions were excessively overpriced. (For example, on Kauai, we booked a helicopter excursion privately that was ten minutes longer than the ship's arranged helicopter tour and for less than one-half the price of the Oceania's helicopter excursion.) We cannot give this cruise a five-star rating, however, because of the absolutely uncaring, unprofessional, and seemingly disinterested performance of Oceania's air arrangements department. Both legs of our trip involved ten hour layovers in one of the world's worst airports (LAX). Our trip to Papeete was 23 three hours long and we arrived at the ship 15 minutes before it left port. When I tried to talk to the airline arrangement people, weeks before the trip, about the poor arrangements they would not talk to me personally but insisted they could only talk to my agent. I was also informed any deviation, such as arriving a day or two-early would cast us $350 plus any difference in flight pricing. Also, the airlines did not receive any of the dietary restriction information we gave to Oceania. (The cruise itself did, however, have all the correct information.) Finally, the airline lost our luggage which we did not receive until three days into the cruise. (This could easily have been avoided if Oceania had flown us to Papeete a few days early as we initially requested.) The airline department certainly is a blight on Oceania's otherwise sterling reputation. Read Less
2 Helpful Votes
Sail Date: May 2017
My wife and I took the 10 night South Pacific Cruise from Papeete to Papeete. The embarkation process was a breeze, with smiling and helpful crew members guiding us all the way. We had to kill time in the buffet restaurant till our ... Read More
My wife and I took the 10 night South Pacific Cruise from Papeete to Papeete. The embarkation process was a breeze, with smiling and helpful crew members guiding us all the way. We had to kill time in the buffet restaurant till our Penthouse Suite (see review below) was ready, but the wait wasn't too long. Our butler was professional and helpful. The food and service in the main dining hall were excellent. The waiters were very friendly and open to suggestions about future menus. The dining hall transformed into Jacques Bistro for lunch, with a different and innovative menu every day. The desserts and the escargot were especially yummy. The buffet restaurant had a wide selection for breakfast, but we could hardly experience it, because of the inexplicable opening times of 7.00 am and even 7.30 am. (Most cruise lines start breakfast service at 6.00 am or 6.30 am). Considering that we had to report for most shore excursions by 7.45 or 8.00 am, the late breakfast timings made no sense at all. We were forced to eat limited choice room service breakfast on our tiny and uncomfortable dining table. The speciality restaurants, Tuscan Steak and Red Ginger were outstanding. The nightly entertainment was way below par, considering Oceania advertises itself as a luxury cruise line. There was an average Australian singing duo and a so so comedian who were repeated almost every alternate night. The only one good show was about the golden oldies. Also there was only one set at 9:30 pm. Considering that half the passengers finished dinner by 8.00 pm, this entailed an unnecessary and boring wait. Deeply disappointing. The off-road shore excursions were good but not always well organized. On one excursion in a 8 passenger jeep, we were put in with six fellow travelers who spoke only French. Overall, the cruise was like the proverbial curates egg: good in parts, but did not live up to the luxury tag. Read Less
7 Helpful Votes
Sail Date: May 2017
It had been four years since we've cruised O and this is our fifth O cruise. Chose this because for years we've wanted to return to both Tahiti and Oceania for some time. Flying into Papeete and seeing Sirena for the first time and we knew ... Read More
It had been four years since we've cruised O and this is our fifth O cruise. Chose this because for years we've wanted to return to both Tahiti and Oceania for some time. Flying into Papeete and seeing Sirena for the first time and we knew we'd made the right decision. The ship is lovely. So many have commented on refurbishment not having been completed but after 18 days on her could not see a speck where that might be true. We were lucky enough to snag an aft concierge cabin and opening that cabin door the first time was a big woo-whee! We used the big veranda almost daily as well as the pool deck, and housekeeping kindly gave us lounge chairs which fit nicely. Dining was out of this world in every way and we enjoyed the main dining room as much as Tuscan Grill and Red Ginger. Ate breakfast and lunch almost every meal in the Terrace Cafe and a few dinners- love the ability to taste a variety of dishes. Service was absolutely superb. We aren't night show people and only attended twice, but both were much more than we expected. Gym and spa facilities were top notch. Wine menu was better than expected- sommelier service good but they were running. We are water sports people, and either arranged our own tours or rented a car in each port. Did not hear many good words about O's excursions and would be reluctant to use them in future except for some location like Easter Island. Love the ability to use a laundry and never experienced a wait using 3 times onboard. Talking to our fellow passengers it seemed about 95% had no complaints and talked about enjoying themselves as much as we were. I'd heard that a transpacific crossing would mean the age range would be much higher than usual. We are mid-late 60's and I'd guess the average age is about 70. A cruise that includes booth Tahiti and Hawaii is a huge draw for us but experiencing it on a lovely home base like Sirena made it perfection. We rebooked it for next year while onboard. Read Less
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