So so incredibly disappointed with Oceania. Absolutely no guest/customer service. Have raised all issues with onboard team, Oceania guest relations and still no communication back. This cruise is going no where, no ports now for 9 days, even restaurants closed on some nights so no choice and tonight all specialty restaurants closed and only Grand Dining and Terrace cafe open. As to onboard ...
We ate long time cruisers with Oceania but now a lost customer!
We booked this cruise in 2019 for 2020 travel dates. Alas pandemic curtailed those plans until this year. We in fact booked a 30 day cruise Barcelona to Dubai - never being informed that it was 2 back to back cruises - first issue as this was the start of lack of communication and guest satisfaction,
We were advised of ...
Cruised on Oceania a few yeas ago and decided to book with them again. This was a mistake. We had a penthouse suite, it was okey. The mattress was well past its prime. It's a beautiful ship and the service was first rate.
The line advertises the best cuisine at sea. I was not impressed. There are four speciality restaurants: the only one that was outstanding was the Italian restaurant. The ...
We'd been sailing with other lines for a few years and decided to go back to Oceania mainly for the smaller ships. Right from the start it was bad. Didn't get into our stateroom until at least 3:00 p.m. The balcony was so noisy we couldn't use it, the shower so small my husband had to open the door to pick up the soap if he dropped it, the bottom of the shower was filthy and the beds were mush. ...
I am sorry to say that in spite of fabulous food, a wonderful cabin and food crew, and amazing staterooms, I would never go on an Oceania Cruise again. The management staff (with the exception of the concierge) as non-existent. The support staff at the desks were not only rude and uncaring, they would not go one step further than absolutely necessary to correct a horrible situation. Things ...
My wife and I were married in December and chose the Oceana Irish Inspirations cruise for our honeymoon, based upon the brochure descriptions. We live near Phoenix Arizona, and Oceana provided all air transportation and transfers to Belfast, Ireland, the port of departure.
We had to pay in full before flights and our cabin was assigned. When we got our flight itinerary, we were not seated ...
Oceania knew in advance that the seas were rough around Bermuda and the ship would not be going there. Instead of three days in Bermuda, Oceania substitute a day at sea, a day at its Great Stirrup Island, and a day in Jacksonville.
When the ship arrived at Great Stirrup Cay, we were told the sea was too rough to run tenders. We were then directed by Marine Ops to got to Jacksonville for two ...
I have been wanting to try out Oceania after reading terrible reviews 5-6 years ago, but still hearing good things. Alas, it did not live up to its claims of being a luxury experience. It felt like we were being nickle and dimed and the cruise line cut corners on everything - entertainment, service, ports & dockings.
Supposedly completely refurbished in December, wallpaper was peeling on our ...
We chose this cruise because they claimed to be the best cuisine at sea! & we wanted to see Bermuda. Neither of which happened. The food was mediocre at best & instead of seeing Bermuda we visited Jacksonville business district & further sea days. We sailed straight past Burmuda, the captain said within 20 miles, which I am sure would have been better than Jacksonville. The Captain apologised but ...
We were under the impression that Oceania was a step above the rest. Wrong. The very last minute after we had paid for our cruise we were told that we would be late for three ports due to carbon footprint. How ridiculous. If we had known this prior, knowing that we would actually be missing a total of a half day, we would have considered another cruise line. Also, in leu of that, we found out ...