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60 Oceania New York (Manhattan) Cruise Reviews

Food was great, excellent maid service and friendly professional wait staff. Lousy wifi connectivity; we had to go to computer area to complete this review. On shore excursions were less than adequate. Cliff Walk and Breakers in ... Read More
Food was great, excellent maid service and friendly professional wait staff. Lousy wifi connectivity; we had to go to computer area to complete this review. On shore excursions were less than adequate. Cliff Walk and Breakers in Newport was good and allowed for time on your own in Breakers mansion. PEI tour of Coastal Charms was too long -- stopping for 45 minutes at souvenir shop not desirable. Travel lectures were extremely disappointing, Information presented in a rambling, disorganized fashion providing very little real guidance or background history. Ship is beautiful and has a variety of areas for eating and enjoying the time traveling. Dining was great and food exceeded expectations. Entertainment also exceeded expectations: the string quartet was fabulous, professional and very enjoyable. The Riviera Show team was fantastic, extremely talented and delightful. Comedienne was very good both evenings and also in the afternoon session. Comedian was good but use of bathroom humor was overdone and in poor taste. Major credit to Oceania captain and crew for change in itinerary because of bad weather in Bar Harbor. Change allowed us a beautiful fall day in Bar Harbor and Acadia National Park. Embarkation and disembarkation went very smoothly even when port required use of tenders. Read Less
Sail Date October 2019
Told this USED TO BE a great cruise line. Times have changed tremendously!! Definitely a 3rd rate ship in need of professional leadership at the corporate level. The ship is run as though they going broke!! You pay for two ... Read More
Told this USED TO BE a great cruise line. Times have changed tremendously!! Definitely a 3rd rate ship in need of professional leadership at the corporate level. The ship is run as though they going broke!! You pay for two fares for you and your partner, then are told the so called free internet can only be used by one of you at a time??? Or you can pay an additional $270 for the other person. They allow one bar of shower soap for two people to last 2 weeks. The same with the small bottles of lotion and shampoo ! Of course, you can purchase more.... Food quality has definitely declined significantly!!!! And the portions are meager as you almost beg for more. Waiters have been ordered not to ask would you like another drink, unless it is one you are buying. We would never cruise with Oceania again. Caveat emptor.. Read Less
Sail Date September 2019
I chose this cruise because of the ports and food but I was very disappointed in the addition of an additional tender at Sydney and Sydney in general! It is a port that should be taken out! Instead add a day to Quebec City as the time ... Read More
I chose this cruise because of the ports and food but I was very disappointed in the addition of an additional tender at Sydney and Sydney in general! It is a port that should be taken out! Instead add a day to Quebec City as the time spent there was way too short. It was also hard since the time spent there was cut short. I also think the beverage package is over priced. You should be able to get wine at the bars too especially since most days, we are not there for lunch! The spa is nice but you need more than one bathroom in the changing room. We did have wonderful staff that cleaned our room(Leadie). The food was very good especially in the specialty restaurants. The excursions were very expensive and the ones that I would have been interested in were moderate and were filled. Thank you Read Less
Sail Date September 2019
Loved the ports of call. Love the size of the ship. We wanted to sail up the eastern seaboard. You feel like you belong to a family when coming on board an Oceania cruise ship. The crew are very helpful and can’t do enough ... Read More
Loved the ports of call. Love the size of the ship. We wanted to sail up the eastern seaboard. You feel like you belong to a family when coming on board an Oceania cruise ship. The crew are very helpful and can’t do enough for you. Embarkation was very easy and the ground staff were very friendly and helpful. One criticism is that the cost of the shore excursions are disproportionately expensive. The cabins are fairly well appointed but the balcony on this particular cabin was very exposed and it was extremely noisy and disturbing when the anchor was activated especially first thing in the morning.. At breakfast there was only an option of vegetarian sausage once in the ten day voyage. Generally the food was excellent. We love cruising with Oceania and will always look to cruise with them as our first option. Your cruise director was very entertaining and kept you well informed of what was happening on and off the ship. Read Less
Sail Date September 2019
First off, I want to congratulate Oceania on the updated interior of the Insignia, The interior decorators did a fabulous job making the ship brighter and warmer. We had a Concierge verandah and the cabin, though on the small side, was ... Read More
First off, I want to congratulate Oceania on the updated interior of the Insignia, The interior decorators did a fabulous job making the ship brighter and warmer. We had a Concierge verandah and the cabin, though on the small side, was extremely comfortable with a great bed, linens and towels. With the addition of shower doors, the small shower was a non-issue for us. This was our 3rd Oceania cruise(Nautica and Riviera previously) and we thought the food was the best of all 3! We ate 4 times in the speciality restaurants and for the 1st time I finally had a delicious steak in Polo(other several times on previous cruises the steaks in Polo were almost unedible). We ate the rest off our dinners in the GDR and thought the food and service was excellent. Yes,the waiters seemed somewhat overworked, but overall we enjoyed the GDR over The Terrace because it was less hectic. The menu is smaller, but if it didn’t appeal to us, we ordered the Jacques Pepiin salmon or chicken.(The chicken was perfect). The ship was incredibly clean and housekeeping did a great job keeping our cabin(7041) spotless. The cruise itself hit a lot of ports(Boston, Bar Harbor and Quebec were are favorites) It would be fantastic if the ship overnighted in Boston and Quebec City and missed some of the minor ports(we didn’t go to Sydney to outrun Dorian). The only entertainment we went to was the comedian who was very funny. Out of our approximately 35 cruises(about 20 on Celebrity) we thought this was one the very best! Again, Bravo Oceania! Read Less
Sail Date September 2019
Worse cruise I have ever been on. Choose Insignia for the 8 day trip to Bermuda to celebrate my husband's retirement, During embarkation the ship does not except *Credit Debit*cards as form of payment for any on board charges. So ... Read More
Worse cruise I have ever been on. Choose Insignia for the 8 day trip to Bermuda to celebrate my husband's retirement, During embarkation the ship does not except *Credit Debit*cards as form of payment for any on board charges. So we had to cancel most of our shore excursions to have credit applied to our room to pay for crew tips. The casino was very small and never had enough staff to operate the roulette table. I was expecting amazing food because they promoted it so strongly. Most food was average, but a lot was so terrible and uneatable, I sent it back and went up to the buffet. The food was the worse part of the trip, but a very close second was activities on the boat. Worse cruise director that I have and anytime. Never saw him at all. No activities at all. Such an incredible boring time!! No ice carving, no fruit carving, nothing to do at all. All shows were scheduled very late, mostly 10 or 11 pm?? Can't really think of anything good about the trip. Don't waste your money for the promise of luxury and best food on the sea--because it is all a disappointment!! Read Less
Sail Date August 2019
We booked this cruise as a less expensive alternative to flying down and staying a few nights in a $1200 a night room in one of the resorts down in Bermuda. The itinerary was perfect-- 2.5 days in St George and a day and a half in Hamilton ... Read More
We booked this cruise as a less expensive alternative to flying down and staying a few nights in a $1200 a night room in one of the resorts down in Bermuda. The itinerary was perfect-- 2.5 days in St George and a day and a half in Hamilton and well away from the large ships in the Dockyard. A well positioning floating hotel near all the things we like to go and do on the island. It was our first time on Oceania-- we have cruise a bunch and have run the gamut but our more recent experiences have mostly been on Seabourn. Impression: The ship was coming off a refurbishment and the overall impression was that it was tastefully done-- keeping the clubby atmosphere from before but updating it a bit to be a little more modern. It was on par decor wise with a newer Ritz Carlton. Everything seemed quite new and the ship itself appeared to be a very good condition-- literally the only maintenance fault I could find was the little muster station frame on the back of our cabin door was slightly damaged. Cabin: We opted not to get a verandah on this drip due to the large amount of time we planned to spend ashore. As many have mentioned, the bathrooms on this class of ship are notoriously small. The shower doors are quite clever in that they open in or out to give you more working space in the bathroom but the bottom line is that you are showering in what amounts to a small telephone booth. Refurbishment of the rest of the cabin was top notch-- tons of storage space for its size. The bed was also one of the most comfortable we've had on a ship. The cabin was quite small though and I think in hindsight I would have booked a larger one had I known (even though the verandah wasn't a big selling point). Ours was also forward on the ship and the first night out we had rough seas-- it was the first time I've ever gotten seasick. I would have picked one much more amidships looking back. Dining: Oceania gets very high marks for dining and they aren't totally undeserved, but there are nuances. Overall the food is very good. The complimentary alternative dining rooms Toscana and Polo Grill are the best venues aboard for overall quality. - Grand Dining Room: Overall was very hit or miss. We had one good dinner there, one mediocre. The food is not cooked to order so it does have that banquet hall quality to it-- frankly I was expecting a bit more from them here. - Polo Grill: I went in thinking this would be my favorite with the clubby wood paneling and dark leather chairs-- it looks like a steakhouse in Manhattan from central casting. We had dinner there one night and it was very good. My New York Strip was well prepared but cut thinner than you get in a shoreside establishment. The others in our group were indifferent to their filets but enjoyed the appetizers and sides. Its a very filling meal so best to skip lunch the day of. - Toscana: This ended up being our favorite and we were able to score a second reservation the last night (you are guaranteed only one at Polo and Toscana each cruise). The food was uniformly good and it was fun getting to order around the menu and put pastas in as mid courses. A lot of sharing. - The Terrace: The buffet overall was of a high quality but was lacking in options. What looks like a large buffet (at least as large as it could get on a ship this size) is actually a mirror image of itself on the other side. This is most apparent at lunch where the options are limited. It would be fun if they added more. Breakfast was quite good here with a made to order omelet station. - Waves Grill: We ended up eating lunch here quite a bit as it was open on embarkation day as well as being next to the pool (where we spent most sea days). The burger is quite good as is the reuben sandwich. The Cuban sandwich left a little to be desired. Ice cream, milkshakes, and a smaller buffet of cold items are also available here and very tasty. - Room Service: Overall your standard shipboard room service. The only downside to our cabin was that we were not entitled to hot breakfast which was a bit of a disappointment. The two times we ordered continental breakfast it was delivered on time. Their baked goods, particularly croissants, are far and away the best at sea and beat out some much more expensive lines like Seabourn and Regent. We ordered hot items when we got back to the ship late one night-- the club sandwich and pizza were perfectly adequate. - Baristas: The coffee shop off the Grand Dining Room was a popular spot and overall was very good. They have miniature baked items like croissants etc off to the side during breakfast hours. The only head scratcher was the lack of quality of the to go cups which were generic (no branding?), small and would quickly fall apart-- time to get some proper paper cups in their Oceania! Entertainment and Activities: We made good use of the bars on board-- mostly the Waves Bar by the pool but also Martinis which is on Deck 5 near the Casino. Everyone was super friendly. A note on the beverage package-- if you drink more than 3 drinks a day just get it. The drinks listed in the menus are single pours which are much smaller than standard in the US. If you want a drink that looks like you would get back at home you have to order a double which can get the drink price to $18-22 a pop. The beverage package saved us a lot of money. Entertainment overall was good but not spectacular. Highlights were the cruise director Carson, the dancers, and the band was really quite good and would play by the pool in the afternoon. Low point was the comedian they brought on who had two shows. To be fair to her it felt like she had to cut out or tone down a lot of her material to not offend people. There was a broadway revue that was good but could have skipped it. The casino was not well utilized and overall the ship went to bed quite early. Horizons up on Deck 10 was the late night venue although it wasn't heavily used. Service: Generally it was very good, well intentioned, and unobtrusive. Our cabin staff were very good and everything was spotless when we got back to the cabin every time. Service in the Grand Dining room was a bit mechanical. Dining service was much better in Polo and Toscana and on par with what you would expect in a land based fine dining restaurant. Everyone made a good effort to make you happy. Spa: Canyon Ranch runs this and it was impressive given its small size. The changing area has two showers, a disproportionally enormous steam room, and bottled water and gatorade are provided in small coolers. The changing room opens onto a nice private deck with a large hot tub overlooking the bow. The spa service I got (50 min deep tissue massage) was very relaxing but it was more like a very enthusiastic Swedish massage rather than true deep tissue. Overall the spa is overpriced for what you get but hey, its vacation! Ports: Bermuda was the main attraction for this cruise and candidly we would have booked whatever was the smallest ship going from the Northeast that was docking at St George and Hamilton rather than the Dockyard-- it just happened to be this one. We spent the vast majority of our time off the ship at beaches and in town and actually didn't return to the ship for dinners, rather eating them ashore as well. The Insignia as a floating hotel was perfect and it was nice moving over to Hamilton the last day to make shopping a little easier and bring you more central to things on the island. Overall we were very impressed with Oceania. Small bonus for this trip was there were absolutely no kids aboard (I'm thinking owing to it butting up against Labor Day weekend). I would sail them again for the right itinerary. Read Less
Sail Date August 2019
We're in our 60's and have cruised on many lines over the last 40 years. Favorite cruise ship right now would be Celebrity Equinox. We booked Oceania Insignia for its smaller intimate ship size, highly recommended cuisine, and ... Read More
We're in our 60's and have cruised on many lines over the last 40 years. Favorite cruise ship right now would be Celebrity Equinox. We booked Oceania Insignia for its smaller intimate ship size, highly recommended cuisine, and itinerary to Hamilton and St. George Bermuda. We truly miss the ability of the newer mega ships to dock there. They are too large to fit in Hamilton, and much too large to enter St. George through "the cut" - a very small entryway into the harbor and one of the best views you will see. Docking in Hamilton is perfect because you walk off the ship onto Front Street - where upscale shops and restaurants are plentiful. We choose an outside cabin on deck 3 with only a porthole - like the ocean liners of yesteryear. We had looked at other cabins, but the price increase for a picture window or a veranda cabin was not worth it to us. Cabin sizes were no larger and you were at most only a few floors higher. Cabin was nice enough, but the porthole was recessed into the hull, so the views and daylight were impacted. Beds were very comfortable, but the bathroom and shower were the smallest I can recall on any cruiseship. The toilet was angled towards the door because it wouldn't fit any other way. The shower was glass enclosed by 2 swinging doors, but you could not turn around in it. We loved the small size of the ship - 30,000 tons or so. Our fellow cruisers were mostly seniors and very well behaved compared to many other lines we've been on. The highlight of the ship experience for us was the ambiance of the dining room. Tables were spaced out enough to give you privacy - you know how other cruise lines put tables so close to you that you can't have a private conversation! Not so here. And tables for 2 were plentiful and placed around the perimeter of the dining room, affording beautiful ocean views. Did I mention Versace china and stemware (for both red and white wine) were always waiting for you? Service again was excellent. The atmosphere was beautiful. Not so the food. And this was the biggest disappointment of the experience. It was certainly edible for the most part, but no WOW factor. The lobster tail was soft and mushy with little taste. Texture is important and I like my tails crunchy and juicy. Steaks had no wow factor as well - certainly not up to what you'd get in any upscale steakhouse. Even their Polo grill NY strip was sent back. It was served medium rare as requested, but lacked any taste and strangely lacked any juice oozing out of it just a little. It was also only about 1/2 an inch high, and steaks need to be a bit thicker to properly sear and retain juiceiness. The Queens Cut prime rib that replaced it also appeared to be medium rare, but again had no moisture in it and was quite chewy. I'm guessing grass fed which is a cheaper option. The lemon chicken for lunch on the last sea day was inedible - tough. The pieces had the look of meat that had been reheated too many times. Again they were quick to bring a second plate, but the result was the same. Those were my 2 sendbacks. On the other hand, there was a leg of lamb entree that was delicious and full of flavor, but those entrees were few on this voyage. I was truly astounded that the food quality was subpar because this was, after all, Oceania! I wonder if this sailing was just one of those off weeks? We may try Oceania again to see if that's the case, because the atmosphere and table spacing in the dining room are huge plusses. Toscana served a very good veal osso bucco. Overall, I'd give the Dining 5 stars for how it's setup and 2 stars for food quality, so a generous 4 star combined. Read Less
Sail Date August 2019
We chose this cruise after our wonderful cruise experience on the Insignia last summer. This time we took a back to back 7 day cruise to Bermuda. Yes, the same cruise twice. It was a great decision. The new decor is lovely. Our suite was ... Read More
We chose this cruise after our wonderful cruise experience on the Insignia last summer. This time we took a back to back 7 day cruise to Bermuda. Yes, the same cruise twice. It was a great decision. The new decor is lovely. Our suite was completely refurbished and was bright and airy. Taking the tub out of the bathroom and installing a good sized beautifully tiled shower was great for us. However, we wish the bathroom was larger. It is rather small for a penthouse suite. It truly is the crew that helps to ensure an excellent cruise experience. We were fortunate to have our same room attendant as last year, Mary. She is the best. As part of a team which included a butler and her assistant, our suite was kept immaculate. Linens replaced, laundry and pressing handled expertly, our fridge stocked with our favorite soft drinks, information and suggestions to enhance our trip. They worked around our schedule, including my husband's afternoon naps. My Travel Agent had informed Oceania of my need to be gluten free. As soon as we embarked, I went to Dining Services where Rodelin was aware of my dietary restriction. She reviewed the procedures: introduce myself to the Maitre D's, and Head Wait staff and I would be given the menu for the following evening's dinner. I was to choose what I desired and if it wasn't gluten free or could not be made gluten free, they would notify me in advance so I could make other choices. On the first day, I introduced myself and ,met the head chef at the Terrace Cafe, buffet. The Chef escorted me through the buffet indicating which foods were safe and offering to make anything that wasn't separately and gluten free. After the first day, the wait staff knew my name, that I was gluten free and knew about the necessity to keep my food from being contaminated. Another thing that I love about their buffet is that for the most part, it is not self-serve leaving little chance for contamination. For breakfast, there was a standing order for the most delicious gluten free waffles I ever tasted. The toast was homemade gluten free bread. Once they learned I loved chocolate, a gluten free chocolate mousse cake was made for me. As a person with celiac disease, I felt freedom and confidence in being able to enjoy the delicious food on the Insignia. I did question and discuss everything I ordered, because that is what I must do to stay healthy. They were amazingly patient and did not take exception to my inquiries. When a novice server was our server, they always consulted with more senior members to answer my questions. We choose to dine alone because I sometimes grow weary of the questions and uninformed advice I am given from strangers. This was another accommodation we were able to have. Though we like sea days, we loved having so many days to spend in Bermuda. It is beautiful with friendly people and almost no crime. The size of the Insignia was such that we docked in St. George's and Hamilton. St. George's had many easily accessible beaches and was quiet and quaint. Hamilton was more vibrant and full of shops. The island is has public transportation and taxis are not very expensive. The entertainers were wonderful but the venue is small and cramped. We would definitely cruise with Oceania again. The crew made us feel like part of the family. On the second leg, it seemed like everyone knew us and welcomed us back. They were proud and thrilled we enjoyed the cruise so much we were staying on to repeat it. Loved all 14 days and feel well rested and energized! Read Less
Sail Date August 2019
This was the smallest ship we have ever cruised on. There was no problem doing anything on board that we wanted to do. Even with only four small elevators (sign said max capacity of 10...realistically more like six), there was never an ... Read More
This was the smallest ship we have ever cruised on. There was no problem doing anything on board that we wanted to do. Even with only four small elevators (sign said max capacity of 10...realistically more like six), there was never an unreasonable wait time. The dining experiences were all over the top...service was excellent...wait staff were knowledgeable, attentive, and efficient (even though Oceania said tipping was not necessary, we did tip at meals and the bars, and the service was even better the next time we were there). The afternoon tea service was a very nice touch...excellent selection of teas...excellent selection of tea sandwiches, scones, and petite sweets, and there were ample times for seconds (or thirds...) The string quartet playing during afternoon tea made it even better. Probably the only thing that could have gone better would have been the embarkation process. I would easily put the average age of the cruisers on this trip at 60+. At the pre-screening area, there were only a handful of chairs to be had (and a lot of unhappy looking older citizens standing around). As each boarding class was called, they had to negotiate their way through a large group standing around the starting que. Then through the x-ray screening and magnetometer (only one being used of the six available), then the medical paperwork, then the actual check-in where you got your room key card, then on to the ship. There were a lot, and I mean a lot of chairs between the check-in area and the boarding door where lots of people could have been comfortably sitting instead of being uncomfortable in the pre-embarkation area. One day at sea we were notified that the verandas were going to be washed...another day we were notified that the woodwork on the verandas was going to be varnished. Veranda not available for use during these times. Disembarkation was a hurry up and wait process, but, at least there seemed to be enough seats for people. Read Less
Sail Date August 2019
Between me and my wife we have been on 5 ships: this cruise (the Insignia), Anthem of the Seas, Empress of the Seas, QM2 (Britannia Class), and Crown Princess. We have been in inside rooms through verandas. This review is based on both ... Read More
Between me and my wife we have been on 5 ships: this cruise (the Insignia), Anthem of the Seas, Empress of the Seas, QM2 (Britannia Class), and Crown Princess. We have been in inside rooms through verandas. This review is based on both mine and my wife's opinions. Each of the ships have their pros and minuses and each provides a different experience. While we both enjoyed the Empress of the Seas on a Cuba cruise I will not discuss it any further since Cuba is now off limits and I am not sure the experience would be the same. Overall the Insignia is an excellent smaller ship and provided a wonderful experience for our Bermuda cruise. If the itinerary and price was right I would definitely consider the ship for another cruise. However, if we were traveling with children would not consider this ship. Not much for children to do and we did not see many. Of all the ships listed the Anthem is dead last and would not travel on her unless it was practically free. What the Insignia does better than QM2 and Princess is food. The food on Insignia was definitely better than QM2 and Princess. Especially the buffet. On most cruise lines I try very hard to avoid the buffet. The buffet on Insignia is excellent. Sometimes better than the mail dinning room. Excellent sushi most nights. Cooked to order grilled steaks, lamb and seafood (lobster and shrip) plus other options. One night they had fresh grilled tuna and mussels on the buffet. Also on Insignia no matter what stateroom you are in you get a night at each of the 2 specialty restaurants (Italian and Steakhouse). While I heard another couple complain about the food they had in the Italian restaurant I was very happy with both. Breakfast was also amazing in the buffet for breakfast. The other thing I like about Oceania is they do not nickel and dime you for extras. Specialty coffee, non-alcoholic beverages, etc. are included without an additional fee. I thought the alcohol was reasonably priced and good. Also, one night was a captain's reception with free open bar. Service was wonderful everywhere. Loved the string quartet that played evenings. Absolutely wonderful. Now for some downsides that should be expected from a ship this size: - There is more rocking than on the QM2. - While I did enjoy the enrichment activities there are less than on a larger ship, the QM2 excels at this. The QM2 is the ONLY ship I would consider for a trans Atlantic crossing. - While we enjoyed the one show we attended, the ship is smaller and the show area reminds me more of a nightclub than a Broadway stage. - There was one small pool (I think it was heated) and two hot tubs that can get busy on sea days. Embarkation is strictly by level (and annoyance). Also, a bigger annoyance is that staterooms may not be ready until 3 PM. Pack your swimming attire in a carry-on. More important on this ship than others. Something that seems common to all ships, lounge chair hogs were ever-present. Read Less
Sail Date August 2019
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some ... Read More
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some other long time (29 Oceania cruises) cruisers. Things stated going downhill at our second port – Halifax. It was very cold and started snowing as were leaving the port. The next morning there was over a foot of snow on the swimming pool and deck. Many of the crew members had never seen snow and found it fascinating. The visit to St Johns, Newfoundland was canceled due to stormy weather. My wife had lived in Newfoundland 50 years ago and was anxious to see how it had changed over the years. All in all it was a very disappointing start to the cruise. Crossing the Atlantic in the heavy seas for five days did get many people quite queasy, which led to distributing barf bags by the elevators. It was rough enough that safety belts for the beds would have been appreciated. People had to hold on to the railings and walls to go along the corridors to keep from falling. When we arrived in Cork, Ireland the wind was very strong with sideways rain and very cold. Fortunately the Jameson Distillery tour was indoors. The visit to Dublin for the next day was canceled due to heavy seas and gale force winds so we spent the day in our cabin in Cork. The next disappointment was arriving in London/South Hampton on Good Friday. I had really wanted my wife to at least have a brief visit in London. This meant there was to be no visit after planning on it for a year and half (since we had booked the trip). We were not informed of the no London tours until I asked the Destination Services manager when we were going to be able to select them on the cruise. We had asked out travel agent prior to the trip when we were going to be able to schedule a London tour (like all the others we preselected) but were told we had to wait until we got on the ship. Then we then proceeded to visit Bordeaux on Easter Monday, which is a celebrated holiday in France, with practically everything closed. The next stop in Biarritz was canceled due to heavy seas in the Bay of Biscay (that precluded using tenders to disembark). I guess Oceania is not aware that the Bay of Biscay is notorious for rough seas. The last straw was visiting Malaga on May Day, May 1st – another holiday with the shops closed. The tour was supposed to be easy – the guide had very poor English skills and appeared to be trying out for the Olympic speed walking team. My wife had to sit down and wait for the tour to return with no available free rest rooms. To Summarize: Cruise Length 28 days Sea days 8 scheduled (11 total) Missed ports 3 total Stop not available due holiday 1 (London) Ports limited due to holiday 3 I understand that Oceania does not control the weather. However, they do control the scheduling. In previous years the “repositioning cruise” had been scheduled in May. If the cruise had been scheduled just a week later, Good Friday would have been at sea, Easter would have been in Cork and London would have been available for a visit. I had expected that Oceania would take holidays into account when scheduling trips and try to optimize passenger enjoyment. I guess I was wrong. The message this sends is that passenger satisfaction is a sorry second to revenue maximization. Oceania does many things quite well. The food is good albeit somewhat uneven in the specialty restaurants. The desserts in the Grand dining Room are superb and the crew members we interacted with were well trained, friendly and courteous. The entertainment was much better than previous cruises and the comedian (Martin Beaumont) was terrific in both his shows. We paid over $30,000 for what we consider a $15,000 cruise at best. I had hoped Oceania would have reached out to people who had done the 28 day cruise but after 2 ½ weeks we have heard nothing from Oceania. Never again do we plan cruising on Oceania or any of its’ related lines. Postscript: We did complain to Oceania thru our travel agent and received a very disappointing self serving reply offering a $600 total ship credit on another cruise. Read Less
Sail Date April 2019
This was our first Oceania Cruise. Past cruises with Royal Caribbean, Celebrity, Disney. I did a lot of research. We decided on the cruise because we have wanted to visit Ireland (this cruise docked on Cohn and Dublin) and the ... Read More
This was our first Oceania Cruise. Past cruises with Royal Caribbean, Celebrity, Disney. I did a lot of research. We decided on the cruise because we have wanted to visit Ireland (this cruise docked on Cohn and Dublin) and the transatlantic crossing intrigued us. We arrived early; at the dock 11:30 am. Embarkation in Manhattan was very easy, quick. We were on the ship in 10 minutes. A group of 6 adults, we headed to the Terrace Cafe for lunch which, though very crowded, fed us well. While at lunch, they announced our cabins were ready. We traveled Concierge level A3. Our cabin was spacious, spotless. Our luggage had been delivered. We quickly unpacked and set off to explore the ship. The fact that the ship was on the smaller side attracted us as well. It was easy to navigate. We saw the spa, met the artist in residence, saw the teaching kitchen. Muster drill was ...a muster drill. Dinner that night was at Toscana. While at lunch we were approached with an open reservation so we took it. It was delicious. So let’s just get the food out of the way. Dinner at all the restaurants was delicious, including the main dining room. We ate at Toscana twice, at Jacques twice, and at Pollo once. We passed on Red Ginger even though it was most highly rated, most of our group were not fond of Asian food. The rest of the cruise we ate in the Grande Dining room for dinner, many lunches and a few breakfasts. And this is Cruise was the only Cruise we actually had dinner at the buffet. And it was enjoyable. We also enjoyed the afternoon tea. Their service from stateroom attendants to all servers, bar service, every employee we had contact with, was excellent. The entertainment with 1 exception was adequate. The exception, Chuck Wagner was excellent. Now the reason for the title. Even with all the preparation and research, the weather had a severe effect on this cruise. Weather in Canadian ports was forecasted to be normally high 49s low 50s. It snowed in Halifax, so our stop in Newfoundland was cancelled. Snow accumulated on the decks and verandahs. 6 or more inches as well as deeper drifts. Access to the open decks was prohibited, though I do not know why you would want to go out anyway. Five straight sea days followed of rocking, crashing waves and rolling. We truly missed having access to an indoor pool on the ship. We grew tired of the movies. There were enrichment talks, usually 2 per day at 50 min. each, trivia but by sea day 4 we couldn’t wait for a port. Our day in Cobh, home of Blarney Castle was cold and rainy. We enjoyed our excursion but for the first 1/2 hour the windows were so steamed on our bus we could see nothing out of them. Wiping just gave us brief glimpses before they steamed up again. When we got back on board, we were informed that the weather was too bad and our Dublin stop was cancelled. We stayed in Cobh an additional night. The next day the weather was still so bad, it made walking into the small city undoable. We did enjoy the museum on Irish immigration and the Lusitania and Titanic in the welcome center 10E each and the small but well supplied shop as well. When we finally continued on our journey, the captain and crew were finally able to get us out of the rolling, rocking seas and we made the last two scheduled port stops, in Saint-Malo and Le Harve. We enjoyed the warm spring weather there and on our last sea day. We were content with our excursions. One aside, now that I’ve had the experience. We had never been to Paris and after discussion and research did decide to do the one day excursion from Le Harve into Paris through the cruise line, though it was pricey. It is 6 hours (3 to, 3 back) travel, another hour plus ride around the city to see the main sights, 1.5 hours on your own (20 min searching for a toilette) and 15 min photo op at the Effiel Tower. My opinion now...not worth it. Do something closer to Le Harve. On the whole, it was less than expected experience. Are we glad we went? Yes. We enjoyed much of the cruise. Had we been on RC or another line with a ship with more to do, the sea days would have been more easy to get through. If we were with our children and grandchildren, this is not the line we would have chosen. We knew that when we booked. On the up side, we can plan a British Isles-Ireland Cruise with the kids. Debarkation was a mess due the the face to face with British immigration and having to collect our passports before leaving the ship. We waited in lines that at times had no end. Seriously. No one knew where the end of the line was and the crew was not able to help the situation. Still they were pleasant with hundreds of seniors many of whom were acting like toddlers at Disney. We were in line with a gentleman who had an excursion at 8:30 am. It was 7:45 am. We did not get to the passport station until 9:15. I hope they held his tour. I don’t know who is to blame for that mess. We had a pleasant bus ride to the airport. All the air arrangements were made through Oceania and it was as pleasant as a day spent at Heathrow and an 8 hour transatlantic flight could be. Same movies as onboard. Some things you just can’t control. Read Less
Sail Date April 2019
We choose this cruise for the ports. Unfortunately due to the seas we missed St. John’s and Dublin. Weather cannot be helped and everyone’s safety is most important. That is the risk whenever you cruise, you may not get to all the ... Read More
We choose this cruise for the ports. Unfortunately due to the seas we missed St. John’s and Dublin. Weather cannot be helped and everyone’s safety is most important. That is the risk whenever you cruise, you may not get to all the ports. I had cruised Oceania before years ago. The difference today, entertainment was horrible, especially doing a transatlantic you are waiting for it. You can also feel a change in the level of food in the terrace cafe. The cooking classes are probably the best on those cruises. Art classes were enjoyable too. But really not much more to do on board. The ships also need an indoor whirlpool. The spa was very nice and Florence gave excellent massages. Very professional! Overall, when doing transatlantic cruises be weary of weather and lots of sea action that is not fun. The onboard specialty restaurants were enjoyable and gave options. Know that you need to book early! Read Less
Sail Date April 2019
The Ship: Well maintained and operated. The crew was very helpful and pleasant. After dealing with a nasty private porter in New York (we ignored him, not sure why Oceania allows this) once we got to deal with the Oceania we had nothing ... Read More
The Ship: Well maintained and operated. The crew was very helpful and pleasant. After dealing with a nasty private porter in New York (we ignored him, not sure why Oceania allows this) once we got to deal with the Oceania we had nothing but positive experiences for the rest of our trip. Embarkation was easy. Crossing the Atlantic in the spring can be a little rough. I give great credit to the captain for his wisdom and experience. We bypassed two stops due to bad weather. I appreciated that he put the comfort and the safety of all those on his ship above that of any schedule. Food: The best I have had on any cruise line. One of our party was celiac and gluten free. They handled this very well and they prepared excellent gluten free food that looked and tasted like what everyone else was eating. The bread in particular was great. We tried all of the restaurants – the Italian one stood out with the best food and the best service. I highly recommend the Baristas on the 14th deck. Great coffee (better than most expensive coffee bars), quick and pleasant service and you are right next to the library and computer center. Laundry: A small free laundromat on each floor made laundry a breeze. Everything was clean and worked and there was an ironing board there as well. Being able to have clean clothes was a treat. Entertainment: The ship’s singers and dancers stood out for their enthusiasm and energy. They were also used to help out on the ships functions giving them much more exposure to the passengers than most of the crew. Internet: Satellite sourced, I do not think any ship internet is very good. Oceania Marina was no exception. Getting on the system in the middle of the day is almost impossible. Only at night or very early in the morning is the speed good enough to check emails. Library: I love libraries, lots of books and good comfortable chairs to while away a few hours of reading. Wood trimmed, and located next to the coffee bar, this library was very good. The only problem I had was that a number of passengers seem to feel that it was ok to take over a chair and ottoman and have a long winter’s nap, not the purpose for a small ship board library where room can be tight. The Passengers: The average age of the passengers on this trip seemed to be somewhat older than I would have expected, in their mid 70s and many had mobility and medical issues. There were a few younger passengers but very few. Most of the passengers were professionals – doctors, lawyers, engineers, etc. I did hear that the subsequent trip had a younger crowd. Gym and Exercise: Great running/walking track on top of the ship. The gym had good equipment for a smaller ship and it was much appreciated. There is a separate room where there were classes, particularly yoga Medical: There is a full medical center on board with a doctor, nurse and a two bed ward. All seemed very competent. This ship had just experienced an outbreak of Norovirus. They were extremely good at washing everything down and constantly disinfecting. At the buffets, you are served – you do not serve yourself. This really reduces the chance of contamination. Despite this, I picked up a respiratory infection and pink eye which required a hospital visit after the cruise and a course of antibiotics to get me back healthy again. Read Less
Sail Date April 2019
I had been researching around the world cruises for the last four years, in preparation for giving myself one as a retirement gift. After comparing many, I selected this one for its outstanding itinerary, which no other ship came even ... Read More
I had been researching around the world cruises for the last four years, in preparation for giving myself one as a retirement gift. After comparing many, I selected this one for its outstanding itinerary, which no other ship came even close to. The ship was just refurbished weeks before we embarked, and was like new. The crew was excellent, with superb service. The entertainment was very good, considering the smaller size of this ship. Both Cruise Director's, first half, Leslie, second half Ray, were wonderful, each in his own way. As were the ship's entertainment staff. The enrichment lecturer's were wonderful. The guest entertainer's were mostly very good. I really love the layout and public room's on this ship. It is the perfect size for a port-intensive world cruise, and can get into many ports that the larger ships can not. Yet it is large enough to handle the weather really well, although we had for the most part, excellent weather. I am not a 'foodie', so the fancy menu's were 'wasted' on me...I am satisfied with plain 'meat and potatoes'. Which I certainly did enjoy in all of the food venues. The special events held for the ATW guests were very well received, but I don't feel like those on segments were neglected, at all. My friends I made from the 'solo' group welcomed all to our nightly dinner's, and we made good friends with many doing just segments. The ship held Captain's cocktail parties, and Oceania Club parites, for ALL passenger's on each and every segment. We also mixed well with segment passenger's who attended all of the "Big O Points" games and triviia ....half my team was made from segment passenger's. We also had a Cruise Critic M&G party, on the first sea day of each segment for all the newbies joining the cruise. There was some poor behavior at the needlepoint kit distribution by some, but the staff quickly changed procedures to solve that problem. The crew was simply amazing...friendly, competent, and seemed to know everyone by name. This cruise was life-changing for me in more ways than one.... First, Dr. Boris, and his 2 nurses literally saved my life when I suffered a heart attack on board, and saw to it that I received immediate care in a Bordeaux hospital. I recovered enough a couple of weeks later, that I was able to reboard the ship in Halifax, and complete the voyage to Miami. But the best part, was meeting the love of my life, Betsy on the second day on board, and in front of about 250 of my shipmates, marrying her right on board, with two days to go to the end. It just doesn't get any better than that....:) Read Less
Sail Date January 2019
My wife and I and two couples sailed on Insignia late October/November from New York to Montreal. A misnamed "Fall " cruise. Having arranged the cruise I boarded with some trepidation because of the imminent refit. However ... Read More
My wife and I and two couples sailed on Insignia late October/November from New York to Montreal. A misnamed "Fall " cruise. Having arranged the cruise I boarded with some trepidation because of the imminent refit. However the condition of the ship was fine and we liked the rich colours of the décor (about to go pastel and bland) We had a verandah cabin which was reasonably spacious. The amount of storage space was great. The bathroom small but functional (hate shower curtains!) The bed was very comfortable. We were late to dinner on the first night due to taking full advantage of sailaway from New York which looked magnificent at night. To ease numbers the six of us were asked to dine at Toscana which was a great treat. Very nice food and service. We enjoyed Bar Harbour and Boston very much. Then the issues began. At Bar Harbour it was deemed too rough to tender ashore so" in the interests of passenger safety "(an oft repeated phrase) we spent the day scenic cruising. The day was foggy and we were not near the coast so there was nothing scenic about the day. We have missed ports before for the same reason, even in the Med, so no big deal. St John is a disappointing port. Not particularly scenic, no fall colours on display, shopping malls still in the 1960s. The reversing tide is the drawcard, however that did not occur when we were in port. Oceania in designing the itinerary must know what the tides are for the port. We sailed out into a significant storm. The ship pitched and shuddered all night, worse than any "yips" I have experienced on a flight. While I felt reasonably safe, my wife along with many others was concerned. I do not recall any reassuring words being given by either captain or other officer.When day dawned we could see sizeable swells, estimated by crew at 10 metres. We sailed to Halifax, the captain came on and said we would not be able to dock as it was too rough for the pilot. We would try to dock later in the morning. More scenic sailing, in the interests of passenger safety!. This involved sailing at around 8 knots, seemingly beam on to the large swells. There were sounds of crashing crockery and glassware throughout the day. The crew at the Barrista station and in the dining rooms continued to give very good service despite the difficulties. Several crew members said it was the roughest conditions they had encountered. Late in the afternoon an officer told us thathe ship had to dock at Halifax to take on a high grade of fuel required while in Canadian waters. This was informal information, certainly nothing came from the bridge. We eventually docked at 2200 and sailed again at 200 the following day. That gave the six of us time to hit three bars and listen to Neil Young soundalikes on open mic nights. Because of the late departure we missed going to Sydney. Some months before the cruise we were advised the stop at Sept Isles was cancelled. The reason given was new speed restrictions on the St Lawrence due to the presence of whales. Just before we departed we were advised the stop at Saguney was cancelled because facilities were closed for the winter. We had an overnight in Quebec as some compensation and Quebec is a very interesting port. However an advertised one day at sea became four. Not really what we paid for. We became aware that a group as large as 25 had demanded to speak to the Captain. That meeting did not happen because repotedly the Captain did not speak to passengers! The approach taken by the Captain was followed by other senior officers who were not visible during the voyage. The honourable exception was the Cruise Director Shawn who did a great job of keeping a lid on matters. There was a lack of communication and transparency about why ports were dropped from the itinerary and missed during the voyage. Free drinks were on offer for 2 hours on two evenings. No use for those of us who had purchased the Premium drinks package. No suggestion of a refund. While on the drinks package we only decided once on board to take the package which I found disappointing. My wife and I love chardonnay. There were two in the package, one Californian the other French. The ship ran out of Californian within a few days and then ran out of the French. So no chardonnay for the last two nights. Yes there were pinot gris and pinot grigio available but hardly "Premium" We certainly still had a good time, enjoyed the entertainment and the food. However cruising is very competitive and I would have to think hard about going on Oceania again, and certainly would not cruise on a ship with the particular Captain in charge In hindsight taking the last cruise of the season carries a risk of rough weather. However that does not excuse the lack of effective and open communication.Frankly I think what little we were told was nonsense.. As I said Shawn was an excellentexception. Read Less
Sail Date October 2018
Firstly I'd like to note I have cruised over 25 times and have never written a review or written to a cruise company with a complaint. However this cruise did not deliver on many aspects of what was offered. This cruise was ... Read More
Firstly I'd like to note I have cruised over 25 times and have never written a review or written to a cruise company with a complaint. However this cruise did not deliver on many aspects of what was offered. This cruise was advertised as 'Falls Splendour'. Sadly it had no splendour and we didn't see any of the fantastic autumn colours which we expected in Canada in October. When the cruise was booked it featured 8 ports of call, but after booking one port of call was cancelled,and another 3 ports of call were cancelled whist on the cruise. The first two days of the cruise went to plan. Then the following 8 days were far from what Oceania had stated it would deliver. We endured circling around in very rough seas on the planned port day of Halifax. Apparently this was because the ship needed to bunker for fuel but could not enter harbour. Many passengers were very ill and glasses in the restaurant and coffee cups in the cafe were flying off surfaces and shattering. It was 10 o'clock on a Sunday night when we finally were able to get off the ship in Halifax. There were no Oceania staff around to give any information so after 10 minutes on dry land, and nowhere to go at that time of night we got back on board. The gangway had many kitchen staff carrying supplies onto the ship who just continued whist we were trying to use the gangway. An health and safety issue. We asked at reception if the decks were open after being closed all day because of rough seas. The only person at reception said he didn't know and there was no-one to ask! The notices informing that the decks were closed were still in place even though the ship was in port. This seemed like a further examples of poor communication and a lack of priority given to customer service. We experienced water seeping into our cabin on two occasions during the cruise and cabin staff just placed rows of towels to soak up the water. No maintenance staff came to seal up the problem, even though I asked the cabin steward The outside pool was drained overnight before our planned port of call in Halifax and on the next day instead of being refilled a maintenance team was busy repainting the pool. When I enquired as to why this work was been carried out on a lovely calm day when I wanted to swim, and when the ship was going in for a total refit two weeks later, I was given a feeble reason that was a good day to do this work. No regard for passengers like me who wanted to swim. The room service was hit and miss. On the third day the breakfast arrived with no knife and fork to eat my eggs. The same day our lunch order was 'lost' which meant a wait of 40 minutes for our main courses. That night we decided to try the new restaurant room service that Oceania were introducing on this cruise. After calls to room service, reception and the concierge desk no one on the ship knew anything about this new service! I spoke to the hotel manager and he also was surprised to hear about this and took a copy of the paperwork I had showing the new benefits for concierge passengers on this cruise. The Captain was not to be seen at any point throughout the cruise and refused to meet with passengers to explain why we had so many ports of call cancelled. I emailed Oceania on my return and received an email in reply that did not answer any of my questions. It appeared to be an email that had been sent to another passenger then sent on to me. I replied and received an automatic reply stating I would receive a reply within 28 days. No reply was received and when chased up Oceania claimed that the second email had not been received, which of course was not true as I had the automatic confirmation. After 50 days I received an email that still did not address any of my questions and offering £300 each off a further cruise, even though I had made it very clear that I would never book another Oceania cruise. A phone call to the sender of the emails explaining that I did not want money off a future cruise but I wanted the payment in a cash refund/compensation resulted in an email stating that this was not possible. The atmosphere on this cruise was one of very unhappy passengers who felt the Oceania were totally dismissive of their comments and complaints. The same is true of customer services in Southampton. Oceania claims to be a luxury brand ...in my opinion, comparing this cruise experience with others, this cruise and customer care was far from this!. Read Less
Sail Date October 2018
We chose this NEWEngland/Canada cruise because of the Oceania reputation and the quieter atmosphere of a smaller ship. Oceanis surely scored very high in terms of their wonderful staff, excellent dining room, and delicious food. While ... Read More
We chose this NEWEngland/Canada cruise because of the Oceania reputation and the quieter atmosphere of a smaller ship. Oceanis surely scored very high in terms of their wonderful staff, excellent dining room, and delicious food. While some aspects of the Fall Wonder tour were great, none of the great things included the ship itself and certainly not the poor decision made by the Captain to cruise into a Nor’easter. Best aspects include a wonderful team of servers, cabin stewards, and crew; these young people deserve an A +. Also excellent was the dining in the Grand Dining Room and the cuisine. However, while no one can blame the Captain for the terrible weather -including a nasty storm - the decision to leave a safely docked port in St John and cruise through a terrible storm in order to reach a destination which would not even allow us to dock was a reckless error. The night of the storm was no less than terrifying. The next day, as both glassware and unsteady humans fell to the floor there was not a word from the Captain to reassure anyone...only the messages announcing that we had no port to enter. Out of eight possible ports we missed four. Instead of one sea day we had four. No Happy hour offer could appease the disappointment of those who could admit to themselves that this trip was a loser.A valuable lesson for me was that for any future cruise I must do more research. Tonnage really matters in the middle of a Nor’easter. Insignia did not handle the Atlantic in a manner that helped six hundred passengers to feel safe.The loss of enjoyment with the port cancellations was disappointing, but the genuine fear for the personal safety of the people on that ship was a black memory I will never forget. Should I cruise again I will research the ship long before I book...and I will not return to Insignia. Read Less
Sail Date October 2018
A cruise of a life time as I thought , very disappointed, I saved so hard for this cruise put me off , I have read some reports I totally agree with there comments from other passengers , I feel cruise should have not taken place . ... Read More
A cruise of a life time as I thought , very disappointed, I saved so hard for this cruise put me off , I have read some reports I totally agree with there comments from other passengers , I feel cruise should have not taken place . Enjoyed New York , reason for going was to experience the fall in all its colours did not happen . Lack of information @ times !! Last 2 day before coming to end of cruise they put on drinks 5-30 to 7-00 free of charge ( I feel that was to make up for what had happened on cruise as cruise did not go to plan , they was so many unhappy passengers , It made the atmosphere uncomfortable that's not what I wanted to experience on this cruise . Will not be recommending to any one . As they say you hear more about bad experiences not quick enough to give good reports . Read Less
Sail Date October 2018
This was our 7 time with Oceania.. Anyone planning on taking a cruise with Oceania Cruise line please read this, what I affectionately call my CRUISE FROM HELL. I have never done this before but we have been treated so badly by this ... Read More
This was our 7 time with Oceania.. Anyone planning on taking a cruise with Oceania Cruise line please read this, what I affectionately call my CRUISE FROM HELL. I have never done this before but we have been treated so badly by this cruise line others should know what happened. Please, Please Share, People need to be warned. My husband and I took the Fall Splendor Cruise from New York to Montreal, leaving on Tuesday, October 23rd for 10 nights. It started in NYC and we immediately noticed a drop in temperature. Boarding the ship was easy and our cabin, Vista suite was ready early. Our first night on the ship and our cabin was very cold. By the time we reached Boston it was unbearable, so we called down and a repair person was sent up. The blowers weren't working right was the first of many diagnosis's. The one door to the outside was bleeding air very badly so someone else would come up to fix that. The blowers were adjusted and the doors were sealed better. Once we docked in Boston, our first port of call, we got off the ship for a little while and took the provided shuttle to Quincy Market. We were bundled but it still was very cold. We were notified that our intended stop in Sanguenney was cancelled because the authorities had closed the park there because of cold weather. It was too cold even for Canada. That night our room was again very cold. We called again and this time the thermostat wasn't working right so that was replaced but our door still kept whistling. They would work on that too. While in Newport, RI, we heard that there was a "Nort easter" coming. We became concerned but was told the ship wouldn't put us in danger. We skipped Bar Harbor, the highlight of the cruise for us, as it wasn't safe to dock.The second trip change On the way to Halifax the seas were so rough, too rough for any ship to be out and I spent the night in agony, throwing up all night and moaning. I couldn't pick my head off the pillow without throwing up. I prayed for daylight and hoping to be on Terra firma by 7 Am at the latest, but the announcements kept coming all day long that the port was closed Finally I called the infirmary and spoke to the Nurse. It was Sunday and they were not on duty, so I paid whatever I couldn't take it any more. I received two shots. I couldn't stay in 7005 as the nurse told me that is the worse place to be with the night we just had. There was no promise of the next night being any better. Finally at 8:30 PM we did dock at Halifax as the ship had to refuel. They stopped for 3 hours in Halifax, which was not much of a stop. We were then advised that we’d be skipping the intended stop in Sydney, change number 3. Would be leaving Halifax at 0200 and sail “forever” in whatever seas there were to Quebec City. We decided “enough was enough” and got off by 9:30 PM luggage and all. A taxi driver, Rex, a native of Halifax told us that no ships should have been out on a night like the one that just passed. My husband and I agreed with him. It felt so wonderful to be on solid ground. This was our 7th cruise with Oceania and we trusted the cruise line. You had many films on the TV about their plans to refurbish the Insignia. I think they waited too long. The ship was not in great shape and that door never stopped leaking. The cabin did warm up after they changed the thermostat, and we spent 3 of the 5 nights on the ship freezing. This cruise should either not been scheduled at all or have been cancelled as soon as they saw the temperature dropping and that a storm was coming in, that is why all those ports were cancelled. This was too late in the season for Oceania to have a cruise to Montreal. They did put us in danger so Please do not take a cruise on Oceania, because I care about your safety and comfort, Oceania does not. Read Less
Sail Date October 2018
We chose this cruise for the destinations along the Atlantic coast of the US and Canada and down the St Lawrence - New York to Montreal. We missed half of the scheduled ports of call: Bar Harbor, Halifax, Sidney and Sagueney. Other than ... Read More
We chose this cruise for the destinations along the Atlantic coast of the US and Canada and down the St Lawrence - New York to Montreal. We missed half of the scheduled ports of call: Bar Harbor, Halifax, Sidney and Sagueney. Other than Bar Harbor (too rough for the tenders), we have had no proper explanation from Oceania or the onboard staff. The Captain refused to meet the passengers and effectively locked himself in his cabin or on the bridge. The general manager met with the passengers but was clearly in total awe of the Captain and merely said he is sorry. So instead of the scheduled one day at sea, we will have 4 and to compensate for missing Sagueney we will have 2 days in Quebec. Better than another day at sea I guess. However, a suggestion from many passengers, that we spend a day at Halifax and another at Sydney and only one day in Quebec was ignored despite it appearing quite feasible, This is a relatively small boat, so there is very little to do unless you fancy needlepoint, bracelet making, karaoke or bingo. Don’t get me wrong the ship is great, most of the staff are wonderful and the food top class. But I expected it to be somewhere to return to every day not to be on it full time. The library was chockablock! The passengers were going stir crazy. No wonder the Captain won’t show himself. In fact, we understand he didn't attend his own cocktail party. The only compensation the passengers got was 2 two-hour free drinks sessions over 2 days. Wow! Despite having emailed Oceania several times, I have had no explanation as to why we had to miss so many of the scheduled ports of call or nay apology. As for the title of the cruise Fall Splendors - we’ve seen precious little of those. As regards the ship itself. It was excellent. Despite an imminent and extensive refurb. it was in great shape and the public rooms and restaurants were a pleasure to be in. The staterooms are a little small but well appointed and comfortable. The bed was excellent. The bathrooms are tiny and, I suspect a challenge for anyone over 6'. The dining and standard of food were excellent. We generally ate in the Grand Dining Room but had 2 nights each in Polo and Toscana. All were superb. We also tried the Terrace and Waves which were both excellent and the afternoon tea in Horizons was also great. The Staff were excellent, attentive and helpful at all times. The only issue was that one of the Reception staff was quite rude when I tried to get an explanation for the missed ports. When I suggested that the Captian didn't really exist, she thought I was serious and gave me a long explanation as to what would happen if we didn't have a Captain. Obviously had a sense of humour bypass! We didn't think much of the entertainment choices, but that's not why we booked the cruise. Overall, what could have been a great cruise was spoiled by spending so many days at sea. This may have been for good operational reasons but these were never explained to us. Like a lot of fellow passengers, we felt the changes in the schedule were for Oceania's benefit rather than the paying customers. Given the time of year, I don't think this cruise should have sailed. A "cruise too far" perhaps from Oceania Read Less
Sail Date October 2018
We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead ... Read More
We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead of one. Why the ship had arrived at Halifax at 22-00 ? My wife had to spend the day in the cabin due to the ship circling for most of the day feeling sick and giddy. Then to add insult to injury a bill was received from the Doctor for $445 for my wife’s treatment for sea sickness---a more appropriate action would have been a note and some flowers to say sorry. It is outrageous to charge a single dime for her treatment caused by the ineptness of the ship . One of your ship staff admitted that out of the last seven scheduled stops at Sydney only once did the ship dock There were many guests calling for an explanation from the Captain and were given the lame excuse that he was asleep. There was not any explanation given for the delayed arrival at Halifax. The General Manager was given an extensive list of cabin numbers so that he could offer an explanation for the delays but he did not have the courtesy to reply. There were free drinks offered to say sorry but these are of no value if you are teetotal Additionally I had requested an anniversary cake and it took three reminders before the “surprise” arrived. The helpful waiter offered to deliver it to our cabin and we are still waiting for its arrival……. I complained about the portion size of the fish at the Toscana restaurant and did not get a proper explanation, only an ansafone message saying that the Restaurant manager will call back. I am still waiting….. The attraction to the cruise was New England in the Fall and the attractive eight places to visit. In the event there were only four Can’t help feeling that the Cruise was for the benefit of Oceania and not its passengers so that passengers could spend more while the ship sailed the Ocean. How wise was it for this voyage to have taken place given the weather conditions in the Atlantic at this time of the year I would like to say that the staff in the dining room and cabins went out of their way to be helpful. The ship was tastefully fitted out but I felt that the entertainment was under par Read Less
Sail Date October 2018
Chose this cruise for the itinerary, in particular the visit to Bermuda. Unfortunately, the Bermuda sojourn was cancelled due to hurricane Florence but was substituted with visits to Portland Maine and St John's New Brunswick. The ... Read More
Chose this cruise for the itinerary, in particular the visit to Bermuda. Unfortunately, the Bermuda sojourn was cancelled due to hurricane Florence but was substituted with visits to Portland Maine and St John's New Brunswick. The ship with 645 guests was the smallest we have cruised on by far but worries about space and amenities ranges were quickly dismissed.. Public spaces, gym, pool area etc were all sufficiently spacious for demand and the ship felt "spacious" throughout. Embarkation and disembarkation were efficient, stress free and speedy which was very different to most previous cruises we have taken. Additionally, two tendering days were handled efficiently by the crew to provide a faultless, efficient and comfortable service. Levels of service in every respect were exemplary from an excellent crew - it was very obvious that the ship had an excellent crew to guest ratio. Guest services was manned by highly efficient, capable and courteous staff 24 hours a day and on each of several visits made there were no queues whatsoever - never had this before on 23 previous cruises! Questions and queries were always dealt with reassuring words of advice and information which certainly left one feeling satisfied with the service received. The gym was very well furnished with an excellent range of technogym equipment which allowed us to train all body parts effectively. Additionally, treadmill and stepping equipment was always available with no waiting on all of our numerous visits although the fairly high age profile of guests on board might be a factor here! Gym staff were excellent in terms of support and advice and was the best experience we have received in a gym to date. Staterooms were very spacious and well appointed with high quality bathroom toiletries provided alongside bathrobes and slippers.The stateroom was kept immaculately clean and tidy by our steward for which we were very grateful. The only slight negative with stateroom space was that we could not store our luggage under the bed or elsewhere effectively so limiting our stateroom space. This being said, we know that other guests managed to store their luggage under beds so maybe our luggage was too large! The food in all venues visited was absolutely superb and Oceania's claim to providing the best food at sea was well substantiated in our opinion. We did not use the Grand Dining Room for either breakfast or lunch preferring the buffet at the Terrace Cafe for both. However, this was by no means 2nd best with both the service, range and quality of food available being magnificent. Guests were served at each station efficiently and with a courteous manner, hot and cold beverages were served by very attentive waiters throughout who were always available to lend a hand or find a table in your chosen location. Evening dining was open sitting which worked brilliantly and we only had to wait for a few minutes on the first cruise night which was expected. Again, service was exemplary in all respects and food options and quality superb. Our visits to both Polo Grill and Toscana were memorable with unrivaled menu choices and really special service levels although we agree that the Grand Dining Room experience daily was in itself very special day in and day out! Entertainment provided on board was the weakest area as the on board singers and dancers were few in number and performing in a small show lounge with unsuitable seating for show viewing and with poor sight lines for all further back than the first few rows.Seating was on a level with the very small stage which limited what performers could provide. All of the entertainment team worked incredibly hard but entertainment is not Oceania's main focus and in no way detracts from the overall experience as numerous other factors combine to provide an overall brilliant cruise. The pool area was very well managed with very comfortable sun loungers provided as well as blankets on a couple of breezy mornings.We always found available sun loungers where we wanted and we were very frequent daily visitors to the pool deck. Additionally, the running, walking track was a real bonus providing an unimpeded resource which was well used throughout the day. Altogether a memorable cruise and our best cruising experience to date fulfilling all of our high expectations of the cruise itself and oceania in general. The gratuities payable each day by guests were richly deserved by all of the crew in our opinion and we thank everyone on board for looking after us so well throughout the cruise Read Less
Sail Date September 2018
I chose a Penthouse Suite because it is one of the few class cabins that has a tub in the bath. Expensive but it gives you a nice size cabin and extra service and amenities. The crew was the very best and the cruise was as good as it ... Read More
I chose a Penthouse Suite because it is one of the few class cabins that has a tub in the bath. Expensive but it gives you a nice size cabin and extra service and amenities. The crew was the very best and the cruise was as good as it could be. The remnants of hurricane Florence hit us during the sixth day but the ship rocked a little but it weathered the rough seas well. The deck and security crew were the best in the attention they paid to the guests. The skies cleared for our dock in Quebec and we had a wonderful tour of the city. The destination services crew did an outstanding job in handling the refunds of the excursions that had to be cancelled due to weather. I must give an outstanding rating overall to this cruise. It was exactly what we wanted. Food was excellent the activities were to our taste and the crew were the best. Again, the employees made the cruise outstanding. We really felt that they cared for our experience. Read Less
Sail Date September 2018
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