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1 Helpful Vote
Sail Date: May 2014
This was our first cruise with Oceania, after a few more 'family' orientated cruises in years past. Where to start! Embarkation: A little slow - but letting us board and going straight to lunch was a good start. Cabin: We had a ... Read More
This was our first cruise with Oceania, after a few more 'family' orientated cruises in years past. Where to start! Embarkation: A little slow - but letting us board and going straight to lunch was a good start. Cabin: We had a cabin with a balcony. It was very comfortable, well furnished, spotlessly clean. The bathroom with shower was on the tiny side - but OK. Food: Everything was brilliant. Choices were from the pool deck and a selection of burgers and salads right up to the 5 star Polo Grill. Different themed lunches on the back deck every day. Staff: This is where the ship excelled. They were happy, smiling, efficient and seemed to genuinely enjoy their jobs. Nothing was too much trouble, there was time to chat with guests. Staff seemed to move around every type of job - from bartending, to baristas, to waiting staff - so it wasn't long before staff members could remember your name, how you liked your coffee etc. Brilliant.   Read Less
3 Helpful Votes
Sail Date: October 2013
Lovely ship, good food, good service but staff attitude a bit mixed. We booked this cruise for the itinerary. We have not sailed with Oceania before, we are veterans of Cunard, Celebrity, Royal Caribbean and P and O. As we were leaving ... Read More
Lovely ship, good food, good service but staff attitude a bit mixed. We booked this cruise for the itinerary. We have not sailed with Oceania before, we are veterans of Cunard, Celebrity, Royal Caribbean and P and O. As we were leaving for the airport I checked my email and was informed via another passenger in the US (we are English) who I had met on line via Cruise Critic that we were not sailing from Monano the next day we were leaving from Marseilles! BIG PANIC!! Nobody from Oceania had informed us (or informed our travel agent). We found out the following day it was to do with the weather. We had to do all the work and phoning round ourselves to find out exactly what was happening. Our travel agent in the UK managed to let us know as we were literally boarding our flight to Nice that we had to just turn up at Monaco port the following morning and a coach would take us to Marseilles. We finally managed to speak to someone at Oceania who told us to be at the port at 9am to get the coach, we did this and the coach left at 11am! They told us it was a 2 hour drive to Marseilles, it took 3 and a half hours! By the time we got on board the first day was more or less spoilt. Thing could only get better..........or so we thought...........to cut a long story short we missed 3 ports out of 5!! In all our many years of cruising this has never ever happened with another cruise line. They said the weather was bad and it was too choppy to get the tenders, we ended up staying 2 whole days in Naples (where we shouldn't have docked at all and is a dump). The following day it was beautiful in Sorrento (where we should have been) because we checked the weather forecast, plus we found out the sea was like a mill pond. We could have easily gone back to Marseilles on day 3 of the cruise (where we should have docked that day) as we were only in St Tropez which is so near but they chose to take us to Monaco (where many passengers had already spent a few days before getting on the ship as that was our original embarkation port). Everybody was complaining about missing Marseilles as a full day port stop as they had arranged tours of Provence, which for many was the highlight of the cruise (us included) and we also missed Amalfi, another highlight. We had to cancel all the trips we had booked and looked forward to and planned for (which we had booked independantly as Oceania trips are extortionate). We totally accept issues around passenger safety but many people on board were questioning this complete change of itinerary when they found out the sea and weather was not anything like as bad as we were told. In short - we would never have booked this cruise if we knew we were going to miss 3 ports out of 5 (and the 3 best ports of the cruise at that). I have looked at other reviews on Cruise Critic and it looks like Oceania do change itineraries a lot. We would be very nervous booking with them again if the cruise was chosen because of the itinerary, as this one was. Read Less
1 Helpful Vote
Sail Date: September 2013
Have just returned from 12 nights on the Riviera. This was our third cruise with Oceania and the second on the Riviera, the first having been on the sister ship Marina, both accommodating 1250 passengers. This is not a cruise line for ... Read More
Have just returned from 12 nights on the Riviera. This was our third cruise with Oceania and the second on the Riviera, the first having been on the sister ship Marina, both accommodating 1250 passengers. This is not a cruise line for children, there are no childrens clubs etc. Being our third cruise we knew what to expect - great service from all the waiting staff and state room attendants, fabulous food, good organisation and comfortable cabins and we were not disappointed. There are four speciality restaurants on board, for which you pay no additional charge, they cater for all tastes and cannot be faulted, however eating in the main dining room is just as good with service just as attentive, choice in all places is excellent. The terrace self service and waves are also excellent and we chose to eat here at breakfast and lunch time so we could chose a wide variety of things to eat. Speaking to other guests who have sailed with some of the more expensive lines, they all agreed that Oceania have the best food at sea. Where we were disappointed this time was in the entertainment. The Jean Ann Ryan company put on three fantastic production shows but normally on a 12 night cruise there would have been 4, we were told this was due to them being in the middle of a cast change. The other evening entertainment was a magician who was excellent but he was on for 3 nights. There was a guitarist for 2 nights who was pretty good and then there was a comedian 1 night and a tenor another. Both of these were well past their sell by date and several people walked out. I really feel that Oceania are being lazy in this area and need to up their game. Similarly the day time activities are sparse, there are golf, table tennis and deck game competitions, cookery classes (very expensive) trivia quizzes, bingo and little else, even on a sea day. I should also mention the artists loft where they were art classes. There was a session on how to tie a scarf 40 ways and again surely they can come up with something a bit more interesting than that! The other criticism is the cost of the shore excursions, this again has been fed back to Oceania and I doubt that anything will change. They are outrageous and certainly if we were looking to go to destinations where it would be recommended to take ship tours then I would not go with Oceania as it would be too expensive. Unfortunately our final port of call was to be an overnight in Monaco but had to be cancelled due to bad weather. This meant we were diverted to Marseilles. The change was dealt with very efficiently and must have been a logistical nightmare. So overall and despite my criticisms I still think Oceania are the best cruise line. Just get the entertainment sorted and it will be perfect. Read Less
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