Wanted to get some 'warm time' in the middle of winter. Oceania does an excellent job of staff training. We did not meet or pass a crew member who did not have a friendly greeting. This was our third sailing with them and two more already ... Read More
Wanted to get some 'warm time' in the middle of winter. Oceania does an excellent job of staff training. We did not meet or pass a crew member who did not have a friendly greeting. This was our third sailing with them and two more already booked. Food and service is excellent. Our butler for the suite could not have been more accommodating and pleasant. Housekeeping is top notch and cannot do enough to please.The entertainment is somewhat weak but that's not what is all about on this type of cruise. We thought that some of the cast shows were somewhat ambitious productions. They do try very hard to please. We did think that the cruise director was difficult to understand when he speaks. The welcome aboard party and the Captain's party for returnees is a nice touch with free drinks and hors d'oeuvres . All in all you cannot go wrong with Oceania. Read Less
Left Lima 18 days quickly became apparent novo virus on board.
Food went down hill service, laundry was close all lounges closed, all facilities closed, no coffee machines open.
18 days later now nothing in cabins and plastic cups ... Read More
Left Lima 18 days quickly became apparent novo virus on board.
Food went down hill service, laundry was close all lounges closed, all facilities closed, no coffee machines open.
18 days later now nothing in cabins and plastic cups for water.
Novo Virus happens so learn to deal with it, we have all paid for luxury and ended up at Macdonalds! Staff very helpful but when so much of the ship is closed or events do not take place it’s become more of a prison than a Luxury Cruise.
We were not I’ll but we might as well have been.
Dreadful handing of a comman problem on Cruise Ships you dealt with it very badly.
Lima be advised there is no shad on the dock and you are boarded straight onto the ship, some people in direct sun standing for two hours plus.
Crews managed extremely well with Easter Island tenders my hats off to them.
Don’t let this put you off for the first 5 days it was excellent we then filled in mid way Cruise comments and sadly went downhill next day. Read Less
Riviera 2018 Caribbean Cruise – January 23 – February 6, 2018
Why this cruise?
It had been over 12 years and 19 ocean cruises since we had last visited the Caribbean, so we felt that there had been enough time between ... Read More
Riviera 2018 Caribbean Cruise – January 23 – February 6, 2018
Why this cruise?
It had been over 12 years and 19 ocean cruises since we had last visited the Caribbean, so we felt that there had been enough time between trips, and there were a few ports on this itinerary which we had not visited on our first 6 Caribbean cruises. Also, we like Oceania, and had enjoyed our prior two cruises on Marina, the sister ship to Riviera.
We do not like large ships. We have sailed 4 times on Oceania’s smaller ships, and once on Azamara Quest, a former Renaissance vessel like Oceania’s small ships. We have also sailed on Crystal’s Serenity and Symphony; both 1000 passenger ships, as well as the 950 passenger Viking Sky. So we felt well satisfied with Riviera’s 1250 passenger capacity. The ship’s gross tonnage is over 66,000, so there is plenty of space on board.
Oceania puts all of its food service venues aft, with two of its 4 specialty restaurants, Toscana’s and the Polo Grill, on Deck 14; the buffet and the outdoors (sort of) Waves Grill on Deck 12, Jacques and Red Ginger on 6 and the main dining room on 5. The activities are forward starting with Horizon Room on Deck 15, the Spa and Spa Terrace, as well as the fitness center on 14, and the show lounge on 5.
There are some large staterooms forward on 12, with Decks 11 through 7 holding the rest of the staterooms.
The center of Deck 14 has the library and internet center as well as a sun deck. Deck 12 has the main pool as well as the Culinary Center for cooking classes, and the Artists Loft for art classes. Deck 6 has 2 bars, a lounge area and the casino. Deck 5 has the reception and tour booking desk, as well as the small boutiques. There is an open aft area on Deck 15, with a fitness track and two areas for shuffleboard and croquet. There are two elevator/stair banks, the one aft with 2 elevators and the forward one with 4.
Suite passengers have an “Executive Lounge” on Deck 11, and concierge level passengers a “Concierge Lounge” on Deck 9. Both feature their own computers, a huge TV screen, lots of daily newspapers and a food service bar, as well as an attendant to help with matters.
The corridors are lined with paintings, mostly abstract, and this is the concept in the public areas also. There are some very nice works as well as some striking glassware. As noted, Riviera has a great deal of room for its passengers, with plenty of places to simply sit and relax. I was even able to find a poolside lounge chair on the times I used the pool.
When all is said and done, it is a very well laid out, attractively designed and spotlessly clean ship, with everything a cruiser will want.
Food and food service.
Oceania prides itself on its food, and with good reason. If Crystal Cruises scores 98 out of 100, then Marina and Riviera come in at a 96. We confess that we only tried Red Ginger among the specialty restaurants, mainly because my wife is a vegetarian, and also because we could not book Jacques any earlier than 8:30. We did use the buffet for one dinner, as well as all breakfasts and lunches. We heard of a few glitches in the main dining room service, and a complaint about noise from someone sitting along the wall in Red Ginger. But everything else was excellent. My wife especially loved the fruit smoothie she had for breakfast every day from the Waves Juice Bar. The specialty restaurants require reservations, but are without any additional charge. All dining seating is open, and we were able to sit either by ourselves when we wanted to, or with one other couple when we requested this. The service was uniformly excellent; the china and other tableware first class and the overall experience a delight.
We usually opt for Concierge Verandah class, and did so here. These are the same size as the standard Verandah cabins, but offer a few other features, such as unlimited internet use. 3 free laundry usages, some advantage in booking specialty restaurants and increased on board shipboard credits. The cabin is roomy enough, with a small sofa, a decent coffee table, a nice desk and both a full size tub/shower as well as a full (albeit small) separate shower. The verandah had two comfortable wicker chairs and a small table. The closet was more than adequate for our needs, and there was plenty of drawer space. The cabin featured dark wood where appropriate, and a nice cream finish on the walls, with one picture over the sofa. The lighting was good, with goose neck reading lights on each side of the bed, in addition to regular lamps. The TV was large and offered a fairly good range of newscasts as well as the usual shipboard channels and four movie/TV show channels. It did not have a shipboard account channel however, which most cruise lines offer these days.
For a maximum of 1250 passengers the crew numbers 800. This is a ratio of 1.56 passenger per crew member; one of the highest ratios at sea. And the results are a level of service that is as good as one can get. The excellent service at all the food venues was noted earlier, but this effort extended to the room service, with our cabins being made up every day by the time we returned from breakfast, and all other aspects of service being very well attended. We had a slight glitch with the laundry once, being charged for it because I used the wrong laundry slip. The charge was quickly erased when I brought it to the reception area’s attention. People can make mistakes, but Oceania’s willingness to correct any error was exemplary.
We believe that only Crystal Cruises offers first class entertainment, but Oceania’s two larger ships do fairly well. The Enrichment Lecturer, Sandy Cares, was especially good, offering at least one talk every day which was both entertaining and informative; concerning the Caribbean, both as to its history and ports of call. The show production team was quite talented and their shows had some good, though overly loud, musical numbers. We do not bother with magicians much, nor comedians, but did enjoy a lady songstress and the classical music quartet, both in their regular tea time presentations, and one evening show. What we did not like was the fact that all the evening shows started at 9:30. That really is pretty late for us.
We started off with two sea days. We were disappointed by the fact that the weather did not allow us to land at our first scheduled stop, Santa Marta in Columbia, even though the sea seemed pretty smooth. We saw this as our only opportunity to see this country, and were sad at not being able to do this.
The next stop was Aruba, where we had been twice before, and we did our favorite tour – taking the local bus to the east end of the island and returning. We also opted for the in-town free trolley, but this was a waste of time.
Next was small Bonaire, which we had never seen. We rented a golf cart and toured one end of the island. It has only a small population, but seems quite nice, with a higher percentage of Dutch residents than Aruba, but both islands, and probably Curacao also, show their clean Dutch management.
After a sea day we arrived in Grenada where we went on a private tour with four other passengers in a trip arranged by one of them. This was a 7 hour exploration of a lot of this island, conducted by Grenada Explorers, for $110.00 per couple, with an excellent guide and an experienced driver. It rained during part of the mountainside portion, but fortunately was dry when we got out to see things. This was an excellent tour. We had a pretty good lunch that was a trifle pricey.
The next day in St. Vincent we had another private tour, this time with 8 fellow passengers plus three people staying on the island. This also was a fairly long tour, with lunch included for $174.00 per couple. It was called Sailor’s Wilderness Tour and was quite good.
On the following day in Martinique we did a ship’s tour of the Balata Botanical Gardens at a cost of $198.00 per couple for a three hour decent tour of a nice garden.
We then landed in St. Kitts where we did a private tour again, this one lasting about 5 hours with a very amusing driver/guide in an 8 passenger van. It is called Inside Paradise Tours, and was well worth the $110.00 per couple price.
The final stop was in St. Barts, a French possession. It had suffered some damage in Hurricane Irma (the only port on our trip that was hit by this storm), but it all seemd to be fully repaired. We took a ship’s tour on the Yellow Submarine for $198.00 per couple again. This is a partly submersed small boat with about 20 passengers, which allows you to look at a lot of fish and some turtles. It made me want to snorkel; but was nice.
St. Barts was our last stop before returning home with two more sea days.
Embarkation and Debarkation
Getting from Phoenix to Miami to take a cruise is a headache. One either has to leave the day prior to sail date, staying at an overpriced Miami hotel, or do what we did this time. We had Oceania book our flights – non-stop. But this involved taking the redeye at 1:45 in the morning of our sailing day, arriving at 7:45 and spending a thrilling 3 hours sitting in the Miami airport. We took a taxi to the cruise pier for a flat $30.00 rate. Once there, at about 10:45, we joined a sizeable group waiting to check in on board. The check-in started at 11:00, and was very well run so we were on board by 11:30. As usual, everyone had to wait for the cabins to be made up, but we had lunch and were in our stateroom, with luggage delivered, by 1:30.
Debarkation was slow as usual, but this was not Oceania’s fault. It simply involves U.S Customs, even though we no longer had to fill out a declarations form. Of course we were among the last off since our return flight did not leave until 1:45. This time we caught an airport shuttle van for $20.00 and it worked out fine.
This was a very good cruise. Nothing is ever perfect, but our biggest disappointment was in missing Santa Marta, Columbia. This was a weather problem, and not Oceania’s fault. In virtually all other aspects Riviera was just fine, and is to be highly recommended. Read Less
Very worthwhile cruise to see new and exciting ports on a first class ship. Although staterooms are.a bit compact and we prefer the “O” class ships, the smaller ship allowed us to dock close to city centers in Bangkok, Ho Chi ... Read More
Very worthwhile cruise to see new and exciting ports on a first class ship. Although staterooms are.a bit compact and we prefer the “O” class ships, the smaller ship allowed us to dock close to city centers in Bangkok, Ho Chi Min City, Denang and Hong Kong.
Entertainment was as expected for this size of ship with some good guest singers although a poor chice in a juggling duo. They did show 2 Academy Award nominated films on board, which was nice.
Of course, tea time with the string quartet was always elegant and enjoyable. For some production shows, the quartet would supplement the band giving a much fuller musical experience.
Cruise director seemed a bit worn down as he was departing after t months at sea.
Food was excellent in all venues as we have come to expect from Oceania..
Enrichment lecturers we good although we have had more interesting topics on other cruises. They showed Read Less
Great ship. First time on the smaller Oceania ships and it was cute. Still great service and good from Oceania. As a small ship, we were able to get to the best piers closer into the towns which was great. Also, we had 3 ports with a ... Read More
Great ship. First time on the smaller Oceania ships and it was cute. Still great service and good from Oceania. As a small ship, we were able to get to the best piers closer into the towns which was great. Also, we had 3 ports with a night stay (15 day cruise) so that was great too. We love Oceania.
Cabins very small especially the shower but you get used to it.
2 speciality restaurants that were very good..same menu and service as the larger Oceania ships. No Red Ginger or Jaques so if you are on a long cruise, the food options (although very good) may become repetitive.
Internet, like all ships was glacial speed and very expensive $27.99 per day (need to buy remaining days package) or $160/200 mins or 99cents per minute. This is one thing that Oceania need to improve on..
Also, information on ports is a little light on if you are doing your own thing in port. Read Less
We chose the cruise based on the itinerary and reviews of Oceana. We loved it and met many great people on the ship! The food was wonderful, especially in the speciality restaraunts. The ship itself was really pretty. This cruise ... Read More
We chose the cruise based on the itinerary and reviews of Oceana. We loved it and met many great people on the ship! The food was wonderful, especially in the speciality restaraunts. The ship itself was really pretty. This cruise started in Singapore and traveled to Thailand, Cambodia, Vietnam and ended in Hong Kong. The real advantage of this cruise and ship was the port locations. Bigger ships cannot get as close to the destination therefore causing 2-3 hour commutes to the actual destination. I will definitely travel on Oceania again. My favorite port was Saigon. The ship was right there and so easy to travel back and forth. Something not clearly advertised is that the ship provides transport to town center in most ports! This is very important so you don't have to worry with a taxi u till you get to town center. The excursions can be pricey but provide a good experience. We wish the wifi on board had been better. Read Less
Beautiful ship decor to match any 6 star hotel.
When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day ... Read More
Beautiful ship decor to match any 6 star hotel.
When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day after leaving the ship.
The jacuzzis were never closed or the pool.
Activities were curtailed so the saving to Ociana must have been huge.
Trivia was cancelled because they had not enough pens? No sail away party’s, no end of Cruise party.
Executive suit closed no tea or coffee for cabins only room service which was slow due to the large amount of people just tying to get a cup of coffee.
All self service tea and coffee machines closed. We have never had to drink so much coke or lemonade as it was easter to get hold of.
Laundry was closed so no access even to the iron. Offered half price laundry but when the finale end of cruse itemised invoice arrived no reduction, question this and was told we had used the wrong form?
The suites were slowly stripped over a period of a week of any luxury items, the day before we disembarked we were down to cheap plastic cups instead of glasses in our room.
We had a penthouse suite that we paid a lot of money for started out a very lovely room ended up looking like a basic room no frills in a cheap hotel.
I complained my holiday ended in 5 days time not today and was told they need time to sanitize all items in the rooms. Ociana this is not my problem, Ociana that’s your problem.
Dinning areas was impacted on in the main dining room lunch was cancelled, leaving the Waves grill and the buffet only for lunch, not what signed up for beef burger and chips or salads.
Entertainment on leaving Lima poor string quartet were depressing and gloomy.
Excellent enrichment leactures James Peterkin.
Excellent ports and tender crews were extremely helpful.
Excellent ventriloquist we needed a lift the day he arrived and he gave us one very funny.
Onboard show team were very good.
People who are Embassidors for Ociana were disgusted with the way the problem on board was delt with never had they experianced anything like this Cruise. Both end of Cruise box’s were full to over flowing never on any cruse have I seen this I can garentee 100% were complaints. People went down and cancelled the gratuities, they were so disgusted with the treatment of customers. We could not as ours were prepaid but would have.
Dear old Captain gave out no information at all, made no broadcast ref the problem, and we were at no time offered an explanation about what was going on.
Lima be warned in Jan 2018 there is no priority boarding and no shade, you are boraded from the docside, many guest suffered sunburn on day one. 2-3 hours people were stood in the bright sunshine.( no seats)
So you pay your money to get what standard you want and get Bradley let down by management on Ocieana. Read Less
We love Oceania cruise line! The ship is small & has excellent rooms & decor. We took friends who had never gone on a cruise before and they could not believe the attention given to every detail. The art work, grand staircase with ... Read More
We love Oceania cruise line! The ship is small & has excellent rooms & decor. We took friends who had never gone on a cruise before and they could not believe the attention given to every detail. The art work, grand staircase with it chandler , the table ware etc. Our cabins were top notch. The bed was so comfortable that we were tempted to purchase one! Our stewards keep our linens, towels & room in impeccable shape. It was great to "go home" after a fun day ashore!
The dining was gourmet in every restaurant . All four of the specialty restaurants were no extra charge. The food....oh my gosh..I felt like my husband had taken me out on a date to 5 star restaurants ever night! The service was amazing! I really got spoiled! And loved every minute of it!
The service from the restaurants, to bars, to having our laundry done was truly exceptional. The staff was delightful ...and it was fun to get to know them!
We only saw one show...which was good...but I am not a show person. I am sure many other passengers enjoyed them.
Serice Service Service......all amazing
I would definitely recommend Oceania & we will be travelling with them again! Read Less
This was our first cruise on Riviera, our second on Oceania. Our previous Oceania was the Nautica, and our cabin had been a disappointment. Our apprehensions were dismissed the moment we entered our cabin on Riviera. It was a very good ... Read More
This was our first cruise on Riviera, our second on Oceania. Our previous Oceania was the Nautica, and our cabin had been a disappointment. Our apprehensions were dismissed the moment we entered our cabin on Riviera. It was a very good size, and most importantly, the bathroom was much much better than the airplane-size bathroom on Nautica. No 'Psycho' shower but a full bathtub and separate shower. Yay!
The ship is beautiful, I spent some time going through the ship to view all the beautiful artwork. Most amazing is how quiet the ship is; our cabin was on deck 8 midship and we never heard a sound ; we had to look out to check if we had docked or sailed away.
The only reason I didn't give full marks is the entertainment and sound system in the cabins. I had the same complaint on Nautica and I was given the same lame excuse that Oceania buys its entertainment system from a provider and this is what they provide (!).
The TV is old non-hd technology. The sound is terrible and the picture is so blurred you can't read the credits at the end of a film. There is no docking station for your phone, or bluetooth that would allow you to listen to your music. Unlike in most hotels nowadays, you can't access your account information.
There was a Grand Slam tennis tournament going on, but no station to view it. There are only 3 news channels: MSNBC and FOX, and, thankfully, BBC World, a welcome relief from 24-hour US-centered news. It is time Oceania followed the competition into the 21st century, all the rest of the cruise is such a wonderful experience. Read Less
We decided to try Oceania for the raved about food. Being in the food industry & foodies we thought we'd try them out. Two days before the cruise, I got a e-mail asking if we'd upgrade from an interior cabin to a balcony cabin for ... Read More
We decided to try Oceania for the raved about food. Being in the food industry & foodies we thought we'd try them out. Two days before the cruise, I got a e-mail asking if we'd upgrade from an interior cabin to a balcony cabin for $200pp. Of course I said yes. Getting on board was quick & easy as there's only about 1200 pax, as compared to 3000+ pax on larger ships. We still waited until 2:30 to get to our cabin. Seems they like to have your luggage outside your room waiting for you when you arrive.
Upon entering, Richard was overly delighted it was a veranda cabin. I kept the upgrade a secret knowing he'd love the room. The room is close to 300 sq. ft.(incl. balcony) I was surprised to see a tub as well as a separate enclosed shower. The enclosed shower is quite small, but we like the duel shower heads. One a "rain" head the other a hand held shower head. The tub has a shower as well, but it's tough to use the shower as it's only partially enclosed, so water can easily get on the floor. The room had abundant storage. Some of the storage is in drawers inside cabinets. For those, like me who have a CPAP machine there's an outlet next to the bed, so extension cords aren't necessary.
Food is the main attraction on Oceania. No disappointment here! The Grand Dining room(G/D)is an elegant venue with lots of Swarovski crystal. Meals here are very nice.
Food quality is like the way Celebrity was about 5 years ago, before the cutbacks. As the price of an Oceania cruise is about $1500pp more than Celebrity/Princess the attention to detail & the food is much better. You have several specialty rest. on board all but one are included in the cost. These are: Polo Grill(steaks/seafood etc.)Toscana(Italian food, but really highend)Red Ginger(Asian, obviously)Jacques(Jacque Pepin's on board rest. highend French Cuisine)La Reserve is the extra cost venue. Dinners range from $60pp-195pp for the "Connoisseur's" dinner. Tea service is offered daily in the Horizon's Lounge. The Tea service with Tea cakes/Scones/Tea sandwiches was excellent, accompanied by an excellent string quartet.
Entertainment takes a backstage to the food. It was what we expected a few good singers/dancers. A very talented small band. The Sax player was outstanding. There's also a String Quartet, which was excellent. We had a talented Ventriloquist, who was really quite funny. The Cruise director, Peter was top notch. Loved his wild outfits that highlighted the end of each show. He'd tell a joke or 2 some were really quite funny, some really bad(on purpose). There are really good education seminars & cooking demonstrations to be had.
The only downside were some of the excursions. Some of these were really quite pricey compared to similar excursions on Cunard/Celebrity/Princess. One excursion on Grand Cayman was new to the cruiseline, so we were Guinea Pigs, so to speak. It was not as good as the brochure claimed. We got 25% refunded back to us. If you have an excursion that is not good(be honest here!)upon returning, bring it to the attention of the excursion desk. Do BE polite about it! In most cases they will offer a partial refund. If many pax complain about it, the refund might be the full amount(not too often)
Our ports of call were Grand Cayman/Cozumel/Costa Maya/Roatas/Santo Tomas/Key West. The weather slowly clouded up as we headed from Costa Maya to Central America. Cloudy/showery weather was the rule from here until we got to Key West. We had a nice lunch at Louis' Backyard( a popular rest.)Key West, unfortunately is really been getting more trashy over the last 20 years. No longer a stop I really care to do.
Of all the ports of call, I'd say Santo Tomas is the least developed & ready for cruiseship tourism. There's a few nice beaches & small resorts a few miles from the ship, but otherwise I'd shop at the local port shopping mall & then just get back on the ship.
Roatan, Honduras has nice beaches but the weather precluded the enjoyment. There is a great golf/beach resort called Pristine Bay. Oceania should really offer excursions there. You can also go yourself as well. Overall a great ship/cruiseline Would definitely go on Oceania again. Read Less
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