Oceania bills itself as luxury cruising with gourmet dining. It misses both those marks by lack of attention to the details that separate luxury from everyday. The very first impression is when you are checked in. Instead of entering into a beautiful lobby, you are herded into the back door by the Regatta Lounge. Instead of actually going into the lounge, a staff member briefs a group on the life ...
We spent 39 days on the Marina (back to back Miami to Lima and Lima to Buenos Aires) and so happy to finally make it home. The cruise had a few wonderful highlights separated by long boring stretches.
We have cruised 20+ times but only our second time with Oceania. The first was in Asia in 2016 and all that could go wrong did. All the regulars told us this was out of norm and that Oceania ...
This cruise line not only fails to live up to promises but also fails in its communication with passengers. One is treated as a commodity not a person by many, not all, staff.
It seemed the more senior the more they under performed. Complaints on board were met with a blank stare or excuses not explanations or apologies.
Food was poor to ok, with worst in the specialty French and Italian ...
So so incredibly disappointed with Oceania. Absolutely no guest/customer service. Have raised all issues with onboard team, Oceania guest relations and still no communication back. This cruise is going no where, no ports now for 9 days, even restaurants closed on some nights so no choice and tonight all specialty restaurants closed and only Grand Dining and Terrace cafe open. As to onboard ...
We ate long time cruisers with Oceania but now a lost customer!
We booked this cruise in 2019 for 2020 travel dates. Alas pandemic curtailed those plans until this year. We in fact booked a 30 day cruise Barcelona to Dubai - never being informed that it was 2 back to back cruises - first issue as this was the start of lack of communication and guest satisfaction,
We were advised of ...
We chose this cruise mainly for the itinerary (we hadn't been to Morocco), which was cancelled before we left and replaced with Palma de Majorca (our 5th time there). We watched quite a few U-Tubes that seemed to indicate that Oceania was comparable to Viking (which is our favorite ocean line). Viking has one infuriating Con, which is, they demand FULL payment for a cruise one year to two ...
Cruised on Oceania a few yeas ago and decided to book with them again. This was a mistake. We had a penthouse suite, it was okey. The mattress was well past its prime. It's a beautiful ship and the service was first rate.
The line advertises the best cuisine at sea. I was not impressed. There are four speciality restaurants: the only one that was outstanding was the Italian restaurant. The ...
Currently on board Marina on second leg of two from Amsterdam to London-19 days.
This is 4th cruise with Oceania and first post Covid.
Very sad to report, in my opinion, the Oceania of the pass is no longer a float.
We have experienced almost across the board changes in service, food quality and selection and poor attitudes.
Transfers from the hotel in Amsterdam was simply chaotic to ...
We'd been sailing with other lines for a few years and decided to go back to Oceania mainly for the smaller ships. Right from the start it was bad. Didn't get into our stateroom until at least 3:00 p.m. The balcony was so noisy we couldn't use it, the shower so small my husband had to open the door to pick up the soap if he dropped it, the bottom of the shower was filthy and the beds were mush. ...
This was my 4th time cruising with Oceania, the 3rd one on Marina. It's a shame this cruise line deteriorated so far, it used to be my favorite. No complaints about the ship itself, it is beautiful, comfortable and not too large. However, since the last time I have been on it (2019, just before the pandemic hit) it went downhill all the way. The food is not the same, for example, the Polo ...