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8 Helpful Votes
Sail Date: May 2016
The Riviera cruise (Oceania) was very satisfying on a number of levels, because of what they call ‘enrichment experiences’. On a culinary level, there is a choice between speciality restaurants serving some exceptional food ... Read More
The Riviera cruise (Oceania) was very satisfying on a number of levels, because of what they call ‘enrichment experiences’. On a culinary level, there is a choice between speciality restaurants serving some exceptional food (at no extra cost) to the grand dining room that caters to the bulk of the passenger compliment. (The mass market) Service is attentive and exemplary but not the unobtrusive ‘British’ type of service that I prefer. Instead it is more of the false “how ya all doing, how was your day” introduction accompanied with an ear-to-ear smile. Dentistry on board, for the crew, must be of a high level??? On an emotional level it was satisfying. I know that I am over weight and am carrying 7 – 10 kg more than I should. The demographic on board makes me feel anorexic and there is no need to refuse that rich dessert. Yummy On a cultural level, there are all those ‘enrichment’ opportunities. An art school, a cooking school, educational guest speakers, karaoke (if that can be called enrichment), Trivia and a host of entertainment performances ranging from the exceptional to the ……. well let’s just say less than exceptional, with the opportunity of experiencing both giving the audience the opportunity of making their own judgement call.1 On a sight seeing level. Some tours started at 8:00 am and others as late as 12:00. This mix meant that on some days the alarm went off as the sun rose, and on other days one could enjoy a more relaxed morning. With all tours that we took, we were able to enjoy a scrumptious, not weigh limiting, afternoon tea. A custom that I could easily become accustomed to. No tour was full. (Very important) Busses were never more than about 50% full, by design. Some tours had multiple busses all only half full. This is important as the tour guides could talk to the group whilst out and about, without having to resort to having to use radio transmitters and earphones. This also reduces the risk of participants wandering off, causing delays for the rest of us. On an organisational level. ‘Herding’ over one thousand people can be an issue. At no time did I ever get that part of a herd impression. Boarding cruises as well as boarding the vessel initially, were all very well managed. On a financial level. They do not have a hand in your wallet at every turn. Most things are free with the exception of alcoholic drinks. (which are not cheap) Soft drinks, tea and scones, bottled water and entertainment are all available at no extra charge. On a relaxational level. My late mother had an expression ‘half baked’. Any person who came up with a dumb idea was ‘half baked’ Fortunately the ship provides ample opportunity for passenger to complete the baking process on sun loungers around the pool. Originating from colder northern hemisphere climes, perhaps they are not as much aware of the consequences as are passenger from Australasia. For those who prefer a more strenuous activity, there is a gym that I promised myself that I would visit frequently, but did not, as well as the usual deck games and golf putting. One afternoon, there was an on-selling promotional activity where guest were invited to listen to a presentation about future tours. One was ‘around the world in 180 days’ Six months of on-board life style would kill me! But a back to back cruise of perhaps 18 to 21 days? Well that is something to add to the bucket list. 1) During a song and dance routine, I had the impression that one of the dancers very nearly dropped another dancer. Not the way to ‘reject’ a lady’s advances in front of hundreds of on-lookers. Read Less
9 Helpful Votes
Sail Date: March 2016
We went on a seven night cruise aboard the Riviera stopping in Key West, Trujillo (Honduras), Belize City (Belize), and Cozumel (Mexico). This was our first cruise ever (as a child I had once done an Atlantic crossing, but this was back in ... Read More
We went on a seven night cruise aboard the Riviera stopping in Key West, Trujillo (Honduras), Belize City (Belize), and Cozumel (Mexico). This was our first cruise ever (as a child I had once done an Atlantic crossing, but this was back in the 1970s), and we kind of splurged, celebrating my wife's speedy recovery from intensive surgery. We had an Oceania Suite, with over 1,000 square feet. The Riviera, simply put, is of pure elegance. She is not gaudy or over the top, but a thoughtfully put together example of fine design. The dining venues are wonderful, the staff and service highly trained and very international. The food choices were, to the most part, far better than very good. It was kind of funny - some people preferred, for example, the Red Ginger restaurant (Asian) over Polo's (steak house), so we did not go to Polo's with high expectations, only to be pleasantly surprised by the high quality. The Riviera is a more expensive ship, and therefore the audience that can afford to travel on her generally tends to consist on older retirees, so expect to see very few younger people. This has an adverse effect on the entertainment choices - musical selections in the Riviera Lounge, the only stage on the ship, were of a bygone era. Though the performers were very good, the actual productions simply failed to move us. Shore excursions ranged from so-so to very good. Trujillo still needs a lot of development - the town has just recently started to accept cruises. The glass-bottomed boat in Key West was a pure blast. We went to see the ancient Maya ruins in Belize - this was a very well put together tour, with expert guides. Cozumel was a lot of fun - this is the Caribbean's second-highest earner in cruise ship revenues, at the heels of St. Maarten. Read Less
10 Helpful Votes
Sail Date: February 2016
We were quite disappointed with this cruise, as we have cruised Oceania a few times in the past and have always loved our stay on board. We joined the ship in Buenos Aires and sailed to Rio de Janeiro . To be fair, the ship had an ... Read More
We were quite disappointed with this cruise, as we have cruised Oceania a few times in the past and have always loved our stay on board. We joined the ship in Buenos Aires and sailed to Rio de Janeiro . To be fair, the ship had an outbreak of Noro Virus and the crew seemed to spend all their free time cleaning and sanitizing the ship, but unfortunately the virus lasted all cruise. We felt sorry for the crew having all this extra work, as they are all over-worked as it is. Needless to say this led to a very unhappy atmosphere on the ship. We are used to being made welcome with a smiling and friendly staff, but we felt unwelcome and just a nuisance. The front desk staff were the least friendly of any cruise we have been on, and when we had a query they made no attempt to get back to us and let us know the status of the issue. I requested a refund for the internet because we had been overcharged, and I showed them all the details, but they just ignored it. Fortunately there was not much money involved but it was just the principle of the thing. Food was excellent, as always, but the entertainment left a lot to be desired. We had the same two entertainers three times in the 12 days we were on board. They were good, but we all needed some variety. Two of the other entertainers were brought back twice! The singers and dancers for the other nights were delightful and a nice breath of fresh air. Some of the ports left a lot to be desired, but others, like Buzios in Brazil were a joy to visit. I do not like writing a negative review, and have never done so before, after 45 cruises, but I just do not feel Oceania is now up to the stand we had been used to. Read Less
26 Helpful Votes
Sail Date: February 2016
CRUISE ON THE OCEANIA RIVERIA DEPARING FEB 22, 2016. CABIN 7122 I have waited some time to reflect on this cruise, calm down and get over my disappointment and disgust. This was to be my first luxury cruise. As it turned out it was the ... Read More
CRUISE ON THE OCEANIA RIVERIA DEPARING FEB 22, 2016. CABIN 7122 I have waited some time to reflect on this cruise, calm down and get over my disappointment and disgust. This was to be my first luxury cruise. As it turned out it was the cruise from hell for the reasons listed below. Because of the reasons listed below it will also be my last on an Oceania cruise ship. 1. No notification that the prior cruise came in early due to norovirus, which had we known, we would have cancelled so that we would not be exposed to any lingering effects of the virus. 2. Long delay until we were able to get the room/more staff should have been on hand to handle the backlog that you knew would occur. Also water and snacks could have been served. 3. Bad crew attitude/unresponsive/little English 4. Our cabin was quite dirty with stained carpets and severe sweat stains on the chaise lounge chairs. We were told that the stains were due to the cleaner used to sanitize the carpets. No so. My boyfriend took a wet rag and black dirt readily came out of the carpet. This condition existed because the crew overlooked the dirt. Not what one would expect from a "luxury ship". We spoke with an individual who was able to get the carpets and chaise lounge seats cleaned while we were in Nassau. While it was better it was far from perfect. 5. Frayed robes 6. The common area carpets could use replacing-as could all the ships carpet and the comments thought the furniture looked aged. This ship is only 4 years old but looks 20. 7. What’s up with the thrusters?? We cruise a lot (9 in 14 months) and we have NEVER been so shaken awake at 8 am on 2 mornings as from the severe vibration when pushing into a dock. 8. Staff should clear prime window tables so others may use them. The dining room had a habit of saying none available instead of cleaning them right away—everyone wants a window seat so prepare for cleaning. 9.Wine menu expensive and not that good-We had a $55 bottle of Red Zin and it got worse as it breathed. Thought it was me but the guy next to me smelled it and didn’t even want to taste it. 10. We were the only couple told to finish eating and leave the buffet because it was closing while there were still people in the buffet line waiting to get food. There were some positives. The breakfast menu in the dining room is the best ever. The Red Ginger restaurant is superb. There were several crew members/servers who provided outstanding service. But the negatives still out way any positive. We have been on 9 cruises/3 different cruise lines in the last year and have enjoyed every one of them. Oceania is definitely not included in this group.They breached their contract to furnish a superior upgraded “luxury “ cruise failing to do so in many ways. It is sad to say that we have never wanted to leave a ship as much as we did when we hit the gangway to get off in Miami. We would have left in Nassau were we able to get our money back. Read Less
30 Helpful Votes
Sail Date: February 2016
Have to say. OCEANIA, honestly made our holiday " the holiday from hell..." Understand the NORO outbreak & the measures taken to help. At any time did they do try to make our life more comfortable or help. No staff. ... Read More
Have to say. OCEANIA, honestly made our holiday " the holiday from hell..." Understand the NORO outbreak & the measures taken to help. At any time did they do try to make our life more comfortable or help. No staff. to busy applying wet chemicals, no Concierge lounges, no cooking class, no art classes, no gym class.. try 15 min for a cup of coffee then another 15 for the staff to return with cream, so you need to start over again..so you can imagine all the other services Cabin service was delayed, They were to busy washing wall.. Canyon Ranch manager fumigating the walls.. Nice sight when your thinking of enjoying a day in spa.. If your going to apply this, then bring more staff on.. Food service was a joke... Hate at dinner or place settings? you needed to trip someone.. First time ever, I bought liquor & snacks for the cabin. Easier then dealing with this floating science lab& MIA staff staff had gloves & mask's. Never once were we asked? Wonder, if they kept saying the chemical applied was safe? why were they wearing these??? makes me wonder. best was to come in St. Marteen, the local health authority said, we could not leave the ship, finally after hours of delay we could. Only to come back to the Captains announcement he decided to go back to MIAMI and cut the cruise short for our health.. (was not the captains decision, it was the CDC) sailing get back ASAP.along with the Port of Nassau saying we could not come ashore. Then to come back to all land staff,customs agents, ports etc.. wearing masks again..as we were leopards, transferred to numerous hotels .. for the balance of our stay. So I ask is 25% refund enough? 1) no ammenties 2) cruise was bad from the start from the previous cruise outbreak, 3) no service? 4) no additional services 5) being exposed to chemicals daily? 6) every day was something else take away? 7)trip cut by 30% 8) hotel stay only paying for breakfast, not other meals as they should as if we were on board the ship? 9) no staff to busy cleaning.. In closing, i do understand the health & reasons why this was being done.. I have no problem with this. I do have have a problem, they did nothing to accommodate us during the time on board, help us or compensate the passengers... 25% is more a insult.. again... Read Less
4 Helpful Votes
Sail Date: January 2016
To put it in a nutshell before our cruise on Oceania's Marina in the South Pacific, I was vehemently "anti-cruise." No more. At least not a relatively small ship such as the Marina. I'd sail on the Marina again in a flash. I ... Read More
To put it in a nutshell before our cruise on Oceania's Marina in the South Pacific, I was vehemently "anti-cruise." No more. At least not a relatively small ship such as the Marina. I'd sail on the Marina again in a flash. I can't think of a thing about which to be critical. We had a concierge veranda room. It was clean and spacious. The stewardess for our room was superb. Our room was made up and turned down each day. And, talking about superb, I can't think of one thing negative about any of the crew: stewards/stewardesses, servers, matre-ds, people at the "destination desk," at the dining desk, at what I'll call the main help desk, the concierges, bar and barista tenders, and the boutiques sales personnel. Everyone! Everyone was hospitable and gracious, and willing to assist us at the drop of a hat. I never saw anything but smiles, always greeted graciously by any crew member we met, and never heard a disparaging word. We used room service--which is free--each morning without a hitch. We never waited very long for the food to be served. I especially found the passengers congenial, even during the long, hot, and humid wait for our flights in the airport. Our embarkment and disembarkment went smoothly. The tendering at each port to carry us between the ship and ports of call was marvelous. The food was exquisite throughout the ship: specialty restaurants, grand dining hall, and more informal venues. The LaReserve food/wine matching was an experience to behold. Not being heavy drinkers, we didn't buy the daily drink package and brought our own three bottles of wine on board. Corkage was a one-time $25 per bottle. Sure, the onboard entertainment in the Marina Lounge left a lot to be desired, but nothing is perfect. The ship did have a marvelous native show which in port at Niku Hiva. The land tours admittedly were a tad pricey, but certainly bearable. In any event, we made our own tour arrangements on some of the islands and just walked around on others. And, because of my wife's physical limitations couldn't take advantage of the snorkeling and diving opportunities. I can't comment on travel arrangements or transference between airport and ship since my wife and I went into Tahiti four days before the cruise and thus made our own hotel, touring, and air arrangements. In fact, we had 12 hours between the time we had to be off the ship and the time we had to be at the airport. So, we arranged to have a guide for the day who also took us to the airport. It was a fabulous way for my wife and I to launch our year-long celebration of our 50th wedding anniversary. If I could give the Marina a triple excellent rating, I would. Read Less
3 Helpful Votes
Sail Date: January 2016
Smooth embarkation at Singapore. Rooms compact but comfortable and very clean. Bathroom on the small size but adequate. Worth booking concierge or above for the extra perks ie free WIFI of 500 minutes and extra specialty restaurant ... Read More
Smooth embarkation at Singapore. Rooms compact but comfortable and very clean. Bathroom on the small size but adequate. Worth booking concierge or above for the extra perks ie free WIFI of 500 minutes and extra specialty restaurant bookings. Drinks are expensive, however Oceania is lenient when bringing some alcohol for cabin consumption onboard. Mini bar is loaded with soft drinks of your choice. The dining venues are varied with much choice of superior food. Afternoon tea was also a highlight with fine quality offerings. To balance all this, there is a small but well equipped gymnasium with modern machines and a gym supervisor, Adamir, to assist. Staff service throughout the ship at all times was first class including, Jacques, who patiently assisted with any internet queries. The shore excursions and private transfers were exorbitantly priced and best avoided. Better to register with Cruise Critic Roll Call and prearrange tours with other passengers. We would certainly cruise with Oceania again! Read Less
3 Helpful Votes
Sail Date: November 2015
This was our first commercial cruise. We have cruised extensively on our 43' sailboat, so we are used to boats. We are so delighted we chose Oceania and PH stateroom. The ship was lovely, the cabin spacious with a lovely balcony. Our ... Read More
This was our first commercial cruise. We have cruised extensively on our 43' sailboat, so we are used to boats. We are so delighted we chose Oceania and PH stateroom. The ship was lovely, the cabin spacious with a lovely balcony. Our butler Claudiu was wonderful as was the stewardess Snezanu and Manuel. There was not one person we came in contact on this cruise that was not gracious and helpful. The food was great with various choices including canapes in our stateroom. We enjoyed the string quartet and early dancing to the orchestra at Happy Hour. The Canyon Ranch Spa was awesome. The sun deck beyond the spa was so relaxing and one day we saw hundreds of dolphin at the bow. We booked snorkeling trips privately and had a wonderful time in Cozumel and Roatan. We were disappointed that Oceania cancelled the Belize snorkel tour as the Barrier Reef was of interest to us, and there were no local operators that we found that could accommodate a small group. Overall a fantastic experience worth every penny, a true vacation. Read Less
1 Helpful Vote
Sail Date: October 2015
Our first experience and we could not be more pleased! The ship was spectacular, the service was outstanding and the amenities were the top of the line. The food was more than expected, and we are from New Orleans, in fact it was very ... Read More
Our first experience and we could not be more pleased! The ship was spectacular, the service was outstanding and the amenities were the top of the line. The food was more than expected, and we are from New Orleans, in fact it was very hard to come home. The excursions were easy and well organised, the staff....from the deckhands to the officers, the service staff, were a real credit to this cruise line. I had a broken ankle (skydiving, blindfolded, from top of Empire State bldg, er.......) and we were very well cared for in every way, from transportation to pre and post stays. I will always recommend this line simply from the experience we had. I cannot wait to see the other ships in Oceana as the art on this ship was like living in a museum. The glass vases, the Lalique crystal EVERYWHERE , the fragrance of the ship, the crew....the restaurants. We did it all, from the Privee to the room service. I cried when we left. Am still teary. And I have NEVER written a review before. We stayed at magnificent hotel in Athens and stayed in a wonderful Hilton in Barcelona and Oceana and our travel agent were the best. Will be doing this forever. Thank you Oceania Cruise Lines and crew and staff of Rivera , for the life memories! Read Less
3 Helpful Votes
Sail Date: September 2015
The Riviera is truly a magnificent ship, no expense spared in the furnishings and fittings. Everywhere on the ship is excellent, with staterooms beautifully furnished with the most comfortable beds, best quality linens and soft ... Read More
The Riviera is truly a magnificent ship, no expense spared in the furnishings and fittings. Everywhere on the ship is excellent, with staterooms beautifully furnished with the most comfortable beds, best quality linens and soft furnishings. Very soft gently colour schemes, with a very large balcony and comfy chairs, plus cashmere covers for cooler sailings. Staff have been wonderful – nothing is too much to ask for and requests are dealt with promptly and with good grace. Meals have been magnificent, everyone a treat and choice has been all too much. There are 4 speciality restaurants each with their own theme and all should be tried. There is also a Grand Dining Room, beautifully appointed with a la carte meals available. Can’t complain about lobster nearly every day. Never thought I’d be guilty of looking at a menu and asking “What else is there to eat other than bloody lobster”! Breakfast in the Terrace Café is also a treat with one of the best selection of fruits, cereals, all manner of eggs breakfast meats and breads I have ever seen. Staff here are also extremely efficient and helpful. Read Less
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