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2 Helpful Votes
Sail Date: August 2019
Worse cruise I have ever been on. Choose Insignia for the 8 day trip to Bermuda to celebrate my husband's retirement, During embarkation the ship does not except *Credit Debit*cards as form of payment for any on board charges. So ... Read More
Worse cruise I have ever been on. Choose Insignia for the 8 day trip to Bermuda to celebrate my husband's retirement, During embarkation the ship does not except *Credit Debit*cards as form of payment for any on board charges. So we had to cancel most of our shore excursions to have credit applied to our room to pay for crew tips. The casino was very small and never had enough staff to operate the roulette table. I was expecting amazing food because they promoted it so strongly. Most food was average, but a lot was so terrible and uneatable, I sent it back and went up to the buffet. The food was the worse part of the trip, but a very close second was activities on the boat. Worse cruise director that I have and anytime. Never saw him at all. No activities at all. Such an incredible boring time!! No ice carving, no fruit carving, nothing to do at all. All shows were scheduled very late, mostly 10 or 11 pm?? Can't really think of anything good about the trip. Don't waste your money for the promise of luxury and best food on the sea--because it is all a disappointment!! Read Less
1 Helpful Vote
Sail Date: August 2019
This was the smallest ship we have ever cruised on. There was no problem doing anything on board that we wanted to do. Even with only four small elevators (sign said max capacity of 10...realistically more like six), there was never an ... Read More
This was the smallest ship we have ever cruised on. There was no problem doing anything on board that we wanted to do. Even with only four small elevators (sign said max capacity of 10...realistically more like six), there was never an unreasonable wait time. The dining experiences were all over the top...service was excellent...wait staff were knowledgeable, attentive, and efficient (even though Oceania said tipping was not necessary, we did tip at meals and the bars, and the service was even better the next time we were there). The afternoon tea service was a very nice touch...excellent selection of teas...excellent selection of tea sandwiches, scones, and petite sweets, and there were ample times for seconds (or thirds...) The string quartet playing during afternoon tea made it even better. Probably the only thing that could have gone better would have been the embarkation process. I would easily put the average age of the cruisers on this trip at 60+. At the pre-screening area, there were only a handful of chairs to be had (and a lot of unhappy looking older citizens standing around). As each boarding class was called, they had to negotiate their way through a large group standing around the starting que. Then through the x-ray screening and magnetometer (only one being used of the six available), then the medical paperwork, then the actual check-in where you got your room key card, then on to the ship. There were a lot, and I mean a lot of chairs between the check-in area and the boarding door where lots of people could have been comfortably sitting instead of being uncomfortable in the pre-embarkation area. One day at sea we were notified that the verandas were going to be washed...another day we were notified that the woodwork on the verandas was going to be varnished. Veranda not available for use during these times. Disembarkation was a hurry up and wait process, but, at least there seemed to be enough seats for people. Read Less
2 Helpful Votes
Sail Date: July 2019
WE decided on this ship because we wanted something not too big and not too small. WE were 3 people cruising as they has the buy 2 get one child free. It was my mom and my 13 year old daughter. We chose a veranda suite concierge level. ... Read More
WE decided on this ship because we wanted something not too big and not too small. WE were 3 people cruising as they has the buy 2 get one child free. It was my mom and my 13 year old daughter. We chose a veranda suite concierge level. At first we thought the cabin was small, but grew to love it. Amenities were fine, towels and linens fabulous, and the veranda perfect. The crew was amazing! Super friendly, always smiling, tripping over themselves to help/ Our cabin steward was so attentive, always anticipating our needs. He knew our schedule and was in and out while we were gone. The food!! OMG I can't understand any bad food reviews. We are a culinary family, in the food biz. The meals were outstanding in all the restairants and the buffet was wonderful too. The Grand dining room was beautiful and the wait staff was extremely well trained and professional. They learned our names and preferences very quickly and always had smiles on their faces. They seemed to really enjoy what they were doing. One delicious, well presented meal after another. Perfectly seasoned and hot if it was supposed to be and well chilled if that was the appropriate. The entertainment was what you'd expect. Most;y, the cruise director Corey stole the show. He was so fun. My suggestion here is to lower the volume. Goodness, it was so so loud several people had their fingers in their ears. I did not understand the need for an evening dedicated to the LGBTQ community though. I don't like any groups being singled out like that. WE did not take advantage of any shore excursions as we tend to go it on our own, takinga bus or cab out of the pert to explore. But other travelers seemed thrilled with theirs. The public rooms were always near empty..giving us the feeling that we had the whole place to ourselves. We spent most of our time in Horizons, but also would sit for a cappuccino in the various other public spaces. Very elegant and beautiful. The artwork on this ship id fabulous. Whoever picked the artists to showcase did an amazing job. Thoroughly enjoyed looking at all the pieces. One negative for us was the cruise Ambassador..the woman helping you book future cruised. I was excited to talk to her about bookibg a trip for me and my husband this fall but she was dismissive, un-helpful and unfriendly. She pretty much just handed me a brochure and told me to look at it. Thanks a lot, there was one in my cabin already. I did not book with her. Other than that, the service was exceptional, the food divine and the crew just fantastic. Loved the cruise, can't wait to see Regatta again! Read Less
7 Helpful Votes
Sail Date: March 2019
We booked this cruise as it included four countries we previously hadn't visited: Cuba, Belize, Honduras, and Guatemala. The timing worked well to have some family join us on this 7-night cruise. I would note that we are Oceania ... Read More
We booked this cruise as it included four countries we previously hadn't visited: Cuba, Belize, Honduras, and Guatemala. The timing worked well to have some family join us on this 7-night cruise. I would note that we are Oceania loyalists based on the cuisine, quality of the ships and their excellent crews, as well as the vast assortment of 7-12 day cruises on offer work for our busy lifestyle (in our early 40s and both working full-time). We're always being asked about being the youngest passengers on the ship (we are both fit and look like we're in our 30s), and our response is always "what's not to like, great vacations with interesting fellow passengers". One more disclosure - I'm Gluten Free (GF) and LOVE the way that Oceania tends to my dietary restrictions. Taking the stress out of eating all over the world is a game changer for me knowing that I can always have a safe breakfast and dinner in every port. This was our second time on Riviera and we really love this ship. The size works for us with the additional restaurants, cooking school, larger Baristas with great views, and larger cabins across all categories. We've previously sailed on Insignia and enjoyed the intimacy of the smaller ship but the PH cabins on these R-class ships are the size of standard veranda cabins on Riviera/Marina. The PH cabins on Riviera are as nice as our PH on a previous Regent SS Voyager cruise. On this cruise we took a cooking class "If it Swims" and really loved the class and the instructor - Stephanie Hersh. Stephanie was the long-time assistant of Julia Child and had great stories and a depth of knowledge that was greatly appreciated by everyone on the ship who interacted with her. We enjoyed the "La Cuisine Bourgeois" in La Reserve with wine pairings. We love the La Reserve team and the effort they put into these dinners. We also stopped in for a wine flight and they had excellent nibbles to go with that made it worth the supplement. The one thing we would do differently on the next Riviera/Marina cruise would be to go back to a PH on Deck 11. Being one of only 4 PHs on Deck 7 (all aft with huge balconies which is why we chose our cabin for this warm weather cruise) we felt a bit neglected as we rarely saw our butler. We also note that while it's not a written policy, passengers in suites tend to be seated at better tables in the restaurants. We noticed that unlike our previous cruises we found ourselves with less prime tables when giving a cabin number starting with '7' than '11' at the host stands. When I read Oceania reviews it seems like a lot of folks complain about NCL's ownership economizing on-board. I would note that it does seem like there's a bit less staffing in the MDR and around the pool, but we haven't noticed any other negative changes. We haven't noticed any cost-cutting in the food or prices for the wines by the bottle which are the key for us. I do wonder if Oceania will feel the need to match the included beer/wine with meals offered by Azamara and Viking as these main competitors have Oceania beat in this category. Read Less
6 Helpful Votes
Sail Date: January 2019
We chose this one over one that we had booked on the MSC Seaside because it included a stop in Cuba and one other country that we had not been to before in the Western Caribbean. We (my wife and I) also had her two brothers along for a ... Read More
We chose this one over one that we had booked on the MSC Seaside because it included a stop in Cuba and one other country that we had not been to before in the Western Caribbean. We (my wife and I) also had her two brothers along for a much needed vacation and we had wanted to see if Oceania cruises would live up to all the hype especially their cuisine. The food was very good, among the best we have had on cruises. Even though the choices on the buffet were limited what they had tasted very good and the sushi for dinner was the best that I had on any cruise. For breakfast I had to see how their lox (smoked salmon) stacked up against the best that I had on a cruise (Royal Caribbean 2006) and they came in a credible second to that one. Specialty restaurants didn't disappoint although they weren't the best we have eaten at they were good. At least the lobster I had on Oceania was better than that on board a recent Regent cruise. Our excursions were all enjoyable and nicely different from the typical cruise line fare. There were a couple of ports that Oceania didn't offer much if any that were exciting or even remotely interesting so we opted to get others from outside companies. The one we got for Cozumel, the Mayan Kun Che Park, was awesome and one that I would recommend to anyone who wasn't interested in visiting the ruins. This was the first time in several cruises that we didn't get a suite and I felt the squeeze in all aspects. We had a veranda room w/concierge and walk around room was minimal - the two of us couldn't go past the bed at the same time. Speaking of the bed, it was a queen bed, had no space under it to store our large suitcases. It has been decades since we shared one that small. The bathroom was large though and that could have had the bathtub taken out to add another 30 sq.feet to the room itself. As it was the only use the tub got was as storage for our suitcases. The staff was uniformly friendly, courteous and bent over backwards to accommodate our every need except for one exception - our concierge. First of all he never bothered to introduce himself when we arrived and a day or two into our cruise I noticed that one of our excursions was different than what we had wanted so I gave him a call and asked him if he would try to get it changed - a normal enough task for a concierge. His response: "You will have to go to Destination Services and ask them yourself." We went on a NCL cruise and had a concierge then who was outstanding. If I had asked him the same thing he would have wanted to know the numbers of both excursions and then would have gotten back to me within two hours with an answer. We never bothered this so called concierge again since it was obvious to us that he didn't want to do his job. I have to say this was the easiest disembarkation that we ever had. Even though we were given a time to get off the ship once we got down to the gangway level we were told that we could just leave - no muss, no fuss, no waiting for our tag color and number to be called. Easy peasy, lemon squeezy. All in all, we enjoyed the cruise and if Oceania has another itinerary that we like will consider them again. Read Less
9 Helpful Votes
Sail Date: January 2019
The itinerary was the main attraction, plus decent reviews. I'll start with the positives. Embarkation was easy. Service in all areas was really good. End of positives. The ship rode poorly, even in fairly calm seas. ... Read More
The itinerary was the main attraction, plus decent reviews. I'll start with the positives. Embarkation was easy. Service in all areas was really good. End of positives. The ship rode poorly, even in fairly calm seas. Constant bumping noises & feelings for the first 2 days , for no apparent reason. Stateroom ( Concierge Veranda ) - lots of creaking noises - had to jam pieces of cardboard in several areas so we could sleep. Also way too small for the price. Veranda tiny. Cruise director - loud PA announcements as early as 7:45 - could not possibly sleep late if you so desired. Unnecessary announcements several times a day - just repeating the info in the daily newsletter. Food - sometimes very good, but quite a few times inedible. This was true in all dining rooms. Food mostly bland, possibly catering to the passenger makeup - average age was well into the eighties. Lunch buffet pathetic. If you wanted a drink pre-dinner, good luck finding a seat. Extremely limited. Shows - mediocre. One comedian was really good, all other shows no better than the lower priced ships. No way we would ever sail with Oceania again. Read Less
7 Helpful Votes
Sail Date: January 2019
Itinerary. After 21 cruises on O, and having been part of the christening and inaugural sailings, I was amazed at the decline of this lovely ship. The staff was AWESOME. They worked so hard as it was obvious there was a reduced staff ... Read More
Itinerary. After 21 cruises on O, and having been part of the christening and inaugural sailings, I was amazed at the decline of this lovely ship. The staff was AWESOME. They worked so hard as it was obvious there was a reduced staff serving. For example, if you arrived a bit early to the specialty restaurants, they couldn't accommodate you yet the dining room was half empty. Obvious they adjusted to staffing. The main dining room service was sooooo slow. Never saw the cruise director, John??? TV programming was years old. This was the first cruise on O that I did not book a future cruise. I decided from what I saw that I need to open up my options, and now was the time. Please O, come back to your original purpose and serving. The food was not very good, and I'm usually easy to please. Knowing that Claudette Pepin is the Godmother, I am shocked. Read Less
7 Helpful Votes
Sail Date: December 2018
The oceania riviera desperately needs dry dock updates & upgrades. The same carpet stains from last year's cruise were still there a year later. The carpet is in horrible condition and the wood on the ship needs touch-up's. ... Read More
The oceania riviera desperately needs dry dock updates & upgrades. The same carpet stains from last year's cruise were still there a year later. The carpet is in horrible condition and the wood on the ship needs touch-up's. The ship was scheduled to be in dry dock during 2018, but oceania elected to defer this update until april of 2019, and that poor decision is reflected in the environment on the ship. The internet connection speed on the oceania riviera was horribly slow. Oceania opened up "free internet to all" but should have upgraded their system before doing so to handle that bigger demand. We have been on other larger ships that have blazing fast internet speeds, so oceania needs to get their act together on this immediately. We hear the oceania riviera will be in dry dock in april of 2019, so this needs to be a priority upgrade. We were on the oceania riviera during christmas of 2018 and new years, when all of the bowl games were being played. The ship does not have espn and most other major network tv coverage. It's 2019 oceania - please get with the times and get major network coverage that your competition already has!! One port of call was roseau, dominica. This should not be a port of call due to massive devistation from a hurricane that happened over a year ago. Roads had been washed away during the hurricane and flooding, and two way traffic was trying to navigate a single lane on mountainous roads that were way too dangerous to travel on. There were washed-away sections of the road that had jagged edges from fast flowing water. There was a very dangerous mountainous road that could have given way and caused a shuttle van to fall several hundred feet, which would have killed everyone onboard the shuttle. This is an accident waiting to happen so oceania should remove dominica as a port of call. Much of the fitness equipment was old and in poor condition. The oceania riviera ship's staff tries hard to please, but we had a bad experience with the shore excursion staff, which has poor management and untrained staff. Since we cruised on this ship one year earlier, there was an overall downward shift in the quality of the ship's condition and the attitude/training of the staff. The oceania riviera ship has a lot of potential, but its future success depends heavily on oceania making good management decisions and the right update/upgrade decisions for the scheduled april 2019 dry-dock. Read Less
3 Helpful Votes
Sail Date: December 2018
Embarkation was great & smooth (vs. disembarkation which was a rotten experience; later). Rio de Janeiro was interesting to see with beaches, Christ the Redeemer and Sugar Loaf. The city is a typical Latin city that is overcrowded ... Read More
Embarkation was great & smooth (vs. disembarkation which was a rotten experience; later). Rio de Janeiro was interesting to see with beaches, Christ the Redeemer and Sugar Loaf. The city is a typical Latin city that is overcrowded and dirty. Spent a lot of time in traffic. Food however was excellent; fast, tasty & uniquely served. The next port was a non+, pretty much a repeat of Rio without the great attraction. Two cities in Uruguay were like the Riviera, clean very safe. Buenos Aires was more of Rio. Walk with the penguins was good but a long drive from port & a lot more walking to the ocean. Great welcome center but the bathrooms at the park were HORRIBLE; 3 of 5 toilets were broken, stalls had no paper and toilets were barely usable with no flush water (TP was on ONE roll outside the stalls). For the money that goes into that park, they need to do a better job! Rode a great train in Ushuaia, a new, replica of a 0*1*1*0 Garratt. The first port in Chile was a nice walk in the Antarctic rain forest, along a river to a great water fall, + a wine tasting at the end. Disembarked in Chile at San Antonio and traveled to Santiago. We had to CLEAR the ship by 0900. There was one gang-way for entrance of new crew and departing passenger. There was no order and no one controlling exiting passenger; it was a group, screwed-up mess (Viet Nam vets have an expression that I cannot use here - like cluster...). Groups were called before there was room to accommodate them for disembarkation. Long walk to buses (& I mean long). We took a shore excursion since our flight did not leave until 950 PM. Drive into Santiago was nice, stopped for snack on the way a cute little restaurant. In the city, typical traffic & inability to stop to & see points of interest. One local craft market that was overpriced and then a fancy mall for lunch (on our own). We at seafood of Abalone, potato salad and greens; delicious! Then on to the airport. WE STOOD for two hours before we could even check in, THOUSANDS of disembarked ship's passengers. This was INEXCUSABLE! I will never depart from Santiago, Chile again!!! Worse than De Gaul in Paris. Overall life on ship was great, great staff, great food & VERY comfortable accommodations. Read Less
5 Helpful Votes
Sail Date: December 2018
Let me start with a few positive comments that made me glad I was able to have this experience at least once. The finest thing about the trip was the bed. It was gloriously comfortable. Magical. I move a lot when I sleep and the bed seemed ... Read More
Let me start with a few positive comments that made me glad I was able to have this experience at least once. The finest thing about the trip was the bed. It was gloriously comfortable. Magical. I move a lot when I sleep and the bed seemed to make me comfortable no matter how much a moved around. Not too hard and not too soft. Cool. Like a dream cloud with support. Amazing. Fine linens, bedding. Pillows were divine. Still, you can buy the bedding and stay home. I'll explain. The ship is beautiful. Gorgeous lobby, etc. Of course, one doesn't dine or stay in the lobby. It was just nice to look at and pass through. Now for the not so nice stuff. First, the ship claims to have internet service which is technically true. In practice you will have spotty and poor service about 60 percent of the time. You will be completely without service the remainder of that time. The connection is very slow and not intended for viewing videos nor for working much with photographs. Stick to an email or message in text. And if you need to work on the cruise, this isn't really going to work for you. We travelled with the CEO of a company, and he had to wait until we were on an island or city on land to send and receive proper messages. That frequently meant a one or two day delay, and had to be accomplished with internet service not provided by the cruise line. If you are a millenial, you'd say there was no internet service at all. One kind lady told me that I was on vacation, and said that being connected to the outside world shouldn't be a priority. I suppose she's right, but I still believe in full disclosure. You will get fired from your job if you think you can work on the ship in a timely manner or are in IT and had planned on a work/play vacation. I rate the internet service and lack of disclosures at a 2 out of 10. Even the crappy service requires a long list of signing in and out and other manipulations that the average techy will find extremely cumbersome. The real killer, though, was the sales gig. There are many opportunities to spend money, but again they fail in lack of disclosure. If you bank with cash and a debit card, you'll be harassed for the entire trip. They prefer a credit card (I don't use "credit" cards) and they will pin notes to your door and ring your room at all hours of the day and night in a horrific collection attempt while you're still very much stuck on their freaking ship. They will tell all your other family members or persons traveling with you what you have or have not paid for, and which cards or cash you have used to pay or not pay for anything and everything. They will treat you like a thief and a threat. They will be unhelpful and impolite in their fervor for collection efforts. By the time I was ready to leave the boat, I had to borrow $300 dollars from a family member to pay off the various gratuities and undisclosed other charges while they treated me like a serial murderer on a cruise that cost 10K between one brother and myself. Why? When they book your airfare (assuming you get the airfare is in the overall package) they will book you on the cheapest worst most indirect flight on the wrong seat. They had me flying for two days from LAX to Miami in a middle seat in the back of the plane. By the time we paid for checked bags, additional fees for the seat, and a nonstop flight I was out another $500 just one the plane ticket fiasco. I still had to fly on an overnight flight, and spend 8 hours awaiting to "check in" after a night of no sleep on the plane. Yes, they treated to a breakfast at a local hotel. That helped for an hour of that time. I'm surprised the hotel they took us to during the daytime didn't have us all arrested for vagrancy. We all looked like half asleep zombies as we walked around the lobby in circles for six more hours. They should also disclose to passengers that EVEN IF YOU HAVE AN INTERNATIONAL DIALING PLAN, that you will still charge up your phone bill if you dare make an actual phone call during your trip. Those calls are not originating in the US and as such are $6 a minute....regardless of your "international dialing plan." Two, one half hour calls to my bank in France cost me $300 on my phone bill. If you like to count, you can see that I'm out over $800 bucks on plane charges and phone calls, without counting the $300 I took on board in cash for penny cash needs. And then the $300 I borrowed to get out of there alive before they had me sleeping in the halls or on a life boat which I offered to them as an alternative if they couldn't wait for me to get the cash limit on my DEBIT card raised for them and their tender CREDIT CARD preference on board.They really need to work on disclosing realistic cash needs on board PRIOR to boarding. This almost ruined my trip and caused petty fights among family members at Christmas time. I finally went down to the lovely Lalique filled lobby and chewed out the reception desk over their unscrupulous collection efforts on board, their skanky and undisclosed poor internet service, the missed ports (due to rain), and the extra charges and they offered me a bottle of wine... the off brand stuff. I'm giving the cruise an average rating because it was a horrible experience on board unless you were asleep or on land. The ship is a luxury ship and the 10K they collected up front on the room still had them acting like they would die for the last $300 bucks. I told them to stop the calls and notes, and to feel free to call the police if I tried to jump ship without paying. I guess all that money was for the bed. I can get that at Macy's without the pressure of a harassed existence on a ship with no internet that can't drop anchor when it rains. Had they acted better I'd have raised this review to a 4 out of 5 stars. As it is, I'm going to be nice and not lash out with a 1 star rating. Average.3 stars. That's fair. Take Oceania at least once. I'll say that. Oh, I met some nice people on board. The barista was gorgeous too. The restaurants are good and the service impeccable there. The entertainment was also good. The excursions were a cut above if expensive. Better ferries, better buses, etc. They do have a wine list that lets you know just how cheap the complimentary bottle was. Read Less
4 Helpful Votes
Sail Date: November 2018
Manly booked this for the itinerary. It was a 12 night - Venice to Barcelona . 11-1-18 to 11-13-18. Excursions were not as described. The stops listed were not accurate. One location did not have the handicrafts village as highlighted. ... Read More
Manly booked this for the itinerary. It was a 12 night - Venice to Barcelona . 11-1-18 to 11-13-18. Excursions were not as described. The stops listed were not accurate. One location did not have the handicrafts village as highlighted. Another town was completely closed on the day we were there. Nothing to see at all! They return you back to the ship 2-3 hours before ship left port. Not enough time given to sights that were available. Big waste of money. The destination desk personnel were useless and could care less. This Cruise line is over rated. Horrible entertainment. It doesn't exist. First time on Oceania and probably the last. Expected more from a so called upper class sailing. This is also not recommended for any one who is handicap. All ports of call and the excursions we were part of would be a real challenge for those who are handicap. The food was very good compared to other Cruise lines. But do NOT touch anything or the food Nazis will repremand you. Sparkling water and soft drinks are all included. As for cocktails, way over priced. Friends were charged $56.00 for 2 drinks in the main dining room because he made the mortal mistake of ordering a " double" rum and coke. He only made that mistake once. The staff were very good and attended to all your needs in the beginning of this itinerary, but slowly declined as the days passed. It seemed as though many have had enough and were anxious to go home, as this was their final voyage for the season. As previously noted the worst was the " Destinations" personnel. They could care less about anything. For your O Life choice, do yourself a favor and use the ship board credit. The free excursions are NOT the way to go! Go with an outside company or explore on your own. It should also be noted that this was not a voyage for families with young children. They would be extremely board due to the lack of entertainment and the ports of call. It's catered towards the adults. For the fees charged on this line, we expected a little more. Read Less
2 Helpful Votes
Sail Date: October 2018
This is the first time we have used Oceania. We chose this cruise because it is about the only cruise line which circum navigates Cuba. This gave us the opportunity to visit 3 ports, Havana for 2 days, Cienfuegos and Santiago de Cuba. ... Read More
This is the first time we have used Oceania. We chose this cruise because it is about the only cruise line which circum navigates Cuba. This gave us the opportunity to visit 3 ports, Havana for 2 days, Cienfuegos and Santiago de Cuba. We also chose Oceania because we have friends who rave about Oceania service and the food. We boarded the ship with very high expectations. Firstly, let me say the staff on Oceania are second to none. They are friendly, helpful and hospitable. Our steward did a remarkable job keeping our cabin up to the mark. The food presentation is remarkable, all food including the buffet presented beautifully. However, the ship itself is old and tired. And it shows. We were told that 4 of Oceania ships are getting a $100 Million refurbish in the future, which will make a big difference. We bought the premium drinks package, and they do serve premium brands. At happy hour there was such a rush on drinks, we were able to wait until the bars had cleared and there was seating in the lounges because of the package. Otherwise there was always a queue of people waiting for drinks. The staff at these times are flat out, but other staff were not recruited to help out. The food itself was disappointing at times. Breakfast in the Terrace Cafe (buffet) was very good, and food was served by staff rather than helping ourselves (possibly because of contamination). Meals at Lunch also very good, both in the Terrace Cafe and the Main Dining Room. In the Terrace Cafe, at the salad bar, the same dressing was served every day when we ate there, no other choices offered. Service was always very good in these venues. Dinner at Red Ginger and the Steakhouse excellent. Dinner in the Main Dining Room in the evenings was a bit hit and miss. Two of my meals, the Osso Bucco and the Roast Lamb were practically inedible. The Osso Bucco was dry and stringy and the Roast Lamb, although rolled, was tough and dry. My husband also had Roast Lamb, his was much better, so we shared it. Mint sauce was not offered and when we requested it, never arrived. We liked the small ship concept of Oceania. However, the age of the ship did not appeal to us. Would we go on Oceania again? Possibly, if the itinerary was something that appealed. However, we went to the Future Cruises Talk and there is nothing new for us for the next couple of years. The one cruise we would have considered, from Santiago to Auckland NZ is available for 2019, but not 2020 when we would like to do it. Read Less
11 Helpful Votes
Sail Date: October 2018
We choose this cruise for the itinerary and only one sea day. The food and service in the main dining room and the speciality restaurants was the worst we have ever had on any of the 49 cruises we have done. In the Toscana restaurant I had ... Read More
We choose this cruise for the itinerary and only one sea day. The food and service in the main dining room and the speciality restaurants was the worst we have ever had on any of the 49 cruises we have done. In the Toscana restaurant I had pasta which was tasteless we waited a good ½ hour between courses. In the Polo restaurant they had on the menu Kobe steak, when I ordered it I was informed that it was a Burger which means it could be any type of meat. I chose the Rack of lamb which i could not chew it was so tough. In the main restaurant i had a stir fry which consisted of a watery curry base with slices of carrot and cabbage which i did not eat.This was the first cruise where my wife and I came home the same weight as we left. The entertainment consisted of singers and dancers and a singing ventriloquist who performed twice he was very average . There were two stops which were cancelled due to sea as it was too rough for the tenders to take us in. We were told that we would have to see the US customs on board at 8am before we got off the ship so everyone was up early when the Captain announced at 8am that we would not be stopping. This wasn't a cheap cruise so we expected a lot more for the amount we paid. Never again will we cruise with this company. Read Less
5 Helpful Votes
Sail Date: October 2018
We picked this cruise because it was short and fit our timeline and our desire to go back and visit Spain after attending a wedding there a few years ago. The Marina was beautiful, very similar to the other Oceania ship we had been on ... Read More
We picked this cruise because it was short and fit our timeline and our desire to go back and visit Spain after attending a wedding there a few years ago. The Marina was beautiful, very similar to the other Oceania ship we had been on (Regatta) but larger and had more options. We went to Red Ginger (B plus), Toscana (A minus) and Jacques (A++++) for Specialty restaurants, they were all delicious and the service was great. The Grand Dining Room, Waves restaurant and Terrace Cafe were all great too, I will say the quality of the breakfast in Terrace Cafe seemed to be not as good as the Regatta, but still fine. Our P Cabin was large and comfortable, I think it would be fine for an extended cruise. We didn't partake in any of the entertainment or Oceania excursions, we did our own thing. The service was very good, our room was always kept in great shape and our butler/room steward were very friendly and helpful. My whole family fell in love with the staff at the pool area bar that week (Maya, Maria and Valentina made us feel so welcome). They were so fun and always had a great crowd hanging out and talking to each other, we wished we had more time on the ship. I can't say enough about how great these three ladies were and how they really made our trip. My only slight complaint was just the rigamarole getting in and out of the ports, but I don't think that was an Oceania thing as opposed to just a logistics thing around the Mediterranean. The ports were all very popular and I think in the future I would make more of an effort to book private tours vs. getting stuck on shuttles for a large part of the day. Overall, another wonderful Oceania experience- we converted our family members who had been anti-cruise and they are going again next year. Read Less
9 Helpful Votes
Sail Date: August 2018
We are not normally cruisers but were travelling with another more senior couple who appreciated the practical benefits of cruising. In particular, we wanted to visit St. Petersburg and this cruise offered three nights there. So we ... Read More
We are not normally cruisers but were travelling with another more senior couple who appreciated the practical benefits of cruising. In particular, we wanted to visit St. Petersburg and this cruise offered three nights there. So we selected the Oceania Marina based on itinerary and its strong reputation for good food. The food was excellent across the board. The four specialty restaurants as well as the Grand Dining Room and the buffet-oriented Terrace Cafe offered outstanding cuisine regardless of venue. Service both in and out of the dining venues was 5 star day and night. Can't speak much about shipboard activities as we really didn't avail ourselves of much of that. The string quartet that played daily in the main lounge before dinner was very accomplished and a pleasure to listen to. The guest pianist one evening was outstanding although we were only able to catch the latter portion of his show because of the timing of our dinner reservation that night. Wish he could have played more than one evening. In every port except St. Petersburg we did not hire a guide or take any group excursions. Talinn, Riga, Helsinki, and certainly Klaipeda are all small enough to navigate on ones own. The long Sunday at Klaipeda we mostly spent on board. Most places are closed on Sundays and the Klaipeda downtown can be covered in about an hour. Everywhere we went people spoke English. The long day we were docked at Warnemunde, we went to Lubeck -- which was brimming with medieval buildings dating back to the 13th century. We rented a car but there is public transport that will get you there as well. In St. Petersburg we toured with Dancing Bear Tours. They were fabulous. They were flexible, accommodating, and our guide spoke perfect English and was a source of so much history and information. Our driver provided door-to-door service at every stop. Great value and pleasant people to deal with. We took a canal boat ride one morning which was a wonderful way to see the city. We saw a number of churches but our favorite was St. Isaacs without a doubt. We are also culture vultures so highlights for us included the Russian Museum, the General Staff Building wing of the Hermitage, and of course the Hermitage proper. Could easily have spent whole days or even weeks in them. We enjoyed our outing to Peterhof as well, although the weather was not the sunniest. For something completely different, check out the royal bath house there if you go. I have no other cruises to compare the Marina to but would definitely recommend Oceania to anyone who is interested in exploring this part of the world. Both the ship and port experiences were grand. Read Less
4 Helpful Votes
Sail Date: August 2018
Oceania is a fantastic cruise line, up there with the best. The crew were second to none and the food is of course exemplary. We never had a problem finding sun loungers (despite many shaded sunloungers being reserved every day) and there ... Read More
Oceania is a fantastic cruise line, up there with the best. The crew were second to none and the food is of course exemplary. We never had a problem finding sun loungers (despite many shaded sunloungers being reserved every day) and there were many day beds available at all times too. The show lounge is called the Sirena lounge and it is more akin to a bar/lounge rather than the more typical double height theatre that you get on slightly bigger ships than Sirena. My comments on the cabin are below. We travelled as a family with four daughters and we were made especially welcome, particularly by the entertainment team who appreciated guests who were more similar aged to themselves! The ship was run extremely well and everything went smoothly. From the reception staff, the restaurant waiters to the room attendants, everyone made sure that we never queued for anything and it helped make our holiday superb. Read Less
4 Helpful Votes
Sail Date: July 2018
I’m used to have always gone on sea goddess back in its day and crystal, so unfortunately my standards are really high. This cruise ship made me hate cruising forever. I don’t understand the hype. Old cruise ship trying to squeeze ... Read More
I’m used to have always gone on sea goddess back in its day and crystal, so unfortunately my standards are really high. This cruise ship made me hate cruising forever. I don’t understand the hype. Old cruise ship trying to squeeze out every penny from you by investing the minimum. The food is awful at the main dining room. My sons school cafeteria lunches are superior. The specialty restaurants are ok. Nothing to write home about. That being said it’s oretty disappointing that a “foodie” cruise ship has such substandard food. I. Would say the two most decent restaurants there are the French and Italian restaurants. The buffet is much better than the main dining room. Avoid it at all costs! Let’s now focus on the cruise ship. We had a PH suite with a butler. The room was tiny and they custom made the furniture even smaller so the room looks bigger. The Verandah unfortunately has ubstricted views... the hallways smells of sewage. This was the worst part of all for me. The toilets started overflowing and there were leaks all over the suites. Our butler was nice, unfortunately I can’t say the same for my mom’s. The only thing that made everything special for my son was the housekeeping crew. They were so nice and I wish they would be treated better. Thank you for putting me off cruise ships for life! Read Less
15 Helpful Votes
Sail Date: June 2018
Don't listen to any hype on this line. Food is horrible, way too salty. Boat is falling apart, broken drawers, no remote control worked, pool rusty and tiles falling out. NOTHING to do...all guest under the age of 80 hated it and ... Read More
Don't listen to any hype on this line. Food is horrible, way too salty. Boat is falling apart, broken drawers, no remote control worked, pool rusty and tiles falling out. NOTHING to do...all guest under the age of 80 hated it and couldn't wait to get off. Sub par shows where entertainers went through the motions. Most staff were good...2 stated to us the were board. No music, no life, no fun...they actually advertised being cheaper than a convalescent home....seriously. it was a convalescent home, who are they kidding. Cooking demonstration was a comedic act of buffoonery and a total insult. Wine tasting is 100.00, manicure is 100.00 get over yourself Oceania. Noon on sea day and the casino was closed because no one was playing. Snore fest on a dilapidated ghost ship with gross food. Excursions not at all what was advertised and many closed venues. They tried to have us snorkel in contaminated brackish water where dead fish floated on top and it smelled so bad it made me sick. Those who went in were surely ill. Read Less
12 Helpful Votes
Sail Date: June 2018
We were excited to travel on Oceania with our family of 5 and booked 2 staterooms for my husband, myself and our three sons in a separate stateroom. We were told by our Oceania travel representative and also confirmed with Oceania's ... Read More
We were excited to travel on Oceania with our family of 5 and booked 2 staterooms for my husband, myself and our three sons in a separate stateroom. We were told by our Oceania travel representative and also confirmed with Oceania's website that there would be a Teen Club on board, a game room and a basketball / sports court on the top of the ship of which there was none of the above mentioned things for our teenage sons. There was NOTHING for my boys to do on this ship. The only game room is a casino and you must be 21 to enter. The sports court was in fact, miniature tennis (elderly sport) or shuffleboard. The food was okay at best. Red Ginger and Jacques were both very good and Toscana was above average. Polo Grill was terrible, truly terrible. The Grand Dining room was sub par as well and the Terrace Restaurant was a slightly upscale version of a Luby's cafeteria. The shore excursions were okay but one at Alicante, Spain to a beach at El Campello was terrible. We were literally dropped off a bus (after circling the block a few times) and pointed to the beach and then the bus drove away. It was supposed to be a resort beach but it was just a beach, no chairs, no umbrellas, no water sports, no bars, no nothing. We called to be picked back up and two hours later, we finally made it to a real beach to explore on our own. When we asked for a refund, we were offered 50% back only and told it was an outside company that does the excursions separate from Oceania and that is all they would refund. Unacceptable! The entertainment was all targeted to the over 75 crowd and was frankly bad. During the cruise one night, our stateroom toilet began to flush on its own and water began to pour over the top. I didn't see the drain in the floor so I was very concerned that water would begin to flow on to the carpet in our stateroom. I called the front desk and was told someone would come and take a look. After three minutes and no one coming, I called back as I was worried about the water and the receptionist literally scolded me and said "YOU CALLED ME 3 MINUTES AGO!". She was very rude. After the amount of money we spent, it was a sorely disappointing experience. I would not recommend Oceania nor will I ever travel with them again. Read Less
7 Helpful Votes
Sail Date: May 2018
This was our fourth Oceania cruise and it was the type and quality of a cruise we have come to expect from this cruise line. We can say that we experienced excellent service and top notch quality of food at several of the restaurants on ... Read More
This was our fourth Oceania cruise and it was the type and quality of a cruise we have come to expect from this cruise line. We can say that we experienced excellent service and top notch quality of food at several of the restaurants on board the Riviera. My wife has special medical dietary requirements and all of the food was prepared accordingly and service staff were especially helpful and accommodating with her dietary requirements. The entire ship was very clean and seemed well maintained. We experienced a problem with the plumbing system in our cabin and the maintenance staff stuck with the problem until it was corrected. Several of the the food and beverage staff who waited on us displayed a fun sense of banter with us and it was a pleasure to see them at different venues. Embarkation was perhaps the easiest we have ever experienced. The one difficulty that we experienced was with a so called cruise "Ambassador". We booked a future cruise through her on board this ship. After a day or two later we realized that we had a tight travel insurance deadline with this booking so we returned to her to ask her a few questions about dropping one of the "extras" that we included with our booking. She had told us originally that we could drop the extras "at any time". The "ambassador" suddenly became very defensive and displayed a rather angry demeanor. She grabbed her stack of booking documents and literally tore through them while complaining that we were making her go through extra work. When she found our booking papers she complained that 99% of her customers do not ask what we were asking and then she shifted her line to state that she didn't want us to worry about this issue and spoil our vacation worrying, and that when we returned home our TA could do what we were asking her to do. We tried to explain to her that we were not worried until this very moment as we were concerned about her demeanor and Oceania's apparent disregard for customer booking follow-up. I personally got up to leave her office because the tension between the "ambassador" and I was reaching a boiling point. As we left she smilingly stated that we should just continue to our good times and forget all about our worries. Based upon this experience with one of Oceania's so called "ambassadors" we might not do any more business with these people. We kept the cruise we had booked on board and our TA did drop one of the extras as the future cruise itinerary and the good service we have enjoyed from all of our previous Oceania cruises are factors that we want to look forward to. We just don't want to experience such boiler room tactics again on Oceania or any other cruise line. This experience is what dropped my "On-board Experience" rating from "very good" or even "excellent" down to "average". Also, although I have previously described the service of the rest of the staff as very positive the behavior of this one staff member was so egregious it was enough to change my service opinion to "very good". And Oceania has the gall to call these people "ambassadors". Read Less
3 Helpful Votes
Sail Date: February 2018
I chose this cruise because I wanted to spend my birthday with family in the South Pacific. This cruise line met the timeline and they had a triple available for these dates. Upgraded at the last minute to a Balcony stateroom, very glad ... Read More
I chose this cruise because I wanted to spend my birthday with family in the South Pacific. This cruise line met the timeline and they had a triple available for these dates. Upgraded at the last minute to a Balcony stateroom, very glad we did that. Water beautiful and the sun rose very early. Had coffee on our Balcony before breakfast up in the Terrace Cafe. The Terrace Cafe was the buffet restaurant, on most cruise ships it is to be avoided, but not here. Food outstanding, Suishi available most nights. Ate in all the specialty Restaurants, reservations needed but no upcharge. Food for the most part very good. Wine and beer prices were pretty steep...unless you took advantage of the Happy Hour in a few bars. Oceania is known for its culinary success, but their entertainment is sorely lacking. Very old and stale music and shows likewise. If you come to Tahiti, you come for the islands Read Less
5 Helpful Votes
Sail Date: December 2017
We are destination driven cruisers and were excited to see this itinerary offered by Oceania. Overall our experience aboard the Nautica was very good. We did need a cabin change, and luckily one was available in our concierge veranda ... Read More
We are destination driven cruisers and were excited to see this itinerary offered by Oceania. Overall our experience aboard the Nautica was very good. We did need a cabin change, and luckily one was available in our concierge veranda category, as 6001 is above the theatre which vibrated and sounded through our floor & walls. The new cabin was fine and saved the cruise. The staff was wonderful in our opinion as was the dinning and food experience. The workout facility (an important part of our daily regimen) was well stocked, clean and open early enough for our needs as well. The public areas were very nice and always attended by super sweet staff. The entertainment and daily activities were terrific and we enjoyed quite a few throughout the cruise...kudos to social director, Annabelle & her morning ”chat over coffee and needlepoint”. We did not utilize the shore excursions offered by Oceania as we prefer to do on our own and save $$ as ship excursions tend to be too expensive in our opinion. The only bad experiences on our cruise were a miscommunication about the “free unlimited internet package” and a faulty toilet flusher. We decided to upgrade our cabin when an offer was made via email from the cruise line which promised certain additional amenities, among which was this internet package. This was a must as my husband was on a working holiday. In addition, one other extra was access to the concierge club (and their daily world newspapers) which did not exist on this smaller vessel. This was also a huge disappointment and inconvenience. Our experience with the ship’s concierge was wonderful though. She was professional, very good at her job as well as friendly & a delight to deal with when we needed additional questions answered or help with other issues. All in all, we would recommend Oceania Cruises and the Nautica but would emphasize these small negatives. PattiG Read Less
11 Helpful Votes
Sail Date: December 2017
I choose this cruise because the cruise agent said it was "a step above." She was so very wrong! We booked two cabins, and the many problems we have experienced made us question our decision to sail Oceania. 1) Embarkation was a ... Read More
I choose this cruise because the cruise agent said it was "a step above." She was so very wrong! We booked two cabins, and the many problems we have experienced made us question our decision to sail Oceania. 1) Embarkation was a disaster. Upon arrival, we told cruise personal we were penthouse suite booked and were told to stand in line, which we did for a total of 2 hours, even though we arrived at noon. Unacceptable! 2) Our first and only time in the dining room saw service and food quality issues: request for lemons went unattended until second request 20 minutes later; request for coffee took 25 minutes, steak was filled with gristle and fat; food quality was truly sub par, bland and often repetitive. We are experienced travelers, and we will not travel with Oceania again. Service in our state room was very good; however, furnishings outdated, worn, old for this level penthouse booking. “This is our first cruise with Oceania, although we have cruised extensively with another cruise line, we thought and were told we were getting a step up by booking Oceania. We were so very disappointed! We booked a penthouse suite and have black mold along the base of the tub. My husband, who is 6’2”, cannot stand up in the shower but must stoop or bend over because the ceiling is so low. We discussed this with the front desk personnel, but no alternative was offered. The shower water sprays out onto the floor, because the glass panel does not cover or close. Furnishings in our suite have stains and scrapes, peeling paint is on balcony's furniture, throughout the ship wood work is marred with paint, or glossed over in many areas. For our level of booking, actually two cabins total, we expected much more than Oceania provided: outdated furnishings, sub-quality upkeep, obsolete TV Programming, and dining room issues which were brought to attention of maître D’. We could have paid half and gotten better quality food and furnishings on Holland America. When we contacted Oceania Staff regarding a concern most often they provided an excuse. For embarkation, we were told there is a lot of paperwork for this cruise. (We were slated for expedited booking) When we initially booked one of two cabins, we asked it be set up with separate beds, not one, for our son and daughter. This was not done and it took two requests to have this accomplished late in the first day on board. When we first booked through Crown Cruise Vacations, we identified this as a celebratory cruise, once in a lifetime, to enjoy my birthday and also our anniversary. Oceania did not recognize either in any way. When steak/grizzle issues were brought to the attention of the maitre D’, we were told that’s what they get from their supplier. On our final bill, we were charged an upcharge for having: “Butler Service” in our Penthouse Suite. We were never advised in advance by our travel agent of additional charges. On other cruises when a suite was booked, concierge service was never an upcharge. For these reasons, we can not recommend Oceania Cruises and as we heard several other guests comment: "We will never sail Oceania again!" We feel this cruise was a terrible value for the big bucks we paid for what we hoped would be "the trip of a lifetime." Read Less
Sail Date: November 2017
Have sailed on Oceania 4 times before. Once before on Marina. Ship size is small, which is nice. Customer Service across the board is always exceptional. Quality of food on ship is always superior to other cruise lines. Water and ... Read More
Have sailed on Oceania 4 times before. Once before on Marina. Ship size is small, which is nice. Customer Service across the board is always exceptional. Quality of food on ship is always superior to other cruise lines. Water and soft drinks are inclusive. Itneraries include ports of call that other cruise ships do not visit. Their are no photographers lurking about to always want to take your picture. But you are definitely paying a premium for all of these features. On the Con side- Shore excursions purchased through the ship are extremely expensive. Passengers are often more knowledgeable about the port locations than the shore excusion staff on the ship. Ship transfers are more than double the price of other cruise lines in the same port. There are few activities available on board the ship. Ship does have a very nice libarary area, but the selection of current reading material has declined in the last few years. Read Less
2 Helpful Votes
Sail Date: August 2017
We signed up for the cruise the end of March because of a great sale. We were a group of 4 couples; 2 veteran, 2 novice. The two new couples to cruising on Oceania had their expectations far exceeded ( we all took the O Life option ). The ... Read More
We signed up for the cruise the end of March because of a great sale. We were a group of 4 couples; 2 veteran, 2 novice. The two new couples to cruising on Oceania had their expectations far exceeded ( we all took the O Life option ). The two veteran had our expectations met. All had a great time in spite of one of the novice couples being pick pocketed in Barcelona upon arrival at the airport ( cash and passports ). The crew has always cheerful and helpful. Don't forget that the dining is the best on the seven seas ( although we were somewhat disappointed in Red Ginger this time ). Great cruise, great value! We shared wine brought in from the daily port of call with the group in one of our cabins , before heading out to our dinner venue of the evening. Between the four couples we must have brought on a total of 20 bottles. From what I understand, this is the only cruise line that will tolerate this. We really did cruise our way. Read Less
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