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4 Oceania Cuba Cruise Reviews

Don't listen to any hype on this line. Food is horrible, way too salty. Boat is falling apart, broken drawers, no remote control worked, pool rusty and tiles falling out. NOTHING to do...all guest under the age of 80 hated it and ... Read More
Don't listen to any hype on this line. Food is horrible, way too salty. Boat is falling apart, broken drawers, no remote control worked, pool rusty and tiles falling out. NOTHING to do...all guest under the age of 80 hated it and couldn't wait to get off. Sub par shows where entertainers went through the motions. Most staff were good...2 stated to us the were board. No music, no life, no fun...they actually advertised being cheaper than a convalescent home....seriously. it was a convalescent home, who are they kidding. Cooking demonstration was a comedic act of buffoonery and a total insult. Wine tasting is 100.00, manicure is 100.00 get over yourself Oceania. Noon on sea day and the casino was closed because no one was playing. Snore fest on a dilapidated ghost ship with gross food. Excursions not at all what was advertised and many closed venues. They tried to have us snorkel in contaminated brackish water where dead fish floated on top and it smelled so bad it made me sick. Those who went in were surely ill. Read Less
Sail Date June 2018
Last week I traveled on the Oceania Sirena to Cuba out of Miami. This was my fourth Oceania cruise but the first in about ten years ago. I stopped cruising on Oceania for one simple reason, Destination Services. This is the part of the ... Read More
Last week I traveled on the Oceania Sirena to Cuba out of Miami. This was my fourth Oceania cruise but the first in about ten years ago. I stopped cruising on Oceania for one simple reason, Destination Services. This is the part of the company that handles the excursions for Oceania. Ten years ago Destination Services blatantly lied to me about an excursion and after explaining to them how this excursion was totally misrepresented they still would not refund my money. Now, fast forward ten years, and I find out nothing has changed with Destination Services. First, I purchased for almost $1700 the unlimited excursion package for my wife and I. First mistake! On day one I learn that morning while getting my bus ticket the most important feature of an all day excursion has be eliminated. Then I find out on the bus the second most important feature of this excursion had also been cancelled. In the end we spent 10 hours on a bus and really only spent 15 minutes viewing a pretty valley. Oceania spent this full day wasting 35 peoples time and not giving us the experience we all paid for ($558 per couple). Second mistake! The next day we had a morning and afternoon excursion booked. I find out by accident the day before the afternoon excursion has been cancelled and we can only take one excursion because of scheduling issues. Third mistake! On the 7th day we find out after getting off the ship and tendering to an island ALL excursions had been cancelled because of anticipated storms. What a surprise, the storms didn't arrive until 9 hours later all the excursions could have taken place. Fourth mistake! In the end I was charged $606 for excursion experiences which I not not receive. BUYER BEWARE! If everybody had my same experience you can multiply my loss by over 650 people on the ship and you have a pretty good scam going. From my point of view and many others I talked to on the ship Destination Services lacks credibility and I can not recommend Oceania as a luxury cruise line. They are a wanna be luxury cruise line and because they still nickel and dime on expenses, make you pay separate for premium liquor, excursions and gratuities they will never be in the same class as Crystal, Seabourn, Silver Seas and Regent. Read Less
Sail Date May 2018
It had the itinerary that I was interested in. My cabin mate and I were quarantined for 48hrs prior to reaching Honolulu and then advised that because I was still symptomatic we would continue to be isolated for another 48hrs and kept ... Read More
It had the itinerary that I was interested in. My cabin mate and I were quarantined for 48hrs prior to reaching Honolulu and then advised that because I was still symptomatic we would continue to be isolated for another 48hrs and kept in isolation until I was no longer was symptomatic. She had no GI symptoms, only myself That was an unworkable option for me since I suffer from acute claustrophobia which morphs into anxiety attacks probably caused by PTSD. I'm a Vietnam veteran which explains the PTSD. It was recommended by the ship's doctor that we disembark in Honolulu which we did. We had upgraded to a Penthouse Suite 10 days prior to Honolulu for an additional $4,000 that became available in Honolulu. Our belongings were transferred from cabin 7115 to 8022 in Honolulu after we docked. CDC came onboard and conducted required sanitation procedures. While this was being done we were released from quarantine and I checked into the Tripler Medical Center Emergency facility (VA Hospital) for further evaluation and lab tests that took three hours. We returned to the Regatta and packed our suitcases located in the new cabin. We were in our new cabin for 35 minutes while we accomplished that task and then were escorted off the ship and checked into a hotel in Honolulu. We were advised by the Executive Concierge that none of the monies spent on the cruise even the $4K would be recoverable. There were many pax in the lobby waiting for their cabins to be ready, some requesting cabin upgrades. Obviously 8022 was now available so they flipped our cabin for another $4-6K before the ship left port. As I indicated, the food and staff were superb, the entertainment average and the land excursions below average. Guest speaker for the cruise was Adam Tanner who was also superb! Because of the horrible mishandling and the way we were treated.........it was apparent that those making decisions wanted us off the ship, I'm giving Oceania Cruises an "F". Read Less
Sail Date March 2018
I choose this cruise because the cruise agent said it was "a step above." She was so very wrong! We booked two cabins, and the many problems we have experienced made us question our decision to sail Oceania. 1) Embarkation was a ... Read More
I choose this cruise because the cruise agent said it was "a step above." She was so very wrong! We booked two cabins, and the many problems we have experienced made us question our decision to sail Oceania. 1) Embarkation was a disaster. Upon arrival, we told cruise personal we were penthouse suite booked and were told to stand in line, which we did for a total of 2 hours, even though we arrived at noon. Unacceptable! 2) Our first and only time in the dining room saw service and food quality issues: request for lemons went unattended until second request 20 minutes later; request for coffee took 25 minutes, steak was filled with gristle and fat; food quality was truly sub par, bland and often repetitive. We are experienced travelers, and we will not travel with Oceania again. Service in our state room was very good; however, furnishings outdated, worn, old for this level penthouse booking. “This is our first cruise with Oceania, although we have cruised extensively with another cruise line, we thought and were told we were getting a step up by booking Oceania. We were so very disappointed! We booked a penthouse suite and have black mold along the base of the tub. My husband, who is 6’2”, cannot stand up in the shower but must stoop or bend over because the ceiling is so low. We discussed this with the front desk personnel, but no alternative was offered. The shower water sprays out onto the floor, because the glass panel does not cover or close. Furnishings in our suite have stains and scrapes, peeling paint is on balcony's furniture, throughout the ship wood work is marred with paint, or glossed over in many areas. For our level of booking, actually two cabins total, we expected much more than Oceania provided: outdated furnishings, sub-quality upkeep, obsolete TV Programming, and dining room issues which were brought to attention of maître D’. We could have paid half and gotten better quality food and furnishings on Holland America. When we contacted Oceania Staff regarding a concern most often they provided an excuse. For embarkation, we were told there is a lot of paperwork for this cruise. (We were slated for expedited booking) When we initially booked one of two cabins, we asked it be set up with separate beds, not one, for our son and daughter. This was not done and it took two requests to have this accomplished late in the first day on board. When we first booked through Crown Cruise Vacations, we identified this as a celebratory cruise, once in a lifetime, to enjoy my birthday and also our anniversary. Oceania did not recognize either in any way. When steak/grizzle issues were brought to the attention of the maitre D’, we were told that’s what they get from their supplier. On our final bill, we were charged an upcharge for having: “Butler Service” in our Penthouse Suite. We were never advised in advance by our travel agent of additional charges. On other cruises when a suite was booked, concierge service was never an upcharge. For these reasons, we can not recommend Oceania Cruises and as we heard several other guests comment: "We will never sail Oceania again!" We feel this cruise was a terrible value for the big bucks we paid for what we hoped would be "the trip of a lifetime." Read Less
Sail Date December 2017
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