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4 Oceania Cape Town Cruise Reviews

We are aboard the Nautica right now on the Cape Town to Cape Town trip. I wanted to let you all know a few things so you may not be as crushed as I am feeling right now. First, the pre-cruise tour has been the absolute highlight of this ... Read More
We are aboard the Nautica right now on the Cape Town to Cape Town trip. I wanted to let you all know a few things so you may not be as crushed as I am feeling right now. First, the pre-cruise tour has been the absolute highlight of this trip. Otherwise, I am feeling cheated by a line that we have loved in the past. Cheated out of the holidays as there isn't a single decoration on the ship (a first for a Christmas cruise for us....the ships are usually wonderful) which we had looked forward to in lieu of having anything up at home. Cheated out of money....promises were made about concierge class when we upgraded and the amenities they promised do not exist on this ship. We could have stayed with oceanview and been fine....can't use the balcony as they seas have been rough. The hot tubs are not hot. The food is beyond bland even in the specialty restaurants. Jacques Pepin should be embarrassed to have his name on this. Entertainment is the worst of any Oceania ship we have been on....we don't expect much but this has been terrible and exacerbated by several ports being cancelled. We missed Mossel Bay because the seas were too rough to tender in yet somehow despite having all that extra sailing time we were late to Richards Bay so our game drive was cut short and our guide took the fact that he waited all morning for us out on us by talking to everyone he passed on the road, stopping to watch dung beetles, stopping for a potty break nobody wanted or needed given that we has less time to tour and then said "You could have seen more if you had been on time". Seriously??? Like we had any say in the matter? Then we got to Maputo, where the last time they called there it took 5 hours to clear the ship through immigration (they want to fingerprint and photograph everyone on the ship), the customs people showed up late and then couldn't process people so we left. This appears to be an ongoing problem so I am not sure why Oceania keeps going to this port. Got to Durbin about 1.5 hours early (again, despite having extra sailing time) and went on our scheduled coastal and city tour which was driving in a bus down the highways and interstates with no views to have a 5 minute stop at a beach and a 5 minute stop at a vacant lot in a neighborhood overlooking the city to take pictures of the city through a barb wire fence and then drove through the slums of Durbin. If you scheduled this tour, I suggest you skip it and take a shuttle to the marine park/shopping area. You cannot walk out of the port...must have a bus or taxi though there were few of those around so we couldn't go out in the evening. The tour of Tala Game Reserve was wonderful! Do this! So, that brings us to now. Last night they announced that bad weather is expected so we will overnight in New London and miss Port Elizabeth....don't know why we couldn't stay at New London all day the second day so we could do another excursion or go shopping....anything off the ship but we will leave at 10 a.m.. So, we get one more day on land and three more excruciating days at sea. If you booked your excursions via O Life, you do not get any credit for ones you miss due to cancellations of ports so you cannot even use credits to drink or spa. Our much anticipated African adventure has become a feeling of being held hostage at sea. We started with Oceania on our honeymoon when then the line was new. 15 years later, this will be our last trip with them. I thought this would be a luxurious way to sample Africa but all we are seeing is the inside of a ship. Maybe we will get to see Namibia but I am not holding my breath. Read Less
Sail Date December 2017
Cruised on this vessel Dec 6, 2017 to Dec. 21 2017 off South Africa. 3 Ports were cancelled Service was sub par Food was sub par Maintenance was sub par Attitude of staff was sorry can,t help you We have spent over 55 ... Read More
Cruised on this vessel Dec 6, 2017 to Dec. 21 2017 off South Africa. 3 Ports were cancelled Service was sub par Food was sub par Maintenance was sub par Attitude of staff was sorry can,t help you We have spent over 55 days travelling on Insignia and Nautica and have never had Now we find that the information given to us on departure that the credit balance due to the cancellations would be applied to our credit cards was not correct after three attempts a cheque has not been issued. I would warn anyone thinking of using this firm or their parent company Norwegian to exercise great caution. Last year we took a 35 day cruise on the same ship from Hong Kong to Athens and had the finest cruise of our lives, what can possible change so drastically in an organization of this size that would lead to this kind of decline. As you can probably tell I Read Less
Sail Date December 2017
We had food not prepared correctly and some almost raw in Polo In Toscanna they even forgot our bread and we canceled our last reservations in those two venues. Service was slow in the Terrace sometimes as long as 20 min. Signature ... Read More
We had food not prepared correctly and some almost raw in Polo In Toscanna they even forgot our bread and we canceled our last reservations in those two venues. Service was slow in the Terrace sometimes as long as 20 min. Signature sandwiches (ex: Pannini) were not prepared correctly in Waves. We only had quality meals in the Grand Dining Room. With welding on deck 10 and 11 for almost two weeks it was noisy and the deck on 11 was still not clean after 35 days Events were poorly scheduled and unless you likes lectures the seas days were boring during the day. With all the sea days there was Neptunes party and the boat competition and that was it for the pool. No country fair no officers challenge no Oceania Olympics. Entertainment at night was not up to comparison to regular Oceania cruises We had 4 nights where the sole evening entertainment was a movie. Three more nights were evening entertainment was watching passengers dance or participate in silly shows. I don't consider that up to Oceania standards for the main entertainment event for the evening. I am sure other passengers were ok with this but other Oceania cruises we have been on ran circles around this cruise!!!!! This cruise really felt more like a shakedown run. We felt we did not get our moneys worth If this is the way World Cruise segments are handled then I will have to reconsider in the future Read Less
Sail Date November 2015
Went with Oceania from Capetown to Singapore . Don't do it sounds exotic but African ports other than Capetown not worth doing . Maldives and Seychelles were good but not enough to warrant this expense and time . As far as Oceania ... Read More
Went with Oceania from Capetown to Singapore . Don't do it sounds exotic but African ports other than Capetown not worth doing . Maldives and Seychelles were good but not enough to warrant this expense and time . As far as Oceania goes the food was very good and the general staff were excellent , but that's as far as it went . The cruise director was terrible as was the lack of entertainment and activities . The seas were rough which was not the ship's fault but being smaller it moved a lot and I don't believe stablerlizers were used . We paid $900 US for tips but had no say in how they were distributed . To make matters worse , their baggage handlers managed to break a full bottle of rum securely wrapped in the middle of my suitcase just moving it from our cabin to the dock . How is beyond me they must have thrown it from the deck . I didn't realize until we got to our hotel and I had rum through everything as well as broken pieces of glass . Two letters that we paid the ship to post never arrived to our relatives . . A letter to their so called customer service has gone unanswered .I hopoe this report helps other people to not make the mistake we did .All this is fact and the first time I have ever written a complaint about a cruise line . Read Less
Sail Date January 2014
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