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6 Oceania Cape Town Cruise Reviews

We chose this cruise for its itinerary, and that was great. But arriving late 6 times at ports caused problems on tours (never Oceania's fault). Oceania claims to have "the finest cuisine at sea"--NOT TRUE! There were ... Read More
We chose this cruise for its itinerary, and that was great. But arriving late 6 times at ports caused problems on tours (never Oceania's fault). Oceania claims to have "the finest cuisine at sea"--NOT TRUE! There were many problems with the cuisine. The coffee does not taste like coffee; we tried every conceivable way to get a good cup of coffee, but it would not happen; it tasted burnt and was strong and bitter. We switched to cappuccinos or lattes and they were palatable. Pizza crust was so hard you could not cut it or chew it; many very tough cuts of meat--lamb rack twice, leg of lamb, rib-eye steak in Polo Grill--all were so tough one could not chew them. The desserts were always similar--an excellent cheese cake every night, several mouses that varied but always mouse, a tartlet of some sort. We prefer eating our dinner in the dining room, but service there was so slow we ended up most times in the Terrace Cafe. Both of these venues are very crowded with each table almost touching adjacent tables. The cabin is advertised as having down pillows; they were not down but feather. The Blue Book says we have a spacious shower--it was the smallest we have ever had on any cruise ship, and we have cruised over 400 days. This ship is old and tired; it is due for refit in 2020, and certainly needs that! The entertainment was usually excellent. Activities on board were the usual as on any other line. We took 4 Oceania Shore Excursions. Two were good, and two were not. All of their shore excursions are about 3 times the price of private ones that also have a smaller group, so usually that is what we did. Oceania is exhibiting a strong desire to make money, but not deliver on services. For instance, they repeatedly denied any possibility of having a Bridge Director for games and lessons. They wanted to sell the cabin. But on the day of the cruise, they phoned the Bridge Director from their previous cruise who was already at the airport and asked her to return. She had 13 days at sea for bridge, with 117 people involved in a day! This does not make money for them, so they would rather sell the cabin than provide a service that people enjoy. Also, we missed the port of Mombasa; however, Oceania has kept the port charges and fees that everyone paid. It was our money that paid for these port charges, so why should Oceania get to keep about $50,000? Each person on that cruise paid $1607 in taxes, fees, port charges. The staff were excellent. They were attentive, friendly and willing to overcome the problems we faced. But some things did not go away! We will be happy to cruise again on Princess, Holland America and Celebrity where the money spent reflects the value received. This was definitely not the case with Oceania!! Read Less
Sail Date January 2019
We are frequent cruisers, 30 completed to date. We chose this Cape Town-Cape Town cruise because we are destination driven. What a disappointment! Because of weather issues, we did not dock at 3 ports in a 15 day cruise. Although weather ... Read More
We are frequent cruisers, 30 completed to date. We chose this Cape Town-Cape Town cruise because we are destination driven. What a disappointment! Because of weather issues, we did not dock at 3 ports in a 15 day cruise. Although weather is not in Oceania's control, the response and alternative planning is, which they failed to do. They COULD have added more game drives in the ports we did manage to reach but instead we just sat there, bored to tears. They also COULD have left some ports an hour or two earlier to make up for slowed sail times due to rough seas so that we could have arrived earlier at ports, but instead we just sat there. And our biggest complaint is about the "inclusive" air program. NEVER SUCKER FOR THIS!! When the airlines they book have delay issues, Oceania refuses to try to accommodate you on other flights, thus we missed one whole day of our pre-cruise tours. Their response?? Put in a claim on our travel insurance. They disavow any responsibility for the extreme disappointment of most of the passengers on this cruise. They had a free cocktail party to "compensate" us-big deal. Found Nautica disappointing as well, especially compared to Marina. We "upgraded" to Concierge, again a sucker bet. No Concierge lounge, as on Marina, small cabin, very little benefit to upgrading-don't do it. In fairness, the staff and officers are great, with the exception of the staff at the poolside cafe who are indifferent and slow. Found the food in the specialty restaurants very good, especially Toscana. Read Less
Sail Date December 2017
We chose the Oceana Nautica because of the itenery we had never been to South Africa and it was on our bucket list,The fact it was going over Christmas and New Year and because of its claim to being the best ,best,best. We love good food ... Read More
We chose the Oceana Nautica because of the itenery we had never been to South Africa and it was on our bucket list,The fact it was going over Christmas and New Year and because of its claim to being the best ,best,best. We love good food the Nautica deffinitely told us that we would find it on board. The Cruise was expensive but we always say you get what you pay for unfortunately the Nautica proved us wrong. Having read reviews about the entertainment onCruis Critic we felt sure they would have rectified it ,we love shows and didn't expect big Las Vagas events as on wonderful previous cruises we have had(33)to date,but having been on smaller ships k we had not been disappointed,until the Nautica. The resident singers and dancers made everything sound the same we normally never miss a show but we gave up. We thought we would try the trio in the bar area where there was a small dance area. We shouldn't have bothered. No atmosphere, people had given up, why,because the band had no personallity no expression on their faces except boredom and gave a robotic type performance. We complained about our junior suite having such an old shower with a shower curtain............When my husband dropped his soap there was no room to bend down to pick it up,we were told nothing could be done for us. We complained about the dried up food and bad service. We were told that a lot of staff were changing at the end of the cruise not sure how that was supposed to help us.One night we had to wait two hours before being served in a speciallity Restaurant. We were told to give them another chance. The cruise Director was only interested in being on the TV the entertainment factor was minimal the saving grace was the lectures on the Politics of South Africa. People that had been on Board time and time again were saying that it had changed and not for the better. When we were told we couldn't dock at one of our Ports of call,we were taken to a Port with nothing but a Mall in,the sort of place you see people getting off and getting back on the bus asap. The tours were extremely expensive and some of the tour guides were students that didn't want to use a mike. So I think you get the message that we will not be going back on the Nautica despite the Head Office saying we should give them another chance,we think £11,000.00.is a bit much for second chances. Read Less
Sail Date December 2016
SLOPPY SERVICE--meal service was slow and very poor. Christmas day dinner took nearly 3 hours to complete for eight people--only two had wine. There were only a few servers who seemed interested. On disembarcation day there were only two ... Read More
SLOPPY SERVICE--meal service was slow and very poor. Christmas day dinner took nearly 3 hours to complete for eight people--only two had wine. There were only a few servers who seemed interested. On disembarcation day there were only two servers to handle 40+ tables on our side of the Cafe! We went up the west Africa coast (banana country) yet there were only a few bananas in the Cafe. The travel and Pursers Departments were poorly run with few english speakers available. The entertainment wasn't. The string quartet sawed away--poor arrangements, poorly played. Wonder whose Daddy was in Corporate. The only excellent service was Housekeeping. The ship's nurse was also very good. Enrichment was very good. Kudos to the Operations Dept as we docked as scheduled. I wonder if the Captain retiring had to do with this horrible cruise. I can cruise on the same hull with much better service for 3/4 the price on Azamara. Read Less
Sail Date December 2015
We have been cruising since 1993 and this was our first time with Oceania - choosing it for the itinerary. Before we ever left home there was confusion. Alarming notifications from Oceania stating that no-one would allow to board unless ... Read More
We have been cruising since 1993 and this was our first time with Oceania - choosing it for the itinerary. Before we ever left home there was confusion. Alarming notifications from Oceania stating that no-one would allow to board unless they had the yellow fever vaccination. With subsequent conversations with fellow passengers - this is contrary to WHO Guidelines and Embassy stipulations. Most guests ended up going privately, getting an absolution for the vaccination and forking out £88! An absolute scandal! The concierge subsequently told us to write to HO in Florida but on reading other reviews, correspondence to HO remains unanswered. The pre-cruise night in CT in the V & A was lovely, transportation, embarkation and also disembarkation also smooth. Although the decor in some places depressing, food was excellent in all restaurants although Toscana over-rated. The trips are far too expensive - despite paying for them in advance. How Oceania has the conscience to charge so much when everything is so cheap ashore, from diesel, food and most importantly wages. Many living in poverty, dependent on tips. Apart from a string quartet playing each day I cannot comment on the shows. One show at 9.30 did not suit us. Internet, laundry, hairdressing prices also exorbitant. For us it will be bye-bye Oceania. Never again. We certainly did not like being ripped off. Read Less
Sail Date November 2015
I paid $20,000 for this trip. What I got was 1. An extremely tiny room 2. An RV sized bathroom 3. A prepaid beer/wine program at over $500 that would not provide me with more than one drink at a time because my wife (not on ... Read More
I paid $20,000 for this trip. What I got was 1. An extremely tiny room 2. An RV sized bathroom 3. A prepaid beer/wine program at over $500 that would not provide me with more than one drink at a time because my wife (not on the program) might take a sip. This is both rude and childish. 4. Room service with a scowl. 5. Only a tiny area in the onboard store featuring notions and drug store items. If you forgot something...tough. 6. No ATM on board and no provision for those going on tours to stop at an ATM. We had to skip a tour in order to find an ATM. Many people were really angry about this. 7. Tour guides who could barely speak English. 8. Far too many poverty tours: come see the poor people. 9. Dining was excellent, though the portions are small. Read Less
Sail Date November 2015
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