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6 Helpful Votes
Sail Date: April 2018
Start with the food....great but quality tends to drop as they get farther away from resupply. The cabins are small just like all the old one renaissance ships and well designed but the bathrooms are REALLY small. The service is way above ... Read More
Start with the food....great but quality tends to drop as they get farther away from resupply. The cabins are small just like all the old one renaissance ships and well designed but the bathrooms are REALLY small. The service is way above average and the cruise director and entertainment staff are unusually happy and make things go well. Now for the unpleasant, the excursion staff might be the worst on the ocean, certainly the worst I ever saw. On so many occasions it became a running joke, you would come with a complaint and they would universally say that no one ever complained about that. This was especially hilarious if you watch someone who was next or 2 back in line who had the same complaint with the same lying response. The ports we went to were the same ports that the regatta had been to 3 or 4 weeks earlier and the same ports that nautica had been to last year yet all questions related to these ports were met with a surly “I don’t know, I’ve never been there”. I have a new appreciation for staff clearing exit the ships with 2000 passengers as they literally could never figure out how to exit the ship without having 600 people line up elbowing in the stairwells or some public place (horrible). One additional minor complaint is that the captain is apparently so dedicated to saving money that if you leave a port late for any reason you NEVER make up the time by going faster. We were late clearing every port the whole cruise. Still ignoring those 20 or 30 people a really good experience almost worth the high price but definitely 5.5 stars not 6. Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise because we wanted to explore parts of Asia. We were pleasantly surprised that the quality of the food had returned to what we had experienced on Oceania cruises years ago. The flow of guests and food in the Grand ... Read More
We chose this cruise because we wanted to explore parts of Asia. We were pleasantly surprised that the quality of the food had returned to what we had experienced on Oceania cruises years ago. The flow of guests and food in the Grand Dining Room seems to have been helped a lot by having waiters put in orders on an "iPad." There were no long waits for our food. Many evenings the delicious sea bass which is served in Red Ginger on the larger ships (and Sirena) was an entree in the dining room. It was cooked perfectly! Many of the staff on the cruise seemed especially friendly and content. Some of them would tease us a little bit...Which we thoroughly enjoyed. We talked to several members of the staff who lived in the countries we were visiting. Oceania tried to accommodate these people's desire to spend a day or two with their families. Because of changes in the tides, our arrivals and departures from some ports were changed and it interfered with some of our excursions. One of the disappointments on the smaller ships is that there really isn't enough room in the exercise area for many people to take Pilates and/or yoga classes. Because it was really warm and muggy where we were cruising, it didn't work very well when the classes were moved to an outside deck. Embarkation was not a good experience, but it wasn't Oceania's fault. Because we were a small ship we were able to board very close to central Bangkok, and that was appreciated. Most cruise ships have to board much further away. But, the closer facility did not accommodate a cruise ship very well. People would arrive at their scheduled time and would be told to have a seat, rather than just walk up to an Oceania employee ready to greet them. Some people waited more than an hour. We finally just moved ourselves into a small group that had randomly been sent to the next room. Then, from there, we were told to go outside and walk at least 50 yards out in the hot sun, and then to climb up the ship's stairs. We literally went onto the ship to do our embarkation paperwork, have our picture taken, etc. Even so, I preferred this to having to drive over an hour away to board the ship. Read Less
4 Helpful Votes
Sail Date: February 2018
Expected a luxury cruise but overall disappointing.No port lectures. Buffet lacked a decent salad bar. Embarkation very challenging for older adults. Very little information on ports too late to really enjoyvisited. Local maps available ... Read More
Expected a luxury cruise but overall disappointing.No port lectures. Buffet lacked a decent salad bar. Embarkation very challenging for older adults. Very little information on ports too late to really enjoyvisited. Local maps available only after arriving in port. Food in dining room hit or miss.Specialty restaurants disappointing and staff pretentious.Cast shows mediocre. Several excellent guest entertainers. We left the ship early for medical reasons and disembarkation very difficult. Cabin temperature unacceptable for comfortable sleep. Unlikely to choose Oceania again even though we cruise 8-9 months a year. Would have preferred two shows in evening.9:30 too late to really enjoy.We were given an incorrect address for the port which caused us much anxiety. When we finally reached the ship we had to board via a steep gangway which was very difficult to navigate for older individuals. We then stood for an additional 30-40 minutes to register.Overall poor planning for an elder crowd Read Less
5 Helpful Votes
Sail Date: April 2017
My wife and I chose Oceania for the interesting itinerary - Bangkok to Athens via some exotic ports. Top on our list was Petra, Luxor and the Valley of the Kings. We were on Deck 6 near the front on the Starboard side. The cabin itself ... Read More
My wife and I chose Oceania for the interesting itinerary - Bangkok to Athens via some exotic ports. Top on our list was Petra, Luxor and the Valley of the Kings. We were on Deck 6 near the front on the Starboard side. The cabin itself was quite tiny and the bathroom even more starved of room. We did have a balcony so there was a little more breathing space but generally, we were surprised and disappointed with the size of the cabin. Our cabin stewards were excellent and kept the place clean and tidy. We had a fair number of sea days on this voyage and unfortunately the activities on board were sadly lacking. The two male speakers lacked academic qualifications and their talks were predictably dull, lacking an overall theme. One of these gentlemen giving a talk on the Red Sea used diagrams straight from Google and tellingly pronounced Port Said as Port Siad! Activities during the day included such things as bean bag toss, ping pong and golf putting. The library on the top floor is a nice feature - it's quiet and has a fair selection of books including a paperback exchange. There was a daily quiz and all these activities revolved around Big 'O' points awarded to winners. At the end of each cruise segment, passengers could trade their points for anything from luggage tags to an Oceania top (90 points required). Having been on less expensive cruises, I expected better and was disappointed. Food was another major disappointment. The specialty restaurants are limited but free. We tried these once and cancelled our other reservations. The Maitre d' of the Italian restaurant, Polo suggested to my wife that, "Maybe madam doesn't like Italian food". My wife being Italian told him that she did like Italian food and that was the problem. The main dining room had overall very good service but as in the specialty restaurants, the food was pretentious and lacking in flavour. The mashed potatoes were good though. Waiters still have to bother you to ask if you want ground pepper. Speaking of grinders, the buffet in the Terrace Cafe had salt grinders that would either fail to work or scatter large crunchy chunks of salt onto the food. We usually had our breakfast in the Terrace Cafe. Luckily, the passenger load was substantially down and so line-ups were rare. Even so, organizing toast eggs bacon, hash browns etc involved stations on either side of the aisle. Yoghurt was low fat only. The dining room is lovely and tables for two are by the windows so were usually able to score one of these which was nice. We liked that there were no formal nights although many passengers clearly enjoyed getting gussied up for the evening. We tried the limited room service menu a couple of times and it was promptly delivered and well presented. We didn't bother much with the entertainment on board or the TV. In summary, we paid quite a lot more than an equivalent Holland America cruise for a smaller room, poorer activities and bland food. Some individual staff members were outstanding but were let down by others. We did mention our concerns after the first segment but other than an apology, nothing changed or could change. Would we cruise with Oceania again? No. In fact this cruise will be our last for a while as this experience brought home to us what we dislike about cruising. In a way, Oceania did us a favour. Read Less
15 Helpful Votes
Sail Date: March 2017
We chose Oceania thinking it would be a step up from HollandAmericaLine, we were very wrong. The cabin, a balcony state room was smaller than the smallest HAL ocean view cabin we have ever had. The cruise director, David, is past ... Read More
We chose Oceania thinking it would be a step up from HollandAmericaLine, we were very wrong. The cabin, a balcony state room was smaller than the smallest HAL ocean view cabin we have ever had. The cruise director, David, is past burned out. What passes for activities on this ship is what you would find in a day care centre. It was indoor shuffle board, bean bag toss and putting everyday. Forget anything as adult as flower arranging, art classes, computer classes, etc. David also has his own take on the daily quiz. He eschews set questions for ones he thinks up himself. This included one question about Adolf Hitler, which he obviously thought was funny, but which upset more than a few Jewish passengers. I guess poor David has been on the ship so long he hadn't heard about the problems encountered by Pewdiepie. David is also the only quiz master I've ever encountered who does not trust teams to mark each other's answers, he has to mark them all. Some people liked his approach, I found it overbearing and certainly not conducive to shipboard fun. The food on the Nautica ranges from barely adequate to inedible. How does anyone make fish chewy and cook pork to the consistency of a brick? Vegetables are few and poorly cooked. We complained about the food in our first week and were offered extra seatings in their specialty restaurants. We thought it not possible, but the food at both Toscana and the Polo Grill was worse than that in the main dining room. The inadequacy of the food is matched by the inconsistency of the wait staff. We have been spoiled by the superb Indonesian staff on HAL ships, the wait staff on the Nautica is poorly trained and moved around so frequently that few of them have mastered how to serve food quickly and unobtrusively. You can't blame the staff. They are constantly moved from assignment to assignment. One meal they're a head waiter in a specialty restaurant, next meal they're busing tables in the buffet restaurant, next meal they are assistant waiters. The only person who never changed positions was the most unpleasant person I have ever encountered on a cruise ship. This was the female hostess at the dining room who took turns assigning tables with various male hosts. She seemed to take great pride in seeing how long she could make certain passengers wait to be seated, while others were greeted enthusiastically. We never took any of this personally, as the passengers ignored seemed to outnumber the passengers welcomed. It got us to wondering if the Nautica works on some kind of its own baksheesh. Not to be totally negative, because nothing is all bad, our cabin steward was a lovely, very professional and very friendly lady. She and her assistant were a joy. There were also a few excellent wait staff. Overall, the Nautica offers very little value for money. We thought we had moved up a step from HAL, but in comparison to the Prinsendam, or the Amesterdam, the Natica fails miserably. Read Less
2 Helpful Votes
Sail Date: February 2016
Before we left for our trip, we were notified at the last minute of a port change from Tianjin to Incheon, Korea. Thankfully, this did not affect our plans as we weren't flying home until Sunday, March 6th. After staying in Bangkok ... Read More
Before we left for our trip, we were notified at the last minute of a port change from Tianjin to Incheon, Korea. Thankfully, this did not affect our plans as we weren't flying home until Sunday, March 6th. After staying in Bangkok for a few days, we boarded the Nautica (Klong Tooey port) for our 3 week journey. The ship was nicely appointed but really small size -wise. My husband really was put off by the size (or lack of) of the bathrooms-way too small even for a small person. I found the ship to be kind of cozy. We are used to cruising on much larger ships. Our cabin was small but everything fit. We had to keep it neat and orderly in order to have any room to sit. We found the food to be pretty good after a few soso meals. It was nice not to dress formally for dinner and we really did enjoy the table sharing most evenings. It gave us a chance to meet some very interesting people. We were on the younger side (60's) of most of the passengers (70-80's). I was a bit disappointed that food wasn't available during certain hours other than room service. The specialty restaurants were very good though the lobster was overcooked most of the time we ordered it. The dining staff was very accommodating about bringing us a new dinner. The overall service all over the ship was pretty good. Our room steward/stewardess were excellent and very personable. I really didn't care about meeting the captain and his staff but they did NOT have a large presence on our cruise.The evening activities were mediocre at best-it really didn't matter to us. We were in bed by 9:30pm because we had early morning tours or watched movies in our room. Our tours were privately arranged through cruise critic-a better way to go. The ship tours were large groups, VERY expensive and not so great we were told. We did one evening tour in Hong Kong on a double decker bus wanting to see the light show and some of the sites of the city. It was horrible! The ship got many complaints about this and gave us half our money back in ship's credit 1 day before we had to get off. We gad to complain about it for several days before getting that refund. The fact that the staff on the ship had no authority to credit our account and had to email back to Miami for a supervisor to do so is ridiculous. What happened to great customer service/satisfaction? We had a bit of bad weather 2 different days creating havoc in our schedules-the port changed in Saigon because of high winds and we were changed to a port 1-1/2 hours away causing problems with our private tour start times. We were held a day outside Tianjin port due to dense fog really causing major problems for lots of passengers. Airline plans had to be rescheduled, hotels had to be gotten for all the new passengers who couldn't get aboard-a real snafu for Oceania. I must say, they were very accommodating in helping us call our hotels, tours etc., gave us free drinks, tried to make our extra night stay more pleasurable. All in all, it was a fabulous trip filled with different history and ways of life. We met interesting and nice people and had a trip of a lifetime. We got to see places we have only dreamed about seeing. We even booked another Oceania trip onboard-granted, it will be a bit shorter (12 days) and on a larger ship. Read Less
11 Helpful Votes
Sail Date: February 2016
Nautica is kept in very good nick, deck 7 concierge cabin small but manageable..just, crew well trained and cleverly rehearsed. Entertainment led by Skeggy man Nolan good. Food was really really on the button with the terrace cafe the ... Read More
Nautica is kept in very good nick, deck 7 concierge cabin small but manageable..just, crew well trained and cleverly rehearsed. Entertainment led by Skeggy man Nolan good. Food was really really on the button with the terrace cafe the real star.It was good to see the Exec Chefs front of house presence, a real example to Rafael and his team who hardly made an appearance let alone stop and talk to a guest. We only used Polo and the Italian once each ( both excellent) because despite having a concierge level cabin we could not get in, all in all concierge entitles you to didly squat. Martinis (and Head Barman Michael) was a joy to use every night. Social interaction with Ships Officers and cruise staff was at absolute zero, Oceania leaves all guest chat to their staff at the lowest level....we had more conversations with the guy on the staircase with the hoover, and waiters in the cafe, than we did with anyone above the rank of supervisor, although Nolan did say hello twice. I find this astonishing and a major weakness for such a well run ship. It would cost nothing to sort. The exception was the Ship's Doc, Dr Riedal and his star Nurse, they literally saved my life and to them I owe a very big thank you, and even the $7k medical bill was worth it. Tours in Cambodia were unbelievably poor as was the shopping and tea in Hong Kong, Ha Long bay was good and so was the trip out in Shanghai. Having anything 2nd rate on such a good ship really stands out and Oceania should can such behavior. Its been said before ....organise your own tours, its simple, better and half the price. Back of house onshore Oceania are really poor, late changes to the intin swapping overnight in Beijing for a day in the Kia port of Incheon meant we flew home at our expense from Shanghai, Oceania called it "force majore"....more a comms balls up at HQ. Embarkation (at Klon Kluey) and disembarkation were chalk and cheese, in Bangkok -we not Nautica crew organised getting onboard after being marooned in a hot humid quayside room for an eternity, (ship was not ready) and then 4 hours later had to collect our own cases as senior staff looked on. Getting off and the transfer and flight went like a dream. Read Less
2 Helpful Votes
Sail Date: March 2014
I arrived in Bangkok a week before the cruise to take advantage of a pre-cruise land excursion (Oceania's) to Angkor Wat in Cambodia. The next day the Concierge arranged for a cab for the day, which took me to several temples I wanted ... Read More
I arrived in Bangkok a week before the cruise to take advantage of a pre-cruise land excursion (Oceania's) to Angkor Wat in Cambodia. The next day the Concierge arranged for a cab for the day, which took me to several temples I wanted to see - 5 hours for $50 (plus a generous tip, of course). The Angkor Wat trip was very interesting. There were 18 of us who took advantage of it. We returned to Bangkok to board the ship, and left for Singapore that night. I can't describe the entire trip, but we visited Phuket, Rangoon (with another great side trip to Bagan in central Burma), several stops in India, Salalah Oman, Aqaba Jordan (with a side trip to Petra), through the Suez canal to Haifa Israel where we spent three days, and finally Crete. We disembarked in Rome. Since I've been to Rome many times I came straight home. In total it was a six week trip, and I enjoyed every minute of it. It was my first Oceania cruise, and was hands-down the best cruise I have taken since my first cruise in 1996. The service was superb and the food excellent. I can honestly say I didn't meet a single grumpy crew member. As a whole they went out of their way to serve me. If I had to name weak spots it would be the entertainment, but I expected that since it's a relatively small ship without facilities or budget for Las Vegas style shows, and the price of shore excursions. I enjoyed myself so much that I'm about to take another Oceania cruise on the Insignia. Take this cruise if you can! Read Less
Sail Date: April 2013
First of all..we were docked at Klong Toey not way down in Laem Chabang which was a BIG plus as far as getting to the ship and for the day of shore excursions. We love travelling with Oceania..especially on the smaller ships, Nautica, ... Read More
First of all..we were docked at Klong Toey not way down in Laem Chabang which was a BIG plus as far as getting to the ship and for the day of shore excursions. We love travelling with Oceania..especially on the smaller ships, Nautica, Regatta and Insignia. They have almost a family feel and you get to know the staff and they know you after a few days. This ship was the perfect size (682) for a long voyage like this. We never tired of any of the meals, they constantly had fresh ideas and special nights of themed foods to try. Many of our dinners were themed around the part of the world where we were sailing. (We sailed from Bangkok to Dubai) This was wonderful as we were able to have regional foods without eating them onshore. We were specifically concerned about eating in some of the ports and getting sick so that we might miss another fabulous port! Nautica is a very comfortable ship to be on for this long a period. The staff was exceptionally friendly and helpful. We were surprised that we did not get tired of cruising during the whole 25 days as we always looked forward to the next port! The lectures helped us to appreciate the different waters that we went through and the heritage of the various countries. Going from Thailand, to India, to the Maldives, and then to the UAE ports of Oman, Dubai and Abu Dhabi was quite different. The contrasts were immense. We were very pleased with our choice of cabin. We were not far from the information and shore excursion desks and close by the disembarkation ramps for ports. We had a large window and felt that we didn't need a balcony in the heat that we would be experiencing. There were some days when a balcony would have been great but we could always go upstairs. We had requested the starboard side and were very glad that we had as we always had a view of the area while in port. The shore excursions that we took with the ship were all excellent and enabled us to see many things that were not generally available to the public. Since we had been to Bangkok previously and came in several days early there was not a lot that we hadn't seen. However, Nautica had a shore excursion that went to a private home to see his extensive art and sculpture collection which was fascinating. We did do a mixture of ships excursions and private excursions that I put together. The shore excursion desk was very helpful in all regards. Unfortunately we even had to take advantage of the medical staff on board and the doctor and all the assistants could not have been better. We felt we had better treatment than we would have had at home. To us, seniors, Nautica was the perfect ship for this long a cruise! We loved everything about her! We look forward to sailing with Oceania on one of the smaller ships again soon! Sherry & Kimber   Read Less
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