4 Helpful Votes
Sail Date: October 2017
I thought it would be a great idea. The service was very bad. The bathroom was not working according to the front desk they were going to send someone to the room, but they never did. The staff forgot my anniversary and to sit at the ... Read More
I thought it would be a great idea. The service was very bad. The bathroom was not working according to the front desk they were going to send someone to the room, but they never did. The staff forgot my anniversary and to sit at the dining table and watch other people being song to for their anniversary and being given cake with happy anniversary was a slap in the face. I was told water would be brought to my room, but that never happened. We could not enjoy a slice of pizza without staff members coming up to us asking if we wanted to eat in other dining areas for a small fee (29.00-35.00 each). The food that was served was the same food over and over. Who wants to take a trip and eat the same food that they eat at home????? Roast and rice is served 24-7... This was the worst trip ever and not worth my two thousand dollars..... Read Less
12 Helpful Votes
Sail Date: May 2017
We booked a Junior Balcony Suite on Oasis. I'm an introvert so the only way I'll cruise with my husband is if I have a quiet suites-only restaurant and a quiet ocean view balcony. This helps me not get overwhelmed by people. For ... Read More
We booked a Junior Balcony Suite on Oasis. I'm an introvert so the only way I'll cruise with my husband is if I have a quiet suites-only restaurant and a quiet ocean view balcony. This helps me not get overwhelmed by people. For the last 10 years, it's worked. Until... Before we left, RCL called and offered us an upgrade to a Loft Suite for $800. The rep said it was an amazing deal, beautiful suite, we'd love it. He said other reps were calling other passengers with the same offer so we had to hurry. We asked if it was still an ocean view. He said yes. We took it. We got to the ship. Oh. My. God. This suite - #1736 - was RIGHT BEHIND the sports deck. The view was of the basketball court. The "ocean view" was a sliver of water over the top of the basketball court, the FloRider, the AquaTheater, about half a football field back. People played basketball from dawn to 11 p.m. right outside our window every day. We had no privacy and had to keep the curtains closed. There were constant announcements from the sports court and zip line. It was so loud. There was norovirus outbreak so maintenance workers were out between 3 and 4 a.m. yelling and using power washers every morning. Smoke from the stack (right above us) blew right onto our deck and into the room if we opened the door. Now I know why they were trying to unload this room cheap. We had other problems, our on board promo credit for the 100 hour sale never showed up and the concierge said she couldn't do anything about it. The TV that goes into the ceiling right over the bed would fall in the middle of the night and the attendant said it couldn't be fixed. There was velcro EVERYWHERE holding drawers and sliding closet doors shut because this suite gets so much vibration. As soon as we got on board the suites-only restaurant was booked solid. There were always people 50+ deep at Guest Services. We called Customer Service as soon as we got back asked for a refund of the upgrade fee. They said we should have resolved it on board according to company policy. I asked if that was a written policy. She said "No, it's just normal. If you've really been cruising on RCL for 10 years you would just know that." She literally said those exact words. We *really have* been sailing RCL for 10 years (we have the tens of thousands of dollars in receipts to prove it). We are great tippers. We never complain. We make our own bed. We're nice, happy, loyal cruisers. I can't believe RCL took advantage of us and treated us this way. Incidentally, I filed a complaint with the BBB and noticed that RCL gets three stars and Disney gets great reviews. Hope that helps you make a decision. Now, about Oasis: Good stuff: Service was great. Super friendly. Liked the suites-only sun deck, which became important when I couldn't use my own balcony. Loved the wine and tapas bar. Ports have clearly improved. Up to you if it's bad stuff: With this ship, RCL is clearly vying for Disney dollars. It's gaudy as heck and clearly aimed at little kids and young families. Everything points inward instead of at the ocean and the view. Oasis is not a ship for adults or people who want to relax. It's constantly "on" 24x7, it's loud, it's huge, and there are so many people (6,500) that there are lines everywhere, for everything. (I felt bad for the little ones who had to stand in line for everything they wanted to do. They got tired. They melted down. Parents once drawn to "so much to do" regretted how far they had to walk their littles to everything.) The ship is an engineering marvel, but it's more like a constant party (not a drunk party - more like a forced carnival party) 24x7. If you enjoy drinking and gambling, this is for you. If you like looking at the ocean and relaxing, you're out of luck - there are no shady, quiet places to get away on this ship. It's 100% about sports activities, shows, and little kids. I will also say because the ship is so tall it catches more wind. It definitely moves around more than other ships and I saw more people seasick on this boat than any other I've been on in 10 years. Also, with 6,500 people, norovirus risk increases, and surprise! There was an outbreak. Oh, and they started charging $8.00 for room service, even in suites. EVERYTHING had an up charge. Crazy. Read Less
1 Helpful Vote
Sail Date: February 2017
This cruise was a Christmas gift for my wife and I for our 30th anniversary. We were not sure what to expect. We could have not chosen a better cruse line or ship. The Oasis of the Seas will not disappoint. Here are 5 things you should ... Read More
This cruise was a Christmas gift for my wife and I for our 30th anniversary. We were not sure what to expect. We could have not chosen a better cruse line or ship. The Oasis of the Seas will not disappoint. Here are 5 things you should know as a first time cruiser: 1) Packing: You do not need an entire wardrobe. pack rather lightly but take one or two pair of dress clothes and a tie for the men. 2) Shopping: The items on the ship are pricy. Great deals at the ports of call. At Labadee do not go near locals. They would not give me back my change! 3) Use room service. it is free. You will enjoy visiting the many food venues but enjoy a morning or late night on your balcony. 4) Stay disconnected! You can buy internet access but take the opportunity to disconnect from work, friends, email, social media. Make it a real vacation. Relax.... You will be offered a deal on internet access a few days before the end of the cruise. If you must, you can connect then. But at least take the first few days to put down you phone and computer. You will feel the stress melt away. 5) Plan an excursion. We did not because we wanted to experience each town we visited. I must say that I did not feel comfortable outside the port walls in either Jamaica or Cozumel. I wish I had signed up for an excursion. You can swim with dolphins, raft down a river and climb waterfalls. The added bonus is that some of the excursions are a couple of hours drive from the ship which means that you get to see the town as well as the countryside on the way. I would not consider this an honest and objective review if I did not share a couple of potentially negative comments. 1) Plan on $110 parking fee for leaving your car for a week. I know this is typical and similar to an airport but it still stings. 2) Food is usually good but not quiet as good as I expected. I realize they are cooking thousands of meals each day but even though most of the food was very good, I did get a couple of disappointing meals. But good news, just order something else. You can have as many as you wish. 3) My wife had a spa treatment on the last day and the spa gave themselves an unapproved $20 tip..... Maybe that is customary but I felt it was a little tacky. I truly hope this helps you if you are a first timer. Do not hesitate if you are trying to decide. It is a great time. The ship is huge but you will eventually find your way around. If you are worrying abut getting sea sick, for the most part you can barely feel the ship moving. We did have one day of 10-17 foot waves and the ship was a little unstable. My wife got sick for one day but got over it quickly and it did not negatively impact our trip. Our next cruise will be the Eastern Caribbean. I hear the ports are a little nicer. Read Less
5 Helpful Votes
Sail Date: January 2017
Selected the Oasis for cruise length, departure port (we live in central FL) and to try a big ship with lots of amenities. Reviews for Oasis looked OK, not as high as Disney but better than Carnival/Norwegian. Embarkation was a ... Read More
Selected the Oasis for cruise length, departure port (we live in central FL) and to try a big ship with lots of amenities. Reviews for Oasis looked OK, not as high as Disney but better than Carnival/Norwegian. Embarkation was a disaster. Our stateroom was occupied (luggage open, clothes out, shower recently used - but no one in the room) when we opened the door at 2 PM. Customer service told us our room was “blocked,” we shouldn’t have been assigned the room and that they would have a room available an hour after departure – immediately asked for the manager - the CS Manager told us this was unheard of, that she would determine the cause and get it corrected - we told here we don't care about the cause just get us into a stateroom - same story, wait until an hour after departure - she told us to leave our bags in the passageway outside the stateroom until we had a room (that sounds safe - not) – we refused, so she told us to bring them to the customer service desk – again, we refused and said Oasis crew could move the bags. The CSM could/would not guarantee the stateroom we would eventually get would be our class stateroom or better (ocean view balcony) – without that guarantee we would not sail. About 10 minutes before the ship sailed the CSM was able to figure out we could use our stateroom, a contractor had been put in the wrong stateroom (ours - 2 doors down needed the repairs) and as soon as the room was refreshed (530 - an hour after sailing) we could move in. When we got back to the stateroom the head was NOT clean, stains on the toilet, etc. Floor attendant said the stains couldn’t be removed – got the deck supervisor involved and we were able to show them both how to remove "stains" - nearly 5 minutes of effort was required. Finally had a clean room - after 6 PM, over 4 hours since first opening the door - just about enough time to unpack and get ready to be 15 minutes late for dinner at Chef's Table (see below). CSM called that night to ask how we were doing – and offered to get us “appropriate compensation” for our time and trouble. CSM eventually (late the next day when we went to her and asked) offered us 40% off our next cruise as compensation (knowing this was our first – and now honestly our last – cruise on RC). She “could not” offer either a beverage package or internet package as immediate compensation on this cruise when we asked – not "in her authority" and eventually credited us with a shore excursion during the Jamaica port call and inclusion in the “behind the scenes” full ship tour. Inadequate at best. On the 3rd day the room steward noticed my companion got some makeup on her RC robe so he sent it out for cleaning – good catch – but apparently there are 2600 staterooms and NO extra robes onboard as we had to wait for the next day to get the cleaned robe back from the laundry. Food: Only great food experience was the Chef’s table – excellent all around, highly recommend it, but steep at $95/each. Room service breakfast was good. Food in the main dining room is pedestrian at best and intolerable at worst (example – the “lobster bisque” was the consistency of thin tomato soup – no lobster). Seafood soup in Giovanni’s Table (another fee restaurant) contained shrimp and oysters – the shrimp still had the shell on the tail and the oyster was still attached to the shell – apparently on RC soup is finger food (we know dinner leftovers are used in soup – could you make it a LITTLE less obvious). The rest of the meal at Giovanni's was not much better. Food safety is also a problem – at Izumi Hibachi the chef dropped a piece of cooked chicken on the table, then picked it up (using his utensils) and put it back on my dinner companion’s plate (ever seen the rag they use to clean the tables?). During dinner in the main dining room a replacement knife was brought to the table by a waiter holding the knife in his bare hand - by the blade, not the handle (this was caught and corrected by the headwaiter). The french fries at Johnny Rockets were fantastic – until we found several with blue/white hard droplets on them (waiter took them back – came back out an apologized and said they believed some of the plastic bag the fries are packaged in got into the fryer - that seemed a reasonable explanation – and comp’ed us one of our two lunch fees - $6.95). During the ship tour one of the head waiters gave a demonstration of how a table is set for a formal night (the rest of the tour was quite interesting) – had the waiter's assistant made a big show of putting a glove on his right hand to handle plates/utensils while he talking about RC's commitment to food safety, then the assistant picked up a stack of butter plates using his ungloved hand with his thumb in the center of the food area on the plate - apparently unnoticed by the headwaiter. In Cozumel the starboard side of the ship was being cleaned – apparently you cannot pull into a pier with the port side of the ship so as we were leaving the ship we were rained on with the wonderfully clean water from the cleaning of the ship – nearly the entire length of the ship as we left from the forward gangway – guess no one thought to close the forward gangway while cleaning the ship. Labadee, Haiti - do the zip line - it's expensive but quite a thrill. Falmouth, Jamaica - did the combined Dunns River Falls climb/Swimm with the Dolphins experience - both great, wonderful guide, but took up the entire day, left only 20-30 minutes to shop in the port. We sent a letter to the RC CEO with the details of the embarkation, never heard back (same week that Majesty of the Seas was delayed leaving Port Canaveral due to a failed USCG inspection so he and his customer service VP may have been a bit busy). This was only my second cruise (first on Celebrity Silhouette - a very good experience), my companion has been on four previously (MSC, Carnival), this was our first and will be the only RC cruise we ever take. Read Less
Sail Date: June 2012
I really, really wanted to love this cruise. My parents booked it for our family plus my fiance for a final pre-wedding family vacation. It was dreadful! I had read so many positive things about this cruise, I was flabbergasted at how ... Read More
I really, really wanted to love this cruise. My parents booked it for our family plus my fiance for a final pre-wedding family vacation. It was dreadful! I had read so many positive things about this cruise, I was flabbergasted at how terrible it was. I even paid the .65/minute for WiFi to re-check I had read the right reviews! Getting on the boat was a breeze, everything else was a hassle. We had dinner reservations via My Time Dining the first night. Our waiter & waiter's assistant must have been having a terrible day. My mother ordered a glass of wine, they left the rest of the table drinkless to go run our Sea Pass card and bring back the receipt. My father asked for a roll and it took no less than 15 minutes for the assistant to return. The food in the dining room was mostly good but the service ruined it for everyone. The other nights in the dining room were better, but the final night a manager was walking around asking about the surveys we would get the next morning. We explained to her the trouble we had had the first night, and she literally sat at our table interrupting our dinner for the next 5 minutes trying to get us not to leave a bad review. Seriously? To top it off, the dining room manager almost got into a fist fight with a patron! The guy was clearly upset about something, slammed his table up & sent plates and glasses flying. They asked him to leave and the dining room manager literally had every curse word imaginable flying out of his mouth. I wondered if they were having some sort of serious political/religious issue because it was heated...but still funny. "Get the **** out of my dining room!" His response? "We're on a BOAT! Where do you want me to GO?!" Mornings we had our breakfast delivered to our room. We learned very quickly to specify exactly what you want, but you still won't get it. I wrote very clearly on the form that we only needed yellow sweetener with our coffee. I also had to specify which pastries we wanted with our tray, otherwise we got a plate full of sourdough rolls and no croissants. We never got yellow sweetener in our room all 6 days we pre-ordered our breakfast. Aside from the service, we spent a majority of our time waiting...mostly for the elevators. Had I not been in heels most nights, I would have used the stairs more. Want to eat at the Windjammer? Wait! My Time Dining? Wait in line, then wait in the chairs! Even when we went to empty Johnny Rockets, we waited 5 minutes for a table then another 10 in the sun while waiters stared at us and never came. We left and went to guest services. Giovanni's was by far the best food & service, waiter was amazing. The Seafood Shack was great too, a few people we met would only go there for dinner. Do not ask for ice water - it comes with complimentary snarls and eye rolls. I'm sorry! It's 90+ degrees and I can't ONLY drink liquor! I'll be 26 in August and had a hard time getting served alcohol. I look young, but a few bartenders tried trickery. I asked for a mango pineapple frozen rum drink. I watched the bartender pour juice in the ice-blendery machine and slide it over to me sans rum. He looked flabbergasted when I asked where the liquor was?! He poured Myers on top of it and charged me my $9. My 19-year-old brother had no problem being served anywhere we went though! The shows were what kept me from total insanity. The water show was dreadful though, not remotely synchronized and frankly pretty weird. They also need to fix both of the big monitors and the sound system. The last morning starting at 8:00am they blasted the beginning of a Bon Jovi song for 20 minutes until they figured out how to turn it off. Hairspray was fantastic, the comedy show was AWESOME! They spent the entire time ragging on the ship - hitting on everything we all knew to be true. Don't speak English? Here's a Royal Caribbean application! Need ice water? Here's your spit! Haiti was contrived like Disney World, but the food was better than anything we got on the boat aside from Giovanni's. Jet Skis were fun, but we were with a lot of slow, scared people so we had to drive for 30 seconds then stop and wait for them to catch up. They make a point to swing you by the canoe sellers though! Jamaica was a mess. It was my first time there and I spent it on a tube tied to 8 other people moving at a snail's pace and being eaten alive by mosquitoes. Just make sure you know whether it will be high or low tide if you book that excursion, low tide is like floating through two feet of marsh mud. At least our guide sang Conway Twitty when he got tired of the generic Bob Marley. He also said during high tide, the tube ride is much faster and you get to go much further down the river than we did. Mexico was a godsend - we did the jeep & snorkeling excursion. The guides were perfect. We went all around the coast then back through the city to literally see every part of Cozumel. They even let us have the automatic 4-door jeep so our family of 5 wouldn't have to split up! All in all, I wanted to love cruising but it just isn't for me. The boat & cabins were really pretty and I appreciate what they tried to do but I could definitely tell there were 6,000 head on board and most of the crew seemed generally unhappy with life. I understand they are on the boat for long periods of time, but there are plenty worse jobs out there! If you love being in a small pool with 100 other people and waiting 10 minutes for an elevator to take you to the dining room with mediocre food, this is the ship for you! Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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