260 Royal Caribbean Oasis of the Seas Cruise Reviews for Romantic Cruises to Caribbean - Eastern

The ship and the port is close to our home, the staff was friendly and the service was great. we love Royal Caribbean. the dining in the dining room was great, the windjammer service was great the food selection could of been better. the ... Read More
The ship and the port is close to our home, the staff was friendly and the service was great. we love Royal Caribbean. the dining in the dining room was great, the windjammer service was great the food selection could of been better. the room was clean and the room attendant did a great job, room was always clean and Ryan always took care of our needs. the staff in the dining room table 150 was great, never had to ask for anything. the entertainment was not the best, we have been on other cruises when the entertainment was great, not real impressed with the shows. The ice show was good and the water show was good, as far as the shows in the theater we were not impressed, cats was too long and Abracadabra was not the best. like i said we have seen better entertainment on the other cruises we were on. Read Less
Sail Date June 2017
We are in our 40s and have been on over 40 cruises, so we know what cruising is all about. We are also Diamond members of RCCL. This review has a summary then paragraphs following to expand on each summary item for easy of reading. ... Read More
We are in our 40s and have been on over 40 cruises, so we know what cruising is all about. We are also Diamond members of RCCL. This review has a summary then paragraphs following to expand on each summary item for easy of reading. Cruise on the Oasis if you like 1. to be herded like cattle everywhere you go 2. enjoy standing in lines for everything you do 3. enjoy waiting all day for elevators 4. enjoy waiting more than an hour every time you need to speak to customer service 5. to pay for almost everything as an extra 6. have the worst main dining room food of the major cruise lines, just as bad as carnival main dining room 7. be told to GET OUT of the buffet while you are eating 8. been bombarded with sales pitch for everything on top of all the other extras they charge you for 9. have disgusting food as your only only 24 hour food option in the Promenade Cafe 1. to be herded like cattle everywhere you go 2. enjoy standing in lines for everything you do We sailed Christmas week and there was over 6,300 passengers and almost 3,000 crew on thse ship, that is over 9,000 people. There was not one place you could go to get away from crowds, except the cabin. Everywhere we went there was a line. 3. enjoy waiting all day for elevators Waiting for the two sets of elevators, one set at the front and one set at the back was always a tiresome. Most time by the time the elevator got to the floor we were waiting on, it was packed, so you have to wait for another elevator or a 3rd elevator. Many people just got on any elevator regardless of the direction. 4. enjoy waiting more than an hour every time you need to speak to customer service Seriously, 5 to 6 customer service reps for a ship with over 6,300 passengers, do the math. It would not be so bad if they didn't mess up every request we made. Customer service should be at least 3 times the size, but RCCL doesn't care about customer service, they only care about charging you for everything they can. Also, once to do get to a customer service rep, they are very rude, they could at least act as if they cared about our concerns. 5. to pay for almost everything as an extra Remember these words before you get on board HOW MUCH IS THAT, as they charge for everything, even room service. They even have paid food from the specialty restaurants on the main dining room menu, a first on any cruise ship. But they dont put that first in the brochures or on the web site. 6. have the worst main dining room food of the major cruise lines, just as bad as carnival main dining room The food the whole week was almost inedible. I actually lost 3 pounds on this cruise and I normally gain 5 pounds on other cruises. That is how bad the main dining room food is and that is why they add paid items to the menu from the specialty restaurants. To get good food, they force you to go to the paid speciality restaurants. More ka ching for RCCL. Also the food in the much heralded Central Park Cafe is OK, but not great, but when you don't have anything good to eat, it becomes great food. 7. be told to leave the buffet every 15 minutes while you are eating One day while we were having breakfast in the windjammer buffet, they were blasting an announcement on the speakers so loud we couldn't even talk. IF YOU ARE FINISHED GET OUT. I couldn't believe it, another first RCCL doesn't place in the brochures or web site. The nerve of RCCL, everyone paid a lot of money and I mean a lot of money to sail on the ship and to be told IF YOU ARE FINISHED GET OUT repeatedly is ridiculous. 8. been bombarded with sales pitch for everything on top of all the other extras they charge you for It is impossible to take a walk in the promenade without been asked to buy something. Come on RCCL, cut down on the sales and send more people to actual provide customer service to the people sailing on board. 9. have disgusting food as your only only 24 hour food option in the Promenade Cafe I have a real beef with the only 24 food option available on the ship. Promenade Cafe is a small pick your own food restaurant. First there is never any place to sit, RCCL only has 1 overloaded person cleaning the tables, everyone else is selling. Second, the small sandwiches that are served are completely disgusting. No one that is starving would even eat that food. The only other option is room service, but wait for it, they charge you to deliver the food to your cabin. More ka ching for RCCL. We paid 35,000 for 4 balconies on this ship. What a waste of money and a waste of a week of our lives. Never again RCCL. Read Less
Sail Date December 2011
For our 30th anniversary and we have never been on a Royal Caribbean cruise but we have heard how great they were. The room was very small and it was a balcony. The steward was excellent . The main dining room is good and the service was ... Read More
For our 30th anniversary and we have never been on a Royal Caribbean cruise but we have heard how great they were. The room was very small and it was a balcony. The steward was excellent . The main dining room is good and the service was excellent but they should have a better menu selection. The buffet was good but very crowded . I like how they find a table for you but the menu was only ok. The recreation activities were excellent with no crowds. The 150 Central Park restaurant was excellent but the other fancy restaurants are too expensive because they have fees + a la cart options . The shows were all disjointed and made no sense. They do have some very talented performers but not good story lines. The fitness and spa area was over priced and there fitness staff is unqualified but that is the same on all cruise lines. They promote alcohol way too much and shopping is too much also. The cruise director was very low energy and boring. We had issues with our excursions because my wife was sick and customer did nothing to try and fix it. Labadee Haiti was beautiful and I will go back. The ship is huge but very easy to navigate. I liked the art auctions and the ship was beautiful. Embarkation was horrible it took 2 hours to board and we were early. Even though we had issues I will go back. Read Less
Sail Date April 2018
Second time on Oasis, fourth overall time cruising with RC. I was a loyal customer to RC, first two times cruising were on Freedom Class ships. Went on Oasis 2 years ago and had a blast, just back from Oasis, not pleased. So I'm going ... Read More
Second time on Oasis, fourth overall time cruising with RC. I was a loyal customer to RC, first two times cruising were on Freedom Class ships. Went on Oasis 2 years ago and had a blast, just back from Oasis, not pleased. So I'm going to jump around I'm sure while I type this out so I apologize. Lets begin with our first stop, the beautiful RC resort of Labadee. We never got off. Unfortunately, last minute the captain came over and said we were not going to be docking due to the waves coming over the pier right where its about to connect to land. We were no more than 25-30 feet away from the pier and ready to dock. I got up early to watch and was able to see the waves going over the pier, yes they were splashing over but it was not terrible. The forecast was for a sunny day. My complaint is, there was no waiting a little bit to see if things got better. I say this because the wind was dying down and the sun was supposed to come out. We just pulled back out and left, no explanation from the captain that the weather forecast was not favorable for the waves to die down in the near future. Just backed out of the port and left. Good news was we were going to get into Falmouth two hours early. Great, right? Wrong. We booked an excursion and due to the meeting time, would not have enough time to explore. You'd think since were going earlier, our excursion would be earlier right? Wrong. Prior to the new arrival time, we had accepted that exploring outside of the excursion time frame was not feasible. But with the new arrival time, we were initially excited but in the long end of it, didn't mean anything to people who booked excursions. We did the Dunns river falls and bamboo beach club excursion. yes it was neat to see the falls but you spend 1/4 of the day standing/sitting around waiting and a 1/4 of the day driving (that's understandable). Also to the two older Danish women who were on my bus and i hope read this, thanks for wasting 45 minutes of everyone's time trying on 10 pairs of water shoes, we should have left you on that island. FUN FACT: I was told from multiple people that Disney and RC were going to stop going to Falmouth and ending their contract or however they do it. Why? The island is supposedly dangerous (haha) and the people are very pushy. But due to the recent hurricanes and destruction of other ports, RC was "forced" to sign another two year contract. The last stop was Cozumel, which the captain said would be partly sunny. So we booked a last minute beach excursion because we missed the beach time at Labadee. It poured ALL DAY. So the frustration was high. Side note, if you do a beach excursion that includes alcohol, be weary of the bottom shelf tequila your served. You may find yourself basking in the sea enjoying your down pouring cloudy day, to gargling sea water and dying on your beach chair. (gotta make light of this all right?) Great i think that covers the ports. NEXT! RC i think cut out a lot of daily at sea activities compared to my time on Oasis two years ago. Which i have no idea why. But what they do have now for activities is still pretty good. Booked the comedy show for an at sea day online well before the cruise date because its impossible to get in if you don't. Well for some reason it never showed up when we got onto the ship. Went to guest services and they couldn't do anything because the shows now, were all booked. Very frustrating. Anyone going on this ship in the very near future, look at the air intake vent right above your cabin door inside the room. Use your flashlight on your phone so you can see inside the vent. Yes you will be breathing that all in on your trip. For those wondering, it was caked in dust and god only knows what else. It was absolutely disgusting. I don't blame the stateroom attendant because its clearly a HVAC persons job since then vent cover has screws that need to be undone to clean inside of it. That's definitely not the state room attendants job. Room was cleaned at least twice a day and have no complaints there, she did a great job. Dining room was great and staff were fantastic. Food was great in there. Windjammer cafe, well its buffet food, it was as good as buffet food will ever be. Bars were great but service on the pool decks was very slow, but then again those were at sea days and the weather was great so there was a lot of people on the decks getting lost in the sauce. Staff in general were great but did occasionally find a bartender who seemed grumpy, but with that many guests, I'm sure they had their fair share of impossible to please guests. If you decide to hang out in the the Solarium on one of those fantastic looking lounge chairs. Just be weary and double check them before you commit to that one. Many are old and sagging a lot, or even torn. Found myself on more than one occasion having to move because I was laying on top of the aluminum supports underneath the fabric. Not comfortable for a day you planned on relaxing. But last complaint for anyone who may not have noticed. The points on cruises from their older benefits tiers have changed. I have cruised 34 days in total and am somehow short one point to the next level above gold. I called RC and after a brief conversation consisting in short of me being told to pound sand, I still am a gold member, remember people I have cruised 34 days with them and am still in the first level. If i book another cruise with them, do i get to reap the benefits of the next tier after day one of my cruise? NOPE! I do not get to enjoy anything until the cruise after. For those of you who had made it this far reading the review, no I do not live close enough to a port to do a quick 3 day cruise with RC. All in all, it will be a very long time till I sail with RC again, if at all. Princess cruise lines, your up next, I've heard great things. Read Less
Sail Date March 2018
Got a last minute deal and was closer to drive for us Windjammer breakfast was poor, overdried toats,dried waffles,hard pastries (croissants,donuts for the whole week),missing fruits, missing tables and lots dirty tables. Main dining ... Read More
Got a last minute deal and was closer to drive for us Windjammer breakfast was poor, overdried toats,dried waffles,hard pastries (croissants,donuts for the whole week),missing fruits, missing tables and lots dirty tables. Main dining room for supper :often tables not ready (wait time 20 min) food overcooked (fish,lobster,lasagna) and often not hot,(lukewarm) often brought coffe after we had finished our desserts.. People not very friendly compared to other ships We have cruised over 30 times. Our luggage had the handle broken when arrived in our room ,ok they fixed it but it was brand new. Often washroom was missing soap at different floors and Royal had just had bad experience with over 300 passengers sick about 2 weeks earlier,we figured the ship would be always clean and spotless (not the case). Plus side,stateroom attendant very good and room kept well cleaned. Very good shows and headliner show,good spa experience. Guest service after midnite is limited to only 1 employee ,so expect long delays especially on the last night. Read Less
Sail Date December 2017
I chose royal carribean having heard of its reputation as the largest and best cruise liner. I have previously travelled on princess and Msc cruise ships but unfortunately the overall experience did not match up to these two cruise lines. ... Read More
I chose royal carribean having heard of its reputation as the largest and best cruise liner. I have previously travelled on princess and Msc cruise ships but unfortunately the overall experience did not match up to these two cruise lines. The ports St. Thomas, San Juan and labadee were really poor, as were all the excursions. Be aware that there’s nothing to do in San Juan activity wise except walk around and also you do not experience the true Haiti in labadee, it’s private royal carribean land that is denied to the natives and sugar coated. Royal carribean expect to be tipped on absolutely everything- where’s the rationality in charging a gratatuity of $13.50 for a box of popcorn which cost $2.50.....? The food in the main dining room was really decent, but the same could not be said for the windjammer cafe, especially at lunch time. The choice of desserts was disappointing and exactly the same everyday- they just changed the colour of the cakes and who wants soggy bread and butter pudding with vanilla sauce everyday(why couldn’t they serve custard, cream or ice cream)? The captain drove the ship quickly and my partner and I were sea sick half the time so we missed out on many activities, unfortunately medication did not work for us Read Less
Sail Date December 2017
I booked Eastern Caribbean, due to the hurricanes beating up Puerto Rico and St. Martin the original ports. RC decided to drop us off in the Bahamas and Mexico. Rather than providing a discount or refund for a Western Caribbean cruise that ... Read More
I booked Eastern Caribbean, due to the hurricanes beating up Puerto Rico and St. Martin the original ports. RC decided to drop us off in the Bahamas and Mexico. Rather than providing a discount or refund for a Western Caribbean cruise that I didn't want, having been to the Bahamas and Mexico. I wanted off this cruise and they would not even offer me a refund ! Costa Maya is a filthy, poor, hell hole and Cozumel is only slightly better be ware do not venture off the beaten path ! Thank God for Senor Frogs in the Bahamas and Jimmy Buffet's in Cozumel or it would have been a totally bad day at port. The ship is huge, gorgeous and clean. The dinner menu in the main dining room was very good but I felt it could have had a few more choices of fish other than Salmon. TIPS Don't go off the beaten path in Costa Maya or Cozumel Disembarkation get a porter, it goes faster and easier Read Less
Sail Date November 2017
We were celebrating our 50th Wedding Anniversary and looking forward to visiting the islands. We requested a salt free diet and always on RCL we meet with the Head Waiter each night prior to dinner to go over the menu and select meals ... Read More
We were celebrating our 50th Wedding Anniversary and looking forward to visiting the islands. We requested a salt free diet and always on RCL we meet with the Head Waiter each night prior to dinner to go over the menu and select meals that can be made without salt. However, on Oasis of the Seas, this task is left to the waiter - unfortunately, our waiter was clueless on which foods come naturally with salt - and every evening was unable to remember what our table guests had ordered. On more than one occasion he served my husband food laden with salt. The Head Waiter apologized, but it was too little too late. My husband suffered fluid build up around his lungs and had trouble breathing. After two days of slowly getting worse - even though we stopped going to the dining room - he went to the doctor and was placed din the hospital's ward for most of the day - the doctor treated him for the fluid and did manage to reduce the swelling and eased his breathing. We lost 3 days of our celebration cruise - spent it in the cabin - horrendous. We did receive a note of apology from the Head Waiter acknowledging the mistake. We received a bill for $1,200 from the doctor. I requested a meeting with the Officer in charge of food and beverage as well as guest services. On the last day of the cruise I was invited to address my concern. The F&B Manager had spoken with the Head Waiter who indicated that my husband had been served the correct food and that only on one occasion was there a "mistake". I produced the card of apology and then the F&B Manager asked why I waited 3 days to go to the doctor and pointed out that I signed a form saying that I would pay for medical services. This added insult to injury - I did notice that not one of the other three Officers made any comments - not sure why, but if I had been an Officer and listened to the F&B Manager, I would have been most disturbed that he tried to cover up the problem and put the onus on my husband. This is no indication of the excellent dining room service afforded us on all other RCL ships - we are Diamond members and have thoroughly enjoyed working with the Head Waiters - who do know which foods can accommodate sodium free diets - and who do have knowledgeable waiters. The F&B Manager said that as a "courtesy" to me being a loyal Diamond member, he would refund the $1,200. I did not consider this a "courtesy" at all - and was furious when I left the meeting. Needless to say, our 50th Wedding Anniversary was one we will never forget - I've seen more than enough of our cabin on Oasis of the Seas to last me a lifetime. If you do have need of a special diet - do not tolerate inefficient and incompetent waiters - make sure you ONLY meet with the Head Waiter each night to review dinner for the following evening. Make sure he or she understands which foods have natural salt - ask questions - reconfirm every night that each item you are served contains no foods like ham, etc. If you know that you have not been served salt free items, report it to the Food and Beverage Manager and insist that you are moved to another table. Our table guests were all Diamond and Diamond Plus members - and each one of them had problems with incorrect meals. It is a shame that the waiter - who claimed to have 17 years under his belt - is allowed to risk the lives of RCL's guests. For the first 3 days, we enjoyed all the amenities of the Oasis of the Seas - although the ports of call were changed, we have cruised them many times, so were not too upset that we went to Mexico instead of St. Martin and San Juan (due to Hurricane Irma). We found the entertainment superb - although we only managed to see "Cats" (a production that surpasses Broadway) and the diving show - having over 6,000 passengers it was amazing that the shows were not crowded. Our cabin was wonderful - bed was extremely comfortable and entire cabin was cleaned each day by a steward that we rarely managed to see. Being in the center of the ship was also a plus (we had booked this cruise the previous year while on board another Royal Caribbean cruise and the representative chose the cabin for us) It was delightful to relax around the ship during the day. There were always enough lounge chairs around the pools and spas - and the solarium was a great place to relax sans children!!!! Having a merry-go-round and outdoor fun interactive giant busses, boats, etc., for the children to have fun was great for grandparents who brought their grandchildren - add ice skating and the water park was enough to keep children happy throughout the day. Although we were not able to enjoy more than a few days on the ship, we will continue cruising with Royal Caribbean - but will make absolutely sure on the next occasion that we meet initially with the Head Waiter, the Chef, the Food and Beverage Manager - and the Waiter (making sure the waiter is equipped to handle passengers with special needs). In addition, I would suggest that if you are going to eat from the buffet, you also speak personally with the chef so that your food can be specially prepared. Read Less
Sail Date September 2017
This cruise came highly recommended to us by my parents, who had been on this ship and cruise twice before and loved it. We invited them to join us, and they were so excited to do so again. By the time the week was over, they were ... Read More
This cruise came highly recommended to us by my parents, who had been on this ship and cruise twice before and loved it. We invited them to join us, and they were so excited to do so again. By the time the week was over, they were mortified at all the changes and at our experience. Upon embarking on the ship, we entered into QVC on the Water hell, we felt like we were trapped in a time share sales nightmare, where every time we turned around, someone was hocking more fees and things to buy, nonstop. It started with the gourmet restaurant packages where every 5 steps someone was trying to sell these to us, which went on for about 4 hours or so, until we could get to our cabin and hide. After that it was the drink packages, then the nonstop merchandise sales.. and it goes on and on. The dining room staff - OMG. We ate the first night in the Silk dining room, which was a nightmare, where our table literally bordered the aisle, so every time someone came in, walked around, left.. they were walking right by my shoulders, because the tables were right on the aisle. There was no room to move the table in. I spoke to the Maitre D Lucien for a table change, whose repeated answer was he would try but could not guarantee a change. The idea of eating another meal so stressed (the atmosphere was circus-like) was just unacceptable. I shared that with him, and got the same answer. Upon not getting a change message by the next day, we changed to the call ahead room instead. While they gave us a little big of grief over the change, with the manager sending us back and forth between rooms, once this was done, this dining room was a joy, waiters were amazing, the guy who was in charge of the dinner service there was so personable - it was such a relief. And the food was delicious. Eating in the Windjammer if you slept past 10 or during lunch when the dining room was closed was a nightmare. The pictures were horrible. These people need to learn to take pictures! Poses were boring but moreso, they take them from straight on or lower, instead of above you, so you always look like a potato, regardless of your body type. They didnt put any pics in my parents folder, and were very impatient and rude when my parents explained that viewing the pictures with all the lines and patterns on the pictures through their digital system was too difficult for them (they are over 75 in age). They promised to print them out by 6 the next day, at 10 when she still had done, the manager snarked at her that he was too busy to print them. The water show was AMAZING, we loved it! Pass on CATS and the ice skating. The rink is so small, these poor skaters were falling, I was terrified for them. They had an additional show on the second to last night supposedly for adults, but the line was sooooo long and wrapped around the boat with teens, we could not get in. My parents were pretty shocked considering this show previously had been a bit racy and not for kids younger than 18. In a boat of 6000 people, this was very poorly planned. This is to say nothing of the air conditioning that is freezing during the day and got turned off every night around 1-2 a.m. so we would wake up roasting. When i called, they sent 2 flunkies to test it, there was no air coming out.. and they said the room was 68 - not quite. I was in tears by Wednesday night at the guest services desk. The gentleman there was very understanding, told me to wait 30 mins and in fact it got fixed for the rest of the week. Our room was wonderful, very spacious, it was an outside cabin with a window. It actually was in the very front of the boat, it was great. Our steward was the best too. I loved the piano bar and dancing in the club downstairs was fun. LOVED Solaris, where no little kids at the pool or on deck. They have these huge round comfy chairs two of you can sit on and just watch the ocean. Food there is good too. This is a very big ship- but not a ton to do. There are A LOT of people, 6000, and after a day or so in sea, everyone is stir crazy. Too many kids during this time.. some people literally brought their kids into the bars at 11:30 at night, the poor kids were sleeping in the chairs sitting up, where there not enough seats for those of us wanting to dance. One person even parked their stroller in there - no one said anything, i thought this was very poorly managed. The ports were great. We went to St. Martin, Puerto Rico and Haiti. Shortest time spent in Puerto Rico, we had to be back by 1:30, which was really disappointing. Instead they needed extra time in Haiti, which was sooooo hot and buggy, big Zika virus zone, so wished we could have had extra time in Puerto Rico, no bugs during the day at least. If you are looking for a relaxing experience, this is not the venue. If you like the hustle and bustle, dont mind 25 people in an elevator and the nickel and diming, you will have a great time. Read Less
Sail Date July 2017
Everything about the ship's appearance is spot on! Clean, spacious, comfortable! Dining is kind of hit and miss, but I thoroughly enjoyed the variety in Windjammer! It must be known that we were on this cruise for a wedding - my ... Read More
Everything about the ship's appearance is spot on! Clean, spacious, comfortable! Dining is kind of hit and miss, but I thoroughly enjoyed the variety in Windjammer! It must be known that we were on this cruise for a wedding - my boyfriend's sister got married on St. Thomas, and while there were a few hiccups getting from ship to site, it was a beautiful ceremony in the end! Also, the Stateroom Attendants are a friendly bunch; they work hard and really do their best to ensure you're happiness with your stateroom! The excursions are fun and worth the pretty penny but you have to really dive in and make the most of it! Don't just sit aside because you might miss something! As for dining, the best place by far is the Windjammer on the upper decks! Best views, best food, great crew! Loved the ice show the most! The Aqua one was fun, but unfortunately our "Come Fly With Me" was cancelled due to a thunderstorm. Good thing too, it was quite rocky! Safety first! However, Oasis of the Seas seems to have a problem with being upfront about what they are charging you for onboard. It was our very FIRST cruise, and we knew nothing about the little things, such as the pool towels needing to be returned or else you get charged $25 per towel! There was no sign on the stand, and no one said anything when we checked them out, so we didn't know until Day 4 and by then we were missing one towel. It's frustrating, because on Day 1 six of our party checked out towels under one person and well... none of those got returned because we didn't know how it worked. I will also say that aside from a handful of people, the crew is very bad at pretending to care and following up. They're obvious with their contempt at Guest Services (or at least the man attempting to 'help' me was) and during a massage the therapist wouldn't stop saying how she is overworked and underpaid and how someone died last week that used to work with her on this same ship. ( It wasn't very relaxing). It was kind of unfair that you paid a mandatory gratuity, and then got that kind of service. I tried to be kind and cheerful and most of the time I got a deadfish look back... I assume it was fatigue but still, to have it constantly? It was the same for the rest of our group as well, for the most part. I know that some of these things seem obvious now, or to people who are used to cruises but I can honestly say that thanks to Oasis of the Seas, my boyfriend and I as well as our families, will not be going on a cruise again. If we do, it won't be with Royal Caribbean. Read Less
Sail Date March 2017
We were on the same cruise as traci_roo (no relation) and I echo her comments. While the captains decision to stay ahead of the weather was correct, the change to San Juan rather than Nassau put the screws to excursions. It happens, I ... Read More
We were on the same cruise as traci_roo (no relation) and I echo her comments. While the captains decision to stay ahead of the weather was correct, the change to San Juan rather than Nassau put the screws to excursions. It happens, I guess. She was also right on the mark with technical difficulties. What went wrong was never explained but you would think a ship of this size would have some back up equipment. I guess we'll catch “Cats” some other time. Speaking of size, Oasis is just two darn big. Too many people. While the food was adequate - adequate, not awesome - it was very annoying to hear an announcement every few minutes in the buffet that amounted to "We hope you enjoyed your food now please get out". At several thousand dollars a pop, I resented being told to move along. We didn't gain much weight however. Probably due to the 2/10th of a mile (each way) from our cabin to the food. Someone else referred to the ship as a "windowless barge". And that is the case. There seemed to be a determined effort by RC to make you feel you were in a shopping mall rather than at sea. Why build a ship that isolates you from the water? Isn't that the point of cruising? Beautiful ship, no problem with the staff at all but, like many of the folks leaving the buffet, it was overstuffed. Read Less
Sail Date January 2017
We generally cruise with Princess however, three years ago we saw the Oasis and had to try it. We did and six months later we cruised the Allure. At that time, we we're blown away by the ship and the food, specially the shows!! ... Read More
We generally cruise with Princess however, three years ago we saw the Oasis and had to try it. We did and six months later we cruised the Allure. At that time, we we're blown away by the ship and the food, specially the shows!! After two more princes cruises, 10 in all now, we just cruised the Oasis. Bad choice. First off, the ship is still magnificent and shows are not to be beaten BUT, thats where the compliments end. Other than our room steward and ONE waiter in the speciality dining, the crew was generally disgruntled and put out by every guest request request! "not my job", "ask that person over there" and just being ignored by a server in the cafe in Central park was the attitude of the crew. NEVER had that on Princess. Now the real interesting part for me as I am in the food, protein business and know the quality on meats purchased. They have obviously cut way back on the grade and quality of protein they purchase from tender and flavorful to keep chewing and don't swallow! They are very much aware of this as in the main dining room which I uses twice and could not take it anymore, they offer a strip steak on the menus BUT, if you want one you can chew and swallow, its $30 extra. The chicken used is so tough and rubbery that had they stewed it, it may have been edible. RC is building some of the nicest most interesting ships on the ocean and cutting back in their quality of service and food to pay for it. $2.50 for popcorn!!! Come on, next they will charge for tap water. Sorry for the rant but I had to get my feelings in writing. This is my very first post ever and probably my last as this is now what I do but, this past expensive experience with great expectations and poor delivery had to be written by me. Bad crew attitude and poor service coupled with horrible food both in quality and preperation has thankfully sent me back to Princess. RC is truly a Bloomingdales building providing Dollar General culinary and service, maybe the .99 cent store, I may give that one some thought. HELLO Princess next cruise. Read Less
Sail Date January 2016
Last spring, we went on the Allure of the Seas and had a fabulous time so we decided to try Oasis in early December which is physically the same ship. However, this time we were not happy. It wasn’t all bad but the negatives ruined the ... Read More
Last spring, we went on the Allure of the Seas and had a fabulous time so we decided to try Oasis in early December which is physically the same ship. However, this time we were not happy. It wasn’t all bad but the negatives ruined the many positives on our one-week cruise. I’m going to divide my assessment into good and bad so let’s start with the good. Before I eventually recommend you consider avoiding Oasis of the Seas, there were many pluses for the week. POSITIVES 1. The ship is physically stunning and beautiful. 2. The staff is fabulous, especially the hard working cabin attendants who apparently work all day long, 7 days a week. 3. Our cabin was very comfortable and the aforementioned cabin attendant made up the beds and cleaned it at least 3 times per day. Unbelievable! 4. The ports, Nassau, St. Thomas, and St. Maarten were nice places to visit, with warm and friendly people, but the Nassau visit was a 7 AM arrival with a 2 PM departure. Are you kidding? 5. Except for the show Cats, the entertainment was first class in true Royal Caribbean tradition. The Oasis of the Seas orchestra was phenomenal as were the singers from Cats when they performing in other settings, such as Dazzles. 6. DISCO NIGHT (Wednesday) on the Royal Promenade was the entertainment highlight of the week. It’s a large party where everyone had tons of fun. 7. The two guys from the Comedy Club were hilarious, the ice show was great, and there were some very enjoyable moments in the Jazz Club. They also had an excellent band performing in the Dazzles nightclub. 8. We actually liked the food in the Windjammer Café and the staff in Windjammer is nothing short of fantastic. Some people complained about a lack of variety but I thought they had plenty of choices. 9. The Casino Staff was excellent but not the casino, see below. NEGATIVES Royal Caribbean LIES when they claim they care about the environment because they subject both their guests and employees to a smoke filled den of cancer causing carcinogens in the Casino. They obviously don’t care about the environment of their guests and employees. We love to gamble but our hair, clothes, and lungs were filled with a heavy dose of smoke. One half of the casino is allegedly smoke free but it’s one facility so the entire venue rapidly fills up with cigarette smoke. It’s utterly disgusting, and despite many positives on the cruise, it ruined the week for us. Even if you don’t gamble, the Casino is in the heart of Deck 4 where all the entertainment venues are located. That means you’re constantly walking through the casino to get to and/or from one venue or another. Once again, if Royal Caribbean really cares about the environment, they would make the Casino SMOKE FREE. I can’t believe in the 21st Century, that R.C. would allow a small minority of passengers to contaminate the air for everyone on Deck 4. On the Allure of the Seas, we loved the Broadway caliber show “Chicago” and were looking forward to seeing Cats, but it was a major disappointment. More than half of the audience left during intermission. The cast is very talented but the show is a loser. But we did enjoy watching the excellent cast members perform in the Dazzles nightclub and on the Royal Promenade during Disco Night. For us, the food in the dining room was poor quality and/or mediocre at best. Everyone has different tastes in food but we didn’t enjoy it. We’re very basic eaters, we don’t like fancy food, but even we had trouble finding something we liked. You might like it but don’t expect anything great. Of course the dining room staff was very attentive but they can’t make bad food taste good. Although we liked the choices in the Windjammer Café, finding a free table at the buffet with 5,700 passengers on the ship was a never ending challenge. And here’s a trivial complaint. I like whole grain cereal such as Raisin Bran but it was missing in action at breakfast. They had Total which is a good choice but it was hard to find as was Peach or Strawberry yogurt. It seemed as if the only yogurt available was blueberry. And I also love bananas, yet for the most part, they were green all week. When you eat so much food on a cruise, one must work out so I went to the very nice Fitness Center every day from Sunday through Friday. Unfortunately, the cardio Life Fitness machines were not properly maintained. I understand mechanical items will periodically fail but there were far too many in that category. On my first visit to the Fitness Center, I had to try 3 elliptical machines before I found one which functioned properly. On Wednesday I literally counted 14 Life Fitness machines which were out of order and some others which didn’t function properly. Out of order means they weren’t working at all while malfunctioned meant you could use it but you couldn’t select the desired mode such as manual or interval. On Thursday, some of the 14 out of order machines were fixed but several were still out of order. That’s unacceptable. Exiting the ship in Ft. Lauderdale was a nightmare. R.C. tries their best to divide up departure times to improve the flow but the laws of physics cannot be overcome. When 5,700 passengers try to go through U.S. Customs within a 2-hour time frame, it’s an horrendous experience. We were on a never ending serpentine line dragging our luggage for almost an hour. Read Less
Sail Date November 2015
Have been DYING to go on Oasis since it was first announced. The ship is beautiful, loved the Central Park, a younger crowd with a lot to do. The food was lousy. I am not a picky eater and by far the worst cruise food wise. They give you ... Read More
Have been DYING to go on Oasis since it was first announced. The ship is beautiful, loved the Central Park, a younger crowd with a lot to do. The food was lousy. I am not a picky eater and by far the worst cruise food wise. They give you half a strip steak...are you serious? The buffet was very average, deserts disappointing. Pastry Chef 101: it is mortal sin to turn cookie dough into hockey puck. The service,esp in dining room, was very good. The oceanfront balcony room was smallish. First design flaw is TWO outlets low and next to balcony, none in bathroom, so you have to get on floor to use an outlet. Closet open into bedroom 10" from bed. Also, our room was on 12th floor next to bridge/control room so we had officers exiting and door slamming all day(thoughtful) No irons, understandable,but Princess offers irons in a room,Royal offers to iron your shirts for $1.75 ea Having sailed on Royal owned Celebrity, was expecting a new ship to have interactive TV,music and movie channels. There is ONE movie channel which ran 4 movies continuously, all forgetable(sorry Julia),of course in Standard Royal fashion, they had $12 pay per view. Nary a popcorn had on board. FYI, Princess has 4 movie channels with recent and classic movies. Entertainment was good. They had a Beatlemania which was excellent, comedians were good, Cirque Solei and ice shows good. With 6200 passengers, you have to book shows prior to boarding. Never saw one person on rock walls, a few doing zipline. In short, many of the "attractions" are gimmicks that you prob will not use. St Maarten was beautiful, and you get 4 hours in Nassau??? Speaking with other passengers, the consensus seemed to be that the food was average, and the feeling that we were at a carnival being "huckstered" for every penny. Not worth the money and certainly going back to Princess. Read Less
Sail Date January 2013
I am 61, and my husband is 55. We are frequent cruisers. We know what we like - we like good service, good food served in a beautiful atmosphere, and nice amenities. Ambience and service are key to us. Embarkation - simple and efficient. ... Read More
I am 61, and my husband is 55. We are frequent cruisers. We know what we like - we like good service, good food served in a beautiful atmosphere, and nice amenities. Ambience and service are key to us. Embarkation - simple and efficient. But this ship is gigantic, and I do believe that once things get this large and confusing that staff should be placed on each floor to help passengers to their staterooms. We spent an inordinate amount of time looking for ours. As for the Oasis of the Seas, I think you can go just so far before you've gone too far, and this size ship may be a stretch for what the crew can handle. We were onboard during Spring Break - I didn't want to go at that time for that reason, but my husband wanted it to include our anniversary which fell on March 18. The ship was filled to capacity which I was told was 6,100 people. Royal Caribbean had promoted making reservations on RCCL's website prior to the cruise for all the shows - for everything. It was a nightmare. I made a reservation at their best specialty restaurant for our anniversary and my husband was told that we didn't have a reservation. I made a hair appointment for the first formal night because quite frankly, the size of the room was limiting. I have fibromyalgia, and I have a seat in my shower at home, so that tiny little cubbyhole didn't inspire me to do my hair in the room. I made the appointment on the phone on the ship on the day we checked in. Anyway, when I went up to get my hair done, the guy at the reception desk looked at me with a smug grin and said, "You're not on Deck 3 - that's not possible." And I said, "I guess I know where my room is - I'm on Deck 3 - it's on my card." I showed him my card. He then looked at his computer, gave me a very SATISFIED smile and said, "You don't have an appointment." So, there I am just before dinner on formal night, sitting in the reception area of the spa after being treated very poorly by this person in the salon. I couldn't take anymore - I just started to cry and cry and cry. (I know - crying seems dramatic, but there had been a lot of other problems prior to this one, and, frankly, I was overwrought.) There was a gentleman sitting across from me who said, "Are you ok - is there anything I can do?" And yes there are a few gentlemen left in this world. I said, "Do you work here?" And he said, "No, but I'll help if I can." He managed to get the spa manager out there. I told her what had happened, and she was absolutely furious. She got someone to wash my hair and blow it dry, but it truly looked worse than when I walked in - I don't think the girl who did it was a hair stylist. I was not charged, and the girl refused a tip. The manager said, "She did the best she could." That remark coupled with everything else sort of told me she wasn't a stylist. We were treated very poorly on this cruise, and I only need one more cruise on RCCL to be a Diamond member. RCCL had me under the impression that the more you cruised with them the better you are treated. I must have misunderstood. The outside cabins are tiny - I mean really, really tiny. They are claustrophobic tiny. The air quality in the ship was horrible - our room smelled like a locker room most of the time because of the air - apparently it's not circulated well. So we had all the smells from the bathroom, from dirty clothes, from me sweating out a horrible infection mingling in the room. I truly could not wait to get out of that cabin. If you should decide to go on this ship, be sure and get a balcony at the very least, and make sure the balcony is next to the water outside so that you can get fresh air. The cabin steward did little - he would not remove used glasses, empty coke cans - nothing from surfaces. Our room was the biggest mess - you really couldn't tell he did a thing except make the bed which I think is all he did. And the one garbage can in the room was tiny and would not hold much at all. There was no garbage can in the bathroom because there wasn't room for one. There was a tiny space for tissues and such behind a small door. The food on this ship was really not appetizing at all. My husband calls it mediocre. I call it just not good. And they repeated courses on different nights which I had never seen them do. I am now talking about what they refer to as the "Complimentary Dining." That means the food in the dining room - the BIG EVENT on past cruises - big beautiful dinners with nice new friends. Oh yes, the dining. I had requested early dining at a table of 10. The larger the table the better we like it. They placed us at a table for two next to a wall in the corner. I told the Maitre D' that I simply could not sit there every night of the cruise - that it would ruin the cruise for me. They took our complaint and said they would get back with us. Night number two came and still no changes. I think it was on the 3rd day that we received a note from the Maitre D' that they could not accomodate us. We also complained to "Guest Relations" with no response at all. We went to lunch that day, and it was on the second level of the dining room. Our regular seating was on the first level. As we left the dining room I told my husband I was going to talk to the person in charge there - it didn't hurt to ask, and it was a different person. This person immediately took care of our request and seated us on the second level at a great table for 6. We did give up early seating for late seating to get the table, but we had told Guest Relations we were willing to do that with no response. Now, here comes the rub. With so many alternative dining selections on the ship, people were running to and fro, so we never really made a connection with our dining companions. None at all. This was one of the most disappointing aspects of this cruise. Now, as for alternative dining selections. This is a thinly veiled attempt to get people's response to paying for meals on cruise ships. We had dinner in the Solarium Bistro on our anniversary which we understood was $20.00 per person, and before we got out of there our bill was $80.00. I don't drink, and I had the Coke package for the week. If this trend continues or is adapted by other cruise ships, the whole concept of cruising will be changed forever. And that concept was always that it was "more bang for your buck" because it's "all-inclusive" except for drinks. I got a cupcake thinking it was free and was charged $2.50 for the cupcake. And it was very dry and not good at all. The best value on the ship was the pizza - there was no charge, and it was always hot, tasty and filling. This ship has as many restaurants or more than a small town, and you have to pay at all of them. "Inclusive" venues were the "complimentary dining room," the Windjammer, Sorrento's (the pizza place,) and the Promenade Cafe where you could get cookies and little sandwiches. Quite frankly, the only thing I could find that was half decent in the Windjammer was the plain old hamburger. The best kept secret on the ship is the Solarium Bistro serving healthy choices which were much more tasty than anything in the Windjammer, and it was a free venue at lunch - a buffet. It was not free at night - that's where my husband and I had our anniversary dinner. Because we were under the impression that we had to have reservations for all the shows, we didn't even attempt the much ballyhooed aqua show because it showed on the website that no seats were available for any nights. Truth be known we could have probably just walked in. I can't imagine that they have anyone on that ship on the ball enough to transfer all those reservations to an actual hard copy on board. We did see a 90 minute production of Hairspray which was well done, but that was the only show we saw. Don't let anybody tell you that you don't feel crowded on this ship - you do. There were just thundering herds of people everywhere we went. It was almost impossible to find a quiet corner. We did like the Solarium area, and it was probably the quietest place on the ship. Let me say this - the dining staff, i.e. waiters, assistant waiters, etc., worked hard and did their best. And the casino staff was for the most part pleasant. I did encounter a blackjack dealer one night who became angry with the reaction of a high strung gambler, and after she had left the table, he said, "Some day I'd like to write a book and call it THAT'S WHAT YOU GET WHEN YOU GAMBLE, YOU *******." I thought it a highly inappropriate remark for the dealer to make. No matter what these ships do to sanitize, it doesn't seem to be enough. Instead of policing the passengers about sanitizing their hands, I feel there should be more emphasis on policing what's going on with the food, etc. behind the scenes. I stood and watched a bartender squeeze fruit into a drink with his bare hands. That's when I began to note whether or not food service people were wearing gloves - some were, some weren't. All of them should be wearing gloves. They are very thin and should not interfere with their ability to perform their jobs. I was getting sick by Tuesday night. Wednesday morning I had a horrible sore throat, and on Thursday I was developing a respiratory infection and had to see the ship's doctor and get antibiotics. The not-so-perfect end to a cruise filled with problems, hateful staff, hordes of people, terrible food, and what seemed like never ending hassles. If and when I cruise again, I will be backing up in size and tradition. I want a smaller ship (Voyager class was plenty big), I want the traditional dining with multiple dinner companions, and I want to know a few new people when I leave the ship. I usually have a bunch of addresses and email addresses when I leave a ship, but I didn't get the first one on the Oasis. This ship is impressive to look at, and if it was my first cruise, I'd probably be blown away, but if you are a veteran cruiser, I just don't see how you could like this one. Nothing we like about cruising was there. I'll be staying off this class of ship, and I hope they don't go bigger because they can't handle this crowd. Debarkation was handled well, but the nightmare began once outside trying to get a cab. You are much better off to secure transportation prior to your cruise so that it will be waiting for you. The lines were not to be believed - at least an hour long. Read Less
Sail Date March 2010
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as ... Read More
Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as informative as identifying the short falls that seem to be plaguing these big cruise liners. So I have changed up the format a bit to “hopefully” provide a better insight. This was our 13th cruise with RCCL and I am sure the burning question is “why do we keep cruising with RCCL if there is so much pessimism in my reviews” – The answer is simple, we have been fortunate enough to sail on Six of the Eight Class Vessels and 12 of the 23 ships available in these classes. We have reached Diamond Status with Royal Caribbean and with these personal experiences we encountered on these ships we believe we can give a fair and impartial review. Although the Oasis Class Ships fall short of why we enjoy cruising with RCCL – there is still hope with the Freedom / Voyager and Vision Classes. So let’s begin, I will start with the Memorable Experiences, we were a group of 6 during this latest adventure and we generally seek out the Employee that we feel goes above and beyond. This varies from trip to trip – and could be anywhere on the ship. Our first few days on board was disheartening, the lack of Bar Tenders – Workers and the sincere lack of One on One Customer service and personal one on one communications was nowhere to be found. Sadly my wife and I went on this cruise knowing these short falls, however my brother – sister-in-law, Nephew and his fiancé were very discouraged as this was their first trip on the Oasis Class Ship. The crew was not the most personable compared to the Freedom and Voyage Class Ships. The crew seemed weathered, wore out and not very enthusiastic. I get it, these people are working around the clock nonstop day after day, dealing with all types of diversity etc. RCCL owns these issues as “IMO” RCCL is asking more from these people than RCCL “Company” can deliver. The Big Ships hold no comparison to the Freedom and Voyager Classes when it comes to customer service and one on one communications. Customer / Bar Service During our 7 Night Cruise we saw 3 Bartenders on the Pool Deck the whole week, needless to say although we received some service – Most of our drinks were self-Served at the bar. The casino was much worse where waiting for an Hour for a drink was the norm or not getting a drink at all, I actually ordered a drink from a wait staff member and ended up waiting 4 Hours (During this time I was up and down getting my own) Windjammer Nightly – No seating available, general wait time 15-20 minutes before sitting down, Lack of Workers to keep up with the Customer Demand. Dining Room Breakfast Waited 1 Hour for our breakfast – Half Cold – Half Missing and Half Wrong. To top it all off I order Eggs Benedict and the eggs were hard boiled. The Manager of the Breakfast Room told me quote “That is the way they are served” – I looked at him and said you’re kidding right? I was so dumbfounded that I just had to walk away before I said something as imprudent as he just did. Next Cruise Office Honestly – we were treated like children, we were treated like we had no idea what we were doing, One of the Employees that was helping us put a whole new meaning on the word condescending. Casino The Hostess were incredibly rude – condescending and most unprofessional we ever met, Pit Bosses? All they did the whole cruise was sit in the bull pen and talk to one another, a far cry from the Allure 3 months ago where all the pit bosses including the manager were very involved with passengers in the Casino. Bad for business IMO. With that here is what the Oasis Cruise Ship and other Big Liners are missing Customer Service Customer Care Professionalism Cruise Passenger Interaction The Basics that made them who they are With ANY company, bigger does not mean better, especially when your company relies on customer service and fun filled adventure, relax let us do it for you ect. I have a terrible feeling that RCCL and others like it are trying to race to the top with the biggest and best without any regards to what they are actually losing, In comparison to the Freedom / Vision Class Ships – We still maintain that the customer service is outstanding on the smaller ships. At least that is where we left it last we cruised with them. We will know in about a year whether that still stands but for now. Because of our status and offers we have received from RCCL we will be on board the Oasis in December 2019 – Between now and then I do plan on writing letters to corporate with the hopes that things can improve. Look me up late December as I will be sure to write another review. Note: We are not looking for anything – kickbacks etc. We are simply trying to point out that RCCL Oasis Class Ships are missing what we love about cruising – The one on one personal interaction, we do not expect anyone in any field to wait on us hand and foot – that is not the type of people we are, we don’t expect special privileges. We are just pointing out that our concern is that the seasoned cruisers can see what’s missing. We still stay loyal to Royal – just hoping they can get back to the basics. Happy / Safe Sailing Read Less
Sail Date March 2019
This is my 3rd time on the beautiful Oasis. I have also sailed on her sister ship the Allure. As far as ships go, the Oasis is awesome. The Aqua Show and the Ice Show are fantastic. I think the Broadway show Cats the Musical is a poor ... Read More
This is my 3rd time on the beautiful Oasis. I have also sailed on her sister ship the Allure. As far as ships go, the Oasis is awesome. The Aqua Show and the Ice Show are fantastic. I think the Broadway show Cats the Musical is a poor choice for a cruise and not only was the theater not full but more than half of the guests left mid-show...not because the performers were not talented but because the show is just weird. As far as my overall experience, let me just share that I am almost a "diamond plus" member for RCCL and I have been very loyal to their brand for almost 20 years. Not any more! I was appalled at the constant "nickel and diming". I knew in advance that for the four cabins I was paying for (3 central park balconies and one junior suite) that with the alcohol package, specialty dining, excursions etc. that I would be paying just about $20,000.00 for the cruise. Little did I know that where popcorn used to be free, they now charge your $2.50 (plus 18% service fee) for a tiny little bag. Room service used to be free - now $7.95 plus the 18% service fee. My spin class had a $20 charge but then they added the 18% service fee (and the instructor was horrible - didn't even stretch us at the end of class. When questioned about not stretching he said that in "boot camp" - which also has a surcharge, they will stretch me!!!). When have any of you ever paid your aerobics instructor a tip? Toooooo Much! Cupcake class - surcharge, sushi class - surcharge, tour of the kitchen (used to be free) - now $30 plus 18%, craft workshop - surcharge, card making - surcharge, body sculpt - surcharge, spin class - surcharge, yoga - surcharge, wine tasting - surcharge - even with the alcohol package!!!! I would much prefer that I was charged $22,000 (vs. $20,000) and EVERYTHING (with the exception of specialty dining, alcohol and gambling) was included. On to the never ending service charges.... Years ago, staff members worked very hard to secure their tip. These were the days when service was excellent. The harder the staff member worked to make your vacation as perfect as possible, the more money they made. About 8 years ago, the cruise lines decided to change this and offer prepaid gratuities. This wasn't such a bad concept because it alleviated the need to hand out cash on the last night to all that helped make your trip special. This has completely taken a wrong turn! For this trip, I prepaid ALL gratuities for my entire crew. Because I know that these service fees are shared among the entire crew, I always bring a few hundred dollars in singles to hand out to the staff member that does something "special". I paid so many service fees, I gave up on handing out the singles. My one specialty dining waitress even suggested that I tip her because she will not see the 18% that I prepaid. If I am paying $180 in specialty dining service charges and the waitress is not seeing any of it (or very little), then where is it going? Do I really need to tip her more one top of the $180? The very last night, My cabin steward gave me an envelope that said "tip,tip hooray" for extra good service. Yes, he did a good job but he was already tipped when I prepaid my gratuities. Do I need to give more than the prepaid amount when he was just doing his job - nothing more, nothing less? You cannot have it both ways Royal - either remove the auto-gratuities - which will promote the excellent customer service you once offered - where your staff earned their tips...or put it in place for your cabin stewards and wait staff ONLY! My next cruise will be with Norwegian Cruise Lines. I like the concept of FREE alcohol, gratuity, excursions, internet and specialty dining!!! Ps. I prepaid the arcade card for my teens to get the online discount - at least half of the games were not in working order. Pay a little extra and buy the arcade cards on ship so you don't overbuy like I did. Read Less
Sail Date July 2018
I chose RC at the last minute becasue we got a great deal. Whereas the overall ship was impressive to look at, it lacked a lot of details. ! of the 2 Drink machines ourtside of Sorrento's did not work the entire cruise. Do they not ... Read More
I chose RC at the last minute becasue we got a great deal. Whereas the overall ship was impressive to look at, it lacked a lot of details. ! of the 2 Drink machines ourtside of Sorrento's did not work the entire cruise. Do they not have a spare or someone that can fix these? 1 of the 2 ice cream machines by the pool only worked the first day. Once again, really?? I was unimpressed the free food choices. They want you to pay for anything above buffet food, basically. I've been on a few Carnival cruises and the Guy's Burger Joint was always packed and the food was wonderful! The "air-conditioning" in the cabin was a joke. I was told that it "met specs" by putting out 20.7C air. However, it could not remotely cool the room down. It took 2 dyas and 10 calls to Guest Services to get the champagne and cupcakes my wife had ordered for my birthday. Everyone seemed clueless when we even mentioned it! Our Kind converted twin beds would not stay together. I would wake up in a hole almost every night. I was not impressed with the food in the American Icon dining room and I reapeatedly had to ask, every evening, for a refill on my iced tea. The staff was very friendly though. The Windjammer conistently ran out of food options. The "taco bar" section only offered tacos and meat. I don't get it! My wife and I haved loved the piano bar on Carnival cruises. The Oasis piano comlpetely lacked any enthusiasm from the piano player and the seating arrangements had most people sitting with their backs to the piano which left them discconnected from the experience. I'm not sure if I will give RC another chance or not. Read Less
Sail Date June 2018
Avoid the balconies on the 12 to 14th floor if you are one that hopes to enjoy even a modest amount day time peaceful relaxation. There is no privacy. In the afternoons the "music" loudly is blasting down from above ... Read More
Avoid the balconies on the 12 to 14th floor if you are one that hopes to enjoy even a modest amount day time peaceful relaxation. There is no privacy. In the afternoons the "music" loudly is blasting down from above the pool deck- what a waste of extra money - never enjoyed our balcony for the whole "vacation". Poor Guest services- were not helpful, we felt our concern was ignored. They made empty promises, we followed up in person 3 times escalated to management and they did get back to us at all with any resolution. The entertainment was tops, but you have to book ahead and do not expect to see everything in the 7 days. Some shows had to be cancelled due to rough seas for safety American Icon evening Dining room always very busy, but the staff did try their best to serve guests. Disembarkation off / the ship when at island was very quick and smooth. Read Less
Sail Date January 2018
Excellent food and service. Very clean ship and rooms. Ports of call were good but time at port was very short. Children were often in adult only spaces such as the casino, adult pool area/dining, and adult shows. Impossible to get a pool ... Read More
Excellent food and service. Very clean ship and rooms. Ports of call were good but time at port was very short. Children were often in adult only spaces such as the casino, adult pool area/dining, and adult shows. Impossible to get a pool chair and no enforcement of saving chairs. Great aqua show and game shows. Needs more live entertainment. Recommend the drink package. Specialty dining is not worth it. Bingo is very expensive- $60 and lasted 15 minutes. Heavy smoking in Casino was not enjoyable. No pool side activities except volleyball in sports pool. All hot tubs were packed with children and difficult to find a spot in. Zip lining was fun. Carrying your own luggage off the ship on debarkation day was a breeze and recommended to save time and waiting. It was disappointing to be charged a delivery/service fee for room service. Recommend ocean view balcony room. Read Less
Sail Date December 2017
We accompanied 6 other couples (3 couples had cruised with RC before). Initial booking was good, however, we were disappointed when following up on our booking, requesting upgrades and changes, etc.; customer "no service" after ... Read More
We accompanied 6 other couples (3 couples had cruised with RC before). Initial booking was good, however, we were disappointed when following up on our booking, requesting upgrades and changes, etc.; customer "no service" after initial booking. On our first formal night, we (7 couples) were escorted to the Oasis Solarium and seated in a low light, outside buffet environment. We had to serve our own salads and desserts in cocktail attire. Some of our food was served warm and under-cooked, 2 steaks were over-cooked and 2 couples were served when the rest were finishing up. However, our server was fabulous and got the biggest tip of the cruise, 18% + >$100. The ship was beautiful, entertainment was excellent, and staff was very good however, customer service was below average. We are undecided about booking with Royal Caribbean in the future. We feel the overall cost vs return was less than satisfactory. Read Less
Sail Date December 2017
We choose it because it is the largest cruise ship sail the seas to date and it was a Royal Caribbean Ship.we had not been able to cruise because of health reasons for a while but wanted to try again.I was disappointed with the Quality and ... Read More
We choose it because it is the largest cruise ship sail the seas to date and it was a Royal Caribbean Ship.we had not been able to cruise because of health reasons for a while but wanted to try again.I was disappointed with the Quality and preparation of food ,the ability of the entertainment team to have thing to fill in for the cancelled shows from the rough weather. If this had been my first cruise ever ,it would have been my last but we have cruise Royal Caribbean numerous times before and know they are better than this. Cats Musical was great ,Dive show was canceled so much you had to catch it when you could but it was great as well.Ice skate show was also very entertaining. Windjammer market restaurant was too small for the number of guest on the ship,it was hard to find a seat to eat.Dining room wait staff at times seem to be overwhelmed with the amount of people. Read Less
Sail Date December 2017
Ship has a great layout with a full walk/jog deck, many restaurant Venus (although very pricey) and great entertainment including ice and water shows. Fitness center is in great need of updating. Central Park area is a nice respite from ... Read More
Ship has a great layout with a full walk/jog deck, many restaurant Venus (although very pricey) and great entertainment including ice and water shows. Fitness center is in great need of updating. Central Park area is a nice respite from the congestion onboard. I enjoyed sitting out there with my morning coffee. Medical facility is terrible. Anything other than a cut and they try to kick you off the ship. My husband had some heart issues which already had medication for an just wanted a consult. $2100 later they tried to kick us off in st thomas with no way home. They can’t do that and we threatened to sue. Have been on other cruise lines and were never treated this rudely. Very incompetent medical staff who talks behind your back and makes eye motions to colleagues suggesting you are stupid. This of course impacted the whole cruise with a negative tone. Read Less
Sail Date December 2017
We chose this because of the location of the port as well as the time of year. We booked it in May for a July sailing. We also wanted to go out of a port close to home, which is Port Canaveral about half an hour from my house. ... Read More
We chose this because of the location of the port as well as the time of year. We booked it in May for a July sailing. We also wanted to go out of a port close to home, which is Port Canaveral about half an hour from my house. I've only sailed on short sailings with Royal Caribbean, and I have never been on a mega ship such as this one. Overall the experience was pleasant, and enjoyable. Although they were almost 6500 people on board, It did not feel crowded. Even at the pool deck it is not crowded and we were able to find chairs if you wanted. The solarium is great for adults only. The biggest crowd was when we were getting on the ship. Although the dinners on the ship we're good to excellent, breakfast was left much to be desired. Unlike many other boats that I have been on, they did not have anyone making fresh omelettes, pancakes, or anything else it was all coming from the galley premade. We had a large interior state room on deck six by the spa, it was very comfortable and quiet. It was however on the opposite side of the ship from the main dining room. The size of the room was adequate, however the regular interior rooms are much smaller by about 35 feet, and I feel that would be very small. The shower stalls are very very small, i usually showered with the doors open. They do not provide more than a bar soap, and generic shampoo conditioner. I would recommend bringing your own shampoo and conditioners The ship has interior balcony rooms overlooking various sections such as Central Park, and the boardwalk. A couple of people I spoke with who had those rooms said it was a waste of money. You felt like you were on display if you were on your balcony, and you had to make sure your blinds were shut tight if not others were able to look in the room. We did the first night done right, and we're at the park grill, which was wonderful. We had attempted to purchase a an additional three night dinner package but were unable to get reservations at the places we wanted other than 5 PM or 9:30 PM. So we canceled the package. We did eat two nights at the solarium bistro which I highly do recommend. The shows were OK, couple of them were just not my cup of tea, such as the ice-skating and water show. Cats was beautiful, but we have had a hard time getting into the storyline so we did leave early. If you do book on the cruise, make sure you do your reservations, there were many people who were unable to get into various shows or restaurants because they did not make prior reservations. Read Less
Sail Date July 2017
Service was very good, but meal choices are not as good as in the past and food quality has gone down quite a bit since the last time I cruised RCI. The room was quite clean and the entertainment was very good. The ship is going on 10 ... Read More
Service was very good, but meal choices are not as good as in the past and food quality has gone down quite a bit since the last time I cruised RCI. The room was quite clean and the entertainment was very good. The ship is going on 10 years old now and might could benefit for some updating. The staff in each area seemed to be well-trained and genuinely concerned to make sure that the customers were happy and comfortable. I would recommend this ship and this cruise for families as there seemed to be a great deal of activities for families with small children. One item I meant to mention earlier is that I booked 6 months prior to departure. When I checked in, I noticed that even though I had signed up for early seating in the assigned time, there was no table number on my or my wife's card. I found some staff that seemed to be working with other customers with the same issue. This was the one time that I had a poor experience with staff. The one person assigning tables to the large crowd was less than empathetic to those who did not get their wishes. There should have been others assisting with this process to avoid that one fellow from being so frustrated with the mistakes. Read Less
Sail Date July 2017
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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